Archived Whitepapers
The following whitepapers have been made available to readers of Becker's Hospital Review. Click on a category below to see the whitepapers available on that topic.
- Archived Whitepapers - click here to download all.
- ASC/Spine - click here to download all.
- Clinical Excellence - click here to download all.
- Health Information Technology - click here to download all.
- Hospital Finance - click here to download all.
- Payer - click here to download all.
- Process Improvement - click here to download all.
- Dental - click here to download all.

Reducing these administrative burdens to improve surgical care efficiency is a key opportunity for independent operators to stay competitive in their markets.
This white paper outlines five tips to decrease administrative burden and maximize surgical efficiency in orthopedic practices based on expert insights from a panel at the Becker’s Annual Spine & Ortho Conference.

These growth opportunities present risks for physicians who fiercely value and guard their independence and control over their practices. For investors and advisers, recognizing and addressing these concerns when discussing possible deals is critical to successful transactions.
This white paper outlines current specialty consolidation trends and the top challenges of balancing needed growth with desired autonomy.
Key learnings:
- Macro trends in specialty consolidation
- Types of consolidation business models
- Pros and cons of consolidation

At least 1.6 million U.S. adults seek treatment for spinal deformities every year.
The Rationale for Personalized Interbody Devices is a literature review of published research about the potential benefits of patient specific interbody devices. Over 30 studies describe the benefits related to personalized geometry and endplate fit, which may help surgeons achieve sagittal and coronal alignment goals more reliably.
1. Personalized geometry and fit may help surgeons more reliably achieve optimal alignment, which is the most significant predictor of improved clinical outcomes in surgery to correct spinal malalignment.
2. Compared to non-personalized cage designs, personalized interbody cages reduced endplate stress, increased contact area for bone graft loading, lowered stress on posterior rods and caused a lower stress increase on adjacent levels.
3. Endplate conforming cages provided comparable clinical results and fusion rates in comparison to the traditional cage but with decreased postoperative subsidence and a lower severity of subsidence-related neck pain in follow-up.

Discover how you can transform your own supply chain strategy with these non-acute best practices and key learnings, including the use of data and increased visibility. Read this case study to learn more.

The opportunity for greater surgical volumes is ripe for minimally invasive procedures performed in ASCs.
Although robotic surgeries are a costly investment, the migration of procedures to the outpatient setting can ensure a return on investment.
This white paper from Intuitive Surgical, manufacturer of the da Vinci robotic surgery platform, will offer best practices in adding a robotic surgery line to your ASC.

While the OR is “ground zero” for recent financial problems, it also represents the best opportunity to rebuild hospital margins. In fact, better-performing hospitals are now leveraging surgical services to launch a sustainable financial recovery.
Disruptions in the OR workforce, changes in the surgery market and other factors have complicated the path to recovery. To rebuild surgical services revenue, hospital executives need to plan and execute a complete OR reset.
This report details for hospital executives how to lead a post-pandemic financial recovery by reinvigorating OR performance and reworking OR strategy.

This whitepaper offers quick insights into how one surgery center with 12,000 cases annually achieved $100,000 in savings through simple changes to their pack program.
Download to learn more.

In 2020, providers made 238 million claim status inquiries by phone, fax or email. Most payers still limit the number of inquiries allowed per call, which means more calls, more work for staff and more time wasted. And that’s before adding in the time it takes to update claim statuses in practice management or hospital information systems.
New financial performance demands are forcing revenue cycle, financial services and billing professionals to reevaluate their approach to claim monitoring. To unlock the cost savings and smarter workflows they need, it’s critical to deploy tech and tools that can easily automates the process. And not just any tech—you’ll need solutions efficient and flexible enough to meet the unique needs of your organization.
This whitepaper breaks down the most effective strategy for achieving smarter claim monitoring and shows you how to navigate the challenges you’ll face along the way.
Download this guide to learn:
- How providers handle claim status inquiries today
- Why current processes are inefficient
- How to solve claims status challenges

The leadership team at the Beaverton-based Oregon Surgical Institute and their JV partner, Regent Surgical Health, anticipated the future back in 2016 and embraced what at the time might have been considered a risky and uncertain strategy. Ever since, OSI has been making good on its bet.
This whitepaper provides a look into OSI's total joint journey. Learnings include:
- Best practices for practice design
- Insights on building clinical teams
- How to make continuous improvements to TJR programs

This study reveals how advancements in nano-surface technology on spinal interbody devices influenced a reduction in the postoperative opioid usage when comparing the same implant design with and without Nanotechnology.
Download this whitepaper to learn:
- Which factors were predictive of opioid use after surgery
- How interbody surface type was associated with postoperative opioid use

Key Points:
- Sagittal alignment is the most dominant radiographic predictor of outcomes in deformity patients
- UNiD™ Adaptive Spine Intelligence predictive models can successfully predict postoperative spinopelvic parameters in the instrumented and uninstrumented spine
- Degenerative patients have been found to be at 10 times greater risk for adjacent segment disease if their PI-LL mismatch is greater than 10 degrees

In this whitepaper, you'll learn how community health center leaders and their organizations are adapting to the rise in demand for contraceptive care and how they're addressing barriers to providing services for patients.
Read more for insights on:
- The emerging role of primary care providers as key figures in contraceptive counseling, service delivery and access, and how leaders can support them in this role
- Navigating barriers to contraceptive care, such as insurance challenges
- Empowering staff to make time for contraceptive counseling and education and patient-centered care

This case study features the journeys of four such Stratum Med provider groups that implemented Deviceless RPM as the catalyst to overcome staffing shortages while extending care to rising-risk patients and preventing avoidable utilization to generate shared savings.
- Discover how Deviceless RPM strategies can increase staffing efficiency by up to 15x
- Learn from leaders at organizations in different stages of transitioning to value-based care
- Discover how Deviceless RPM can lead to improved chronic conditions outcomes and financial savings

In this whitepaper, Quest Diagnostics outlines the benefits of TB blood tests, including cost-savings, patient experience and more.
Key learning points:
- How TB blood tests reduce patient visits
- The objective, accurate results provided by blood tests
- How blood tests yield cost savings for both patients and providers

This whitepaper summarizes five clinical studies that reveal how the KangarooTM feed/flush pumps with automatic flushing technology from Cardinal HealthTM are benefiting patients and hospitals.
Key learning points:
- Potential cost-savings from automated flushing
- The benefits of automated flushing vs. manual syringe flushing
- Solving for dehydration with automated flushing

Now, Gundersen is using an AI solution to automatically transcribe data in its renewal requests. This solution cuts down on manual clicks and keystrokes that can lead to medication errors and contribute to clinician burnout.
Download to learn how Gundersen has used this AI solution to:
- Improve "clean sigs" by 202 percent
- Automatically import 84 percent of prescription renewal data
- Save 100 hours of clinician data entry time
- Improve safety and decrease risk of errors

To get to a place where patients feel the level of convenience in their healthcare experience is on par with what they're used to from other industries, organizations need to craft a strategy that offers digital front doors, digital practices and personalized experiences.
This whitepaper features insights from Springfield, Mass.-based Baystate Health and Oracle Cerner on:
- Overcoming barriers in implementing digital solutions
- The features of a strong digital front door
- The difference between digital front doors and digital practices
- Building organizational culture into digital transformation

To learn more about how health systems are working to support veteran nurses and upskill new nurses, Becker's Hospital Review recently hosted an advisory call with several chief nursing officers and other clinical leaders. This report is based on that conversation. The topics covered included:
- Bridging information gaps to strengthen clinical judgement beyond onboarding
- Competency-based education focused on specific clinical environments
- Pre-skilling and immersion programs to transition nurses faster into leadership roles
- Emeritus roles for experienced nurses
Learn how leading organizations are improving nurse retention and preparing the next generation of high-performing nurses.

Is your hospital and health system’s TB screening strategy up-to-date?
Learn how leading health systems are using TB blood tests for pre-employment screens in the hiring process and to prevent post-exposure contagion.
In this new white paper, discover how new testing provide hospitals and health systems with shorter test times and lower false-positivity rates.
Key takeaways:
- Latest CDC guidance on workplace TB testing
- Benefits of IGRAs vs. traditional TSTs
- Best practices for pre-employment TB screening & post-exposure testing

This white paper discusses seven ways that mobile technology improves the intake experience for patients, providers and staff, and demonstrates why healthcare organizations that employ a mobile-first intake strategy are well-positioned to succeed in a rapidly changing healthcare system.
Read the white paper to learn:
- How embracing mobile communication helps healthcare organizations improve patient satisfaction
- Why embracing a mobile-first patient intake strategy helps providers save time and boost staff efficiency
- Tips about how to use mobile technologies to deliver the convenience and flexibility patients expect

Unfortunately, outdated interfaces turn customers away, which means more work for providers and administrators.
Health systems must look beyond basic EHR forms and cookie-cutter processes to get patients on board. The user experience is what matters. Winning organizations are using consumer-grade tech solutions that patients can navigate easily. As a result, they’re seeing fewer no-shows and higher patient satisfaction.
How do health systems with limited resources create user-friendly experiences?
In a new whitepaper, we look at how three health systems leverage intelligent automation to save time and increase revenue. Discover ways to reduce workloads by building intelligent automation into your existing EHR system.
We share how intelligent automation is helping health systems achieve:
- 8 percent reduction in no-shows
- 74 percent digital conversion rate
- 51 percent increase in co-payment
- 96 percent patient satisfaction rating

Conway (Ark.) Regional Medical Center gained more visibility into patients' status and timely, accurate alerts by partnering with Wolters Kluwer. This led to big improvements in the hospital's SEP-1 compliance rates and cost savings.
Read this Sentri7® Sepsis Monitor case study to learn how Conway Regional is:
- Identifying patients with sepsis earlier with real-time alerts and reminders that guide care
- Improving SEP-1 bundle compliance by more than 20 percent over four months
- Achieved cumulative savings of $384,000 in the four months since adopting Sentri7® Sepsis Monitor

However, despite a collective commitment to do better, organizations have lacked the technological infrastructure to enable detecting and addressing these inequities.
To shine a light on the technological infrastructure that is needed, Becker's Hospital Review spoke with David Feinberg, MD, chairman of Oracle Health, and two Indiana University Health leaders — Brownsyne Tucker Edmonds, MD, vice president and chief equity officer, and Nichole Wilson, vice president for community health operations — about the technology solutions required to addressing health inequities.
This white paper examines the:
- Foundational technological infrastructure needed to make progress on inequities – including data platforms and frameworks
- Datasets and analytics capabilities organizations need
- Talent and human capabilities required to turn data into insights and action
Achieving health equity will take more than good intentions – it requires data and a technological underpinning. Discover the technology infrastructure needed to move the needle on health inequities.

What did this survey find? A newly published ebook summarizes insights and analysis on the First Annual Health Equity Benchmarking Survey. This ebook focuses on:
- Actionable steps that healthcare organizations are taking to address health equity
- The main elements of health equity programs, budget commitments and status of the implementations
- Tools and technologies required to support organizations in achieving health equity
- Achieving health equity will take significant time, effort and investment. Discover what steps industry leaders are taking– and what your organization can do right now – to address this issue

Ascom's Challenges on The Job for U.S. Nurses survey includes responses from more than 500 nurses to give hospitals a closer look at the needs of today's nursing workforce and the main actions hospitals can take to attract and retain nursing talent.
Here's what you’ll learn:
- What are the top three workplace stressors
- How technology choices matter in deciding where to work
- Nurses' #1 rated technology tool and why it’s critical in day-to-day job satisfaction

- Amanda Loney, BScN, RN, wound, ostomy and continence consultant, Bayshore Home Care Solutions, in Mississauga, Ontario, Canada
- Abbé Benoit, BSN, RN, clinical resource specialist, Smith+Nephew
- How pain has a direct effect on the healing process
- How to determine when negative pressure wound therapy is appropriate
- How negative pressure wound therapy solutions can help to improve the patient experience
- How best practices can include use of both traditional and single use negative pressure wound therapy

A single pressure injury can cost hospitals more than $21,000 and often prolong patients' length of stay, among other unwanted outcomes. This report outlines how Mayo Clinic Florida in Jacksonville achieved a 67 percent reduction in hospital-acquired pressure injuries and a $500,000 return on investment after piloting a new system to remind employees of turning times.
Key learnings:
- The burden of hospital-acquired pressure injuries
- Key challenges in preventing the complication
- Best practices for implementing a sustainable pressure injury prevention program from Mayo Clinic Florida

This paper describes AdventHealth's approach to genomics and personalized health from both a strategic and programmatic standpoint. It includes underlying principles, lessons learned and a perspective on the future of therapeutic development.
Learning points:
- Identifying focus areas in genomics related to clinical utility
- Leveraging strategic partnerships to accelerate clinical deployment and care improvement
- Connecting genomic data with clinical data to create value from a research, discovery and data science perspective

Learn how Catholic Health System in Buffalo, N.Y., eliminated waste and cut these risks by leveraging an MME management program. This case study outlines how the health system used data to track equipment and accurately forecast utilization needs to ensure the right equipment was clean and ready for use when and where it was needed.
Key learning points:
- The improvements Catholic Health System saw in equipment utilization, cleanliness, and safety
- How the health system leveraged the program to increase staff satisfaction and face time with patients
- Lessons learned for successful adoption of an MME management system

In this white paper, learn how innovative collaborations extend the system's service lines by serving high-acuity patients at home to achieve:
- A Hedge Against Workforce Challenges and Margin Compression
- A More Cost-Effective Pathway, Solving for Repetitive Readmissions
- Appeal with Post-Covid Consumer Expectations

In this whitepaper, learn more about:
- Causes of diagnostic errors and delays
- Impacts of misdiagnosis
- How to help your staff be well equipped to accurately diagnose patients

Central to insight-driven efforts is a consumer science known as psychographics that pertains to people’s attitudes, beliefs, values and personalities. It gets to the heart of consumers' motivations, priorities and communication preferences.
Experienced healthcare leaders know that being consumer-centric is more than shifting costs and granting patients more choice and options in their care. Consumerism means delighting patients and surpassing their expectations with personalized experiences so they want to come back when the time comes in which a hospital is needed.
Psychographics have been used for decades by consumer products manufacturers and retailers, which has conditioned consumers to have higher expectations regarding products and services. Healthcare leaders must learn to take a page or two from the "consumer playbook" and develop strategies that are informed by deep consumer insights.
This report covers:
- The first Moment of Truth, when the healthcare consumer is "shopping" for a hospital and is making a decision on where to receive care services.
- The second Moment of Truth, when the healthcare consumer experiences the hospital’s services.
- Touchpoints that strengthen or detract from that brand experience.

These eight must-read Becker's articles offer the latest updates on masking in the era of COVID-19, from both an infection control and supply chain perspective. Readings include:
The value of wearing a mask when others don’t
Why did flu, COVID-19 ‘twindemic’ never happen? 1 explanation
How 4 systems keep supply issues from affecting care

To unlock the power of personalized medicine, stakeholders such as health systems, industry leaders, payers, and policymakers must work together to streamline system workflow processes and empower patients and providers. Discover how health systems can collaborate with industry to continue improving cancer diagnostics and seamlessly integrate these advancements into patient care protocols.

- See the huge impact the system made on protocol adherence and incidence of pressure injuries.
- 1 randomized controlled trial
- 7 conference abstracts
- Study results included both clinical and health economic data
The LEAF System combines wearable patient sensors with a user interface, offering:
- Personalized care for each patient
- Digital turn reminders (in room and at the nurses’ station)
- Confirmation that patient turns have sufficiently offloaded pressure
- Automatically generated reports that can be used for root cause analysis

This whitepaper uncovers insights and actions leaders can implement to surround individuals with a holistic care ecosystem — one designed to address seen and unseen drivers of health.
Explore how to:
Seize the moment for a holistic approach
Embrace a people-first plan
Connect community and key partners
Connect care in meaningful ways
Align information, resources and incentives

This guide, from Mobile Heartbeat, will take you step-by-step through the finer points of the implementation process so your clinical and operational teams are fully prepared and equipped with the necessary information for a successful deployment.
Guide topics include:
Understand the phases of implementation
How to align goals and objectives for successful implementation
Finding the right clinical communication and collaboration solution to meet your organizations needs

In the last three years, the FDA has released several updated safety recommendations regarding the potential for cross-contamination in endoscopy — first addressing duodenoscopes but now including other endoscopes.
A new, highly anticipated update to standards for reprocessing reusable endoscopic medical devices classifies flexible endoscopes as "high-risk," necessitating sterilization rather than high-level disinfection to rid the scopes of contaminants.
As increased attention is paid to infection control in hospitals, investments in single-use technology have surged. In this new report from Ambu, you will learn how sterile, single-use flexible endoscopes offer hospital systems the opportunity to provide every patient with the safest solution possible for routine, therapeutic, and emergency care.

From the ED’s unique vantage point, it is clear there is an unaddressed Care Gap costing the U.S. health care system, and all its stakeholders, dearly. Many return ED visits are preventable and involve patients who may struggle to fill new prescriptions or follow a new care plan. A recent analysis of more than 1 million patient encounters at 300 EDs nationwide found that 50 percent of hospitalizations occurred within 7.5 days of an ED discharge.
In this white paper, Randy Pilgrim, MD, FACEP, FAAFP, enterprise chief medical officer of SCP Health, identifies solutions and enumerates the benefits of narrowing and filling the Care Gap, including:
Improved patient outcomes
Decreased cost and risk
Increased capacity and optimized resources
Better performance in value-based models

With surgical site infections (SSIs) accounting for about 20% of HAIs1, it is vital to prophylactically use products that can help prevent SSIs. In this article, we’ll explore:
The prevalence of hospital-acquired infections (HAIs)
Why infections occur
Current trends in infection prevention
Iodophor vs. chlorohexidine gluconate (CHG) use cases

In healthcare, the stakes are high. Workforce shortages can translate into poor outcomes patients and intense psychological duress for nurses. Unless health system leaders find better ways to support clinicians, employee dissatisfaction, patient length of stay and the risk of missed care will increase. Leaders must pull all available strategic levers to help address these challenges. Technology can help.
This whitepaper examines strategies and tools to help mitigate the harm of critical staffing shortages. Key learnings include:
- 4 ways to decrease length of stay and address the staffing crisis
- How a seven-hospital health system reduced emergency department visits for high-utilizers by 20 percent
- How to reduce the workloads of bedside providers

Without a whole-person approach, population health will never reach its full potential of better targeting health interventions and preventing care episodes in the first place. A panel of senior healthcare executives recently convened to discuss how their organizations are considering the whole-person and opportunities to advance population health and equity goals.
This brief whitepaper presents three key takeaways from their discussion.
Key learning points:
How organizations are going beyond claims data to enhance preventive care
Improving risk stratification to address social determinants of health
Role for genomics in population health beyond cancer centers
Please fill out the form to download the whitepaper.

There are many myths surrounding personal protective equipment (PPE) today. Work with trusted experts who have the industry knowledge to help keep your staff protected at every step of the way.
Download the infographic to discover the answers to important questions including:
- When is PPE required in my facility?
- Is one piece of PPE all that is needed?
- Where can I get the PPE I need?

In this paper, see:
Highlights of the guidelines in an easy-to-read format.
A comparison between auditory cueing and wireless patient monitoring technology.
A case study showing how wireless patient monitoring improved efficiency for nursing staff and significantly reduced HAPI incidence in a 145-bed general hospital.
The first patient monitoring system designed to aid pressure injury prevention protocols is the LEAF◊ Patient Monitoring System, which combines wearable patient sensors with a user interface, offering:
Personalized care for each patient
Digital turn reminders (in room and at the nurses’ station)
Confirmation that patient turns have sufficiently offloaded pressure
Automatically generated reports

Using AccuReg EngageCare Provider for automated quality assurance, real-time eligibility and benefits verification, and price estimation and payments, KSB did the following:
- Reduced denials from 21 percent to 7 percent
- Prevented an average of $800,000 per month in denied charges—a savings of $20 million in revenue
- Improved first-pass initial accuracy rates from 63 percent to 95 percent and final accuracy from 80 percent to 99 percent
- Reduced staff turnover from 42 percent to 25 percent

Virtual nursing poses a variety of benefits for both clinicians and patients. This paper provides analysis and first-hand insight from prominent hospital systems that have successfully implemented this model. While these programs currently take place in an inpatient setting, opportunity exists to expand to outpatient and eventually home care as well, as research indicates sites of care will continue to shift toward these settings into the future.
This clinical whitepaper covers:
Survey results identify current and future trends in reimagining care delivery
The rise of the virtual nurse and how two hospitals implemented it differently
Shifts in site of care with growth in outpatient and hospital at home
Leveraging technology to reimagine who delivers care and how they deliver it
Please fill out the form to download the whitepaper.

