Whitepapers & E-Books

The following whitepapers and e-books have been made available to readers of Becker's Hospital Review. Click on a category below to see the whitepapers and e-books available on that topic.


ASC/Spine
Source: Sagebrush Health
Rising specialty drug costs, patient financial pressures, cutting service lines — pharmacy leaders are navigating a tough landscape. As hospitals and health systems strategize to streamline operations and ensure patients' access to necessary treatments, the pharmacy plays a critical role.

In this whitepaper, you'll learn current challenges, creative approaches and best practices pharmacy leaders are using at hospitals and health systems across the country to help manage pharmacy costs.

Key learning points:

  • The role of pharmacy departments in controlling costs
  • Key metrics leaders are assessing in an evolving billing landscape
  • Partnerships that can promote financial well-being


Source: MedEvolve
ASCs are laser focused on cost reduction as reimbursements decline, labor shortages persist and patient financial responsibility grows.

In less than a year, Atlas Healthcare Partners — one of the nation’s fastest growing ASC management companies — has been able to significantly free up capacity for existing revenue cycle staff. This has led to measurable financial and productivity gains, and improved satisfaction for patients and staff.

This case study delves into how the company leveraged workforce automation and analytics solutions to solve long standing inefficiencies facing many revenue cycle teams.

Key learning points:

  • Using technology to create additional capacity for existing staff
  • Optimizing tasks across the RCM cycle, from pre-registration to back-office building
  • 4 major areas of improvement when revenue cycle automation is done right

Source: Waystar
Nearly every healthcare organization is experiencing some kind of staffing challenge.

It's time to work smarter, not harder. That means revenue cycle leaders need to find new ways to do more with less. 

This white paper explores how to streamline processes with intelligent automation, simplify cross-training and onboarding, and cut down on outdated manual processes.

Learnings include: 

  • Specific benefits of automation in rev cycle
  • How to create an intelligent automation strategy
  • How to decide which tasks to automate first

Source: Waystar
Revenue cycle leaders know the staffing crisis in healthcare is not limited to clinical functions; there’s also a revenue cycle staffing crisis.

Based on increasing revenue cycle work and a shortage of skilled workers, it is impossible to hire enough people or ask current employees to work harder.

It’s time to work smarter, not harder. What does working smarter in the revenue cycle mean? It means finding innovative ways to do more with less.

Download for best practices on:

 
  • Developing a smarter revenue cycle and administrative strategy
  • Cutting down on outdated manual processes
  • Streamlining existing processes with intelligent automation
  Learn more about what intelligent automation is, how it works, which revenue cycle tasks are best automated and what the benefits are

Payer
Source: Medecision
The future of meaningful improvements in healthcare lies in real-time data. But across the industry, C-suite leaders acknowledge they're struggling to make this a reality.

In this research-based guide, you'll learn the critical challenges and strategies for developing a modern data platform that can effectively integrate, manage and utilize real-time data for better healthcare outcomes.

Key learning points include:

  • The significance of embracing platform thinking to overcome fragmented healthcare data systems and the importance of real-time data integration for actionable insights
  • Strategies for achieving seamless data integration and overcoming the technical challenges associated with real-time data ingestion, interoperability and integration of both clinical and nonclinical data sources
  • The key role of DataOps in monitoring and ensuring the quality, security and compliance of healthcare data
Source: Inovalon
Both providers and payers are increasingly relying on Electronic Health Records (EHRs) for strategic decision-making, operational improvements, better health outcomes and aligned care. As healthcare data continues to grow in volume and complexity — and the Centers for Medicare and Medicaid Services (CMS) and National Committee for Quality Assurance (NCQA) push for fully digital quality measures — it's crucial organizations effectively manage and optimize these systems.

This white paper explores current trends and forecasts future developments in healthcare data analytics and interoperability aims for EHRs. Embracing these trends will be key for healthcare organizations striving to stay at the forefront of innovation, quality care and compliance.

Learning points:

  • Achieve a more efficient, accurate and member-focused system
  • Improve data quality to positively affect member care and outcomes
  • Modernize quality measurement systems

Process Improvement
Source: ShiftMed
As clinical staff demand flexibility in their schedules and working arrangements, health system leaders have raised concerns about what it means for productivity and their bottom line. However, some organizations are finding that strategic use of on-demand workers and flexible scheduling options are enhancing operational efficiency and improving patient care.

In this white paper, you'll learn how a $6 billion health system revolutionized its workforce management through an innovative, on-demand nursing tool. The health system achieved $85 million in savings, streamlined onboarding processes and optimized staffing levels across its 23 hospitals. By successfully onboarding 1,500 healthcare professionals, the health system demonstrated its current growth and commitment to meeting healthcare demands.

Read more to learn:

  • How the health system saved $85 million through strategic implementation of an on-demand nursing technology
  • The benefits of flexible scheduling options and expedited onboarding processes in optimizing workforce management
  • How this technology facilitated seamless transitions to full-time employment for healthcare professionals


Source: Medely

Flexibility has become an increasingly important part of a health system's workforce strategy. Clinicians are consistently pointing to scheduling flexibility as a key factor that reduces work-related stress and burnout.

Health systems that have aced their flexibility strategies have tapped into on-demand staffing solutions, like Medely, to address administrative burdens, improve patient care and drive savings. Download this brief eBook to learn more about how systems are delivering the flexibility clinicians expect, while saving on excessive overtime costs and improving nurse satisfaction.

Key learning points:

  • Minimize recruiting costs through direct access to pre-screened professionals
  • Avoiding excessive overtime
  • Strategies to improve retention and morale, and enhance patient care through Medely's flexible scheduling options.


Source: Commure Strongline

Left unchecked, healthcare's workplace violence crisis will have profound effects on staff engagement, patient satisfaction and quality outcomes. With workers increasingly facing violent and aggressive events on the job, safety has emerged as a central focus for hospital and health system leaders.

Increasingly, nurses and other workers are prioritizing safety in their choice of employment. Now, hospitals are strengthening their approach to foster and elevate a culture of safety and transparency to protect patients and staff, and ensure teams can work without fears about a lack of security.

Becker's and Commure recently caught up with hospital executives to learn more about how their organizations are bolstering security and fostering a culture of safety.

Download a summary of the conversation to learn about:

  • Specific security-related interventions hospitals are seeing success with
  • Effective, transparent communication with employees about safety measures
  • Best practices for creating an integrated safety strategy, and the role technology plays


Source: Niosh  
Creating a safe and supportive workplace where employees can thrive is the top priority for hospital leaders. However, creating such an environment presents numerous challenges for leaders.

This guide can help hospital leaders and executives supplement or accelerate their work on professional well-being at the operational level.

What makes this guide special:

  • Builds upon existing research and resources from organizations who have made strides to address healthcare worker burnout.
  • Includes six evidence-informed actions with useful background information and tools to fully equip leaders to make improvements.
  • Real-world tested in six hospitals across the United States.

 

Source: Ingenious Med
Hospitals need to increase productivity now to prepare for projected physician shortages in the future. But with physicians already reporting high levels of burnout and overwhelming workloads, piling on more patients is not the solution.

TeamHealth worked around these challenges by implementing a hospital medicine productivity program that raised productivity by 7.7% while increasing early discharges and lowering readmission rates. This case study outlines their strategy.

