White Papers - Now Available for Download

  The following white papers have been made available to readers of Becker's Hospital Review. Click on the category below to see the whitepaper available on that topic.



Patient Satisfaction

Process Improvement


Workforce Management





RSM logo

Source: RSM

Hospital and health system CFOs and revenue cycle management leaders are tasked with addressing cost and capacity issues unique to today's trends. High-deductible health plans, greater patient out-of-pocket responsibility, tightening regulatory compliance and value-based agreements have made outsourcing the revenue cycle a critical decision for hospital leaders. Read this whitepaper to understand.

  • What's pushing CFOs and RCM executives to outsource part or all of their revenue cycles
  • Some predictable pitfalls financial executives should avoid when outsourcing their revenue cycle management functions
  • Best practices to achieve a symbiotic relationship with a vendor

Click here to download this whitepaper.

Title: Advancing the revenue cycle toward a denial-free future


Source: Optum360

Imagine a revenue cycle so seamlessly interconnected that no claim is ever denied. Advancing the revenue cycle requires a new vision focused not on managing denials, but on preventing them from happening. Start your journey by learning the characteristics needed to make this vision a reality with our free e-book. The e-book includes tips you can implement right now to improve your operations on topics including:

  • CDI
  • Medical necessity
  • Coding
  • Claims integrity
  • Claims processing
  • Denials management
  • Payer appeals
  • Patient estimating
  • Eligibility verification

Click here to download this whitepaper.


Title: The real cost of patient misidentification

Source: Imprivata

In fact, when the University of Utah Health examined how much just one facet of patient misidentification – duplicate medical records – was costing; the results were staggering:Undeniably, the most serious threat of misidentification is patent safety, but the possible financial consequences must also be calculated.

  • $650,000 for a master patient index cleanup
  • $15,000 per year attributable insurance write-offs
  • $60-100 or higher per incident to clean up overlays
  • All these costs can be avoided.

Learn how the University of Utah Health helped reduce the risks and costs of patient misidentification with Imprivata PatientSecure® biometric palm vein scanning technology.

Click here to download this whitepaper.


Title: Drug Price Forecast

Source: Vizient


Vizient has released its twice yearly Drug Price Forecast, an estimate of price changes expected in 2019 with insight about industry, practice and business factors that influence pricing. Prepared by Vizient Pharmacy Program clinical and contracting experts, the report focuses on drugs and classes used across the provider continuum. Key focus areas from the July 2018 edition include:

  • Class summaries for specialty pharmaceuticals, oncology, infectious disease agents, immunomodulators and plasma products
  • Hot topics: drug shortages and DSCSA milestones
  • Timeline of expected regulatory activity, patent expirations and other events
  • Detailed pricing predictions for key drugs and drug class

Click here to download this whitepaper.


Title: A Visionary Patient Financial Experience

Source: Simplee

Adventist Health System (AHS) is addressing patient expectations of a consumer-centric financial experience by investing to create a transparent, connected, convenient experience starting at pre-service. By offering patients an easy to use self service financial experience, AHS has been able to:

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  • Grow self-service payments by 83%
  • Decrease their use of third party early out services by 28%
  • Achieve high levels of patient satisfaction & loyalty

Cick here  to download this whitepaper.


Source: VisitPay

VisitPay Logo

The growth in patient financial responsibility for medical costs is one of the most significant trends to affect healthcare providers in recent years. Patients are now one of the biggest payors, which requires medical providers to make drastic changes to their billing and payment systems. Is your hospital giving patients the tools they need to better manage their medical bills? Read this paper to understand:

  • Click here to download this whitepaper. How to improve the patient financial experience
  • Strategies used by two major health systems to achieve improvements in patient payment yield and patient satisfaction
  • What healthcare organizations can learn from other industries about improving the billing and payment process


Title: The road to systemness: Delivering an outcomes-driven supply chainDelivering an outcomes-driven supply chain

Source: Medline

Lack of systemization in a health care supply chain causes significant issues for the health system financially, logistically and culturally.

Ohio’s largest provider of health care was faced with a decentralized supply chain that made it inefficient and expensive. This white paper tells the story of how Mercy Health rebuilt its supply chain culture, organization and logistics processes to better meet the needs of its internal customers and enhance patient care.

