White Papers - Now Available for Download

  The following white papers have been made available to readers of Becker's Hospital Review. Click on the category below to see the whitepaper available on that topic.



Patient Satisfaction

Process Improvement


Workforce Management





Leidos logo

Source: Leidos

The need for data-driven metrics has increased under value-based payment models. More and more, hospitals and health systems are finding that at least a portion of their revenue is tied to meeting or exceeding certain clinical quality measures. At the same time, they must demonstrate cost effectiveness—including finding more efficiency within revenue cycle processes.

Read the white paper to learn how to:

  • Bridge the gap between revenue cycle and IT
  • Blend clinical and financial accountability
  • Reach broader system goals to achieve today’s value based reimbursement models

Click here to download this whitepaper.


Title: Advancing the revenue cycle toward a denial-free future


Source: Optum360

Imagine a revenue cycle so seamlessly interconnected that no claim is ever denied. Advancing the revenue cycle requires a new vision focused not on managing denials, but on preventing them from happening. Start your journey by learning the characteristics needed to make this vision a reality with our free e-book. The e-book includes tips you can implement right now to improve your operations on topics including:

  • CDI
  • Medical necessity
  • Coding
  • Claims integrity
  • Claims processing
  • Denials management
  • Payer appeals
  • Patient estimating
  • Eligibility verification

Click here to download this whitepaper.


Title: The real cost of patient misidentification

Source: Imprivata

In fact, when the University of Utah Health examined how much just one facet of patient misidentification – duplicate medical records – was costing; the results were staggering:Undeniably, the most serious threat of misidentification is patent safety, but the possible financial consequences must also be calculated.

  • $650,000 for a master patient index cleanup
  • $15,000 per year attributable insurance write-offs
  • $60-100 or higher per incident to clean up overlays
  • All these costs can be avoided.

Learn how the University of Utah Health helped reduce the risks and costs of patient misidentification with Imprivata PatientSecure® biometric palm vein scanning technology.

Click here to download this whitepaper.


Title: The case for price transparency: Why it pays to empower patient choice

Source: Parallon 

As consumers become more responsible for footing their own healthcare bills, they have an urgent need to know upfront costs associated with their medical needs. While enabling a more transparent system poses risks to both patients and providers, consumers are ready for a more open environment when it comes to healthcare pricing.

  • 89% of patients want to know their medical costs before they receive any care.
  • 30% of hospital revenue comes from patients.
  • 26% of American adults said they had contacted different doctors or medical facilities about prices.
  • Learn how to adopt price transparency best practices.

Click here to download this Whitepaper.

Design & Operationalize Your Bundled Payment Program: Three ways to accelerate from concept to execution 

Source: Regent Surgical Health

Bundled payments are the fastest growing payment type with projected growth of 6% over the next five years. While the concept of a bundled payment is deceptively straightforward, first movers in the practice and ASC market have found that moving from concept to execution is incredibly complex. Regent Surgical Health understands the nuances, the stakeholders, and the plethora of moving parts. Their new white paper is a primer for physicians and ASCs to understand where bundles are today and to help those interested accelerate through the learning curve to get to speed with the market.

Key learnings include: 

  • Closing the knowledge gap 
  • Negotiating a bundle 
  • Identifying key stakeholders

Click here  to download the whitepaper.


Title: IoT: The Key to Improving Patient Outcomes Through Connected Healthcare

Source: KORE Wireless

2016 KORE r LogoThe IoT healthcare market is expected to grow to $158B by 2022, as IoT solutions are increasingly adopted by clinicians and healthcare providers looking to bridge physical distance, provide high quality care, and ultimately improve patient outcomes. However, in many cases the critical impact of IoT innovations has been constrained by a highly fragmented and regulated healthcare market and IoT landscape.

