Whitepapers & E-Books

During the summer of 2020, a handful of major drugmakers caused upheaval in the pharmaceutical industry when they announced changes to their participation in the 340B Drug Pricing Program, eliciting condemnation from providers and their allies.

Key learning points:

• Recent changes to drugmakers’ participation in 340B Drug Pricing Program
• The role of contract pharmacies in 340B
• The consequences of cutting out contract pharmacies

The current dynamics in healthcare have organizations focused on strategies to optimize their workforce. Forward-thinking health systems — such as Grand Rapids, Mich.-based Spectrum Health and Durham, N.C.-based Duke University Health System — understand that workforce management strategies should apply not only to nursing, but to every department and group, for a standardized approach.

This case study looks at how some organizations are containing costs, impacting staff engagement and positively impacting patient care, by taking an enterprise-wide approach to workforce management.

• An enterprise-wide approach to Workforce Management
• Increases visibility to key data
• Impacts the ability to optimize resources
• Improves efficiencies

Initial surges of COVID-19 in spring 2020 put many of the nation's health systems on their heels — supply chains were disrupted, staff were spread thin and budgets were upended by halted elective procedures and facility transformations to make room for novel coronavirus patients.

Elective services and nonurgent surgical procedures have since resumed at most hospitals and surgery centers. This is good news for patients and hospitals, but it's not indicative of a return to normal. Surgical care has been transformed by new safety concerns as hospitals work to offer extra layers of protection amid the pandemic.

How health systems were navigating the surgical backlog and the industry's new normal was the topic of a Becker's advisory call conducted in conjunction with Intuitive in August. The following e-book is based on a conversation of seven hospital and health system leaders.

Organizations represented on the call were:

• HSHS Sacred Heart Hospital in Eau Claire, Wis.
• Franklin, Tenn.-based Community Health System
• Hartford (Conn.) HealthCare
• Houston Methodist
• Hackensack (N.J.) University Medical Center
• M Health Fairview in Minneapolis
• Milwaukee-based Advocate Aurora Health

To better understand healthcare leaders' approaches to change management amid COVID-19 and the potential lasting changes the pandemic could have on the healthcare operations, Becker's Hospital Review convened a group of hospital and health system executives for an advisory call in September.

Organizations represented on the call included Akron, Ohio-based Summa Health System, The HSC Health Care System in Washington, D.C., and University of Illinois Hospital and Health Sciences System, among others.

Read the E-book to learn about:

• 3 pivots made by health systems during the early months of the pandemic
• 3 2020 healthcare transformations likely to last into the future
• 3 unanswered questions related to the use of technology solutions in a post-pandemic future

Gastroenterologist and ASC owner Jeff Williams shares six ways professionalized anesthesia management helped his fast-paced surgery center improve efficiency, volume, and revenue – and eliminate costly and frustrating staffing headaches.

Learn how professionalized anesthesia management adds value to both the internal anesthesia team and to the surgery center as a whole through:

• Recruiting expertise
• Clinical strength & alignment
• Physician control
• Financial metrics
• And much more

The impact of the COVID-19 pandemic was swift, disrupting businesses, professionals and consumers worldwide. No single industry has proven immune, with the virus moving stealthily through communities and leaving unpredictable, never-before-seen scenarios in its wake. Organizations are facing new operating processes, safety protocols, public health guidelines, and federal and state regulations. Business as usual is now a thing of the past.

The healthcare industry has been thrust into the spotlight as it moves through uncharted territory to address an onslaught of patients, constantly evolving requirements and numerous unknowns to deliver safe working, testing and patient care environments.

In this E-book, we'll explore the critical role information plays in pandemic response along with best practices healthcare organizations can embrace to improve readiness across four key areas:

• Operational resilience to accelerate emergency care and testing
• Agile pandemic supply chains
• Compliant and connected telehealth and remote workers
• Transformative workspaces for current and post-pandemic operations

Few health organizations or consumers feel they’ve achieved their goals of improved outcomes, lower cost and higher satisfaction. And clinicians are overwhelmed with administrative volume and complexity. A new role is needed to synchronize the needs of providers, health plans and patients — Chief Outcomes Officer.

Key learnings from this two-part whitepaper include how this emerging role can:

• Improve outcomes by freeing clinicians from rampant variability and documentation demands
• Bring the specifics of value-based programs to life
• Ensure each patient receives the best and most complete set of services
• Play a vital role in connecting providers, health plans and patients

Download now to explore how to fully integrate this role, increase the time spent with patients, deliver on the promise of value-based care and eliminate unnecessary administrative burden.

Properly managing and tracking patients after death, often referred to as decedent management, is a highly complex and challenging process. Key tasks include properly tracking and transporting deceased patients; communicating with internal and external stakeholders; supporting deceased patients' loved ones; and ensuring no errors occur.

In this whitepaper, decedent management experts from Vanderbilt University Medical Center, Nashville VA Medical Center, and more, share how hospitals can quickly and easily optimize their decedent management processes and reduce their risks.

Key takeaways include how to:

• Eliminate errors in processing patients after death
• Improve relations with deceased patients’ families
• Increase organ and tissue donations and autopsies
• Easily create more efficient, optimized workflows
• Enhance compliance with city, state, federal, and Joint Commission requirements

American healthcare is undergoing a transformation. Changing demographics, technological development and new policy measures have all affected the way we deliver and pay for care. Perhaps nowhere are those changes more evident than in the practice of surgery.
Operating rooms have long been a major source of revenue for healthcare providers. Yet, as the economics of healthcare shift, health systems have experienced shrinking margins.