Download the case study to learn:

  • Key takeaways for implementing a productivity program that doesn't overburden physicians
  • How to use data to boost productivity and maximize revenue
  • A robust set of tactics for leaders to draw from

Source: Press Ganey
The last few years pushed healthcare workers to the limit. Engagement plummeted, and burnout soared. But new data paints a hopeful picture.

For the first time since the start of the pandemic, employee engagement is on the upswing, according to Press Ganey's analysis of data from 2.2 million U.S. healthcare workers. However, retention remains a key challenge for healthcare organizations, especially among nursing roles.

This white paper offers a state of the union on the healthcare workforce in 2024, highlighting key trends and strategies organizations can use to boost employee retention and experience.

Key learnings:

  • Employee engagement trends, segmented by role
  • Key turnover trends and how to mitigate flight risks
  • The key drivers of employee retention and engagement

Source: Iris Telehealth
Meeting patients with timely access to quality care and prompt, proper follow-up after discharge is essential to their care journeys. But between provider shortages and increased demand for behavioral health treatment, hospitals can struggle to bridge the gap between available services and patient needs.

Integrating and scaling much-needed behavioral health services is a challenge, especially when rural communities or high-acuity patients are involved. This white paper details potential roadblocks and offers a path forward for hospitals to create a financially sustainable program.

You will learn:

  • How health systems are approaching integrated behavioral health care
  • The current challenges facing health systems and potential solutions
  • Best practices for delivering true behavioral health integration

Source: Relias
A culture of learning is important for any organization, but the need for health systems to create one is critical since patients' well-being greatly depends on clinicians' knowledge and skill level. Due to evidence-based practices constantly evolving, health systems must promote a culture of learning within their organization.

To provide the best possible care and optimize health outcomes for patients served, understand how to enable your staff with continuous learning opportunities and strengthen your culture of learning.

In this white paper you will learn:

  • What a learning organization looks like
  • The 5 disciplines of a learning organization
  • How to create and sustain a learning organization

Source: AMN Healthcare
Healthcare workers increasingly want more flexibility. In this environment, internal float pool and internal agency solutions are becoming a crucial workforce strategy. Health systems can effectively oversee and manage staffing operations and expenses by creating their own versatile labor pools.

This guide explores the features and advantages of internal agencies and internal float pools and presents case studies demonstrating how clients have executed and achieved favorable outcomes with these solutions.

Health systems that implement internal agencies or internal float pools achieve outcomes including:

  • Proactive management of staffing needs
  • Increased flexibility to serve areas of highest demand
  • Improved fill rates
  • Reduced contingent labor spend and overall labor costs
  • Improved employee retention
Source: AMN Healthcare
For hospitals and health systems, eliminating language barriers is essential to providing equitable care for every patient, but it's not as simple as just hiring interpreters. To comply with the Americans with Disabilities Act and other regulatory standards, healthcare organizations must also keep an accurate record of the services provided — a task that falls to providers, who are already bogged down with administrative work.

Bon Secours Mercy Health, a 48-hospital system based in Cincinnati, solved the problem of manual data entry through a new integration with their EHR. This whitepaper outlines how the system improved efficiency, regulatory compliance, and patient and provider satisfaction through the new program.

You will learn:

  • Potential barriers to language services compliance
  • How to eliminate manual data entry and free up time for providers
  • How Bon Secours cut report generation time by 50% while dramatically improving data quality

Source: Trusted Health
Clinical and finance leaders are navigating a complex labor landscape, as medical deserts compete for scarce resources, large metropolitan health systems invest heavily in the workforce and care access, and strategies shift away from contracted staff. Amid these headwinds and new approaches, however, there's a throughline leaders cannot afford to overlook: the importance of listening to front-line clinicians.

In this white paper, you'll see results from a front-line nurse career report, which highlights survey findings from 500 active clinicians across 164 health systems and their needs, preferences and views on how leaders can build the future of nursing across generations.

You will learn:

Top preferences for achieving a healthy workforce and higher retention rates
Nurses' desires related to scheduling and travel/rotational programs
Key recommendations for supporting flexibility

Source: AMN Healthcare
As hospitals and health systems adopt artificial intelligence technologies to improve clinical, operational and financial areas, using advanced tools to streamline talent management is emerging as another key opportunity — especially in today's rapidly evolving C-suite, where leadership acquisition needs are heightened.

In this industry report, you'll learn more about where AI technology can be applied in executive recruiting, its potential benefits to talent management and its limitations.

Download to read more about:

  • The facets and current state of AI in the healthcare market
  • Use cases for AI in executive recruiting (e.g., drafting core documents, building candidate panels and evaluations, talent insights etc.)
  • Concerns about this budding technology

Source: CareRev
Hospital and healthcare facility decision-makers are facing an unprecedented healthcare workforce crisis. Projections indicate that by 2027, the nursing workforce could experience a shortfall of around 600,000 nurses.

With labor expenses accounting for 50% of hospital costs, tackling these workforce issues is essential to getting labor costs under control. To navigate this complex landscape, healthcare decision-makers must have a future-ready workforce strategy.

In this white paper, you will learn how a flexible workforce model can help healthcare facilities cut down on labor costs and achieve financial sustainability.

Key learning points:

  • Introduce a solution that can empower healthcare facilities to effectively address workforce challenges.
  • Learn how to leverage a flexible workforce model to enable elastic provisioning effectively.
  • Explore the benefits of implementing a flexible workforce platform to ensure your workforce strategy is future-ready.

Source: CME Corp
End -to-End services offered by equipment distributors could be an untapped source of cost savings and improved efficiencies. Choosing a distribution partner who is not only a medical equipment expert but one who offers end -to-end services is important in an industry that is, in many ways, still reeling in the aftermath of the staffing shortages and escalating equipment prices that have dominated the last several years. For health systems the search is on for ways to offset the cost of medical equipment and contracted staffing.

This white paper details how comprehensive services offered by medical equipment distributors can help health systems contain costs and improve efficiency.

You’ll learn:

  • How medical equipment distribution services can help improve staff retention, efficiency, and cost containment.
  • What to look for when choosing a medical equipment distributor.
  • How systems like NewYork-Presbyterian and PeaceHealth profited from services offered by a medical equipment distributor.

Source: Trusted Health
During a November roundtable hosted by Becker's, nursing and finance leaders from St. Louis-based Mercy shared their playbook on how their system redesigned staffing models to meet nurses' evolving needs, ultimately saving more than $30 million in labor costs and achieving a 8% reduction in turnover rates. Due to the presentation's popularity and praise, this whitepaper summarizes the playbook’s 4 key elements of a successful redesign;

Key learnings:

Building a flexible workforce to fill shifts at a lower cost than contingent labor
The importance of a multigenerational staffing model
Reducing agency staffing from 25% to 8% of total clinical workforce
Real-world clinical and financial results Mercy has achieved

As the demand for nurses is growing steadily, exacerbated by an estimated 640,000 nurse retirements between 2020 and 2030. Nurses are also facing increasingly difficult working environments that are taking a toll on their emotional health, spurring some to leave the profession entirely. Health systems adapting to these headwinds with technology are emerging as leaders in nurse retention, growing access to care, with a focus on the bottom line.

Source: Workday
Supply chain challenges have worsened over the past few years, with hospital and health system leaders increasingly having to navigate product shortages, back orders and more. Supply chain leaders have doubled down on ways to drive resilience and develop proactive strategies to mitigate disruptions.

We compiled 10 must-read articles featuring insights from industry leaders that demonstrate the current state of the healthcare supply chain and the types of strategies hospitals and health systems are embracing to strengthen their organizations.

