Whitepapers & E-Books

Without a standardized method, vendors move through health system networks with a wide range of methodologies including modems, VPN accounts, desktop sharing tools and more. This disorganized access is insecure and compromises HIPAA compliance.

At Medical Center Hospital, disorganized vendor access created three significant problems:

1. Their IT staff had to be heavily involved.
2. There was no common method of tracking the remote access sessions.
3. It was impossible to implement a uniform security policy, making HIPAA compliance difficult to determine.

Download this case study to learn how the hospital was able to implement a uniform security policy and ensure HIPAA compliance by:

• Strictly defining system access for each vendor.
• Taking the load off IT staff in administering support connections.
• Ensuring network security and compliance.

COVID-19 has introduced unique stressors to the healthcare community, which will likely have lasting effects in the years ahead. National findings from the AMA's "Coping with COVID-19 for Caregivers” survey provided important insights into healthcare workers' experiences over the past year. Nearly 1 in 4 physician respondents said they were likely to leave practice within the next two years.

Download the summary report to learn more about these insights and discover organizational well-being resources available through the AMA Health System Program.

Key insights include:

• What insights have we gained from healthcare workers' experience with COVID-19?
• Do care teams feel valued by their organization?
• How has COVID-19 affected the team's sense of meaning and purpose?
• What organizational resources are available to support physician well-being?

For an orthopedic practice, a single surgical procedure requires more than four hours of administrative tasks and 11 staff hours — time that could be spent on more valuable things.

Reducing these administrative burdens to improve surgical care efficiency is a key opportunity for independent operators to stay competitive in their markets.

This white paper outlines five tips to decrease administrative burden and maximize surgical efficiency in orthopedic practices based on expert insights from a panel at the Becker’s Annual Spine & Ortho Conference.

The past year and half has tested healthcare supply chain leaders’ strength and resilience, forcing them to reimagine their strategy amid a global public health crisis. Now more than ever, supply chain leaders need to stay on top of the industry’s latest trends in order to ensure success for their organizations and positive outcomes for patients.

From how to effectively use tracking technology to ensuring the supply chain is clinically integrated to how sustainability can reduce costs, there are key trends of which supply chain leaders must be aware.

Download this whitepaper to learn how to:

• Reduce supply chain costs
• Prepare for the next healthcare crisis
• Track the supply chain more effectively

Providers and care teams are often searching various sources for multiple types of data to inform medication choice and access conversations with each patient.

Scattered, often unavailable, information creates frustrating workflows and wastes valuable time that could better be spent on high-level tasks and interactions. This can further lead to care team frustration and poor patient outcomes.

Patient-considerate and patient-facing technology can help fill in missing data at various points in the patient journey, saving care teams time and giving patients a voice in their healthcare journey.

In this report, CoverMyMeds explores:

• The impact of information gaps on quality of care
• The role interoperable technology can play in providing a single source of care team data
• How integration and automation could have a positive influence on reducing care team burnout

Many ASCs are still grappling with pandemic-related supply shortages, rising costs and inventory management issues. To navigate these challenges, supply chain leaders will need to adopt more creative and agile solutions.

These eight articles are must-reads for supply chain leaders who want to stay ahead of the curve and position their ASC for success. They contain insights on topics such as improving surgery center efficiency, addressing burnout and long-term capital planning.

Because COVID-19 cases have largely declined since the start of 2021, hospitals and health systems have been able to shift more focus back to the long-term goals of driving down costs, improving care quality and enhancing clinician workflow processes.

3M and Becker's Hospital Review recently surveyed dozens of hospital and health system executives about the ongoing obstacles in the way of those mission critical goals, and the technology they're relying on to make progress.

In this whitepaper, you'll learn:

• The value of speech recognition technologies in enhancing EHR documentation workflow
• The tech-driven solutions organizations are using to address denials and enhance clinical care documentation
• What solutions hospitals and health systems are using to accelerate the shift to value-based care

Historically, hospitals and health systems have used “patient sitters” to provide one-on-one monitoring support for patients. Since this approach is costly and inefficient, virtual sitters that can monitor multiple patients simultaneously have become one of the fastest growing trends in virtual care.

Ochsner Health adopted a centralized patient monitoring model, which allowed the New Orleans-based health system to have eight or nine technicians monitoring 90 to 108 patients instead of using individual sitters for each patient. The model delivered a clear return on investment for the system, while also supporting revenue-generating opportunities.

In this whitepaper, you’ll learn how centralized monitoring systems like the one used at Ochsner Health can:

• Improve safety and support for patients and staff
• Result in a 90 percent cost reduction
• Potentially integrate with other centralized healthcare services

The healthcare ecosystem is constantly expanding and evolving. Incumbent participants — such as providers, payers, suppliers and regulators — are now joining new entrants as disruptors to the system.