This whitepaper explores key benefits of partnering with vendors by identifying four key trends affecting hospital performance and by analyzing how third-party service providers can help hospitals adapt to those trends. The findings reflect the experience at two health systems, Erlanger Health System and Baystate Health, where healthcare teams benefited from implementing contract service solutions, the results of which are profiled as case studies in this whitepaper.

Although proper dose adjustments for kidney function is well-recognized as an important issue, drug dosing is often not as straightforward as it seems. It must be tailored to each patient’s condition, age, renal and hepatic function, comorbidities and concurrent medications. Good references for dose adjustments tailored to kidney function are lacking, so care teams must make decisions without reliable guidance. A one-size-fits-all standard medication dose that fits all patients doesn’t exist.

Key takeaways:

• The danger of incorrect medication and dosing decisions
• Why half of patients in ICUs need medication dose adjustments
• How care teams can safely adjust drug doses
• What the Lexicomp editorial team is doing close the gap in dosing recommendations

In this time of uncertainty, thriving health systems are moving quickly and acting intentionally. They are adapting and innovating because they must. Think about what you were able to overcome and achieve in the last six months that you could not have imagined doing even a year ago. This is a watershed moment that will reward those who prepare with a point of view, respond methodically to challenges and crises and proactively organize to improve their organizational agility. Intentional action today enables you to quickly and successfully navigate an environment where decisions must be provisional and disruption comes from every direction.

This whitepaper offers leaders an approach for developing “intentional agility”— the capability to move through a rapid cycle of strategy, change management and execution — in order to adapt and thrive amidst uncertainty.

Key learnings include:

• How to advance the critical elements of intentional agility
• What has worked well for progressive health systems
• Diagnostic questions to assess your organization’s agility

Learn how we worked with this fully-integrated healthcare system to deliver a whole-person approach to care for its employees and spouses with chronic conditions.

Results include:

• A coordinated experience across conditions for people living with both diabetes and hypertension Multiyear impact on clinical diabetes measures, including reduced HbA1c levels and a fewer hypoglycemic readings
• Measurable impact on systolic and diastolic blood pressure rates among those with uncontrolled hypertension
• Reduced spending incurred through medical care, emergency room visits and pharmacy costs associated with managing chronic conditions, resulting in a positive ROI

In the midst of the COVID-19 pandemic, emerging data suggests that glycemic control for patients with and without a previous diagnosis of diabetes is a critical component for managing the care of critically ill patients.

In this executive summary, you'll learn:

• The striking mortality results of recent COVID-19 research about patient outcomes related to hyperglycemia
• How hyperglycemia in COVID-19 patients impacted length of stay
• Best practice for inpatient glycemic management and what you can do now to improve glycemic management for your patients

The Five Pillars of Safety in Healthcare details strategic best practices to mitigate Healthcare Associated Infections (HAIs) and infection transmission. The white paper also highlights the ways standard operating protocols should be enhanced and expanded during a pandemic.

Inside you'll find:

• The paper discusses the five pillars needed to approach healthcare safety, holistically creating a safer environment to heal, visit and work.
• The paper details the impact of Patient perceptions of cleanliness, food service and other experiential elements that shape the Patient’s overall impression and drive hospital recommendations.

Health systems have never been more open to investing in patient-centric delivery solutions. As a result, front-line initiatives that previously took months to implement now come online in a matter of hours. In this report, leaders in acute psychiatry, hospital medicine and neurology offer their perspectives on recent changes that define a new standard of care. Here are just a few of the topics covered in the whitepaper:

• Hospital Medicine: In-patient care beyond four walls
• Acute Psychiatry: A roadmap to improved equity and access
• Neurology: Rising to the challenges of a high-demand specialty

On the surface, a hospital's outpatient therapy and acute care rehab settings have drastically different approaches, goals and requirements. However, when we look a bit deeper, we find that they share many similar pain points that can be addressed and improved upon together to generate significant improvements.

By taking a holistic approach, hospital therapy departments can identify opportunities to adopt operational best practices that positively impact multiple therapy settings simultaneously. Implementing these impactful solutions will maximize gains in productivity, outcomes and communication across the board for your hospital's therapy department.

Download the whitepaper to learn how to:

• Create consistency to improve therapist productivity
• Promote continuity of care throughout the patient journey
• Ensure access to relevant data and reporting across all therapy settings
• Facilitate communication between therapists and therapy departments
• Define and enhance consistent patient outcomes

As a result of COVID-19, the future of healthcare has arrived earlier than anyone expected. Healthcare consumers are suddenly experiencing new technologies like telehealth and online appointment-setting on a regular basis.

One domain of the industry, though, still lags behind: patient feedback. It’s long past time for health systems to bring their feedback operations into parity with the rest of their consumer experience.

In this whitepaper, NRC Health shows leaders how. They’ll learn:

• How to update survey methodologies to maximize response rates
• How to use open-ended questions to explore consumer sentiment in depth
• How to use this data once they’ve acquired it

A survey of nearly 300 healthcare executives revealed what every healthcare manager needs to know -- the best way to manage workforce issues to balance clinical and financial outcomes.

This whitepaper takes a closer look at the five key strategies that are elevating care quality and driving down labor costs through better workforce optimization.

In communities across the United States, COVID-19 has helped shine a light on healthcare organizations' access vulnerabilities.

Are you feeling the weight of potential compromises to the safety and security of your patients and staff? In this ebook, you’ll learn key benefits of creating a strong visitor management policy and backing it with a platform that can flex to meet your organization’s needs.

Download this ebook to learn:

• Why healthcare facilities are now taking a closer look at visitor policies
• How to evaluate the features and benefits of visitor management systems for your healthcare facility
• How you can make simple improvements for better on-site visitor management

Before COVID-19, the opioid epidemic was the nation's most consequential public health threat. The pandemic has magnified the impact of the opioid crisis on communities as unemployment, homelessness and behavioral health disorder rates soar.

