Whitepapers & E-Books

When a provider manually runs a claim status check, it takes, on average, 19 minutes and costs providers $9.37.

In 2020, providers made 238 million claim status inquiries by phone, fax or email. Most payers still limit the number of inquiries allowed per call, which means more calls, more work for staff and more time wasted. And that’s before adding in the time it takes to update claim statuses in practice management or hospital information systems.

New financial performance demands are forcing revenue cycle, financial services and billing professionals to reevaluate their approach to claim monitoring. To unlock the cost savings and smarter workflows they need, it’s critical to deploy tech and tools that can easily automates the process. And not just any tech—you’ll need solutions efficient and flexible enough to meet the unique needs of your organization.

This whitepaper breaks down the most effective strategy for achieving smarter claim monitoring and shows you how to navigate the challenges you’ll face along the way.

Download this guide to learn:

• How providers handle claim status inquiries today
• Why current processes are inefficient
• How to solve claims status challenges

ASCs are revolutionizing the total joint replacement market. Current projections are that by 2026, as much as 51 percent of primary hip and knee joint replacement surgeries will be performed at ASCs.

The leadership team at the Beaverton-based Oregon Surgical Institute and their JV partner, Regent Surgical Health, anticipated the future back in 2016 and embraced what at the time might have been considered a risky and uncertain strategy. Ever since, OSI has been making good on its bet.

This whitepaper provides a look into OSI's total joint journey. Learnings include:

• Best practices for practice design
• Insights on building clinical teams
• How to make continuous improvements to TJR programs

Orthopedic spine interventions are associated with a higher risk of opioid dependence and overdose. It is pertinent that surgeons stay vigilant in opioid stewardship, explore ways to improve the patient's postoperative experience and lessen the use of opioids.

This study reveals how advancements in nano-surface technology on spinal interbody devices influenced a reduction in the postoperative opioid usage when comparing the same implant design with and without Nanotechnology.

Download this whitepaper to learn:

• Which factors were predictive of opioid use after surgery
• How interbody surface type was associated with postoperative opioid use

The UNiD™ Adaptive Spine Intelligence Clinical Brief is a summary of evidence around the benefits of UNiD™ Adaptive Spine Intelligence technology and sagittal alignment in general. The evidence summarized within covers adult deformity, degenerative and pediatric deformity patients, with an emphasis on rates of rod fracture and flattening, as well as the ability to predict and achieve sagittal alignment goals with UNiD™ Adaptive Spine Intelligence technology.

Key Points:

• Sagittal alignment is the most dominant radiographic predictor of outcomes in deformity patients
• UNiD™ Adaptive Spine Intelligence predictive models can successfully predict postoperative spinopelvic parameters in the instrumented and uninstrumented spine
• Degenerative patients have been found to be at 10 times greater risk for adjacent segment disease if their PI-LL mismatch is greater than 10 degrees

Depression symptoms have increased threefold since 2019, and many adults say that stress has made both their mental and physical health worse. What's compounding this issue? Mental health providers are in short supply, spelling trouble for payers and employers alike. This therapist shortage not only reduces quality of life and worsens chronic conditions, but also increases overall healthcare costs. The solution? More virtual care options.

Download our whitepaper, "Beyond the pandemic: How virtual care leads to better outcomes," to discover how virtual care:

• Improves outcomes through increased access and integrated delivery
• Helps people build resilience while addressing mild and moderate symptoms before they become more severe
• Helps hesitant populations get mental healthcare through what Vida calls the side-door approach

Prepare for a digital future and reduce costs with a patient identity strategy and next-generation technology.

No longer a commodity, identity data management and EMPIs (Enterprise Master Person Index's) have been reinvigorated. EMPIs are not what they used to be — and that’s a good thing.

Learn how next-generation identity management technology has made leaps over legacy software in recent years to support health system and health plans’ goals of a clear, 360-degree view of patients and populations.

Use this guide to:

• Build your identity roadmap with a checklist of requirements
• Determine the total cost of ownership and avoid capital expenditures and resource investments common to enterprise data management
• Raise the bar on implementation & services to keep up momentum
• Compare EMPI costs and time to value with an interactive worksheet

More than 30 percent of hospitals are reporting that they can't locate enough candidates to fill open positions, and all are feeling the effects of staffing shortages.

Beyond recruiting, retention is even more difficult with the increase in turnover and employee burnout. Healthcare workers are grappling with high levels of fear, fatigue and stress amid the pandemic, with widespread burnout fueling turnover as employees seek positions with fewer stressors.

By building a community and embracing a more human-centered approach, your organization can recruit and retain top talent, and put your people first. Download this guide for 10 tips on recruiting and hiring employees, addressing staff burnout and retaining top talent in your healthcare organization, including:

• How to give your staff the opportunity to be part of something bigger than themselves when working for your organization.
• The value of frequent and transparent communication in helping staff feel valued, protecting them from anxiety and burnout.
• Tips for how to equip managers to be there when employees need to talk.
• The importance of having one platform or app where employees can access vital information and connect with other employees.

No matter how your organization is structured internally, patients perceive it as one brand. Patients feel confused and frustrated when they experience a collection of disconnected processes in the office, through the mail and online.

Take the opportunity to improve your understanding of your patients' experience navigating the entire system—from before they make an appointment, through the care they receive, to the final payment.

This guide provides valuable insight by allowing you to walk in your patients’ shoes. It also identifies places where the patient experience can be improved through better connections, digital interactions and empathy.

Download the guide to learn:

• Why investing in the patient experience often is more powerful than traditional marketing
• Ways to help busy patients feel in control and more engaged with their healthcare
• How a few simple actions in the early phase of a patient’s experience will ensure better engagement from beginning to end

The relationship between consumers and health companies has changed dramatically over the past two years. This report dives into the evolving consumer opinions and experiences within the payer, provider, medical technology, and pharmaceutical sectors.

The findings reveal the importance and implications of consumer trust in health.