To better leverage the new healthcare ecosystem, healthcare leaders must take on four distinct imperatives. To do so, they should consider outside partners who can deliver more: data, access and improved patient experience.

In this whitepaper, you will gain strategies for:

• Embracing new technologies
• Building a customer-centric focus that emphasizes access
• Adopting non-traditional partners
• Improving access, quality and affordability

With the upsurge of a value-based reimbursement landscape, better surgical outcomes and reduced readmissions are critical. That's why hospitals and health systems around the world have increasingly adopted minimally invasive procedures and built strong robotic-assisted surgery programs.

For many healthcare executives, cost concerns have made them hesitant to invest in surgical robots. However, when built right, a robotic surgery service line can enhance operational efficiencies and reduce the total cost to treat.

This ebook explores the value of robotic surgery in a value-based market, as well as the key considerations needed to shape a viable program.

Key learning points:

• Financial and operational benefits of robotic surgery
• 4 steps health systems can take for robotics to enhance economic value
• Real-world insight on how health systems decreased costs after transitioning to robotics

Supply procurement and vendor payments have become a complex, time-consuming and costly problem for too many providers.

A supplier payment platform can help providers understand what's working well in their supply management processes and what could use improvement. While healthcare and hospitals systems have historically lagged in adopting automation for invoices and payment processing, those who have are able to strengthen their supply network and use their internal resources smarter.

In this white paper, learn how your organization can:

• Use rebates and bargaining power to work with large medical suppliers
• Customize your supply procurement approach
• Implement an automated accounts payable platform

Amid industry disruption and various challenges created by the COVID-19 pandemic and recent natural disasters, health systems have continued to face ongoing financial pressures. To mitigate these challenges, many health systems have turned to new strategies and care models. These initiatives, however, often introduce new operational requirements.

Health systems are striving to enhance the quality of patient experiences and outcomes, while simultaneously expanding and growing the business aspects of healthcare delivery. This white paper offers an overview of recent industry challenges and insights into new approaches to strategic planning.

Key insights include:

• The role of specialty medications in the modern care continuum.
• The industry pressures affecting all sites of care.
• Four questions all health system leaders should ask when developing a successful growth strategy.

Timely clinician-patient communication is already a top priority for every health system. However, special challenges brought on by COVID-19 exposed new truths about the need for an empathetic, relatable information exchange. TeamHealth performed a deep dive into the core elements of patient experience during COVID-19 and beyond, which are outlined in this whitepaper.

Key learnings:

• How to address patient experience in a COVID-19 world
• The benefits of improved patient experience
• How TeamHealth clinicians are using innovative ways to connect with patients

As patients increasingly move between care settings, referrals are the most critical influences on healthcare experiences and outcomes. Over half of providers are dissatisfied with their current referral process, and this impacts a third of patients in the U.S. who are referred to a specialist each year alone. It’s no surprise that providers and digital health innovators are seeking to ensure a seamless process — whether it's in-person or virtual care — but the data that these organizations rely on to power this process often stands in the way.

This whitepaper will cover:

• Impact of broken referral management on patients, such as 33% of patients not following through on a referral
• Current provider data and infrastructure barriers to referral management
• How a patient-first approach to provider data can improve patient care journeys

As the industry begins to move forward, providers, health plans and technology companies will continue advancing healthcare innovation, aiming to transform patient care and bridge the gap between clinical and business operations.

These eight articles are must-reads for healthcare leaders who want to pursue successful innovation programs. They contain insights on topics such as interoperability, artificial intelligence, how to build resilient clinical teams and how to prepare for future health crises.

With the rapid growth in telehealth across the U.S. in 2020, Amwell, a large telehealth provider faced the need to scale quickly, including their compliance monitoring efforts. When the pandemic first hit in April 2020, Amwell was utilizing ProviderTrust, which provides smarter compliance monitoring solutions, for OIG exclusion monitoring and another vendor for sanction screening and Medicare Opt Out list monitoring.

Between COVID-19-related financial challenges and an increasingly remote workforce, healthcare systems are struggling to navigate this new terrain. Many are taking a hard look at their accounts receivable (A/R) processes, determined to find ways to improve efficiency and productivity for better long-term financial health. By simplifying their A/R operations in one easy step, leading providers across the U.S. are transforming the back end of their revenue cycle.

Download this eBook to learn:

• The three pillars of A/R optimization—and your biggest barriers to progress
• The hallmarks of a high-performing A/R operation
• Real results leading providers have achieved 

Patients are struggling with healthcare’s financial burden, as Americans’ average income has not kept pace with rising costs. Additionally, patients expect healthcare to have the same convenience and transparency they’ve come to enjoy in industries such as retail or banking.