Learn how eight organizations across the country have used technology and collaboration to achieve the following:

• 61 percent reduction in opioid prescriptions
• 32 percent reduction in opioid deaths
• 50 percent decrease in emergency department visits for patients with high utilization patterns
• $34 million in cost savings

This downloadable whitepaper will cover:

• Four proven strategies for addressing the opioid epidemic on an organizational and community level
• Statewide efforts to reduce opioid prescribing and use, including implementation of seven best practices for prescription opioids
• How collaboration helped achieve measurable results outside opioids — including decreased ED visits and significant cost savings

A study of claims data revealed CMS was paying billions of dollars to hospitals for providing care to Medicare recipients who had been hospitalized for the same condition within the previous 30 days.

Charged with reducing costs, improving quality and increasing hospitals’ accountability for the care they provide, CMS launched the Readmissions Reduction Program — or RRP — targeting specific diagnoses that comprised a significant percentage of unplanned readmissions. Rooted in the concept of negative incentive, more than 2,200 hospitals were hit with the first round of cuts in 2013.

Today, the jury is still out as to whether the program has improved the quality of care. But one fact is clear — more hospitals are negatively impacted financially by the RRP.

Since the inception of the RRP, TeamHealth has provided insight and strategies to clients, focusing on reducing unplanned readmissions and mitigating the negative impacts on reimbursement, quality of care and patient perception.

In this report, you'll learn how TeamHealth identified a set of “non-negotiables” when devising a plan to address this costly issue: communication, collaboration, comprehensive view of the patient experience and closing the loop to mitigate unplanned readmissions.

As COVID-19 approached the U.S. in early 2020, hospitals rushed to move as many employees as possible to remote working status and take safety precautions for essential staff. It was unprecedented change in an excruciatingly short period. It was what one healthcare CIO called "rapid response at scale."

For many, taking on that innovation wouldn't be possible without the flexibility and security of the cloud. This CIO-focused white paper examines the cloud's role in crisis management, how health system leaders can ensure business continuity amid upheaval and how leaders can rapidly deploy critical solutions at scale.

With the emergence of the COVID-19 pandemic, business continuity became a matter of survival for many hospitals across the country. Soaring demand and supply shortages thrust supply chain organizations to the center of boardroom-level focus. Underpinning these conversations are the suppliers, including third-party services, which play an incredible role in the evolving response.

Download the short article to learn the four keys to success to optimizing hospital-supplier relationships post-pandemic.

Has COVID-19 changed the way patients want health systems to communicate with them?
SR Health by Solutionreach commissioned a survey to find out.

Download this white paper to learn how COVID-19 has impacted patients’ desire for automation and tools like text and telehealth. And discover why support for digital communication is an opportunity to improve patient satisfaction.

When the COVID-19 pandemic swept across the globe, immediate integration of emerging science into treatment protocols became — and remains — critical.

Evidence and guidance for diagnosing and treating patients is changing rapidly – sometimes daily and hourly.

This whitepaper provides:

A snapshot of how medical information evolved during the initial surge of COVID-19 in the U.S.
Insights into how forward-thinking organizations are supporting clinicians’ needs for “in the moment” access to relevant information.

Learn how your institution can help increase clinician confidence, minimize the potential for variability and promote optimal outcomes.

Did you know that Houston-based Memorial Hermann Health System named David L. Callendar, MD, as their new president and CEO and that Kaiser Permanente appointed Prat Vemana as their chief digital officer, a newly created role in August 2019? There were also a handful of unique positions filled this quarter!

The second quarter of 2019 continued to have exciting healthcare executive moves, including more than 50 CEOs and presidents who stepped into new roles, retired, or resigned during the quarter. Altogether, at least 122 hospital and health system C-suite executives were on the move during this time of the year.

Keep track of all the 2019 second quarter C-suite executive moves with this report.

In today’s competitive market, it is more critical than ever to attract and retain top talent.

Read the article to learn key strategies on reducing the staffing burden, including:

• Talent acquisition
• Retaining and engaging rehab talent

The COVID-19 pandemic was a tipping point for telehealth adoption. Amid initial surges of novel coronavirus, providers all over the nation rapidly integrated virtual care technology to reach patients from a distance.

This white paper comprises an overview of emerging virtual care solutions and telehealth use cases. Key learning points include:

• Insights into telehealth usage for hospital-based care and post hospital-based care
• The benefits of cloud-based communications for telehealth services
• An overview of telehealth market drivers

As health systems continue fighting the COVID-19 pandemic, labs have increasingly turned to IT tools to help meet challenges. Adopting an add-on laboratory support solution from an enterprise-wide EHR vendor may seem like the simplest choice, but best-of-breed solution providers that are solely focused on labs are actually best suited to deliver on both immediate and evolving lab needs.

This whitepaper’s learning objectives:

• Understand how best-of-breed technology is helping labs respond quickly and efficiently when faced with challenges
• Examine the benefits and value gained from a best-of-breed laboratory technology solution as opposed to the hidden costs and challenges associated with an enterprise-wide vendor solution
• Review five key areas of laboratory workflow for which IT support has been critical in the management of COVID-19

With the OLAH Enterprise Archiving Solution™ (EAS), organizations consolidate access to legacy data with less time, costs and resources than traditional methods. Find a 2 minute video introduction to OLAH EAS at olahht.com.

This white paper debunks three common myths with these truths and insights.

• Legacy system failure is a major threat for data breaches, exposure and expense.
• Archiving legacy systems can be done with greater cost efficiencies, little disruption and shorter transitions.Aging legacy systems are a significant compliance and security risk.

