Whitepapers & E-Books

The first half of 2023 is almost behind us, and ASC leaders know there has been no shortage of ups and downs — reimbursement pain points, staffing gaps and efficiency concerns alongside growth and demand. This complex mix of challenges and opportunities calls for reflection and strategizing what's next. 

In this e-book, you'll find 10 short articles that will prepare you and your organization to finish the year strong, including:

• A streamlined guide on anticipated Medicare payment shifts for the top 10 ASC procedures
• Orthopedic and spine ASC leaders' main concerns for the year + opportunities they see
• A cheat sheet to run a thriving ASC, with perspective from 55 industry leaders — including CommonSpirit Health (Chicago), Johns Hopkins Medicine (Baltimore) and more

Finding the right billing company for your ASC can be like searching for a needle in a haystack. But the process doesn't have to be so overwhelming when you know exactly what to look for.

There are five key characteristics every good ASC billing company has. This white paper examines each of these differentiators, including how they're defined, how they benefit surgery centers, and what ASCs should look for to ensure the billing partner they choose is right for them.

Key insights include:

• The importance of achieving a true partnership with your billing partner
• What it means to provide best-in-class security and next-generation analytics
• How a billing company's team structure and expertise are critical to success

Ambulatory surgical centers are experiencing tremendous growth, with no plateau in sight. ASCs perform over 23 million procedures each year, and are forecasted to perform 68% of all orthopedic surgeries by the mid-2020s.

Yet, amid this surging demand, ASCs experience a myriad of challenges: from staffing shortages to streamlining the patient experience and lags in revenue cycle timelines.

To remain successful and ensure uninterrupted growth, ASCs and other healthcare facilities must improve their patients' financial and clinical journeys. 

In this whitepaper, you'll learn:

• The tremendous consequences of payment lag to ASCs
• The top three proven patient payment strategies to optimize RCM
• Patient-centric practices to help ASCs maximize growth via transparency, communication and tech-enabled automations

Private equity investment has been pouring into medical and dental practices -- with no signs of slowing down.

Often a big offer comes unsolicited, but is it a fair offer and will private equity partnership be a good fit? The lure of private equity money can be enticing but what are the risks and challenges? What help do you need to navigate this unfamiliar territory?

A new white paper from Physician Growth Partners answers critical questions for medical practices considering a private equity investment, such as:

• What are the benefits of working with private equity?
• Is it better to sell to a private equity group or a hospital system?
• Can you maintain independence in a private equity partnership?
• How are deals structured and what is “fair” compensation?
• What are the advantages of working with a transaction advisor?

Be prepared when a private equity firm approaches your practice.

Revenue cycle leaders know the staffing crisis in healthcare is not limited to clinical functions; there’s also a revenue cycle staffing crisis.

Based on increasing revenue cycle work and a shortage of skilled workers, it is impossible to hire enough people or ask current employees to work harder.

It’s time to work smarter, not harder. What does working smarter in the revenue cycle mean? It means finding innovative ways to do more with less.

Download for best practices on:

 

• Developing a smarter revenue cycle and administrative strategy
• Cutting down on outdated manual processes
• Streamlining existing processes with intelligent automation

  Learn more about what intelligent automation is, how it works, which revenue cycle tasks are best automated and what the benefits are

Health plans are under tremendous pressure. Macroeconomic conditions, member turnover, new competitive threats, and failing point solutions are compounded by rising administrative and IT costs and workforce shortages. 

To combat these challenges, member experience transformation has increasingly become a competitive opportunity to drive greater engagement, boost member satisfaction, and meet business and financial objectives.
 
In this report from Becker's Healthcare, executives from Highmark Health, Cambia, McKinsey and more share insights on how leaders can effectively showcase the value of their CX transformation initiatives and proven strategies to enhance the member experience to deliver on key business objectives. 

Key takeaways: 

• A best-in-class member experience is now the strategic advantage 
• The 4 key value drivers of CX transformation and strategies to execute them
• Proven strategies for measuring the value of CX 

True to its name, the No Surprises Act is a consumer protection law designed to relieve the burden of unexpected billing. While the spirit of the law is clear, the path to compliance has been less certain for payers.

CMS audits are revealing incorrect qualified payment amount calculations, providers are continuing to send balance bills to patients, and the independent dispute resolution process is struggling to keep up with the caseload.

This whitepaper helps payers develop a better NSA compliance strategy by outlining: 

• Three key strategies for payers to address NSA compliance challenges
• A self-assessment to understand the strength of your NSA strategy

The vast majority of Americans live on a spectrum of poor cardiometabolic health — only 2.7 percent US adults are living a healthy lifestyle, according to a Mayo Clinic study.

Every year, cardiometabolic conditions, including diabetes, cost employers and health plans upwards of $500 billion dollars. Continuing to treat these conditions in silos simply won't cut it: To realize better member outcomes and health plan savings, the full spectrum of these conditions needs to be addressed, and a single platform is supporting organizations to do it.

Read about a virtual care solution that can increase your health plan's ROI by:

• Serving diverse populations with members of all ages, backgrounds and cardiometabolic health acuities in one platform
• Encircling members with personalized, human-led care teams to address and treat co-occurring cardiometabolic conditions at the same time
• Guaranteeing cost savings for health plans in the form of reduced expensive hospital visits and medical interventions

Healthcare payers are dealing with higher costs ­– and nowhere more so than in IT. Fortunately, cloud tools can help payers like you free themselves from expensive on-premises footprints and deliver higher levels of performance.  

• Learn how you can massively cut your data footprint and compute costs. 
• See where you can save time and benefit from AI and automation tools. 
• Understand the ways cloud can help you stay on top of regulations.

As hospitals confront persistent financial challenges, leaders are assessing every component of the enterprise to identify cost savings that won't undermine care quality. Streamlining shipping and logistics management is a strong contender for savings, but misconceptions exist that often prevent leaders from fully realizing this opportunity.

This white paper debunks four common healthcare logistics management myths for leaders and shares how they can maximize shipping efficiencies and savings.

Key learnings: 

• The most common logistics management myths 
• The biggest opportunities for cost savings 
• How to make more cost-efficient decisions about shipping modes

Hospitals and health systems nationwide are buckling under three extreme pressures: a crippling administrative burden, clinical workflows anchored in the pre-digitalization era and persistent staff shortages that make it difficult to ensure a positive patient experience and scale delivery of personalized care.

This whitepaper explores how health systems can use automation technology to help relieve the stress and inefficiencies associated with day-to-day operations. The report also outlines best practices for deploying technology effectively and includes survey insights from 117 healthcare leaders about their priorities for technology implementation, automation efforts and reducing staff burnout.

Key learnings: 

• The consequences of excessive administrative workloads and staff burnout
• 3 documentation workflows that are ripe for automation
• Tips for successful implementation of automation technologies

The economics of healthcare has never been more challenging than it is today. Hospitals and health systems don't have adequate free cash flow to build new operating rooms or beds. Meanwhile, staff shortages and the possibility of worsening patient experiences remain major concerns. The only viable option for hospitals and health systems to survive and grow is to derive more value from existing assets.

With better capacity management, organizations can handle more OR cases without having to add staff and resources, reduce length of stay by identifying and eliminating barriers to discharge, and schedule staffing levels proactively based on more accurate demand forecasts. 