Download this report to learn more about the impacts of delayed care and how healthcare navigation can help.
Key learning points:
- Timing matters — preventative care is critical to employees to maintain wellbeing and catch any underlying conditions early on
- The effects care delays have on both patients and clinicians
- Real-world examples of how healthcare navigation mitigates the effects of delayed care for patients.

MedHxSM, an AI-powered solution, allows pharmacists and other clinicians to spend more time providing care and less time manually gathering, entering and confirming medications.
Read the case study to see how Greensboro, N.C.-based Cone Health is using MedHxSM to:
- Gather data from 120 local and independent pharmacies
- Achieve a medication reconciliation "hit rate" of more than 93 percent
- Reduce the need for phone calls and manual entry

This report examines ~3.4 million provider ordering transactions to offer healthcare leaders a unique glimpse into laboratory utilization trends and opportunities to decrease clinically inappropriate laboratory ordering and unnecessary spend:
- Review ordering trends that are the driving sources of inappropriate laboratory utilization
- Understand the effect of inappropriate ordering on the laboratory's financial health
- Learn how to identify large financial and clinical wins across the spectrum of testing from genetics to daily labs.

These challenges threaten hospital finances, the patient experience, and quality of care. However, an often overlooked factor that plays a crucial role in ensuring success in each of these areas is the effective management of medical devices. This white paper outlines five approaches to medical device management that can positively impact patient safety and clinician satisfaction.
You will learn:
- How the effective management of medical devices can improve nurse satisfaction
- Innovative technologies that are easing administrative burdens and improving efficiency
- The consequences of non-clinical staff shortages, and recruiting and retention strategies to combat them

Click here to find out how NorthStar Anesthesia transformed the health system's preoperative processes and improved patient experience, from the leading physician anesthesiologist’s perspective.
You will learn:
- Why implementing modern preoperative processes can save time and money
- How to tailor the preadmission testing process to the procedures performed
- How an efficient preadmission testing process can improve collaboration and communication

Quick and effective antibiotic therapy in patients with sepsis can reduce the risk of death 8 percent per hour. Achieving both timely and optimal therapy hinges on a single variable — the speed at which organism identification and antibiotic susceptibility testing is produced by the clinical microbiology laboratory.
This whitepaper outlines how five health systems improved antibiotic stewardship metrics for patients with bloodstream infections and decreased length of stay by one day using rapid antibiotic susceptibility testing.

In this whitepaper, you'll learn about six key trends in patient experience, as well as how data that is already housed within your organization can be used to enhance patients' experiences, improve quality scores and increase revenue.
Download the whitepaper to learn more about the following trends:
- Growing consumerism
- Rising competition
- Reimbursement becoming tied to patient experience
- Declining reimbursement and increasing denials
- Hospitals carrying significant bad debt
- Centralized communication

Download this white paper and learn how to sustain successful hospital medicine programs. Discover:
- Improving quality of care through enhanced team culture and collaboration.
- Boosting key metrics including pre-discharge follow-up and sepsis compliance, while reducing barriers to care such as high length of stay.
- Creating facility-wide improvements through purposeful partnerships with hospital leadership and other specialty clinical departments.

National findings from the American Medical Association's recent survey of more than 1,000 residents illustrates the key stressors of today's residents and fellows. Download the summary report to learn more about these insights and discover organizational well-being resources available through the AMA Health System Program.
Key learnings:
- Do care teams feel valued by their organization?
- How is workload, work pace and EHR stress affecting residents?
- How is burnout affected by other residency experiences, like sleep and peer support?
- What organizational resources are available for improved resident well-being?

Tactically deploying newer cleaning technology that supplements established methods, can assist in the task of keeping an ultra clean healthcare facility.
Download the whitepaper to learn how Disinfection Done Right (DDR) helps implement a clever adjunctive method that is safe, requires little-to-no down time, minimal human involvement, and relatively minimal investment for air and surface pathogen reduction in hospitals, surgery centers, nursing homes, and medical offices.

Metrics tracking healthcare-associated infections and other forms of patient harm indicate multiple patient safety measures have significantly deteriorated amid the pandemic.
Key learning points:
- How persistent issues, such as staffing shortages and clinical staff behavioral health, can affect patient safety
- How bias and racism can undermine perceptions, behaviors, and outcomes related to safety
- How pandemic-related challenges affect care, including issues such as supply chain disruptions, products subject to emergency use authorization, and operationalizing telehealth
- Recommendations for systems-based approaches to eliminate risks and achieve total systems safety

This whitepaper explains how the ED improved the processes and tools used to gather a patient’s medication history to address these major sources of organizational pain.
Download the whitepaper to learn about:
- Avoiding medication errors
- Preventing adverse drug events
- Reducing hospital readmissions
- Staff satisfaction with technology

During a session at the Becker's Hospital Review 9th Annual CEO + CFO Roundtable in November, Pat Basu, MD, president and CEO of Boca Raton, Fla.-based Cancer Treatment Centers of America, and Alberto Casellas, executive vice president and CEO of CareCredit, shared observations about current financial challenges in healthcare and the importance of making the patient payment experience more modern, frictionless and user friendly.
Key learnings:
- What patients want from the healthcare payment experience
- Key payment challenges for health systems
- How Cancer Treatment Centers of America offers flexible and convenient financing options for patients

Download this white paper and learn:
- The urgency to offer highly engaging digital experiences
- Where patient engagement falls short
- The key to successful mobile strategy

This white paper outlines patients' and physicians' biggest pain points in primary care — based on a recent survey from MDVIP — and how health systems can address them through innovative primary care models.
Key learnings:
- What patients value most in a primary care experience
- Primary care physicians' top obstacles
- How health systems can better address their community's needs with patient-centered primary care solutions

Increased patient loads combined with clinician burnout and severe supply chain disruption can erode your culture of safety for routine procedures, such as injections.
The Cardinal Health Monoject Sharps Safety product division, in collaboration with Becker’s, have created an eBook depository of articles to raise awareness and provide actionable insights to enhance the culture of safety within your facility during the pandemic, despite ongoing labor shortages and vaccination administration.
Cardinal Health strives to be an industry leader and trusted partner committed to proactively delivering education and awareness as it relates to promoting a culture of safety.

Download this whitepaper to discover:
- The four challenges facing payers in delivering diabetes care
- How Integrating mental and physical health can save 16-28 percent of all costs
- How patient-centered care increases member engagement and satisfaction

North American Partners in Anesthesia worked with Raleigh, N.C.-based WakeMed Health to develop the nation's first ERAS cardiac program. In one year, the groundbreaking protocol has increased patient and surgeon satisfaction and saved the hospital nearly $2 million. Superior clinical outcomes achieved with the program also earned WakeMed Heart & Vascular the number one ranking in CMS' national outcomes listing for heart bypass surgery, and designation as the first U.S. ERAS Cardiac Center of Excellence.
This case study describes how NAPA's anesthesia leadership at WakeMed drove the clinical research, interdisciplinary collaboration, and education that inspired 100 percent participation by the medical staff and more.
Key learning points:
- How WakeMed’s cardiac ERAS program reduced patients’ ICU and hospital length of stay, opioid use, GI complications, reintubation rates, and ICU readmission rates
- How outstanding clinical outcomes increased patient and surgeon satisfaction, and produced operational efficiencies that contributed to better financial performance, including fewer patient-bed days, increased case volume, and an approximately $5 million reduction in cardiothoracic ICU insurance payments
- How NAPA’s anesthesia-driven, value-based approach promotes safer patient care and a stronger hospital balance sheet.

This report offers insights on the clinical and financial benefits of early reporting, based on an analysis of more than 31,000 national malpractice claims.
Dive into the data to learn:
- Why reporting harm early is so important
- How early reporting influences both expenses and the life cycle of a case
- The elements of a successful communication and resolution program
- How to foster a workplace culture that promotes reporting

Read how AI-driven CAPD solutions helped healthcare organizations, including Ardent Health Services and Halifax Health:
- Analyze relevant notes to identify undocumented diagnoses and comorbidities, and document them to withstand audit scrutiny
- Reduce severity of illness score by 41 percent and risk of mortality score by 49 percent
- Reduce retrospective severity queries to physicians by 63 percent

Arcadia worked with the COVID-19 Patient Recovery Alliance to analyze a massive real-world data set to identify potential drivers of the wide range of symptoms that make up long COVID-19.
Download this whitepaper to learn:
- How vaccination affects the likelihood and severity of long COVID-19
- How to use data sets to understand complex interactions and drive hypothesis creation that supports clinical research
- Recommendations for further investigation and policy work

Find out how ServiceNow® can help provide the connectivity and flexibility providers need to improve patient experiences from end-to-end, work efficiently, and securely leverage data to create value.

Although it might seem counterintuitive to solve technology struggles with more technology, sometimes it’s exactly the right fix. For example, tools that can help organize the problem list or make it easier to find pertinent patient information can enhance the EHR and decrease the amount of time spent clicking around in search of the right data.
So, what are some solutions that can help? Download IMO's latest eBook, "An unlikely remedy: How technology can alleviate the clinician HIT burden" to learn more.
Key learnings:
- How to effectively leverage the right IT solutions to lessen clinical burden
- The internal and external stressors contributing to clinical burden, and how to minimize them in meaningful ways

In September 2021, Press Ganey surveyed 1,000+ consumers to unlock insights into how they approach their journey to care. The findings provide a roadmap for accelerating digital transformation in 2022 and converting more care seekers into happy, loyal patients.
See how organizations across the United States and United Kingdom have used this approach to achieve measurable results and fuel a commitment to improvement that never stops. Highlights include:
- Defeating burnout with a culture of respect.
- Reducing wait times and optimizing technology by analyzing what truly adds value for patients.
- Improving equity by consistently weighing the social dimensions of policies, programs and services.

In this white paper, you’ll learn how to:
- Improve speed to care by reducing time needed to manage communication
- Instantly receive critical results, code alerts or patient communications
- Embed into the EMR, integrate with nurse call or alarm middleware
Develop a strategy for getting shared devices to nurses and equip them with the tools needed for today’s healthcare organizations.

With insight from more than 85 surgery leaders, this report takes a fresh look at perioperative leadership challenges, opportunities and priorities, including how to support a return to sustainable surgery volumes.
Key learning points:
- How to benchmark surgical productivity
- Identify the most impactful areas for improvement
- Why digital preoperative readiness is essential

Many factors contribute to readmissions, but a common thread among them is the increasing complexity of healthcare. Providers are taking on additional patients. At the same time, documentation requirements are growing, as is the need to interact with more systems and tools. The average health system has multiple different EHR systems in place across their network.
The result is cumbersome data integration and access, which creates care coordination challenges.
Many readmissions occur when patients move between care settings. Given the fragmented healthcare landscape, information can fall through the cracks, leading to suboptimal care transitions that put patients at risk.
But readmissions can be reduced by using the right care coordination tools that enable real-time data sharing and care collaboration.
The solution lies in the adoption of technology and processes that help providers at the point of care make safe and appropriate treatment decisions while providing meaningful insights to care managers monitoring patients across the continuum.

During the 2021 Precision Health Virtual Summit, a diverse group of thought leaders from health systems, providers, payers, employers, universities and start-ups reflected on the core lessons they've learned on their journey to precision health. Organizations represented at the summit included Cleveland Clinic, Danville, Pa.-based Geisinger and Danbury, Conn.-based Nuvance Health.
Download this eBook to learn:
- How to move past barriers to precision diagnostics adoption
- Approaches to leverage pharmacogenomics expertise
- How Precision Health Insight Networks are helping healthcare organizations bring precision health to scale.

Halting HAPIs in American hospitals demands attention. Recent reports from the Agency for Healthcare Research and Quality indicate that the incidence of many hospital-acquired conditions is falling. However, pressure injuries rates continue to rise despite being a top priority for health systems.
A recent survey conducted by Frost and Sullivan was designed to better understand the persistent rise of pressure injuries and examine potential solutions to the problem.
This report is based on those survey findings and in-depth interviews with 20 healthcare professionals.

Unwarranted variation can lead to inefficiencies, adverse events, increased lengths of stay, and higher mortality rates. Basically, all quality indicators are affected.
How you approach unwarranted variability can either help or hinder your efforts to improve patient care, rein in costs and thrive in this highly demanding healthcare environment. We examine decision points along the care continuum where unwarranted variability is most likely to happen and recommend actions you can take to drive sustainable and effective care.

Collective Medical believes shared success comes from those collaboration tools used in combination with data and technology sharing.
This whitepaper will cover:
- The importance of a partnership perspective
- Using care insights to drive success
- Collaboration and care insights in the real world
- How clinical collaboration groups improve stakeholder engagement across the care continuum

This move is making it clear that severe hypoglycemia related to insulin should be a never event that hospitals must actively work towards that goal by prioritizing the optimal treatment and management of severe hyperglycemia.
These measures will create the incentive for hospitals to prioritize glycemic management, which can be difficult without the proper support and technology. There are challenges to achieving optimal glycemic management, but it’s a must-have given that it benefits patients' safety and helps reduce costs for individuals, hospitals and the public.
In this whitepaper, you will:
- Learn the typical driving factors of poor glycemic management in the hospital.
- Understand the correlation between uncontrolled blood glucose and increased length of stay, cost of care and readmission rates.
- See real results from real hospitals that are using an eGlycemic Management System to reliably and consistently reduce the incidence of hypoglycemic and hyperglycemia in your healthcare system.

This new C-suite toolkit includes role specific, actionable guides with steps to help CEO’s, CFO’s, and CMO’s better understand the strategic, financial, and clinical implications of implementing health equity initiatives including:
- Defining your workforce equity goals
- Building equity into your leadership plan
- Ensuring equitable care across a diverse set of patients
- Making equity a part of your purpose and mission
- Building the business case to support resource allocations
- Addressing root causes of inequity in the broader community
- Enabling a diverse, inclusive workforce
- Activating your community relationships

In this guide, discover how to empower your clinical staff to:
- Diagnose and treat patients efficiently and effectively
- Enhance patient outcomes
- Develop advanced critical thinking skills

Learn how Carle Health and Change Healthcare:
- built a lab stewardship program that relies on CareSelect® Lab to address lab overutilization and low-value testing
- gained access to an aggregated view of its data to decide which undesirable ordering behaviors to target—and where and how to target them
- leveraged evidence-based guidelines authored by Mayo Clinic and provider communication to significantly reduce inappropriate ordering

While multimodal pain programs attempt to reduce opioids, their “one size fits all” approach is inefficient for physicians and may cause sentinel events or adverse side effects that prolong a patient’s recovery.
This case study describes how a new inpatient pain management protocol using pre-defined patient risk categories yields meaningful clinical, operational, and financial
results.
Key learning points:
- Why traditional multimodal pain programs that attempt to reduce opioids are inefficient
- The benefits of an updated inpatient pain management approach that relies on pre-defined patient risk categories
- How leveraging anesthesia expertise in this new approach to perioperative pain management saves time for busy hospitalists while improving patient safety and satisfaction

Now, it's essential for organizations to take protective steps to diversify their PPE supply chain and mitigate the risk of potential disruptions in the future.
In this white paper, you will learn:
- How the pandemic exposed PPE supply chain issues
- The importance of diversifying suppliers to increase resiliency
- Key considerations in selecting a PPE supplier

Download this e-book to see how you can:
- Connect care teams and proactively reach patients at home
- Empower every employee to address patient needs efficiently
- Personalize patient engagement using data insights

Clinical confidence may be the antidote to clinical burnout. The team at Philips aims to design technologies that increase clinical confidence by providing correct and complete information, as well as support caregiver collaboration.
Download our clinical confidence guide to:
- Bolster clinical confidence by focusing on purposeful innovation.
- Address the five leading factors that contribute to clinical burnout.
- Improve patient care, using lessons from other health systems that have leveraged technology.

Data was collected prospectively before the use of NAVIFY® Tumor Board (phase 1) through stable integration with the platform (phase 4). Data was collected across the breast, GI, hematopathology and ENT tumor boards looking at the following user groups across the institution: nurse navigators, pathology residents, radiologists and geneticists.
In this whitepaper you’ll learn:
- Positive impacts that NAVIFY® Tumor Board had on case preparation, case discussion time and case postponement rates at the test site
- Potential operational benefits seen at test site, including additional cases discussed and working days saved

However, mechanical prophylaxis, including intermittent pneumatic compression (IPC), can mitigate the risk for patients recovering at home.
Key learning points:
- Implications of the shift from inpatient to outpatient procedures and more patients heading home sooner
- Opportunities to implement at-home compression therapy for VTE risk reduction

To better understand what this shift means for healthcare supply chains, Becker's and Cardinal Health surveyed 100 C-suite and supply chain leaders from health systems nationwide in the first quarter of 2021. This research report outlines five key takeaways that emerged from leaders' responses.

Read this whitepaper to learn:
- Who is most (and least) likely to get a COVID-19 vaccination.
- Why healthcare consumers might avoid a COVID-19 vaccination.
- How psychographic segmentation can facilitate uptake of the COVID-19 vaccine.


By augmenting patient care with technology services, healthcare providers can focus on treating their patients and rely on outside experts to provide reliable communication assistance and cultural brokerage.
Here are key takeaways from this report:
- When it comes to treating LEP, Deaf and HoH patients, providers need a fast, easy-to-use solution to effectively communicate.
- Just as providers are committed to effectively treating patients, medical interpreters are committed to facilitating meaningful understanding between healthcare providers and patients from various cultural and linguistic backgrounds.
- The use of professional language services has been proven to improve the LEP patient experience and reduce the likelihood of readmissions.

But many questions remain. In this report, Optum surveyed more than 161 health care leaders from health plans, providers and life sciences and asked:
- Where are we making progress?
- What challenges still exist?
- Which areas do you prioritize for investment?

In this whitepaper, you’ll learn:
- Key AI technologies used by clinical digital assistants and what is technically possible today
- Five stages clinical assistants must go through to evolve
- Technical milestones needed to ultimately achieve a truly ambient clinical digital assistant

Find out how ServiceNow can orchestrate vaccine management, connecting workflows from distribution to monitoring, and help meet one of the most significant challenges of our lifetime.

As our country’s healthcare labor shortage looms, the need to ensure the safety of residents of all states has never been more acute.
Download this white paper to learn more about:
- The impacts of the current nursing shortage
- How a national license could improve healthcare
- Implementing a national model

This white paper recaps an exclusive discussion between nine healthcare executives from systems like Northwell Health (New Hyde Park, N.Y.), Baptist Health South Florida (Coral Gables, Fla.) and Sentara Healthcare (Norfolk, Va.), who shared their thoughts on the promise of digital and automated care tools for closing care gaps and how-to's for successfully implementing them.
Read more to learn:
- How staff shortages are impacting care gaps
- Patient-centric tools that promote preventive care and help manage chronic conditions
- Common missteps in implementing digital interventions and how to avoid them

During a recent peer-to-peer discussion hosted by Becker's Hospital Review, healthcare information and technology leaders shared their own experiences and common challenges they've faced in adopting cloud strategies. Download the white paper to see their insights on best practices, goals, criteria and metrics for integrating cloud technology.
Learn how to:
- Make internal cultural shifts to overcome cloud adoption concerns
- Guide your decisions about implementation and integration strategies
- Understand the impact your cloud strategy has on care quality

practices.
Download the white paper to learn key takeaways with valuable, first-hand insights on how to
incorporate cloud into healthcare operations in the most effective way.
Key Points:
- Learn how to control security risks by limiting cloud provider and integrations
- Create criteria to evaluate cloud hosting providers for your organization’s specific needs
- Adopt a “why not cloud” approach to assessing cloud investments

Explore further possible uses for telehealth such as:
- Field emergency responses connecting unskilled responders to medical help
- Providing support to smaller hospitals in underserved communities
- “Tele-triage” to help relieve ER overcrowding and screen patients awaiting treatment

The growing complexity of care increases the communication and documentation burden on staff. This is why clinical workflow automation is gaining momentum — and why its adoption is expected to double from 2022 to 2024.
In collaboration with Becker's Healthcare, OmniLife Health conducted its inaugural clinical workflow automation benchmark survey, which elicited responses from 99 C-suite, clinical, transplant leaders and other decision-makers about where their organizations stand on implementing this critical technology.
Key learnings:
- How clinical workflow automation software can help improve efficiency and save staff time
- How the software can improve revenue capture by providing documentation needed for reimbursement.
- How healthcare organizations can use the software in a variety of clinical areas

While ambulatory care is an important strategic move to expand patient access, increase revenue and improve margins, there are critical challenges to navigate.
This eBook – based on an advisory call of health system leaders from across the country with significant ambulatory care expertise – covers keys to successful ambulatory care expansion, such as:
Why understanding the local market is critical
Prioritizing the patient experience when designing sites of care
Different management skills needed for ASCs vs. inpatient care
The need to focus on ambulatory reimbursement models
As the market rapidly shifts to more ambulatory care, it is essential to understand and act on the keys to ambulatory success.