Seventy percent of hospital executives said they had plans to expand price transparency, but only 25 percent said they strongly agreed that their staff was well-prepared to have financial conversations with patients, according to a survey conducted in early 2021 by CareCredit and Becker’s. This incongruence between priority and ability sheds light on a crucial area hospitals need to improve upon to deliver a consumer-centric, transparent experience to patients.

Health inequity is costing health organizations and communities over $93 billion in excess cost and over $42 billion in untapped productivity. Millions of people are not able to receive the care they need or achieve good health. Communities are looking for leaders who can address the structural bias that allows health inequities to remain.

With the rise of consumer-directed healthcare, discerning patients want choice and are expecting a higher level of service, including more quality time with a physician and less time in the waiting room.

When their experience in traditional, volume-based medicine falls short, they seek care elsewhere, often outside your hospital system. This is why investigating an innovative primary care model is a valuable strategy to address increasingly savvy patient needs in order to retain current customers and attract new ones.

To remain competitive, healthcare organizations must meet today’s challenges while preparing for the next major crisis. Learn how you can improve outcomes by providing a better experience for both patients and clinicians. Download our ebook on elevating patient care with connected digital workflows.

Learning points:

• 10 best practices to solve last-mile vaccine management
• 5 steps to a safer workplace for everyone
• How 2.5 million high-risk citizens were vaccinated in Scotland

More than two-thirds of provider executives plan to use more care navigators in 2021. As health systems look for ways to recover after the pandemic, why are so many executives focused on navigation and care coordination? The answer lies in exploring how effective navigation addresses five of healthcare's biggest challenges in 2021 and beyond.

Traditional transactional relationships with suppliers are becoming things of the past. Today, value-analysis professionals (and other leaders responsible for a healthcare organization's bottom line) are actively seeking to blaze new paths forward toward value-based partnerships and contracting.

In January, Molnlycke assembled an advisory board of value analysis leaders to discuss how suppliers can achieve more meaningful relationships with healthcare organizations. This e-book provides an overview of the main themes that emerged from the discussion.

Read this whitepaper to learn:

How healthcare organizations can form meaningful relationships with suppliers
The qualities of a strong value-based partnership
The evidence value analysis committees seek to inform their decision-making process

During early surges of COVID-19, treatment protocols evolved at a rapid pace. Healthcare leaders had to keep their strained teams up-to-speed on the most recent developments.

Clinical knowledge is inherently dynamic, but the way healthcare leaders attain this knowledge can sometimes seem static. For hospital leaders, having the ability to track search data within reference tools to understand what clinical information their clinicians need and in what form they need it is crucial both during and after a crisis.

This research guide includes: 

• A timeline of COVID-19 research trends
• A breakdown of how research data can inform continuous care improvement strategies

Healthcare needs to more effectively use labor resources and recruit talent. COVID-19 has shown the importance of having the right staff in place. Organizations have realized that without centralized staffing and scheduling they have poor system wide resource visibility. This inhibits their ability to efficiently manage labor resources and meet patient care demands. They are now taking the time to reevaluate current staffing and scheduling processes to ensure that they can match the need for care with the right resources in the right setting.

Patient safety is a primary concern for all health systems and medical devices play a critical role in supporting the safe and effective delivery of patient care.

Key Takeaways:

• Health systems can support medical device availability through optimized preventative maintenance schedules and standardized workflows.
• Dedicated monitoring and remediation of OEM-reported FDA alerts and recalls can minimize the potential impact on device availability and patient safety.
• Patient safety should be a key consideration throughout a health system's capital planning process 

Learn how we worked with this fully-integrated healthcare system to deliver a whole-person approach to care for its employees and spouses with chronic conditions.

Results include:

• A coordinated experience across conditions for people living with both diabetes and hypertension Multiyear impact on clinical diabetes measures, including reduced HbA1c levels and a fewer hypoglycemic readings
• Measurable impact on systolic and diastolic blood pressure rates among those with uncontrolled hypertension
• Reduced spending incurred through medical care, emergency room visits and pharmacy costs associated with managing chronic conditions, resulting in a positive ROI

Before COVID-19, the opioid epidemic was the nation's most consequential public health threat. The pandemic has magnified the impact of the opioid crisis on communities as unemployment, homelessness and behavioral health disorder rates soar.

Learn how eight organizations across the country have used technology and collaboration to achieve the following:

• 61 percent reduction in opioid prescriptions
• 32 percent reduction in opioid deaths
• 50 percent decrease in emergency department visits for patients with high utilization patterns
• $34 million in cost savings

This downloadable whitepaper will cover:

• Four proven strategies for addressing the opioid epidemic on an organizational and community level
• Statewide efforts to reduce opioid prescribing and use, including implementation of seven best practices for prescription opioids
• How collaboration helped achieve measurable results outside opioids — including decreased ED visits and significant cost savings

Did you know that Houston-based Memorial Hermann Health System named David L. Callendar, MD, as their new president and CEO and that Kaiser Permanente appointed Prat Vemana as their chief digital officer, a newly created role in August 2019? There were also a handful of unique positions filled this quarter!

