Whitepapers & E-Books

ASCs are laser focused on cost reduction as reimbursements decline, labor shortages persist and patient financial responsibility grows.

In less than a year, Atlas Healthcare Partners — one of the nation’s fastest growing ASC management companies — has been able to significantly free up capacity for existing revenue cycle staff. This has led to measurable financial and productivity gains, and improved satisfaction for patients and staff.

This case study delves into how the company leveraged workforce automation and analytics solutions to solve long standing inefficiencies facing many revenue cycle teams.

Key learning points:

• Using technology to create additional capacity for existing staff
• Optimizing tasks across the RCM cycle, from pre-registration to back-office building
• 4 major areas of improvement when revenue cycle automation is done right

Nearly every healthcare organization is experiencing some kind of staffing challenge.

It's time to work smarter, not harder. That means revenue cycle leaders need to find new ways to do more with less. 

This white paper explores how to streamline processes with intelligent automation, simplify cross-training and onboarding, and cut down on outdated manual processes.

Learnings include: 

• Specific benefits of automation in rev cycle
• How to create an intelligent automation strategy
• How to decide which tasks to automate first

Inflation and high deductibles mean patients are getting bigger bills, which causes both surprise and confusion. Often, patients don't understand why they owe so much, or they aren't able to meet their financial responsibility even if they do.

Obviously, this is difficult for patients — but it's also debilitating for healthcare organizations.
When patient collections are down, providers face bad debt, poor patient retention, and decreased satisfaction for patients and staff.

It's time to create a better patient collections experience. Providers who take action now can change a potentially bleak future simply by rethinking patient collections. Download the whitepaper to learn how to leverage data to create consumer-friendly experiences, improving both patient engagement and profit margin.

Key points include:

• The current state of patient collections, from deductibles to denials
• Why transparency is key to patient satisfaction + compliance
• Using automation + data to improve patient collections
• How to empower patients to pay with the 3 Cs

Revenue cycle leaders know the staffing crisis in healthcare is not limited to clinical functions; there’s also a revenue cycle staffing crisis.

Based on increasing revenue cycle work and a shortage of skilled workers, it is impossible to hire enough people or ask current employees to work harder.

It’s time to work smarter, not harder. What does working smarter in the revenue cycle mean? It means finding innovative ways to do more with less.

Download for best practices on:

 

• Developing a smarter revenue cycle and administrative strategy
• Cutting down on outdated manual processes
• Streamlining existing processes with intelligent automation

  Learn more about what intelligent automation is, how it works, which revenue cycle tasks are best automated and what the benefits are

Both providers and payers are increasingly relying on Electronic Health Records (EHRs) for strategic decision-making, operational improvements, better health outcomes and aligned care. As healthcare data continues to grow in volume and complexity — and the Centers for Medicare and Medicaid Services (CMS) and National Committee for Quality Assurance (NCQA) push for fully digital quality measures — it's crucial organizations effectively manage and optimize these systems.

This white paper explores current trends and forecasts future developments in healthcare data analytics and interoperability aims for EHRs. Embracing these trends will be key for healthcare organizations striving to stay at the forefront of innovation, quality care and compliance.

Learning points:

• Achieve a more efficient, accurate and member-focused system
• Improve data quality to positively affect member care and outcomes
• Modernize quality measurement systems

For hospitals and health systems, eliminating language barriers is essential to providing equitable care for every patient, but it's not as simple as just hiring interpreters. To comply with the Americans with Disabilities Act and other regulatory standards, healthcare organizations must also keep an accurate record of the services provided — a task that falls to providers, who are already bogged down with administrative work.

Bon Secours Mercy Health, a 48-hospital system based in Cincinnati, solved the problem of manual data entry through a new integration with their EHR. This whitepaper outlines how the system improved efficiency, regulatory compliance, and patient and provider satisfaction through the new program.

You will learn:

• Potential barriers to language services compliance
• How to eliminate manual data entry and free up time for providers
• How Bon Secours cut report generation time by 50% while dramatically improving data quality

Today's hospital nursing leaders are juggling critical workforce priorities: Recruitment and retention, workflow inefficiencies and more.

The new 2024 Survey of Hospital Nurse Leaders delves into the workforce management tools and technologies CNOs and other nurse leaders are implementing and where they're seeing the most success in addressing key issues including shortages and scheduling problems.

Key findings:

Three top challenges nurse leaders are facing
How burnout is affecting nurse leaders
The three most useful workforce management and support tools

Clinical and finance leaders are navigating a complex labor landscape, as medical deserts compete for scarce resources, large metropolitan health systems invest heavily in the workforce and care access, and strategies shift away from contracted staff. Amid these headwinds and new approaches, however, there's a throughline leaders cannot afford to overlook: the importance of listening to front-line clinicians.

In this white paper, you'll see results from a front-line nurse career report, which highlights survey findings from 500 active clinicians across 164 health systems and their needs, preferences and views on how leaders can build the future of nursing across generations.

You will learn:

Top preferences for achieving a healthy workforce and higher retention rates
Nurses' desires related to scheduling and travel/rotational programs
Key recommendations for supporting flexibility

As hospitals and health systems adopt artificial intelligence technologies to improve clinical, operational and financial areas, using advanced tools to streamline talent management is emerging as another key opportunity — especially in today's rapidly evolving C-suite, where leadership acquisition needs are heightened.

In this industry report, you'll learn more about where AI technology can be applied in executive recruiting, its potential benefits to talent management and its limitations.

Download to read more about:

• The facets and current state of AI in the healthcare market
• Use cases for AI in executive recruiting (e.g., drafting core documents, building candidate panels and evaluations, talent insights etc.)
• Concerns about this budding technology

Hospital and healthcare facility decision-makers are facing an unprecedented healthcare workforce crisis. Projections indicate that by 2027, the nursing workforce could experience a shortfall of around 600,000 nurses.

With labor expenses accounting for 50% of hospital costs, tackling these workforce issues is essential to getting labor costs under control. To navigate this complex landscape, healthcare decision-makers must have a future-ready workforce strategy.

In this white paper, you will learn how a flexible workforce model can help healthcare facilities cut down on labor costs and achieve financial sustainability.

Key learning points:

• Introduce a solution that can empower healthcare facilities to effectively address workforce challenges.
• Learn how to leverage a flexible workforce model to enable elastic provisioning effectively.
• Explore the benefits of implementing a flexible workforce platform to ensure your workforce strategy is future-ready.

End -to-End services offered by equipment distributors could be an untapped source of cost savings and improved efficiencies. Choosing a distribution partner who is not only a medical equipment expert but one who offers end -to-end services is important in an industry that is, in many ways, still reeling in the aftermath of the staffing shortages and escalating equipment prices that have dominated the last several years. For health systems the search is on for ways to offset the cost of medical equipment and contracted staffing.

This white paper details how comprehensive services offered by medical equipment distributors can help health systems contain costs and improve efficiency.

You’ll learn:

• How medical equipment distribution services can help improve staff retention, efficiency, and cost containment.
• What to look for when choosing a medical equipment distributor.
• How systems like NewYork-Presbyterian and PeaceHealth profited from services offered by a medical equipment distributor.