The stories examine:

  • Key factors driving challenges across the medical supply chain
  • Strategies leading hospitals and health systems are employing to safeguard their supply chains from a range of disruptions
  • How technology fits into supply chain strategies

Source: Premier Conductiv
As providers create 2024 budgets, identifying operational efficiencies and streamlining expenses are top of mind including in third-party purchased services, which can account for up to 34.8 percent of healthcare organizations’ annual indirect operating expenses. Supply chain leaders understand that purchased services optimization can help providers strengthen supplier relationships, improve operational and financial performance, remain competitive and help mitigate unnecessary risk. 

Dive into this whitepaper and learn more about the three purchased services key trends for 2024:

  • Addressing Workforce Challenges
  • Leveraging “AI” for Contract Management
  • Advancing Supplier Diversity

Source: Flock Safety
For the past several years, healthcare facilities have seen increasing levels of violence, making healthcare workers five times more likely to experience workplace violence than workers in other industries. According to the Bureau of Labor Statistics, healthcare workers accounted for 76% of all U.S. workplace violence injuries in 2020.

This doesn't just make for a dangerous work environment for healthcare workers — it also instills fear in patients and worsens public perception of the healthcare industry at a time when public trust is already falling. In a 2022 survey, 40% of respondents said they didn't feel safe entering a hospital or medical facility. To combat this and keep employees safe, healthcare leaders need a strong game plan.

Download this whitepaper to learn:

  • How workplace violence is affecting staff and patients
  • Data on the state of hospital safety today
  • 3 proven strategies for better protecting your patients, staff and overall healthcare campus

Source: AMN Healthcare
Temple University Health System, a 1,020-bed academic health system based in Philadelphia, is dedicated to providing access to quality patient care and supporting excellence in medical education and research. Temple partnered with AMN Healthcare during the COVID-19 pandemic, seeking clarity on staffing and cost inconsistencies amid rising patient demand to build a more balanced workforce.

Combining data analytics, workforce strategy, and recruitment into a technology-forward, total talent solution, AMN Healthcare prescriptively identified Temple Health’s staffing needs and created a foundation of data guidance and utilization to reallocate and balance their workforce.

Download the whitepaper to learn how Temple Health:

  • Maintained a steady 92% fill rate
  • Reduced employee turnover by 4.1%
  • Achieved a total cost savings of $12,250,000 as of 2023

Source: QGenda
In healthcare, time is key — especially in workforce management. But simply tracking hours worked is not an effective way to manage and optimize the sophisticated, specialized and dynamic workforce. Some hospitals are using intelligent, rule-based automation to improve engagement and make better staffing decisions to keep burnout at bay.

In this e-book, you'll learn how organizations are applying technology that gives providers, nurses and staff more control over their time through self-scheduling, as well as the benefits of putting the schedule at the center of a workforce management strategy. 

Download for insights on:  

  • The importance of scheduling in managing healthcare staff, including ways to enhance operational efficiency and reduce labor costs
  • Strategies for balancing workloads, reducing burnout and creating a more positive work environment, leading to improved patient care
  • How a unified, schedule-centric approach can streamline healthcare workforce management and provide actionable insights and holistic visibility

Source: AccuReg
Facing frequent no-shows, high staff turnover and resource draining, paper-based processes in patient access, Wayne HealthCare was due for a digital upgrade.

Read the case study to learn how using EngageCare self-service technology to transition administrative and financial tasks to patients helped Wayne improve patient safety, reduce no-shows and increase staff efficiency.

Download a copy of the case study to learn how Wayne:

  • Reduced denials 80 percent
  • Decreased no-shows and cancellations, saving revenue
  • Reallocated staff and eliminated need to fill 5 vacant positions

Source: Cardinal Supply Chain
Supply chain inefficiencies cost hospitals $25.7 billion annually. With the right strategies, however, supply chain teams can not only lower supply chain and healthcare costs but also serve as a direct bridge to improved care quality.

At the Becker's Supply Chain Leadership Virtual Forum, six healthcare supply chain experts discussed their systems' supply chain transformation efforts and shared how supply chains can become a strategic asset when bolstered by the power of data, standardization and process efficiency. This report offers seven takeaways from the discussion.

Key learnings:

  • How labor challenges are affecting supply chain teams
  • Top priorities for healthcare supply chain leaders in 2022
  • The key to successful supply chain transformations

Source: Livongo
Learn how we worked with this fully-integrated healthcare system to deliver a whole-person approach to care for its employees and spouses with chronic conditions.

Results include:

  • A coordinated experience across conditions for people living with both diabetes and hypertension Multiyear impact on clinical diabetes measures, including reduced HbA1c levels and a fewer hypoglycemic readings
  • Measurable impact on systolic and diastolic blood pressure rates among those with uncontrolled hypertension
  • Reduced spending incurred through medical care, emergency room visits and pharmacy costs associated with managing chronic conditions, resulting in a positive ROI

Source: Collective Medical
Before COVID-19, the opioid epidemic was the nation's most consequential public health threat. The pandemic has magnified the impact of the opioid crisis on communities as unemployment, homelessness and behavioral health disorder rates soar.

Learn how eight organizations across the country have used technology and collaboration to achieve the following:

  • 61 percent reduction in opioid prescriptions
  • 32 percent reduction in opioid deaths
  • 50 percent decrease in emergency department visits for patients with high utilization patterns
  • $34 million in cost savings

This downloadable whitepaper will cover:

  • Four proven strategies for addressing the opioid epidemic on an organizational and community level
  • Statewide efforts to reduce opioid prescribing and use, including implementation of seven best practices for prescription opioids
  • How collaboration helped achieve measurable results outside opioids — including decreased ED visits and significant cost savings

Health IT
Source: LeanTaaS
The operating room is a crucial area of the health system. What happens in the OR has significant implications for patient care as well as the entire organization's financial performance.

Increasingly, ORs are outfitted with robotic surgical systems. When managed effectively, these systems can support efficient care delivery and quality surgical outcomes. However, they are significant investments — a single robot can cost as much as $2.5 million to purchase, while maintenance, supply, and leasing fees can mount up over time. To maximize the return on investment for surgical robots, hospital leaders must use a data-driven and strategic approach to optimize their efficiency. This playbook details the "magic equation" — of AI-powered automation, integrated workflows, and change management — needed to achieve that goal.

Learnings include:

  • How to leverage data, AI-powered automation, integrated workflows, and change management to drive improved robot utilization and ROI
  • A checklist of exactly what health systems need from an effective robot utilization solution
  • Case study: How Baptist Medical Center Jacksonville (Fla.) delayed spending on additional robots


Source: Lumen

Healthcare government organizations face numerous challenges in meeting their healthcare mission, including the need for secure and compliant sharing of personal health information across multiple devices, users, and locations. In this eBook, learn how partnering with Lumen can provide your healthcare agency with the talent, expertise and infrastructure needed to unlock the full potential of your data and rapidly adopt game-changing technologies. Take advantage of the full range of capabilities needed for success in a digital-first business landscape, delivered in a simple platform approach that makes it easy to manage IT operations while also potentially reducing costs.

Key learnings:

  • Unlock the keys to a winning digital transformation strategy across multiple business locations
  • How to optimize omnichannel and deliver exceptional digital and physical healthcare experiences
  • Explore ways to mitigate supply chain and cybersecurity risks


Source: Verato

Effective clinical decision-making and treatment plans often hinge on data from diagnostic laboratories. But for many healthcare organizations, the patient data clinicians need is fragmented and siloed, making it difficult to integrate or match to the right patient — which can have severe consequences.