Download the whitepaper to learn more about:

  • How to successfully navigate the complex IoT ecosystem to deploy the right mix of IoT technologies
  • Technical innovations enabling connected care and healthcare IoT expansion
  • Key considerations for connected healthcare success
  • Best practices for executing go-to-market strategies quickly and efficiently

Click here  to download the whitepaper.


 Source: Philips

Healthcare organizations are valuable and sensitive infrastructures due to their support for people’s well-being and safety but they are dealing with ever-growing and increasingly sophisticated cyber threats. Personal health data is extremely valuable and tends to be the most prized by cyber criminals. Unlike credit card data, which you can change and replace, you cannot change your healthcare data easily. Healthcare information has all of your most sensitive data all in one place. This makes it very popular for identity theft, billing and insurance fraud, and extortion.

Healthcare providers also face serious shortages of skilled IT professionals who can properly deal with cyber intrusions and every day new cyber threats emerge, varying in sophistication. The most destructive have brought whole IT systems down, compromising patient records and crippling a hospital’s operations.

In this paper we will explore the challenges facing healthcare IT leaders and discuss the multi-faceted approach required by all stakeholders in the healthcare ecosystem to manage and mitigate this pervasive threat.

Click here to download this whitepaper.


 Source: Health Catalyst

Today, researchers estimate that one in three hospitalized patients experience preventable harm and over 400,000 individuals per year die from these injuries.

There is a gap in healthcare safety culture and the way health systems uses data (or think they use data) to understand patient harm and what to do about it. Much of the data collection is manual and not integrated with financial, operational, and other data, resulting in a fragmented approach to safety analytics that’s not actionable or predictive. Scores are recorded, and boxes are checked, but the real work to make patients safer—closing the loop between information and action—is incomplete.

The status of patient safety moving forward, however, stands to improve. Despite the discouraging statistics noted above, in today’s era of data-driven healthcare, machine learning, and predictive analytics, the industry can turnaround decades of lost ground in patient safety and finally make much needed improvements. This white paper describes the problems in safety culture and how healthcare analytics and new-generation tools will fix them.

  • Key Weakness in Patient Safety Today
  • Four Measures to Improve Patient Safety
  • Three Key Capabilities of Machine Learning in Patient Safety
  • Success Stories: Data at Work for Patient Safety

Click here to download this whitepaper.


Title: Beacon Health System’s System-Wide Telehealth Implementation Strategy

Source: American Well 

Beacon Health System recently launched an integrated telehealth program using a three-step implementation strategy. Read the case study to learn how Beacon Health:Looking to get started with a system-wide telehealth program but don’t know where to begin?

  • Formed a governance group representing all relevant telehealth stakeholders
  • Helped employer groups see a return on investment for telehealth in the first year
  • Extended its own clinical talent with remote provider rounding
  • Drove provider adoption through test groups that included pediatricians, dermatologists and PCPs

Click here to download this whitepaper.


Title: The EHR imperative: Eliminating outages and combating cyber attacks can help improve patient care

Source: ServiceNow 

Electronic Health Record (EHR) systems have become a mission‑critical component for delivering appropriate and timely high‑quality care. They function as the single source of truth for providers and patients.

Find out how leading Healthcare providers are using a proactive approach to keep their EHR and supporting infrastructure continually running and compliant with strict regulations for health data security and privacy.

Learn more about keeping critical systems operational and sensitive data secure.

 Click here to download the whitepaper.


Title: How Artificial Intelligence is engaging surgeons in better documentation

Source: Nuance 

As health systems increase their financial stake in outpatient surgery centers, administrators are seeking technology to streamline workflows and improve documentation and coding accuracy for outpatient surgeons to enhance revenue capture and quality ratings.
This paper outlines: 
• The drivers behind the increased focus on outpatient CDI
• The key challenges in existing documentation methods
• Four ways artificial intelligence tools can improve clinical documentation and physician satisfaction at the point of care 

Click here to download this whitepaper.