During a November roundtable hosted by Becker's, nursing and finance leaders from St. Louis-based Mercy shared their playbook on how their system redesigned staffing models to meet nurses' evolving needs, ultimately saving more than $30 million in labor costs and achieving a 8% reduction in turnover rates. Due to the presentation's popularity and praise, this whitepaper summarizes the playbook’s 4 key elements of a successful redesign;

Key learnings:

Building a flexible workforce to fill shifts at a lower cost than contingent labor
The importance of a multigenerational staffing model
Reducing agency staffing from 25% to 8% of total clinical workforce
Real-world clinical and financial results Mercy has achieved

As the demand for nurses is growing steadily, exacerbated by an estimated 640,000 nurse retirements between 2020 and 2030. Nurses are also facing increasingly difficult working environments that are taking a toll on their emotional health, spurring some to leave the profession entirely. Health systems adapting to these headwinds with technology are emerging as leaders in nurse retention, growing access to care, with a focus on the bottom line.

Supply chain challenges have worsened over the past few years, with hospital and health system leaders increasingly having to navigate product shortages, back orders and more. Supply chain leaders have doubled down on ways to drive resilience and develop proactive strategies to mitigate disruptions.

We compiled 10 must-read articles featuring insights from industry leaders that demonstrate the current state of the healthcare supply chain and the types of strategies hospitals and health systems are embracing to strengthen their organizations.

The stories examine:

• Key factors driving challenges across the medical supply chain
• Strategies leading hospitals and health systems are employing to safeguard their supply chains from a range of disruptions
• How technology fits into supply chain strategies

As providers create 2024 budgets, identifying operational efficiencies and streamlining expenses are top of mind including in third-party purchased services, which can account for up to 34.8 percent of healthcare organizations’ annual indirect operating expenses. Supply chain leaders understand that purchased services optimization can help providers strengthen supplier relationships, improve operational and financial performance, remain competitive and help mitigate unnecessary risk. 

Dive into this whitepaper and learn more about the three purchased services key trends for 2024:

• Addressing Workforce Challenges
• Leveraging “AI” for Contract Management
• Advancing Supplier Diversity

For the past several years, healthcare facilities have seen increasing levels of violence, making healthcare workers five times more likely to experience workplace violence than workers in other industries. According to the Bureau of Labor Statistics, healthcare workers accounted for 76% of all U.S. workplace violence injuries in 2020.

This doesn't just make for a dangerous work environment for healthcare workers — it also instills fear in patients and worsens public perception of the healthcare industry at a time when public trust is already falling. In a 2022 survey, 40% of respondents said they didn't feel safe entering a hospital or medical facility. To combat this and keep employees safe, healthcare leaders need a strong game plan.

Download this whitepaper to learn:

• How workplace violence is affecting staff and patients
• Data on the state of hospital safety today
• 3 proven strategies for better protecting your patients, staff and overall healthcare campus

Temple University Health System, a 1,020-bed academic health system based in Philadelphia, is dedicated to providing access to quality patient care and supporting excellence in medical education and research. Temple partnered with AMN Healthcare during the COVID-19 pandemic, seeking clarity on staffing and cost inconsistencies amid rising patient demand to build a more balanced workforce.

Combining data analytics, workforce strategy, and recruitment into a technology-forward, total talent solution, AMN Healthcare prescriptively identified Temple Health’s staffing needs and created a foundation of data guidance and utilization to reallocate and balance their workforce.

Download the whitepaper to learn how Temple Health:

• Maintained a steady 92% fill rate
• Reduced employee turnover by 4.1%
• Achieved a total cost savings of $12,250,000 as of 2023

In healthcare, time is key — especially in workforce management. But simply tracking hours worked is not an effective way to manage and optimize the sophisticated, specialized and dynamic workforce. Some hospitals are using intelligent, rule-based automation to improve engagement and make better staffing decisions to keep burnout at bay.

In this e-book, you'll learn how organizations are applying technology that gives providers, nurses and staff more control over their time through self-scheduling, as well as the benefits of putting the schedule at the center of a workforce management strategy. 

Download for insights on:  

• The importance of scheduling in managing healthcare staff, including ways to enhance operational efficiency and reduce labor costs
• Strategies for balancing workloads, reducing burnout and creating a more positive work environment, leading to improved patient care
• How a unified, schedule-centric approach can streamline healthcare workforce management and provide actionable insights and holistic visibility

To attract and retain a skilled and diverse workforce, organizations are investing in education benefits and development opportunities for their staff.

In the following eBook, you'll learn about successful initiatives at a variety of leading providers including Pittsburgh-based Allegheny Health Network, Jacksonville, Fla.-based Baptist Health and Nashville, Tenn.-based Ardent Health. Each of these organizations has leveraged an education partnership to achieve positive results that aim to benefit both employees and patients.

Participants will learn:

 

• How healthcare organizations are leveraging education to address industry change and challenges.
• How to leverage education benefits as a framework for a healthy workplace strategy.
• How leveraging education can help recruit, retain, and upskill not only healthcare employees, but employees across the entire organization.

 

Today’s hospitals and health system marketers are in a unique position. They’re being asked to drive patient volume and revenues and balance demand, so their already strained system and staff won’t be overwhelmed when patients respond to campaigns.

How are the most successful hospital and health system marketing teams navigating this challenge? This guide, developed by seasoned health system and hospital marketing experts, provides direction on how to overcome some of the most common challenges today's marketing teams are up against. 

Learning points: 

 

• How data and tech improve targeting and optimize campaign performance
• Best practices to optimize your marketing team's strategy and shifting priorities
• Questions to ask martech health care marketing vendors and agencies 

After several tumultuous years, healthcare leaders may have a reason for cautious optimism for 2024. In a recent survey, 52% of respondents said they foresee better overall organizational health over the next 12-18 months, a 15-point jump from last year. However, the challenges of recent years still loom large: staffing shortages, financial headwinds, and demand for growth and digital transformation remain top of mind for leaders.

This white paper details the survey of 650-plus healthcare leaders and dives into the biggest trends and challenges for the coming year. From growth initiatives to recruitment and retention strategies, this report offers a wide range of insights for the year ahead. 

You'll learn:  

• 7 key trends in healthcare for 2024
• Leaders' top areas of focus to drive organizational growth
• Recruitment and retention strategies for today's workforce

Facing frequent no-shows, high staff turnover and resource draining, paper-based processes in patient access, Wayne HealthCare was due for a digital upgrade.

Read the case study to learn how using EngageCare self-service technology to transition administrative and financial tasks to patients helped Wayne improve patient safety, reduce no-shows and increase staff efficiency.

Download a copy of the case study to learn how Wayne:

• Reduced denials 80 percent
• Decreased no-shows and cancellations, saving revenue
• Reallocated staff and eliminated need to fill 5 vacant positions

Supply chain inefficiencies cost hospitals $25.7 billion annually. With the right strategies, however, supply chain teams can not only lower supply chain and healthcare costs but also serve as a direct bridge to improved care quality.