Despite concerted efforts to improve patient safety over the past 20 years, patients continue to experience high-severity injury outcomes. Analyzing a decade of claims data, this new report from Coverys raises vital questions and renewed areas of focus.

Read the whitepaper to learn:

• Existing safety vulnerabilities across different specialties
• Where proactive steps can be taken to prevent adverse outcomes
• How to examine similar occurrences in your own organization and use data to drive change

This four-step guide explains best practices to create a telehealth business model to reach rural patients, so they can access healthcare in a way that's convenient and cost effective, and providers can keep and even add more patients.

Key learnings include:

• Tips for selecting telehealth technology
  Details for the effective promotion of telehealth services
  Tips for evaluating the success of telehealth services

Healthcare is rapidly evolving with technology that puts patients, and the caregivers that serve them, first.

Read this report for insights on how telehealth is becoming:

• More effective by connecting providers to patients via remote access, helping ensure more convenient care with better outcomes
• More efficient with mobile solutions for home healthcare workers, which helps with HIPAA compliance and streamlines data collection
• Technology-driven with cellular-enabled tablets, mobile hotspots and electronic visit verification to help staff provide better care

2020 has solidified healthcare's digital future and accelerated the adoption of new technologies. Still, providers aren't operating with cash surpluses — leaders have to invest in new technologies and processes wisely and take a pragmatic approach to innovation.

These 11 articles contain real-world insights from healthcare leaders on the future of healthcare and the most effective ways to get the best results from technology investments.

Topics include:

• EHR burnout prevention
• 20 bold predictions for health IT in the next five years
• CommonSpirit and SSM Health execs on the next frontier in healthcare innovation

Consumer telehealth adoption increased nearly threefold in 2020, driven largely by restrictions on in-person care during the COVID-19 pandemic. But what began out of necessity has solidified into a preference, and members are expressing newfound interest in a wide variety of virtual care options — from simple prescription refills to follow-up care after surgery.

Read the findings from Amwell’s 2020 Physician and Consumer Telehealth Survey for a deeper look into the changes brought about by the pandemic, including insights on interest in leveraging technology for primary care and a range of other routine care.

Download the eBook to learn more about these findings, including:

• The proportion of members interested in different types of virtual care
• Member preference for seeing their existing providers virtually
• Varied openness to virtual primary care, broken down by age and payer type
• Expected telehealth usage among members moving forward

The COVID-19 pandemic has accelerated the healthcare industry’s implementation of telehealth, quickly breaking down barriers to adoption and ushering in widespread usage by both consumers and providers. There was a distinct shift in how telehealth was being used by both parties, signaling an industry-wide transition toward a hybrid care model. Providers, payers and innovators will need to think differently about how they integrate these a hybrid care models.

Amwell’s 2020 Physician & Consumer Telehealth Survey provides a deeper look into the quickly evolving role telehealth will play in healthcare, including insights on how consumer and physician experiences, behaviors and expectations have shifted.

The ebook includes insights on:

• How COVID-19 has accelerated hybrid care models that combine in-person and virtual care
• The importance of usability in adoption of telehealth technology
• How consumer telehealth access and the know-how to leverage it remain highly uneven
• How, when and how much consumers and providers plan to use telehealth in the future
• Strategic questions organizations should consider to influence telehealth’s future trajectory

If COVID-19 has a silver lining, it might be this: telehealth use has skyrocketed. Widespread adoption of remote care is a win for both providers and patients, but in many cases a remote visit takes as much time and effort as an in-person visit, which means we still haven't addressed healthcare's most pressing challenges: patient access, provider burnout, and ever-decreasing margins for health systems.

Heading into 2021, will you implement a robust digital care strategy that puts you in a leadership position?

In this white paper, you will learn:

• The three fundamental steps of every patient encounter, and how digital tools can streamline them
• How to scale your most important (and expensive) resource: physicians
• The importance of engaging patients online, or risk losing them to DTC apps or retail health

Driven by the onset of the COVID-19 pandemic, telehealth and virtual care utilization is booming nationwide—and is expected to continue. Explore telehealth trends in a new ebook, Activate Your Telehealth Strategy: Achieve Effortless Interoperability With Change Healthcare APIs.

Learn how the deployment of APIs can help providers integrate common healthcare workflows into their applications to support each stage of the virtual care visit. Find out how APIs can be used to save time and expenses as developers work to improve existing solutions and create innovative new ones.

Key learning points:

• View recent telehealth claims information
• Learn a model for applying APIs throughout the virtual care journey
• Discover how you can explore APIs that suit your needs

How CMS Mandated ADT Event Notifications Lead to Improved Patient Care

Recent studies indicate a ten-fold increased risk of hospital readmissions for patients who fail to see a physician within 30 days of discharge. Yet, one-third of primary care physicians are never notified that their patient was hospitalized.

Read this paper to learn how once in force, electronic ADT should result in:

• Up to an 18% reduction in preventable hospital readmissions
• A concerted effort to prevent relapses after discharge
• Quicker and more effective care coordination between medical teams and healthcare providers.

Realizing the inefficiencies of their dated paper-based informed consent process, a large university medical center in the South removed paper from the process. The old error-prone process was negatively impacting patient experience, cost, productivity, OR utilization and risk management.

By switching to an electronic informed consent solution, the medical center’s clinicians aren’t interrupted in their workflows, patients are more satisfied, compliance becomes almost guaranteed, and procedures aren’t delayed due to lost paperwork.