Download the report to gain an understanding of today's health landscape and:

• How consumer behaviors have changed since 2019
• What can increase trust in the healthcare and life sciences sector
• Variations in consumer trust by generation and sector
• What trusted health organizations do differently

The pandemic has forced the healthcare industry to innovate faster than ever before. Get expert strategies and insights from 10 leading nursing, finance, human resources and operations executives, and develop a plan of action to combat the most pressing issues facing your healthcare system today.

Download this whitepaper to learn:

• Strategies to navigate healthcare staffing challenges in the pandemic
• Methods to craft community and culture in your team
• How to establish a foundation of success for the future nursing workforce

The COVID-19 pandemic has made rapid change the norm in healthcare and as health systems attempt to confront rapid transformations, many are still struggling to reduce employee burnout and streamline their operations.

During the Becker's Hospital Review 9th Annual CEO + CFO Roundtable, experts from ServiceNow and senior healthcare leaders discussed how strategies like workforce automation can transform both the patient and clinician experience, and how to make the process simple.

Download this short report for opportunities to streamline and automate workflows, and other key session takeaways.

Physicians have been overburdened by clinical documentation for years. Many have had to rely on the support of medical scribes to accurately document care. However, recent surveys show that 44 percent of medical scribes have no prior experience, and only 22 percent have any form of certification. Scribes also aren't scalable and have high turnover rates, which lead to continuous training for accurate notes.

Emerging technology powered by artificial intelligence can support efficient clinical documentation that supports a better experience for providers and patients.

Download and discover how clinical documentation that writes itself can:

• Improve physician-patient interactions
• Decouple scribes from physicians' and enable scale across the organization with no changes to existing workflows.
• Enhance provider efficiency and satisfaction and improve financial outcomes.

The No Surprises Act is set to take effect in 2022. The rule is poised to transform the payment environment in healthcare. It includes patient protections and disclosure requirements, along with a dispute resolution procedure for health plans and providers. The implementation of the rule, however, strays from the statutory language and is likely to challenge physicians.

During a workshop at Becker's Hospital Review 9th Annual CEO + CFO roundtable, three experts provided an overview of relevant portions of the regulation and discussed how providers can best prepare to meet coming challenges.

This white paper offers:

• A look at the rule's patient protections
• An overview of how implementation of the rule will challenge physicians
• A breakdown of how physicians and hospitals can partner to mitigate challenges associated with the legislation

Austin Regional Clinic — an independent, physician-owned multispeciality clinic serving more than 540,000 patients across 32 locations throughout the greater Austin area — transformed its patient registration from start to finish.

Like many providers, the registration process at ARC was highly manual. Staff had to manage multiple, often duplicative work queues for each patient at each stage of the process.

Using Notable's intelligent automation platform, ARC is powering a touchless patient registration experience, a critical step in patient financial clearance within the revenue cycle. This consists of automating various pre-visit workflows like new patient pre-visit registration, demographic verification, payer/plan matching, and real-time eligibility.

Download the case study to learn how ARC is leveraging Notable to drive:

• 78 percent touchless registrations
• 74 percent digital conversion rates
• 94 percent patient satisfaction rating
• 83 percent reduction in eligibility- and registration-related denials

How Technology Can Benefit the Healthcare Supply Chain

Healthcare cost reduction is more important than ever, yet legacy accounts payable processes hold providers back, eating up time and inflating costs. Streamlining procure-to-pay in the healthcare industry is key to ensuring that organizations have what they need in order to offer the best, most effective patient care.

However, data from Premier Inc., an industry-leading healthcare improvement company, indicates that most invoices in this sector are still paper-based, with the vast majority of them still paid by paper check. Aside from the expense of doing things this way, manual processes slow down the healthcare P2P workflow and create opportunity for error.

Remitra™, a division of Premier Inc. partnered with the Institute of Finance Management (IOFM) to explore ways in which technology-enabled ordering, invoice processing and payment can help healthcare providers and suppliers do their jobs better. The whitepaper, “Ready, Set, Automate: 5 Ways Healthcare Organizations Can Gain Efficiencies, Reduce Costs with Digitized AP Technology,” explores the benefits of using data to sync up buyers and sellers in order to streamline the supply chain and reduce errors, while minimizing cost and inefficiency.

Greensboro, N.C.-based Cone Health realized $6.2 million in annual savings from updating just two of their EHR order sets (sepsis and heart failure) with the latest evidence, according to a recent study spearheaded by Cone Health's Executive Director of Health Economics Monica Schmidt, PhD.

"The most exciting part of the study is that we know our patients are having better outcomes," Dr. Schmidt said. "We know that our system is going to remain sustainable because we've been able to provide decreased cost of care, while at the same time improving our patient outcomes.”

In this brief report, you can dive into Dr. Schmidt's data and find:

• Steps to understand the influence of order set optimization and mortality, length of stay and variable direct costs across the health system
• Tools used to perform an evidence-based gap analysis on existing EHR order sets
• Benefits Cone Health and its patients experienced because of order set optimization

• What is the distribution and influence of the health plans that provide coverage to members across our network?

Healthcare providers know their own facilities and services well because they work through operational and strategic planning to optimize them and to implement new practices that better meet the needs of patients. But with a focus on current patient experiences, how do providers identify communities that provide strong opportunities for expansion or grasp the distribution of health plans in their area?

Providers rarely have the resources to see these types of broader patterns and opportunities. Oftentimes, claims data external to a provider network can help fill in the gaps to allow for more informed planning and decision support that can provide a much-needed edge in the healthcare marketplace.

In this case study, providers can learn from Lehigh Valley Health Network and how they addressed critical planning challenges including:

• Where are patient referrals coming from?
• What physicians/physician groups should we engage with for network optimization?
• Are there new communities we aren’t serving that provide opportunities for expansion?
• What is the distribution and influence of the health plans that provide coverage to members across our network?

Like many industries across the country, healthcare is experiencing a staffing crisis. While clinician shortages have dominated the news, hiring and retaining administrative employees is a significant challenge as well, especially because of factors like burnout and competition for talent from other businesses.