At the Becker's Supply Chain Leadership Virtual Forum, six healthcare supply chain experts discussed their systems' supply chain transformation efforts and shared how supply chains can become a strategic asset when bolstered by the power of data, standardization and process efficiency. This report offers seven takeaways from the discussion.

Key learnings:

• How labor challenges are affecting supply chain teams
• Top priorities for healthcare supply chain leaders in 2022
• The key to successful supply chain transformations
  
  

Learn how we worked with this fully-integrated healthcare system to deliver a whole-person approach to care for its employees and spouses with chronic conditions.

Results include:

• A coordinated experience across conditions for people living with both diabetes and hypertension Multiyear impact on clinical diabetes measures, including reduced HbA1c levels and a fewer hypoglycemic readings
• Measurable impact on systolic and diastolic blood pressure rates among those with uncontrolled hypertension
• Reduced spending incurred through medical care, emergency room visits and pharmacy costs associated with managing chronic conditions, resulting in a positive ROI

Before COVID-19, the opioid epidemic was the nation's most consequential public health threat. The pandemic has magnified the impact of the opioid crisis on communities as unemployment, homelessness and behavioral health disorder rates soar.

Learn how eight organizations across the country have used technology and collaboration to achieve the following:

• 61 percent reduction in opioid prescriptions
• 32 percent reduction in opioid deaths
• 50 percent decrease in emergency department visits for patients with high utilization patterns
• $34 million in cost savings

This downloadable whitepaper will cover:

• Four proven strategies for addressing the opioid epidemic on an organizational and community level
• Statewide efforts to reduce opioid prescribing and use, including implementation of seven best practices for prescription opioids
• How collaboration helped achieve measurable results outside opioids — including decreased ED visits and significant cost savings

As healthcare organizations strive to satisfy, retain and attract patients in a competitive environment, effective engagement and communication is rooted in the details — message length, timing of appointment reminders and even tone.

This guide provides six actionable strategies that enhance patient access, communication and readiness based on insights from more than 700 million data points collected across 650 healthcare organizations like Fairview Health Services (Minneapolis) and UW Medicine (Seattle). It also covers improvement opportunities for critical areas such as self-scheduling, rescheduling, response rates, care follow-up and referral outreach.

Download to learn how to:

• Implement user-friendly, self-scheduling options that significantly improve patient access to care and reduce administrative workload
• Simplify the rescheduling process and use direct communication methods like SMS to greatly increase patient engagement and reduce no-shows
• Gather and act on real-time patient feedback to be able to improve patient satisfaction and enhance the overall healthcare experience

Healthcare organizations generate vast and increasing amounts of operational and patient-level data. Yet, the processes and methodologies commonly used to leverage this data for care improvements, cost efficiencies and research discoveries are not fully optimized.

Becker's spoke with leaders from Salt Lake City-based Intermountain Health and Ottawa (Ontario) Hospital about how they're using a one-stop-shop data infrastructure to quickly get answers and action items for critical operational, research and innovation-related questions. This whitepaper offers a summary of the discussion.

Key learnings:

• The advantages of a comprehensive, real-time synthetic data platform
• Real-world case studies from Intermountain and Ottawa Hospital

In 2024, AI is not just an advantage in healthcare, it’s a necessity.

But how prepared is your organization to harness its full potential?

Discover the roadmap to not just surviving but thriving in the age of AI.

• Combining insights gleaned from leaders at dozens of health systems with the experience of deploying AI to thousands of care sites, this guide covers:
• Why AI’s moment in healthcare is now
• 10 essential elements for building and deploying an enterprise-wide AI strategy
• How to ensure your AI efforts remain aligned with your business strategy

As health systems grapple with staff burnout, capacity issues and rising costs, telehealth is quickly becoming the standard for supporting care delivery and transformation efforts. Leading hospitals and health systems are embracing tools that break down technology silos, reduce fragmentation and address digital literacy of the constituents they serve. In fact, 91% of health system leaders now report having a telehealth program in place — a 6-percentage-point jump from last year — and 71% report expanding their offerings.

This whitepaper uses responses from recent a survey of healthcare CEOs, CFOs, CIOs, virtual care leaders and other decision-makers to detail three valuable insights on the current state of telehealth and how organizations can maximize results from their offerings.

You will learn:
How other health systems are using telehealth to overcome today's challenges
Where telehealth is headed in the future
How to overcome obstacles like user adoption, payer alignment and technology infrastructure

Virtual care has exploded in recent years, but not all delivery models hold equal value. As healthcare leaders weigh options that drive efficiency, provider well-being, cost savings, care access and patient satisfaction, it's critical they consider key differences in synchronous and asynchronous telemedicine.

This research-based guide demonstrates how embracing hybrid care and asynchronous telehealth can help to solve healthcare's greatest challenges — like provider burnout, delayed/avoided care, health equity and more — and outlines important use cases.

Download to access:

• The basics on asynchronous virtual care and how it reduces clinician burnout and administrative burden
• Opportunities for improving patient experience and acquisition, downstream revenue and greater access for rural and non-English-speaking populations
• The largest case study on this care modality from the COVID-19 pandemic

In an industry hungry for greater efficiency, automation has become table stakes in healthcare. Leaders are refining and deepening their automation strategies as more opportunities and applications for this technology arise.

In this white paper, you'll learn four key components — which emerged from a roundtable discussion with hospital and health system CEOs and CFOs — to drive sustainable improvements with automation and ensure return on investment.

Download for more insights on:

• Trends in automation investments and complexity
• Opportunities for improvements in clinical quality, productivity + revenue integrity
• Four critical components of an effective automation strategy

Persistent workforce shortages, high-acuity caseloads and ever-increasing requirements are taking nurses farther and farther away from patient care. To help unburden nurses and keep them at the bedside, its crucial health systems reimagine care delivery and clinical workflows.

In this white paper, top clinical leaders from Salt Lake City, UT-based Intermountain Health and Durham, NC-based Duke University Health System share how their systems are embracing new technologies to support nurses while improving operational efficiencies and the patient experience. 

Key learnings: 

• Why systems are increasingly investing in technology that aids nurses
• How AI technology can support multiple aspects of nurses' jobs and roles
• Key considerations for thoughtful technology implementations

 

Artificial intelligence (AI) and machine learning are opening exciting new horizons in health care. Health systems that take advantage of these technologies can improve the availability of clinical resources for patient care, optimize efficiency across their organizations, and even combat safety and security risks. Yet any new technology comes with significant risks in such a crucial industry where functioning tools are a matter of life and death. Our white paper looks at some of the most promising opportunities for enhancements to clinical operations with AI as well as how health systems can apply strong governance to avoid the pitfalls that can plague early adopters of evolving high-tech tools.

  Learning points:  

• One of the most promising potential applications is streamlining important, but time-consuming, administrative responsibilities of health care workers. Health systems can benefit their staff and patients by focusing on AI adoption that enables clinicians and technicians to focus more time and energy on activities with the greatest impact on direct patient care.
• One of the top priorities evaluating the role AI in health care is scalability. With technology tools that effectively handle large volumes of data, health systems can increase efficiency for rapidly expanding areas of responsibility, such as tracking and managing large medical device inventories.
• The rapidly evolving capabilities of AI and growing number of software products emphasize the need for strong process governance, especially in fields such as clinical engineering which already engage with complex, critical technologies. 