Readers will learn:

  • How consolidation and standardization impacts health care operations
  • Why a shared-risk, strategic supply partnership can improve service and efficiencies
  • The benefits of establishing a consolidated managed physician preference items (PPI) logistics model

Click here to download this whitepaper.


Title: Healthcare commerce as a user-friendly experience     

Source: Rectangle Health

Healthcare commerce as a user-friendly experience

Digitization is the absolute future of healthcare commerce — so, why do only four percent of healthcare executives and leaders state they prefer automated payment plans? Outlined in this whitepaper, readers will learn how healthcare commerce can transcend the age of paper-based billing by understanding the following issues:

  • Outdated patient billing is hurting hospitals and healthcare providers
  • Patients are becoming increasingly more responsible for their healthcare expenses
  • Hospitals and healthcare providers can implement and use alternative payment methods to increase their revenue

Click here to download this Whitepaper.


Title: Premier’s Total Joint Replacements Report

Source: Premier, Inc.Image result for Premier, Inc. logo

Total joint replacements represent some of the most commonly performed procedures in the U.S. and their number is expected to grow. Even with the high volume of these surgeries, there’s significant variation for hip and knee replacements, especially with respect to cost of the implants.

Download Premier’s report to learn:

  • Key findings from an analysis of more than 800 hospitals, examining the drivers of variation in cost
  • Success stories of several health systems that worked to curb variation in pricing and care delivery
  • Best practices to tackle cost of acquisition for implants

“Margin of Excellence” is a series of Premier reports dedicated to uncovering next-generation total cost management savings and quality improvement opportunities through integrated data and services. The data and benchmarks can be leveraged to implement evidence-based strategies and tools designed to tackle inefficiencies in healthcare.

Click here to download this Whitepaper.


Title: The case for price transparency: Why it pays to empower patient choice

Source: Parallon 

As consumers become more responsible for footing their own healthcare bills, they have an urgent need to know upfront costs associated with their medical needs. While enabling a more transparent system poses risks to both patients and providers, consumers are ready for a more open environment when it comes to healthcare pricing.

  • 89% of patients want to know their medical costs before they receive any care.
  • 30% of hospital revenue comes from patients.
  • 26% of American adults said they had contacted different doctors or medical facilities about prices.
  • Learn how to adopt price transparency best practices.

Click here to download this Whitepaper.



 Source: Philips

Healthcare organizations are valuable and sensitive infrastructures due to their support for people’s well-being and safety but they are dealing with ever-growing and increasingly sophisticated cyber threats. Personal health data is extremely valuable and tends to be the most prized by cyber criminals. Unlike credit card data, which you can change and replace, you cannot change your healthcare data easily. Healthcare information has all of your most sensitive data all in one place. This makes it very popular for identity theft, billing and insurance fraud, and extortion.

Healthcare providers also face serious shortages of skilled IT professionals who can properly deal with cyber intrusions and every day new cyber threats emerge, varying in sophistication. The most destructive have brought whole IT systems down, compromising patient records and crippling a hospital’s operations.

In this paper we will explore the challenges facing healthcare IT leaders and discuss the multi-faceted approach required by all stakeholders in the healthcare ecosystem to manage and mitigate this pervasive threat.

Click here to download this whitepaper.


 Source: Health Catalyst

Today, researchers estimate that one in three hospitalized patients experience preventable harm and over 400,000 individuals per year die from these injuries.

There is a gap in healthcare safety culture and the way health systems uses data (or think they use data) to understand patient harm and what to do about it. Much of the data collection is manual and not integrated with financial, operational, and other data, resulting in a fragmented approach to safety analytics that’s not actionable or predictive. Scores are recorded, and boxes are checked, but the real work to make patients safer—closing the loop between information and action—is incomplete.

The status of patient safety moving forward, however, stands to improve. Despite the discouraging statistics noted above, in today’s era of data-driven healthcare, machine learning, and predictive analytics, the industry can turnaround decades of lost ground in patient safety and finally make much needed improvements. This white paper describes the problems in safety culture and how healthcare analytics and new-generation tools will fix them.

  • Key Weakness in Patient Safety Today
  • Four Measures to Improve Patient Safety
  • Three Key Capabilities of Machine Learning in Patient Safety
  • Success Stories: Data at Work for Patient Safety

Click here to download this whitepaper.


Title: Beacon Health System’s System-Wide Telehealth Implementation Strategy

 Source: American Well

Beacon Health System recently launched an integrated telehealth program using a three-step implementation strategy. Read the case study to learn how Beacon Health:Looking to get started with a system-wide telehealth program but don’t know where to begin?