The second quarter of 2019 continued to have exciting healthcare executive moves, including more than 50 CEOs and presidents who stepped into new roles, retired, or resigned during the quarter. Altogether, at least 122 hospital and health system C-suite executives were on the move during this time of the year.

Keep track of all the 2019 second quarter C-suite executive moves with this report.

Today's healthcare and long-term care facilities must balance the tasks of providing high-quality care, maintaining labor costs and lowering liability risks. The COVID-19 pandemic added to those demands with rapidly changing regulations and a renewed focus on customer sentiment.

Consequently, care facilities are now prioritizing tech-based solutions.

In particular, artificial intelligence can be applied to the video recordings taken in most hospital patient rooms to better categorize alarms related to movement in those rooms. AI-assisted Augmented Video Analysis (AVA) systems can provide additional information and data to hospital decision-makers, resulting in more accurate warnings and alerts, among other benefits.

In this white paper, you’ll learn how:

• AI and machine learning work hand-in-hand with video systems
• Advanced Video Analytics systems function in a hospital room
• Patient privacy can be protected using AVA systems
• Using AVA systems can benefit patient care and your bottom line

After monumental adoption of telehealth in 2020, health systems will need to continue focusing on their ability to actively and accurately evaluate and improve provider and patient experiences, operational efficiency and clinical outcomes. Their ability to do so effectively will determine the level of success an organization achieves at seamlessly and effectively integrating telehealth into its overall clinical delivery strategy and workflows.

Our analysis examines the challenges and available solutions in leveraging data analytics and business intelligence for three main organizational domains: Clinical, Operational/IT, and Administrative/Executive.

• Meeting current and future expectations for care delivery in virtual environments
• Defining success for operational, administrative, and clinical domains
• Leveraging telehealth business intelligence to optimize efficiency and improve the patient experience

While Salt Lake City-based Intermountain Healthcare, one of the largest providers in the West, is already known for the scope of its telehealth services, it's not stopping there. Intermountain continues to strive for innovation, with a clear vision for its virtual care offerings.

This case study covers how the health system:

• Embedded telehealth throughout the enterprise to cover the full spectrum of care across home and hospital settings
• Seamlessly integrated telehealth within its operations and care delivery
• Partnered with Amwell on a series of key integrations involving the patient portal, the EHR, and hospital room TVs

New and existing players are breaking boundaries in healthcare with digitally enabled capabilities that deliver unique value propositions. Healthcare leaders preparing for life in the post-pandemic world are searching for ways to succeed with digital.

We researched these emerging digital disruptors and analyzed them for the breadth of their offerings and presence in the consumer and/or business marketplace.

As leaders, you want to make the right decisions to secure your place in the competitive landscape regionally and globally. Achieving that level of digital dexterity provides an opportunity to delight customers and achieve provider objectives. In so doing, you’ll achieve your organization’s goals for market leadership, differentiation, clinical revenue and margin.

Download our white paper today to understand where you and your competition fall in the following categories:

• Niche disruptors
• Digital enablers
• Game changers
• Transformation accelerators

Healthcare organizations have experienced lost revenue of up to 50 percent over the last year. The time to recoup revenue is now, but poor patient communication and a broken appointment workflow can lead to late cancellations, no-shows and other revenue disruptions.

The appointment workflow of old can't support the needs of today's patients and health systems. Download this guide to learn how to optimize patient appointments.

COVID-19 has radically changed diagnostic imaging services for healthcare providers. This whitepaper shares how enterprise imaging can drive improved agility and performance for imaging services and set the strategic direction for healthcare providers to adapt and thrive in a post-pandemic market.

Key learnings:

• How the pandemic exposed frailties in legacy systems
• The consequential health IT changes required to address these challenges
• How enterprise imaging can drive improved agility and performance for imaging services

A significant amount of post-acute costs for accountable care organizations and CMS's Bundled Payments for Care Improvement initiative come from skilled nursing facilities. Reducing a patient's length of stay across the entire care continuum can significantly lower the overall cost of care, as can eliminating a hospital readmission.

This white paper outlines the opportunity for acute and post-acute care providers to leverage interventional analytics to risk-stratify patients, standardize care and embed best practices across the
network.

Download this whitepaper to learn:

• How live data improves network performance
• How interventional analytics can prevent readmissions and improve length of stay
• The importance of risk stratification and standardization throughout the care continuum
• The qualities of a successful partnership between acute and post-acute players

The healthcare landscape changes by the day, leaving many providers scrambling to accelerate their digital transformation efforts and competing with tech giants like Amazon and Google. Competing in the digital space. Competing in the mobile space. And ultimately competing for attention and engagement.