 

Now more than ever, patients expect simple, streamlined interactions with their providers. Whether it's the digital front door, a contact center or hospital room, leveled-up digital experiences across the care journey are now table stakes.

In this white paper, you'll learn how hospitals and health systems are leveraging a single technology platform to enhance patients' care experiences across all settings, as well as save costs, reduce burden and drive innovation.

See how this approach enables:

• Value across each step of the patient journey, from at home care to the patient room
• Improved daily workflows with apps and integrations
• Innovation with new technologies like artificial intelligence and more

From clinician and patient frustration to care quality risks, disjointed communication and scheduling systems underlie numerous issues in healthcare today.

Healthcare organizations are now ramping up efforts to consolidate scheduling and communication functions by reducing their vendor footprint. The result? Lower IT burden, lower costs and better clinical outcomes.

See why hospitals are turning to a single platform to make scheduling, communication, and patient care workflows easier. This paper covers:

• The key roadblocks organizations face when it comes to communication and technology
• How 1 standardized platform enhances clinical collaboration, scheduling and patient engagement
• Navigating seamless integration

Unpredictable weather events and technology outages can disrupt care at crucial moments. Health systems with well-developed disaster management plans and solid communication strategies can seamlessly prevent missed visits by leveraging an easy-to-use, scalable telehealth platform.

Preparation efforts paid off for the University of Arkansas for Medical Sciences in Little Rock. The system saw an 187% increase in telemedicine activity after a severe weather event impacted local patients and providers. Through proactive communications, UAMS shifted all in-person patient visits to virtual, resulting in zero missed appointments during the period of severe weather.

Download this case study to learn:

• The role telemedicine plays in safeguarding health systems when disruptions happen
• The importance of proactive planning and communications in disaster management
• What capabilities and features providers should look for in telehealth tools

Organizations have ramped up their investments in AI over the past few years to alleviate the burden of staffing shortages and inefficient workflows. But with countless solutions promising to improve patient care, clinician experience, and workflow collaboration, it can be hard for healthcare execs to cut through the clutter and identify tools capable of making an impact on clinical, operational, and financial initiatives.

This white paper covers key insights from a recent advisory call where AI and health system leaders discussed the most important factors that must be considered when applying AI-powered tools to different areas of healthcare.  

Learning points: 

• Healthcare organizations are adopting AI to improve clinical and operational workstreams
• The set of key criteria organizations should keep in mind when evaluating potential AI partners
• C-suite leaders' thoughts on painting tools that will make real improvements

As 30% of rural hospitals in the U.S. face the risk of closing their doors, it has become increasingly challenging to deliver quality, patient-centric care to these communities. However, technology like telehealth and remote patient monitoring (RPM) — combined with innovative care models — are leading some hospitals to achieve increased patient engagement, better adherence to care plans and improved medication management. 

In this white paper, you'll learn how RPM, when implemented as part of a value-based care (VBC) approach, can effectively address obstacles to care and social determinants of health (SDoH).

Download to learn more about:
 

• The opportunities RPM and VBC offer federally qualified health centers (FQHCs), rural health centers (RHCs) and critical access hospitals (CAHs)
• The range of benefits (health, social, financial, organizational) that are possible for care providers and patients through the use of RPM and VBC models
• What healthcare policymakers and providers can do to promote wider adoption of telehealth and RPM services to better care for patients beyond in-person care settings

 

Demands on IT service desks in healthcare have grown immensely over the last five years. They're supporting higher volumes of applications, a constant stream of new technologies and myriad new devices that require IT maintenance. At the same time, the resources, headcount and budget provided to IT are constricting.

To better understand the challenges facing IT leaders, as well as the most promising solutions for addressing them, Becker’s Healthcare took a look at how the role of automation in optimizing IT operations and how, with the right platform, the benefits of IT service management (ITSM) modernization can span the enterprise.

Read this short report to learn:

• The types of solutions CIOs should look for to address IT challenges and alleviate resource strain
• Best practices to determine where AI has the most potential to transform operations and optimize efficiency
• How IT teams can leverage conversational AI to reduce service request burden

 Hospitals commonly grapple with an array of operational challenges that significantly impact overall efficiency and staff satisfaction. Poor block utilization leads to underutilized operating rooms, inefficient resource allocation, and difficulty accommodating large surgical volumes. Staffing challenges remain a persistent issue as it becomes challenging to align personnel with fluctuating demand. Surgeon dissatisfaction may arise from scheduling conflicts and a lack of trust in data.

Health systems such as CommonSpirit and Novant Health are now tapping into predictive & prescriptive machine learning analytics to address these challenges. Using a new data-driven and strategic approach, these organizations are able to enhance block utilization, streamline scheduling processes, optimize resources like staff and robots, and accommodate varying surgical volumes to improve overall perioperative performance.

Download this case study booklet to learn how 100 health systems from across the country are using this strategy to optimize OR performance and achieve the following results:

• Perform 30-50 more cases per year
• Increase block utilization by up to 20%
• Increase robot utilization by 45%
• Increase case volume by 10% or more without opening additional rooms
• Generate 5-20x ROI based on contribution margin

This white paper explores recent innovations in data management and artificial intelligence that are driving an evolution toward new frameworks of care delivery, such as value-based care. It explains the indispensable need for a health-specific trusted platform to harmonize disparate sources, and the potential of AI in managing and utilizing information for insights.

It also demonstrates how adaptable data systems can support VBC by facilitating the delivery of higher-quality care, while mitigating the burden of soaring healthcare costs.

Key takeaways:

• Recent innovations in health data management are driving the evolution towards emerging models and frameworks for healthcare integration and delivery
• How AI can optimize and future-proof data by enhancing the accuracy and efficiency of healthcare processes
• The importance of choosing a trusted health-specific platform that focuses on data unification

Nearly 30% of U.S. adults experienced mental illness in 2021, but less than half received treatment. These vast, unmet needs in mental and behavioral health have a "ripple effect" on the well-being of individuals and communities at large. Healthcare leaders are facing a pivotal moment: the chance to build new resources, teams and systems to move from crisis to prevention.

In this white paper, you'll learn how to overcome common barriers in this area of care with strategies to lead, collaborate and invest in a new, proactive approach that better supports current mental health needs. 

Download to gain a deeper understanding of: 

• Cost of the mental health crisis in all areas of society
• Importance of aligning financial incentives
• Required investments for a new experience
• How healthcare stakeholders can take new action

Healthcare leaders are facing increasing challenges, and things are only getting more complex with an ever-changing industry landscape. While patient demand for care is high, providers struggle to keep up amid staffing shortages, high labor costs, and administrative burdens. Many systems are turning to technology to streamline processes and reduce costs. Additionally, cybersecurity is at the top of the list of healthcare leaders' competing priorities. 