Title: Accelerating Telehealth Adoption: Telemedicine’s Role in the Volume to Value Journey

Source: URAC


There is growing evidence that telehealth expands access to care, improves health outcomes and healthcare quality, increases patient engagement, and reduces healthcare costs. Yet skeptics are concerned about increased utilization and lack of ROI. This URAC Industry Insight Report offers perspectives from leaders on the front lines of telehealth, who are witnessing the risks and rewards as telehealth adoption accelerates rapidly with the transition from volume to value.

Proven outcomes from Kaiser Permanente and University of Pittsburgh Medical Center telehealth programsDiscover:

  • Insights from the University of Rochester Medical Center’s launch of a Project ECHO program for geriatric mental health
  • How Northwell Health is tackling its expansion to consumer-facing telehealth
  • Why telehealth data will help reduce costs and improve health outcomes for patients with multiple chronic diseases
  • And much, much more.

 Click here to download this whitepaper.


Title: Using Integrated Technologies to Solve Today’s Nursing Challenges: a How-to Guide for Nurse Leaders

Source: Vocera

A Six-Point Checklist for Defining Change

Integrated technologies have already begun to impact the discipline of nursing. Nurse leaders are positioned to influence how technology is applied in the patient care environment – but many aren’t asking the critical questions that need to be asked, or claiming their rightful seat at the table.

My 2018 CNO Perspective shows you, as a nurse leader, how to:

  • Use integrated technology to help solve your most urgent challenges of today
  • Choose technology that lets conversations center on the patient
  • Work in partnership with IT to ensure the clinical perspective is always front and center
  • Change is here, happening now, and will only accelerate. This is a report about what to do about it

Click here to download this whitepaper.


Title: Increasing Access to Mental Healthcare via Telehealth

Source: American Well

According to the American College of Emergency Physicians, more than 80% of emergency department clinicians lack the mental healthcare resources to adequately serve patients.

To address this problem, Behavioral Healthcare Providers partnered with health systems across Minnesota to deliver mental healthcare via Telehealth.

The top reasons for using Telehealth:

1. Safety – patients may be at risk to harm themselves or others if not seen immediately
2. Care – specialists review symptoms, diagnose and offer recommendations in real-time
3. Support – mental health professionals can assist ED staff to locate appropriate resources

Through this program, the organization has been able to:

  • Reduce ED admissions by 19%
  • Decrease wait times to 36 minutes
  • Refer 55% of encounters to outpatient services

Click here to download this whitepaper.

 Patient Satisfaction

NRC Health Logo 2

Title: Your care Experiences are Excellent. Now - Can you make them Easy?

Source: NRC Health

Satisfied patients aren’t necessarily loyal ones. Patients are more likely to change providers than they’ve ever been. According to new research from NRC Health and The MetroHealth System in Cleveland, 80% of patients reported that they’d switch providers for ’convenience factors’ alone. 

MetroHealth Logo
  • Define the problem by mapping points of friction in your care
  • Gain a deeper understanding of why healthcare is hard for patients
  • Learn the steps your organization can take to create ease

Click here to download this whitepaper.



Process Improvement

Title: Strengthening Your GI Practice for the Future

Captify FINAL New Logo 2017

Source: Captify Health

Many gastroenterology practices are struggling to optimize current processes and procedures, while transitioning to value-based care. Download Captify Health’s whitepaper to learn a two-step approach for building a thriving, sustainable practice.

Click here to download this whitepaper. 


Transitioning patients between outpatient, inpatient, post-acute and home settings can be a major challenge for hospitals. For organizations participating in value-based reimbursement models, it can also be costly. This case study examines how Holyoke (Mass.) Medical Center  redesigned its care management process to break down communication siloes across the care continuum and improve patient care. After six months, the efforts yielded measurable results, including improved patient experience scores and reduced readmissions based on an analysis by Press Ganey.

Click here to download this white paper.