In times of tight budgets and staffing challenges, technology such as artificial intelligence empower hospitals to run more sustainably.
AI patient monitoring helps hospitals minimize falls, cut costs and reduce the need for full time employees. Now it's time to bring digital nursing into the acute environment for truly flexible nursing teams.
Explore how AI and other digital care tools are making care more efficient in this white paper.
Key learnings:
- How digital care tools can reduce average sitter hours
- How AI patient monitoring can reduce patient falls
- How digital care tools can decrease fall alert response time

Get ready for next-level growth, productivity, and patient engagement with Health Cloud and Tableau CRM. The solution helped MIMIT get a holistic view of patient data with a single source of truth — and a 459% ROI in less than three months.
According to Nucleus Research, MIMIT Health:
Boosted productivity by 30%
Raised patient engagement
Reduced procedure scheduling from two weeks to two to five days
Cut inventory costs by 15%, or $150,000 a year

This white paper explores the steps health systems can take to upgrade manual patient engagement to digital processes for closing referral gaps.
Read more to learn about:
- The inefficiencies in the referral management process + impact on patients and practitioners
- Opportunities for automation in patient engagement for referrals, like SMS or phone-based notifications, and how health systems can get started implementing these
- The success Froedtert & the Medical College of Wisconsin realized in using its EHR-embedded patient engagement platform to create a closed-loop referral management workflow

This report outlines a clear strategy healthcare organizations can implement to improve patients' financial literacy and retain them amid an increasingly competitive marketplace.
You'll learn:
- Ways to lead with open and honest communication to provide compassionate financial care
- Strategies to create better connections with patients
- How to improve patients' knowledge about payments

So why is it so difficult to create a patient's "digital twin?"
In this insight brief, we explore some of the common obstacles to gathering, integrating and leveraging clinical data, such as:
- Siloed information within the EHR and between health IT systems
- Varied data accessibility
- Inadequate capture of detail or specificity
- Inconsistent data structure; and
- Variations in clinical terminology

This e-book highlights findings from Becker's-Teladoc Health's 6th annual telehealth benchmark survey, which elicited responses from healthcare CEOs, CFOs, virtual care leaders, directors, CIOs and other decision-makers about their organizations' stance on virtual care and plans for it going forward.
Key learnings include:
- What the survey findings reveal about the future of virtual care and health systems
- Some of the barriers holding back telehealth expansion and the resources healthcare organizations need to surmount those barriers
- How staffing models need to evolve to continue delivering the benefits of telehealth adoption amid persistent workforce shortages

However, with advances in artificial intelligence, machine learning and insights gleaned from other industries, hospitals and health systems are now better equipped than ever to more efficiently manage scarce resources.
This report outlines how health systems –including Chicago-based CommonSpirit Health and Winston-Salem, N.C.-based Novant Health — are using technology to tackle staffing shortages and optimize capacity and resources management, resulting in:
- Increased access to care for patients
- Higher revenues for provider organizations
- Improved clinician satisfaction

With the help of Tecsys’ Elite™ Healthcare POU technology, Sanford Health has automated and systemized data capture, closed the data loop on preference card picking cycles, eliminated redundant processes and driven down on-hand inventory value.
This success story documents their journey at each step of the way.
Key Takeaways:
- Understand how an ongoing commitment to continuous improvement can increase cost savings, drive operational efficiency and reduce waste.
- Measure inventory performance with accurate analytics and analyze real-time data using the right technology.
- Identify the financial impact of unused materials resulting from out-of-date surgeon preference cards.

In this new white paper, discover how leading plans are leveraging data and artificial intelligence to turbocharge the member experience, transform member interactions and drive engagement across all channels.
Download to learn how health plans can:
-
Use existing data and AI to turbocharge the contact center
-
Create a holistic view of members to transform their experience
-
Drive personalization with existing member data
-
Overcome barriers to technology adoption and build greater trust with members

Maintaining, growing and securing on-premises data storage presents major challenges for hospitals and health systems in such an environment. This white paper examines why cloud storage and computing will become essential supports for hospitals and health systems keen to make the most of medical imaging technology advancements.
In this eBook, you will learn:
- How health systems are reaping the benefits of cloud technology for medical imaging
- The four pillars for optimized medical imaging data use and storage

That’s a key takeaway from Becker’s survey of 102 hospital and health system leaders. This survey revealed lessons from the pandemic about increased resilience for future health crises. Among the key lessons is an increased focus on technology to improve clinical efficiency and staff effectiveness.
Gain insights from this survey on how coping with the last crisis (COVID-19) can help organizations be better prepared for the next one. Learn how health systems leaders are addressing points of failure and building on successful technology-driven strategies from the pandemic.
Key takeaways include:
- Why healthcare leaders feel better prepared for the next crisis
- How technology can augment staffing – before and during a crisis
- Why connecting point solutions to the IT infrastructure for specific use cases can have tremendous value
- The importance of smart technology investments

Becker's Hospital Review recently spoke with five healthcare leaders about the use of artificial intelligence, machine learning and predictive analytics to enhance capacity management. This report offers a summary of the discussion.
Download the report for insights from:
- Brian Dawson, MSN, system vice president of perioperative services at CommonSpirit Health (Chicago)
- Ira Martin, DNP, RN, former assistant chief nursing officer with HCA Healthcare (Nashville, Tenn.)
- Patrick McGill, MD, executive vice president and chief transformation officer of Community Health Network (Indianapolis)
- Cindy Russo, BSN, president of Trumbull Regional Medical Center (Warren, Ohio) and former COO of Steward Health Care's Ohio/Pennsylvania region
- Lori Wightman, vice president of nursing/chief nursing officer of SCL Health (Broomfield, Colo.)

A lack of access, ease, empathy, and partnership have real impacts on individual and
organizational wellbeing. Addressing these issues will require healthcare leaders to
listen, understand, and act. In other words, to adopt a holistic approach to empathy.
The reasons to operationalize empathy at scale are compelling. Not only is it the moral
approach, it makes business sense. Organizations across industries have seen
improved financial performance, increased patient and employee satisfaction, higher net
promoter scores…etc.. With so much at stake, empathy in healthcare is imperative.
In this guide you’ll learn:
- The cost of empathy deficiencies – and how to avoid them
- Three ways to foster human-centred experiences throughout your organization
- How to leverage real-time data, closed-loop processes, and AI to modernize your experience programs

But leading organizations are using data to fundamentally reimagine their offerings and operating models. Data is driving better clinical care, better patient experiences and better performance.
A new ebook from Becker’s Hospital Review shares insights on the "data journeys" and lessons learned from three leading healthcare organizations: Kaiser Permanente, City of Hope and Quorum Health. Each organization has overcome barriers and is now deriving enormous value from data.
Download the ebook to learn:
• How COVID-19 uncovered data challenges and accelerated the need for data-driven decisions
• The change in mindset to treat data as a product
• New data architectures, standards, metrics and technologies
• How organizations envision using AI and natural language processing
The future of healthcare relies on data. Discover how three healthcare leaders are turning their data into business value.

In just nine months, the health system deployed a nationwide virtual care platform with zero latency, resulting in significant cost reductions and improved quality of care.
Download this whitepaper to see how the system:
- Replaced costly 1:1 sitters with 1:12 virtual monitoring solutions
- Saved $23 million in labor costs
- Decreased patient fall rates systemwide

As hospitals and health systems navigate these events, their primary goal of improving patients' health remains unchanged. Organizations must keep downtime to an absolute minimum and ensure continuity of care.
Becker's Healthcare recently spoke with Hector Rodriguez, executive security advisor, WWPS health and life sciences at AWS, about how enterprise resilience and immutable IT infrastructures can reduce risks for patients and organizations.
Download this brief report to learn:
- How enterprise resilience protects patient safety and cuts costly organizational downtime
- What enterprise resilience plans should cover & key considerations for where to focus initial efforts
- The value of immutable IT infrastructures & how employee training fits into enterprise resilience

See how these leaders are improving their teams' workloads and quality of life while making patient care more efficient.
Download the brief to see the strategies and tactics healthcare leaders are using to address:
- Repetitive tasks within EHR workflows
-
Nursing shortage and the rising cost of contract staff
-
Recent resignation and retirement trends

This three-page case study explains how the hospital improved ED processes for patients and clinicians with a combination of new tools and strategy.
Download the report to learn about:
- The hospital's three-step approach to managing high-risk patients
- How to prevent medication errors and readmissions among ED patients
- How to achieve greater staff satisfaction with technology

Health plans are overwhelmed by fraudulent activity. Unfortunately, the pandemic opened the door for even more cybercriminals to find new schemes to submit improper, fraudulent claims.
Given the sheer volume, it’s impossible to pursue every instance of fraud. Health plans have launched special investigation units, with high-dollar cases as their top priority. While many lower-value cases fall by the wayside, these cases can have a broad impact on patients, quality of care and financial results.
A new white paper from Becker’s Hospital Review looks at the fraud landscape, drawbacks of current approaches to fight fraud and the role of AI in preventing fraud. This white paper details:
- The magnitude of fraud in healthcare
- Drawbacks of the rules-based approach used by many organizations
- Why leading healthcare organizations are turning to AI for data protection and fraud prevention
- Specific solutions that can reduce fraud, waste and abuse
Fraud in healthcare is only getting worse. Learn how your organization can use AI to more effectively manage this costly problem.

Learn how top healthcare organizations met these challenges with a new healthcare integration engine and experienced:
- 78 percent faster legacy interface conversion
- Deployment of 2,000 interfaces in less than two years
- Zero hours of unscheduled downtime
- Millions of dollars in savings

Becker’s Hospital Review recently collaborated with Zoom to survey 255 healthcare workers. Respondents were asked about their current level of burnout (teaser: it remains exceedingly high) as well as their use of telehealth technology and applications of video communication technology other than telehealth.
Download this two-page survey summary to discover:
- Current levels of burnout
- Top factors driving burnout (many are controllable)
- Use of and satisfaction with telehealth
- Applications of video communication other than telehealth
- Ways that communication technologies can improve employee satisfaction
This survey identifies actionable ways that video and other communications
technologies can help improve employee satisfaction, reduce burnout and boost productivity.

Key findings examined in the white paper include:
- New porous PEEK technology produced higher osseointegration capability when compared to solid PEEK, solid titanium and porous titanium in cell culture.
- New technology possessed higher fusion and quality of fusion grades at 12- and 26-weeks post-op when compared to solid PEEK.
- New technology Proved to obtain new bone formation throughout porous structure.

Healthcare delivery is experiencing a profound transformation. And as hospital and health system leaders work to balance in-person and remote care while navigating crisis-level staffing shortages and integrating new technology solutions, they must not overlook one facet of healthcare that has long been ripe for improvement — the patient experience.
These 10 articles comprise actionable insights for hospital and health system leaders committed to delivering a better patient experience.
Articles headlines include:
- 5 leaders on their system’s most valuable patient experience strategy this year
- NewYork-Presbyterian CXO Rick Evans: Patient experience is rebounding, but our work is not over
- A powerful way to start a medical appointment? With non-medical questions

Innovative new technology solutions are rapidly turning the vision for connected healthcare into reality.
A new white paper from Becker’s Hospital Review looks at the current state of connected healthcare and details:
- The goals, promise and benefits of connected healthcare
- Opportunities for connected ecosystems to improve patient and provider experiences
- Barriers that must be addressed to achieve truly connected healthcare
- Tips for communicating with and engaging patients in using connected digital tools Learn the benefits to your organization and patients from realizing the vision of connected healthcare and discover what it will take to get there.

Download this short report to see the clinical and patient experience improvements St. Luke's Health Network, MemorialCare Medical Group, OSF HealthCare and the University of Virginia Health System saw after adopting a digital behavioral health program.

New fall prevention technology powered artificial intelligence can help eliminate false alarms and gets nurses back to the bedside. The technology offloads additional tasks for nurses by reducing false alarms by 95 percent. It also provides effective patient safety and nursing support at a fraction of the cost of telesitters.
Key learnings:
How many nursing hours are wasted due to false alarms
How AI technology reduces tasks from nursing workloads, reducing burnout
How AI solutions deliver 1:1 patient fall monitoring

By unifying disparate RCM workflows through intelligent automation, providers can process claims faster with improved accuracy and response time. They can also serve a higher volume of patients without hiring more staff to support them.
Finally, intelligent automation can drive digital patient engagement, reduce workqueue volumes, and boost revenues.
In this whitepaper you will learn:
- Tactics for driving digital patient engagement and boost self-pay collections via intelligent automation
- How to solve revenue growth during an economic downturn by improving the digital front door
- Frameworks for a data-driven improvement cycle that provides structure for revenue growth

With 89 percent of U.S. adults owning a smartphone, telehealth services can help break down barriers as patients are able to get care from anywhere. Advancements in language services and other technologies allow telehealth services to become even more accessible.
Learn how improvements in virtual care and language services can make a difference in this whitepaper.
Key learnings:
- How advances in language services and technology are improving access to care for limited English proficient, deaf or hard of hearing patients
- Why ensuring health equity in telehealth programs is a necessary and vital element of a successful strategy
- Strategies to define telehealth roles and secure talent with the right competencies to fill them

To meet rising demand, health systems are rethinking the delivery of behavior care services. This means increasing use of virtual behavioral healthcare and other digital interventions.
Becker's Hospital Review recently convened a panel of behavioral health leaders from across the country to share best practices on the new normal for behavioral health and the role technology will play.
Organizations represented on the panel were:
- Centra Health (Lynchburg, Va.)
- Cedars-Sinai (Los Angeles)
- Hackensack Meridian Health (Edison, N.J.)
- Penn State Health (Hershey, Pa.)
- Prisma Health (Columbia, S.C.)
- Steward Health Care (headquartered in Dallas)
- How the pandemic drove these health systems to innovate behavioral healthcare delivery
- Why digital interventions may be the next wave of innovation
- Best practices and case studies from behavioral health leaders from across the country

But there are ways to mitigate these limits. With CipherHealth's unified platform, healthcare organizations can successfully engage patients throughout the care process to provide a reliable, digital and retail-like experience.
Download this whitepaper to learn how to:
- Use integration to improve workflows and patient outcomes while consolidating technology solutions
- How a patient engagement platform helps health systems maximize their EHR investment

Increasing demand for care at home programs, at all levels of acuity, is one of the many reasons more health systems are deploying remote care programs.
Care-at-home programs support improved outcomes across staffing, readmissions and patient satisfaction. Download this whitepaper to learn how health systems are utilizing remote care to deliver better care:
- New evidence demonstrating reduced cost of care and improved clinical outcomes
- Considerations for programs that manage acute, post-discharge, and chronic care patients
- Best practices to deliver remote care in the home

Old ways of working simply aren’t up to the challenges of today. They are too expensive, too inflexible and too hard to scale. The network is key to changing how healthcare operates. It enables providers to leverage the latest technologies — including artificial intelligence, machine learning and the internet of medical things — to generate unprecedented insight and make decision making smarter and faster.
In this whitepaper, we walk through the evolving challenges and opportunities for achieving enterprise intelligence across an increasingly decentralized care ecosystem.
What you’ll learn:
What barriers to innovation continue to challenge healthcare’s focus
How infrastructure transformation with network capabilities like private 5G, edge compute and network-as-a-Service will support the evolution of inpatient care
How rearchitecting connectivity, security and collaboration will build the innovation healthcare needs

Today, true care transformation can't be achieved without effective digital health solutions. According to Gartner, the digital health platforms approach guides organizations down "a path to faster value realization when responding to strategic imperatives and external uncertainties." The right digital health platform partnership will help healthcare organizations differentiate themselves and advance care delivery.
Learn more about digital health platforms and access insights from Gartner's "Market Guide for Digital Health Platform for Healthcare Providers."

Having real-time insights into every experience that matters allows healthcare organizations to understand the patient journey from end-to-end, connect feedback from multiple data channels, make data-driven business decisions that improve their bottom line and drive action at every level to deliver on patient and employee expectations.
Toledo, Ohio-based ProMedica is one of 11,000 healthcare organizations globally reaping the benefits of this strategy, known as experience management.
In this guide, readers will learn how to use experience management to:
- Improve patient experience and drive brand loyalty
- Increase revenue and profits while lowering costs
- Lower employee attrition while boosting productivity

Approximately 45 to 60 percent of a hospital’s revenue and expenses are related to perioperative services, and bundled payment models demand standardization and reliability to be successful. Yet at many hospitals, high variability in outcomes and costs produces a misalignment of goals among physicians, staff and administrators.
Besides delayed cases, slow operating room throughput, dissatisfied surgeons and significant deviations between same procedures performed by different surgeons inhibit organizations from offering competitive pricing or assuming the financial risk of managing community health.
At Wilmington, N.C.-based New Hanover Regional Medical Center, North American Partners in Anesthesia's team led by Rob Shakar, MD, chief of anesthesia, worked collaboratively with clinical colleagues to improve standardization in the total joint program by piloting a perioperative surgical home program in orthopedics.
The program generated outstanding clinical and operational outcomes and saved the hospital $4.2 million in the first year, prompting the hospital to scale perioperative surgical home across 16 service lines that produced an annual return on investment of up to $12 million.
Download this case study to learn:
- The benefits of monetizing the perioperative surgical home program
- How perioperative surgical home program can increase operating room utilization, first case on-time starts and patient and surgeon satisfaction
- How a perioperative surgical home program has decisive impacts on patients, surgeons, efficiency and profitability

A surgeon-authored report of patient-specific planning and placement of aprevo® interbody devices is available to spine surgeons, PAs, nurses and C-suite members.
Examples include single and multi-level fusions in patients diagnosed with stenosis, spondylolisthesis and adult deformity.
Planned versus achieved spinal alignment is shown for personalized surgical procedures utilizing aprevo® for:
- Transforaminal approach with a long fusion for scoliosis
- Anterior approach to address anterolisthesis with lateral listhesis
- Lateral approach for disc degeneration and foraminal stenosis

Becker's Hospital Review recently spoke with three experts on technology in the ambulatory setting about how their organizations leverage technology to create a better patient and provider experience. The organizations represented include Kansas City, Mo.-based University Health, University of Missouri (MU) Health Care in Columbia and Charleston Area Medical Center in South Charleston, W.Va.
Key learnings:
• Why outstanding ambulatory care requires consistency across technology systems
• How to balance clinician preference with technology standardization
• Why artificial intelligence and telehealth are poised to transform the EHR

That shifted in July 2017 when they began using Bamboo Health’s Pings solution to help monitor patient events in real time, improve care coordination efforts and succeed under MSSP.
Download this short report to learn:
- How HMCC reduced length of stay for its managed patients from 25 days to 21 days, resulting in $681,000 in savings
- How HMCC was able to earn $1,258,180 in shared savings under MSSP in just one year
- A real-world example on how Pings effectively coordinated care for a patient who fell while visiting a friend out of state

In this whitepaper you'll learn how to make informed prior authorization decisions quickly, reduce time spent dealing with phone calls and faxes, lower your overall expenditures and improve your members' care outcomes.
Key Learnings:
- Seven findings from American Medical Association studies where prior authorization caused time, money and health outcome detriments
- Two trends contributing to prior authorizations challenges
- Four faith-building statistics from an America's Health Insurance Plans study about the use of digital tools for prior authorization

Download this one-page summary to learn why nursing leaders consistently turn to CareRev's technology to post shifts, manage float pools and maintain flexible staffing.
Key learning points:
- An overview of what the CareRev app offers nursing leaders
- How it enables nursing leaders to ensure flexible staffing and organizational resilience
- Why healthcare professionals consistently book shifts through CareRev's technology solution

To attract and retain those patients, providers need to offer the modern, convenient features they’re accustomed to using elsewhere.
Phreesia recently surveyed more than 4,000 patients about their digital expectations for their care, including how they want to check in, manage appointments, make payments and engage with providers. We dive deep into the survey results and explore their implications for providers in our new white paper, How consumerism is reshaping the healthcare landscape—and how provider organizations should respond.
Read the white paper to learn:
- How patients feel about using self-service technology to manage their healthcare experience
- Digital strategies you can implement to increase access, activate patients and make payments easier
- Ways to identify third-party vendors that keep patients’ sensitive health information secure
- A 3-step checklist to successfully introduce new technologies to your patients

Read this white paper by SCP Health Chief Operating Officer Rob Reilly, to learn proven strategies for integrating artificial intelligence for better care and cost, including:
- Applying AI to health care operations
- Identifying AI specific tools that are critical to success
- Revealing a new hospital operations use case that employs AI

Download this two-page report to get a grasp of the why and how behind incorporating human-centered design into health tech solutions.
Key learning points:
- The difference between user-centered design and human-centered design
- Best practices for involving clinicians in the design process
- The benefits human-centered design has for patients and providers

While many leaders have turned to intelligent automation to expand staff capacity and reduce costs, it is increasingly becoming the basis of sustainable topline revenue growth. To drive growth, healthcare organizations need to go beyond acquiring referral channels to securing patient access across the patient journey via a variety of digital doors.
Using intelligent automation, healthcare organizations can deliver hassle-free primary and specialty care access points. They can also hardwire care progression by guiding patients to stay in-network along their care journeys.
In this whitepaper you will learn:
- Why the pursuit of cost-effective growth cannot be solved by continually increasing staffing levels
- How digitized intake can capture accurate patient information on the front-end to improve clinical outcomes and maximize revenue
- Why patient self-scheduling accelerates patient acquisition and retention

In this whitepaper, readers will:
- Learn the definition and value of conversational engagement
- Understand how healthcare providers can use conversational engagement to scale patient interactions
- Integrate conversational engagement with existing digital experiences to build patient loyalty

Learn how to improve patient acquisition, retention, and loyalty. In this guide, we’ll walk you through:
- The comprehensive strategies, technologies, and proven best practices to advance digital transformation
- Where top organizations are investing today to build a solid foundation for PX's future

This white paper outlines various ways hospitals and health systems can mitigate the harms of healthcare's workforce crisis by better supporting nurses. Learnings include.
How generate a renewed focus on caregiver well-being
How to improve both the physical and emotional working environment
How to create a culture of psychological support

Leaders from Mount Sinai Hospital in Chicago, Intermountain Healthcare in Salt Lake City and more recently participated in an advisory call hosted by Becker's Hospital Review to discuss the benefits of telehealth adoption and what healthcare organizations must do to ensure continued advances in the future. This report offers five takeaways from the discussion.
Key learnings:
- Why providers are embracing a digital-first mindset
- How telehealth can help mitigate staff shortages and boost patient access
- Telehealth's role in future care delivery models

The insights in this ebook can empower finance and supply chain managers to reduce spend and improve compliance every day.
Learnings include:
- Why disparate systems for managing supplies will only ever provide some of the data needed for informed decision-making.
- How visibility of the supply chain creates opportunities for reduced spend and better resource allocation.
- Why empowering the right people with the right tools is critically important to being proactive and being able to capitalize on significant opportunities.