It's not viable or realistic for healthcare organizations to tackle today's complex problems alone. This whitepaper report breaks down some of the top concerns from healthcare leaders today and details how the right partner can improve outcomes through greater access to person-centered care and reduce costs by accelerating the digitization and utilization of healthcare data.

You'll learn:  

• The top four issues healthcare leaders are focusing on right now
• Strategies and outcomes from leading healthcare organizations
• What to look for in a strategic technology partner

Traditional digital front door investments have not met expectations.

Patients are still frustrated with roadblocks to accessing care, and staff are doing more data entry and other manual repetitive tasks than ever before.

Digital transformation was supposed to bring healthcare into the modern age, but the industry is still burdened by processes like clipboards, faxes, and never-ending manual work queues.

But, there’s a shift happening - thanks to AI and automation. This guide covers: 

• Key indicators of an ineffective digital front door.
• Proven strategies from top healthcare organizations for an efficient, AI-powered digital front door that benefits patients and staff.
• How conversational AI is revolutionizing patient navigation in healthcare.

More accurate diagnoses, predicting health risks and highly tailored treatment plans. Today's patients expect all of this, but to truly move the needle on personalized care, healthcare organizations need to get serious about harnessing the right data.

This whitepaper explores 5 key industry trends driving the shift to more personalized care, how companies can respond, and the role technology plays in that response. It covers what it will take for the industry to make good on its promises to deliver better outcomes and more cost-effective care, and the steps individual companies can take today to accelerate progress on personalized care.

Learning points:

• 5 key trends amplifying the importance of patient-centric care
• How healthcare companies can respond to deliver the experience patients expect and improved outcomes
• How integrating technology and data-driven insights is revolutionizing the patient-provider relationship and setting the course for the future of healthcare

It’s widely agreed that generative artificial intelligence (AI) has the power to transform many industries, including healthcare. But how exactly this transformation will unfold remains unclear. As health systems look to capitalize on this new technology, leaders must evaluate what pressing business challenges they need to address and whether the technology can truly help solve those challenges.

  In its current iteration, there are three components of healthcare that can immediately be improved by the integration of generative AI. These are:  

• Patient Experience: Generative AI can be used to create personalized and conversational experiences for patients. This includes answering questions, booking appointments, and providing care guidance.
• Care Team Efficiency: With generative AI at their side, health providers can automate tasks such as note-taking and patient outreach, freeing up care teams to focus on more important tasks.
• Care Guidance: Generative AI can be used to provide patients with personalized care guidance, such as medication reminders and disease management tips

This report examines how to overcome barriers to technology integration and realize the promise of generative AI sooner rather than later.

Tumor board conferences play a crucial role in the comprehensive management of cancer patients. Yet, without the support of a digital platform, multidisciplinary teams can face challenges in communication, collaboration and decision-making, potentially resulting in care delays, errors and diminished outcomes.

This report explores how healthcare organizations can adopt new technology to improve tumor board workflows, optimize care decisions and prevent treatment delays. 

Learning points: 

• Best practices for the successful implementation and use of digital tumor board solutions
• Key benefits of the solutions based on real-world implementations

Given the breadth and depth of potential use cases, one thing is clear – more and more people will find themselves working in environments where ML plays a critical role. And thanks to the emergence of low-code and no-code software, ML is no longer the exclusive preserve of programmers, data scientists, and people who paid attention in math class. More of us can – and will – be involved in developing and deploying practical ML solutions.

This eGuide will help you understand:

 

• The key concepts behind ML and common applications
• How it’s becoming more useful to people at all levels of organizations

 

At virtually every stage of a patient’s wellbeing, different forms of technology and software support the expansion of better healthcare. As the reliance on technology grows, ensuring that these lifesaving systems don’t break under the strain is imperative.

  To keep operations running smoothly, healthcare IT professionals must perform regular and exhaustive testing. Fortunately, the introduction of automation, robotics, and artificial intelligence (AI) has made testing easier to deliver.

In this eBook from Keysight Technologies, you will discover  

• How automation can improve workflow management to help physicians and patients alike
• How AI-driven test automation helps your EMR become more interoperable and user-friendly
• Six critical tasks that can be optimized with robotic process automation
• The importance of testing both on-site and wearable medical devices

 

Please fill out the form to download the eBook.

Automating healthcare payments is more important than ever, from reducing manual touch points to limiting human error. So why does automation often fall short?

All automation is not created equal.

Some solutions are flawed. Some simply require extra expertise. But there is good news: The fixes exist. This eBook will give you tips on how to avoid four common mistakes technologies make while also exploring:

• Estimation rates and accuracy
• Common flaws in prior authorization
• Tips for proactive revenue monitoring
• A 6-step checklist for denials automation

Denials are one of the biggest pain points for hospitals and health systems. When 63% of denied claims are recoverable but rarely reworked, the challenge — and revenue lost — is clear. In any other industry, that level of loss would be unacceptable. Yet many healthcare organizations don't have the time, money, or resources to work denials thoroughly.

Many health systems are turning to automation to tackle healthcare's thorniest issues, and denials are no exception. With the right solution, organizations can achieve a 72% reduction in their denial rate. This free eBook outlines four steps organizations can take to dramatically reduce denials, boost revenue, and lighten workload for overburdened employees. 

You'll learn strategies to:

 

• Prevent front-end denials using data
• Optimize claim submission with speed and accuracy
• Respond to denials with data-driven intelligence
• Deliver a plan for long-term improvement

As hospital and health system leaders hone their growth strategies this year, it's essential they have a keen understanding of payers' policies and strategies, and how they can influence cost, accessibility, and quality of patient care. 

In this playbook, you'll gain insights into payer strategies and how providers can develop their own data-driven approaches to improve financial health — ensuring healthcare access and patient well-being remain at the forefront.

Key takeaways: 

• Understand the current state of Medicare Advantage plans in payer strategies and implications on healthcare economics.
• Learn key steps that help to ensure fair provider reimbursements.
• Get tips to better manage payer relations and start a journey toward sustainable financial health.

Healthcare providers face critical financial hurdles when dealing with complex claims. Given shrinking payer reimbursements and rising operational costs — not to mention a lack of time and in-house expertise — these claims have a major impact on hospitals' and health systems' bottom line. Further, complex claims like workers' compensation and motor vehicle accident claims pose significant obstacles due to intricate regulations and multiple stakeholders.

In this white paper, you'll see actionable steps and expert insights on the support needed to effectively navigate these challenges.

You will learn:

• Strategies to mitigate the financial burden of intricate claim types
• The impact of various complex claim categories + practical methods for handling them
• Outsourcing support as an effective strategy

In today's financial landscape, optimizing the revenue cycle has become an imperative rather than an option. Achieving higher reimbursements and streamlining operations requires educating and aligning all stakeholders involved in the patient care continuum, including both financial and clinical teams. Additionally, the utilization of advanced data and analytics capabilities plays a pivotal role. 