This report sheds light on:

• How a paper-based informed consent process can negatively affect patients and staff, and put your system at legal and financial risk
• The cost and productivity benefits of a mobile informed consent process
• The ways in which a mobile informed consent solution enhanced interoperability and streamlined clinician workflows at the health system
• How the university medical center utilized their database of procedures to implement one standardized form for electronic consent, with the ability to quickly and easily customize the form per procedure to include associated information, risks and benefits

The financial pressure on hospitals prior to the COVID-19 pandemic was already intense. Now, after the pause in elective surgeries and added costs for treating patients with the virus, U.S. hospitals may have lost more than $200 billion over the span of a few months, according to estimates from the American Hospital Association

In the months and weeks to come, hospital leaders focused on financial recovery will work to get the most out of their organization's surgical service lines. With the Quadruple Aim as their guide, healthcare leaders can recalibrate their organizations' surgery lines to safely and efficiently deliver patients the care they need.

This whitepaper assesses the three cornerstones of surgical excellence and details resources available to hospital leaders that can further support excellent surgical care amid the current public health crisis.

CMS released a new e-notification Condition of Participation (CoP) as part of the Interoperability & Patient Access Rule and published it to the Federal Register on May 1 2020. Hospitals have one year to comply. This white paper explains the requirements of the e-notification CoP, discusses how hospitals can meet the reasonable effort provision, reviews the compliance survey process, and provides a capability and a compliance checklist that hospitals can use to evaluate their e-notification readiness and solution.

An important resource for CIOs and IT staff as well as compliance, and HIM professionals, this whitepaper answers questions such as:

• Which type of hospitals are impacted by the CoP?
• What constitutes "reasonable effort"?
• What capabilities must a hospital possess to meet minimum compliance requirements?

Telehealth has helped reduce the spread of COVID-19, keeping many patients at home and out of crowded waiting rooms. But what about those patients that need to come through the doors of the office for care, either related to COVID-19 or for other reasons?

With more providers delivering remote care, the patient intake process also needs to be available virtually. Remote Patient Intake will continue to be a high priority initiative for health systems looking to streamline the intake process, eliminate waiting room traffic and provide patients with the confidence needed to resume healthcare appointments.

This white paper highlights three reasons why Remote Patient Intake plays an important role in today’s healthcare landscape.

Learning Points:

• Discover how Remote Patient Intake can help promote staff and patient safety by taking the registration process virtual and eliminating the traditional waiting room.
• Gain insight into how a 'contactless' registration approach impacts patient and staff experience.
• Better understand how remote patient intake supports the rise of telehealth.
• Learn how a digital patient intake process positively impacts revenue.

Imagine you're getting ready for a trip — without a map or GPS, you're not getting far. The same scenario holds true with EHR use, if you don't have visibility into your IT infrastructure, you're not going to get far when it comes to eliminating inefficiencies, achieving financial security and delivering optimal patient care.

Your hospital can't afford to drive blind.

Read this guidebook for an overview of:

• The importance of service visibility
• Best practices for automating EHR-related clinical and business services
• How to get to the bottom of operational inefficiencies

Electronic medical records are powerful tools for healthcare organizations, but they place new management demands on clinicians.
How can health IT lighten the load?

In this report you'll learn about:

• EMR pain points for IT pros and healthcare providers
• EMR lifecycle management
• The power of EMR service mapping

As healthcare moves through the COVID-19 crisis, leaders are transforming how their organizations approach operations, care delivery and revenue cycle management. The pandemic is driving technology leaders to solve enduring technology challenges like interoperability, expand telehealth offerings and optimize revenue integrity with cutting edge tools and strategies.

These 10 articles examine the innovations hospitals and health systems can use to optimize operations and protect their bottom line. Topics include the most promising healthcare tech of 2020, concerning trends in health IT and how hospitals can recover millions through a revenue integrity plan.

We've learned a lot from the COVID-19 public health emergency. Healthcare technologies that were once on the back burner are now mission critical. From telehealth and virtual triage to clinical decision support and interoperability — all can make a life-or-death difference to patient outcomes. The lessons of 2020 will help industry leaders reshape healthcare for the better.

These eight articles explore the rollout of current solutions to meet the challenge of the pandemic and discuss how these efforts may improve future healthcare delivery.

Key learnings include:

• Supporting the safety of individual staff and patients
• Lessons from emergency healthcare delivery throughout community and national populations
• Implementing virtual and data-driven solutions that make the best remote care possible

Improving the patient experience has been a top priority for hospital and health system leaders for years. However, the rise of healthcare consumerism has challenged the status quo understanding of what truly patient-centric care is. Many leading hospitals and health systems, such as Florida-based BayCare, are meeting the call to deliver patients more convenience, transparency and personalization.

The key to creating a great consumer experience lies in data. Providers and hospital leaders need technology solutions that derive sophisticated insights from both clinical and engagement data — including information regarding health, financial circumstances and communication preferences. To create such a solution, Cerner and Salesforce entered into a collaboration to offer providers a technology solution that combines Cerner’s ability to capture immense clinical data with Salesforce’s customer relationship management technologies.

In this white paper you'll discover how integrated data helps BayCare:

• Offer providers a holistic view of patients and enables the creation of predictive models to help providers better anticipate patient needs
• Help nurses provide better care by giving them the clinical information they need along with personal information to make patients more comfortable
• Allow call center agents to better help patients understand their financial obligations and determine appropriate payment options

When seeking care, 58 percent of consumers search online for their symptoms, condition, referred providers or nearby services. Triage Bot, a digital front door for patient acquisition, combines 20 years of Isabel Healthcare’s symptom checker and triage machine learning development with MedChat’s HIPAA-compliant modern chatbot platform.
In this report, you'll learn more about the data and evidence used to create the modern digital front door every consumer wants.

Here's Triage Bot by the numbers:

• 36% patient conversion rate
• 92% of consumers would use again when next searching for care
• 52 medical schools and residency programs use to train on differential diagnosis
• 50+ integrated electronic health records, CRM platforms, and check-in apps
• 96%+ symptom checker accuracy across 6,000 conditions including COVID-19

With the CMS Interoperability and Patient Access final rule, modified Conditions of Participation require hospitals — including psychiatric and critical access hospitals — to send electronic ADT notifications to the primary care provider identified by the patient and any applicable post-acute providers.