This migration can relieve the financial burden of EHR investment, while also making it simpler for providers to adapt to new challenges.
Download this whitepaper to learn:
How much faster upgrade cycles are completed with cloud-based EHR
How quicker response times are when using cloud-based EHR
How to cure EHR update hiccups

How is change managed in your organization, and which processes could be more effective?
Download this checklist to discover ways to:
Improve visibility into projects, processes and resources
Better communicate change plans across teams
Gain buy-in from key stakeholders

Fortunately, advances in artificial intelligence and automation can enable you to break out of the status quo and accelerate growth.
By using six strategies implemented at leading health systems across the country, you can harness these capabilities to improve operating room access, increase strategic case volumes and capture more market share.
In this whitepaper, learn how to:
- Boost operating room and resource utilization
- Automate manual work to reduce staff workload
- Drive immediate bottom-line improvements
- Optimize referrals and prevent leakage
- Improve surgeon satisfaction

Still, too many hospitals' safety efforts are hindered by outdated tech infrastructures that make implementing solutions far more costly than they have to be, resulting in budget considerations canceling safety concerns. It is unacceptable for the physical well-being of nurses and others to become unaffordable.
This guide includes:
The importance of staff safety solutions, featuring a case study from a healthcare facility
An overview of the immediate benefits of staff safety how
5 steps to improve staff safety in your hospital

With synthetic data:
Conduct research 10x faster
Explore data independent of IRB process
Access broad datasets instantly and dynamically
Share research and insights worldwide
The eBook from MDClone will offer an in-depth guide to synthetic data for healthcare and how unlocking data access can drive innovation across the organization.

Specifically, in the face of rising demand and limited resources, healthcare organizations must unlock capacity by improving their utilization of critical, scarce resources like operating rooms, infusion chairs and inpatient beds. The keys to unlocking this capacity include the use of data, predictive and prescriptive analytics, and artificial intelligence to generate hard ROI during these challenging times.

Leaders from Ochsner Health, RWJBarnabas Health, Banner Health and more recently participated in an advisory call hosted by Becker's Hospital Review and RevSpring to discuss why digital must be a top priority in healthcare organizations' strategy to improve the patient experience.
Key learning points:
How providers are getting to know their patients' preferences
Ways to improve cost transparency
Enhancing self-service options for scheduling and payments

By implementing e-signature technology beyond the EHR, organizations can improve the patient intake and consent process saving patients and providers alike time and money–and reduce the burden upon staff.
This report highlights the challenges, opportunities and costs associated with improving the patient intake and consent process, including:
- 63% of providers say their consent process contains risks as a result of poor document storage and retrieval capabilities.
- 88% of healthcare respondents say e-signature is crucial for their organization — and that number is projected to climb to 93% within the next few years.

- Digital health strategy exists in name only – and that must change.
- Health systems need to swap vendor contracts for true partnerships to succeed on consumerism.
- To achieve virtual care integration, health systems must secure operational buy-in from the start.
- Scale is a catch-22. Proceed with caution.

Seven oncology leaders from across the U.S. recently participated in a roundtable sponsored by Elsevier and hosted by Becker's Hospital Review to discuss how COVID-19 reshaped the oncology field and how they are preparing for a pandemic-adjacent future. Download the two-page report to read the main insights from the discussion.
Key learning points:
The changes organizations are making to prioritize cancer care delivery
The unique role of health educators and support staff
What future oncology care models will incorporate
The outlook on the cost of oncology drugs

Healthcare is on the verge of the interconnected, intelligent future patients and clinicians deserve. This report examines the emerging technologies transforming healthcare and outlines the infrastructure necessary to support the coming connectivity revolution.
Key learnings include:
• The future of remote patient monitoring and device interconnectivity
• Why AI + 5G will transform healthcare technology development
• How an in-house innovation lab is transforming home care

In this whitepaper, we have identified seven best practices to optimize care access that support meaningful results without overly standardizing provider utilization.
Learning objectives:
Understand the most common patient access process obstacles and challenges
Learn how to measure each access point and determine how to increase profitability
Learn best practices to optimize patient access, scheduling and physician engagement

However, there are simple steps healthcare organizations can take to make preferred-language communication easier for patients and providers. When organizations use patients’ language of preference, staff can be more efficient and feel more supported while patients receive more personalized care and have better experiences.
Read this white paper to learn:
The impact of communicating with patients in their preferred language
How preferred-language communication improves patients’ access to care
How technology breaks down language barriers to improve care and meet patients where they are

This report provides insight on how to stay ahead of attacks, how to get better at restoring data after an attack and tips to secure cyber insurance coverage.
Key learning points:
The wider organizational impact of a ransomware attack on healthcare
Different methods used to recover encrypted data
The amount of ransom paid by health care organizations
Changes healthcare organizations are making to better position themselves for cyber insurance coverage
Leadership, staff and skillset

With 15 years of experience in asynchronous care behind us, we've found it to be the solution to the biggest challenges facing healthcare:
- Staffing shortages
- Provider burnout
- Delayed and avoided care
- Consumerism
- Health equity
- Expanding access
Health systems that are serious about solving these problems must venture outside traditional modes of care to prioritize patients and providers.
This guide also includes COVID-19: The Largest Case Study on Async.
Learning Objectives:
- How asynchronous telemedicine improves patient experience and loyalty by offering convenience and reduced costs, resulting in newly acquired patients and downstream revenue
- How asynchronous intelligent interviews improve clinical efficiency and directly solve for delayed and avoided care by increasing productivity by 56 percent
- How asynchronous virtual care improves access and health equity for rural, disadvantaged and non-English-speaking populations

To better understand how healthcare leaders are thinking about leveraging technology and CX platforms to solve their most critical challenges, Becker’s Hospital Review conducted roundtables and interviews with several healthcare leaders from both provider and payer organizations. Participants included the chief digital officer for Columbia, S.C.-based Prisma Health and Aetna's former chief innovation and digital officer. This report is based on those conversations.
Key learnings include:
4 digital experience trends identified across patients and members
An overview of the technology infrastructure necessary to support greater convenience in the patient experience
A 3-point assessment of a platform approach to healthcare consumer engagement

Recent advancements in technology and telehealth protocols have the potential to transform traditional maternity care. With proper integration, virtual care can start immediately addressing the leading factors in maternal deaths as identified by the CDC.
As we conducted research to bring together the ideas and concepts for this whitepaper, our team pulled information from recent healthcare news as well as interviewed a series of telehealth specialists, maternity care providers, and women who recently experienced high-risk pregnancies. As a telehealth solution provider, we are actively looking for ways to increase access to care, improve patient outcomes, manage healthcare costs and address gaps that have long created barriers in healthcare. Together we have created the potential for solutions that can almost immediately address the challenges facing present and future families in the U.S.
Augmenting Traditional Maternity Care with Virtual Care:
Close gaps in the care cycle from prenatal to postnatal and newborn care
Increase collaboration between healthcare providers to help identify and mitigate high-risk pregnancy conditions
Streamline provider collaboration while reducing cost of care for patients and providers

MU Health Care, an academic medical center in Columbia, Mo., recently completed an enterprisewide rollout of Amwell’s Converge platform to help achieve its vision of a centralized virtual care model. Through this rollout, the health system improved the patient, provider, and staff experience through features like build-in interpreter services, and the ability to launch a visit directly from the EHR.
In this case study, learn how MU Health Care:
Streamlined and centralized virtual care and deployed it across 35 primary and specialty care locations
Prioritized program features critical to patient, provider, and staff success
Simplified the patient experience by eliminating the need for app downloads and logins
Replicated in-person workflows using a virtual rooming workflow

Real-time location services (RTLS) are an important component of smart hospitals. RTLS technology powered by internet-of-things connectivity can accurately determine the location of people and assets throughout a hospital facility. The benefits of this technology extend from the obvious to the inconspicuous. While asset tracking may be the most common use case, RTLS can also address environmental monitoring, staff safety, hand hygiene compliance and wayfinding challenges as well.
By providing hyper-accurate tracking and monitoring solutions, RTLS technology can help mitigate these challenges.
This report covers:
Integrating RTLS into existing systems
The cost of maintaining legacy RTLS systems
How RTLS can improve the patient experience
Choosing the right platform

In the healthcare industry, the problem of employee burnout has been a major challenge for years. Addressing this challenge has only become more urgent amid the COVID-19 pandemic.
The boom of systems and technology has helped the healthcare industry improve efficiency but also has been a major contributor to provider stress and exhaustion. Siloed information systems and limited connectivity mean clinicians have become human data routers, searching for
relevant information to conduct their work and manually moving information from one system to another.
Download this white paper to learn about initiatives at Olive, the automation company:
Olive is creating the Internet of Healthcare to connect disjointed systems, reduce administrative burden and unleash $1 trillion in healthcare costs.
Olive is providing health systems with state-of-the-art automation technology, growing its partner network to further connected solutions and investing in the enhancement of interoperability and intelligence.
The platform provides leaders at health systems and hospitals with critical tools and capabilities to realize their success, including automations, services, APIs, intelligence through an extensive graph database, semantic interoperability and many more.
The platform provides healthcare technology partners with tools to accelerate build times while reducing the cost of customer acquisition and increasing speed to market.

Then everything changed in 2020, and the supply chain was tested even further. Now, the healthcare sector is reexamining how to build greater flexibility into supply chains while preserving efficiency and adjusting to additional shocks to the system.
Recently, Becker’s Hospital Review gathered health system leaders for panel discussions on the current state of the healthcare supply chain as part of a Supply Chain Forum, which was sponsored by Cardinal Health. Learn how Unity Point Health, Mayo Clinic and Cleveland Clinic turned to new technology and a solid new strategy to identify and solve supply chain issues. It all centers on reimagining the supply chain and optimizing competing priorities such as safety, quality, cost and access to products.
Healthcare innovation is advancing by leaps and bounds, even as much of that innovation happens faster at the conceptual and technology levels than at the actual implementation level.
During a May advisory call hosted by Becker’s Hospital Review and sponsored by T-Mobile for Business, Baron Kuehlewind, healthcare industry solutions advisor at T-Mobile, and a group of strategy, operations and telehealth leaders discussed how new care delivery models, technology and connectivity are colliding to reimagine the continuum of health services.
Download this whitepaper to learn how:
1. Care delivery outside of the hospital is forging ahead under different modalities.
2. Legacy systems are a major roadblock to advancing integration of remote and in-person care.
3. Connectivity is essential to extending care and supporting staff, with a caveat.
Please fill out the form to download the whitepaper.

Reducing length of stay and moving patients to alternative care settings such as ambulatory care clinics and home-based care is a top priority for many health systems. As care shifts to these settings, medication safety and robust inventory management are critical considerations, especially considering that drug shortages aren't expected to go away anytime soon.
During a May 2 panel at Becker's Virtual Annual Meeting, pharmacy leaders from Avera Health, UC San Diego Health and the University of Rochester Medical Center discussed key challenges surrounding medication inventory management and how they're working to address them. This whitepaper offers a summary of the discussion.
Download this whitepaper to learn:
Tools and techniques to improve inventory visibility and reporting
How inventory analytics can support organizational growth
Becker's Hospital Review conducted an online survey among practitioners to learn more about the current state of kit and tray management.
Here are five key takeaways:
1. Kit Check is overwhelmingly seen as the industry-leading vendor for kit and tray management.
2. Respondents see multiple opportunities for technologies to improve medication management.
3. A minority of health systems represented in the survey are currently using kit and tray management vendors.
4. The primary reasons that a hospital system would consider a new vendor are system standardization and problems with a current vendor.
5. When researching new vendors, traditional methods remain most important.

Technology solutions powered by artificial intelligence can help close the gap between what’s expected and what’s achievable.
But a recent industry survey found that a disconnect between the perceived value of digital revenue cycle management tools powered by AI and robotic process automation (RPA) is a barrier when adopting such emerging tech.
Still, about half of leading health systems report they plan to invest in such revenue cycle management tools within the next three years to improve financial performance.
The survey findings were recently released by Waystar and The Health Management Academy, which works with leading health systems and industry partners to identify barriers and opportunities in the sector, representing 150 of the largest health systems in the industry.
Here's what we know: Hospitals that use the technology, value it.
Currently, 6% to 28% of those surveyed report using AI and RPA for front-end, mid-cycle and back-end rev cycle management. Of these, 82% said they adopted the tools to improve financial performance.
Overall, health systems currently using AI and RPA report higher satisfaction with revenue cycle management processes than those that are not using or only considering the rollout of such tools.
This E-book comprises seven reports on the adoption and benefits of AI and RPA that are instrumental to any healthcare team.
Here's what you'll learn:
The No. 1 obstacle to hospital innovation
12 signs it's time to switch clearinghouses
Doing more with less in your revenue cycle
How to increase revenue with coverage detection

During a roundtable session sponsored by West Monroe at Becker’s Hospital Review’s 12th Annual Meeting in Chicago, Hugh Ma, partner at West Monroe, facilitated a discussion among healthcare executives about how digital health's advancement depends on organizations’ abilities to reinvent their operating models. This report is based on their conversation.

Learning Points:
- Learn about unique third-party remote access risks to the healthcare industry - Better understand industry compliance
- Protect access credentials and permissions
- Evaluate compliance using our HIPAA and HITECH checklist

IDC Research reveals the rollout of Health Cloud in Latin America and Canada saw:
3x faster setup for new care plan templates
10% gain in territorial reach
20% drop in enrollment time
Several new loyalty programs, up from just one

However, a wide range of technical, operational and regulatory challenges make it difficult for many healthcare organizations to properly implement home-care models. In this whitepaper by NTT DATA, you will learn:
Why hospital at home is a fast-rising model for value-based healthcare
The benefits and obstacles of a hospital at home system
The best way to implement a hospital at home solution within your organization

Accurate data matching has been a long-time problem in the healthcare industry. The promotion of interoperability exacerbates that problem by creating duplicate and mismatched records if organizations do not have the ability to see through sparse data.
This report is based on an executive roundtable from Executives for Health Innovation (EHI) and the healthcare business of LexisNexis® Risk Solutions, where experts discussed and shared insights on how their organizations plan on complying with evolving interoperability regulations, while addressing the impacts that it will have on their ability to balance customer experience and data security.

Patient self-scheduling can be a strategic lever for organizations to move from patient leakage to keepage at any point in the patient journey. However, the ROI for previous scheduling investments has been constrained by a myopic focus on the experience of one stakeholder group – be it patients, providers, or staff – and the exclusion of others.
It’s time for leaders to take a closer look at why their status quo scheduling processes have fallen short of expectations – and how they can unlock growth goals with self-scheduling.
Readers will learn:
How to empower providers to open their schedules with confidence, free staff from the administrative burden of managing scheduling requests, and proactively nudge patients to schedule recommended care
How to accurately assess the real benefits and potential pitfalls of self-scheduling solutions
Why a leading health system replaced their patient portal with self-scheduling, garnering a 96% patient satisfaction rating

This whitepaper offers tips from leading Epic organizations such as NYC Health + Hospitals and Optum to help you:
Build an Epic hiring plan
Benchmark Epic salaries
Recruit tough-to-fill Epic roles
Navigate remote work challenges

During Becker’s Hospital Review’s 12th Annual Meeting, in a session sponsored by IBM Watson Health, three company leaders — Steve Vance, provider senior business development executive, Danielle Sebastian, implementation manager, and Anna Moore, product manager — led a roundtable discussion about the impact of those limitations on the parties involved and steps organizations can take to course-correct. This whitepaper reviews the 4 key takeaways from that discussion.

Get this report and discover the top five use cases for digital healthcare staffing.
Applicant tracking systems (ATS)
Offer letters
Credentialing
Contracts
Onboarding
Please fill out the form to download the whitepaper.

As this shift occurs, many physicians are seeking new innovations to reduce costs, perform at a higher level and offer care to larger numbers of patients.
This whitepaper features insights from three leading otolaryngologists about the challenges
facing their practices and how they're adopting a new, single-use approach to microdebridement to create a positive clinician and patient experience.
Key takeaways:
- Challenges and opportunities of shifting ENT procedures to the office
- How single-use microdebriders can expand the scope of ENT care delivered in-office and reduce cost of care

Combining in-person, virtual and automated care to not only strengthen the patient experience but deliver better care with improved outcomes. Take a walk through a patient journey and see how care modalities are combined to create a seamless user experience within acute and outpatient settings, all the way to automated and virtual care in the home.
In this infographic you will walk through one patient’s behavioral health journey as they:
• Receive acute psychiatry care in the emergency department and in-patient unit
• Are entered into a virtual outpatient program
• Enter maintenance mode, including therapy at home, coaching, and self-directed care
• Trigger an escalation from automated to virtual care

However, data integration is more important than ever in healthcare, especially for marketers, who are looking to move away from relying on second- and third-party aggregated data to select target audiences. In the age of personalized, organic customer experiences, healthcare marketers are aiming to make their outreach strategies more individualized.
During a Becker’s webinar held in January and sponsored by Salesforce, data integration experts discussed the importance of having a HIPAA/GDPR-compliant customer data platform for driving more personalized engagement.
Download the whitepaper to learn how customer data platforms help meet evolving marketing and user engagement needs by:
- Delivering on expectations for personalization
- Ensuring privacy
- Providing trusted, compliant communication

As this already massive volume of data is expected to more than double in the next three years, many wonder how they will keep up.
Download this ebook, authored by IDC, for a powerful, visual look at trends, surveyed data, predictions and benefits.
Here's what you'll get:
- The hottest topics among healthcare providers today
- The benefits of connected content— and how to build your business case
- The 9 key next steps to get you there

These 10 articles examine current challenges and opportunities in the healthcare experience. Collectively, they amount to actionable guidance for digital health investment. Articles include:
- The top-rated hospitals for patient experience, state-by-state
- Game-changing EHR improvements at Intermountain, UCLA, and 6 other systems
- How one hospital CIO managed to grow his ranks during the pandemic

Specifically, health plans are currently spending valuable time and resources manually reviewing authorizations, which is a time-consuming process that can delay treatments — or worse, be an obstacle to care. Not only this, but with manual reviews estimated costs between $20 to $50 per prior authorization clinical review.
This white paper outlines how payers can automate the prior authorization process to lower administrative burden and operational costs while enabling the delivery of faster, more efficient care.