In this expert guide, leaders in clinical documentation integrity, operations and coding share best practices and actionable tips for maximizing revenue in these trying times. Download to learn more about:  

• The impact of a unified revenue cycle on enhancing patient experiences and improving outcomes
• Roles of personnel, data, and technology in the revenue optimization process
• Innovative applications of data and analytics for revenue growth strategies

Healthcare billing has long been a pain point for providers and patients. Labor shortages, burnout and financial strain over the past few years have elevated the importance of simplifying the billing experience to get patients engaged — and keep them engaged — in the process.

Providers have a unique opportunity to enhance financial performance through billing efficiency — but only if they're willing to take action. Download this white paper to learn about a versatile digital billing platform that eliminates administrative burdens and simplifies the payment process for patients, leading to consistent revenue and a better overall care experience.

Key learnings include:

• Why a patient-centric mobile billing platform is central to making improvements in financial outcomes
• Key features that empower patients and improve engagement
• Opportunities to showcase provider's unique brand identity

Medicare and Medicaid administration can be nightmarishly complicated with interconnected programs and requirements. Even for those well-versed in the fundamental rules, hidden pitfalls can lead to significant financial gains or losses, often in the millions.

The silver lining is that proactive steps can be taken to safeguard revenue and optimize reimbursement. This tip sheet presents healthcare finance leaders with five practical strategies to attain excellence in government reimbursement, encompassing: 

• Fundamental pathways to follow for financial success
• Tactical approaches to ensure ongoing compliance
• Proven methods to maximize reimbursement potential

Selling a medical practice can be a difficult process to navigate. Without the right strategies and team in place, owners will likely leave substantial money on the table. This whitepaper outlines how owners can avoid this common mistake and highlights considerations when evaluating potential buyers. These concepts are brought to life in a two-part case study that showcases how an owner was able to increase a physician’s post-sale, after-tax net worth by 77%.

Key learnings:  

• How practice owners can best position themselves in the market with a strategic buyer or private equity (PE) platform
• The value that an investment banker-led marketed process brings vs a non-marketed process
• Strategies to maximize personal wealth for physician owners through pre-sale and post-sale wealth planning

 

Beyond clinical staff, labor shortages are putting significant pressure on the revenue cycle function at hospitals and health systems, leading to negative consequences on the bottom line and for patient engagement. 

This report uncovers findings from a survey of 200 employees responsible for staffing the revenue cycle function at provider organizations, demonstrating how chronic staff shortages of non-clinical staff affect the revenue cycle at their organization. Before the pandemic, the situation was concerning. Now, it's unsustainable.

Download the report to learn where there are opportunities to address top challenges and position your organization for long-term stability.

Sample findings: 

• 96% of respondents indicated that payer reimbursements, patient collections -- or both -- were affected by staff shortages
• More than 8 out of 10 respondents say the patient experience is worse due to staffing shortages 
• 92% of respondents say new staff members make errors that negatively affect claims

Health systems are painfully aware of the complexities of revenue cycle management and understand the need for RCM partners. In fact, 93% of health systems rely on at least one RCM partner.

But there are different reasons for pursuing RCM partnerships and very different approaches to partnership. Which approach and partners are best for your organization?

Here are insights from new research conducted with the Health Management Academy:

• 4 key reasons health systems pursue RCM partnerships
• 2 primary approaches to RCM partnership, and the key differences between them
• Factors to consider when vetting and evaluating RCM partnerships
• Why so many leading health systems are considering enterprise RCM partnerships

The key takeaway: RCM partnerships are necessary but they're not all alike. Understand the differences to make the best RCM decision for your health system.

High deductible health plans (HDHPs) have shifted the already-complex payer reimbursement burden onto the shoulders of consumers who are unprepared to bear it.

Consumers, on the one hand, need increased support to understand their bills and figure out how to pay them. On the other hand, patients with more skin in the game are becoming more demanding about the quality of their customer experience.

These changes necessitate a new patient payment model that focuses on delivering convenience and clear communication to patients, driving both quicker payments and increased patient satisfaction.

Download this whitepaper to learn:

• The current state of patient collections, with data
• How to help patients take charge of their new responsibility
• How to identify hidden coverage
• How to increase the likelihood of quick, easy payment

The economic landscape of the healthcare market has been forever altered by the COVID-19 crisis. Existing challenges have intensified, and the pace of change is accelerating, raising the bar for organizations to adapt strategically and quickly.

Download the e-book to learn more about how health leaders can ready their organization for growth with forward-thinking strategies that include:

• Meeting the consumer on their terms
• Adapting to new competition
• The growing role of strategic partnerships
• Mastering the new indicators of growth
• Tracking the spend of the health care dollar

Operating health systems and physician practices has always been hard, but COVID-19 has created extraordinary profitability challenges in 2020. Lower volumes, changing case and payer mixes and greater operating margin anxiety make revenue optimization more essential than ever.

We asked physician management and healthcare organization leaders to share their strategies for overcoming the considerable challenges of this altered landscape. They offer 10 strategies for using data and analytics to better manage capacity, coordinate care and optimize revenues, including:

• Tracking real-time practice COVID-19 volumes
• Managing productivity and modifying physician incentive compensation
• Capturing charges efficiently and accurately at the point of care
• Improving throughput across the continuum

The white paper features expert views from:

• Dennis Deruelle, MD – Executive Director of Hospital Medicine, American Physician Partners
• Andrea Funk, RN, MEd, CPHQ – Vice President of Integrated Acute Care Operations, US Acute Care Solutions
• Derick D. Perkins – Founder and Managing Partner, Metis Advisors LLC

COVID-19 has pushed healthcare delivery beyond its breaking point, heightening the urgent need for accelerated patient care, improved clinical efficiencies and secure clinical communication with real-time critical patient updates.

Before the arrival of COVID-19, specific environmental trends were challenging the healthcare industry, such as acquisitions of smaller health systems by larger health systems, clinician shortages and burnout. These trends had already created an urgent demand for clinical communication platforms (CCP) that would work securely across growing networks of diverse care provider organizations. The arrival of COVID-19 has applied untold new pressures to already strained systems.

In this white paper, you will learn about:

• The impact and cost of COVID-19 on healthcare
• How clinical collaboration platforms improved communication during COVID-19
• Where you will see cost savings from leveraging clinical collaboration platforms
• What to look for in a clinical collaboration platform in order to achieve savings
• How clinical collaboration platforms can help your organization increase efficiency and achieve return on investment

In the face of sustained financial pressures on healthcare organizations, leaders should consider innovative approaches to cost savings. One surprising area that can yield positive results? Your outpatient pharmacy strategy.
 
Specialty drugs account for more than half of drug spending. As employee benefit costs continue to cut into hospital margins, transitioning your outpatient pharmacy strategy to filling employees' specialty prescriptions in-house can generate significant savings — with the added benefit of improving patient satisfaction and care quality through expanded resources.
 
This whitepaper examines how a critical access hospital drove $300,000 in additional value from its employee benefit plan in one year and extended community care.
 

You'll learn:

• How to drive additional value in employee benefit plans
• New ways to capture specialty prescription volume in your outpatient pharmacy
• Real-world examples of challenges and successes

Hospital-at-home care programs have grown exponentially in recent years, enabled by technological advances and regulatory changes. While widespread evidence points to their success in alleviating capacity issues, lowering costs and improving the patient experience, not every system has been able to realize these benefits.