This whitepaper outlines 10 strategies to engage staff and boost retention, while also seizing this opportunity to improve efficiency, automate manual tasks and empower patients to take a more active role in their healthcare experience.

Read this whitepaper to learn:

• Easy-to-implement tips to reduce turnover and engage staff
• Why giving patients the opportunity to take on tasks such as registration and appointment scheduling improves their experience
• How technology can help you weather this staffing crisis and reduce the number of employees you need to add to your organization

This report by Aberdeen reveals the role of customer operations in helping healthcare organizations deliver top-notch patient experiences, control costs, and boost efficiency—highlighting the key pillars top performers use to attain their service and back-office objectives.

Bullet points :

• The top customer operations challenges impacting healthcare organizations
• How improvements in customer operations can drive overall business performance
• What are the key activities and technology enablers being considered?

As COVID-19 cases surged around the country in early 2020, care delivery from a distance became essential. This brought the transformative power of telehealth into focus. Telehealth is here to stay. How it will transform healthcare is yet to be determined.

This e-book is based on the 5th Annual Telehealth Benchmark Survey for Hospitals and Health Systems — conducted by Becker's Hospital Review in partnership with Teladoc Health. More than 150 healthcare leaders responded to the survey. Nearly half of respondents were C-suite executives.

The e-book contains analysis of five crucial telehealth insights identified by the survey:

• Insight 1: Telehealth is a major priority for healthcare executives
• Insight 2: Telehealth goals are consistent across health systems
• Insight 3: Virtual and in-person care are not mutually exclusive
• Insight 4: Engagement and alignment are essential to telehealth success
• Insight 5: Barriers to telehealth advancement remain

Obesity was a public health crisis long before the pandemic. However, COVID-19 shined a light not only on how many Americans have obesity but also how excess weight contributes to and exacerbates the dangers of deadly diseases. As we look to recover from the pandemic, and prepare ourselves for future ones, the healthcare industry must address the obesity epidemic.

In this white paper, you will learn:

• Why not treating obesity carries health and financial risks for individuals, health systems, employers and payers, and society at large.
• Why healthcare providers must treat the disease of obesity using a multidisciplinary approach that includes diet, physical activity, behavioral modifications and pharmacotherapy.
• How tech-enabled services can help overcome vast provider shortages and lack of training to increase access to medical obesity treatment.

The patient experience is not as good as healthcare leaders think it is. That’s one major finding published in Abbott’s newest research as part of its multi-year global research initiative, Beyond Intervention.

This white paper—a culmination of data from over 1,800 patients, physicians and healthcare leaders in 13 countries—focuses on the challenges that arise within the earliest stages of the vascular patient journey.

In this whitepaper, you will learn about:

• Key challenges in symptom recognition and diagnosis that impact patient and physician experience;
• Health equity influence on access to care, emotional impact and physician-patient relationships;
• Expectations your healthcare leader peers have related to adoption of technologies that can alleviate some of these core issues.

It’s a critical time for shaping how healthcare will be delivered and received in future years, and understanding drivers of patient experience is essential. Download the white paper to learn more about these issues and potential solutions related to coronary artery disease (CAD) and peripheral artery disease (PAD) patients around the world.

Get the executive blueprint for mapping innovative digital strategies to improve access and outcomes for everyone. In this guide, we will look at factors that challenge digital engagement, how leaders can avoid common pitfalls, and ways to map the digital strategies that will have the most impact on access and outcomes - medical, behavioral and social.

Find answers to important questions including:

• What are the four factors of digital engagement?
• What is the impact of digital inequity on health outcomes?
• What are the steps for a holistic approach to digital engagement?
• How can executives adopt an innovator's mindset to digital health?

Consumers navigate almost every industry from the comfort of their computers and phones, with just a few taps and clicks. Yet the healthcare industry has always been the exception. Historically, patients have passively relied on primary care physicians for recommendations on all aspects of care and referrals because they have not been empowered to direct their own care. But this is changing.

The consumerization of healthcare is a paradigm shift—and leading healthcare provider organizations have to shift with it. Having complete and trusted patient data is foundational to your success in this consumer-directed world.

While 2020 will be known as the year of COVID-19, healthcare professionals will also remember it as the year of telehealth.

During the worst of the initial economic shutdown between mid-March through mid-June, telehealth visits comprised about 30 percent of total outpatient visits. As the pandemic’s grip loosens, providers must continue to embrace new ways of reaching patients as a large and growing number of consumers expect telehealth to be an option in the future.

The new care paradigm is patient engagement, which encompasses virtual visits, patient education, medication adherence and the ability to monitor and track patients through fitness devices and medical mobile apps that fully involve patients in their care.

Patients who are more engaged in their health enjoy better outcomes and incur lower costs, which benefits both patients and providers.

This whitepaper will explore:

• The use of telehealth during the pandemic
• The basics and benefits of patient engagement
• Pros and cons of telehealth when it comes to patient engagement
• How mobile apps propel patient engagement strategies and enhance the patient experience 

As a Forrester recognized leader in loyalty services, Concentrix Catalyst, formerly PK, sees a once-in-a-generation opportunity for providers to redefine loyalty in healthcare. Findings from Concentrix Catalyst's 2021 independent research with 1,016 healthcare consumers reveal an industry-wide challenge in earning consumer trust. Shifts in the industry and in the expectations of its consumers are making healthcare loyalty a must-win battle.

Download this whitepaper and discover:

• Best practices in loyalty from Mayo Clinic, One Medical, and Baycare that can be adopted by providers
• How loyalty strategy can impact key metrics such as HEDIS, NPS, and star ratings
• A new model of connected membership that works to engage consumers before, during, and after care episodes

Patient safety is a primary concern for all health systems and medical devices play a critical role in supporting the safe and effective delivery of patient care.