During an April summit hosted by Becker's, healthcare leaders nationwide came together to discuss strategies and best practices surrounding capacity management. This white paper offers a summary of the discussion and includes perspectives from the following organizations:

• Gundersen Health System (La Crosse, Wisc.)
• UCHealth (Aurora, Colo.)
• Rush University Cancer Center (Chicago)
• Nebraska Medicine (Omaha)

Smartphone users get more than 63 notifications per day on average, and if a healthcare system isn't attuned to what a patient cares about, they will inevitably add to the digital communication noise. This leaves digital tools like EHRs and online scheduling unused and patients disengaged with their care and providers. 

The key to bridging the digital disconnect is meeting patients right where they are. To understand patients' wants and needs around communication, proven strategies and feedback directly from patients are vital.

This white paper collects strategic recommendations backed by data science, turning more than 700 million data points from 650-plus leading healthcare organizations into actionable best practices for your organization — no matter your current tech stack.

You'll learn: 

• Three concrete steps to bridging the digital disconnect and building better patient relationships 
• How to maximize your investment in SMS and reach patients more effectively
• How to get patients to follow through with scheduling appointments online — and showing up

High staff turnover, increased scrutiny of education credentials and rapidly advancing technology are creating new roadblocks and challenges for credentialers.

In this changing landscape, old processes like manually scanning and filing credentialing information can overwhelm staff and leave more room for errors and delays. A standardized online process can eliminate many of these issues — yet only 33 percent of healthcare organizations are using digital credentialing, according to a 2023 poll.

This white paper breaks down the digital credentialing process and explains how it increases speed and accuracy to keep your revenue intact.

You'll get:

• Tips to speed up your credentialing process
• Features to look for in digital credentialing solutions
• A cost analysis of existing credentialing processes

Traditional healthcare employers are no longer just competing with other hospitals and health systems for providers. They're now vying for top talent alongside technology companies and retail giants.

In the face of a provider shortage, disrupters are adding even more complexity to the already-challenging provider recruitment environment. This white paper from Provider Solutions & Development explores healthcare delivery disrupters, how they are making their mark and impacting the provider pipeline and what you can do to stay competitive.

Key learnings:

• Who's causing the healthcare delivery disruption — and how
• What disrupters' potential impact will be on the provider pipeline
• How to rethink recruitment to be competitive in today's healthcare landscape

Multiple chronic conditions per patient are on the rise. For already overwhelmed clinical teams, this translates to greater need for complex care coordination, polypharmacy and patient engagement — no easy feat for the many facilities that are short staffed, resource strapped and operating based on fragmented patient data, all while trying to effectively administer value-based care.

Many hospital and health system leaders are realizing how delivering better data to physicians when they need it most —at the point of care — addresses the care quality, cost and time issues they're facing daily.

In this white paper, you'll learn about the people, processes and technology a physician group leveraged to ensure staff had access to the right data at the right time, and the outcomes that ensued, including higher rates of preventive screenings for mental health and cancer, closer monitoring of patients' A1C levels and boosted CAHPS scores. 

Read more to learn:  

• The greater need for patient centricity today
• Challenges and solutions to delivering better data insights to care teams
• Current and future innovations + partnerships that support value-based care delivery

With incessant financial pressures and physician shortages in healthcare, getting new providers credentialed, enrolled and scheduled quickly and accurately is more important than ever. If your credentialing system isn't easing administrative burden or expediting the process, it's time to consider a new approach — for the betterment of your staff, efficiency and bottom line.

In this e-book, you'll learn why streamlined credentialing is crucial to provider engagement, accelerating time to patient care and faster reimbursements.

Download to learn more about:

• The impact the credentialing process has on provider and staff satisfaction, as well as financial results
• Five common challenges facing the market and signs that your credentialing system is holding your organization back
• How addressing shortcomings here helps health systems to complete credentialing faster, more accurately and with ease

Fort Wayne, Ind.-based Parkview Health has achieved what many have long believed impossible: integrating pharmaceuticals into its broader healthcare product supply chain processes to gain complete transparency into all supply purchases and inventory.

This groundbreaking work has placed the health system in a national leadership position for building an end-to-end, automated and digital supply chain across its network.

Read about Parkview Health's success in driving down costs, improving efficiencies and capitalizing on savings opportunities.

Key takeaways:

• Strengthen alignment between the supply chain and pharmacy teams for greater efficiency and significant cost savings.
• Develop a centralized pharmacy supply chain distribution model while ensuring regulatory compliance.
• Gain transparency into drug inventory to make data-driven purchasing decisions to support patient care.

Most healthcare leaders recognize that young people enjoy using digital tools to schedule appointments, make payments and engage with their doctors. But do older adults feel the same way? 

Here’s the reality: People over age 65 enjoy using technology, and they want it to play a bigger role in their healthcare experience. Patients of all ages are flexible and forward-thinking, and they aren’t afraid to try new things. And if healthcare organizations don’t embrace digital tools, they may risk losing patients to their competitors.

Phreesia surveyed more than 500 adults aged 65+ about how they want to manage their care, including how they want to check in, manage appointments, make payments and engage with their providers. We dive deep into the survey results and explore their implications in our white paper, Older adults and technology: Creating an age-inclusive, digital-first patient intake strategy.

Read the white paper to learn: 

• How older adults feel about using self-service healthcare technology
• Which digital tools older adults would use in the future, if given the option
• Key strategies to increase access, make payments easier and help older adults become more activated in their care

Of all the potential uses for automation in healthcare delivery, care coordination should be at the top of leaders' lists. Research suggests that failure of care coordination accounts for up to $78.2 billion in wasteful industry spending.

Automated "care orchestration" — well-connected data and actions across multiple systems that enable staff to better coordinate patient care — can help hospitals and health systems sidestep many operational inefficiencies and yield significant return on investment. 

This white paper offers a research-backed case for automating care coordination, with compelling insights on: 

• The major financial and operational pressures healthcare delivery networks face — and how this trajectory can change
• How care orchestration lowers the cost of care, encourages clinicians to perform at the top of their licenses and promotes better patient experiences
• Case studies that show sizable improvements with automation, like 60 percent reduction in total cost of care, 130 percent increase in care team capacity and an 82 percent decrease in clinician time spent in patient charts

To better control costs and ensure access to flexible staffing options, some health systems have opted to establish internal agencies.

This whitepaper walks through the key components of establishing an internal agency, including the use of analytics, strategies to acquire staff, and deployment methodologies to deliver staff to areas of need.

In this whitepaper, you'll learn:

• Analytic inputs used to identify proper numbers of core and flexible staff
• Effective strategies for acquiring and deploying staff
• How a multilocation East Coast academic medical system saw success with a tech-enabled internal agency

Today's workforce challenges are putting pressure on healthcare organizations to find staffing solutions that work. Conventional strategies are no longer good enough; the industry must make significant adjustments to operations and culture.

To enact real change, prioritizing staff wellbeing must be a strategic goal. Discover ways to put the power back in the hands of your staff.

In this whitepaper, you'll learn:  

• Ways to improve nurse retention rates
• How to reenergize burned out employees
• Practices for enhancing employee flexibility and autonomy

 

The healthcare workforce is at an extraordinary intersection of pressure, change and transformation. Organizations are coping with high levels of churn in front-line workers, quiet quitting by mid-level staff and early retirement of their most experienced clinicians.

This white paper identifies the root causes of workforce upheaval and offers five key strategies for healthcare organizations to methodically adjust policies, procedures and practices for immediate stability and long-term growth. 