This landscape leaves plenty of questions to be answered: How should healthcare organizations approach digital transformation? What should they consider when designing a next-generation consumer experience? How will they drive engagement? And how can they do it quickly?

Whether you refer to it as data normalization, data standardization or data harmonization, there’s no denying its importance when it comes to patient information.

Download this whitepaper for a closer look at why data normalization is needed, the downstream impact of data loss in healthcare, and how adding a robust terminology layer to the process can help solve data quality problems before they even arise.

In this whitepaper, you’ll learn:

• The critical link between data quality and data standardization
• Why standardizing clinical data can be such a challenge
• The foundational role of terminology in healthcare data

As medicine and technology continue to evolve, taking a step back to consider key areas of potential exposure is essential to mitigate risk. The latest Coverys Red Signal Report: Spotlight on Telehealth provides insight into the use of telehealth and telemedicine, tips to help healthcare providers develop and implement successful telemedicine programs, and risk recommendations to help you improve patient safety and reduce malpractice exposure.

As the pandemic took hold across the globe, it became clear to healthcare organizations and their patients that “care delivery as usual” had to change, even as progress is made in managing and treating COVID-19.

What once was an option for convenience soon became a necessity, and the entire spectrum of healthcare has been affected. From adopting the technology platforms to strengthen virtual care best practices, to embracing clinicians’ “webside” manner, telehealth is calling for a new path forward and it is going to be increasingly important for all members of the healthcare industry to remain open and innovative in the face of these new challenges.

In this whitepaper, industry experts illuminate key components of adopting and deploying a telehealth strategy in the face of COVID-19, a strategy that will also reach patients where they are and deliver the care they expect as consumers. Regardless of how we combat the pandemic, telehealth has already proven to be a vital piece of many organizations’ care delivery models, and this whitepaper lays out how to develop the best strategy for achieving success in this new world of healthcare.

Healthcare organizations have intensified their focus on combating healthcare-associated infections (HAIs).

To support infection prevention efforts, the industry is now beginning to leverage tech to reduce the room for error. How? By adding in automated pathogen reduction technology as a supplement to existing cleaning protocols.

Intense cyberattacks continue to plague healthcare providers, with threats including phishing, data breaches and ransomware.

HIPAA was enacted to create national standards to protect sensitive patient health information, and many hospitals face fines for noncompliance. In this webinar, you’ll learn how a leading healthcare provider upgraded its security response and preparedness to comply with HIPAA and protect valuable patient data.

You’ll also learn:

• Why ransomware, phishing and data breaches are key attack vectors in healthcare
• Why compliance with HIPAA is federally mandated to protect patient records
• How Keysight provides solutions to comply with HIPAA and technologies to respond to cybersecurity threats

In the wake of the COVID-19 pandemic, most health systems expect a permanent increase in telehealth visit volumes compared to pre-COVID lows. The widespread implementation of telehealth has introduced a number of new operational challenges, from providing technical support to patients, to collecting co-pays and balances from patients who don’t enter the office, to streamlining provider workflows to seamlessly integrate in-person and virtual visits.

This whitepaper shares best practices for using automation and AI to increase telehealth self-pay collections and reimbursements and streamline manual virtual visit workflows, all while providing a delightful experience for patients.

Download the guide to learn:

• A proven 3-step strategic framework for using automation to improve virtual visit efficiency
• 6 workflows across the patient journey that can be automated to increase telehealth program efficiency and revenue capture
• Best practices for avoiding increased staff busywork and reduced provider efficiency from telehealth visits

According to Gartner, over half of healthcare providers will invest in automation over the next three years. By automating manual workflows, health systems can improve staff efficiency, decrease provider burnout, and modernize the patient experience - all while increasing revenue capture and reducing cost-to-collect.

This whitepaper shares strategies and best practices from automation technology adopters like Intermountain Healthcare on maximizing ROI across patient, clinical, and RCM workflow automation.

Download the guide to learn:

• An overview of robotic process automation (RPA) and artificial intelligence (AI) capabilities in healthcare, and how they can be used to power workflow automation
• How to prioritize which workflows to automate and how to measure the ROI on automation
• How to assess different automation partners and platforms based on your organization’s technical maturity and area of focus for automation
• How to build and scale an agile approach to launching and iterating on automated workflows
• Examples of how leading health systems have automated patient access, population health, and revenue cycle management workflows with Notable

Threat detection and response is top of mind for healthcare organizations facing increasingly aggressive ransomware attacks. So, what is MDR (managed detection and response) and how does proper integration improve its efficacy?