In this E-Book, you’ll learn five key trends affecting how providers give care and gain an understanding of how technology is turning passive purchasers into active healthcare consumers.
This E-Book explores the benefits of:
- Online support communities
- Self-monitoring apps and devices
- Performance scorecards
- Interactive online health education

The number of companies providing remote care software and services continues to grow, leaving hospitals with a myriad of options to consider as they navigate delivering acute care in the home. An AI-powered, FDA-cleared analytics engine capable of predicting clinical exacerbation is one platform component that many providers see as critical to effective remote patient management.
This insightful report outlines key success factors in developing a hospital at home program as well as how artificial intelligence and machine learning is accelerating the expansion of these programs.
Key learning points:
- An overview of CMS requirements for its Acute Hospital Care at Home Program
- How an end-to-end AI platform supports earlier interventions, thereby improving outcomes and lowering costs
- Steps and considerations to adopt and scale an acute care at home solution

We put together this whitepaper to guide you through that process. It addresses:
- Why you should consider telepsychiatry
- Considerations for your needs assessment
- The questions you should ask telepsychiatry vendors
- How you can streamline program implementation
Whether you’re revamping your existing program or building one from the ground up, these insights can help you successfully go through this process and alleviate pressure on your EDs.

In this whitepaper, two health systems share how they leveraged Cerner and Amwell's strategic collaboration to bring telehealth and the EHR together. At Fisher-Titus Medical Center in Norwalk, Ohio, embedding telehealth in the EHR helped the health system develop a virtual rooming process that strives to replicate the in-person care experience for its providers. University of Tennessee Medical Center recognized that an app-based program required separate patient logins. To circumvent this issue, in collaboration with Cerner and Amwell, UTMC implemented the embedded solution to streamline the patient experience — part of which included invites coming from text or email without additional app downloads or logins.
Read the whitepaper to learn:
- How health systems are integrating telehealth into the EHR to streamline patient and provider experiences
- How two health systems successfully brought telehealth and the EHR together
- How telehealth should set its sights on integration across the care continuum

There are some unique interoperability considerations for orthopedic practices, so practices must take care to ensure they are choosing the right solutions. Download this article to learn the four interoperability keys for orthopedics.
In this article you'll learn why orthopedic interoperability workflows must consider:
- Referrals and transitions of care
- Imaging integrations
- Unique device identifiers
- Plug and play integrations

Discover how Midwest Health System transformed their care management strategy with Deviceless Remote Patient Monitoring, centralized 24/7 care management teams, and streamlined workflows to reach more patients, faster, and with less resources. Over 35,000 patients participated and claims analyses showed a total medical cost reduction of over $30 million.
Read this case study to learn how to:
- Overcome common cost, logistics, and enrollment challenges when scaling RPM to tens of thousands of patients by going Deviceless
- Build an automated post-discharge workflow enabling outreach and enrollment to every patient, regardless of risk status, within 3 hours of discharge, with no lift from the care team
- Help population health care managers manage 10x the national average patient caseload by transforming care management from a manual outbound call model to an automated inbound

When bolting on additional technologies, it becomes nearly impossible to serve as a single point of data-based truth to the organization. With a properly implemented EHR, hospitals will see clearly defined performance and insights that facilitate better, faster decisions in the organization, compared to the lengthy process of compilation, validation and data debate.
Complete the form to get the whitepaper to learn how to:
- Build long-term strategic partnerships that enhance the success of the EHR implementation.
- Understand how to improve clinical outcomes, optimize operations, and enhance user and patient satisfaction through the EHR.
- Discover best practices that result in timely billing, fewer denials, enhanced patient accessibility and overall improved customer satisfaction.

But there’s a big difference between “cloud-based” and “cloud-native” platforms. For most healthcare organizations, a cloud-native solution provides superior benefits over tactics such as managed services or lift-and-shift to the cloud.
Download this visual white paper authored by Frost & Sullivan to discover cloud migration strategy success factors and learn:
- Short- and long-term benefits that cloud-native can deliver that other cloud-based technologies cannot
- Critical success factors for evaluating potential partners
- Security and efficient data migration considerations
- Business case considerations and ROI expectations

Every competitive organization is on a mission to eliminate grunt work for their people. Onboarding, offboarding, name updates, user management and more: Most healthcare IT service desks spin their wheels when dealing with these procedural, repetitive tasks. Fortunately, it doesn’t need to stay this way.
A recent market study from InformationWeek and TeamDynamix took a pulse on the challenges and priorities IT professionals face right now, finding:
Only 8% of organizations operate with a level of maturity where their IT service management technology is fully optimized
The heavy reliance on IT to administer IT service management systems tops all challenges
A lack of automation was the second most challenge burdening teams, which was named by 41% of organizations
36% of organizations said one of their biggest challenges was in integration and workflow management.
Download this market study to read the full market report, benchmark against your peers, and to gain insight into how you can eliminate grunt work and reduce resource drain.
Please fill out the form to download the whitepaper.

Until now, disparate, and disconnected data created operational blind spots making cost control and efficiency unattainable.
If you want to reduce waste and recover resources, gaining 360-degree visibility is a good place to start. Software can help:
- Identify the cost implications behind hidden data.
- Aggregate data from across the implant lifecycle, including explants, recalls and warranty claims processing.
- Automate processes and present key data in a meaningful way that help hospitals and health systems cut the substantial cost.
- Make visible the information for enterprise-level strategies that lead to impressive bottom-line results.

PINC AITM intelligence engine is a technology and services platform that leverages artificial intelligence, natural language processing (NLP) and machine learning to produce evidence-based insights at the point of care. Premier's value-based care focuses on improving healthcare quality through technology tools, while PINC AITM's margin-improvement solutions find and eliminate unnecessary spending, waste and inefficiencies.
With PINC AITM, organizations face a more stable future through the optimization of data, technology, services and scale. Premier understands healthcare and has the tools, data and innovation to power the significant changes health systems need. PINC AITM solutions enable multiple technologies to work together to optimize performance and accelerate healthcare innovation.
Uncover new value with PINC AITM. Download our e-book now.

With the uptick in the number of patients (55 percent in 2021, compared to 40 percent in 2020) reporting that telemedicine provides the same or better quality compared to in-person doctor visits, it’s clear that telemedicine, with its convenience and favorable cost/reimbursement, continues to deliver a much-needed solution to a host of healthcare challenges.
Download the full report and learn more about:
- The 79 percent of patients who prefer to receive a notification when their provider is ready to see them, rather than wait in a virtual waiting room.
- Mobile devices and why they are still the telehealth platform most preferred by patients.
- Telemedicine platforms that optimize for audio-only patient access allow for more equitable provision of virtual care services.

UiPath gathered insights from analysts, partners, customers and its own marketing, sales, product, partnership and customer success teams to determine 10 key automation trends. These trends present a picture of the years to come, the many possibilities automation presents and what hospitals need to take to take advantage.
Download this whitepaper to learn how:
- Task-based workflows are emerging as alternatives to business-application-based workflows
- Semantic automation revolutionizes robotic process automation
- CIOs are raising automation to the enterprise level

Download the whitepaper to learn more about these insights and the benefits of symptom checkers and triage tools for patients, providers and healthcare organizations.
The analyzed data and expert comments were compiled by Infermedica.
Whitepaper takeaways:
- How to navigate patients to the right point of care using symptom checkers and triage tools
- How patient data generated from symptom checkers can support medical consultations
- Strategies to connect symptom checker users to provider booking systems

This whitepaper will explain how the right safety and security management software can help healthcare organizations meet compliance standards and create a safer workplace.
Download this whitepaper to learn:
- Best practices for establishing and demonstrating your environment of care
- How complete, organized and easy-to-analyze data can help solve compliance challenges, track trends and create a safer environment
- Compliance-supporting features to look for in security management software

To discuss these trends, Becker’s Hospital Review and b.well® Connected Health — a healthcare technology company committed to transforming care — assembled a handful of hospital and health system executives for an advisory call. The conversation took place at the end of 2021 and also included participation from b.well® Connected Health’s founder and CEO Kristen Valdes. The following content is based on this conversation. Article Highlights:
- EHR and digital front door solutions are not a digital transformation strategy
- Cultivate a culture of urgency; New competitors are more consumer-savvy
- Digital transformation defined; It’s about winning and retaining more patients for your system

Learning points:
- Understand the critical role culture and leadership play in establishing and sustaining a high reliability environment
- Learn why it’s essential to integrate clinical, operational, and cultural data to get to the root of systemic problems that could cause harm
- Discover why embracing continuous learning helps teams identify, implement, and sustain improvements that produce meaningful results
- Appreciate the importance of a defined and evidence-based operating model for deploying and sustaining a high reliability strategy.
- See how to foster individual and organizational mindfulness to identify risks early, reduce the chances for error, build community, and improve performance

In December 2021, a diverse group of healthcare leaders from across the country met virtually at the Transform: Hospital Operations Virtual Summit to discuss how they are weathering the current storm by using technology to enhance capacity, streamline operations and provide outstanding care to patients.
This whitepaper offers key insights and best practices for these transformation efforts from leaders at Novant Health, Yale New Haven Health and Banner | Aetna. Learnings include:
- How streamlining operations can support better care and expand health equity
- How better data can build organizational resilience
- Why true transformation requires a technology-first approach

This report outlines five key actions healthcare leaders must take to end the call center in its current form.
Download the report to learn:
- The market forces that will continue to push healthcare towards touchless, self-service processes
- How automation and digitization can address the most common roadblocks to seeking care, from registration to scheduling
- Why intelligent automation must eliminate backend work in addition to optimizing frontend experiences

The size and complexity of healthcare facilities often make it easy to lose organizational control over workflows, but location data can solve that for any facility.
Real Time Location Services and the Internet of Things (IoT) are powerful technologies enabling healthcare organizations to achieve new levels of operational efficiency while also improving the patient experience and clinical outcomes.
Key learning points:
- How hospitals are benefiting from location data and IoT-enabled solutions
- Determining which technologies your organization should prioritize
- Real-world success stories of how U.S. healthcare systems are deploying these technologies

This year's executive brief address high-priority problems in healthcare technology, including cybersecurity, supply chain disruption, medical device safety hazards and telehealth. The brief also discusses building stronger, more resilient processes by leveraging innovations and lessons learned during COVID-19.
Download this whitepaper to learn:
- How persistent technology issues, including cybersecurity, can put patients at risk
- How critical issues with medical devices can lead to medication errors and increase patient risk
- How supply chain issues, artificial intelligence, personal protective equipment and telehealth may affect patients and staff
- Steps to take to manage these risks and encourage safe healthcare technology use throughout your organization

The pandemic sped up the timeline.
Now, the most proactive healthcare organizations are exploring initiatives to mitigate the effects of a growing labor shortage. Learn how central video monitoring enabled "virtual nurses" to support bedside nurses and uphold high standards of patient care amid a COVID-19 surge across Houston-based Memorial Hermann Health System.
Key learning points:
- The basic components of virtual care, including the easy-to-use technology involved to interact with patients and bedside staff
- The policies and workflows that best support virtual nursing staff and make for easy implementation
- How virtual nurses can use specialized care resources to alleviate existing staff

Many physicians have begun using virtual medical documentation specialists (MDS) in both hospitals and health systems as well as group practices. More than a scribe, an MDS is a tech-enabled assistant to the physician or nurse, leveraging automation technologies to capture real-time patient-provider conversations and convert them into precise medical documentation with appropriate context. Imagine how happy physicians could be if the documentation burden reduce time in the EHR and help manage:
- Care Gaps and HCC reminders
- Order tests, medications and labs
- Work down backlogs of charting

The emergence (and resurgence) of technology solutions — such as EHRs, telehealth and digital front doors to — helped deliver necessary support to an industry in crisis.
These 10 must-read Becker's articles offer a look into this unprecedented transformation. Readings include:
- Yale New Haven Health saved 470 hours of nurses' time in 1 year with EHR tool
- NewYork-Presbyterian CXO's: 7 principles to maintain relationships with patients in a world of transactions
- 10 hospital innovation execs on how their role has evolved during the pandemic

Now is a pivotal moment for improving critical access management, which is a vital step in
monitoring and securing third-party access. In this white paper, you’ll not only learn why the risk posed by third parties is particularly high, but also how to protect your organization’s data.
Download this white paper to learn:
- The current state of third-party security among healthcare organizations
- The unique challenges around access rights that the healthcare sector faces
- How critical access management can mitigate the risk of third-party threat

At the center of every hectic hospital emergency department are patients and their families, simply wanting to know what's going on. While caregivers do their best to provide new information as rapidly as possible, this can be a challenge.
Boston-based Brigham and Women's Hospital is working to improve communication and patient experience in the ED via the use of digital patient whiteboards. In a recent study conducted by the hospital, 96 percent of participants preferred a room with a digital whiteboard, saying that it improved communication throughout their stay and left them feeling more knowledgeable about what to do post-discharge.
Download this whitepaper to learn how the Brigham team used digital whiteboards in the ED to:
- Display personalized, real-time education and information to patients and loved ones throughout their stay
- Integrate with the EMR to automate clinical workflow and remove administrative tasks for clinicians
- Customize in-room communication to increase portal enrollment, streamline scheduling, and improve care coordination

In recent years, multiple incidents at healthcare organizations have shown that ransomware attacks can bring down systems, interfere with patient care, damage reputation and interrupt the revenue earning capability of an organization.
Forward-thinking leaders understand that taking cyber risk into account when making investments and setting strategies is the most successful path to using data and technology in their healthcare business.
Cyber Risk is Everywhere, Make Sure it’s Part of Your Healthcare Business Strategy provides valuable context and detailed insights to help your organization:
- Assess specific cyber threats to the healthcare industry
- Understand the underwriting landscape for different cyber risk
- Make cyber risk a key consideration in your business planning and strategy

Stagnant compliance budgets aren’t just a barrier to effective regulatory management, they can also pose regulatory risks. To ensure programs receive full leadership support and adequate resources, healthcare organizations must understand the value of their compliance programs in terms of return on investment.
Read this whitepaper to learn:
- Essential ROI-driving factors for a comprehensive compliance program
- How to better position your program to receive adequate support and resources
- The key roles that configurability and analytics play

Enterprise-wide provider scheduling can help optimize your workforce, improve healthcare operations, drive efficiency and ROI, and increase provider satisfaction. Understand essential use cases for enterprise resource scheduling software and learn the key questions you should ask when considering technology vendors.
Topics covered include:
- The value of an enterprise-wide scheduling solution
- Three questions to ask when auditing your scheduling workflows
- Key considerations when evaluating technology vendors

A growing number of hospitals are evaluating the advantages of IT outsourcing as they look to ease financial pressures and free up internal resources while maintaining quality patient care.
This white paper highlights the benefits of an IT partner that offers speed, agility and flexibility, much like David exhibited when battling Goliath.
In this white paper you’ll learn:
- The benefits of outsourcing your healthcare technology to a trusted partner.
- 5 Insights for Choosing a healthcare IT partner in 2022
- Behaviors that trustworthy partners exhibit.

Gain access to all the insights in the 2021 special report, and see why an overwhelming 98 percent of healthcare leaders say their organization either has or is planning to implement an AI strategy.
Get experts’ perspectives on how AI can deliver practical benefits, including:
- Achieving health equity goals
- Automating workflows
- Gaining tangible cost savings

The COVID-19 pandemic underscored the need for greater interoperability in healthcare. The nation’s pandemic response required health systems, labs, public health entities and payers to share information rapidly. These efforts were effective to a degree, but in many swaths of the country, the public health information technology infrastructure fell short.

While the societal and organizational risks are high, some of the mitigation techniques can be reassuringly simple. This paper provides a wealth of advice and support to help organizations adapt to these threats and improve their cybersecurity posture and resilience.

During a virtual roundtable at Becker's Sixth Annual Health IT + RCM conference, three revenue cycle experts attempted to answer that question. Download this 5-point report to get a breakdown of their insights.
Learnings include:
- How to scale up automation initiatives
- How to drive greater efficiency through technology
- How to translate AI investments into real value

This whitepaper describes how typical approaches to prior authorization fall short and why intelligent automation enables revenue cycle leaders to address this challenge at scale.
Download the whitepaper to learn:
- The five most common pitfalls to avoid in prior authorization automation
- What questions to ask of potential automation partners
- How revenue cycle staff can more successfully obtain prior authorizations the first time and prevent costly back-and-forth


Download this whitepaper to learn why interoperability and cybersecurity are critical health system investments. You’ll learn:
- How health systems can leverage interoperability and cybersecurity to help increase clinical confidence, optimize clinical and operational workflows, and extend care delivery
- Where cybersecurity risks lie
- How health systems are using interoperability to drive better patient care

Download this guide now for:
- Reasons why leading health systems implemented asynchronous telehealth as a key tool for improving care delivery
- Learnings from the origins of asynchronous telehealth
- Common misconceptions of asynchronous technology, debunked
- Ways to measure the value of implementing an asynchronous solution

Through this white paper, we examine the Fidelum Partners research that explores the awareness, perceived value, and use of medical device management services by healthcare executives.

In a 2021 Healthcare Industry Trends Survey of more than 1,300 healthcare organizations, 61 percent of respondents said they still use paper fax to transmit patient data. More surprising is that 56 percent of them believe fax will remain a valuable, or even dominant communication method over the next 5 years.
While paper fax won't disappear overnight, once converted into digital documents, technologies can be applied to provide meaningful, analytics-ready data, which can then be submitted into an EHR and consumed within an efficient workflow, supporting true interoperability.
Read the paper to learn how to:
- Improve healthcare data exchange
- Streamline providers' workflows
- Meet regulatory pressures

These 10 must-read articles examine healthcare in the digital era and include CIO predictions about the future of health IT in the next five years, digital health investment red flags, and a look at the use of technology at leading organizations like Cleveland Clinical and Danville, Pa.-based Geisinger.
Healthcare's digital era has arrived. Here's what you need to know.

In this whitepaper, you’ll learn how artificial intelligence-enabled predictive analytics and workflows can make your organization more strategic and proactive. By delivering up-to-date information and actionable recommendations, these technologies can improve OR block utilization while reducing staff overtime and costs.
Download this whitepaper to learn how predictive analytics can:
- Improve surgeon access to OR time
- Align OR staff to surgical demand
- Grow surgical volume

Download this free ebook to discover:
- Why healthcare organizations are choosing to move their content services to the cloud
- How to prioritize your cloud projects effectively
- Quantifiable and additional benefits of cloud deployment
- ROI assessment results for three healthcare organizations

Cybernetics forms a communication loop between humans and technology to elevate the work of healthcare professionals. Executives from systems around the country told Olive and Becker's Healthcare that tapping these technologies unlocks a path to a human-centric approach that uses cybernetics to enhance jobs, not eliminate them.
Learning points:
- Learn about the foundations of cybernetics and how it uses technology to form efficient workflows.
- Analyze avenues for technological investment and new means to enhance the ROI of human productivity.
- Hear firsthand accounts of how health systems are using cybernetics to improve efficiency, improve efficiency, provide real time intelligence to the workforce and reduce errors.
- Learn how this new technology can reduce the overall burden and burnout of workers without workflow disruption, freeing up their capacity to focus on more important things such as patient care.

By downloading this ebook, you’ll learn how automation can improve the healthcare revenue cycle. The ebook contains six must-reads that explain how automation can cut waste and which AI-driven tools are best for your organization.
In this ebook, you’ll learn:
- How automation can save your organization time and resources spent on repetitive tasks
- How connecting quality, finance and analytics can improve outcomes across your organization
- Which AI tools best improve the revenue cycle

Although healthcare has traditionally been slow to evolve, the past 18 months have shown that rapid change is possible. As health systems prepare for the future, many are evaluating new EHR systems.
To better understand the past, present and future of EHRs, Becker’s Hospital Review recently spoke with leaders from Mercy Iowa City and Allscripts.
In this whitepaper, you’ll learn:
- Which EHR goals to have
- How to negotiate a successful EHR contract
- How to choose an EHR that can accommodate new technologies and care delivery models

It’s time to open the door for care built for consumers.
Learning Points
- Increase patient acquisition and reduce patient leakage
- Using patient reacquisition to address delayed and avoided care
- Accelerate top-line revenue generation
- Route and triage patients efficiently
What does this mean for the future of care? Download this whitepaper to learn:
- How COVID-19 has shifted consumer expectations around access to care
- What key trends should be considered when assessing virtual tools for your organization
- What’s needed to develop a truly sustainable approach to hybrid care in 2021


The clerical burden associated with clinical documentation often falls too heavily on individual physicians tasked with accurately documenting conditions at the point of care. This documentation occurs in the EHR, requires time and attention, and can undermine the human element of care delivery as clinicians’ focus is pulled away from the patient in front them toward a digital screen.
This white paper exams the current medical coding landscape and offers insights into how technology can simplify coding complexity.

