White Papers - Now Available for Download

  The following white papers have been made available to readers of Becker's Hospital Review. Click on the category below to see the whitepaper available on that topic.



Patient Satisfaction

Process Improvement


Workforce Management





Source: Coker Group

Whether reviewing a hospital or employed physician network (EPN), the devil is in the details when examining the health of the Revenue Cycle (RC) ecosystem. Sometimes figures and reports don’t tell the entire story. What may appear as a sound measurement of days in accounts receivable (AR) (e.g., 30 days) can actually mask systemic problems in processes and procedures. If data reported are inaccurate, miscalculated, or outright corrupt, leadership may not discover the issues until revenue wanes.

In this paper, we use a real-world case study to illustrate the signs of an in-danger RC that can be overlooked. Further, we explain how Coker helped one organization turn around its Patient Accounting System resulting in a 14 to 1 return on investment (ROI).

Click here to download this whitepaper.


Source: Simplee

A survey of 260 revenue cycle leaders by Forrester Consulting found that patient financial experience is becoming a more urgent focus at leading health systems.  Health systems are finding that a better patient financial services experience not only drives better revenue cycle outcomes, it also is linked to better patient clinical outcomes.  Over half of hospitals say that patient experience is extremely important to them, and nearly two-thirds say that patient financial services are an important driver of overall patient satisfaction.

Key learning points:

  • Trends driving consumerism in healthcare financial services
  • Financial and clinical impact from improving patient financial services systems
  • Strategies to build a patient experience culture and operation that drives satisfaction

Click here to download this whitepaper.


Source: KeyBank

Determining the type of cyber insurance to purchase is no trivial matter. Cyberattacks targeted hospitals and health systems at an alarming pace in 2017 — nearly exceeding the rate of one breach per day.

This white paper helps healthcare leaders assess the cost-benefit of cyber insurance for their organization by reviewing the scope of cyberattacks in 2017, examining various cyber risks and coverage opportunities, and discussing key trends affecting insurance needs in the next three to five years.

Readers will learn:

  • Financial and intangible costs of
  • CyberattacksEvolving cyber vulnerabilities and key coverage areas
  • How appropriate insurance can support breach responses and cyber exposures

Click here to download this whitepaper.

Title: Uncover hidden patient coverage

Source: Change Healthcare

How do you uncover reimbursement sources for patients presenting as self-pay?

New, stringent anti-phishing regulations prohibit traditional eligibility searches, but you can’t afford more accounts slipping into bad debt. Fortunately, advances in technology offer providers an aggressive, anti-phishing-compliant solution to quickly identify sources of reimbursement.

Download our paper and you’ll learn how providers are safely detecting undisclosed coverage, and recouping millions of dollars in reimbursement. In fact, providers using our Coverage Insight tool convert an average 8-17% of all accounts submitted from self-pay to insurance.

Click here to download this whitepaper.

Title: Missed Revenue, Compliance, Inefficiency: Greatest Revenue Cycle Pain Points & How to Solve Them
MediMobile Logo No Background

Source: MediMobile

Revenue cycle leaders at physician organizations face two substantial challenges when it comes to ensuring hospital-based providers are paid appropriately and on time: collecting clinical documentation from a hospital and ensuring all  encounters are properly charged and billed. An automated charge-note reconciliation tool, properly implemented, supports revenue cycle leaders in finding professional charges many healthcare providers unknowingly fail to submit, recovering critical revenue for the organization.

Download the white paper to learn:

  • Operating inefficiencies in physician charge capture causing organizations to miss revenue opportunities.
  • How automated charge-note reconciliation supports revenue cycle and regulatory compliance.
  • Four key capabilities enhancing charge capture in MediMobile's platforms.

 Click here to download this whitepaper.



Title: Moving from Data to Analytics: how mature are your capabilities?

Source: Change Healthcare

ch red blue logo

As you manage the transition to value-based care, it’s easy to get overwhelmed with the volume of data you’re pulling to drive decision-making. How can you glean the insights you need and feel confident you’re on the right track? Use our ADOPT Analytics Guide to assess your organization’s analytics maturity and to increase your competencies.

