White Papers - Now Available for Download

  The following white papers have been made available to readers of Becker's Hospital Review. Click on the category below to see the whitepaper available on that topic.



Patient Satisfaction

Process Improvement


Workforce Management





Source: VisitPay

The growth in patient financial responsibility for medical costs is one of the most significant trends to affect healthcare providers in recent years. Patients are now one of the biggest payors, which requires medical providers to make drastic changes to their billing and payment systems. Is your hospital giving patients the tools they need to better manage their medical bills? Read this paper to understand:

  • How to improve the patient financial experience
  • Strategies used by two major health systems to achieve improvements in patient payment yield and patient satisfaction
  • What healthcare organizations can learn from other industries about improving the billing and payment process

Click here to download this whitepaper. 


Philips Wellcentive

Source: Philips Wellcentive

Value-based care (VBC) growth has been slower than originally projected, yet there are signs that adoption is on the rise. Is your organization reaping Return on Investment from participating in VBC payment models or are you still watching from the sidelines? Read this paper to understand:

  • Why ACOs are a barometer of VBC growth
  • How to calculate the high cost of failing to act now
  • Three key strategies healthcare organizations can use to make VBC profitable:

1. Create a high-performance referral network to help reduce patient ‘leakage’

2. Improve transparency, convenience and value for patients

3. Negotiate inclusion in narrow networks and more favorable payer contracts

Click here to download this whitepaper. 


Source: Medpricer

Are you challenging your supply chain to reach its full potential? Leadership may hold supply chain accountable for savings, but they shouldn’t stop there. Talented procurement and materials teams can deliver better outcomes beyond cost, positively influencing factors such as improved service level terms and quality of service. In other industries, supply chain is treated as a strategic asset, but in healthcare, it often seems that supply chain is still trying to earn its way out of the basement.

The supply chain has vast potential to alleviate revenue pressures by dropping cost savings to the bottom line. Contract improvements in purchased services categories could be the golden ticket.

Click here to download this whitepaper. 


Source: KeyBank

Determining the type of cyber insurance to purchase is no trivial matter. Cyberattacks targeted hospitals and health systems at an alarming pace in 2017 — nearly exceeding the rate of one breach per day.

This white paper helps healthcare leaders assess the cost-benefit of cyber insurance for their organization by reviewing the scope of cyberattacks in 2017, examining various cyber risks and coverage opportunities, and discussing key trends affecting insurance needs in the next three to five years.

Readers will learn:

  • Financial and intangible costs of
  • CyberattacksEvolving cyber vulnerabilities and key coverage areas
  • How appropriate insurance can support breach responses and cyber exposures

Click here to download this whitepaper. 



Title: The road to systemness: Delivering an outcomes-driven supply chainDelivering an outcomes-driven supply chain

Source: Medline

Lack of systemization in a health care supply chain causes significant issues for the health system financially, logistically and culturally.

Ohio’s largest provider of health care was faced with a decentralized supply chain that made it inefficient and expensive. This white paper tells the story of how Mercy Health rebuilt its supply chain culture, organization and logistics processes to better meet the needs of its internal customers and enhance patient care.

Readers will learn:

  • How consolidation and standardization impacts health care operations
  • Why a shared-risk, strategic supply partnership can improve service and efficiencies
  • The benefits of establishing a consolidated managed physician preference items (PPI) logistics model

Click here to download this whitepaper.


Title: Optimizing the revenue cycle starts here: Aligning compliance and coding with the physician workflow

Source: Ingenious Med

When physicians code incorrectly for services — through both over- and under-coding — it puts organizations at significant compliance risk and affects the bottom line. Through a comprehensive review of your clinical and financial practices, you can mitigate your risk and improve the efficiency of your billing.

In this whitepaper, you’ll learn:

  • The true costs of under- and over-coding.
  • Four ways to mitigate compliance risk.
  • Effective clinical workflow management.
Click here to download the whitepaper.