Uncover strategies for balancing supply, demand and system transformation through: 

• Reconnecting talent to purpose and performance
• Finding the right relationship between people and technology
• Expanding the use of intelligent data
• Building an anywhere, anytime workforce
• Mapping an enterprise-wide workforce strategy

Despite tremendous investment in digital solutions, the vast majority of patients do not use their providers’ digital tools. This whitepaper examines how health systems leaders are focused on both delighting patients with personalized experiences and capturing high-fidelity data to ultimately drive revenue.

It also details how leading health systems like Intermountain Health have successfully deployed automation-based solutions to the tune of 68% completion of pre-visit registration and intake and a 300% increase in co-payment collections.

Additionally, you will learn:

• How digital access drives patient loyalty and why it matters.
• Why the front end is where revenue capture goes wrong.
• How to deliver a unified approach to patient access.
• Best practices for transforming patient access in today’s environment.

Hospitals have clinical documentation software specifically tailored to help them run smoother, more efficiently and decrease documentation time.

Most ASCs do not. 

As a result, ASCs deal with inefficient, server-based technology, spending an increasing amount of time on clinical documentation frustrating clinicians and administrative staff.   

Learn how ASCs are increasing efficiency and reducing costs by switching to a clinical documentation solution tailored to ASCs' unique needs. 

Find out how your ASC can experience:   

• A 10-minute reduction in MD documentation time per procedure
• A 15-minute reduction in administrative billing time per procedure
• An increase in revenue from improved coding and billing accuracy
• An increase in patient volume due to increased referrals from the software’s ability to track and manage referring physicians

 

To thrive in a competitive market, hospitals must have technology that can create a modern digital experience while managing complex patient access processes.

However, these requirements are far beyond an electronic health record's core clinical data management capabilities.

Download this white paper to explore how combining integrated patient access, intake and engagement solutions with your EHR can fill gaps, increase ROI, and enhance its value and effectiveness.

Learning points:

 

• Ensuring data integrity to prevent denials with intelligent automation
• Expediting financial clearance using accurate cost estimates and payment processing
• Enabling end-to-end prior authorization automation
• Increasing staff performance and accountability with systematic reporting 

Facing frequent no-shows, high staff turnover and resource draining, paper-based processes in patient access, Wayne HealthCare was due for a digital upgrade.

Read the case study to learn how using EngageCare self-service technology to transition administrative and financial tasks to patients helped Wayne improve patient safety, reduce no-shows and increase staff efficiency.

Download a copy of the case study to learn how Wayne:

• Reduced denials 80 percent
• Decreased no-shows and cancellations, saving revenue
• Reallocated staff and eliminated need to fill 5 vacant positions

Supply chain inefficiencies cost hospitals $25.7 billion annually. With the right strategies, however, supply chain teams can not only lower supply chain and healthcare costs but also serve as a direct bridge to improved care quality.

At the Becker's Supply Chain Leadership Virtual Forum, six healthcare supply chain experts discussed their systems' supply chain transformation efforts and shared how supply chains can become a strategic asset when bolstered by the power of data, standardization and process efficiency. This report offers seven takeaways from the discussion.

Key learnings:

• How labor challenges are affecting supply chain teams
• Top priorities for healthcare supply chain leaders in 2022
• The key to successful supply chain transformations
  
  

Patient safety is a primary concern for all health systems and medical devices play a critical role in supporting the safe and effective delivery of patient care.

Key Takeaways:

• Health systems can support medical device availability through optimized preventative maintenance schedules and standardized workflows.
• Dedicated monitoring and remediation of OEM-reported FDA alerts and recalls can minimize the potential impact on device availability and patient safety.
• Patient safety should be a key consideration throughout a health system's capital planning process 

Learn how we worked with this fully-integrated healthcare system to deliver a whole-person approach to care for its employees and spouses with chronic conditions.

Results include:

• A coordinated experience across conditions for people living with both diabetes and hypertension Multiyear impact on clinical diabetes measures, including reduced HbA1c levels and a fewer hypoglycemic readings
• Measurable impact on systolic and diastolic blood pressure rates among those with uncontrolled hypertension
• Reduced spending incurred through medical care, emergency room visits and pharmacy costs associated with managing chronic conditions, resulting in a positive ROI

Before COVID-19, the opioid epidemic was the nation's most consequential public health threat. The pandemic has magnified the impact of the opioid crisis on communities as unemployment, homelessness and behavioral health disorder rates soar.

Learn how eight organizations across the country have used technology and collaboration to achieve the following:

• 61 percent reduction in opioid prescriptions
• 32 percent reduction in opioid deaths
• 50 percent decrease in emergency department visits for patients with high utilization patterns
• $34 million in cost savings

This downloadable whitepaper will cover:

• Four proven strategies for addressing the opioid epidemic on an organizational and community level
• Statewide efforts to reduce opioid prescribing and use, including implementation of seven best practices for prescription opioids
• How collaboration helped achieve measurable results outside opioids — including decreased ED visits and significant cost savings

In healthcare, collaborative communication is critical for success. Members of a care coordination team must work together closely to ensure positive patient outcomes while staying compliant with HIPAA regulations. Using noncompliant channels for communication between care teams can result in heavy fines and damage a provider's reputation.

However, HIPAA isn't static, and maintaining compliance requires staying up to date with changes in the law, which creates an additional burden for providers who should be focusing on patient care.

A secure cloud communications platform is key to fostering collaborative communication between providers without fear of violating HIPAA. Download the white paper to learn how to:

• Connect care teams and patients on-site or via telehealth
• Reduce costs through better collaboration with payers
• Keep patient data secure and care team communication HIPAA-compliant

The era of AI is here, and the potential of this technology to address stubborn, industrywide issues is becoming increasingly clear. 

This white paper details a conversation with a group of healthcare leaders about their approach to AI, the benefits they're seeing in leveraging technology and what they think other leaders should consider before implementation.  

You'll read about:

• Why investing in technology — despite budget challenges — is important
• The AI frameworks and capabilities that are still missing across the industry
• How some technologies are unburdening staff and enhancing patient care

Telehealth and other technology integrations have proven to be more than a pandemic fad — they are here to stay. 

Healthcare organizations today are reimagining their digital strategy to better support the increased demand for telehealth, and ensure it is accessible to as many patients as possible. 

As healthcare technology continues to advance rapidly, it is crucial to stay up to date with the latest telehealth and technology integrations while still maintaining patient privacy and information security. 

Key learnings: 

 

• Why future iterations of telehealth technologies must be simplified 
• How an increased demand for telehealth caused organizations to reassess their digital strategies
• The importance of a laser-sharp focus on data security and compliance 
• Technologies that can propel the patient journey forward 

 

Social determinants of health account for most of the modifiable contributors to healthy outcomes. But hospitals, health systems and health plans haven't had the tools or technology to effectively close the loop on SDOH-related challenges — until now.

Technology advancements are enabling the healthcare industry to sooner identify and break SDOH-related barriers to care, quickly connect individuals to appropriate resources and optimize engagement to ensure individuals receive the support they need.

This report outlines the many benefits of implementing tech-enabled SDOH interventions to improve health outcomes and reduce hospitalizations, readmissions, emergency department use and costs.

Read more to learn how to: 

• Proactively identify SDOH risk factors and connect individuals with appropriate resources sooner.
• Get a more complete picture of an individual's health by leveraging integrated, tech-first tools.
• Track referral status in real-time to close the loop on SDOH referrals and measure the impact of your efforts.

In 2023, the vast majority of appointments are still booked by telephone. This isn’t what patients want. It’s also labor-intensive and incredibly inefficient.

But it doesn’t have to be this way. There’s now a proven playbook for moving beyond the call center to something far better for patients and providers.