Click here to download the whitepaper. 


Title: Leading the Way: Success Stories of Three Telehealth Innovators

Source: URAC

urac logo blue gold rgb

This URAC Industry Insight Report profiles three innovators leading the way in the telehealth industry. They’ve demonstrated the effectiveness of telehealth and provided glimpses of an exciting future. Each has their unique story, with unique strategies, patient populations, and capabilities, yet each have taken telehealth from blackboard theory to roll-up-your-sleeves practice.

These telehealth leaders are also the first in the country to go through the URAC accreditation process, demonstrating that their programs are delivering on the quality standards required to achieve URAC accreditation.

Click here to download the whitepaper. 


Title: How Low-Code Platforms are Driving Digital Transformation in Value-Based Healthcare

Source: Progress Health Cloud


The transition to value-based outcomes, an aging population, and new mobile and wearable technologies are driving changes in every aspect of the healthcare industry.

Advances in digital health technologies hold great promise that healthcare can be delivered in smarter, simpler, and more cost-effective ways. Mobile technologies can foster patient engagement, enhance care team communication, reduce the cost of delivery, and improve the healthcare experience for both patients and their providers.

The key is figuring out which apps to tackle first. This document outlines a few of the key use cases that are showing a positive impact. While this isn’t an exhaustive list, it provides several great places to start on the digital health innovation journey.

Click here to download the whitepaper. 

Title: How Low-Code Platforms are Driving Digital Transformation in Value-Based Healthcare

Source: Appian


Read this whitepaper to learn how healthcare organizations have responded to today’s care demands by implementing low-code development platforms.Discover how to enhance daily processes and catalyze digital transformation across healthcare enterprises by providing opportunities for:

  • More sophisticated data integration
  • Reduced ownership costs
  • Higher emphasis on patient and clinician experience
  • Enhanced business agility

Click here to download this whitepaper.

 Patient Satisfaction

Source: Perahealth

The focus of this paper is on how PeraHealth solutions compare to other early warning systems; specifically, the challenges facing early warning systems and how the Rothman Index (RI) and PeraHealth’s clinical surveillance solutions provide clinicians with insights into patient condition that are early and actionable.

Click here to download this whitepaper.



Process Improvement

Title: Overcoming Medical Imaging Challenges in a Digital World 

IBM Watson Health logotype pos CMYK

Source: IBM Watson Health

Healthcare organizations are discovering that while operating in an electronic environment accrues many advantages, it also presents new challenges. Learn how the right medical imaging management system can help healthcare organizations overcome challenges by:

  • Increasing efficiency to tackle the growing volume of images
  • Breaking down barriers caused by multiple IT systems
  • Meeting rising quality expectations from both patients and regulators

Click here to download this whitepaper.


Title: Efficient Communication Improves Patient Throughput


Source: Everbridge

Coordinating across care teams to rapidly respond to the patient’s needs is always a challenge for Emergency Departments. Our research has found, however, that delivering clear communication can make all the difference when responding to acute trauma victims and code alerts. With over 735,000 heart attacks every year, improving clinical response times can save lives and revenue.

Click here to download this whitepaper.


Title: Creating Clinical Value: 4 Steps to Drive Change And Improve Care


Source: Leidos

Over the last 10-15 years hospitals and health systems have spent millions of dollars to implement EHR systems. Yet, despite the investment in technologies promising bottom line improvements and greater efficiencies, many organizations have not seen their cost of care decrease or efficiency improve. Unfortunately, believing a new system or technology will resolve existing problems an organization is experiencing is a common misconception. While a new system may solve some problems, it cannot fix existing organizational and operational issues.

Click here to download this whitepaper.


Title: Sharing clinical images to help improve image access, costs, and patient care

ge monogram primary blue RGB

Source: GE Healthcare

The time is right to put your Enterprise Imaging strategy into place. With reliance on diagnostic imaging, expanding use of visible-light images and un-structured data the demand for access to clinical images across the enterprise has never been higher. To meet today’s challenges, CIO’s and IT Management providers need to capture and share clinical data across the organization to build a unified patient record.