This quick-read report lays it out. It covers:

• The evolution of threat detection and response
• How to separate fact from fictitious vendor assertions in such a crowded market
• The next generation of MDR with a three-pronged approach to prevent, detect, and respond to cyber-attacks

The partnership between King’s Daughters Medical Center, Meditech and Interlace Health began over 20 years ago.

Over that time, they learned that integration between Interlace Health and Meditech is crucial to KDMC as the health system strives to eliminate human error, standardize processes, and accelerate consent completion.
While paper consents get lost or must be carried around in a paper chart until they are scanned into the EHR, Interlace Health’s eConsent forms are instantly archived into Meditech.

With Interlace Health, KDMC has decreased forms by 60 percent and now has more meaningful interactions with patients.

The pandemic gave healthcare technology leaders the greenlight to swiftly roll out virtual care solutions, driving the widespread adoption and expansion of telehealth platforms.

Emerging remote monitoring solutions are taking patient engagement to the next level while increasing provider access to essential clinical information.

These 9 must-reads examine the regulatory environment, emerging monitoring solutions and what hospital innovation chiefs want from health IT.

University of Pittsburgh Medical Center and Winchester Hospital IPA share best practices they deployed in their real-time electronic ADT notifications implementations – improving communication with their care partners and closing care gaps with their patients.

Read this paper to learn how you too can use ADT notifications to:

• Enhance digital interoperability to improve care coordination, and health outcomes
• Streamline staff workflows and solve other transitions of care challenges
• Roll out ADT notifications without over burdening your in-house IT resources

The COVID-19 pandemic has widened the cracks in IT infrastructure and hampered healthcare organizations' abilities to serve the needs of remote workers, patients and members. This issue grows more complex when you consider that 75 percent of patient data needed for operations sits outside of core systems and this data is growing by more than 50 percent each year. How can you provide for enterprise agility to deal with future pandemics and meet your clinical, financial and operational goals?

The 2021 Retirement Survey Report highlights how COVID-19 has altered the retirement timetable for many employees. Data was collected from 277 organizations in an online survey conducted between August and September 2020.

The 2021 Retirement Survey Report provides detailed information and insights on how organizations responded to the impact of COVID-19, including:

• Addressing employee financial stress
• Managing their fiduciary responsibilities and limiting fiduciary liabilities
• Evaluating plan design and more

In those early, uncertain days of the COVID-19 pandemic, hospitals and healthcare providers relied on collaborative teams to survive the onslaught of sick patients that walked through their doors. With facilities requirements in flux and the healthcare industry embracing flexibility in the wake of the pandemic, decision-makers must use all the tools at their disposal – including value-based construction project delivery, a data-driven procurement model designed around the concept of value-based care.

In this white paper on “Value-Based Construction: A Modern Approach for Today’s Healthcare Challenges”, you will:

• Learn how to identify a collaborative value-based approach to construction using data and software to create a more flexible and adaptable healthcare facility
• Discover alternatives to the fee-for-service model of construction
• Learn how verified construction procurement data can help control costs

When hospitals improve experiences for their employees, they also improve their care delivery, corporate performance and brand perception.

Onboarding new employees is an incredibly time-consuming and oftentimes money-wasting process. By implementing digital workflows into the onboarding process, hospitals can make it easier and faster for clinicians to begin seeing patients.

Download this infographic to learn how digital workflows improve the way hospitals manage onboarding and other clinician lifecycle events. 

Leaders need to protect their vulnerable workforce, yet at the same time, budgets are tight, and costs must be contained, so investing in staff scheduling methods may not be top-of-mind. But, without making changes, hospitals will miss more opportunities to engage staff and save money. Ultimately, it costs more to do nothing.

This practical guide contains scheduling strategies that will empower staff, reduce turnover, boost productivity and cut costs.

Successful revenue cycle management requires ASCs to perform a series of functions, from insurance verification to chart prep, dictation and transcription, coding, charge entry, claim submission, and collections through payment posting, patient billing, and the usage of reporting and analytics.

Within all these areas, there are small changes ASCs can make that have the potential to deliver a big impact on the bottom line. In this white paper, readers will learn:

• Best practices to improve ASC performance and staff productivity for all revenue cycle functions
• Common mistakes and how ASCs can avoid them
• Expert insight that provides additional guidance

This white paper outlines the opportunity for health leaders to rethink their revenue cycle strategy as a whole and leverage strategic partnerships as a new pathway to accelerate innovation and reduce risk.

Download this white paper to learn:

• How to accelerate technology and process innovation
• The differences between traditional outsourcing and a strategic partnership
• 5 key reasons to adopt a partnership model
• Structuring a partnership to share more risk and gain more benefit
• Things to consider when selecting a strategic partner

Consumers expect the same online conveniences from their healthcare providers as they do from retail giants like Amazon or travel industry leaders like Expedia. Add increased safety demands amid COVID-19 and price transparency rules advocating for a better patient financial experience, and change is inevitable. The time is now to embrace fully integrated digital patient access, intake and engagement — to delight patients and grow your bottom line.