This whitepaper highlights Sonora Quest Laboratories' digital transformation journey to drive interoperability through identity data management. Sonora Quest Laboratories is a large, integrated diagnostic lab and joint venture between Phoenix-based Banner Health and Quest Diagnostics.

Download to learn:

  • Challenges Sonora Quest faced in data identity management, per their CIO
  • Four key takeaways from Sonora Quest's digital transformation + real results they achieved
  • Best practices for improving patient matching technology


Source: Nordic

The mindset toward health IT is changing for many healthcare leaders. Organizations benefit by steering away from the “necessary expense” perspective to consider IT as a strategic asset. When this mindset is embraced, health IT is a powerful enabler for truly scaling and achieving operational efficiency across the enterprise.

This brief report discusses how leveraging health IT through comprehensive managed services can achieve sustainable growth.

Key learning points:

  • Leveraging IT as a true asset to transform how care is delivered and overall operations
  • How providers should strategize through partnerships to secure the greatest possible total value for their systems over time, instead of prioritizing the greatest short-term savings
  • Examples on how a comprehensive managed services strategy provides opportunities for scale that aren't typically possible when IT delivery is solely handled in-house


Source: Salesforce

Despite AI's meteoric rise in popularity across industries, healthcare has lagged behind on adoption, with 60% of leaders reporting their company is not moving quickly enough. At the same time, 86% of leaders believe the ability to effectively leverage tech, data and AI will define success over the next five years, meaning organizations need to bridge the gap quickly.

With healthcare's privacy, regulatory and security concerns adding a layer of complexity to AI implementation, the right third-party AI partner can offer a path forward — but healthcare organizations need to know what to look for. This whitepaper uses findings from a survey of healthcare leaders to examine AI adoption, barriers and factors for a successful AI partnership.

You'll learn:

  • Where other organizations are in their AI journey
  • How to lay the groundwork for successful AI adoption
  • How to choose long-term partners to support AI growth and ROI

 

Source: Nuance

By now, healthcare leaders are familiar with AI's potential to alleviate documentation burden, lighten clinicians' cognitive load and streamline operations overall, but only 6% of organizations currently have a generative AI strategy in place.

Many leaders have been overwhelmed by how quickly the technology has burst into the public consciousness and the hype surrounding it. Hospital leaders need clarity on generative AI’s risks and use cases if they’re to create a successful strategy, and apply the technology safely and effectively.

In this guide, we look beyond the hype to explore five key areas every healthcare organization should consider when developing an AI strategy and assessing potential vendors’ solutions.

Key learning points:

  • Criteria to look for in a vendor to ensure their solutions fit daily practices in healthcare
  • Crafting a responsible approach to AI
  • How to prioritize solutions that can be deployed effectively in real-world environments

 

Source: Notable

Transforming the Cerner patient intake and registration process is not just an option, it’s a necessity.

63% of patients say their provider’s digital tools have not met their expectations and 41% of patients have switched providers due to a poor digital experience.

This guide provides a detailed look at the strategies other organizations use to deliver exceptional digital experiences with Cerner.

Why this guide?

  • Innovate with confidence: Learn from a comprehensive analysis of successful Cerner-based digital transformations in patient engagement, distilled into actionable insights.
  • Drive efficiency and enhance satisfaction: Uncover secrets to reducing administrative burdens while significantly improving patient and staff satisfaction.
  • Stay ahead of the competition: From using AI and automation to integrating patient feedback loops, discover the approaches leading Cerner-based healthcare organizations are taking and the results they’re driving.

Source: Flywheel
AI has incredible potential to unlock insights from medical imaging data and support healthcare organizations in delivering on the promise of precision healthcare for improved outcomes.

But there are significant challenges to tackle in order to get there, especially surrounding data ingestion, model training and validation. This white paper shares how healthcare organizations are deriving useful insights from complex imaging data.

Key learning points:

  • Potential use cases for medical imaging AI
  • How to build reliable, scalable solutions for managing complex data
  • How analysis-ready data repositories promote rapid AI development

Source: Definitive Healthcare
Data analytics in healthcare has exploded and improved the potential for strategic planning and service line growth analyses to provide real insights. But the grouping of healthcare procedures has lagged behind this explosion.

With over 100,000 procedure codes from three different coding systems currently in use, having consistent and complete mappings is critically important. This white paper details the best way to get the most out of your coding data.

You will learn: 

  • What service line groupers are available in the market today
  • The types of coding systems
  • How better grouping can help your system harness growth opportunities, target consumers and conduct market planning

Source: Luma Health
As healthcare organizations strive to satisfy, retain and attract patients in a competitive environment, effective engagement and communication is rooted in the details — message length, timing of appointment reminders and even tone.

This guide provides six actionable strategies that enhance patient access, communication and readiness based on insights from more than 700 million data points collected across 650 healthcare organizations like Fairview Health Services (Minneapolis) and UW Medicine (Seattle). It also covers improvement opportunities for critical areas such as self-scheduling, rescheduling, response rates, care follow-up and referral outreach.

Download to learn how to:

  • Implement user-friendly, self-scheduling options that significantly improve patient access to care and reduce administrative workload
  • Simplify the rescheduling process and use direct communication methods like SMS to greatly increase patient engagement and reduce no-shows
  • Gather and act on real-time patient feedback to be able to improve patient satisfaction and enhance the overall healthcare experience

Source: MDClone
Healthcare organizations generate vast and increasing amounts of operational and patient-level data. Yet, the processes and methodologies commonly used to leverage this data for care improvements, cost efficiencies and research discoveries are not fully optimized.

Becker's spoke with leaders from Salt Lake City-based Intermountain Health and Ottawa (Ontario) Hospital about how they're using a one-stop-shop data infrastructure to quickly get answers and action items for critical operational, research and innovation-related questions. This whitepaper offers a summary of the discussion.

Key learnings:

  • The advantages of a comprehensive, real-time synthetic data platform
  • Real-world case studies from Intermountain and Ottawa Hospital

Source: Notable Health
In 2024, AI is not just an advantage in healthcare, it’s a necessity.

But how prepared is your organization to harness its full potential?

Discover the roadmap to not just surviving but thriving in the age of AI.

  • Combining insights gleaned from leaders at dozens of health systems with the experience of deploying AI to thousands of care sites, this guide covers:
  • Why AI’s moment in healthcare is now
  • 10 essential elements for building and deploying an enterprise-wide AI strategy
  • How to ensure your AI efforts remain aligned with your business strategy

Source: Florence
Virtual care has exploded in recent years, but not all delivery models hold equal value. As healthcare leaders weigh options that drive efficiency, provider well-being, cost savings, care access and patient satisfaction, it's critical they consider key differences in synchronous and asynchronous telemedicine.

This research-based guide demonstrates how embracing hybrid care and asynchronous telehealth can help to solve healthcare's greatest challenges — like provider burnout, delayed/avoided care, health equity and more — and outlines important use cases.

Download to access:

  • The basics on asynchronous virtual care and how it reduces clinician burnout and administrative burden
  • Opportunities for improving patient experience and acquisition, downstream revenue and greater access for rural and non-English-speaking populations
  • The largest case study on this care modality from the COVID-19 pandemic

Source: UiPath
In an industry hungry for greater efficiency, automation has become table stakes in healthcare. Leaders are refining and deepening their automation strategies as more opportunities and applications for this technology arise.