This whitepaper:  

• Examines findings from a nationwide survey of patient access leaders on scheduling 
• Unpacks the differences between what providers provide and what patients want
• Details how two health systems have increased appointments, slashed staff time spent on scheduling, and improved patient satisfaction through intelligent automation 

Too often, new technologies are deployed too rapidly across clinical and administrative workflows. When this happens, the entire purpose of the technology's potential is defeated and employees are left more frustrated than they were in the first place. 

Most technologies in healthcare aim to make things easier for workers and patients, and lower costs. But it's up to organizations to take a thoughtful implementation approach in order to realize these benefits. 

Read takeaways from a workshop at the Becker's Hospital Review 13th Annual Meeting where two experts shared how organizations can approach tech investments in a manner that will actually alleviate pressures, not add to them. 

Learning points:  

• Avoid haphazard tech implementation
• Engage clinicians in the tech investment + implementation processes 
• Define and tracking success metrics 

With healthcare accounting for 30% of the world's data volume, unlocking its potential has been a long-standing goal for many health systems. With the evolution of technology, this is no longer a distant dream - it's a reality.

This whitepaper explores how leading health systems are leveraging intelligent automation, large language models (LLMs), and generative pre-trained transformer (GPT) technologies to finally realize the potential of patient data.

Discover how:

• One health system reduced no-shows by 8%, leading to $2M in annual cost savings
• Another health system deployed advanced technology to deliver a 50% decrease in eligibility and registration-related denials
• Yet another health system drove $840K in annual cost savings from a 23% reduction in no-shows and cancellations

Internet-connected medical devices can be a boon for patients and healthcare organizations, improving the quality of care while reducing cost and complexity. But they're not designed with cybersecurity in mind, making them especially vulnerable to cyberattacks, which can put patient lives at risk. 

Securing the internet of medical things requires a new strategy and coordinated approach as more devices hit the market and health systems continue to consolidate. 

In this whitepaper, you'll learn:

• What defines IoMT and how it is shaping the future of healthcare
• What cybersecurity risks to expect from internet-connected devices
• Why the IoMT requires a unique approach to security
• The five steps you can take to implement an effective cybersecurity strategy for the IoMT

The proof is in the numbers. After implementing cognitive AI solutions and other digital tools to traditional healthcare operations, clinical and non-clinical practices saw a 35% to 40% improvement in health care digital workforce use. What's more, organizations saw 30% to 40% efficiency improvements and 25% cost reduction through handling peak call volumes without additional staffing.

These drastic improvements allow employees to work the way they prefer: In a sensitive, effective nature caring for patients. In this white paper, EXL thought leaders discuss how applying automated, digital solutions to streamline processes, simplify clinical workflows and eliminate manual administrative tasks, companies can improve patient and employee satisfaction at the same time.   More so, you’ll learn how adding digital:  

• Engages the members most likely to benefit from specific programs.
• Optimizes clinical resources’ scope of practice.
• Improves member engagement and health outcomes.
• Drives down health care costs across populations.

 

As adoption of value-based care snowballs, healthcare leaders are eager to invest in digital initiatives that close care gaps — but knowing when, where and how to apply these tools can be the difference between an intervention that drives patient engagement and better outcomes and a one that ignores social determinants of health, staff buy-in and human connection.

This white paper recaps an exclusive discussion between nine healthcare executives from systems like Northwell Health (New Hyde Park, N.Y.), Baptist Health South Florida (Coral Gables, Fla.) and Sentara Healthcare (Norfolk, Va.), who shared their thoughts on the promise of digital and automated care tools for closing care gaps and how-to's for successfully implementing them.

Read more to learn:

• How staff shortages are impacting care gaps
• Patient-centric tools that promote preventive care and help manage chronic conditions
• Common missteps in implementing digital interventions and how to avoid them

Unknown data silos can be detrimental to healthcare organizations.

All along the continuum of care, hidden data silos prevent health systems from achieving the goals of interoperability, namely, the ability to put the right information in the right hands at the right time for better care. Without a clear idea of where data silos exist, achieving true data integration is impossible.

The stakes are high: Lack of data interoperability results in inefficient, disconnected care and undermines value-based care and population health. 

Download this white paper to learn how to:

• Overcome top data sharing and access challenges in health systems
• Unlock trapped data in healthcare's 9 billion faxed documents sent each year
• Implement three strategies to eliminate data silos in healthcare

To reimagine care delivery and meet patients where they are, hospitals and health systems must embrace a strong culture of innovation. This means being customer-obsessed, enabling leaders to make fast, data-driven decisions, and learning to be agile in making those decisions.

During a session at Becker's 10th Annual CEO + CFO Roundtable, healthcare leaders from across the country discussed how their organizations are engaging in innovation and lessons they've learned. This report offers a summary of the discussion and features insights from:

Houston Methodist
UC San Diego (Calif.) Health
Fred Hutchinson Cancer Center (Seattle) 

Most healthcare organizations embrace the idea of using digital technologies to improve the quality of care, enable clinicians and increase efficiency.

However, organizations are often held back in their digital transformation efforts by legacy IT systems and disconnected point solutions.

There's a better way. Healthcare organizations are discovering the transformational benefits of a single application platform that provides a unified, connected view of their data, patients and clinicians.

Download this white paper to learn how innovative healthcare organizations are leveraging this single platform to:

• Accelerate the speed to adapt to changing care requirements
• Improve clinician and patient management
• Dramatically heighten patient satisfaction
• Achieve seamless governance, risk and compliance management

 

Given the breadth and depth of potential use cases, one thing is clear – more and more people will find themselves working in environments where ML plays a critical role. And thanks to the emergence of low-code and no-code software, ML is no longer the exclusive preserve of programmers, data scientists, and people who paid attention in math class. More of us can – and will – be involved in developing and deploying practical ML solutions.

This eGuide will help you understand:

 

• The key concepts behind ML and common applications
• How it’s becoming more useful to people at all levels of organizations

 

At virtually every stage of a patient’s wellbeing, different forms of technology and software support the expansion of better healthcare. As the reliance on technology grows, ensuring that these lifesaving systems don’t break under the strain is imperative.

  To keep operations running smoothly, healthcare IT professionals must perform regular and exhaustive testing. Fortunately, the introduction of automation, robotics, and artificial intelligence (AI) has made testing easier to deliver.

In this eBook from Keysight Technologies, you will discover  

• How automation can improve workflow management to help physicians and patients alike
• How AI-driven test automation helps your EMR become more interoperable and user-friendly
• Six critical tasks that can be optimized with robotic process automation
• The importance of testing both on-site and wearable medical devices

 

Please fill out the form to download the eBook.

Health system leaders face an operational paradox. Operating rooms, inpatient beds and infusion chairs appear to be available. Yet, the reality is often very different. These assets experience dramatic peaks and valleys in usage. As a result, patients receive appointments, but when they show up for care at peak times, they have to wait.

Other asset-intensive industries like airlines or package delivery services face similar challenges. However, through sophisticated modeling and simulations, organizations in these industries can predict and match supply to demand with considerable accuracy. Every day, millions of packages are delivered on time and scores of travelers safely reach their destinations. The healthcare sector needs the same types of capacity-optimization tools.

These were the overarching themes that emerged during a hospital operations summit as part of Becker's Hospital Review's 12th Annual Meeting in Chicago. Dozens of hospital executives participated in the summit. This white paper is based on their conversations and includes specific learnings from:

• Rush University Medical Center in Chicago
• UCHealth in Aurora, Colo.
• Vanderbilt-Ingram Cancer Center in Nashville, Tenn.