Title: Using AI to meet operational, clinical goals

Source: Philips

With hospitals collecting more and more data and rising expectations from patients around their healthcare needs, the case for artificial intelligence (AI) adoption is compelling. AI is now gaining traction in healthcare because of its ability to help generate insights from large amounts of data – offering a much-needed helping hand to overburdened staff. For healthcare IT leaders, there is much to gain from the insights, recommendations and operational support that AI promises.

In this paper, we will explore how artificial intelligence (AI) can help health IT leaders drive operational efficiency and support clinical decision making. The paper will delve into four key ways in which AI can support the goals of health IT leaders as they continue to manage their digital transformation.

These areas include:

  • Improving operational performance and efficiency
  • Supporting high-quality and integrated clinical decision
  • Enabling population health management
  • Empowering patients and consumers

Click here to download the whitepaper. 



Title: Thrive in a changing payer market with analytics as a core competency

Source: NTT DATA 

Health plans need specialized analytic solutions to improve care, reduce costs and enhance member satisfaction. But they face two problems in doing this: advanced analytics solutions are expensive and time-consuming to implement, and running them typically requires data scientists with healthcare experience, who are difficult to find.

To help health plans overcome these hurdles, NTT DATA developed three analytics-enabled solutions that organizations can use to drive new business growth and better manage key business indicators, such as medical costs, population risk and member engagement rates. By deploying NTT DATA's medical cost management tool, one health insurer identified nearly $3 million in excess payments within four months of claims data.

Read on to learn how NTT DATA's cognitive engine-driven predictive analytics solution, medical cost management solution, and member sentiment analysis platform empower health plans to gain insights into their member risk patterns, medical spend trends and financial operations — faster, cheaper and easier.

Click here to download the whitepaper. 


 Patient Satisfaction

NRC Health Logo 2

Title: Your care Experiences are Excellent. Now - Can you make them Easy?

Source: NRC Health

Satisfied patients aren’t necessarily loyal ones. Patients are more likely to change providers than they’ve ever been. According to new research from NRC Health and The MetroHealth System in Cleveland, 80% of patients reported that they’d switch providers for ’convenience factors’ alone. 

    MetroHealth Logo
  • Define the problem by mapping points of friction in your care
  • Gain a deeper understanding of why healthcare is hard for patients
  • Learn the steps your organization can take to create ease

Click here to download this whitepaper.


Title: State of the Connected Patient Report

Source: Salesforce

sf Health Cloud Logo

Get the latest research from Salesforce for Healthcare. We asked over 2,000 Americans to share their thoughts on connecting with payers, providers, and life science companies, both currently and in the future. Download this year’s “Connected Patient Report” to learn:

  • The artificial intelligence trend that 70% of Baby Boomer patients are most excited about
  • What 72% of respondents unanimously said about video chats and texting with payers
  • Why 72% of Americans choose one pharmaceutical brand over another

Click here to download this whitepaper.


Title: How System Executives Supported Their Local EDs Through Harvey, Irma, and the Las Vegas Shooting

Source: HealthStream


Healthcare is an industry where lives are at stake every day, something that’s never far from providers’ minds. When major catastrophes, be they man-made or natural, occur, those patients and their care take on even greater importance, as does the support given to those who are providing that care. Learn how healthcare system executives supported their local Emergency Departments through hurricane Harvey, hurricane Irma, and the Las Vegas Shooting.

Click here to download this whitepaper.



Process Improvement

When organizations successfully engage their customers and employees, they experience a 240% boost in performance-related business outcomes, reports Gallup. On the surface, these may seem like separate issues – swaying internal audiences, showing value and engaging employees. In this resource, we’ll help you understand how one fuels another, with data and communications helping you bridge the gap to build relationships that are fruitful and profitable for everyone involved.

Click here to download this white paper.


Transitioning patients between outpatient, inpatient, post-acute and home settings can be a major challenge for hospitals. For organizations participating in value-based reimbursement models, it can also be costly. This case study examines how Holyoke (Mass.) Medical Center  redesigned its care management process to break down communication siloes across the care continuum and improve patient care. After six months, the efforts yielded measurable results, including improved patient experience scores and reduced readmissions based on an analysis by Press Ganey.

Click here to download this white paper.