Key Takeaways:

• Health systems can support medical device availability through optimized preventative maintenance schedules and standardized workflows.
• Dedicated monitoring and remediation of OEM-reported FDA alerts and recalls can minimize the potential impact on device availability and patient safety.
• Patient safety should be a key consideration throughout a health system's capital planning process 

Learn how we worked with this fully-integrated healthcare system to deliver a whole-person approach to care for its employees and spouses with chronic conditions.

Results include:

• A coordinated experience across conditions for people living with both diabetes and hypertension Multiyear impact on clinical diabetes measures, including reduced HbA1c levels and a fewer hypoglycemic readings
• Measurable impact on systolic and diastolic blood pressure rates among those with uncontrolled hypertension
• Reduced spending incurred through medical care, emergency room visits and pharmacy costs associated with managing chronic conditions, resulting in a positive ROI

Before COVID-19, the opioid epidemic was the nation's most consequential public health threat. The pandemic has magnified the impact of the opioid crisis on communities as unemployment, homelessness and behavioral health disorder rates soar.

Learn how eight organizations across the country have used technology and collaboration to achieve the following:

• 61 percent reduction in opioid prescriptions
• 32 percent reduction in opioid deaths
• 50 percent decrease in emergency department visits for patients with high utilization patterns
• $34 million in cost savings

This downloadable whitepaper will cover:

• Four proven strategies for addressing the opioid epidemic on an organizational and community level
• Statewide efforts to reduce opioid prescribing and use, including implementation of seven best practices for prescription opioids
• How collaboration helped achieve measurable results outside opioids — including decreased ED visits and significant cost savings

Did you know that Houston-based Memorial Hermann Health System named David L. Callendar, MD, as their new president and CEO and that Kaiser Permanente appointed Prat Vemana as their chief digital officer, a newly created role in August 2019? There were also a handful of unique positions filled this quarter!

The second quarter of 2019 continued to have exciting healthcare executive moves, including more than 50 CEOs and presidents who stepped into new roles, retired, or resigned during the quarter. Altogether, at least 122 hospital and health system C-suite executives were on the move during this time of the year.

Keep track of all the 2019 second quarter C-suite executive moves with this report.

In late 2021, Notable convened a virtual roundtable of healthcare executives committed to advancing industry transformation through intelligent automation. This discussion was focused on the call center — more specifically, and perhaps controversially — what it would look like to eliminate the need for it.

This report outlines five key actions healthcare leaders must take to end the call center in its current form.

Download the report to learn:

• The market forces that will continue to push healthcare towards touchless, self-service processes
• How automation and digitization can address the most common roadblocks to seeking care, from registration to scheduling
• Why intelligent automation must eliminate backend work in addition to optimizing frontend experiences

The size and complexity of healthcare facilities often make it easy to lose organizational control over workflows, but location data can solve that for any facility.

Real Time Location Services and the Internet of Things (IoT) are powerful technologies enabling healthcare organizations to achieve new levels of operational efficiency while also improving the patient experience and clinical outcomes.

Key learning points:

• How hospitals are benefiting from location data and IoT-enabled solutions
• Determining which technologies your organization should prioritize
• Real-world success stories of how U.S. healthcare systems are deploying these technologies

ECRI’s Top 10 Health Technology Hazards for 2022 Executive Brief is a must-read for everyone involved in healthcare. This report identifies critical healthcare technology issues that warrant urgent attention and offers practical recommendations for reducing risks.

This year's executive brief address high-priority problems in healthcare technology, including cybersecurity, supply chain disruption, medical device safety hazards and telehealth. The brief also discusses building stronger, more resilient processes by leveraging innovations and lessons learned during COVID-19.

Download this whitepaper to learn:

• How persistent technology issues, including cybersecurity, can put patients at risk
• How critical issues with medical devices can lead to medication errors and increase patient risk
• How supply chain issues, artificial intelligence, personal protective equipment and telehealth may affect patients and staff
• Steps to take to manage these risks and encourage safe healthcare technology use throughout your organization

Estimates predict the U.S. will see a shortfall of more than half a million nurses by 2030, leaving serious implications for care quality and availability.

The pandemic sped up the timeline.

Now, the most proactive healthcare organizations are exploring initiatives to mitigate the effects of a growing labor shortage. Learn how central video monitoring enabled "virtual nurses" to support bedside nurses and uphold high standards of patient care amid a COVID-19 surge across Houston-based Memorial Hermann Health System.

Key learning points:

• The basic components of virtual care, including the easy-to-use technology involved to interact with patients and bedside staff
• The policies and workflows that best support virtual nursing staff and make for easy implementation
• How virtual nurses can use specialized care resources to alleviate existing staff

Providers across the country in facilities large and small are struggling with staffing shortages. Stress from understaffing, long hours, and increasing administrative burdens have all played a part in staff burnout, turnover, and shortages-even before the pandemic. Physicians spend between a third to a half of the patient's visit looking at the computer screen instead of the patient. When physicians aren't actively engaged with the patient, they can miss critical details that could impact outcomes and the patient experience.

Many physicians have begun using virtual medical documentation specialists (MDS) in both hospitals and health systems as well as group practices. More than a scribe, an MDS is a tech-enabled assistant to the physician or nurse, leveraging automation technologies to capture real-time patient-provider conversations and convert them into precise medical documentation with appropriate context. Imagine how happy physicians could be if the documentation burden reduce time in the EHR and help manage:

• Care Gaps and HCC reminders
• Order tests, medications and labs
• Work down backlogs of charting

At the onset of COVID-19, healthcare providers in the United States embarked on a most unusual journey. Hospitals were suddenly overwhelmed, while surgery centers and clinics offering preventive medicine went underutilized for weeks and months. What's followed is a dramatic, industrywide transformation powered by technology.

The emergence (and resurgence) of technology solutions — such as EHRs, telehealth and digital front doors to — helped deliver necessary support to an industry in crisis.