After a two-year search, Robinson, Ill.-based Crawford Memorial Hospital found the enterprise resource planning software of its dreams. 

In the past, Crawford Memorial's month-end close process took two full weeks. The new ERP cut that time in half.

Multiple departments and about 60 employees at the hospital utilize the ERP for tasks including user setup, workflow facilitation and payroll interface. The financial team, along with other departments, now have easier access to valuable reporting throughout the month, which has streamlined processes and allowed for better tracking and analysis of key metrics.

Download this whitepaper to learn more about Crawford Memorial Hospital's ERP journey.

Key learnings: 

• How Crawford Memorial Hospital cut its month-end close process by 50 percent
• How the ERP simplified the hospital's process of tracking key metrics
• How Crawford Memorial Hospital plans to use the ERP to accomplish future goals

Revenue cycle departments are facing a barrage of challenges from all sides — a lack of price transparency frustrating patients, the constant threat of data breaches, and staff shortages and burnout exacerbated by the COVID-19 pandemic, to name a few. 

It's too much for one department to handle on its own. To tackle these disparate issues, some top hospitals and systems have turned to collaboration between revenue cycle, IT and other departments with great success. 

In this white paper, leaders from Houston Methodist, Children's Hospital Los Angeles and more share how their departments banded together to improve the patient financial experience, maximize resources amid staffing shortages, and tighten cybersecurity.

You'll learn:

 

• Strategies to drive patient-centric collaboration across your organization
• How to meet patient expectations while keeping data safe in the digital age
• Specific types of automation that can alleviate staffing shortages and burnout

In today's economy, every dollar counts — especially for health systems. 

Dartmouth Health, a nonprofit academic health system in Lebanon, N.H., aimed to improve cash collections, patient satisfaction and funding for uninsured patients. Through an eight-year partnership, it achieved 101.6 percent of its cash collection goal and a 97 percent patient satisfaction rate.

This case study showcases how the health system was able to turn its goals into a reality.

Key learnings:

 

• How a one call customer service model resolved patient billing issues
• How Dartmouth Health saved $15 million in cost-to-collect
• How the health system improved single business office performance 

 

The modern-day revenue cycle journey is rife with pitfalls, from missed payments to changing industry regulations to roadblocks that frustrate patients and employees. To avoid leaving money on the table and getting dragged down by behind-the-scenes challenges, health systems need solutions that promote efficiency and can adapt with the times as consolidation and innovation show no signs of slowing down.

Clearwater, Fla.-based BayCare Health System is staying ahead of these changes by choosing to innovate, acting as a beta customer for RevElate, a new solution from Oracle Health that advances capabilities of its existing EHR and patient accounting platforms.

In this white paper, learn more about how BayCare's RevElate pilot and find out how your health system can: 

• Simplify and streamline the revenue cycle with a single master file
• Preserve the integrity and efficiency of the revenue cycle
• Cut down on errors that require time-consuming manual fixes
• Ensure a smooth transition between revenue cycle platforms

Navigating workforce shortages is one thing, but addressing this challenge on top of the massive shift to remote work is a whole new territory for revenue cycle management leaders, who still are expected to maintain their organizations' standards for productivity and financial well-being. Doing so alone can be daunting.
 
In this Finvi-sponsored white paper, you'll read perspectives and successes realized from Dallas-based Methodist Health System and Parallon of HCA Healthcare in using tech-enabled workflows to address RCM staff shortages, improve inventory management and enhance payer engagement.
 
Read more to learn: 

• Primary challenges that healthcare collections teams are facing today, such as increased call hold times and growing adoption of high-deductible health plans
• The importance of measuring team progress + performance to see improvement
• How automation drives quality, compliance and productivity for RCM teams

Wasted resources are the culprit of major hits to healthcare organization's revenue cycle, leading to low staff satisfaction and a poor patient financial experience.

Overcome the pressure of shrinking margins by increasing workforce efficiency with lessons in this e-book from Proliance Surgeons and Prosthetic & Orthotics Group.

In this e-book, you'll learn:

• Tips to improve workforce efficiency in healthcare
• How one specialty provider slashed staff time spent per denial by up to 30 days
• Strategies that helped an ASC double their processed payments and foster financial growth

Over the past decade, changes in the healthcare landscape have squeezed margins and fundamentally changed how providers get paid. Recent financial figures paint a discouraging picture for healthcare organizations — 2022 margins were down 4.6 percentage points from 2021, and total expenses rose 17.5 percent the same year.

Optimizing revenue opportunities and maximizing reimbursements are imperative for financial stability, and contract performance is critical to those efforts. This e-book details concrete steps hospitals and health systems can take to maximize revenue through better insurance contract management, and how having the right data can help them get there.

You'll gain key insights including:

• Three ways to leverage data to maximize revenue
• A step-by-step guide to negotiating profitable contracts
• The types of data you need to make negotiations more productive
• How to evaluate and improve claims compliance
• Tips for managing denials and prior authorizations

Healthcare organizations that offer the best financial experience are doing more than just providing modern tools. While tools like self-service payment options are important, these offerings aren't the only elements of an exceptional financial experience. 

Craft a plan to exceed patients' financial expectations with this four-step guide. 

Learnings include:  

• Three of the top financial challenges patients and providers face
• A full exploration of the patient financial care maturity model
• Checklists, metrics, and next steps for each of the four-step process

Patients and providers' are losing hope in patient access. With 47 percent of providers and 21 percent of patients feeling that access is currently worse than it was two years ago, it's clear that lots of work needs to be done.

Gain insights on the state of patient access and learn what you can do to improve it.

Three things you'll learn in this report:

• Access pain points for patients and providers
• Why providers have a more negative view of patient access than patients
• Why providers are optimistic that patient access is about to get better

Healthcare leaders face major financial and operational challenges every day. Amid historic headwinds, hospital and health system leaders must find ways to protect their organization’s bottom line while identifying and pursing growth opportunities.  

This new ebook features short, must-read articles on 10 key topics facing C-suite leaders today, with ideas on how to thrive amid today’s challenges.  Learn about:

 

• How one CEO keeps staff turnover under 1 percent 
• Growth opportunities despite recessionary trends
• Succeeding despite the lack of access to capital
• Overcoming net operating losses
• How partnerships help health systems thrive

  Get crisp summations of today’s most pressing challenges with practical, real-world solutions you can apply to your organization right now. 

As hospitals and health systems grapple with unrelenting staff shortages and retention issues, financial leaders must strategize how they can ease the burden on their teams — while also boosting productivity and freeing up analysts' time for more pressing projects. It's a tall order, but some organizations are seeing success with the right partnership.

In this white paper, you'll learn how Red Oak, Iowa-based Montgomery County Memorial Hospital leveraged technology to streamline its financial processes, enhance productivity and reduce month-end time to close by 50 percent.

You'll also get more details on how the hospital: 

• Streamlined accounting functions within one login application
• Employed its EMR to help with analysis and reporting
• Navigated implementation challenges (during the onset of COVID-19, no less)
• Increased staff satisfaction and buy-in

Health systems are painfully aware of the complexities of revenue cycle management and understand the need for RCM partners. In fact, 93% of health systems rely on at least one RCM partner.

But there are different reasons for pursuing RCM partnerships and very different approaches to partnership. Which approach and partners are best for your organization?