Title: Disaster Preparedness: Strategies for Managing the Unexpected

Source: TeamHealth

Communities nationwide face a seemingly ever-increasing risk of natural and man-made disasters. Now more than ever, hospitals must be prepared to respond at a moment’s notice to powerful storms, hurricanes, tornadoes, mass casualty events and other potential disasters. 

This paper looks through the lens of three events in 2017 to discuss strategies that TeamHealth, one of the nation’s largest integrated physician groups, utilized to prepare and respond to disasters affecting the hospitals they serve.

  • Discover successful strategies and lessons learned to help hospitals evaluate their readiness to effectively respond in times of crisis.
  • Learn the importance of establishing and managing command centers and establishing clear communication paths.
  • Investing time and resources into mass casualty training allows for quick-thinking and action-oriented responses.

Click here to download this whitepaper.

Title: Rochester Regional Health's path to a unified patient record

Source: Allscripts 

There are no shortage of barriers and roadblocks on the path to true healthcare interoperability. Merging healthcare organizations often face the particularly vexing challenge of unifying disparate EHRs. This case study examines how Rochester (N.Y.) Regional Health, a five-hospital health system with an extensive outpatient care network, built a unified patient record after merging with several organizations that relied on different EHRs. 

Click here to download this whitepaper.


Title: 5 ways Artificial Intelligence is transforming healthcare operations


Source: Optum 360

While the practical applications of artificial intelligence (AI) are still being discovered, one area of AI — natural language processing (NLP) — is already helping advance the revenue cycle. Discover how the right NLP can support accuracy, efficiency and revenue integrity by powering comprehensive clinical documentation improvement and coding earlier in the process. Download the whitepaper "Artificial intelligence is transforming health care operations," to find out the five ways clinically intelligent NLP is making an impact.


Click here to download this whitepaper.

Title: Redefining Acute Behavioral Healthcare

Sourece: Vituity

This year, over 4 million Americans with behavioral health conditions will enter an emergency department (ED) that is not prepared to properly treat them.

When EDs handle psychiatric emergencies as effectively as physical ones, the quality of care for all patients improves.

Learn how an integrated approach to emergency psychiatric care empowers EDs. Among the many benefits of this care model are:

  • Improved ED clinical quality
  • Increased hospital profitability
  • Optimized workflows and increased staff engagement
  • Greater community and patient trust

Click here to download this whitepaper.


Title: Reducing Operational and Capital Expenses by Moving Up the Clinical Asset Maturity Curve

Source: TriMedX

Many hospital and health system leaders neglect their greatest savings opportunity: clinical assets — the medical equipment you own, service and continue to buy, even as the demand for inpatient care dwindles. In this white paper, readers will learn how to reduce operational and capital expenses by moving up the clinical asset maturity curve.

Download TRIMEDX's white paper to learn how to:

  • Improve clinical asset utilization
  • Extend the life of clinical equipment
  • Improve the capital planning and budgeting process
  • Boost organizational efficiency and nursing satisfaction

Click here to download this whitepaper.


Title: How to harness market chaos and lead

Source: Philips Wellcentive

Our healthcare industry is defined by its tendency to become increasingly complex over time. Thriving in the market requires finding the means to understand that chaos without losing focus on delivering effective care.

Our new white paper addresses this issue, breaking down three of the largest factors contributing to market chaos and offering new strategies to help your organization take control.

In this white paper, you’ll find out more about:

  • The changing face of competition from traditional and nontraditional players
  • The fragmented technology market that makes it difficult to act on data
  • The crowded field of payers and payment models

Click here to download this whitepaper.



Glytec Logo Large Black Blue G

Title: Hypoglycemia in the hospital: Why is it costing you millions and what can you do?

Source: Glytec

In a fee-for-value world, avoiding top patient safety risks is key to successful clinical and financial outcomes. The Centers for Medicare & Medicaid Services (CMS) is currently developing a quality measure to address the many patient safety risks surrounding hypoglycemia. Are you prepared?