These 10 must-read Becker's articles offer a look into this unprecedented transformation. Readings include:

• Yale New Haven Health saved 470 hours of nurses' time in 1 year with EHR tool
• NewYork-Presbyterian CXO's: 7 principles to maintain relationships with patients in a world of transactions
• 10 hospital innovation execs on how their role has evolved during the pandemic

For healthcare organizations, patient data is the most critical and highly valued asset — which makes it a prime target for hackers and bad actors. To make matters more complicated, a hacker’s preferred method of attack is also what healthcare facilities heavily rely on for daily operations: third parties.

Now is a pivotal moment for improving critical access management, which is a vital step in
monitoring and securing third-party access. In this white paper, you’ll not only learn why the risk posed by third parties is particularly high, but also how to protect your organization’s data.

Download this white paper to learn:

• The current state of third-party security among healthcare organizations
• The unique challenges around access rights that the healthcare sector faces
• How critical access management can mitigate the risk of third-party threat

At the center of every hectic hospital emergency department are patients and their families, simply wanting to know what's going on. While caregivers do their best to provide new information as rapidly as possible, this can be a challenge.

Boston-based Brigham and Women's Hospital is working to improve communication and patient experience in the ED via the use of digital patient whiteboards. In a recent study conducted by the hospital, 96 percent of participants preferred a room with a digital whiteboard, saying that it improved communication throughout their stay and left them feeling more knowledgeable about what to do post-discharge.

Download this whitepaper to learn how the Brigham team used digital whiteboards in the ED to:

• Display personalized, real-time education and information to patients and loved ones throughout their stay
• Integrate with the EMR to automate clinical workflow and remove administrative tasks for clinicians
• Customize in-room communication to increase portal enrollment, streamline scheduling, and improve care coordination

In recent years, multiple incidents at healthcare organizations have shown that ransomware attacks can bring down systems, interfere with patient care, damage reputation and interrupt the revenue earning capability of an organization.

Forward-thinking leaders understand that taking cyber risk into account when making investments and setting strategies is the most successful path to using data and technology in their healthcare business.

Cyber Risk is Everywhere, Make Sure it’s Part of Your Healthcare Business Strategy provides valuable context and detailed insights to help your organization:

• Assess specific cyber threats to the healthcare industry
• Understand the underwriting landscape for different cyber risk
• Make cyber risk a key consideration in your business planning and strategy

In healthcare, compliance is as critical to business success as it is to risk management. Quantifying the role compliance plays in business strategy can help address one of the greatest challenges that healthcare compliance officers face: flat or shrinking budgets in the face of ever-increasing expectations.

Stagnant compliance budgets aren’t just a barrier to effective regulatory management, they can also pose regulatory risks. To ensure programs receive full leadership support and adequate resources, healthcare organizations must understand the value of their compliance programs in terms of return on investment.

Read this whitepaper to learn:

• Essential ROI-driving factors for a comprehensive compliance program
• How to better position your program to receive adequate support and resources
• The key roles that configurability and analytics play

Enterprise-wide provider scheduling can help optimize your workforce, improve healthcare operations, drive efficiency and ROI, and increase provider satisfaction. Understand essential use cases for enterprise resource scheduling software and learn the key questions you should ask when considering technology vendors.

Topics covered include:

• The value of an enterprise-wide scheduling solution
• Three questions to ask when auditing your scheduling workflows
• Key considerations when evaluating technology vendors

Goliaths are abundant in healthcare IT and size is often the source of their greatest strength. However, it may also be their greatest weakness.

A growing number of hospitals are evaluating the advantages of IT outsourcing as they look to ease financial pressures and free up internal resources while maintaining quality patient care.

This white paper highlights the benefits of an IT partner that offers speed, agility and flexibility, much like David exhibited when battling Goliath.

In this white paper you’ll learn:

• The benefits of outsourcing your healthcare technology to a trusted partner.
• 5 Insights for Choosing a healthcare IT partner in 2022
• Behaviors that trustworthy partners exhibit.

One thing remains clear after four years of Optum’s annual survey on artificial intelligence in healthcare: the state of healthcare-focused AI remains strong.

Gain access to all the insights in the 2021 special report, and see why an overwhelming 98 percent of healthcare leaders say their organization either has or is planning to implement an AI strategy.

Get experts’ perspectives on how AI can deliver practical benefits, including:

• Achieving health equity goals
• Automating workflows
• Gaining tangible cost savings

Digital medical records are now essential to care delivery and executing healthcare operations. While the EHR has become indispensable, in many cases, it does not offer clinicians true usability due to confusing workflows and a lack of interoperability across technology systems and data repositories.

The COVID-19 pandemic underscored the need for greater interoperability in healthcare. The nation’s pandemic response required health systems, labs, public health entities and payers to share information rapidly. These efforts were effective to a degree, but in many swaths of the country, the public health information technology infrastructure fell short.

The COVID-19 pandemic has demonstrated the fragility of the healthcare industry's heavy reliance on digital health. Amid the rapid adoption of telehealth and a broad shift to remote work for many employees, healthcare organizations around the world have experienced the havoc a cyberattack can cause and the subsequent impact on wider society.

While the societal and organizational risks are high, some of the mitigation techniques can be reassuringly simple. This paper provides a wealth of advice and support to help organizations adapt to these threats and improve their cybersecurity posture and resilience.

Artificial intelligence presents healthcare organizations a significant opportunity to automate parts of the revenue cycle, benefiting both health systems and patients. The question is: How do you integrate AI in a way that ensures clinical and operational success?

During a virtual roundtable at Becker's Sixth Annual Health IT + RCM conference, three revenue cycle experts attempted to answer that question. Download this 5-point report to get a breakdown of their insights.

Learnings include:

• How to scale up automation initiatives
• How to drive greater efficiency through technology
• How to translate AI investments into real value

Payers have required healthcare providers to obtain prior authorizations for some time. But the volume and complexity of this practice has reached an inflection point within the last five years. Patients, providers, and revenue cycle staff recognize that the status quo is unsustainable.

This whitepaper describes how typical approaches to prior authorization fall short and why intelligent automation enables revenue cycle leaders to address this challenge at scale.