While the Conditions of Participation aren’t optional, the benefits that come from them are. Hospitals that learn to leverage the CoP for collaboration can see additional benefits, including reduced care costs and improved patient outcomes.

This downloadable whitepaper will cover:

• What hospitals need to know about the new rules and how they impact technical and clinical interoperability
• Why interoperability can help improve cash flow, including saving roughly $1 million in unnecessary care costs, reducing variable cost avoidance by 47 percent and increasing revenue 30 percent
• What organizations are doing to overcome the emerging concerns facing hospitals — including increased alert fatigue, interruption of ambulatory workflow and unnecessary financial penalties
• How care teams can use CoP-facilitated interoperability to improve patient outcomes — including reducing opioid deaths 32 percent, increasing follow-up by 15 percent and reducing readmissions by 60 percent

The drive towards greater penetration of machine learning in healthcare is being accompanied by increased calls for machine learning and AI based systems to be regulated and held accountable in healthcare. Explainable machine learning models can be instrumental in holding machine learning systems accountable. Healthcare offers unique challenges for machine learning (ML) where the demands for explainability, model fidelity and performance in general are much higher as compared to most other domains.

While healthcare ML has demonstrated significant value, one pivotal impediment relates to the black box nature, or opacity, of many machine learning algorithms. Explainable models help move away from the black box nature.

In this research paper, KenSci:

• Explores the impact of Explainable or Interpretable Machine Learning Models in Healthcare
• Review the notion of interpretability within the context of healthcare, the various nuances associated with it, challenges related to interpretability which are unique to healthcare and the future of interpretability in healthcare.
• Demonstrates how the user can understand the arrival of predictions by the ML models

Insurance premium and deductible costs are both rising, imposing more of a responsibility on patients to pay for medical costs than ever before. As the 2021 implementation of the hospital price transparency final rule approaches, Waystar wrote a whitepaper exploring consumer experiences regarding healthcare billing and payment, giving insight on how patients approach medical bills, attempt to understand the cost of care and feel about the upcoming price transparency rule.

In this whitepaper, you will learn:

• How patients approach and interpret their medical bills
• What’s on the minds of patients regarding service estimates, out of pocket costs and shopping for healthcare
• How hospitals can create a better patient payment and consumer-centric healthcare experience

The 2020 VisitPay Report is based on survey responses from more than 3,500 patients. The report dives deep into current trends in healthcare finance and sheds light on the needs, motivations and behaviors of Americans.

You will learn:

• Why patients are facing an impossible decision
• The rising demand for billing transparency and digital solutions
• The seven patient audiences to address

In order for health systems to maximize revenue, they need to shift from a reliance on downstream income generated from third-party billing to identifying solutions that meet the needs and wants of today’s healthcare consumer. That begins with evaluating their primary care portfolio.

Highlights of the report:

• MDVIP uses proprietary tools to perform a comprehensive physician and capacity analysis that eliminates any upfront cost and risk for the system and gets them to market faster than if the system was to try to create a new offering on their own.
• Partnering with MDVIP to launch a successful membership-based practice model has worked for more than 1,100 practices for over 20 years.

Operating health systems and physician practices has always been hard, but COVID-19 has created extraordinary profitability challenges in 2020. Lower volumes, changing case and payer mixes and greater operating margin anxiety make revenue optimization more essential than ever.

We asked physician management and healthcare organization leaders to share their strategies for overcoming the considerable challenges of this altered landscape. They offer 10 strategies for using data and analytics to better manage capacity, coordinate care and optimize revenues, including:

• Tracking real-time practice COVID-19 volumes
• Managing productivity and modifying physician incentive compensation
• Capturing charges efficiently and accurately at the point of care
• Improving throughput across the continuum

The white paper features expert views from:

• Dennis Deruelle, MD – Executive Director of Hospital Medicine, American Physician Partners
• Andrea Funk, RN, MEd, CPHQ – Vice President of Integrated Acute Care Operations, US Acute Care Solutions
• Derick D. Perkins – Founder and Managing Partner, Metis Advisors LLC

As health systems resume elective procedures, they must address the most common communication gaps that influence patient retention and acquisition — chief among them is consumer perception of safety and quality of care.

Closing care gaps for patients with delayed or forgone procedures prevents a different kind of public health crisis and can mean the difference between organizations that continue serving their communities for decades to come and those that will be forced to close.

Key Takeaways

• Learn four action items to drive revenue opportunities and ensure patients receive the right level of care at the right time
• Discover how to rapidly scale an external communication plan to connect every member of your community with guidance on when, where and how to seek treatment
• Explore how your team can proactively monitor chronically ill patients, intervening in real time to evaluate clinical status and determine necessary treatment options

COVID-19 has pushed healthcare delivery beyond its breaking point, heightening the urgent need for accelerated patient care, improved clinical efficiencies and secure clinical communication with real-time critical patient updates.

Before the arrival of COVID-19, specific environmental trends were challenging the healthcare industry, such as acquisitions of smaller health systems by larger health systems, clinician shortages and burnout. These trends had already created an urgent demand for clinical communication platforms (CCP) that would work securely across growing networks of diverse care provider organizations. The arrival of COVID-19 has applied untold new pressures to already strained systems.

In this white paper, you will learn about:

• The impact and cost of COVID-19 on healthcare
• How clinical collaboration platforms improved communication during COVID-19
• Where you will see cost savings from leveraging clinical collaboration platforms
• What to look for in a clinical collaboration platform in order to achieve savings
• How clinical collaboration platforms can help your organization increase efficiency and achieve return on investment

The pandemic has wreaked havoc across the industry, but when it comes to its impact on the ASC revenue cycle, diligence and process keep surgery centers on the road to recovery.