Hypoglycemia in the hospital is common, costly, extremely serious and largely preventable. It impacts patients with and without diabetes across all service lines -- and insulin is the #1 precipitating variable. Given one of every three hospitalized patients requires insulin therapy during their stay, the population susceptible to hypoglycemia is considerable.

  • How much do hypoglycemia events cost YOUR hospital every year? Let’s do the math.
  • What comprises the CMS hypoglycemia quality measure?
  • What are the causes and clinical implications of hypoglycemia?
  • What can you do to elevate insulin safety, hypoglycemia prevention and glycemic management as strategic priorities for your hospital?

Click here to download the eBook.  


CipherHealth Logo Beckers

Title: Patient Engagement Strategies to Achieve the Quadruple Aim

Source: CipherHealth                                                                                                                                                   

By prioritizing patient engagement pre-, during, and post-hospitalization, leading organizations are achieving the Quadruple Aim of enhancing the patient experience, improving the health of populations, increasing staff engagement, and reducing the cost of care. In this whitepaper, we examine each dimension of the Quadruple Aim by investigating its impact on optimizing health system performance, as well as the role of technology in enhancing patient engagement across the continuum of care.

Click here to download the whitepaper.  


Title:The Healthcare Leader's Guide: Preventing Patient Harm Through Better Communications 

Source: Spok    

What happens when care teams don’t communicate? Communication failures, delays, and breakdowns can result in greater medical errors, malpractice costs, and mortality rates. Dive into the real-life story of an academic medical center that experienced challenges with their communication infrastructure: Explore the five leading points of failure and discover how you can correct or prevent issues in your organization. You’ll learn how the right technology, process, and culture supports frictionless clinical communications to support patient safety.

Click here to download the whitepaper.


Title: Nasal Decolonization's Broadening Application: Replacing Contact Precautions

Source: Nozin


Important progress has been made in patient infection prevention. However, evidence indicates more can be done, for example, to increase safety and lower costs in addressing Staph aureus colonization.

MRSA surveillance alone can leave patients at risk from pathogens. Contact isolation precautions (CP) can adversely affect patient care, utilization of staff and costs. Research shows that universal skin and nasal decolonization can point to solutions. Despite the continued growth  of evidence that universal patient decolonization is more effective than targeted screen and isolate protocols in reducing HAIs, concerns for antibiotic over-use has fostered the reluctance of some to adopt the universal approach. With the availability of a nonantibiotic nasal decolonization alternative suitable for universal application, infection preventionists, infectious disease personnel, nursing managers and other professionals responsible for patient care and safety have reason to re-consider the advantages of universal decolonization. These advantages extend to areas in which reducing MRSA infection and transmission are paramount and can include responsible evidenced-based reduction in the use of contact precautions.

This Whitepaper will discuss:

  • The history of MRSA surveillance and contact precautions for patients 
  • Negative impacts associated with the use of contact precautions
  • The role of universal nasal decolonization on the road to reducing the use of contact precautions

Click here to download the whitepaper.

Workforce Management





Healthcare Appraisers Logo

Title: HealthCare Appraisers ASC Valuation Survey

Source: HealthCare Appraisers

Since 2003, HealthCare Appraisers has surveyed the ambulatory surgery center (ASC) industry to determine trends in the value and characteristics of ASC ownership interests and management fees charged to ASCs. This year’s respondents own and/or manage over 700 surgery centers throughout the country. The following pages include a selection of key results of the survey.


Click here to download this white paper.


Lack of systemization in a health care supply chain causes significant issues for the health system financially, logistically and culturally.

Ohio’s largest provider of health care was faced with a decentralized supply chain that made it inefficient and expensive. This white paper tells the story of how Mercy Health rebuilt its supply chain culture, organization and logistics processes to better meet the needs of its internal customers and enhance patient care.

Readers will learn:
How consolidation and standardization impacts health care operations
Why a shared-risk, strategic supply partnership can improve service and efficiencies
The benefits of establishing a consolidated managed physician preference items (PPI) logistics model




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