In this white paper, you'll learn four key components — which emerged from a roundtable discussion with hospital and health system CEOs and CFOs — to drive sustainable improvements with automation and ensure return on investment.

Download for more insights on:

  • Trends in automation investments and complexity
  • Opportunities for improvements in clinical quality, productivity + revenue integrity
  • Four critical components of an effective automation strategy

Source: Nuance  
Persistent workforce shortages, high-acuity caseloads and ever-increasing requirements are taking nurses farther and farther away from patient care. To help unburden nurses and keep them at the bedside, its crucial health systems reimagine care delivery and clinical workflows.

In this white paper, top clinical leaders from Salt Lake City, UT-based Intermountain Health and Durham, NC-based Duke University Health System share how their systems are embracing new technologies to support nurses while improving operational efficiencies and the patient experience. 

Key learnings: 

  • Why systems are increasingly investing in technology that aids nurses
  • How AI technology can support multiple aspects of nurses' jobs and roles
  • Key considerations for thoughtful technology implementations

 

Source: TRIMEDX  
Artificial intelligence (AI) and machine learning are opening exciting new horizons in health care. Health systems that take advantage of these technologies can improve the availability of clinical resources for patient care, optimize efficiency across their organizations, and even combat safety and security risks. Yet any new technology comes with significant risks in such a crucial industry where functioning tools are a matter of life and death. Our white paper looks at some of the most promising opportunities for enhancements to clinical operations with AI as well as how health systems can apply strong governance to avoid the pitfalls that can plague early adopters of evolving high-tech tools.

  Learning points:  
  • One of the most promising potential applications is streamlining important, but time-consuming, administrative responsibilities of health care workers. Health systems can benefit their staff and patients by focusing on AI adoption that enables clinicians and technicians to focus more time and energy on activities with the greatest impact on direct patient care.
  • One of the top priorities evaluating the role AI in health care is scalability. With technology tools that effectively handle large volumes of data, health systems can increase efficiency for rapidly expanding areas of responsibility, such as tracking and managing large medical device inventories.
  • The rapidly evolving capabilities of AI and growing number of software products emphasize the need for strong process governance, especially in fields such as clinical engineering which already engage with complex, critical technologies. 

 

Source: Zoom
Now more than ever, patients expect simple, streamlined interactions with their providers. Whether it's the digital front door, a contact center or hospital room, leveled-up digital experiences across the care journey are now table stakes.

In this white paper, you'll learn how hospitals and health systems are leveraging a single technology platform to enhance patients' care experiences across all settings, as well as save costs, reduce burden and drive innovation.

See how this approach enables:

  • Value across each step of the patient journey, from at home care to the patient room
  • Improved daily workflows with apps and integrations
  • Innovation with new technologies like artificial intelligence and more

Source: PerfectServe
From clinician and patient frustration to care quality risks, disjointed communication and scheduling systems underlie numerous issues in healthcare today.

Healthcare organizations are now ramping up efforts to consolidate scheduling and communication functions by reducing their vendor footprint. The result? Lower IT burden, lower costs and better clinical outcomes.

See why hospitals are turning to a single platform to make scheduling, communication, and patient care workflows easier. This paper covers:

  • The key roadblocks organizations face when it comes to communication and technology
  • How 1 standardized platform enhances clinical collaboration, scheduling and patient engagement
  • Navigating seamless integration

Source: Doximity
Unpredictable weather events and technology outages can disrupt care at crucial moments. Health systems with well-developed disaster management plans and solid communication strategies can seamlessly prevent missed visits by leveraging an easy-to-use, scalable telehealth platform.

Preparation efforts paid off for the University of Arkansas for Medical Sciences in Little Rock. The system saw an 187% increase in telemedicine activity after a severe weather event impacted local patients and providers. Through proactive communications, UAMS shifted all in-person patient visits to virtual, resulting in zero missed appointments during the period of severe weather.

Download this case study to learn:

  • The role telemedicine plays in safeguarding health systems when disruptions happen
  • The importance of proactive planning and communications in disaster management
  • What capabilities and features providers should look for in telehealth tools

Source: RapidAI
Organizations have ramped up their investments in AI over the past few years to alleviate the burden of staffing shortages and inefficient workflows. But with countless solutions promising to improve patient care, clinician experience, and workflow collaboration, it can be hard for healthcare execs to cut through the clutter and identify tools capable of making an impact on clinical, operational, and financial initiatives.

This white paper covers key insights from a recent advisory call where AI and health system leaders discussed the most important factors that must be considered when applying AI-powered tools to different areas of healthcare.  

Learning points: 

  • Healthcare organizations are adopting AI to improve clinical and operational workstreams
  • The set of key criteria organizations should keep in mind when evaluating potential AI partners
  • C-suite leaders' thoughts on painting tools that will make real improvements

Source: TeamDynamix  

Demands on IT service desks in healthcare have grown immensely over the last five years. They're supporting higher volumes of applications, a constant stream of new technologies and myriad new devices that require IT maintenance. At the same time, the resources, headcount and budget provided to IT are constricting.

To better understand the challenges facing IT leaders, as well as the most promising solutions for addressing them, Becker’s Healthcare took a look at how the role of automation in optimizing IT operations and how, with the right platform, the benefits of IT service management (ITSM) modernization can span the enterprise.

Read this short report to learn:

  • The types of solutions CIOs should look for to address IT challenges and alleviate resource strain
  • Best practices to determine where AI has the most potential to transform operations and optimize efficiency
  • How IT teams can leverage conversational AI to reduce service request burden

Source: Altair
Given the breadth and depth of potential use cases, one thing is clear – more and more people will find themselves working in environments where ML plays a critical role. And thanks to the emergence of low-code and no-code software, ML is no longer the exclusive preserve of programmers, data scientists, and people who paid attention in math class. More of us can – and will – be involved in developing and deploying practical ML solutions.

This eGuide will help you understand:

 
  • The key concepts behind ML and common applications
  • How it’s becoming more useful to people at all levels of organizations
 

Source: Keysight Technologies
At virtually every stage of a patient’s wellbeing, different forms of technology and software support the expansion of better healthcare. As the reliance on technology grows, ensuring that these lifesaving systems don’t break under the strain is imperative.

  To keep operations running smoothly, healthcare IT professionals must perform regular and exhaustive testing. Fortunately, the introduction of automation, robotics, and artificial intelligence (AI) has made testing easier to deliver.

In this eBook from Keysight Technologies, you will discover  
  • How automation can improve workflow management to help physicians and patients alike
  • How AI-driven test automation helps your EMR become more interoperable and user-friendly
  • Six critical tasks that can be optimized with robotic process automation
  • The importance of testing both on-site and wearable medical devices
 

Please fill out the form to download the eBook.

Finance
Source: ClearBalance
Revenue cycle leaders know there is a synergistic relationship between digital payment platforms and patient financing in healthcare. This whitepaper examines how technology platforms have transformed healthcare financial operations and patient engagement, spotlighting the challenges of relying solely on digital platforms for patient pay collections.

Through an analysis of the digital payment platforms' role and the hidden costs of their independent use, the paper highlights the complementary nature of patient financing solutions on both financial outcomes for health systems and patient experiences.

