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Patient experience at Trinity starts with — you guessed it — the patient
A person's health journey isn't a one-stop shop — so don't treat it as such when monitoring patient experience metrics, according to Trinity Health leader Dan Roth, MD. -
RWJBarnabas leans into patient experience rounding
Instead of waiting for patients to flag grievances in HCAHPS surveys, RWJBarnabas Health is going straight to the bedside to identify and solve patient experience issues in real time. -
AI and the human experience: 3 healthcare takeaways from Press Ganey
During a featured session at Becker's 11th CEO + CFO Roundtable, two leaders from Press Ganey — Darren Dworkin, president and COO, and Patrick Ryan, chairman and CEO — discussed how artificial intelligence is helping to revolutionize the human experience of healthcare. -
Ohio hospital's clothing closet started with one night nurse's locker
Miami Valley Hospital's closet of cold weather items first began in the locker of Cindy Feltner, RN, after noticing patients who lacked warm clothes, the Dayton Daily News reported Jan. 11. -
72 hospital patient experience benchmarks
Patient experience measures declined nationwide in 2022, though some hospitals are showing early signs of improvement. -
Pennsylvania hospital doles out 60 friendship bracelets for Taylor Swift's birthday
On Dec. 13, Reading (Pa.) Hospital celebrated Taylor Swift's birthday by distributing about 60 Eras Tour friendship bracelets to families and staff members. -
3 trends shaping patient experience improvements in 2023
Hospitals and health systems across the U.S. are prioritizing making improvements to patient experience, particularly as a recent Leapfrog Group survey found that these measures have declined for a second consecutive year. -
Transforming access + engagement: How Essentia Health is leveraging its contact center for better patient experiences
Contact centers house insights that are integral to patient access and engagement strategies. The interactions and data captured here can guide hospitals and health systems in strengthening patient relationships, evaluating services more effectively and better understanding patients' concerns. -
5 states where patient experience measures declined most: Leapfrog
Patient experience measures declined across five categories for the second year in a row, according to The Leapfrog Group's fall safety grades report which evaluates more than 3,000 hospitals nationwide. -
Patient experience measures decline, but there's a 'bright spot'
Patient experience scores across the U.S. worsened for the second year in a row, though contributing factors may be improving, according to data from The Leapfrog Group's fall safety grades. -
9 in 10 hospital system patients satisfied with care, survey finds
An American Hospital Association survey found 89% of patients were satisfied with their recent experience at hospital systems. -
The top operational issues undermining patient experience
When we think about improving the patient experience, we often think about proven best practices such as nurse leader rounding or post-discharge phone calls. These practices standardize and enhance communication in ways that improve patient perceptions and support better outcomes. Hospitals across America, including my own, use these best practices every day. They are core components of strategies to move the patient experience needle. -
Idaho's St. Luke's apologizes after patients flooded with text alerts
Patients and employees at Boise, Idaho-based St. Luke's Health System reported receiving a flood of text alerts from the system Oct. 18. -
Optimizing patient experience with a unified patient interaction strategy
Patients today want healthcare encounters to mirror the experiences they have in other sectors, like retail or e-commerce. They are looking for and expect ease, convenience, consistency and transparency. For many reasons, however, hospitals and health systems often find it difficult to meet these rising consumer expectations. -
An ideal place to improve patient experience, per 1 leader
Hospitals should look at patient discharges as a primary place to improve patient experience, Fred Pelzman, MD, medical director of New York City-based Weill Cornell Internal Medicine Associates, said in an opinion piece published Oct. 2 in Medpage Today. -
How a whiteboard factors into a new patient communication model
Saint Peter's University Hospital in New Brunswick, N.J., recently launched TeamBirth, a national model that works to improve provider-patient communication in labor and delivery departments. -
The Gene and Cell Therapy Institute is on a mission to create a brighter tomorrow.
Together we are on a mission to revolutionize medicine through gene and cell therapy. The innovations developed by Mass General Brigham researchers and clinicians are helping create a brighter tomorrow. -
Emailed medical test results stir patient panic
Medical test results electronically sent directly to patients can arrive before physicians have a chance to review and interpret them, leaving patients analyzing terminology and, in some cases, jumping to conclusions, The Wall Street Journal reported Sept. 14. -
US healthcare players fail to take patient affordability seriously: Viewpoint
There is scant evidence major players in U.S. healthcare such as health insurers, health systems and trade groups look at patient affordability as a primary issue, according to Paul Keckley, writing Sept. 11 in his weekly Keckley Report. -
Behind the Curtain: Using Customized Technology to Synergize Patient Care
America’s large and well-trained health workforce, with its wide range of high-quality medical providers, produces many of the best medical outcomes in the world.
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