Download the whitepaper to learn:

• The five most common pitfalls to avoid in prior authorization automation
• What questions to ask of potential automation partners
• How revenue cycle staff can more successfully obtain prior authorizations the first time and prevent costly back-and-forth

As medicine and technology continue to evolve, taking a step back to consider key areas of potential exposure is essential to mitigate risk. The latest Coverys Red Signal Report: Spotlight on Telehealth provides insight into the use of telehealth and telemedicine, tips to help healthcare providers develop and implement successful telemedicine programs, and risk recommendations to help you improve patient safety and reduce malpractice exposure.

Healthcare is entering a new era of opportunity in connected care. Health systems that realize the full benefits of interoperability and cybersecurity are better positioned to take their connected care strategy to the next level, but challenges remain in terms of moving data securely across multiple platforms, systems and vendors.

Download this whitepaper to learn why interoperability and cybersecurity are critical health system investments. You’ll learn:

• How health systems can leverage interoperability and cybersecurity to help increase clinical confidence, optimize clinical and operational workflows, and extend care delivery
• Where cybersecurity risks lie
• How health systems are using interoperability to drive better patient care

In this guide, we review the origins of asynchronous telehealth, common misconceptions and key learnings from implementing asynchronous technology.

Download this guide now for:

• Reasons why leading health systems implemented asynchronous telehealth as a key tool for improving care delivery
• Learnings from the origins of asynchronous telehealth
• Common misconceptions of asynchronous technology, debunked
• Ways to measure the value of implementing an asynchronous solution

Hospital operating margins are under strain. A shortage of qualified technicians presents challenges. Medical devices increasingly are being connected to the internet while healthcare cybersecurity breaches are rising. Overlooked among these pressures and others is the scope of what a technology-enabled clinical asset management solution provides, new research suggests. By combining a robust understanding of device inventory with comprehensive clinical engineering and powerful analytics, healthcare systems can curb operating expenses and avoid unnecessary capital expenditures while ensuring medical device availability and supporting overall patient safety.

Through this white paper, we examine the Fidelum Partners research that explores the awareness, perceived value, and use of medical device management services by healthcare executives.

When healthcare achieves true interoperability, patient care will be more personalized and value driven. However, the industry is still reliant on antiquated modes of information sharing like paper fax.

In a 2021 Healthcare Industry Trends Survey of more than 1,300 healthcare organizations, 61 percent of respondents said they still use paper fax to transmit patient data. More surprising is that 56 percent of them believe fax will remain a valuable, or even dominant communication method over the next 5 years.

While paper fax won't disappear overnight, once converted into digital documents, technologies can be applied to provide meaningful, analytics-ready data, which can then be submitted into an EHR and consumed within an efficient workflow, supporting true interoperability.

Read the paper to learn how to:

• Improve healthcare data exchange
• Streamline providers' workflows
• Meet regulatory pressures

As practices watched their patient volume rapidly decrease and physical therapy appointment cancellations soar, administrators, physicians, and staff had difficult decisions to make about how they would proceed with providing care. In this paper, you’ll learn how leaders in the orthopedic space helped their organizations come to realize the value of technology and how they will continue to embrace it.

Today, patients’ out-of-pocket responsibility is determining a larger percentage of provider revenue than ever before. And with reimbursement challenges growing, healthcare organizations are facing new realities about how to maximize profitability in a changing landscape.

The takeaway? There has never been a more important time to modernize your patient payments workflows.

This whitepaper outlines the best practices and strategies to improve payment processes, increase front-end collections and give patients the modern, convenient financial experience they want.

Read this whitepaper to learn:

• Easy-to-implement tips to streamline payment processes and increase efficiency
• How technology can help you automate and standardize time-of-service collections
• Why offering flexible, consumer-friendly payment options helps improve patients’ healthcare experience

The rise of consumerism in healthcare adds yet another dimension to an already challenged revenue cycle. With ever-changing rules regarding patient benefits and payor reimbursement, providers need to find a way to successfully work around the uncertainty.

Download this whitepaper to learn:

• How to turn the challenges of consumerism into opportunities.
• How to create a flexible, personalized payment experience.
• How to engage patients across multiple channels.

High deductible health plans (HDHPs) have shifted the already-complex payer reimbursement burden onto the shoulders of consumers who are unprepared to bear it.

Consumers, on the one hand, need increased support to understand their bills and figure out how to pay them. On the other hand, patients with more skin in the game are becoming more demanding about the quality of their customer experience.

These changes necessitate a new patient payment model that focuses on delivering convenience and clear communication to patients, driving both quicker payments and increased patient satisfaction.

Download this whitepaper to learn:

• The current state of patient collections, with data
• How to help patients take charge of their new responsibility
• How to identify hidden coverage
• How to increase the likelihood of quick, easy payment

14 must-read articles on emerging challenges and opportunities

The last two years have challenged hospitals and health systems in unprecedented ways. Revenue cycle leaders have overseen shifts to a remote workforce, navigated staffing shortages, managed billing and collections in the face of mounting financial pressures, and adapted to changing patient expectations and rising consumerism. Leaders have achieved varying degrees of success amid this vast disruption and uncertainty. Now, they must look to the future and prepare for what's next.

This collection of articles explores the most consequential revenue cycle trends, challenges, and opportunities for the new year. Topics include process optimization through automation, what finance leaders need to know about recent CMS actions, financial benchmarks necessary to sharpen RCM, and more.

Your journey to revenue cycle success in 2022 starts here.

Multiview Financial believes healthcare finance teams will move beyond providing balance sheets, income statements and cash flow projections. Finance teams will become the stewards of data across an organization. As healthcare continues to adapt to technological, environmental, social and governance shifts across the globe, facilities will need to understand how this impacts their day-today and how to measure it.

This measurement will come in the form of having real-time and immediate financial data. And this will create an evolution that will help healthcare finance teams get out of the back seat and steer the strategic direction of a healthcare organization.

Download this eBook to learn a myriad of insights, including:

• The Future of a Data-Driven Healthcare Finance Team
• Healthcare Accounting: Using Agility to Fight the Status Quo
• What is a Healthcare ERP?