Key takeaways in this whitepaper:

  • Discover how the integration of digital payment platforms with comprehensive patient financing solutions can address the shortcomings of standalone systems.
  • Learn about the benefits of combining digital ease with flexible financing solutions, including the reduction of bad debt, increased patient loyalty and improved financial health for health systems.
  • Understand the importance of leveraging data-driven insights from patient financing solutions to make informed decisions that mitigate financial risks while enhancing patient care.
  • Gain insights into how the combination of digital platforms and patient financing solutions can lead to more efficient collections at the lowest cost.


Source: Office Ally

Health systems are grappling with increasing levels of uncompensated care as healthcare costs rise and insurance coverage remains inadequate for a significant portion of the population.

This whitepaper outlines key opportunities for organizations to maximize revenue recovery efforts while improving cash flow and operations.

Learn to adapt to rising costs with insights on:

  • Understanding the current healthcare environment regarding rising costs, COVID-19 impacts and Medicaid redetermination
  • Focusing on more than cost-cutting
  • Auditing your current solutions and processes

 

Source: Med Metrix
It seems like a new RCM tech solution hits the market every day. But how do you know if a tech tool will provide you with real ROI or if it's all just smoke and mirrors—especially when it comes to AI?

Choosing the wrong tool could add work for your team and cost you more, or it could become “shelfware”—never being properly implemented at all.

Use this guide to help you make more informed and careful decisions when picking a solution so you don't fall for the hype.

Inside this whitepaper, you'll find:

  • 3 foundational ideas that may transform the way you think about AI and modern tech
  • A helpful set of questions to run through every time you're looking to introduce a new solution
  • A key consideration when assessing if a tech tool will ultimately provide value

Source: Waystar
Automating healthcare payments is more important than ever, from reducing manual touch points to limiting human error. So why does automation often fall short?

All automation is not created equal.

Some solutions are flawed. Some simply require extra expertise. But there is good news: The fixes exist. This eBook will give you tips on how to avoid four common mistakes technologies make while also exploring:

  • Estimation rates and accuracy
  • Common flaws in prior authorization
  • Tips for proactive revenue monitoring
  • A 6-step checklist for denials automation

Source: Waystar  
Denials are one of the biggest pain points for hospitals and health systems. When 63% of denied claims are recoverable but rarely reworked, the challenge — and revenue lost — is clear. In any other industry, that level of loss would be unacceptable. Yet many healthcare organizations don't have the time, money, or resources to work denials thoroughly.

Many health systems are turning to automation to tackle healthcare's thorniest issues, and denials are no exception. With the right solution, organizations can achieve a 72% reduction in their denial rate. This free eBook outlines four steps organizations can take to dramatically reduce denials, boost revenue, and lighten workload for overburdened employees. 

You'll learn strategies to:

 
  • Prevent front-end denials using data
  • Optimize claim submission with speed and accuracy
  • Respond to denials with data-driven intelligence
  • Deliver a plan for long-term improvement

Source: CorroHealth
As hospital and health system leaders hone their growth strategies this year, it's essential they have a keen understanding of payers' policies and strategies, and how they can influence cost, accessibility, and quality of patient care. 

In this playbook, you'll gain insights into payer strategies and how providers can develop their own data-driven approaches to improve financial health — ensuring healthcare access and patient well-being remain at the forefront.

Key takeaways: 

  • Understand the current state of Medicare Advantage plans in payer strategies and implications on healthcare economics.
  • Learn key steps that help to ensure fair provider reimbursements.
  • Get tips to better manage payer relations and start a journey toward sustainable financial health.

Source: R1 RCM 
Medicare and Medicaid administration can be nightmarishly complicated with interconnected programs and requirements. Even for those well-versed in the fundamental rules, hidden pitfalls can lead to significant financial gains or losses, often in the millions.

The silver lining is that proactive steps can be taken to safeguard revenue and optimize reimbursement. This tip sheet presents healthcare finance leaders with five practical strategies to attain excellence in government reimbursement, encompassing: 
  • Fundamental pathways to follow for financial success
  • Tactical approaches to ensure ongoing compliance
  • Proven methods to maximize reimbursement potential

Source: Earned Wealth  

Selling a medical practice can be a difficult process to navigate. Without the right strategies and team in place, owners will likely leave substantial money on the table. This whitepaper outlines how owners can avoid this common mistake and highlights considerations when evaluating potential buyers. These concepts are brought to life in a two-part case study that showcases how an owner was able to increase a physician’s post-sale, after-tax net worth by 77%.

Key learnings:  
  • How practice owners can best position themselves in the market with a strategic buyer or private equity (PE) platform
  • The value that an investment banker-led marketed process brings vs a non-marketed process
  • Strategies to maximize personal wealth for physician owners through pre-sale and post-sale wealth planning

 

Source: Experian Health
Beyond clinical staff, labor shortages are putting significant pressure on the revenue cycle function at hospitals and health systems, leading to negative consequences on the bottom line and for patient engagement. 

This report uncovers findings from a survey of 200 employees responsible for staffing the revenue cycle function at provider organizations, demonstrating how chronic staff shortages of non-clinical staff affect the revenue cycle at their organization. Before the pandemic, the situation was concerning. Now, it's unsustainable.

Download the report to learn where there are opportunities to address top challenges and position your organization for long-term stability.

Sample findings: 

  • 96% of respondents indicated that payer reimbursements, patient collections -- or both -- were affected by staff shortages
  • More than 8 out of 10 respondents say the patient experience is worse due to staffing shortages 
  • 92% of respondents say new staff members make errors that negatively affect claims

Source: R1 RCM
Health systems are painfully aware of the complexities of revenue cycle management and understand the need for RCM partners. In fact, 93% of health systems rely on at least one RCM partner.

But there are different reasons for pursuing RCM partnerships and very different approaches to partnership. Which approach and partners are best for your organization?

Here are insights from new research conducted with the Health Management Academy:

  • 4 key reasons health systems pursue RCM partnerships
  • 2 primary approaches to RCM partnership, and the key differences between them
  • Factors to consider when vetting and evaluating RCM partnerships
  • Why so many leading health systems are considering enterprise RCM partnerships

The key takeaway: RCM partnerships are necessary but they're not all alike. Understand the differences to make the best RCM decision for your health system.

Source: Waystar
High deductible health plans (HDHPs) have shifted the already-complex payer reimbursement burden onto the shoulders of consumers who are unprepared to bear it.

Consumers, on the one hand, need increased support to understand their bills and figure out how to pay them. On the other hand, patients with more skin in the game are becoming more demanding about the quality of their customer experience.

These changes necessitate a new patient payment model that focuses on delivering convenience and clear communication to patients, driving both quicker payments and increased patient satisfaction.

Download this whitepaper to learn:

  • The current state of patient collections, with data
  • How to help patients take charge of their new responsibility
  • How to identify hidden coverage
  • How to increase the likelihood of quick, easy payment

Source: Optum
The economic landscape of the healthcare market has been forever altered by the COVID-19 crisis. Existing challenges have intensified, and the pace of change is accelerating, raising the bar for organizations to adapt strategically and quickly.

Download the e-book to learn more about how health leaders can ready their organization for growth with forward-thinking strategies that include:

  • Meeting the consumer on their terms
  • Adapting to new competition
  • The growing role of strategic partnerships
  • Mastering the new indicators of growth
  • Tracking the spend of the health care dollar

Source: IngeniousMed
Operating health systems and physician practices has always been hard, but COVID-19 has created extraordinary profitability challenges in 2020. Lower volumes, changing case and payer mixes and greater operating margin anxiety make revenue optimization more essential than ever.