  • Formed a governance group representing all relevant telehealth stakeholders
  • Helped employer groups see a return on investment for telehealth in the first year
  • Extended its own clinical talent with remote provider rounding
  • Drove provider adoption through test groups that included pediatricians, dermatologists and PCPs

Click here to download this whitepaper.


Title: Managed Security Services Models for Healthcare Providers: How They WorkSecure 24 NTT Tagline 600px

Source: Secure-24

Breaches and cyberattacks are on the rise in the Healthcare industry and the reality is that patient data and lives are at stake. With increased digital technology comes the increased exposure to cyberattacks that can impact patient care delivery, safety, and privacy. Due to the vast channels by which healthcare providers are vulnerable, the need to protect patient data is critical and security must be at the forefront of board discussions.

Download "Managed Security Services Models for Healthcare Providers: How They Work" to learn:

  • Benefits of engaging a provider to proactively monitor and manage security systems.
  • How to choose the right security provider.

Click here to download the whitepaper.


Title: Integrating with Salesforce Health Cloud: Deliver Personalized Patient ExperiencesSalesforce Logo

Source: Salesforce

Learn more about the different use cases and approaches your organization can take to integrate with Salesforce Health Cloud.

  • Take a closer look at the methodology of identifying and developing the use case.
  • Read about how UCSF is transforming breast cancer screening and treatment with EHR integration through a middleware partner.
  • Explore how Salesforce extends the EHR for a unified patient view through integration.

Click here to download the whitepaper.


Title: The C-Suite battle plan for cyber security attacks in healthcare


Source: Imprivata

Cybersecurity is an evolving battlefield confronting the healthcare industry with unprecedented threats. Learn how to out-maneuver your opponents and secure your healthcare facility by employing astute military-inspired strategies and cutting edge technologies.

This whitepaper will offer you a fresh perspective on your cyber security challenges by:

  • Helping you identify your enemies and their most common healthcare attacks
  • Helping you understand your healthcare facility’s weaknesses, including:
    • Risky employee behaviors
    • Specific clinical workflow requirements
    • Shared workstation challenges
    • Specialized social engineering threats
    • Offering you healthcare-specific insights into the causes of your weaknesses
    • Equipping you with managerial strategies to turn your weaknesses into strengths

Click here to download the whitepaper. 


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Title: Enterprise Laboratory Diagnostics with a Modern Laboratory Information System (LIS): What Healthcare Systems and Medical Labs Need to Do Now

Source: Sunquest

At no time in healthcare history has there been a greater convergence of impactful and diverse issues on the lab. The challenges to medical labs and healthcare organizations include: cuts to financial reimbursements and lab fees, the rise of healthcare mergers and acquisitions, the potential of precision medicine, the need to optimize test utilization and the demand for greater healthcare interoperability.

Read the whitepaper to learn how the right platform can help:

  • How laboratories can meet the challenge of reimbursement cuts and fee-for-value models through optimization of orders and fast billing
  • How an enterprise LIS platform can drive efficiency and better outcomes
  • How to support a multi-lab environment for improved workflow, routing and sharing of tests
  • How a laboratory information management system can help maximize the potential of precision medicine
  • How laboratories can help advance interoperability in medicine.

Click here to download the whitepaper. 


Title: Using AI to meet operational, clinical goals

Source: Philips

With hospitals collecting more and more data and rising expectations from patients around their healthcare needs, the case for artificial intelligence (AI) adoption is compelling. AI is now gaining traction in healthcare because of its ability to help generate insights from large amounts of data – offering a much-needed helping hand to overburdened staff. For healthcare IT leaders, there is much to gain from the insights, recommendations and operational support that AI promises.

In this paper, we will explore how artificial intelligence (AI) can help health IT leaders drive operational efficiency and support clinical decision making. The paper will delve into four key ways in which AI can support the goals of health IT leaders as they continue to manage their digital transformation.

These areas include:

  • Improving operational performance and efficiency
  • Supporting high-quality and integrated clinical decision
  • Enabling population health management
  • Empowering patients and consumers

Click here to download the whitepaper. 


The EHR imperative: Eliminating outages and combating cyber attacks can help improve patient care

Source: ServiceNow 

Electronic Health Record (EHR) systems have become a mission‑critical component for delivering appropriate and timely high‑quality care. They function as the single source of truth for providers and patients.