This white paper shares five key lessons from Michigan Medicine in Ann Arbor and Allina Health in Minneapolis, two systems that have built thriving hospital-at-home programs.

Key learning points:

• Important actions health systems have taken to plan for and stand up a hospital at home program
• Identify and overcome barriers related to launching a program
• Best practices and to grow and maintain a strong program

Innovation is essential to more effectively treat medical conditions, meet patient demand and ensure success for hospitals. However, getting buy-in for new treatments from physicians and raising awareness in the community can be a challenge.

The Hackensack Meridian Neuroscience Institute at Hackensack University Medical Center became the first hospital in New Jersey to offer focused ultrasound treatment for tremor-dominant Parkinson's disease and essential tremor in June 2021. The team knew that to build a successful program, they would need to develop a marketing campaign that targeted patients as well as physicians.

Download the white paper to learn how they built brand awareness, surpassed their goal for cases in the first year and maximized the campaign's reach to potential patients.

Medical technology has advanced exponentially in recent decades, dramatically improving healthcare delivery and outcomes. But patient access is equally important and vital to healthcare organizations’ operational performance and the patient experience.

However, organizations commonly struggle to find the right balance in these two areas. Organizations must maintain high operational maturity and a strong patient experience to strengthen patient loyalty and improve efficiency, build a positive reputation, and gain an edge over their competitors.

Download this e-book and see where your organization falls on the patient access maturity matrix.

Learning points:

• Common barriers to patient access and top areas of focus
• Ways for organizations to balance the patient experience and operations
• Steps to develop and execute a plan to improve patient access

Patients are consumers, too. Are you providing the experiences they demand?

Only 4% of U.S. residents feel consumer experiences have improved over the past year, according to a study by Customer Contact Week Digital. A staggering 57% feel they've gotten worse. 

As competition in healthcare intensifies, hospitals and health systems can gain a competitive advantage by crafting an exceptional consumer experience. The trends detailed in this e-book reveal what consumers crave from digital experiences. 

Learnings include:  

• How to align the digital experience strategy with consumer needs. 
• How to harness cutting-edge tools and other advanced consumer experience solutions.
• A breakdown of how AI is revolutionizing the consumer experience across industries.

 

The patient experience revolution is here. Across industry surveys, rankings and ratings, the message is loud and clear: Too many patients feel their healthcare needs aren't being met, and providers are lagging in offering streamlined and personalized experiences.

Patients are frustrated by poor communication, hard-to-solve billing disputes and — when they are able to get an appointment — feeling rushed. As a result, more providers are innovating and exploring possibilities in elevated care models, including personalized primary care via concierge medicine or membership-based healthcare.

In these five must-reads, you'll learn about:

• New wellness models being embraced by health systems
• Innovation in primary care
• Why patient experience scores are on the decline

Patients' heightened expectations for convenience and fast responses have spurred healthcare organizations to level up their contact centers, and move away from antiquated "call centers" that have historically led to rerouted calls, inefficiencies and frustration. 

This interview with Ron Strachan, Healthcare CIO Advisor at Zoom shares what healthcare organizations — whether a provider, payer or life science company — need to build a modern, robust contact center. 

Learning points:  

• Why contact centers have gained renewed attention as a top priority
• How a cloud based, video enabled, contact center solution can expand patient engagement and satisfaction
• Ways the modern contact center can increase flexibility for physicians and potentially reduce burnout

As health-at-home programs and outpatient procedures gain momentum, the need for effective communication with patients across diverse care settings becomes more crucial. Concurrently, the rising acuity of patients and the anticipated increase in inpatient volumes over the next decade pose new challenges.

Hospitals and health systems are increasingly embracing communication technology to enhance the patient experience, address labor shortages and foster better collaboration among clinicians. However, the implementation of such technology requires careful consideration to avoid compromising patient experience.

This white paper outlines strategic approaches for healthcare organizations to thoughtfully implement communication technology to help — not hurt — the patient experience.

Key learnings:

• The rise of hospital 'smart' rooms
• Virtual communication 'don'ts' that can hinder patient experience
• The benefits of an integrated virtual communication technology strategy

Over the last decade, health systems have faced new and expanded challenges that undermine their ability to deliver cost-effective care. From rising demand to staffing crises and evolving economics, the current market environment has strained resources across the board. This strain is especially evident in mental health care, which is increasingly delivered in the emergency department, despite 62% of EDs lacking the services to effectively manage patients in crisis. At Brightside, we believe there is a better way to meet both the clinical and financial needs of acute mental health treatment by leveraging telepsychiatry solutions for post-discharge care.

Learn more in our latest whitepaper where we will:

Review the ongoing challenges health systems face providing mental health care in the ED today.
Examine why post-discharge care is so vital for higher severity patients and how technology-enabled telehealth solutions can help ease the burden.
Explore how health systems can partner with technology-enabled telepsychiatry solutions to improve access, outcomes, and ED throughput
Discuss the latest clinical outcomes from Brightside Health’s technology-enabled telehealth solution.

After more than 18-million hours on more than 150,000 hospitalized patients, independent analyses show the LEAF Patient Monitoring System helps prevent painful and life-threatening pressure injuries. In fact, several institutions reported reductions of up to 85% in sacrococcygeal hospital-acquired pressure injuries (HAPIs).

This whitepaper details how LEAF reminders sent wirelessly from the wearable sensor to a display at the nurses’ station, have been shown to exceed turn protocols from the national average of 48% to a turn adherence rate of 98%. If each HAPI represents an average financial burden of $21,767, reducing the incidence of avoidable cases could save the average hospital hundreds of thousands or even millions of dollars each year.

Hospital pharmacy budgets have faced major challenges in recent years. While the procurement process is crucial for managing costs, too often, it's disjointed — resulting in supply delays and funds lost in inefficiencies and overpayments. Proactive systems like Indianapolis-based Indiana University Health are addressing the issue with added operational support.

In this paper, you'll access insights from a discussion with pharmacy leadership at IU Health and learn how they implemented a centralized service center (CSC) to improve hospital operations, clinical workflows, and patient and employee satisfaction.

You'll learn:

• How CSCs help with medication management and non-pharmacy supply chains
• IU Health's advice + best practices for other organizations planning to stand up a CSC
• Strategies for meeting established milestones and measuring success

Hospital pharmacy work has grown increasingly challenging over the decades. This has led to a new era of pharmacy supply chain management – the rise of the consolidated pharmacy service center (CPSC), where operational, clinical and regulatory processes are centralized in one place using a robust supply chain or warehouse management solution.

In this insightful guide, Valerie Bandy, PharmD, MBA, BS, RPh, discusses CPSCs and dispels common misconceptions. Dr. Bandy highlights the broader benefits beyond cost reduction, including inventory optimization, staff redeployment and enhanced patient care.

Key takeaways:

• Identify the five CPSC myths that are top of mind for pharmacy supply chain leaders today.
• Recognize the importance of integrated pharmacy supply chain and warehouse management systems within CPSCs.
• Understand the strategic role of CPSCs in efficiently managing a wide range of services.
• Learn how CPSCs enable a sharper focus on critical operational and patient care requirements.