Title: Rethinking Data Strategies for Bottom Line Impact: The Power of Reference Data Management

Source: Wolters Kluwer


Extracting “value” to achieve bottom-line results requires healthcare organizations have systems in place to ensure clinical, operational, and financial data are captured and used to for reporting quality metrics tied to risk-based payments and reimbursement.

The reality is providers are leaving money on the table. And it all comes down to how data is being managed. Providers must properly manage a critical, yet underutilized data asset— reference data—to ensure a “single source of truth.”Read the executive brief for a five-step approach on how to manage reference data to maintain a competitive edge and maximize reimbursement.

Click here to download this white paper.


Title: Disrupt Your Health System Before Amazon Does

Source: MobileSmith

mobilesmith logo

Competition and consumerism are quickly transforming the traditional outlook for the healthcare industry. Technology is both the disruptor and the deliverance as organizations balance medical efficiency with a better patient experience, filling the spaces between traditional care models and engaging patients in their care journey. With renewed interest from large tech companies that have built successful consumer-first business models now focused on efficiencies in the healthcare chain, traditional healthcare organizations must act faster to set the bar and leverage their unique expertise.

Key learning points:

  • How to embrace mHealth as your new front door
  • How consumer-focused tools can save as much as $300 per surgical procedure
  • Why optimizing patient experience, management and self-care is mandatory

Click here to download this white paper.


Title: The Three Most Common Professional Fee Billing Mistakes Made in US Hospitals

Source: Intermedix

IMX logo Web

Hospital coding departments have seen a dramatic increase in professional fee coding following the wave of physician group acquisitions in recent years. These facility coding teams are highly skilled at inpatient and outpatient coding, but are often challenged by the highly specialized physician-orientated coding subset. This issue is gaining increasing scrutiny as sub-optimal professional fee coding is a compliance risk and can negatively impact the bottom lines of the hospital, and the physicians’ practices for which they support.

  • Learn why facility fee guidelines cannot be applied to professional fee E/M level selection
  • Discover the importance of leveraging data on regional payer reimbursements
  • See how formal coding education for providers can impact compliance

Click here to download this white paper.


Title: Telemedicine helps providers navigate increasingly complex stroke decisions — here's how

Source: SOC Telemed

In the United States, someone has a stroke every 40 seconds, and every four minutes, someone dies of stroke.


By accelerating and streamlining the diagnostic process for stroke patients, telemedicine providers like SOC Telemed help to provide patients with better outcomes by increasing access to the most appropriate brain-saving procedures and giving partner hospitals a competitive edge by strengthening their outcomes and clinical reputation for stroke care.

In this white paper, readers will learn:

  • Why quick decision-making is central to effective stroke care
  • How consulting with specialized practitioners can help hospitals preserve a greater proportion of stroke patients' brain tissue
  • How allowing remote neurologists to assist in the diagnostic process helps small and understaffed hospitals increase their revenue and improve patient care

Click here to download this white paper.


Title: How to use data to drive clinical and financial results — 4 thought leaders discuss


Source: HealthTrust

In healthcare, data is only as valuable as the number of physicians who trust it and are willing to use it. Helping physicians understand exactly how and why analytics programs use information is critical to implementing sustainable, data-driven improvement initiatives in any healthcare organization.

Becker's Hospital Review and four data and quality improvement experts from HealthTrust joined to discuss opportunities and strategies for using data to drive clinical and financial outcomes in health systems. Download this executive roundtable to discover:

  • How to make data meaningful to clinical and nonclinical stakeholders
  • The key to gaining physician trust in data
  • Tips for implementing sustainable, long-term improvement programs

Click here to download this white paper.


Title: Rethinking Standardization: Leveraging your team, clinical partnerships, and data to drive quality and patient value

Source: Schumacher Clinical Partners

schumacher logo

Reducing variation in care is now more important than ever, and can impact tens of millions of dollars in savings while improving outcomes and efficiencies. Yet, despite varied recommendations, truly sustainable strategies are still elusive. We must rethink common avenues of standardization to leverage the skills, experience, and perspectives of all team members.