In our latest white paper, we share our proven approach to managing aging accounts receivable and upfront collections, and we feature two case studies where centers are thriving:

• One center achieved 149 percent of its cash goal
• Another center accounted for 43 percent of upfront collections in 2019, compared to 100 percent in 2020

The initial surge of COVID-19 was a clinical and administrative challenge the likes of which hospitals had never seen before. Caring for patients, increasing capacity and protecting staff were among the many immediate concerns of hospital leaders. Amid the related economic crisis, hospital finance leaders have focused on driving cashflow and preparing their teams to walk the path to recovery.

In these difficult times, hospital finance leaders must execute sophisticated liquidity management strategies to maintain cashflow while also maximizing investment returns where possible. This white paper comprises six strategies to support hospital leaders' immediate liquidity management efforts and maintain a focus on future recovery.

Price transparency matters — to your patients and profitability — and its need is only increasing. Right now, healthcare providers may find the upcoming CMS mandate confusing, and monetary and reputational costs associated with non-compliance leave little time to waste to meet the January deadline.

Download our insight guide for:

• Details on the two parts of the mandate — (1) a list of shoppable, common services; and (2) a machine-readable, consumer-friendly list of hospital services
• Best practices for achieving compliance
• How to choose the right partner who's able to meet both requirements

*Patient access to affordable healthcare is a key concern for healthcare providers. Patients are asked to shoulder an increasing level of the cost of care. The economic effects of the coronavirus pandemic have significantly exacerbated this burden for many. For this reason, it is imperative health systems, hospitals and physician practices meet patients' financial needs. This whitepaper offers four coordinated payment strategies to help patients, improve collections and enhance the patient experience.

Key points:

• Learn the major factors creating financial headwinds for patients and how it is impacting care decisions.
• Discover how organizations are responding to challenges around patient payments and removing financial barriers to pursuing care.
• Examine how payment discussions during pre-service and post-service can strengthen the provider/patient relationship and improve the patient payment experience.

State Medicaid programs are required by Federal law to provide coverage under certain circumstances when their enrollees are traveling out-of-state. Medicaid plans have wide latitude to implement enrollment processes, authorization guidelines and payment rates for the related claims. Many providers are tempted to write off these claims due to the inherent complexity. This is a mistake.

Out-of-state claims represent a real revenue opportunity for hospitals and health systems. There are a number of resources available to providers with limited capacity to address these claims internally.

Download this whitepaper to learn:

• Why hospitals and health systems should not neglect out-of-state Medicaid claims
• Challenges in obtaining proper payment
• Potential approaches to effectively managing out-of-state Medicaid revenue recovery when few resources are available

COVID-19 has led to rising care costs and billing complexities for hospitals and health systems. Revenues plummeted with the deferment of elective procedures while hospital CFOs strove to find funding for technology and infrastructure investments.

A new focus on the healthcare revenue cycle can help hospitals maintain profitability and improve financial stability. This e-book explores five challenges the COVID-19 pandemic has placed on the revenue cycle – a proliferation of telehealth, increase in consumerism, shift to work from home, primary care closures and revenue nosedives – as well as three strategies hospital financial leaders can use to achieve financial resilience:

• Improve the patient experience with a digital front door
• Optimize capacity management to maximize resources
• Effectively leverage intelligent automation

Never has there been a more critical time for revenue cycle leaders to increase cash flow. As COVID-19 forces providers to seek sustainable recovery, learn how you can transform revenue cycle processes into an end-to-end workflow that eliminates silos and bottlenecks, reduces waste and rises to the challenge of our "new normal."

Today’s patients want to shop for medical services and compare quality of service. Federal and state governments are beginning to mandate price transparency. These forces present an opportunity for providers.

Learning Points:

• Sustain/grow market share through improved patient satisfaction, reviews, ratings, and reputation scores.
• Improve cashflow by offering pre-procedure pricing to help reduce post-procedure self-pay, which can help lower the risk of bad debt.
• Optimize revenue through improved acquisition/retention, e.g., scheduling, referrals, etc.
• Increase patient satisfaction by creating a retail-like shopping experience for tests and procedures.
  Comply with CMS price transparency rules

Innovative therapies are bringing new possibilities and hope for populations with rare neuromuscular disease. However, these important advances also come with cost and administrative challenges. The sooner health systems can align with their organizations in managing these challenges, the better for the entire health system. These learnings will then transfer to the many novel agents to come.

This whitepaper outlines actionable ways organizations can:

• Build a business case to gain buy-in for cutting-edge care
• Optimize access through standard operating procedures that align with payer criteria and national guidelines
• Ensure sustainability for a cost-effective, expandable model

Prior to COVID-19, capturing every dollar owed for services rendered was an uphill battle for hospitals and health systems. Amid COVID-19, the climb to appropriate reimbursement has gotten even steeper.

Hospitals and health system leaders need to implement a holistic revenue recovery strategy to survive the difficulties of 2020 and position their organizations for success in the future.

Download our quick guide for ways to help you:

• Identify where money is being left on the table
• Discover hidden insurance coverage
• Claim higher government reimbursements
• Optimize underpayment and denial processes

Before the pandemic, health system financial leaders were expected to navigate an increasingly complex reimbursement environment. In the past, these leaders could rely on reactive strategies and traditional metrics alone to secure financial well-being for their organizations. Now, the hospital CFO must be proactive, leverage a broad range of metrics across various operations and work closely with other executive leaders to achieve financial well-being for the organization.