Here are insights from new research conducted with the Health Management Academy:

• 4 key reasons health systems pursue RCM partnerships
• 2 primary approaches to RCM partnership, and the key differences between them
• Factors to consider when vetting and evaluating RCM partnerships
• Why so many leading health systems are considering enterprise RCM partnerships

The key takeaway: RCM partnerships are necessary but they're not all alike. Understand the differences to make the best RCM decision for your health system.

High deductible health plans (HDHPs) have shifted the already-complex payer reimbursement burden onto the shoulders of consumers who are unprepared to bear it.

Consumers, on the one hand, need increased support to understand their bills and figure out how to pay them. On the other hand, patients with more skin in the game are becoming more demanding about the quality of their customer experience.

These changes necessitate a new patient payment model that focuses on delivering convenience and clear communication to patients, driving both quicker payments and increased patient satisfaction.

Download this whitepaper to learn:

• The current state of patient collections, with data
• How to help patients take charge of their new responsibility
• How to identify hidden coverage
• How to increase the likelihood of quick, easy payment

The economic landscape of the healthcare market has been forever altered by the COVID-19 crisis. Existing challenges have intensified, and the pace of change is accelerating, raising the bar for organizations to adapt strategically and quickly.

Download the e-book to learn more about how health leaders can ready their organization for growth with forward-thinking strategies that include:

• Meeting the consumer on their terms
• Adapting to new competition
• The growing role of strategic partnerships
• Mastering the new indicators of growth
• Tracking the spend of the health care dollar

Operating health systems and physician practices has always been hard, but COVID-19 has created extraordinary profitability challenges in 2020. Lower volumes, changing case and payer mixes and greater operating margin anxiety make revenue optimization more essential than ever.

We asked physician management and healthcare organization leaders to share their strategies for overcoming the considerable challenges of this altered landscape. They offer 10 strategies for using data and analytics to better manage capacity, coordinate care and optimize revenues, including:

• Tracking real-time practice COVID-19 volumes
• Managing productivity and modifying physician incentive compensation
• Capturing charges efficiently and accurately at the point of care
• Improving throughput across the continuum

The white paper features expert views from:

• Dennis Deruelle, MD – Executive Director of Hospital Medicine, American Physician Partners
• Andrea Funk, RN, MEd, CPHQ – Vice President of Integrated Acute Care Operations, US Acute Care Solutions
• Derick D. Perkins – Founder and Managing Partner, Metis Advisors LLC

COVID-19 has pushed healthcare delivery beyond its breaking point, heightening the urgent need for accelerated patient care, improved clinical efficiencies and secure clinical communication with real-time critical patient updates.

Before the arrival of COVID-19, specific environmental trends were challenging the healthcare industry, such as acquisitions of smaller health systems by larger health systems, clinician shortages and burnout. These trends had already created an urgent demand for clinical communication platforms (CCP) that would work securely across growing networks of diverse care provider organizations. The arrival of COVID-19 has applied untold new pressures to already strained systems.

In this white paper, you will learn about:

• The impact and cost of COVID-19 on healthcare
• How clinical collaboration platforms improved communication during COVID-19
• Where you will see cost savings from leveraging clinical collaboration platforms
• What to look for in a clinical collaboration platform in order to achieve savings
• How clinical collaboration platforms can help your organization increase efficiency and achieve return on investment

Spending on specialty drugs grew to $301 billion in 2021 — and it's projected to surge even more over the next two years. Amid these projections, health systems are rethinking strategies to best manage the costs and complexities of their specialty medications.

In this interview, hear from Cardinal Health’s specialty drug inventory expert about inventory technology that enables providers to better manage specialty drug inventory and ensure these expensive products aren't going to waste.

Learning points:

• Prepare for unpredictable demand without incurring carrying costs for limited distribution drugs
• Optimize your specialty inventory spend by only buying products you use
• Eliminate waste due to expired specialty medications

The long-term care sector is emerging from COVID-19 wounded yet equipped with plenty of lessons learned in infection prevention. While improving quality and patient safety will take substantial, concerted efforts, there are small but powerful changes facilities can make today to promote better outcomes.

This guide offers a collection of updated, evidence-based guidelines for hand hygiene and surface disinfection to support your team as you navigate forward. You'll find actionable tips and insights on:

• Post-COVID revisions to infection prevention regulations
• Criteria for evaluating hand hygiene and surface disinfection products
• Resources that propel improved safety culture and infrastructure

Patients' heightened expectations for convenience and fast responses have spurred healthcare organizations to level up their contact centers, and move away from antiquated "call centers" that have historically led to rerouted calls, inefficiencies and frustration.

This interview with Ron Strachan, Healthcare CIO Advisor at Zoom shares what healthcare organizations — whether a provider, payer or life science company — need to build a modern, robust contact center.

Learning points:

• Why contact centers have gained renewed attention as a top priority
• How a cloud based, video enabled, contact center solution can expand patient engagement and satisfaction
• Ways the modern contact center can increase flexibility for physicians and potentially reduce burnout

The last half century has borne witness to a new paradigm in healthcare delivery. What was once unimaginable — namely performing surgery anywhere other than the hospital — has become commonplace. Today, more than 50 percent of surgeries are performed in outpatient settings, including ASCs and hospital outpatient departments. 

Despite the growth in outpatient procedures, challenges remain. Barriers to the continued expansion of outpatient procedures include differential payments for various sites of care, inadequate compensation for preoperative patient optimization, competing hospital priorities, and inequities in patient access.

This whitepaper provides a comprehensive overview on current trends in outpatient procedures and what  healthcare organizations must do to remain successful in the future.

Key learnings:  

• Current and future regulatory and financial trends 
• Key considerations for shifting procedures to lower sites of care
• How benchmarking tools can provide guidance

 

Stubborn workforce challenges brought to the surface the need for streamlined care coordination and augmented, unburdened staff. Innovative health systems are exploring what's possible via artificial intelligence-powered technology, not only to address these issues but also to meet patients' rapidly changing needs and preferences — whether inside or outside the four walls of a hospital room.

In this white paper, you'll see insights gleaned from an executive roundtable at Becker's Hospital Review's 2023 Annual Meeting in Chicago, where leaders discussed the role of automated intelligence and platform-based tech in these areas. Read more to learn about:

• Core tech features of the redesigned, modernized patient room
• How clinical care coordination centers address efficiency and patient needs
• Why leaders should think twice before fully outsourcing to an AI system

For hospitals and health systems to achieve long-term financial sustainability in the face of economic pressures, a one-size-fits-all approach to payments isn't going to cut it.

In an advisory call, leaders from NYC Health + Hospitals in New York City, Allegheny Health Network in Pittsburgh and Baptist Memorial Health in Memphis, Tenn., discussed the patient payment landscape, and shared strategies to improve payment processes and the patient experience.

In this e-book, you'll learn what these healthcare organizations and others are doing to create a culture that fosters positive financial conversations with patients.

Key learnings:

• Tips for increasing point-of-service collections
• Best practices for educating patients on financial responsibility and health insurance
• How to personalize payments for a better patient experience

Outstanding outcomes and lower costs are the hallmarks of ambulatory surgery centers. However, consistently delivering these results isn't easy, especially for complex procedures such as spinal surgery and joint replacements. To ensure high patient satisfaction and reduce hospital readmissions after such procedures, effective pain management is essential.