Download this white paper to learn how your life science organization can:
- Evaluate different patient services programs
- Understand how to get started in-house
- Scale your program with your business

Artificial intelligence can be a solution to healthcare's capacity conundrum, as it allows leaders to efficiently manage critical resources while using predictive and prescriptive analytics to forecast what's to come.
A recent virtual summit hosted by Becker's Hospital Review and LeanTaaS addressed how technology and perioperative "systemness" can improve hospital operations, now and in the future. Perspectives from leaders at some of the nation's leading health systems, including Chicago-based CommonSpirit Health and New York City-based Mount Sinai, were shared during the summit.
Access the top takeaways to know in this whitepaper.

Ready to learn how no-code tools can help your hospital or medical practice work smarter? In this guide, you will learn:
- How no-code workflows can transform your healthcare organization
- How to add the power of no-code to your health tech stack

Consequently, care facilities are now prioritizing tech-based solutions.
In particular, artificial intelligence can be applied to the video recordings taken in most hospital patient rooms to better categorize alarms related to movement in those rooms. AI-assisted Augmented Video Analysis (AVA) systems can provide additional information and data to hospital decision-makers, resulting in more accurate warnings and alerts, among other benefits.
In this white paper, you’ll learn how:
- AI and machine learning work hand-in-hand with video systems
- Advanced Video Analytics systems function in a hospital room
- Patient privacy can be protected using AVA systems
- Using AVA systems can benefit patient care and your bottom line

Our analysis examines the challenges and available solutions in leveraging data analytics and business intelligence for three main organizational domains: Clinical, Operational/IT, and Administrative/Executive.
- Meeting current and future expectations for care delivery in virtual environments
- Defining success for operational, administrative, and clinical domains
- Leveraging telehealth business intelligence to optimize efficiency and improve the patient experience

This case study covers how the health system:
- Embedded telehealth throughout the enterprise to cover the full spectrum of care across home and hospital settings
- Seamlessly integrated telehealth within its operations and care delivery
- Partnered with Amwell on a series of key integrations involving the patient portal, the EHR, and hospital room TVs

We researched these emerging digital disruptors and analyzed them for the breadth of their offerings and presence in the consumer and/or business marketplace.
As leaders, you want to make the right decisions to secure your place in the competitive landscape regionally and globally. Achieving that level of digital dexterity provides an opportunity to delight customers and achieve provider objectives. In so doing, you’ll achieve your organization’s goals for market leadership, differentiation, clinical revenue and margin.
Download our white paper today to understand where you and your competition fall in the following categories:
- Niche disruptors
- Digital enablers
- Game changers
- Transformation accelerators

The appointment workflow of old can't support the needs of today's patients and health systems. Download this guide to learn how to optimize patient appointments.

Key learnings:
- How the pandemic exposed frailties in legacy systems
- The consequential health IT changes required to address these challenges
- How enterprise imaging can drive improved agility and performance for imaging services

This white paper outlines the opportunity for acute and post-acute care providers to leverage interventional analytics to risk-stratify patients, standardize care and embed best practices across the
network.
Download this whitepaper to learn:
- How live data improves network performance
- How interventional analytics can prevent readmissions and improve length of stay
- The importance of risk stratification and standardization throughout the care continuum
- The qualities of a successful partnership between acute and post-acute players

This landscape leaves plenty of questions to be answered: How should healthcare organizations approach digital transformation? What should they consider when designing a next-generation consumer experience? How will they drive engagement? And how can they do it quickly?

Download this whitepaper for a closer look at why data normalization is needed, the downstream impact of data loss in healthcare, and how adding a robust terminology layer to the process can help solve data quality problems before they even arise.
In this whitepaper, you’ll learn:
- The critical link between data quality and data standardization
- Why standardizing clinical data can be such a challenge
- The foundational role of terminology in healthcare data


It's also elevating the efficiency and effectiveness of the workforce.
No, AI is not replacing humans. But it is easing administrative burdens and allowing staff to tackle higher-value work and collaborate with teams and patients.

What once was an option for convenience soon became a necessity, and the entire spectrum of healthcare has been affected. From adopting the technology platforms to strengthen virtual care best practices, to embracing clinicians’ “webside” manner, telehealth is calling for a new path forward and it is going to be increasingly important for all members of the healthcare industry to remain open and innovative in the face of these new challenges.
In this whitepaper, industry experts illuminate key components of adopting and deploying a telehealth strategy in the face of COVID-19, a strategy that will also reach patients where they are and deliver the care they expect as consumers. Regardless of how we combat the pandemic, telehealth has already proven to be a vital piece of many organizations’ care delivery models, and this whitepaper lays out how to develop the best strategy for achieving success in this new world of healthcare.

To support infection prevention efforts, the industry is now beginning to leverage tech to reduce the room for error. How? By adding in automated pathogen reduction technology as a supplement to existing cleaning protocols.

HIPAA was enacted to create national standards to protect sensitive patient health information, and many hospitals face fines for noncompliance. In this webinar, you’ll learn how a leading healthcare provider upgraded its security response and preparedness to comply with HIPAA and protect valuable patient data.
You’ll also learn:
- Why ransomware, phishing and data breaches are key attack vectors in healthcare
- Why compliance with HIPAA is federally mandated to protect patient records
- How Keysight provides solutions to comply with HIPAA and technologies to respond to cybersecurity threats

This whitepaper shares best practices for using automation and AI to increase telehealth self-pay collections and reimbursements and streamline manual virtual visit workflows, all while providing a delightful experience for patients.
Download the guide to learn:
- A proven 3-step strategic framework for using automation to improve virtual visit efficiency
- 6 workflows across the patient journey that can be automated to increase telehealth program efficiency and revenue capture
- Best practices for avoiding increased staff busywork and reduced provider efficiency from telehealth visits

This whitepaper shares strategies and best practices from automation technology adopters like Intermountain Healthcare on maximizing ROI across patient, clinical, and RCM workflow automation.
Download the guide to learn:
- An overview of robotic process automation (RPA) and artificial intelligence (AI) capabilities in healthcare, and how they can be used to power workflow automation
- How to prioritize which workflows to automate and how to measure the ROI on automation
- How to assess different automation partners and platforms based on your organization’s technical maturity and area of focus for automation
- How to build and scale an agile approach to launching and iterating on automated workflows
- Examples of how leading health systems have automated patient access, population health, and revenue cycle management workflows with Notable
This quick-read report lays it out. It covers:
- The evolution of threat detection and response
- How to separate fact from fictitious vendor assertions in such a crowded market
- The next generation of MDR with a three-pronged approach to prevent, detect, and respond to cyber-attacks

Over that time, they learned that integration between Interlace Health and Meditech is crucial to KDMC as the health system strives to eliminate human error, standardize processes, and accelerate consent completion.
While paper consents get lost or must be carried around in a paper chart until they are scanned into the EHR, Interlace Health’s eConsent forms are instantly archived into Meditech.
With Interlace Health, KDMC has decreased forms by 60 percent and now has more meaningful interactions with patients.

Emerging remote monitoring solutions are taking patient engagement to the next level while increasing provider access to essential clinical information.
These 9 must-reads examine the regulatory environment, emerging monitoring solutions and what hospital innovation chiefs want from health IT.

Read this paper to learn how you too can use ADT notifications to:
- Enhance digital interoperability to improve care coordination, and health outcomes
- Streamline staff workflows and solve other transitions of care challenges
- Roll out ADT notifications without over burdening your in-house IT resources



Read this whitepaper to learn about the challenges uncovered in the recent HIMSS survey and how to address them including:
• What stands in the way of HIT interoperability success
• How to bridge interoperability gaps surfaced by the pandemic
• Solutions for healthcare content and images that improve interoperability

This whitepaper summarizes key findings from several of those studies, such as:
- Institutions using the LEAF System reported reductions of sacrococcygeal HAPIs by up to 85%
- Adherence with institutional turn protocols – critical to prevent HAPIs – rose by up to 95% at institutions using the LEAF System.
- Hospitals using the LEAF System avoided up to $1.4 million in HAPI costs and reported HAPI treatment ROI of up to $3.4 million.

Download the whitepaper to learn:
- The limitations of data and risk scores for actioning SDOH.
- How AI can save millions by helping target beneficial investments for socially vulnerable communities.
- How AI inferences and recommendations can lead to more productive conversations with patients about potential barriers to health.

This whitepaper will explore:
- How mobile apps can improve patient care and provider revenue
- Cost pressures facing providers currently and post-COVID-19
- How patient non-compliance harms revenue
- The prevalence of smartphones and use of technology during the pandemic

In this white paper, you’ll learn how to integrate technology and equipment with the physical environment by:
- Determining the specific needs of your facility and team to gain buy-in
- Reconfiguring your existing space to make technology use easy, safe and efficient
- Implementing ergonomic solutions into the care environment with ongoing evaluation


Key points include:
- How IT is evolving and why organizations need to adapt to a new world of healthcare delivery
- The top five drivers of change in healthcare
- The keys to success for changing times in healthcare

In this whitepaper, we explore:
- Reducing wait times with virtual providers in triage.
- Ensuring continuity of care with virtual follow-up for discharged patients.
- Improving clinician satisfaction and reducing hospital admissions with virtual patient navigation.

Fortunately, there is an innovative platform that integrates the complete implant lifecycle and provides enterprise analytics. The platform’s increased supply chain visibility can help hospitals and health systems enhance patient safety, regulatory compliance and operational efficiency while improving the economics of healthcare.

Download this whitepaper to learn:
- 6 essential strategies for designing and implementing a digital front door that patients love
- Common pitfalls that delay development and reduce adoption of patient engagement solutions
- How Notable uses robotic process automation and AI to power digital intake experiences with over 80% pre-visit completion and 97% patient satisfaction
- How to reduce call volume by automating pre-visit patient registration
- How modernizing patient intake can help optimize revenue cycle management

The good news is that organizations that champion behavioral health integration — or BHI — can accomplish both goals.
In this new report from NeuroFlow, you’ll learn how tech-enabled BHI — or tBHI — can help your organization:
- Achieve cost savings and increase revenue
- Reduce patient leakage and strengthen patient engagement
- Vaccine appointment reminder check-list

Download Part 1 of the Route to Compliance eBook Series for:
- An overview of the CMS E-notifications CoP and all requirements included
- Survey results revealing hospital CIO familiarity with the CMS rule
- An assessment framework for hospitals and CIOs to find compliance solutions
- E-notification solutions available to guarantee full CoP compliance for hospitals

Learn best practices from healthcare RCM leaders on how to successfully improve workflows, organizational efficiency, patient experience and more using automation.
In this advisory call, you'll learn:
- How to choose the right kind of automation for your organizational goals
- How to pick the right workflow for automation
- How to expand your perspective of ROI for automation

So how are leading health plans responding to these headwinds? That is exactly what Becker’s asked senior leaders from top health plans in a recent Advisory Call.
This Advisory Call recap summarizes specific actions leading health plans are taking, which include:
- Adapting their strategy and operations
- Revisiting pricing strategies and ways to share cost increases
- Leveraging value-based reimbursement
- Tackling administrative inefficiencies and reducing waste
- Identifying technology solutions to automate mundane tasks
- Steering care to lower cost settings
- And much, much more
Today’s economic headwinds aren’t going away anytime soon. Get ideas for your plan by hearing what top health plans said in this Advisory Call.

These four use cases demonstrate how health plans can positively influence the full picture of member health, leading to better outcomes.
Learn about health plans' role in:
- Post-discharge coaching
- Behavioral health coaching
- Oncology coaching and the future of cancer
- Cardiometabolic coaching with food delivery services

That’s because RCM today is fraught with challenges. It is labor intensive, exists in silos, burdens employees, lacks data and results in revenue leakage.
A new whitepaper lays out a recipe for better RCM. Key elements of better RCM include making it holistic and more automated, using prescriptive analytics and payer performance management. Results include better communication, improved employee satisfaction, decreased revenue leakage and more data to use when engaging in negotiations with payers.
In this whitepaper, you will learn:
- Why a holistic RCM approach is far better than silos.
- How RCM automation improves efficiency and employee satisfaction.
- How process improvements can maximize revenue and improve team performance.
- The importance of predictive analytics and payer performance management.

Optum commissioned a survey of senior health plan executives on payment processing trends as well as opportunities and barriers to improve payments.
This report lays out the most pressing issues affecting payment processing and details top priorities for streamlining claims payment, including shifting to a paperless system and adopting automation.
Get this report to learn:
- Current state of health plans’ payment strategies
- Top pain points and most important priorities
- Key opportunities to streamline payments and barriers to making it happen
- What to look for when considering a payment solution

Rather than fall further behind, revenue cycle leaders are rethinking workflows and reimagining how work gets done alongside the latest advancements in technology. There are entire organizations that are writing a new playbook, establishing new paradigms for truly doing more with less, and defining a completely new way to tackle these long-standing revenue cycle challenges.
In this whitepaper, you will learn:
- Why now is the time for revenue cycle leaders to move beyond digitizing specific workflows and instead shift their efforts to intelligent automation
- New approaches to evolving patient access, with a focus on eliminating denials
- Best practices and KPIs for analyzing your denial management efforts
- How health systems are deploying advanced technologies to drive end-to-end connectivity throughout the entire revenue cycle and reducing the overall cost to collect

How can health plans simultaneously improve clinical outcomes, boost member satisfaction and lower costs?
The answer: by optimizing interventions for patients with chronic diseases that lead members to the right care at the right time. Effective chronic care interventions improve outcomes, close gaps in care and achieve meaningful cost savings and ROI. In fact, there are interventions with guaranteed year-one cost savings.
Learn about these interventions in the new whitepaper – The ROI of Virtual Health: How Better Outcomes Drive Cost Savings for Health Plans.
This whitepaper explores:
- What drives ROI for health plans
- How to achieve guaranteed costs savings and ROI from interventions in year 1
- How optimized interventions improve outcomes and member retention
- How to provide flexible options for your population and specific cohorts

Among the survey's key insights:
Labor shortages are decimating revenue cycle teams
84 percent of organizations are behind on cash collections
Denials are up, in some case 20 percent higher than previously
But there are solutions to accelerate the revenue cycle and improve cash collections. See the survey results and insights from PwC revenue cycle experts that highlight the importance of:
- Leveraging data to decrease denials
- Using automation and technology to improve efficiency
- Upskilling revenue cycle teams and forming strategic partnership

Trends in healthcare payments will shift as the industry weathers financial instability, scarce resources, and staff burnout.
But even amid changing competitive and regulatory landscapes, many healthcare providers are thriving. They’re finding ways to do more with less, improve patient outcomes, and drive innovation.
Download this report to unlock current trends in healthcare payments for 2023, as well as proven strategies to help revenue cycle teams succeed.
What's Inside:
- Dive deep into top trends in healthcare payments for 2023
- Find new opportunities to foster financial growth
- Discover revenue cycle strategies to achieve your mission

You'll learn:
- How changes in the VA influence Veteran benefits today
- Pitfalls that make it challenging to work with the VA
- Effective ways to capture reimbursement for services rendered to Veterans

To date, kidney care has focused on diagnosis and treatment. But 1 in 4 patients "crash" into dialysis, where dialysis must be initiated urgently with no opportunity for patients and providers to discuss treatment alternatives or make optimal decisions.
What’s needed is "crash prevention" by using predictive intelligence to identify patients likely to need future dialysis, leading to earlier intervention.
Download this white paper on The Kidney Care Paradigm Shift. It focuses on:
- Predicting & preventing advanced CKD
- Identifying at-risk patients earlier through predictive intelligence
- Benefits of avoiding emergent dialysis
Treating CKD is costly and inefficient, but doesn’t have to be. Discover a new paradigm that leverages predictive intelligence for earlier intervention.

To succeed, revenue cycle leaders need to transform the first interaction many patients have in their care experience into a competitive differentiator, manage ever-changing payer rules, and navigate an exacerbated workforce shortage. Leading health systems are automating front-end processes to eliminate back-end administrative burden – removing patient and staff hassles that compromise quality, impact reliability, and escalate cost.
In this whitepaper, you will learn:
- Why common approaches to revenue cycle improvement fall short
- The role of intelligent automation in strengthening the front end of revenue cycles with higher accuracy and faster payment, without additional headcount
- How a leading health system decreased authorization-related write-offs by 55% and saved nearly 3,000 staff hours

Enterprise resource planning software can increase efficiency by providing quick access to a wide range of information, which can also allow the organization to reduce its operational costs.
Explore how enterprise resource planning software can help decrease the need for manual tasks and save on overhead costs while still delivering quality care.
Key takeaways:
- Defining healthcare finance KPIs
- The importance of tracking healthcare finance KPIs
- The challenges of legacy software in healthcare

KeyBank and Cain Brothers are helping healthcare organizations remain flexible and agile. Hear from three industry leaders to learn how your organization can be prepared for upcoming challenges.
- Agapito “Aga” Morgan, commercial healthcare leader, Key Corporate and Commercial Bank
- Dave Morlock, managing director, head of health systems practice, Cain Brothers, a division of KeyBanc Capital Markets
- Kellen Williams, senior manager of business development, Laurel Road, a brand of KeyBank
In this whitepaper you will learn how:
- The healthcare landscape is expected to shift in the coming years
- Value-based care will reshape the industry
- Organizations can be forward-thinking in multiple dimensions

Patient financial obligation reached $491 billion in 2021, and the self-pay portion for patients with insurance now accounts for nearly 60 percent of bad debt. The standard model for patient payments is no longer sufficient.
In this ebook you'll learn:
- How health systems can achieve substantial returns with an integrated technology and services approach
- The components of a bold new patient payment model
- How to create a seamless patient experience that drives higher revenue performance

What can providers do?
Take proactive steps to find hidden insurance coverage among patients who present as self-pay. Results include increased collections from patients and payers, decreased bad debt and improved financials.
A new white paper contains insights on maximizing self-pay revenue through better coverage detection.
Key learnings in the whitepaper focus on:
- Why you’re missing billable insurance coverage
- The impact of missing or hidden coverage – which includes writing off bad debt
- 4 ways to find insurance for self-pay patients
- Selecting the right coverage detection technology to meet your organization’s needs
- How coverage detection works

Based on increasing revenue cycle work and a shortage of skilled workers, it is impossible to hire enough people or ask current employees to work harder.
It’s time to work smarter, not harder. What does working smarter in the revenue cycle mean? It means finding innovative ways to do more with less.
Download for best practices on:
- Developing a smarter revenue cycle and administrative strategy
- Cutting down on outdated manual processes
- Streamlining existing processes with intelligent automation

This whitepaper covers how to best support CFOs today, and how organizations can implement these five steps to improve financial health:

90 percent of respondents to a recent Becker’s/Multiview survey said data analysis is important to achieving their organization’s financial goals, yet only 25 percent have access to robust real-time information to drive better financial performance.
As a result, finance teams are often caught up doing time-consuming “Excel gymnastics.” Many finance teams are more focused on preparing financial statements or getting through audits than making data-driven decisions.
Gain insights from this recent survey among financial leaders which include:
- Why “liquid” data and real-time data are so important
- The unique challenges faced by finance teams at small hospitals
- Effective solutions that enable finance teams to make real-time, data-driven decisions
- Why vendor partnerships are key to data-driven decisions and increased operational efficiencies
Learn what it takes to go from manual, Excel-based processes to real-time, data-driven decisions.

Based on these challenges, a virtual care solution that only caters to the tech-savvy hoping to shed a few pounds isn't going to cut it. This report shares how a SDOH-attuned, virtual solution can offer your members access to:
- Personalized eating plans that fall within their budget and food accessibility
- Accessible, human-led care — even with limited access to technology
- Cognitive behavioral therapy-based coaching to address underlying causes
- Health literacy skills to sustain future success

This e-book comprises three case studies featuring large health systems — Cincinnati-based Mercy Health, Atlanta-based Piedmont Healthcare and Aurora, Colorado-based UCHealth. These organizations reduced costs and increased collections by delivering better patient financial care. Read this eBook to learn how your organization can:
- Increase agency collections by 10 to 15 percent
- Decrease denials related to authorizations by 46 percent
- Boost point-of-service payments by 30 percent

Sample findings:
- Denials are increasing. 30 percent of respondents say denials are increasing between 10 percent to 15 percent.
- LEARN: Discover the top 3 reasons this is happening.
- LEARN: Discover the top 3 reasons this is happening.
- Automation is considered critical. 52 percent of respondents upgraded or replaced previous claims process technology in the last 12 months.
- LEARN: Where are organizations turning for automation technology?
- LEARN: Where are organizations turning for automation technology?
- Everyone is looking for improved performance. 78 percent of respondents say their organizations are at least somewhat likely to replace their existing claims management solution if convinced something else can deliver better ROI.
- LEARN: How do providers define ROI in the claims process?
These themes are further broken down based on survey answers to aide revenue cycle leaders with near- and long-term strategy and planning.