In this white paper, you’ll find:

  • A new framework to engage unique contributions from five different stakeholders
  • Recommendations for leveraging data and feedback systems
  • The key role of clinical partnership in the quest for sustained standardization

Click here to download this white paper.


Title: VA Hospital Claims: Deconstructing the Resolution Process

Source: Argos Health


The US Department of Veterans Affairs (VA) augments its own healthcare resources by purchasing care from non-VA community providers. This is done under a variety of overlapping programs combining to create a complex environment in which community providers must operate. In addition to the inherent complexity, there is substantial uncertainty related to the future of the VA purchased care programs and how hospital reimbursement will be impacted over time.

  • The history of VA community care programs and why they are so complex
  • Best practices when working with the VA
  • Options for effectively managing VA revenue recovery when few resources are available

Click here to download this white paper.




Vituity Logo with Tagline RGB 300ppi

Title: The Transformation of Behavioral Health Care Begins in the ED.

Source: Vituity

The struggle to address the crisis in emergency psychiatry impacts patient safety, quality of care, hospital efficiency, and the bottom line. Industry leaders agree, early intervention is critical. Since the vast majority of psychiatric emergencies resolve within 24 hours, hospitals can prevent unnecessary admission and enhance care by shifting to earlier intervention in the ED. This paper shares how today’s leaders are transforming EDs to address this population.

Click here to download the whitepaper.  



Title: Harvey, Irma and Las Vegas: Lessons Learned from the Leaders Who Were There

Source: Healthstream

We wake up most mornings expecting a normal workday. Suddenly, the world around us changes, and we are asked to perform under conditions most healthcare leaders have never experienced.

In the fall of 2017, a number of our nation’s leading health systems dealt with natural disasters or mass casualty events one right after the other.

In this eBook, HealthStream focuses on first-hand accounts from the local emergency department Medical Directors in Southeast Florida, Houston, and Las Vegas. Learn more about the tremendous stories of healthcare leaders rising to the occasion and heroes working around-the-clock to care for multitudes of patients.

Click here to download the whitepaper.  


Tru D

Title: How to implement UV disinfection for real-world results

Source: Tru-D

Tru-D SmartUVC is changing the way healthcare works by providing hospitals with cutting-edge technology for enhanced disinfection of hospital environments. Tru-D aims to offer a programmatic solution for hospitals’ room disinfection needs and works with each facility to achieve their specific HAI reduction goals, resulting in significant cost savings and improved patient outcomes. This white paper details Tru-D’s unique technology and how Gibson Area Hospital successfully uses Tru-D to help keep patients and staff safe and germ-free.

Click here to download the whitepaper.  



Workforce Management

Medicus Logo New 300dpi

Title: Business Implications of Cultural Humility in the Healthcare Setting

Source: Medicus

Want to boost patients’ trust and support the delivery of higher quality care while building business value and maximizing revenue? Download our latest white paper, “Business Implications of Cultural Humility in the Healthcare Setting,” to learn about the impact of social responsibility and six significant steps for healthcare leaders from Cristina Muise, president of Medicus Healthcare Solutions.

Click here to download the whitepaper. 

Title: Research Findings: Frequent Interruptions Distract Clinicians from Patient Care, Contribute to Stress and Burnout

Vocera LogoSource: Vocera

Frequent interruptions distract doctors and nurses from patient care, contributing to stress and burnout. How big is the problem? How can IT and clinical leaders monitor, measure, and manage interruptions? How much do interruptions that disrupt patient care contribute to clinician stress and burnout? This HIMSS Analytics report explores how clinical and IT leaders view these challenges, and how they can solve them efficiently and effectively.

Read the HIMSS Analytics report to learn:

  • How clinical and IT leaders view the challenge of interruptions and how they are working to address it
  • How to more efficiently identify and reduce the interruptions that contribute to clinician stress and burnout
  • How to optimize clinical communication workflows and be better positioned to achieve clinical imperatives for improving patient care
  • Why viewing multiple vendors’ usage reports in isolation and manually compiling data to decipher trends is not enough

Click here to download the whitepaper. 