We asked physician management and healthcare organization leaders to share their strategies for overcoming the considerable challenges of this altered landscape. They offer 10 strategies for using data and analytics to better manage capacity, coordinate care and optimize revenues, including:

  • Tracking real-time practice COVID-19 volumes
  • Managing productivity and modifying physician incentive compensation
  • Capturing charges efficiently and accurately at the point of care
  • Improving throughput across the continuum

The white paper features expert views from:

  • Dennis Deruelle, MD – Executive Director of Hospital Medicine, American Physician Partners
  • Andrea Funk, RN, MEd, CPHQ – Vice President of Integrated Acute Care Operations, US Acute Care Solutions
  • Derick D. Perkins – Founder and Managing Partner, Metis Advisors LLC

Source: Halo Health
COVID-19 has pushed healthcare delivery beyond its breaking point, heightening the urgent need for accelerated patient care, improved clinical efficiencies and secure clinical communication with real-time critical patient updates.

Before the arrival of COVID-19, specific environmental trends were challenging the healthcare industry, such as acquisitions of smaller health systems by larger health systems, clinician shortages and burnout. These trends had already created an urgent demand for clinical communication platforms (CCP) that would work securely across growing networks of diverse care provider organizations. The arrival of COVID-19 has applied untold new pressures to already strained systems.

In this white paper, you will learn about:

  • The impact and cost of COVID-19 on healthcare
  • How clinical collaboration platforms improved communication during COVID-19
  • Where you will see cost savings from leveraging clinical collaboration platforms
  • What to look for in a clinical collaboration platform in order to achieve savings
  • How clinical collaboration platforms can help your organization increase efficiency and achieve return on investment

Clinical
Source: NICE
Healthcare is gradually becoming more proactive as consumers increasingly engage with remote patient monitoring technology and other digital experiences. Already, healthcare organizations are leveraging data to interact with patients and prevent health issues, but what will all this mean moving forward?

This Forrester trends report leverages analysts' insights to forecast how digital experiences — ranging from chats to the metaverse — will affect the healthcare industry across three key dimensions: revenue, cost savings and patient experiences.

Download the report to learn:

  • Which digital interface will affect healthcare the most
  • How invisible experiences will have a larger financial impact
  • Ways proactive engagement prevents illness before treatment is needed


Source: Smith Nephew

This meta-analysis tracks results across eight studies covering more than 34,711 patients, 19,136 of whom were monitored using the LEAF◊ Patient Monitoring System.
See the huge impact the system made on protocol adherence and incidence of pressure injuries.

  • 1 randomized controlled trial
  • 7 conference abstracts
  • Study results included both clinical and health economic data

The LEAF System combines wearable patient sensors with a user interface, offering:

  • Personalized care for each patient
  • Digital turn reminders (in room and at the nurses’ station)
  • Confirmation that patient turns have sufficiently offloaded pressure
  • Automatically generated reports that can be used for root cause analysis


Source: TRIMEDX  
At Ascension, every piece of technology and process within its facilities has a critical role in supporting the mission of providing compassionate, personalized care to all, especially those who need it most. Medical equipment inventories can often be an overlooked resource within healthcare systems until a device is unavailable for delivering care.

Learn how, with TRIMEDX and a comprehensive clinical asset management strategy, Ascension identified and acted upon proactive opportunities that leveraged its medical equipment and amplified the positive impact the organization has on patients, staff, and communities.

 

Source: Wolters Kluwer
Registered nurses with less than one year of employment make up as much as 83% of a hospital's total turnover. That's because the transition into practice for today's nursing graduates has never been more demanding. Patients have more complex care needs. Nurse-to-patient ratios are higher. Technological advances requiring ongoing training continue at a dizzying pace.

Faced with these challenges, healthcare organizations must take a proactive approach leveraging historical data to develop predictive analytics to manage nurse onboarding and retention. This whitepaper shares how nurse leaders can apply a quality improvement methodology to streamline the onboarding process while addressing work-life balance concerns to successfully retain new nurses beyond their first few years of practice.

Key takeaways:

  • 7 questions to consider when assessing your onboarding strategy
  • 4 strategies to streamline new nurse onboarding
  • The benefits of a centralized onboarding model

Source: Cardinal Health
Operating rooms are complex spaces. Staff are working in close proximity and are under pressure to minimize the overall time spent in surgery and the potential risk to patients. It's a delicate balance to make sure everything goes right, and physicians are now looking to an unexpected place to address longstanding challenges in the OR: the surgical gown.

With safety and efficiency in mind, two Mayo Clinic physicians have reimagined the surgical gown to reduce instrument drops and improve instrument accessibility. One of the physicians recently caught up with Becker's to share how a simple change can help minimize contamination risks, procedural delays and enhance overall convenience and efficiency.

Download this brief summary to learn about:

  • How a gown redesign can address key complexities in the delicate choreography of surgery
  • Simplifying communication among OR staff
  • The science behind "an extra hand" in resource-constrained environments

Source: Tecsys
The pharmacy supply chain is costly, complex and constantly challenged by technology gaps and manual processes. Baptist Health Chief Pharmacy Officer Nilesh Desai is, in his words, "taking the bull by the horns" and transforming his health system's pharmacy operations on an unprecedented scale.

Under Mr. Desai's leadership, the Louisville, Ky.-based system is centralizing, automating and optimizing pharmacy operational, clinical and regulatory processes across nine hospitals and 450+ ambulatory care sites. This whitepaper details Baptist Health's success story so far, offering insights into tackling top challenges pharmacies are facing today — rising costs, drug and labor shortages, pricing/reimbursement complexities, and increasingly stringent regulations.

Download the whitepaper to learn how to:

  • Gain real-time visibility into and control over drug products to optimize inventory, reduce costs, and minimize waste and expiry
  • Free pharmacists from manual inventory management tasks and allow more time for patient care
  • Centralize oversight of regulatory requirements to maintain safety and compliance

Source: Cardinal Health
In the face of sustained financial pressures on healthcare organizations, leaders should consider innovative approaches to cost savings. One surprising area that can yield positive results? Your outpatient pharmacy strategy.
 
Specialty drugs account for more than half of drug spending. As employee benefit costs continue to cut into hospital margins, transitioning your outpatient pharmacy strategy to filling employees' specialty prescriptions in-house can generate significant savings — with the added benefit of improving patient satisfaction and care quality through expanded resources.
 
This whitepaper examines how a critical access hospital drove $300,000 in additional value from its employee benefit plan in one year and extended community care.
 

You'll learn:

  • How to drive additional value in employee benefit plans
  • New ways to capture specialty prescription volume in your outpatient pharmacy
  • Real-world examples of challenges and successes

Source: Health Recovery Solutions
Hospital-at-home care programs have grown exponentially in recent years, enabled by technological advances and regulatory changes. While widespread evidence points to their success in alleviating capacity issues, lowering costs and improving the patient experience, not every system has been able to realize these benefits.

This white paper shares five key lessons from Michigan Medicine in Ann Arbor and Allina Health in Minneapolis, two systems that have built thriving hospital-at-home programs.

Key learning points:

  • Important actions health systems have taken to plan for and stand up a hospital at home program
  • Identify and overcome barriers related to launching a program
  • Best practices and to grow and maintain a strong program

Source: Insightec
Innovation is essential to more effectively treat medical conditions, meet patient demand and ensure success for hospitals. However, getting buy-in for new treatments from physicians and raising awareness in the community can be a challenge.