Click here to download this whitepaper.


Title: How to Move the Needle on Patient Satisfaction and Other Measures That Matter

spok hor 3D 4C BK

Source: Spok

Consumers will choose a hospital with higher safety ratings 97 percent of the time, regardless of cost. Safety ratings and other specific measures for federal quality metrics, hospital credentials, and patient satisfaction scores can have a significant impact on a hospital’s ability to attract patients and receive full payment for services. Learn how your hospital’s communication infrastructure influences these metrics.

Click here to download this whitepaper.


Title: Margin of Excellence – ICU Utilization

premier healthcare case study cover logo

Source: Premier

The intensive care unit (ICU) is where some of the most critically ill patients are seen for close observation and monitoring. However, the decision to admit patients to an ICU and how they are treated is often dependent on multiple variables, such as patient clinical status, practitioner discretion, institutional policies and procedures and hospital capacity. ICU admission is often a subjective call, rather than one guided by the evidence. Unjustified variation in ICU care, leading to overuse or misuse, has potential clinical consequences and contributes to unnecessary spending, making this a prime target for optimization.

Premier’s newest white paper highlights:

  • Data-driven insights and benchmarks on variation within the ICU, including 10 diagnoses with the highest levels of unjustified variation.
  • Success stories of how hospitals and health systems are driving improvements in ICU care.
  • Best practices which can be leveraged to tailor ICU optimization based on an institution’s needs.

Click here to download this whitepaper.


Title: Does the Annual Review Process Undermine Your Employee Engagement Strategies?


Source: Stamp&Chase

In a 2016 Harvard Business Review article, experts estimate that over one-third of U.S. companies have abandoned traditional annual performance reviews. Given rapid transformation in the industry coupled with changes in the makeup and expectations of its workforce, isn’t it time for health care to follow suit?

This white paper explores why old-school performance appraisals are ineffective and outlines a contemporary philosophy and approach to employee assessment and performance management that focuses on individual and team development in quality, safety, patient experience and productivity.

Click here to download this whitepaper.


Title: Avoid becoming the catch of the day: Four steps to combat phishing attacks

imprivata logo 1

Source: Imprivata

A single staff member's error can lead to a data breach at your hospital. Healthcare providers enter their passwords dozens of times per day and could easily fall victim to a phishing attack or other targeted manipulation. Once hackers have the passwords, they can bypass perimeter security and steal valuable information that could cost your organization millions. However, with two-factor authentication you can differentiate between legitimate and illegitimate information requests without disrupting the clinical workflow.

In this white paper, you will learn:

  • How to assess the risk of phishing attacks in your organization
  • Build your defenses against attackers
  • Implement two-factor authentication for remote access
  • Educate users systemwide

Click here to download this whitepaper.


Title: The Hospital’s Clear Path to Improving Care Delivery

vizient logo

Source: Vizient


The American health care system is rapidly changing, and the move towards value-based care is accelerating. With each step along the continuum, health care executives and clinical leaders are challenged to do more with less and focus on value and outcomes instead of volume. Our experience shows that the right data and analytics are critical to engage and align physicians, and ultimately to deliver consistent outcomes, in the most efficient way possible.

This white paper will outline industry trends and best practices to help hospitals improve care delivery by:

  • Balancing quality and total cost of care
  • Reducing non-value added clinical variation
  • Optimizing service line performance

Click here to download this whitepaper.


Title: A Digital Transformation in Health

Microsoft logo

Source: Microsoft

Discover how health organizations across the globe are partnering with Microsoft to move beyond digitization into transformation and rallying with innovation.

Microsoft is best known for its key role in the computing revolution. Less well known is the role Microsoft plays today in the health industry, but a similar revolution is underway and once again the company is at the center. The sector is not immune from digital disruption that has changed so many other sectors and redefined our perspectives. Moving beyond digitization into transformation is the new challenge, and health organizations across the globe are rallying with innovation.

Click here to download this whitepaper.