Find out how leading Healthcare providers are using a proactive approach to keep their EHR and supporting infrastructure continually running and compliant with strict regulations for health data security and privacy.

Learn more about keeping critical systems operational and sensitive data secure.

 Click here to download the whitepaper.

 Patient Satisfaction

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Title: Your care Experiences are Excellent. Now - Can you make them Easy?

Source: NRC Health

Satisfied patients aren’t necessarily loyal ones. Patients are more likely to change providers than they’ve ever been. According to new research from NRC Health and The MetroHealth System in Cleveland, 80% of patients reported that they’d switch providers for ’convenience factors’ alone. 

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  • Define the problem by mapping points of friction in your care
  • Gain a deeper understanding of why healthcare is hard for patients
  • Learn the steps your organization can take to create ease

Click here to download this whitepaper.



Process Improvement

Captify FINAL New Logo 2017Title: Strengthening Your GI Practice for the Future

Source: Captify Health

Many gastroenterology practices are struggling to optimize current processes and procedures, while transitioning to value-based care. Download Captify Health’s whitepaper to learn a two-step approach for building a thriving, sustainable practice.

Click here to download this whitepaper. 


Title: Hospital-Owned Specialty Pharmacies: Overcoming Three Barriers to Entry

Redefine Health a URAC Company Logo

Source: Redefine Health

When The growth of specialty pharmacy has introduced new opportunities and challenges for healthcare providers. Redefine Health’s industry insight report highlights best practices from pharmacists who have worked within hundreds of specialty pharmacies across the country.

Click here to download this white paper.


Title: 3 Components to high-performing healthcare facilities: Data, communication and engagement

Source: Medxcel

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When organizations successfully engage their customers and employees, they experience a 240% boost in performance-related business outcomes, reports Gallup. On the surface, these may seem like separate issues – swaying internal audiences, showing value and engaging employees. In this resource, we’ll help you understand how one fuels another, with data and communications helping you bridge the gap to build relationships that are fruitful and profitable for everyone involved.

Click here to download this white paper.


Transitioning patients between outpatient, inpatient, post-acute and home settings can be a major challenge for hospitals. For organizations participating in value-based reimbursement models, it can also be costly. This case study examines how Holyoke (Mass.) Medical Center  redesigned its care management process to break down communication siloes across the care continuum and improve patient care. After six months, the efforts yielded measurable results, including improved patient experience scores and reduced readmissions based on an analysis by Press Ganey.

Click here to download this white paper.


Title: The State of Clinical Communication and Workflow Solutions; An Industry Benchmark Study

Source: PatientSafe Solutions

PatientSafe Solutions

Are your clinical communication systems really meeting your clinical workflow needs? PatientSafe and HIMSS Analytics partnered to take the pulse of 300 clinical, informatics and IT professionals on the state of mobile clinical communication and workflow in their healthcare organizations.

Results suggest the industry is in the middle of a mobile evolution, with 90% of clinicians and informaticists saying a unified application designed to integrate communication with clinical workflow would achieve better financial and clinical outcomes.

Read the whitepaper to:

  • Understand how your organization compares to others in the industry.
  • Find out how your peers are expanding their mobile clinical communication solutions
  • Learn how to future proof your mobile clinical communication and workflow strategy

Click here to download this white paper.


Title: Revenue Optimization Solutions Discover $1 Million for Hospital within 45 Days

Source: Change Healthcare

In our industry today, most providers expect a certain level of revenue leakage, but often the opportunity to collect on underpayments is undetected. With a common goal to optimize reimbursement, Change Healthcare partnered with a private, not-for-profit hospital because they suspected there was opportunity to recover lost revenue. Forty-five days later, our Audit and Recovery team delivered more than $1 million in cash remittances. And that was only the beginning. Read the case study to learn how this hospital:

  • Discovered that ~40% of their underpayments were denials
  • Initially focused on Audit and Recovery services but quickly expanded their scope to target denials management
  • Leveraged Change Healthcare’s payer relationships to achieve successful appeals and bring in $8 million dollars annually in additional revenue

Click here to download this whitepaper.


Title: Disaster Preparedness: Strategies for Managing the Unexpected

Source: TeamHealth

Communities nationwide face a seemingly ever-increasing risk of natural and man-made disasters. Now more than ever, hospitals must be prepared to respond at a moment’s notice to powerful storms, hurricanes, tornadoes, mass casualty events and other potential disasters. 