In healthcare and beyond, consumers have growing expectations for how companies deliver on financial transparency. Providers consistently face customer confusion with costs, lacking financial integration and a reliance on outdated practices as they look to shore up their revenue cycles.

But growing transparency is a multi-channel journey that is fundamental to patient loyalty and overall satisfaction.

In this whitepaper, learn:

• How patient understanding of billing and costs are crucial to their overall experience.
• What holds most healthcare providers from moving toward a transparent revenue model.
• Steps providers can take to deliver on transparency without compromising their current practices.

Regulation F is a major change in bad debt collections that requires significant immediate modifications to avoid regulatory exposure, branding problems, and an avalanche of lawsuits from consumer’s attorneys. These new mandates require health care providers make process and documentation decisions and provide the necessary information to their collection agencies before November 30, 2021. Failure to do so results in compliance risks, legal exposure, or the cessation of debt collection.

Download our Market Update to get the latest information on Debt Collection Practices (Regulation F) final rules.

Objectives:

• Learn what it is, why it is important and the implications of failure to comply
• Review the approved communications with debtors that further defines harassment, abuse, and unfair practices (Rule one)
• Understand the requirements for and timing of disclosures of bad debt collection (Rule two)

An efficient, high-functioning revenue cycle is key to any healthcare organization’s operational success. Often times, health systems and hospitals have people, processes and technology on hand to reduce the cost to collect, streamline their workflows and deliver a better experience for patients — they’re just not being used to their fullest potential.

Becker’s Hospital Review recently spoke with four revenue cycle experts from about the value of evaluating and optimizing. They described what optimization is, how it works and the benefits to both EHR users and patients.

CMS announced their intention to transition the current Bundled Payments for Care Improvement Advanced program from voluntary to mandatory, which implies substantial reimbursement risk for hospitals.

In this whitepaper, experts from Sound Physicians, who has experience managing over 400,000 episodes and $10 billion in at-risk spending, share what this transition means for hospitals, including:

• Annual financial implications relative to hospital size
• Importance of hospital-physician alignment under mandatory bundles
• Three potential models CMS could select 

While price transparency mandates have been in effect since Jan. 1, initial audits reveal widespread noncompliance among hospitals. A new proposed ruling would significantly increase annual monetary penalties up to $2 million for a 550-bed hospital beginning Jan. 1, 2022. Price transparency is here to stay, and hospitals that continue to play this high stakes game will pay greatly. Get your copy of the eBook to learn how to avoid millions in financial penalties, improve patient satisfaction and increase revenue using integrated patient access and engagement.

  Download this eBook to learn: 

• How to meet price transparency compliance and what stiffer financial penalties are at stake in 2022 under the newly proposed rule
• How automating critical functions in patient access helps maintain the data integrity necessary to generate accurate price quotes, increasing your ability to collect payment prior to service
• Why a consistent patient financial experience is critical to increasing patient satisfaction and trust, and why aligning price estimates and quotes requires one platform
• How combining a machine-readable file, patient-facing estimation tools and payments exceeds compliance measures, enables consumerism and maximizes revenue

The economic landscape of the healthcare market has been forever altered by the COVID-19 crisis. Existing challenges have intensified, and the pace of change is accelerating, raising the bar for organizations to adapt strategically and quickly.

Download the e-book to learn more about how health leaders can ready their organization for growth with forward-thinking strategies that include:

• Meeting the consumer on their terms
• Adapting to new competition
• The growing role of strategic partnerships
• Mastering the new indicators of growth
• Tracking the spend of the health care dollar

Operating health systems and physician practices has always been hard, but COVID-19 has created extraordinary profitability challenges in 2020. Lower volumes, changing case and payer mixes and greater operating margin anxiety make revenue optimization more essential than ever.

We asked physician management and healthcare organization leaders to share their strategies for overcoming the considerable challenges of this altered landscape. They offer 10 strategies for using data and analytics to better manage capacity, coordinate care and optimize revenues, including:

• Tracking real-time practice COVID-19 volumes
• Managing productivity and modifying physician incentive compensation
• Capturing charges efficiently and accurately at the point of care
• Improving throughput across the continuum

The white paper features expert views from:

• Dennis Deruelle, MD – Executive Director of Hospital Medicine, American Physician Partners
• Andrea Funk, RN, MEd, CPHQ – Vice President of Integrated Acute Care Operations, US Acute Care Solutions
• Derick D. Perkins – Founder and Managing Partner, Metis Advisors LLC

COVID-19 has pushed healthcare delivery beyond its breaking point, heightening the urgent need for accelerated patient care, improved clinical efficiencies and secure clinical communication with real-time critical patient updates.

Before the arrival of COVID-19, specific environmental trends were challenging the healthcare industry, such as acquisitions of smaller health systems by larger health systems, clinician shortages and burnout. These trends had already created an urgent demand for clinical communication platforms (CCP) that would work securely across growing networks of diverse care provider organizations. The arrival of COVID-19 has applied untold new pressures to already strained systems.

In this white paper, you will learn about:

• The impact and cost of COVID-19 on healthcare
• How clinical collaboration platforms improved communication during COVID-19
• Where you will see cost savings from leveraging clinical collaboration platforms
• What to look for in a clinical collaboration platform in order to achieve savings
• How clinical collaboration platforms can help your organization increase efficiency and achieve return on investment

A host of factors contribute to the growing problem of clinician burnout. And while some of them — such as long hours and the inherent stress of the profession — are beyond the scope of a technological solution, others are perfect candidates for health IT interventions.

Although it might seem counterintuitive to solve technology struggles with more technology, sometimes it’s exactly the right fix. For example, tools that can help organize the problem list or make it easier to find pertinent patient information can enhance the EHR and decrease the amount of time spent clicking around in search of the right data.

So, what are some solutions that can help? Download IMO's latest eBook, "An unlikely remedy: How technology can alleviate the clinician HIT burden" to learn more.