NAPA logoTitle: Revisiting Regional Anesthesia: A Pathway to Optimal Patient Outcomes, Surgeon Satisfaction, Value-based Payments and reduced Opioid usage in Post-Operative Pain Management

Source: North American Partners in Anesthesia

Modern advances in regional anesthesia can provide competitive advantages to hospitals and ambulatory surgical centers. This white paper examines how a robust regional anesthesia program improves efficiency, performance measures and profitability, and delights patients, surgeons and healthcare administrators.

Regional anesthesia and its related cost savings can play a vital role in successful bundled payment initiatives. Advanced techniques facilitate ERAS protocols by reducing pain, increasing ambulation and decreasing length of stay—essentially lowering costs while raising overall patient and surgeon satisfaction. A well-executed regional anesthesia program has the potential to meet the needs of clinical and community stakeholders—one that gives healthcare facilities a valuable competitive edge and yields success in today’s evolving healthcare landscape. New state regulations in nearly all US states address reduced use of narcotics for pain control. Regional Anesthesia is an excellent means to support the goal of reduced use of Opioids for post-operative pain management.

Click here to download the whitepaper.


Medxcel FM Horizontal   RGB   300dpi (2) (1)Title: Pre-Audit Adaptation: Ensuring Daily Joint Commission Compliance

Source: Medxcel Facilities Management

With the ever-changing landscape of regulatory compliance, the key to success is to be nimble and adaptable to the changes made by accreditation organizations and prepare for changes on the horizon. In this white paper you will find:

  • Break down of the major changes TJC adopted last year and what that means for healthcare organizations as they prepare for their next survey.
  • Four crucial steps hospitals leaders should follow to allow for a more achievable (and less costly) resolution when deficiencies arise to ensure a smoother survey process.

Click here to download the whitepaper.  


careplus logoTitle: 3 Ways Anesthesia can Drive ASC Growth

Source: CarePlus Anesthesia Management

Surgery center leaders are facing incredible challenges and equally dynamic opportunities in today's market. This white paper will examine three ways anesthesia can help combat challenges and capture opportunity in today's ASC environment. 

1. Adding new cases and specialties

2. Establishing operational flexibility 

3. Optimizing center efficiency

Click here to download the whitepaper.  


NozinTitle: Universal ICU Nasal Decolonization with Antiseptic Allows Reduction of MRSA Contact Precautions

Source: Nozin

With the evident burden of contact isolation precautions (CP) on quality of care and costs, the use of antiseptic nasal decolonization to help reduce CP can be significant. Research shows universal nasal and skin decolonization allows for responsible reduction of CP for MRSA colonization. Universal decolonization has also been shown to be more effective than targeted screen and isolate in lowering HAIs. In addition, the availability of an effective alcohol-based nasal antiseptic can avoid use of mupirocin antibiotic.

This Whitepaper covers:

  • The history of contact isolation precautions for patients with MRSA
  • Assessing the benefits and negative impact of CP
  • Comparing universal decolonization to screen and isolate
  • Using antiseptic, not antibiotic, nasal decolonization to help reduce CP

Click here to download the whitepaper.


Title: Telemedicine helps providers navigate increasingly complex stroke decisions — here's how

Source: Specialists on CallSpecialists on Call Logo

In the United States, someone has a stroke every 40 seconds, and every four minutes, someone dies of stroke.

By accelerating and streamlining the diagnostic process for stroke patients, telemedicine providers like Specialists on Call help to provide patients with better outcomes by increasing access to the most appropriate brain-saving procedures and giving partner hospitals a competitive edge by strengthening their outcomes and clinical reputation for stroke care.

In this white paper, readers will learn:

  • Why quick decision-making is central to effective stroke care
  • How consulting with specialized practitioners can help hospitals preserve a greater proportion of stroke patients' brain tissue
  • How allowing remote neurologists to assist in the diagnostic process helps small and understaffed hospitals increase their revenue and improve patient care

Click here to download the whitepaper.

Title: Measuring and reporting outcomes in chronic wound care

Healogics Gradienttag

Source: Healogics

Chronic, non-healing wounds present a significant economic burden to our healthcare system; they also impact the quality of life of those affected —  including 15 percent of Medicare beneficiaries (8.2 million people), according to 2014 Medicare data.