Read this report to learn how to retain patients in a competitive marketplace and keep your organization running smoothly.
You'll learn:
- Ways to lead with open + honest communication to provide compassionate financial care
- Strategies to create better connections with your patients
- How to improve patients’ knowledge about payments

This e-book examines the future of healthcare finance and is informed by the real-world experience of hospital leaders and financial experts.
Key learnings include:
The tenets of agile financial planning
The keys to great financial partnerships
How a lean five-member finance team at a nonprofit provider transformed fiscal operations

How to deliver patients a more transparent, convenient financial experience was the focus of a leadership summit as part of Becker's Hospital Review 12th Annual Meeting in Chicago. Summit participants included technology leaders and top executives from hospitals and health systems around the nation.
Key learnings include:
- How to digitize and personal the patient experience
- How solutions powered by artificial intelligence can enhance front-end patient engagement
- How to build lasting relationships with patients

Building and sustaining trust yields myriad benefits for providers and patients:
Increasing patient retention
Improving appointment adherence
Generating positive referrals
Strengthening healthcare outcomes
Yielding positive patient survey results
Our guide describes how providers can achieve these considerable benefits. Connected communication built on insight—and seamlessly linked throughout the entire patient experience—drives impact. Technology is key, but so is understanding each patient. Equally important: harnessing proven strategies for using digital communication in ways that resonate with individual consumers.
Take a moment to download and read our guide on getting patient communication right. It clearly details the relationship between communication and trust, and how providers can use modern tools and strategies to achieve positive, consistent and connected engagement that builds patient trust and loyalty.

Leaders are now exploring the need for scalable, innovative alternatives to succeed. But they also must contain costs. With data from more than 150 health plan, provider, employer, life science and government leaders, plus insights from industry experts, this research report checks in on:
- Health care's greatest challenges
- Priorities for a sustainable health care system
- What progress has been achieved
- Near-term investment priorities

All of these changes expose healthcare providers to potential front-end errors that can ultimately result in higher denial risk or non-payment from patients. Furthermore, as employees change jobs at a record pace and float in and out of exchanges, it's easy to see why accurate eligibility verification remains elusive for many providers.
In addition to patients changing plans, payers are continually updating member rosters and benefit databases. Payers have shifted much of the member experience and relevant benefit information to online payer portals, which leaves providers to rely on disjointed sources of information and outdated EDI solutions. What’s more, each payer approaches this differently despite established standards-based bodies like CAQH.
Today, it’s not just about whether a patient has coverage. Eligibility is based on specific benefit levels (i.e., copays, coinsurance), in- and out-of-network determination, authorization and deductible/out of pocket information for a specific care episode. It’s not surprising that front-end staff sometimes get it wrong.
What's inside:
Why eligibility is no longer a commodity and what providers must have to ensure eligibility is accurate
A real example of payer analysis
How providers are using purpose-built automation to do less manual work and still get more (and better) benefit rules coverage, and therefore estimation accuracy
Examples of provider use-cases with results

Healthcare technology leaders must take action to modernize fraud protection. If they don't, the industry will continue to fall prey to many more of these schemes.
This two-part guide offers insights into emerging best practices in fraud protection. Key learnings include:
- An overview of the healthcare fraud landscape
- A snapshot of a real-world fraud case
- An examination of the role technology plays in both fraud protection and fraud susceptibility


This report is based on emerging data and examines the state of innovation in healthcare. The report also identifies specific innovation enablers and details the three pillars necessary for crafting a successful digital transformation strategy.
Additional learnings include:
- Five technologies driving innovation in healthcare finance
- Four benefits of system integration

This white paper from R1 RCM will offer best practices to help health systems jump-start their financial recovery efforts. You will learn how implementing standardized processes, automation-driven technology and transparency allows hospitals to thrive financially.

To drive better payment results , healthcare organizations must shift to thinking of patients as travelers. Instead of viewing a fully paid balance as the fastest way to a destination, data analytics enable organizations to identify patients that may need to take a slower route, or payment plans, to pay their bills. Effective use of analytics can also pinpoint patients who would benefit most from financial assistance.
Download this short guide to learn more about the benefits actionable intelligence provides. Key learning points:
- How tailoring billing statements can lead to receiving payments an average of 15 days sooner
- How linking analytics with appropriate OmniChannel strategies for each patient increases self-service payments by an average of 6.5 percent
- How the precise use of dynamic patient portals can generate $250,000 to $2.33 million more in additional revenue

market and greater demand for enhanced technology-enabled experiences.
This e-book will help get you started prioritizing the path toward a sounder financial footing. Seize the opportunity to truly meet the needs of everyone in your community by mastering the five fundamentals for financial performance in a new era of health care.
In this e-book, you'll learn how successful healthcare organizations handle their:
- Cost management
- Revenue integrity
- Workforce optimization
- Digital infrastructure
- Growth strategy

During a February advisory call hosted by Becker's Dental + DSO Review, a group of DSO leaders — including several CEOs — discussed current pain points related to patient financing and potential solutions. This article contains five key takeaways from the conversation.
Learnings include:
- Why patient financing presents a challenge for most DSOs
- Why juggling multiple agreements with finance companies creates administrative burden for staff.
- Why staff training is essential to supporting a better patient financial experience.

The year's report explains how the turmoil of the pandemic is continuing to affect trends in healthcare payments, as well as displaying data that paints a clear picture of what healthcare needs to move forward.
Download the report to learn more about:
- How efforts to improve price transparency fall short
- The role that social determinants of health play in the payment experience
- The changes needed to advance digital channels in healthcare

Proper reimbursement depends on appropriate documentation and reporting.
AMN Healthcare Revenue Cycle Solutions delivers significant benefits. When AMN Healthcare partners with trauma centers, it leverages optimal reimbursement necessary for financial stability. A positive financial impact from a successful billing program can transform a trauma service from a cost center into a revenue generator.

This Allscripts whitepaper explores topics including:
- How logic-based solutions drive better operational outcomes
- Accelerating revenue cycle optimization
- Perioperative supply conservation post COVID-19
- Artificial intelligence and bot technology in revenue cycle processes

Frequently mentioned is the idea that technology can help health systems operate more effectively and efficiently in this climate. One technology receiving a great deal of attention is robotic process automation (RPA).
To learn more about the adoption and use of RPA in the revenue cycle, Becker's Healthcare conducted a survey in November and December 2021 among U.S. health system leaders. This survey looked at adoption of RPA in the revenue cycle, how RPA is being used, expected benefits, expected ROI and considerations when selecting vendors and software solutions.
With about half of survey respondents having adopted RPA within their revenue cycle, RPA has progressed beyond the early adopters to the mainstream.
While finding the organizational resources and bandwidth to implement RPA will be challenging, the benefits and ROI likely provide a compelling business case.

During a Becker’s Hospital Review advisory call in December, VisitPay, an R1 company, hosted a session to explore the changing patient financial engagement landscape and what consumers perceive as a successful billing experience. This ebook details six key takeaways from that call.
Read the ebook to learn:
- Key ways the patient financial engagement landscape is changing
- How to better address patients’ billing needs and preferences
- Why personalized billing helps health systems achieve better outcomes

From this report, you will gain insight into the following key trends (and more):
- The latest financial data reveals the ongoing challenges. What you can expect with a long-tailed recovery.
- How providers and patients are responding to mounting financial pressures.
- Global supply chain breakdowns are impeding recovery for hospitals and health systems. What this means for your organization and what’s next.
Access our study to learn more about what financial executives, like yourself, are challenged with and how they are responding.

The takeaway? There has never been a more important time to modernize your patient payments workflows.
This whitepaper outlines the best practices and strategies to improve payment processes, increase front-end collections and give patients the modern, convenient financial experience they want.
Read this whitepaper to learn:
- Easy-to-implement tips to streamline payment processes and increase efficiency
- How technology can help you automate and standardize time-of-service collections
- Why offering flexible, consumer-friendly payment options helps improve patients’ healthcare experience

Download this whitepaper to learn:
- How to turn the challenges of consumerism into opportunities.
- How to create a flexible, personalized payment experience.
- How to engage patients across multiple channels.

14 must-read articles on emerging challenges and opportunities
The last two years have challenged hospitals and health systems in unprecedented ways. Revenue cycle leaders have overseen shifts to a remote workforce, navigated staffing shortages, managed billing and collections in the face of mounting financial pressures, and adapted to changing patient expectations and rising consumerism. Leaders have achieved varying degrees of success amid this vast disruption and uncertainty. Now, they must look to the future and prepare for what's next.
This collection of articles explores the most consequential revenue cycle trends, challenges, and opportunities for the new year. Topics include process optimization through automation, what finance leaders need to know about recent CMS actions, financial benchmarks necessary to sharpen RCM, and more.
Your journey to revenue cycle success in 2022 starts here.

This measurement will come in the form of having real-time and immediate financial data. And this will create an evolution that will help healthcare finance teams get out of the back seat and steer the strategic direction of a healthcare organization.
Download this eBook to learn a myriad of insights, including:
- The Future of a Data-Driven Healthcare Finance Team
- Healthcare Accounting: Using Agility to Fight the Status Quo
- What is a Healthcare ERP?
**https://go.beckershospitalreview.com/the-future-of-healthcare-finance-0

But growing transparency is a multi-channel journey that is fundamental to patient loyalty and overall satisfaction. In this whitepaper, learn:
- How patient understanding of billing and costs are crucial to their overall experience.
- What holds most healthcare providers from moving toward a transparent revenue model.
- Steps providers can take to deliver on transparency without compromising their current practices.

Download our Market Update to get the latest information on Debt Collection Practices (Regulation F) final rules.
Objectives:
- Learn what it is, why it is important and the implications of failure to comply
- Review the approved communications with debtors that further defines harassment, abuse, and unfair practices (Rule one)
- Understand the requirements for and timing of disclosures of bad debt collection (Rule two)
Becker’s Hospital Review recently spoke with four revenue cycle experts from about the value of evaluating and optimizing. They described what optimization is, how it works and the benefits to both EHR users and patients.

In this whitepaper, experts from Sound Physicians, who has experience managing over 400,000 episodes and $10 billion in at-risk spending, share what this transition means for hospitals, including:
- Annual financial implications relative to hospital size
- Importance of hospital-physician alignment under mandatory bundles
- Three potential models CMS could select

- How to meet price transparency compliance and what stiffer financial penalties are at stake in 2022 under the newly proposed rule
- How automating critical functions in patient access helps maintain the data integrity necessary to generate accurate price quotes, increasing your ability to collect payment prior to service
- Why a consistent patient financial experience is critical to increasing patient satisfaction and trust, and why aligning price estimates and quotes requires one platform
- How combining a machine-readable file, patient-facing estimation tools and payments exceeds compliance measures, enables consumerism and maximizes revenue


Hospitals are all too familiar with the patient affordability crisis. Patient responsibility has more than doubled in the past 20 years and is expected to double again within the next ten.
Still, too many hospitals rely on in-house teams and traditional patient financing solutions that simply don't work. Not only do these programs strain internal resources, but they produce a poor patient experience while bringing in only 15 to 35 cents on the dollar on average for patient responsibility after insurance. With the right solutions and financing options, hospitals can increase collections while at the same time taking debt off their books without recourse.
This whitepaper contains:
- An overview of the patient affordability crisis by the numbers
- Five ways to transform patient affordability
- How Geisinger used fintech to boost collections by 80 percent

Learn more about the partnership here.

In this ebook, you'll learn:
- The current payments context driving urgency for change
- The leading pain points along the patient financial journey
- A three-step playbook for implementing a versatile payment strategy that enhances the patient experience

Download the guide to learn:
- The basics of intelligent automation, including artificial intelligence (AI) and robotic process automation (RPA), and the role they play in a touchless revenue cycle
- How to prioritize use cases for intelligent automation based on business, human, and automation impact
- How to define the ROI for intelligent automation in the revenue cycle
- Why a test and learn approach is necessary to scale quickly and drive impact

Since the launch of the Community Care Network, providers have found themselves dealing with the VA more and more. Just as this new program was getting off the ground, however, COVID-19 led to hospital staffing shortages, the retirement of experienced employees and reduced productivity due to remote work arrangements.
VA claims can be a significant source of hospital revenue, but they require specialized knowledge to bill and collect.
Hospital CFOs and revenue cycle leaders can benefit from this white paper to learn:
- How the various VA community care programs operate
- Why working with the VA is not the same as working with a typical insurer
- How the VA denial and appeal process differs from that of other payers
- Why outsourcing may be the best way to ensure every possible dollar is collected on these claims

However, there is a solution: Proven AI technology increases accuracy in healthcare fraud detection while minimizing false positives.
Read this whitepaper to learn how:
- Proven AI fraud prevention technology is being applied to healthcare fraud, waste and abuse
- Advanced AI detects and prevents fraud before the claim is paid
- Higher detection rates and fewer false positives allow you to focus on more complex FWA schemes

- Common barriers hospitals face in paying doctors and how to overcome them
- The benefits of physician payment automation and how various departments, from finance to compliance to doctors themselves, can take advantage of this type of approach
- Actionable steps hospitals can take to evaluate physician payment technology based on their specific needs

In a June advisory call, finance executives from health systems like Banner Health, Methodist Health System and Spectrum Health discussed how they're prioritizing the patient's financial experience.
Key takeaways from the discussion were featured in a whitepaper. Which include:
- Strategies on patient education, personalization and price transparency
- How training, technology and recognition leads to staff support
- The power of finding a partner for patient financial services

The 2021 Retirement Survey Report provides detailed information and insights on how organizations responded to the impact of COVID-19, including:
- Addressing employee financial stress
- Managing their fiduciary responsibilities and limiting fiduciary liabilities
- Evaluating plan design and more

- Learn how to identify a collaborative value-based approach to construction using data and software to create a more flexible and adaptable healthcare facility
- Discover alternatives to the fee-for-service model of construction
- Learn how verified construction procurement data can help control costs

Onboarding new employees is an incredibly time-consuming and oftentimes money-wasting process. By implementing digital workflows into the onboarding process, hospitals can make it easier and faster for clinicians to begin seeing patients.
Download this infographic to learn how digital workflows improve the way hospitals manage onboarding and other clinician lifecycle events.

This practical guide contains scheduling strategies that will empower staff, reduce turnover, boost productivity and cut costs.

This white paper synthesizes an advisory call that Becker's Hospital Review and Flywire hosted in April with CFOs and revenue cycle executives from organizations like Cleveland Clinic Florida, Ochsner Health and Vanderbilt University Medical Center. During the call, leaders discussed how they use technology to improve patients' financial experiences and how the shift to virtual care is affecting their operations.
Learning points:
- How leaders are prioritizing price transparency and automation
- The benefits of digital tools targeting patient affordability
- The value of digital front doors

Download this white paper to learn:
- How to accelerate technology and process innovation
- The differences between traditional outsourcing and a strategic partnership
- 5 key reasons to adopt a partnership model
- Structuring a partnership to share more risk and gain more benefit
- Things to consider when selecting a strategic partner

Download this e-book to learn why implementing a single, integrated digital patient access, intake and engagement platform is critical to improving patient and staff safety and satisfaction while increasing net revenue.

This whitepaper, developed from a three-part study conducted by HIMSS, and sponsored by Spectrum Enterprise, looks at:
- How telehealth services evolved through the pandemic and the value of virtual care beyond the pandemic
- How HCOs are funding telehealth advancements
- How telehealth helps providers attract and retain patients, trim overhead costs, increase access to care and reduce appointment cancellations
- Building a robust telehealth program that ensures strong patient outcomes, an exceptional patient experience and long-term financial stability

Learn about the 10 criteria used to determine the efficacy and sophistication of your purchased services efforts, and how they compare with others in the market including:
- Spend usage and visibility
- Contract terms and visibility
- Leadership, staff and skillset


This white paper explores how identifying and focusing on the members most likely to experience chronic disease complications in the next 12 months can deliver results.
In this case study, you will learn how one health plan:
- Saved an estimated $7,500 for each identified member
- Recaptured $3 for every dollar spent on case management administrative costs
- Improved member engagement and satisfaction

- The main issues behind physician burnout
- Effective ways to address emotional and financial stress
- How to apply pandemic lessons to the future healthcare operations


Costly write-offs remain a problem for many hospitals and practices. This is especially the case with commercial claims, which are marked by denials and complicated, labor-intensive appeals.
ERISA Recovery's new white paper offers an in-depth look at this topic, with a focus on:
- How focusing on denied, aged commercial claims can improve revenue
- Why ERISA appeals are the ideal solution for such claims
- How ERISA Recovery operates, without impacting existing processes
- How ERISA Recovery collects on aged claims going back up to 10 years
- How all appeals are handled stateside

Highlights include:
- Why early patient engagement saves healthcare providers money in the long run
- How to collect from all payment sources
- Where in the revenue cycle to implement technology-driven solutions to boost revenue

- A background on ERISA and its complexities
- Why ERISA appeals are underutilized in the hospital revenue cycle
- Which plans are covered by ERISA
- Which adverse benefit determinations are appealable under ERISA
- A comparison of an ERISA appeal vs. a traditional denial appeal
- And more…

Three learning points from the eBook:
- The four primary challenges from the COVID-19 pandemic will mark providers' next 12 months
- The immense burden patients and providers face due to rising healthcare costs and what to do about it
- Insights on the technology that is altering the healthcare landscape, including telehealth, workflow automation, information security and digital payments

Additional insights from the advisory call, featured in an e-Book sponsored by Flywire, include:
- Many systems are already providing their patients tools like online price estimators, but hospital and revenue cycle leaders are concerned that disclosing contractual rates won't be helpful for patients
- Price transparency alone can't solve for healthcare's affordability challenge, especially as more patients have high-deductible health plans
- Advocacy, experimentation and new technologies will all be necessary as healthcare providers promote patient engagement and revenue recognition.
Download this ebook to learn:
- How health equity is key to driving revenue
- The importance of the digital member experience
- Tips to help members navigate burdensome medical bills

Instead, health plans must work to identify an all-inclusive remedy that offers members a realistic and effective approach to diabetes management. This guide discusses the problems with "diabetes reversal," the connection between diabetes and mental health, and more.
Download the guide to discover:
- Why diabetes remission is a better goal than diabetes reversal
- Why treating diabetes and depression together maximizes positive outcomes
- How personalization plays a critical role in effective diabetes management

This collection of 10 articles touch on the significant challenges and opportunities health plans face in this transformative moment. Topics include the state of Medicare Advantage markets, population health and regulatory policy.
Healthcare transformation is here. These articles offer an overview of where the industry is and where it might be headed.

Ongoing exclusion monitoring and license verification doesn’t have to be a manual, costly burden. Centralized provider eligibility and monitoring intelligence ensures data insights exist where stakeholders need it most - and empowers efficient communication across teams. Discover the benefits of one powerful platform with a flexible API that breaks down silos — improving quality of care for your members and reducing both medical and administrative spends for your organization.
Download this white paper to learn about:
- The benefits of centralizing provider data in one platform
- Advantages of continuous provider monitoring
- Alleviating gaps in your compliance program with a population-specific workflow design

Health plan leaders in the areas of quality, clinical, prevention, health engagement and population health will find this case study a helpful resource in determining the types of member benefits they should offer.
It walks through a successful chronic disease prevention program and how it used three member engagement strategies to meet its goals:
- Member buy-in and goal setting
- Assisting and advising
- Accountability and follow-up

During a February roundtable discussion sponsored by IBM Watson Health, a panel of executives from healthcare payers shared how their organizations are using analytics and strategies to reduce disparities, lower costs and improve outcomes. This whitepaper reviews the 6 key takeaways from that discussion.