This paper looks through the lens of three events in 2017 to discuss strategies that TeamHealth, one of the nation’s largest integrated physician groups, utilized to prepare and respond to disasters affecting the hospitals they serve.

  • Discover successful strategies and lessons learned to help hospitals evaluate their readiness to effectively respond in times of crisis.
  • Learn the importance of establishing and managing command centers and establishing clear communication paths.
  • Investing time and resources into mass casualty training allows for quick-thinking and action-oriented responses.

Click here to download this whitepaper.



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Title: The Transformation of Behavioral Health Care Begins in the ED.

Source: Vituity

The struggle to address the crisis in emergency psychiatry impacts patient safety, quality of care, hospital efficiency, and the bottom line. Industry leaders agree, early intervention is critical. Since the vast majority of psychiatric emergencies resolve within 24 hours, hospitals can prevent unnecessary admission and enhance care by shifting to earlier intervention in the ED. This paper shares how today’s leaders are transforming EDs to address this population.

Click here to download the whitepaper.  



Title: Harvey, Irma and Las Vegas: Lessons Learned from the Leaders Who Were There

Source: Healthstream

We wake up most mornings expecting a normal workday. Suddenly, the world around us changes, and we are asked to perform under conditions most healthcare leaders have never experienced.

In the fall of 2017, a number of our nation’s leading health systems dealt with natural disasters or mass casualty events one right after the other.

In this eBook, HealthStream focuses on first-hand accounts from the local emergency department Medical Directors in Southeast Florida, Houston, and Las Vegas. Learn more about the tremendous stories of healthcare leaders rising to the occasion and heroes working around-the-clock to care for multitudes of patients.

Click here to download the whitepaper.  


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Title: Patient Engagement Strategies to Achieve the Quadruple Aim

Source: CipherHealth                                                                                                                                                   

By prioritizing patient engagement pre-, during, and post-hospitalization, leading organizations are achieving the Quadruple Aim of enhancing the patient experience, improving the health of populations, increasing staff engagement, and reducing the cost of care. In this whitepaper, we examine each dimension of the Quadruple Aim by investigating its impact on optimizing health system performance, as well as the role of technology in enhancing patient engagement across the continuum of care.

Click here to download the whitepaper.  


Workforce Management

Medicus Logo New 300dpi

Title: Business Implications of Cultural Humility in the Healthcare Setting

Source: Medicus

Want to boost patients’ trust and support the delivery of higher quality care while building business value and maximizing revenue? Download our latest white paper, “Business Implications of Cultural Humility in the Healthcare Setting,” to learn about the impact of social responsibility and six significant steps for healthcare leaders from Cristina Muise, president of Medicus Healthcare Solutions.

Click here to download the whitepaper. 





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Title: Outpatient Joint Replacement and Achieving the Triple Aim

Source: Johnson & Johnson

Total joint replacement in an ambulatory surgery center is an opportunity for health care professionals to optimize the Triple Aim. Buffalo Surgery Center in Buffalo, NY performed 330 outpatient total joint replacements between 2015 and 2017. This white paper shares the Buffalo Surgery Center approach to patient selection and education, pain management, post-operative recovery and the outcomes that they achieved using this approach.

Click here to download this whitepaper. 

Healthcare Appraisers Logo

Title: HealthCare Appraisers ASC Valuation Survey

Source: HealthCare Appraisers

Click here to download this white paper.Since 2003, HealthCare Appraisers has surveyed the ambulatory surgery center (ASC) industry to determine trends in the value and characteristics of ASC ownership interests and management fees charged to ASCs. This year’s respondents own and/or manage over 700 surgery centers throughout the country. The following pages include a selection of key results of the survey.


Lack of systemization in a health care supply chain causes significant issues for the health system financially, logistically and culturally.

Ohio’s largest provider of health care was faced with a decentralized supply chain that made it inefficient and expensive. This white paper tells the story of how Mercy Health rebuilt its supply chain culture, organization and logistics processes to better meet the needs of its internal customers and enhance patient care.

Readers will learn:
How consolidation and standardization impacts health care operations
Why a shared-risk, strategic supply partnership can improve service and efficiencies
The benefits of establishing a consolidated managed physician preference items (PPI) logistics model



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