To address this need, Healogics’ Wound Science Initiative recently partnered with faculty from leading medical institutions to conduct a large-scale analysis of wound outcomes using a modified intent-to-treat framework. The resulting study, which provides external validation of the comprehensive healing rate, was just published in Wound Repair and Regeneration Journal (Ennis et al. 2017).

Click here to download the whitepaper.


Workforce Management

Title: Emergency Department Culture Change Improves Care Quality, Efficiency, and Provider Retention: Here’s How.

CareCultureSource: CareCulture Healthcare Partners

The challenges of healthcare management are constant and inevitable. The ED is no different. Issues vary from facility-to-facility and may even vary from month-to-month therein. Whatever the challenge, there are measures you can take to prepare your team to thrive through challenge and change.The best place to start is to establish a strong team culture. In this white paper, we outline key ways to cultivate an ED culture that clinicians will want to be part of that, in turn, will drive improvements in quality, efficiency, and provider retention metrics, including:

  • Developing medical leadership
  • Aligning priorities, mindset, and goals

Click here to download the whitepaper. 


Title: Welcome to the Age of the Patient

Salesforce Logo RGBSource: Salesforce

Reimagine the patient experience and explore how social, cloud, and mobile technology can be leveraged to create a connected journey for every patient. Download this e-book that features:
  • Salesforce use cases across patient acquisition, service, and engagement
  • Insights on investing in a patient-centered future, including a checklist for connected patient journeys
  • Advice from our customers such as CareCentrix for those considering a new patient relationship management solution

Click here to download the whitepaper. 


Title: The Nursing Shortage and Changing Responsibilities

select international logoSource: Select International  

Is any group of professionals more important to the efforts to reform healthcare, than nurses? The profession is working hard to prepare more qualified nurses, but the demand is far out-pacing the supply. What’s your strategy in the face of this challenge? This paper covers the scope of the problem, evolving expectations, and progressive recruiting, selection, and retention strategies.

Click here to download the whitepaper. 


Title: How Millennials are Redefining Healthcare Today: Are you Behind?

mobilesmith logo flat new tag cmyk

Source: MobileSmith

Millennials are quickly becoming the dominant healthcare consumers, both for themselves, their families and as caregivers. Having grown up in a technology-first environment, however, they are increasingly dissatisfied with the static nature of healthcare options and are seeking out alternatives.

Now is the time to engage with Millennials; with 82% of babies born this year to Millennial mothers, many are looking to establish a relationship with a healthcare system for the first time. A strong mobile-first digital strategy is essential to offering the engagement and convenience this very brand-loyal generation is expecting.

Click here to download the whitepaper. 


Medxcel FM Horizontal   RGB   300dpi (2) (1)

Title: FTEs of the Future: Aligning Needs & Skills for Profitable Healthcare Facilities

Source: Medxcel

Look around. Chances are most leaders in your organization are nearing retirement age. Who will carry your organization when the current generation of leaders ages out of the workforce?

Just as important, what are you doing today to counter the massive productivity and revenue losses that follow employee disengagement, or misalignment between needs and skills?

In this resource, we’ll guide you through:

  • Common pitfalls in employee engagement and succession planning
  • Building a workforce that can dramatically enhance patient care and profitability
  • Long-term considerations & immediate-impact challenges & solutions

Our goal: to leave you with actionable insights that will benefit you now and in the future.

Click here to download the whitepaper. 


Microsoft logo

Title: Cybersecurity in Health: Using a trusted cloud solution to help ensure data is managed, protected, private, and compliant

Too many organizations don’t realize how sophisticated cyberattacks have become. Hackers are no longer mischievous high school kids hiding in their parents’ basements. They are well organized, with tools in their arsenals that include easily obtainable software development kits—complete with product support. Yet, based on security reports from Kaspersky, Experian, Verizon, Mandiant, and others, organizations remain remarkably vulnerable.

Discover how health organizations are using Microsoft Cloud solutions to protect your patient’s data from unauthorized disclosure, theft of records, and ransomware.

Click here to download the whitepaper. 


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