Download this e-book to learn why implementing a single, integrated digital patient access, intake and engagement platform is critical to improving patient and staff safety and satisfaction while increasing net revenue.

The current healthcare revenue landscape presents many challenges, with reimbursements declining as expenses continue increasing.

Costly write-offs remain a problem for many hospitals and practices. This is especially the case with commercial claims, which are marked by denials and complicated, labor-intensive appeals.

ERISA Recovery's new white paper offers an in-depth look at this topic, with a focus on:

• How focusing on denied, aged commercial claims can improve revenue
• Why ERISA appeals are the ideal solution for such claims
• How ERISA Recovery operates, without impacting existing processes
• How ERISA Recovery collects on aged claims going back up to 10 years
• How all appeals are handled stateside

The healthcare revenue cycle has become increasingly complex over the years. For health systems to improve financial performance, RCM and finance leaders must closely evaluate and optimize every stage of the healthcare revenue cycle process.

Highlights include:

• Why early patient engagement saves healthcare providers money in the long run
• How to collect from all payment sources
• Where in the revenue cycle to implement technology-driven solutions to boost revenue

The economic landscape of the healthcare market has been forever altered by the COVID-19 crisis. Existing challenges have intensified, and the pace of change is accelerating, raising the bar for organizations to adapt strategically and quickly.

Download the e-book to learn more about how health leaders can ready their organization for growth with forward-thinking strategies that include:

• Meeting the consumer on their terms
• Adapting to new competition
• The growing role of strategic partnerships
• Mastering the new indicators of growth
• Tracking the spend of the health care dollar

Operating health systems and physician practices has always been hard, but COVID-19 has created extraordinary profitability challenges in 2020. Lower volumes, changing case and payer mixes and greater operating margin anxiety make revenue optimization more essential than ever.

We asked physician management and healthcare organization leaders to share their strategies for overcoming the considerable challenges of this altered landscape. They offer 10 strategies for using data and analytics to better manage capacity, coordinate care and optimize revenues, including:

• Tracking real-time practice COVID-19 volumes
• Managing productivity and modifying physician incentive compensation
• Capturing charges efficiently and accurately at the point of care
• Improving throughput across the continuum

The white paper features expert views from:

• Dennis Deruelle, MD – Executive Director of Hospital Medicine, American Physician Partners
• Andrea Funk, RN, MEd, CPHQ – Vice President of Integrated Acute Care Operations, US Acute Care Solutions
• Derick D. Perkins – Founder and Managing Partner, Metis Advisors LLC

COVID-19 has pushed healthcare delivery beyond its breaking point, heightening the urgent need for accelerated patient care, improved clinical efficiencies and secure clinical communication with real-time critical patient updates.

Before the arrival of COVID-19, specific environmental trends were challenging the healthcare industry, such as acquisitions of smaller health systems by larger health systems, clinician shortages and burnout. These trends had already created an urgent demand for clinical communication platforms (CCP) that would work securely across growing networks of diverse care provider organizations. The arrival of COVID-19 has applied untold new pressures to already strained systems.

In this white paper, you will learn about:

• The impact and cost of COVID-19 on healthcare
• How clinical collaboration platforms improved communication during COVID-19
• Where you will see cost savings from leveraging clinical collaboration platforms
• What to look for in a clinical collaboration platform in order to achieve savings
• How clinical collaboration platforms can help your organization increase efficiency and achieve return on investment

There’s so much more to improving patient experiences than patient satisfaction survey results. Creating a culture that values the patient experience and uses data to drive decisions is critical. But to drive a strong experience culture, you must be willing to make bold moves.

We spoke with four healthcare leaders who are elevating the patient experience. In these exclusive interviews, you'll learn:

• Use patient experience data and storytelling to build an experience-centered culture
• Adjust your metrics to drive change and action across your organization
• Make bold moves today to get you on the path to a modern patient experience program

In the fall of 2018, Carle Health began working with Change Healthcare to focus on low-value testing. The health system implemented CareSelect® Lab, a clinical decision support (CDS) tool that integrates with leading EHRs to provide point-of-order guidance on the appropriateness of every unique lab, pathology, and genetic test order in real time. In the first 30 days after rolling out a non-interruptive intervention, Carle Health saw significant reductions in targeted orders.

Learn how Carle Health and Change Healthcare:

• built a lab stewardship program that relies on CareSelect® Lab to address lab overutilization and low-value testing
• gained access to an aggregated view of its data to decide which undesirable ordering behaviors to target—and where and how to target them
• leveraged evidence-based guidelines authored by Mayo Clinic and provider communication to significantly reduce inappropriate ordering

Chronic opioid use is the most common post-surgical complication — a poor long-term outcome that affects one in every 16 patients in the U.S. after surgery. Besides harming individuals and communities, excessive opioid prescriptions can also affect hospitals' profitability.