Becker's Healthcare recently spoke with four physicians about how pain management protocols in ASCs have evolved as more patients and procedures have shifted to outpatient settings and as the opioid crisis persists. Experts also shared the core components of a successful multimodal pain management program. The ASC surgical and pain management experts tapped for their insights included:

• Michael Briseño, MD, North Texas Orthopedics and Spine Center (Grapevine, Texas), Texas Health Orthopedic Surgery Center Heritage (Fort Worth, Texas)
• Jonathan Hyde, MD, Miami Spine Specialists
• Richard Teames, MD, BSN, Dallas-based Valiant Anesthesia Associates
• Shane Zamani, MD, Surgery Center at Doral (Fla.)

Healthcare facilities can't afford missteps in protecting their staff and patients — with 1 in 31 patients enduring a healthcare associated infection on any given day and hospitals spending $28.4 billion on this issue annually, leaders must prioritize the tried-and-true protocols that promote safety, including best practices for exam gloving.1

In this guide, you'll learn the key steps to properly select, store and use exam gloves to ensure the optimal health and well-being of your patients and clinicians.

You'll have access to resources including:

• An exam glove clinical application matrix to help you choose the right exam glove in every clinical setting
• An exam glove storage guide
• Step-by-step instructions for putting on and removing exam gloves for the best possible protection

Healthcare organizations face immense challenges, including staffing, financial and regulatory challenges. Success in this environment requires transformational leaders who can inspire teams and drive impactful change.

In healthcare, transformational leadership yields numerous benefits, including employee engagement and retention, patient safety and organizational achievement.

The key question is: how to develop truly transformational leaders?

This new white paper lays out exactly what transformational leadership is, what the benefits are and most importantly – how to become a transformational leader.

Download this white paper now to learn:

• The definition of transformational leadership
• Characteristics of transformational leaders
• The many ways that transformational leadership benefits an organization
• Four steps to become a transformational leader

 What trends are shaping the direction of the healthcare industry in 2023? We surveyed consumers to understand how they look for care, including how search, ratings/reviews, and other factors influence their choice of a provider. It’s clear that digital drives the patient journey – and 86% of patients say they read online reviews, up from 72% last year.

Our concise and hard-hitting trends guide shares concrete feedback that providers can use to become more patient-centric and successful.

You’ll learn:

• How patient feedback drives business results.
• How Google influences the patient journey.
• Why in-network retention is at risk.

No shows are a real problem for healthcare organizations, costing the industry an estimated $150 billion annually. In addition to higher costs to the care provider, patients who fail to show up for their appointments often require more expensive emergency care later on.

Understanding who is most likely to no-show for an appointment — and why — is important to determining how to best tackle the issue.

In this whitepaper, you'll learn:

• 3 strategies that don't move the needle on no show rates
• 5 common misconceptions about patient behavior and motivations
• 7 things that actually work to radically reduce the number of no-shows

Consumers today can have virtually any product delivered overnight, choose what to watch with the touch of a button, and look up any topic in seconds — and they expect the same level of convenience from their healthcare providers.

Online reviews, the expectation of price transparency and the popularity of wearable health-tracking devices are all influencing the way patients seek medical care. This e-book explores five trends in care delivery transforming the modern patient experience. 

Key learnings include:

 

• How patients are choosing healthcare providers today
• Why price transparency is a must
• What patients are looking for in the care experience

 

Staffing challenges mean it’s increasingly difficult to maintain on-time patient turning and prevent pressure injuries. Fortunately, the latest guidelines detail recommended prevention protocols and promote new technology that can remind staff of turning times.

In this paper, see:

• Highlights of the guidelines in an easy-to-read format.
• A comparison between auditory cueing and wireless patient monitoring technology.
• A case study showing how wireless patient monitoring improved efficiency for nursing staff and significantly reduced HAPI incidence in a 145-bed general hospital.

The first patient monitoring system designed to aid pressure injury prevention protocols is the LEAF◊ Patient Monitoring System, which combines wearable patient sensors with a user interface, offering:

• Personalized care for each patient
• Digital turn reminders (in room and at the nurses’ station)
• Confirmation that patient turns have sufficiently offloaded pressure
• Automatically generated reports

Research from Healthgrades shows that women are missing out on vital health screenings — around 55 percent of women skipped or delayed preventive care in the last year and were 48 percent more likely to do so than men.

But whether it’s navigating patients' post-pandemic perceptions or concerns about diversity, equity and inclusion, health system and pharma marketers can help female patients prioritize wellness and make confident healthcare decisions.

Download the special report to learn:

• Why women are missing out on care
• What obstacles prevent women from addressing health concerns
• The 3 biggest things women look for in a healthcare provider
• How marketers can enhance patient experiences and outcomes + 4 ways they can better serve women

In today’s digital landscape, anesthesia teams cannot document procedure details by hand or use AIMS software that doesn’t properly manage the entire perioperative encounter. These inefficient, outdated tools risk patient safety and can lead to staff burnout.

In this white paper, you'll learn about the perioperative AIMS software that led an anesthesia group in a Florida health system to success with EHR integration, mobile flexibility, and an intuitive user interface.

Discover the benefits through their eyes — from improved staff satisfaction, documentation, and patient safety to cost savings and streamlined OR processes.

Read more to find out how your facility could enable:

 

• Automatic charting of patient vitals with wireless data streaming from anesthesia monitor machines
• On-the-go documentation with a mobile tablet that allows for real-time patient check-ins
• Improved patient safety and compliant documentation from pre-op to post-op and billing
• Increased staff satisfaction within an understaffed workforce

 

When it comes to blood transfusions, there simply is no room for error. Despite advances in technology and process controls, incidents involving errors that could result in wrong transfusions are all too common. To see real improvements, a new approach to transfusion safety is needed.

Point-of-care blood management systems can help reduce transfusion errors while improving efficiency and lowering costs. Discover how the implementation of this system helped one hospital save $436,000 annually.

In this whitepaper, you'll learn:

• The problems hospital blood supply chains face today
• Why the role of point-of-care blood management systems is more critical than ever
• How point-of-care blood management systems help support transfusion safety, compliance and efficiency while reducing costs

Patient readmission rate is a key metric used to assess a hospital or health system's quality of care. High readmissions are a big indicator of a failure to properly address patient health management.

This white paper outlines how one health system successfully reduced readmissions for chronically ill patients by utilizing remote patient monitoring.

In this whitepaper, you'll learn:

• Best-practices for implementing a sustainable and effective remote patient management program.
• How Grand Forks, N.D.-based Altru Health System achieved significant reductions in readmissions for specific clinical case uses and expanded its remote patient monitoring program.
• How remote patient monitoring programs can increase patient-provider communication, improve patient engagement and encourage patient self-management.

Are we doing everything we can for vascular patients? 

CAD and PAD patients have always faced roadblocks along their post-intervention care journey, from costly treatments to finding the motivation and time for managing their conditions. Additionally, there's a disconnect between physicians' and patients' views on the value of digital tools in adhering to care plans. 

This white paper from Year 3 of Abbott's Beyond Intervention research into the global state of vascular care contains key insights from over 2,000 patients, healthcare providers and healthcare leaders on how we might improve patient adherence and outcomes outside healthcare facilities. 

Key learnings include:

 

• The importance of a comprehensive care experience within the healthcare system
• The biggest challenges for patients in adhering to post-discharge care plans
• How healthcare leaders and providers can provide multiple touchpoints and leverage digital tools to make adhering to a care plan at home easier for patients

The 100-year-old Mantoux tuberculin skin test requires two office visits and a highly trained eye from the physician to make a diagnosis. Human error is inevitable, and it's common for patients to miss their second appointment, wasting office time and sending them back to square one. 