The Hackensack Meridian Neuroscience Institute at Hackensack University Medical Center became the first hospital in New Jersey to offer focused ultrasound treatment for tremor-dominant Parkinson's disease and essential tremor in June 2021. The team knew that to build a successful program, they would need to develop a marketing campaign that targeted patients as well as physicians.

Download the white paper to learn how they built brand awareness, surpassed their goal for cases in the first year and maximized the campaign's reach to potential patients.

Source: Relatient
Medical technology has advanced exponentially in recent decades, dramatically improving healthcare delivery and outcomes. But patient access is equally important and vital to healthcare organizations’ operational performance and the patient experience.

However, organizations commonly struggle to find the right balance in these two areas. Organizations must maintain high operational maturity and a strong patient experience to strengthen patient loyalty and improve efficiency, build a positive reputation, and gain an edge over their competitors.

Download this e-book and see where your organization falls on the patient access maturity matrix.

Learning points:

  • Common barriers to patient access and top areas of focus
  • Ways for organizations to balance the patient experience and operations
  • Steps to develop and execute a plan to improve patient access

Source: NICE  
Patients are consumers, too. Are you providing the experiences they demand?


Only 4% of U.S. residents feel consumer experiences have improved over the past year, according to a study by Customer Contact Week Digital. A staggering 57% feel they've gotten worse. 

As competition in healthcare intensifies, hospitals and health systems can gain a competitive advantage by crafting an exceptional consumer experience. The trends detailed in this e-book reveal what consumers crave from digital experiences. 

Learnings include:  
  • How to align the digital experience strategy with consumer needs. 
  • How to harness cutting-edge tools and other advanced consumer experience solutions.
  • A breakdown of how AI is revolutionizing the consumer experience across industries.

 

Source: MDVIP
The patient experience revolution is here. Across industry surveys, rankings and ratings, the message is loud and clear: Too many patients feel their healthcare needs aren't being met, and providers are lagging in offering streamlined and personalized experiences.

Patients are frustrated by poor communication, hard-to-solve billing disputes and — when they are able to get an appointment — feeling rushed. As a result, more providers are innovating and exploring possibilities in elevated care models, including personalized primary care via concierge medicine or membership-based healthcare.

In these five must-reads, you'll learn about:

  • New wellness models being embraced by health systems
  • Innovation in primary care
  • Why patient experience scores are on the decline

Source: Zoom
Patients' heightened expectations for convenience and fast responses have spurred healthcare organizations to level up their contact centers, and move away from antiquated "call centers" that have historically led to rerouted calls, inefficiencies and frustration. 

This interview with Ron Strachan, Healthcare CIO Advisor at Zoom shares what healthcare organizations — whether a provider, payer or life science company — need to build a modern, robust contact center. 

Learning points:  

  • Why contact centers have gained renewed attention as a top priority
  • How a cloud based, video enabled, contact center solution can expand patient engagement and satisfaction
  • Ways the modern contact center can increase flexibility for physicians and potentially reduce burnout

Source: Capsule Technologies
Hospitals are fighting an ongoing battle against unrecognized patient deterioration, alarm fatigue, opioid-induced respiratory depression, sepsis, unplanned extubation and other preventable conditions. In this whitepaper, we will review the scope of these patient safety matters, inadequacies of current practices, the emergence of clinical surveillance and a strategy to implement continuous clinical surveillance that helps enhance patient safety and outcomes.

Key points that readers will learn include:

  • The clinical and financial impact of alarm fatigue and these adverse patient conditions
  • How continuous clinical surveillance is different from patient monitoring and alarm management and focuses on mitigating non-clinically actionable alerts and notifications
  • Published results that hospitals have achieved with continuous clinical surveillance

Dental
Source: Straumann Group
For many DSOs and dental private practices, several patient and operational challenges prevent optimal performance. Meeting patients' growing expectations is a struggle, and functions related to scheduling, revenue cycle management and IT costs are posing significant barriers to smooth operations.

Becker's Dental + DSO Review recently spoke with Sadiye Akturk, global solutions ambassador at Straumann Group DSO Global, to explore how cloud-based dental practice management technology can address the pressing challenges facing these organizations.

Learn how a cloud practice management system can:

  • Make it easier to monitor performance across multiple locations and view real-time analytics.
  • Increase production at your dental organization.
  • Help reduce day sales outstanding.


Source: RingCentral
DSOs are growing rapidly with no sign of slowing anytime soon. As these organizations' networks of clinics, dentists and patients expand, however, key challenges arise — particularly in operations and communications.

In this must-read e-book, you'll find a collection of seven articles that paint a picture of today's current DSO and dental landscape, common challenges associated with growth, and how dental leaders are using technology for streamlined patient engagement and stronger finances.

Download to learn more about:

  • The role of emerging artificial intelligence technology in dentistry
  • Executives' tips for improving the patient experience
  • What 60% of the largest DSOs are using to strengthen operations + their bottom line

Source: SignaPay  
Processing fees related to dental payments have historically exceeded the average costs for most businesses, particularly when integrated into a patient management system. These costs, which include interchange and software fees, result in significant annual profit losses for dental practices.

However, emerging technology can reduce processing fees for practices while seamlessly integrating with most practice management system platforms. This white paper details how dental leaders can use dual payment processing as a substantial cost-saving solution for their practices.

Key learnings: 

 
  • Why concealed fees in dental practice payments surpass standard charges
  • The nuances between dual pricing and cash discount or surcharge processing
  • How software integration can enable seamless payment processing through your PMS while reducing interchange and other fees

 

Source: Membersy
The dental industry is rapidly evolving as staffing challenges, the integration of new technologies and other key trends shape how dental organizations operate and deliver care. To remain competitive in 2024, dental organizations must remain agile and adapt to these transformative shifts.

This ebook offers a comprehensive guide on navigating the evolving dental landscape, including valuable insights from industry experts on enhancing patient experience, leveraging marketing for growth and adopting cutting-edge technologies. Readers will discover: 

  • How emerging technologies are transforming the patient experience
  • Strategic marketing techniques to align operations and marketing for effective growth
  • Effective management techniques to navigate change and foster a culture of continuous improvement

Source: SourceClub
To be successful, every DSO must strive for a strong and dynamic procurement strategy. Large rapidly growing specialty DSOs are no exception.

One multispecialty DSO with more than 180 locations was able to save about $3 million annually by executing a strategic procurement initiative that drove savings towards their bottom line and increased ordering efficiencies among their practices in the process. This was all done while maintaining physicians' and clinicians' autonomy regarding clinically sensitive items they have access to.

Download the case study below to learn how SourceClub helped this multispecialty DSO save millions and achieve success

Source: DentalRobot
Today's most significant business operation problem in dental offices is repetitive, consistent, and boring manual processes and tasks. DentalRobot solves this problem with its proprietary automation platform specially designed for dental practices, and its unique approach of Pre-Built Robots and Automated Workflows.

Regardless of how you built the processes in your DSO, MSO, or Group, DentalRobot provides a custom-fit automation solution that matches your current context and vision for operations and growth. We understand each specialty and its journey. We impact your organization's outcomes by rapidly automating every process from insurance verification or EOB posting to Accelerated Patient Scheduling or Customized Treatment Plan Follow-Ups.

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