Title: 5 Workforce Management Strategies to Boost Employee Engagement

ge monogram primary blue RGBSource: GE Healthcare

Acquiring and retaining skilled staff is becoming more and more challenging for health systems, and it has a large effect on both cost and quality outcomes. Voluntary nurse turnover continues to be a big issue, especially among millennials. A survey conducted revealed 5 staffing strategies that can help boost engagement:

  • Successful and effective incentive programs to fill difficult shifts
  • Acuity-based staffing methods
  • Self-scheduling
  • Nurses working to top of their licenses
  • Equitable workloads

Click here to download the whitepaper. 


Title: Emergency Department Culture Change Improves Care Quality, Efficiency, and Provider Retention: Here’s How.

CareCultureSource: CareCulture Healthcare Partners

The challenges of healthcare management are constant and inevitable. The ED is no different. Issues vary from facility-to-facility and may even vary from month-to-month therein. Whatever the challenge, there are measures you can take to prepare your team to thrive through challenge and change.The best place to start is to establish a strong team culture. In this white paper, we outline key ways to cultivate an ED culture that clinicians will want to be part of that, in turn, will drive improvements in quality, efficiency, and provider retention metrics, including:

  • Developing medical leadership
  • Aligning priorities, mindset, and goals

Click here to download the whitepaper. 



jnj Medical Devices Companies logo Vertical rgb

Title: Outpatient Joint Replacement and Achieving the Triple Aim

Source: Johnson & Johnson

Total joint replacement in an ambulatory surgery center is an opportunity for health care professionals to optimize the Triple Aim. Buffalo Surgery Center in Buffalo, NY performed 330 outpatient total joint replacements between 2015 and 2017. This white paper shares the Buffalo Surgery Center approach to patient selection and education, pain management, post-operative recovery and the outcomes that they achieved using this approach.

Click here to download this whitepaper. 


Healthcare Appraisers Logo

Title: HealthCare Appraisers ASC Valuation Survey

Source: HealthCare Appraisers

Click here to download this white paper.Since 2003, HealthCare Appraisers has surveyed the ambulatory surgery center (ASC) industry to determine trends in the value and characteristics of ASC ownership interests and management fees charged to ASCs. This year’s respondents own and/or manage over 700 surgery centers throughout the country. The following pages include a selection of key results of the survey.


Title: Considering preowned endoscopes? Here are 6 things to know before you buy

BHC Red With Lines

Source: Boston Scientific

Certified preowned endoscopes are a cost-effective buy for any provider's medical device portfolio. However, limited market regulation and significant variety in quality among third-parties make shopping these contracts complex and time-consuming.This white paper will help take the guesswork out of the preowned endoscope market, discussing when to choose a preowned scope and how to choose a reputable independent service organization.

Readers will learn:

  • What certifications are meaningful in the third-party repair space
  • The cost benefits of preowned versus new scopes
  • Inside tips for negotiating contracts with independent service organizations and original equipment manufacturers

Click here to download this white paper.


MedHQ logoSquare

Title: How to Mitigate Your ASC's Top Employment Risks

Source: MedHQ

FMLA / ADA interactionsHandled improperly, adverse events in human resources can significantly derail your workforce productivity, cost tens of thousands of dollars and cause upward pressure on your insurance rates. Learn strategies for mitigating your ASC’s top 5 HR risk events, including:

  • Hostile work environments
  • Discrimination claims
  • Involuntary terminations
  • Claims of sexual harassment

Click here to download the whitepaper. 




Lack of systemization in a health care supply chain causes significant issues for the health system financially, logistically and culturally.

Ohio’s largest provider of health care was faced with a decentralized supply chain that made it inefficient and expensive. This white paper tells the story of how Mercy Health rebuilt its supply chain culture, organization and logistics processes to better meet the needs of its internal customers and enhance patient care.

Readers will learn:
How consolidation and standardization impacts health care operations
Why a shared-risk, strategic supply partnership can improve service and efficiencies
The benefits of establishing a consolidated managed physician preference items (PPI) logistics model

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