While multimodal pain programs attempt to reduce opioids, their “one size fits all” approach is inefficient for physicians and may cause sentinel events or adverse side effects that prolong a patient’s recovery.

This case study describes how a new inpatient pain management protocol using pre-defined patient risk categories yields meaningful clinical, operational, and financial
results.

Key learning points:

• Why traditional multimodal pain programs that attempt to reduce opioids are inefficient
• The benefits of an updated inpatient pain management approach that relies on pre-defined patient risk categories
• How leveraging anesthesia expertise in this new approach to perioperative pain management saves time for busy hospitalists while improving patient safety and satisfaction

There’s no question that the Covid-19 pandemic forced us all to take a hard look at our supply chain strategies. While demand for critical PPE surged, supply dwindled and the global supply chain crumbled. We’ve learned it’s essential for organizations to take proactive steps to diversify their supply chain and mitigate the risk of potential disruptions.

Now, it's essential for organizations to take protective steps to diversify their PPE supply chain and mitigate the risk of potential disruptions in the future.

In this white paper, you will learn:

• How the pandemic exposed PPE supply chain issues
• The importance of diversifying suppliers to increase resiliency
• Key considerations in selecting a PPE supplier

In order to deliver effective, individualized treatment, providers need to start with a comprehensive 360-degree view of every patient, which includes clinical and nonclinical data, along with relevant social determinants of health.

Download this e-book to see how you can:

• Connect care teams and proactively reach patients at home
• Empower every employee to address patient needs efficiently
• Personalize patient engagement using data insights  

Clinical confidence can lead to better, more predictable outcomes by getting diagnoses right the first time, ensuring timely treatments, and enhancing patient management across care settings. Now more than ever, health systems must deploy technologies that streamline workflow and relieve clinicians of growing and unnecessary burdens.

Clinical confidence may be the antidote to clinical burnout. The team at Philips aims to design technologies that increase clinical confidence by providing correct and complete information, as well as support caregiver collaboration.

Download our clinical confidence guide to:

• Bolster clinical confidence by focusing on purposeful innovation.
• Address the five leading factors that contribute to clinical burnout.
• Improve patient care, using lessons from other health systems that have leveraged technology.

NAVIFY® Tumor Board demonstrated positive impacts in the preparation and conduction of a tumor board during a multiyear study with the Ellis Fischel Cancer Center at Missouri Healthcare.

Data was collected prospectively before the use of NAVIFY® Tumor Board (phase 1) through stable integration with the platform (phase 4). Data was collected across the breast, GI, hematopathology and ENT tumor boards looking at the following user groups across the institution: nurse navigators, pathology residents, radiologists and geneticists.

In this whitepaper you’ll learn:

• Positive impacts that NAVIFY® Tumor Board had on case preparation, case discussion time and case postponement rates at the test site
• Potential operational benefits seen at test site, including additional cases discussed and working days saved

The number of outpatient surgeries has grown dramatically over the last 40 years and with this ongoing shift, patients recovering at home run the risk of developing deep vein thrombosis (DVT), a serious complication of surgery.

However, mechanical prophylaxis, including intermittent pneumatic compression (IPC), can mitigate the risk for patients recovering at home.

Key learning points:

• Implications of the shift from inpatient to outpatient procedures and more patients heading home sooner
• Opportunities to implement at-home compression therapy for VTE risk reduction 

Hospitals are fighting an ongoing battle against unrecognized patient deterioration, alarm fatigue, opioid-induced respiratory depression, sepsis, unplanned extubation and other preventable conditions. In this whitepaper, we will review the scope of these patient safety matters, inadequacies of current practices, the emergence of clinical surveillance and a strategy to implement continuous clinical surveillance that helps enhance patient safety and outcomes.

Key points that readers will learn include:

• The clinical and financial impact of alarm fatigue and these adverse patient conditions
• How continuous clinical surveillance is different from patient monitoring and alarm management and focuses on mitigating non-clinically actionable alerts and notifications
• Published results that hospitals have achieved with continuous clinical surveillance

Today's most significant business operation problem in dental offices is repetitive, consistent, and boring manual processes and tasks. DentalRobot solves this problem with its proprietary automation platform specially designed for dental practices, and its unique approach of Pre-Built Robots and Automated Workflows.

Regardless of how you built the processes in your DSO, MSO, or Group, DentalRobot provides a custom-fit automation solution that matches your current context and vision for operations and growth. We understand each specialty and its journey. We impact your organization's outcomes by rapidly automating every process from insurance verification or EOB posting to Accelerated Patient Scheduling or Customized Treatment Plan Follow-Ups.