Key learnings:

• How to effectively leverage the right IT solutions to lessen clinical burden
• The internal and external stressors contributing to clinical burden, and how to minimize them in meaningful ways

The digital behaviors that gained momentum in recent years have been hard-coded into the patient journey. In the wake of COVID-19 and with 2022 on the horizon, healthcare organizations must commit to a digital- and consumer-focused strategy to shape the patient experience.

In September 2021, Press Ganey surveyed 1,000+ consumers to unlock insights into how they approach their journey to care. The findings provide a roadmap for accelerating digital transformation in 2022 and converting more care seekers into happy, loyal patients.

The COVID-19 pandemic has shed bright light on numerous challenges in healthcare — from reducing the burden of strained medical staff to increasing patient access and health equity. Sustainable solutions to these challenges require operational changes to how people work combined with cultural changes to how organizations embody their values.

See how organizations across the United States and United Kingdom have used this approach to achieve measurable results and fuel a commitment to improvement that never stops. Highlights include:

• Defeating burnout with a culture of respect.
• Reducing wait times and optimizing technology by analyzing what truly adds value for patients.
• Improving equity by consistently weighing the social dimensions of policies, programs and services.

Nurses are at the heart of clinical communication yet are often left with disconnected or outdated communication solutions. Empower nurses with next generation solutions that connect them with providers, nurses and patients in one location to reduce communication errors, improve care team coordination and reduce their workloads.

In this white paper, you’ll learn how to:

• Improve speed to care by reducing time needed to manage communication
• Instantly receive critical results, code alerts or patient communications
• Embed into the EMR, integrate with nurse call or alarm middleware

Develop a strategy for getting shared devices to nurses and equip them with the tools needed for today’s healthcare organizations.

Only 14% of healthcare organizations are currently operating close to elective surgical capacity. The urgent need to recover patient volumes sits in stark contrast to a staffing crisis, making digital tools and automation a productivity must-have.

With insight from more than 85 surgery leaders, this report takes a fresh look at perioperative leadership challenges, opportunities and priorities, including how to support a return to sustainable surgery volumes.

Key learning points:

• How to benchmark surgical productivity
• Identify the most impactful areas for improvement
• Why digital preoperative readiness is essential

Readmissions are a significant challenge with a high price tag — amounting to over $26 billion annually for Medicare patients alone.

Many factors contribute to readmissions, but a common thread among them is the increasing complexity of healthcare. Providers are taking on additional patients. At the same time, documentation requirements are growing, as is the need to interact with more systems and tools. The average health system has multiple different EHR systems in place across their network.

The result is cumbersome data integration and access, which creates care coordination challenges.

Many readmissions occur when patients move between care settings. Given the fragmented healthcare landscape, information can fall through the cracks, leading to suboptimal care transitions that put patients at risk.

But readmissions can be reduced by using the right care coordination tools that enable real-time data sharing and care collaboration.

The solution lies in the adoption of technology and processes that help providers at the point of care make safe and appropriate treatment decisions while providing meaningful insights to care managers monitoring patients across the continuum.

Precision health has the potential to dramatically transform healthcare delivery, offering lower risk, better outcomes and more efficient, less wasteful, care. However, precision health at scale is still largely a vision.

During the 2021 Precision Health Virtual Summit, a diverse group of thought leaders from health systems, providers, payers, employers, universities and start-ups reflected on the core lessons they've learned on their journey to precision health. Organizations represented at the summit included Cleveland Clinic, Danville, Pa.-based Geisinger and Danbury, Conn.-based Nuvance Health.

Download this eBook to learn:

• How to move past barriers to precision diagnostics adoption
• Approaches to leverage pharmacogenomics expertise
• How Precision Health Insight Networks are helping healthcare organizations bring precision health to scale.

Most U.S. hospitals rely on clinician education, auditing and chart reviews rather than real-time, patient-generated data to remind staff to turn patients in order to prevent hospital acquired pressure injuries. However, these methods have proven ineffective.

Halting HAPIs in American hospitals demands attention. Recent reports from the Agency for Healthcare Research and Quality indicate that the incidence of many hospital-acquired conditions is falling. However, pressure injuries rates continue to rise despite being a top priority for health systems.

A recent survey conducted by Frost and Sullivan was designed to better understand the persistent rise of pressure injuries and examine potential solutions to the problem.

This report is based on those survey findings and in-depth interviews with 20 healthcare professionals.

Hospitals are fighting an ongoing battle against unrecognized patient deterioration, alarm fatigue, opioid-induced respiratory depression, sepsis, unplanned extubation and other preventable conditions. In this whitepaper, we will review the scope of these patient safety matters, inadequacies of current practices, the emergence of clinical surveillance and a strategy to implement continuous clinical surveillance that helps enhance patient safety and outcomes.

Key points that readers will learn include:

• The clinical and financial impact of alarm fatigue and these adverse patient conditions
• How continuous clinical surveillance is different from patient monitoring and alarm management and focuses on mitigating non-clinically actionable alerts and notifications
• Published results that hospitals have achieved with continuous clinical surveillance

dentalcorp, one of the fastest growing DSOs in North America, with over 450 practices, advanced its growth through a strategic partnership with CareCru.

CareCru is the creator of Donna, an AI-driven growth platform for dental practices and dental groups. Donna intelligently automates front office work, thus boosting team productivity, evaluating practice health and providing actionable insights for improvement. This ultimately creates happier employees and an enhanced patient experience.

Today's most significant business operation problem in dental offices is repetitive, consistent, and boring manual processes and tasks. DentalRobot solves this problem with its proprietary automation platform specially designed for dental practices, and its unique approach of Pre-Built Robots and Automated Workflows.

Regardless of how you built the processes in your DSO, MSO, or Group, DentalRobot provides a custom-fit automation solution that matches your current context and vision for operations and growth. We understand each specialty and its journey. We impact your organization's outcomes by rapidly automating every process from insurance verification or EOB posting to Accelerated Patient Scheduling or Customized Treatment Plan Follow-Ups.