Efficiency is the name of the game for hospitals and health systems right now, especially when it comes to staffing. Yet, most hospitals' onboarding process takes months, is disjointed and costly — not to mention frustrates new employees.

To better support staff and reduce unnecessary spending, healthcare organizations must streamline clinicians' onboarding process, which sets the stage for retention and frees up time to focus on what really matters: patient care.

This white paper details how a streamlined, automated onboarding process can be a strategic differentiator. Download to learn more about:

• Current hurdles and inefficiencies in most onboarding processes
• The role of technology in simplified clinician onboarding
• How better onboarding supports regulatory, licensing and compliance needs

Nurses are leaving the workforce in droves with 800,000 expected to leave their roles in the next few years. This exodus is driven by retirement as well as key issues including high stress, COVID-19-related burnout, dwindling support staff and safety concerns.

If hospitals and health systems want to retain and attract nurses, they must reduce caregiver burden, enhance safety protocols, improve nurse well-being and remain patient-focused.

In this white paper, three nursing experts discuss the role new technology can play in addressing nursing-related challenges.

The experts include: 

• Annette Brown, BSN, RN, chief nursing informatics officer, Eisenhower Health (Rancho Mirage, Calif.)
• Marianne Hatfield, RN, DNP, chief nursing officer, Wellstar Kennestone Regional Medical Center (Marietta, Ga.)
• Michael Williams, MD, chief medical information officer, UVA Health (Charlottesville, Va.)

  Key takeaways: 

• Why documentation is a significant burden for healthcare staff — especially nurses
• The importance of grounding efforts to unburden nurses in workplace safety
• How new technologies are driving safer, more connected care and reducing caregiver burden

Healthcare marketers must constantly work to balance patient privacy concerns with the need to engage with patients on digital platforms. Updated guidance from the HHS on web tracking technology and HIPAA have complicated this balancing act, making it difficult for healthcare teams to supply important data to their most critical marketing tools in a HIPAA compliant way.

In this guide for healthcare marketers, readers will learn how to bridge the gap between patient privacy and digital marketing quickly and cost-effectively.

Key learnings include:

• How to navigate HHS guidance around tracking tools and technologies
• How to make your most important analytics and marketing tools HIPAA compliant
• How to do digital advertising without sharing protected health information

Healthcare leaders don't have to feel helpless when it comes to addressing the rising rate of suicide in the U.S. With the right insights, organizations can quickly identify rising risk and intervene in the moments that matter.

This latest whitepaper from NeuroFlow explores how organizations can take a data-driven approach to suicide prevention and population risk management. It covers how real-time data provides greater visibility into previously overlooked populations, and how these insights arm care teams with the tools and confidence they need to prevent crises.

This white paper will answer key questions such as:

• What is the cost of suicide on the healthcare industry and society?
• What is the liability of suicide prevention programs?
• What are innovators doing to identify at-risk individuals at scale?

Reducing hospital-acquired conditions is top of mind for clinical leaders working to realign their teams' expectations around quality and safety. 

To get a handle on what their priorities actually are and best practices for leading quality improvement projects, Becker's and Smith+Nephew recently convened a panel of chief medical and nursing officers. This brief summarizes how hospitals and health systems are shifting focus back to hospital-acquired conditions, and action items to reduce them. 

Learning points:  

• How leaders are refocusing attention on quality and patient safety 
• 3 HACs leaders are most focused on, & the changes they're making to reduce them
• Technology's role in supporting clinicians in preventing HACs

Hospitals are fighting an ongoing battle against unrecognized patient deterioration, alarm fatigue, opioid-induced respiratory depression, sepsis, unplanned extubation and other preventable conditions. In this whitepaper, we will review the scope of these patient safety matters, inadequacies of current practices, the emergence of clinical surveillance and a strategy to implement continuous clinical surveillance that helps enhance patient safety and outcomes.

Key points that readers will learn include:

• The clinical and financial impact of alarm fatigue and these adverse patient conditions
• How continuous clinical surveillance is different from patient monitoring and alarm management and focuses on mitigating non-clinically actionable alerts and notifications
• Published results that hospitals have achieved with continuous clinical surveillance

DSOs are growing rapidly with no sign of slowing anytime soon. As these organizations' networks of clinics, dentists and patients expand, however, key challenges arise — particularly in operations and communications.

In this must-read e-book, you'll find a collection of seven articles that paint a picture of today's current DSO and dental landscape, common challenges associated with growth, and how dental leaders are using technology for streamlined patient engagement and stronger finances.

Download to learn more about:

• The role of emerging artificial intelligence technology in dentistry
• Executives' tips for improving the patient experience
• What 60% of the largest DSOs are using to strengthen operations + their bottom line

Processing fees related to dental payments have historically exceeded the average costs for most businesses, particularly when integrated into a patient management system. These costs, which include interchange and software fees, result in significant annual profit losses for dental practices.

However, emerging technology can reduce processing fees for practices while seamlessly integrating with most practice management system platforms. This white paper details how dental leaders can use dual payment processing as a substantial cost-saving solution for their practices.

Key learnings: 

 

• Why concealed fees in dental practice payments surpass standard charges
• The nuances between dual pricing and cash discount or surcharge processing
• How software integration can enable seamless payment processing through your PMS while reducing interchange and other fees

 

The dental industry is rapidly evolving as staffing challenges, the integration of new technologies and other key trends shape how dental organizations operate and deliver care. To remain competitive in 2024, dental organizations must remain agile and adapt to these transformative shifts.

This ebook offers a comprehensive guide on navigating the evolving dental landscape, including valuable insights from industry experts on enhancing patient experience, leveraging marketing for growth and adopting cutting-edge technologies. Readers will discover: 

• How emerging technologies are transforming the patient experience
• Strategic marketing techniques to align operations and marketing for effective growth
• Effective management techniques to navigate change and foster a culture of continuous improvement

To be successful, every DSO must strive for a strong and dynamic procurement strategy. Large rapidly growing specialty DSOs are no exception.

One multispecialty DSO with more than 180 locations was able to save about $3 million annually by executing a strategic procurement initiative that drove savings towards their bottom line and increased ordering efficiencies among their practices in the process. This was all done while maintaining physicians' and clinicians' autonomy regarding clinically sensitive items they have access to.

Download the case study below to learn how SourceClub helped this multispecialty DSO save millions and achieve success

Today's most significant business operation problem in dental offices is repetitive, consistent, and boring manual processes and tasks. DentalRobot solves this problem with its proprietary automation platform specially designed for dental practices, and its unique approach of Pre-Built Robots and Automated Workflows.

Regardless of how you built the processes in your DSO, MSO, or Group, DentalRobot provides a custom-fit automation solution that matches your current context and vision for operations and growth. We understand each specialty and its journey. We impact your organization's outcomes by rapidly automating every process from insurance verification or EOB posting to Accelerated Patient Scheduling or Customized Treatment Plan Follow-Ups.