During an advisory call hosted by Becker's Hospital Review in conjunction with the healthcare technology company Nuance Communications, a group of healthcare financial executives discussed their efforts to help their organizations maintain financial footing in these challenging times. The conversation was largely future focused with an emphasis on how technology can support financial performance and the importance of clinical documentation improvement efforts.

Key learnings contained in this whitepaper include:

• Establishing clinical partnerships and dashboarding the metrics that matter most
• Determining CDI and CAPD technology ROI
• How innovation at the point-of-care can support financial recovery amid COVID-19

Providing timely, high quality, patient care is no easy feat. In fact, as the healthcare industry continues the shift toward value-based care, this job becomes more complex, with growing requirements to monitor the outcomes of both individual patients and the greater patient population into which they fall.

The movement away from fee-for-service, however, doesn't have to be a burden for staff or a threat to the bottom line. When it comes to managing population health, many obstacles that health systems may face have straightforward solutions.

Download the e-book to learn about five common challenges related to population health management and how to overcome them, including:

• Prioritizing the clear definition of key terms within the context of each project
• Assigning separate teams to focus on patient or population health
• Careful, strategic planning with ideal outcomes in mind

C-suite leaders — Learn how economic uncertainty is shaping the industry, understand emerging risk and explore new ideas for navigating forward.

COVID-19 has fast-tracked health care transformation timelines and leaders are having a hard time keeping pace. This report for the C-suite, Economic Aftershock, analyzes how economic uncertainty is shaping the industry, including:

Revenue, funding or financing that is not likely to return
Unsustainable services, costs or debt loads
Shifting pricing structures and reimbursement arrangements

Spot emerging risk and begin to explore new ideas for navigating forward, including repairing, reshaping and resuming care delivery through telehealth, reconfigured delivery models, value-chain reorganization, consumerism, holistic risk and total cost of care.

The landscape of healthcare revenue appears bleak: costs and expenses are rising, while reimbursements decline. Traditionally, solutions focus on preventative measures, yet costly write-offs remain ever-present. This is especially true with respect to commercial claims, where denials are plentiful and appeals complicated and labor intensive.

How, then, can you mitigate loss without straining your resources? One answer is claims appeals through the Federal ERISA process. Through specialization in Federal ERISA Law, the experienced staff of ERISA Recovery can collect on aged claims without undue burden on your systems.

This whitepaper gives an overview of the benefits provided by ERISA Recovery, including:

• How focusing on denied, aged commercial claims can impact revenue
• Why Federal ERISA appeals are the ideal solution for such claims
• How ERISA Recovery can work without affecting your existing processes

Hospitals and health systems are among the most capital-intensive organizations in the healthcare sector and as such, capital needs have traditionally been significantly greater than available capital funds.

Key Takeaways:

• Learn why traditional investment yardsticks, like net present value (NPV), have limited utility in today’s dynamic healthcare landscape
• Discover why organizations that view capital allocation and operational execution as an integrated process drive increased value
• Learn how to integrate the five phases of the Clinical Asset Value Chain into your capital investment planning

The care delivery pendulum was already swinging toward more home-based healthcare before 2020. The COVID-19 pandemic has since pushed the entire industry to take a fresh look at the safest and most accessible way to deliver care.

Report highlights:

• 72 percent of consumers prefer to recover at home versus a medical facility following a major medical event.
• 69 percent of consumers interested in regular, at-home check-ins with physicians.
• 97 percent of payer respondents agree the trend toward moving healthcare to the home is in the best interest of insurers and members alike.

Genetic testing has the power to transform patients' lives. Unlike a decade ago, testing is no longer accompanied by hassle, burdensome costs, or unclear next steps. As a result, health systems can now confidently use genetic testing to improve care for a wide range of patients.

This whitepaper offers an overview of how genetic testing can be integrated with patient care, including:

• How genetic information can help improve outcomes
• How patients view genetic testing for health, including case studies
• How to identify genetic testing that's high-quality, cost-effective, and integrates with current health system processes and systems

COVID-19 has forced hospitals to rethink protocols to enhance the safety of patients and staff. The pandemic has caused a diversion of resources, increasing the risk of HAIs, including those caused by methicillin-resistant Staphylococcus aureus.

This whitepaper will discuss:

• How periods of disruption often lead to new and better solutions
• How COVID-19 affords this opportunity
• How decolonization can reduce secondary bacterial infection risk during flu season
• How universal decolonization can improve efficiency, reduce personal protective equipment use as well as the risk of surgical site infections and central line-associated bloodstream infections

Hospitals are fighting an ongoing battle against unrecognized patient deterioration, alarm fatigue, opioid-induced respiratory depression, sepsis, unplanned extubation and other preventable conditions. In this whitepaper, we will review the scope of these patient safety matters, inadequacies of current practices, the emergence of clinical surveillance and a strategy to implement continuous clinical surveillance that helps enhance patient safety and outcomes.

Key points that readers will learn include:

• The clinical and financial impact of alarm fatigue and these adverse patient conditions
• How continuous clinical surveillance is different from patient monitoring and alarm management and focuses on mitigating non-clinically actionable alerts and notifications
• Published results that hospitals have achieved with continuous clinical surveillance

Today's most significant business operation problem in dental offices is repetitive, consistent, and boring manual processes and tasks. DentalRobot solves this problem with its proprietary automation platform specially designed for dental practices, and its unique approach of Pre-Built Robots and Automated Workflows.

Regardless of how you built the processes in your DSO, MSO, or Group, DentalRobot provides a custom-fit automation solution that matches your current context and vision for operations and growth. We understand each specialty and its journey. We impact your organization's outcomes by rapidly automating every process from insurance verification or EOB posting to Accelerated Patient Scheduling or Customized Treatment Plan Follow-Ups.