For nearly 20 years, the Interferon Gamma Release Assay — a simple blood test — has offered a more efficient, more accurate alternative, yet 3 out of 4 healthcare providers default to the century old method. In this white paper, Quest Diagnostics will explore the facts and debunk the myths and misconceptions that have surrounded IGRAs since their inception. 

Key learning points: 

• How IGRA blood tests use the latest field-proven medical technologies to yield a conclusive result 97 percent of the time
• How the IGRA saves patients and physicians time and stress
• Why the IGRA is ultimately the most cost-effective choice

Precision oncology has come a long way — equipped with new and better information gleaned from genomic testing, more hospitals and health systems are building comprehensive programs around this form of medicine. But it is no easy task: Leaders initiating such programs must be prepared with the teams, processes, workflows and partnerships needed to ensure success and standardized care.

In this white paper, Duarte, Calif.-based City of Hope shares five key lessons learned from building their precision oncology program, as well as the success they're seeing in patient engagement and earlier detection.

You'll also learn:

• How precision oncology has changed over time, and how the more recent "panoramic" approach is better positioning clinicians to choose the right treatments for patients
• Why standardization of care in precision oncology is critical for equitable care
• The benefits that a precision oncology program can bring to patients and communities + the infrastructure and processes organizations should consider in building a successful program

Diagnostic errors affect an estimated 12 million adults in the U.S. each year — compromising patients' well-being and facilities' bottom line, as these errors cost the healthcare system approximately $20 billion annually. Especially at organizations embracing value-based care, leaders must explore the root causes of these errors, which can range from unconscious biases to lack of clinical resources, and consider how clinical decision support tools may fit into their workflows.

In this white paper, you'll learn how clinical decision support tools can augment physicians' reasoning and enable them to visualize patient data, access specialist knowledge and identify trends to improve efficiency, accuracy and quality of care. You'll also find insights on:

• The dangers of unconscious bias in diagnostics
• The impact of inappropriate referrals
• Improving patient satisfaction and health equity

Supply disruptions to surgical drapes and gowns create frustration and additional work for operating room staff forced to hunt down alternatives.

Healthcare leaders shouldn’t underestimate the importance of supplying staff with the right operating room products to ensure they feel confidently protected to care for patients.

This eBook explores how supply reliability affects clinical teams and the solutions that can help mitigate surgical drape and gown challenges in the OR.

Please fill out the form to download the eBook.

Learning objectives: 

• Appropriate protection and comfort for any procedure
• The value of choosing the right drape and gown for each procedure
• How a healthy supply chain with state-side manufacturing can help keep shelves reliably stocked.

Early identification of sepsis and consistent evidence-based care must be a priority for hospital administrators and clinical leaders. Driven by lengthy stays, sepsis is the most expensive condition for U.S. hospitals, is a major driver for readmissions, and is a top reason for in-hospital patient mortality.

To tackle these challenges, Conway (Ark.) Regional Medical Center focused on patient monitoring to improve compliance rates and make doing the right thing easier for clinicians.

Read this case study to learn how Conway Regional: 

• Identifies patients with sepsis earlier with continuous alerts and reminders that guide care
• Improved SEP-1 bundle compliance by more than 20 percent over four months 
• Achieved cumulative savings of $384,000 in four months 

 

What would member satisfaction and business profitability look like in your organization if you could ensure patients consistently get the right care at the right time? When over- or underutilization occurs, the impact ripples to all patients/members and your business. Medical Review Institute of America (MRIoA) has modernized utilization management to ensure appropriate care. Find out how with digitalization, advanced analytics and evidence-based clinical guidance, and greater connectivity between health plans, patients and top medical specialists across the nation, independent clinical review has become the solution health plans, pharmacy benefit managers (PBMs), third-party administrators (TPAs), government, and self-insureds can’t compete without.

Key Learning Objectives:

• Learn how modern utilization management solves multiple challenges for healthcare organizations
• Understand the keys to empowering patients and reducing unnecessary costs by ensuring appropriate care
• Find out how modern independent clinical review works seamlessly with your organization to expand your capabilities

Facing long wait times, heavy administrative burden and rising physician dissatisfaction, leaders at Birmingham, Ala.-based UAB Hospital knew they needed to revamp scheduling at its Kirklin Clinic.

The so-called "superclinic" houses hundreds of physicians in nearly three dozen specialties and represents one of the busiest outpatient centers in the U.S.

During this webinar, leaders will share how the Kirklin Clinic implemented an intelligent room scheduling system to address these challenges and grow patient volume without expanding physical space. Learn how the hospital achieved:

• A 7.4 percent increase in patient visits and 4.7 percent increase in clinic session volume
• Shortened patient wait times
• Reduced administrative burden and higher physician satisfaction

Efforts to empower patients via digital tools accelerated amid the pandemic, as leaders worked to increase access to care. New data from more than 38,800 hospitals and health systems worldwide suggests these strategies are working — though there is still room for improvement.

CHIME's 2022 Digital Health Most Wired survey assessed healthcare organization's digital health capabilities and usage across eight key categories, including patient engagement. This report offers a summary of the survey's patient engagement key findings, including a look at how organizations have improved patient engagement and what the intersection of patient empowerment and digital health will look like in the future.

In this report, you'll learn:

• Which tools the majority of systems now have and consider table stakes
• Which tools are most underutilized by systems
• How to maximize staff and patient engagement

Hospitals are fighting an ongoing battle against unrecognized patient deterioration, alarm fatigue, opioid-induced respiratory depression, sepsis, unplanned extubation and other preventable conditions. In this whitepaper, we will review the scope of these patient safety matters, inadequacies of current practices, the emergence of clinical surveillance and a strategy to implement continuous clinical surveillance that helps enhance patient safety and outcomes.

Key points that readers will learn include:

• The clinical and financial impact of alarm fatigue and these adverse patient conditions
• How continuous clinical surveillance is different from patient monitoring and alarm management and focuses on mitigating non-clinically actionable alerts and notifications
• Published results that hospitals have achieved with continuous clinical surveillance

Oral surgeons must effectively communicate with payers, keep up with appointment scheduling, and stay on top of patient billing. 

Juggling these responsibilities on top of providing patients with the care their patients deserve can be a challenge without the right support. 

In this white paper, you'll learn about the role of technology in oral surgery management and how it can support clinical excellence and practice efficiency.

Key learnings:  

• How cloud-based practice management tools can improve workflows
• Enhancing shared decision-making culture using digital technology
• Using cloud technology to help transform clinical care and administrative processes

 

To be successful, every DSO must strive for a strong and dynamic procurement strategy. Large rapidly growing specialty DSOs are no exception.

One multispecialty DSO with more than 180 locations was able to save about $3 million annually by executing a strategic procurement initiative that drove savings towards their bottom line and increased ordering efficiencies among their practices in the process. This was all done while maintaining physicians' and clinicians' autonomy regarding clinically sensitive items they have access to.

Download the case study below to learn how SourceClub helped this multispecialty DSO save millions and achieve success

Today's most significant business operation problem in dental offices is repetitive, consistent, and boring manual processes and tasks. DentalRobot solves this problem with its proprietary automation platform specially designed for dental practices, and its unique approach of Pre-Built Robots and Automated Workflows.

Regardless of how you built the processes in your DSO, MSO, or Group, DentalRobot provides a custom-fit automation solution that matches your current context and vision for operations and growth. We understand each specialty and its journey. We impact your organization's outcomes by rapidly automating every process from insurance verification or EOB posting to Accelerated Patient Scheduling or Customized Treatment Plan Follow-Ups.