Download our whitepaper, "Beyond the pandemic: How virtual care leads to better outcomes," to discover how virtual care:
- Improves outcomes through increased access and integrated delivery
- Helps people build resilience while addressing mild and moderate symptoms before they become more severe
- Helps hesitant populations get mental healthcare through what Vida calls the side-door approach

No longer a commodity, identity data management and EMPIs (Enterprise Master Person Index's) have been reinvigorated. EMPIs are not what they used to be — and that’s a good thing.
Learn how next-generation identity management technology has made leaps over legacy software in recent years to support health system and health plans’ goals of a clear, 360-degree view of patients and populations.
Use this guide to:
- Build your identity roadmap with a checklist of requirements
- Determine the total cost of ownership and avoid capital expenditures and resource investments common to enterprise data management
- Raise the bar on implementation & services to keep up momentum
- Compare EMPI costs and time to value with an interactive worksheet

However, these requirements are far beyond an electronic health record's core clinical data management capabilities.
Download this white paper to explore how combining integrated patient access, intake and engagement solutions with your EHR can fill gaps, increase ROI, and enhance its value and effectiveness.
Learning points:
- Ensuring data integrity to prevent denials with intelligent automation
- Expediting financial clearance using accurate cost estimates and payment processing
- Enabling end-to-end prior authorization automation
- Increasing staff performance and accountability with systematic reporting

Yet, amid this surging demand, ASCs experience a myriad of challenges: from staffing shortages to streamlining the patient experience and lags in revenue cycle timelines.
To remain successful and ensure uninterrupted growth, ASCs and other healthcare facilities must improve their patients' financial and clinical journeys.
In this whitepaper, you'll learn:
- The tremendous consequences of payment lag to ASCs
- The top three proven patient payment strategies to optimize RCM
- Patient-centric practices to help ASCs maximize growth via transparency, communication and tech-enabled automations

This white paper offers a collection of short articles and tips sheets on recruiting and retaining nurses and healthcare staff, as well as how to make their work more manageable and gratifying.
Read more to learn about:
Five ways to attract new nurses to the field
Steps for boosting retention while recruiting
Technology that improves staffing efficiency and enables on-demand work

During a panel at Becker’s 7th Annual Health IT + Digital Health + RCM Annual Meeting, five health IT experts discussed the benefits of moving to the cloud and best practices for a seamless transition.
This whitepaper offers a summary of the discussion and includes insights from leader at the following health systems:
University of Maryland Medical System (Silver Spring)
Vanderbilt University Medical Center (Nashville)
Michigan Medicine in (Ann Arbor)
CommonSpirit Health (Chicago)

Healthcare organizations are getting creative to tackle the issue by rolling out flexible staffing initiatives, well-being programs and more. One approach, however, is being overlooked: leveraging the right technology that enables patients to do more, reducing staff burden.
Download this whitepaper from Yosi Health to learn more about the role patients play in mitigating burnout among healthcare workers.
Key learning points:
- 3 key areas/trends patients and consumers are looking for
- How empowering your patients improves health outcomes and financial results
- How engaged patients reduce staff burnout and administrative burden

A survey from CHIME-Cerner found that nearly 40 percent of providers lose at least 10 percent of revenue to leakage, as empowered patients leave to seek innovative care options that better meet their needs.
Health systems need to evaluate their key business levers. This may lead to diversification strategies that enhance primary care service offerings, strengthen patient and physician satisfaction, improve the bottom line and create competitive advantage.
This white paper describes key metrics healthcare leaders need to know and strategies to pursue to diversify revenue and create differentiation.
Insights include:
- Calculating patient panel numbers and customer lifetime value
- Effective strategies for provider diversification and differentiation
- Identify drivers of patient acquisition, retention and loyalty to optimize your portfolio and boost revenue

Supply chain leaders have an urgent need to better understand product availability. To address these challenges, create more resilient supply chains and reduce product shortages, leaders don't need another dashboard. They need actionable data and insights.
A new white paper outlines three key strategies to increase supply chain visibility and decrease product shortages.
Key focus areas include:
- Leveraging the data in your ERP system
- Using a supply chain data model with prospective information
- Streamlining pharmacy operations
- How Renown Health is using data to reduce product shortages

This research report gathers perspectives from 150 healthcare leaders from providers, health plans and government agencies.
Key focus areas include:
- Workforce disruptions and their impact on performance
- Obstacles to workforce progress
- Keys to finding and keeping talent
- Top 5 qualities of a sustainable workforce
- Workforce investment priorities in 2023
- The role of partnerships
- How technology empowers a more human workforce
Leaders today are forced to make decisions without a playbook. Find out how C-suite leaders are responding to today’s workforce threats and are investing in a new path forward.

To achieve call center transformation, health systems need to pivot their focus from marginal improvement of agent efficiency to reducing the number of calls that agents need to manage. A digital front door, powered by intelligent automation, can address the reason for most calls upstream – freeing up staff capacity for higher-value and more meaningful work.
In this whitepaper, you will learn:
- Why the call center must be reimagined to meet today’s needs
- New approaches to optimizing patient access, while eliminating downstream work for staff
- Best practices for transforming the call center into a competitive differentiator that complements a world-class patient experience, including the highest ROI workflows to automate

From regulatory-related constraints to inefficient EHR workflows, a day in the life of a provider looks very different than what many envisioned when deciding to pursue a career in medicine. Additionally, the rate of staff departures and early retirements has put even more pressure on overburdened care teams.
No single solution can solve this complex issue.
In this eMagazine, experts share actionable strategies and industry trends that can help healthcare organizations support the providers.
- How to recognize early signs of burnout
- Three ways AI can reduce providers’ administrative burdens
- Using human-centered design to address burnout
- How a 'platform of health' can dismantle burnout and increase collaboration

These 10 must-read articles collectively examine healthcare's workforce crisis and offer insights into the kind of leadership necessary to nurture high-performing teams. Articles examine:
- Why healthcare employees are increasingly less engaged
- How six health systems are battling labor shortages
- The 15 states affected most, least by the "Great Resignation"

But, 28 percent of health system human resources decision-makers say they are "very unfamiliar" with these networks.
It is time to close the gap of awareness and ensure that health system human resources decision-makers fully understand wrap networks, their costs and their benefits.
In this whitepaper, you will learn:
- The most important attributes of a wrap network
- Today's wrap network gaps and the opportunity for better solutions
- Opinions of out-of-network wraps from health system human resources decision makers' and provider-sponsored heath plan executives.

The crisis is pushing leaders to rethink long-term strategies related to training, education, recruitment and contingency planning. In the near-term, health systems must make immediate adjustments to staffing models and learn how to utilize new technology to better support care teams, especially in the operating room.
This e-book offers an inside look at how Northeast Georgia Medical Center in Gainesville, The Ohio State University Wexner Medical Center in Columbus and Methodist Healthcare System in San Antonio are leveraging an ecosystem of technology to alleviate staff burden and optimize OR performance.

Social determinants of health are responsible for 60 percent of health outcomes — and that's before factors like hospital quality and physician experience come into play, according to the CDC. Even as hospitals invest more in diversity, equity and inclusion initiatives, a new survey reveals patients of color still have different healthcare experiences than their white counterparts.
Healthgrades BIPOC Healthcare Attitudes Survey uncovers what's behind this discrepancy to help hospitals better align DEI initiatives with patients' experiences.
Read the findings to learn:
- What patients actually expect from DEI initiatives
- Five ways to make hospital marketing more inclusive
- How hospital marketers can ensure DEI programming connects underserved populations to the right care

To address these inefficiencies, health systems such as Dignity Health and Novant Health are tapping predictive and prescriptive analytics. Using a new data-driven approach, these organizations are optimizing block and open time to maximize OR access.
Download this case study booklet to learn how more than 265 hospitals from across the country are using this strategy to optimize OR performance and achieve the following results:
- Ability to repurpose up to 20 percent of blocks for greater utilization
- Increase case volume by 10 percent or more without opening additional rooms
- Generate five to 20 times ROI based on contribution margin

Download this eBook to uncover the current state of patient scheduling and communication tools, the technology and processes providers are implementing today and how they are prioritizing for the future.
Key learning points:
- The top challenges providers face with patient scheduling and communications
- Common strategies used to address provider staffing challenges
- Understand the use of technology adoption related to patient engagement, scheduling, and access

Providing these workers with the appropriate resources to manage their weight can improve employee retention and lower healthcare costs for both patients and payers.
In this white paper, you'll learn:
- How obesity impacts quality measures, patient outcomes, employee satisfaction and healthcare costs
- How the pandemic exacerbated healthcare worker mental and physical health issues
- Why employee wellness benefits should include weight management programs that take a comprehensive medical approach that incorporate pharmacology when behavior and lifestyle changes alone aren't enough

For this new white paper on leading during tumultuous times, Becker's Hospital Review spoke with industry leadership experts, who shared best practices about:
- Shifting the organization's focus from agility to resilience and purpose
- Leading like a conductor, not a hero
- Leaning in on people development and potential, whether working with a new team or reinvigorating an established one

- See how Baptist Memorial Health Care has been able to achieve sustainable performance improvements
- How to optimize your growth strategy
- See how Vizient helped Baptist improve their quality of care with $50M in opportunities.

This case study examines how Philadelphia-based Temple Health developed a more flexible workforce management strategy by leveraging technology, advanced strategies, and analytics to increase efficiency, reduce costs, and improve patient and provider experiences — while achieving a 93 percent RN fill rate and reducing contingency spend.
You will learn how to:
- Utilize data and analytics to uncover staff supply and demand across a health system
- Implement strategies to decrease premium pay and agency usage while increasing the flexibility of care staff
- Apply flexible staffing solutions can increase fill rates, and improve staff satisfaction and retention
Please fill out the form to download the whitepaper.

This report covers the three pillars required to make a true shift to a patient-centric care paradigm.
Learning points:
- How a hospital-SNF partnership in Fresno, Calif. reduces readmission rate
- How care navigation at Ascension improves outcomes for its Medicaid population
- The value of 'street medicine' being offered through a partnership between a California hospital and clinic

- Make employees feel valued and listened to
- Create a culture of appreciation
- Go beyond compensation to provide meaningful benefits that resonate
- Focus on increasing workplace flexibility
At this time of profound staffing shortages, learn what industry leaders from around the country are doing to engage and retain their top talent.

But where can a hospital get support in the physician payment space? What options are out there? How can they evaluate them in an efficient manner?
Download this whitepaper to learn:
- The benefits of physician payment automation for hospitals
- Why hospitals are choosing automation to streamline payment processes
- How to determine if you should build an in-house solution or partner with an external expert
- Steps to finding the right solution and how to prepare for implementation

Healthcare leaders must examine how other resource-intensive industries like airline, package delivery, and rideshare services have successfully solved the complex operational challenge of matching supply and demand. The answer? Adopting machine learning, AI, and predictive and prescriptive analytics to drive operational decisions.
Sounds too good to be true? It's not. And many healthcare leaders are already reaping the rewards of AI by achieving hard ROI in challenging times. Fortunately, you can “stand on the shoulders” of your industry peers that have adopted AI:
- In operating room operations and generated $40 million in contribution margin for their health system (which translated into a 10x+ ROI)
- In infusion centers and decreased infusion patient wait times by 30%, and delivered an average increase of $20,000/infusion chair per year in cancer centers
- In inpatient bed patient flow management and achieved an 8% decrease in opportunity days, the equivalent to $8 million in ROI – during the pandemic.

Download this report to discover the key values and the biggest challenges for hospital purchasing leaders. Discover how they are addressing those challenges and where they are making critical investments for the future.

The time has come for a new approach when it comes to the ICU to enable a new framework that helps achieve the strategic needs of the hospital.
SCP Health Vice President of Critical Care Medicine, Erika Gabbard, DNP, RN, CCNS, CCRN-K, discusses strategies to transform critical care medicine programs including:
- Expanded roles of physicians, virtual health, and teleintensivist
- Optimized advanced practice provider scope and responsibility
- Clinical staffing integration
- Modernized nurse training

Amid the pandemic and future crises that will certainly come, hospitals and health systems are looking to stay ahead of challenges and craft robust contingency plans.
Download this report to learn:
- How to build contingency plans to ensure your organization can staff for any kind of healthcare event, no matter the level of urgency.
- Why investing in predictive modeling solutions is now the norm rather than an afterthought.
- How to build and maintain a nurturing environment for staff, even during times of crisis.

However, there are resources available to help health systems reduce staff workload and improve operational efficiency while enhancing the patient experience. Read this report to learn how your healthcare organization can bolster the patient experience amid unavoidable staffing limitations.
Key points:
- Solutions to improving patient experience and addressing staffing shortages
- Benefits of automated digital patient engagement
- Results from using the digital patient engagement tactic

Download this brief report, featuring insights from Ryan Garman, Sterling’s Healthcare and Life Sciences Director, and Amiee Hawkins, Senior Vice President of Enterprise Operations at Cross Country Healthcare, to learn how healthcare organizations can quickly modernize the hiring process with technology-enabled background screening services.
Key learning points:
- An overview of the largest inefficiencies in hiring and onboarding workflows
- How tech-enabled workflows specific to healthcare speed hiring and save HR leaders time and frustration
- How a streamlined hiring process helps attract and retain the right candidates

While it might be evident that flexibility is an incentive to retain employees, some industries can’t offer 100% remote options for their frontline employees. Given the competitive hiring environment, how much should healthcare, retail, and manufacturing be concerned with recruitment and retention, and how do they maintain a healthy workforce?
Gartner Peer Insights and Firstup surveyed IT, HR, and internal communications leaders in the healthcare, retail, and manufacturing industry to see how communication and the digital employee experience impact an organization’s ability to recruit and retain its workforce in the current climate.
Read this report to learn:
- Where industry leaders are spending their recruiting budgets this year
- How they rank the value of employee engagement in helping retain a quality workforce
- What they believe really matters to their workers (hint: it’s not just about the money)

North Carolina-based Cone Health was facing that kind of challenge and turned to Stories, Bamboo Health's care transitions assistant, which delivers relevant patient context within clinical workflows at the point of care.
Here's what Cone Health was able to do after using Stories for a 9-month period:
- Saved 20-30 minutes on average per patient assessment.
- Avoided 106 admissions in a 9-month period, amounting to over $1.2M saved.
- Tracked high-utilizers and acute visit histories both in and out of Cone Health hospitals.
- Reduced readmissions and activated home health providers by re-directing patients unnecessarily in the ED back home.
- Gained insight into recent SNF stays within the last 30 days, allowing them to re-direct patients back to the SNF they recently discharged from.
- Easily connected with patients' care teams through surfaced contact information, facilitating communication with community resources like ACO partners, FQHCs, and PCPs.

Healthcare is at a pivotal moment where the nurse-to-patient ratio gap is widening. To alleviate the stresses of this gap, facilities can create their own tech-enabled staffing pool rather than client-vendor relationships.
Transform the current approach to staffing through partnerships backed by technology, and learn more about end-to-end user experience creating efficiency.
Becker’s Hospital Review recently spoke with two KPMG leaders — Anurag Rai, principal of cyber security services, and Kirby Kleeberg, director of enterprise GRC technology — as well as Vishakha Sant, ServiceNow's global head of healthcare provider industry solutions. These three leaders offered perspectives on how healthcare can advance in reinventing itself to meet patients where they are and how to earn them the trust of their stakeholders — patients, physicians, partners, suppliers and communities.
In this whitepaper you will learn:
- Healthcare's multiple strategic and operational risks that require flexibility
- How to adopt solutions that address issues at scale
- How ESG can improves trust and health outcomes

Here's what you will learn:
- How technological agility can help your organization fight the status quo
- What an ERP is and how it can help you streamline operations
- How one organization cut report generating to less than 5 minutes

The Children's Hospital Coalition collaborates with Phlow and children’s hospitals across the nation to prioritize which essential medicines are of most need, and eventually plans to develop novel pediatric essential medicines. Read this 3-page report to learn how children’s hospitals are currently managing pediatric medicine shortages and their efforts to prevent new ones.
Key learning points:
How children's hospitals are handling current essential medicine shortages and mitigating risks for patients
The action items the Children's Hospital Coalition is working on to ensure a reliable and affordable supply of high-quality medicines
Efforts to prevent future medicine shortages

To accomplish purchased services goals, meaningful change is not achieved one contract at a time. Effective initiatives require a strategic, programmatic approach. Start with where your organization lies on the maturity continuum.
With excerpts from the new book Significant Figures: A Practical Guide to Unprecedented Cost Savings in Purchased Services, you'll have access to:
10 metrics of the Purchased Services Program Maturity Continuum assessment
6 strategic opportunities and actions to strengthen purchased services resiliency
5 traits of successful programs

These flexible workforce programs are essential for health systems to stay competitive. However, building and launching these programs can be a challenge.
This guide explains how to build and launch an internal agency as it walks you through step-by-step design principles, workforce segments for the program, and key factors for launch and sustainability.
Key learnings:
- Define what an internal agency is and the benefits of the program for both front-line nurses and health systems.
- Provide an overview on how health systems can build and launch their own internal travel program from start to finish.
- Identify workforce segments that may be interested in joining an internal travel program.
- Explain the necessary workforce technology capabilities needed to efficiently begin the program.

This whitepaper describes the role intelligent automation plays in solving call center staffing and modernizing consumer engagement.
Download the whitepaper to learn:
Why today’s call center-centric model doesn’t work for consumers
How intelligent automation empowers consumers to register and schedule appointments at their convenience– without phone calls
Why provider organizations like Austin Regional Clinic have chosen to modernize patient experiences with touchless registration

Learning points:
- Explore the benefits of automation and the essential capabilities required for care orchestration
- Review business case results and consider example starting points for automated care coordination workflow in your organization
- Learn how to implement orchestration with confidence

Many stories have emerged about hospitals struggling to transfer patients to appropriate sites of care. In some instances, the consequences have been deadly. These tragedies shed light on the need for a new approach to patient transfers that alleviates staff burden, improves rapid access to acute care and closes care gaps.
In a recent advisory call, industry leaders discussed how healthcare organizations optimize transfer services with the right data and technology to retain patients and galvanize growth.
Key takeaways from the discussion are featured in this whitepaper and include:
- The top transfer center challenges for health systems
- The benefits of implementing a centralized patient transfer center model
- How to use data and technology to retain patients and optimize hospital system growth
- How to make it easier for patients to access the care they need when they need it

Executive health programs can give health systems a strategic competitive advantage and generate a predictable, currently unrealized revenue stream. However, operationalizing these programs can be taxing on existing resources, so having an expert partner in this endeavor can save you time and money opening a new entry point into your system.
Download this white paper to:
- Identify the growing market need behind the development of an executive health program
- Understand how executive wellness services address recent workforce and healthcare landscape changes fueled by the pandemic
- Assess the upside potential to health systems, community businesses and C-suite employees by offering a corporate wellness program
- Determine how to evaluate the best partner to help you implement an executive health service line

while long-term shortages are expected to continue
because of an aging workforce and planned retirements.
Despite their challenges, many healthcare leaders remain optimistic about attracting talent in the future. Huron sponsored an advisory call in which a panel of executives shared their organizations’ strategies for winning the war for healthcare talent.
This whitepaper details 6 takeaways from that call. Download to learn:
- How hospitals should be redesigning human resources strategies
- How thinking about retention is changing
- How to funnel new healthcare talent into the pipeline

Using Notable’s intelligent automation platform, Fort HealthCare is digitizing the front end of the patient experience and all areas where staff traditionally engage in manual processes. This includes prior authorizations, registration, and pre-visit planning.
Download the case study to learn how Fort HealthCare:
- Digitized the front- and back-end registration process, automating 91% of prior authorizations
- Deployed an automated prior authorizations workflow in just 4 weeks
- Reduced cancellations by more than 5%

This case study outlines how UCHealth cut training time by 56 percent and saved millions of dollars in the process by harnessing the power of personalized learning.
In this case study, you'll learn how to:
- Significantly reduce EHR training time
- Improve EHR proficiency
- Increase clinician learning satisfaction
- Gain a measurable training ROI

For all these reasons and more, it is critical that healthcare organizations tackle no-shows head-on. This whitepaper outlines how positive, consistent patient engagement can minimize no-shows and offers concrete steps that healthcare organizations can take to ensure patients feel prepared and informed about their upcoming visit.
Read this whitepaper to learn about:
- The 7 most common reasons that patients fail to keep their appointments, and how to address them
- Messaging and outreach strategies for reducing no-shows
- How to engage patients in their care without creating more work for staff

This whitepaper describes how addressing the dual mandate—improving the experience of both healthcare consumers and healthcare workers—through automation can help leaders finally make serious progress toward the Triple Aim.
Download the whitepaper to learn:
- The market forces driving the healthcare industry towards automation
- How automation is the antidote to manual workflows, vastly improving engagement for staff and patients
- The journey of one midwestern hospital that is saving 24 minutes of staff time per patient visit with a 91% patient satisfaction rate through automated patient intake

Beyond recruiting, retention is even more difficult with the increase in turnover and employee burnout. Healthcare workers are grappling with high levels of fear, fatigue and stress amid the pandemic, with widespread burnout fueling turnover as employees seek positions with fewer stressors.
By building a community and embracing a more human-centered approach, your organization can recruit and retain top talent, and put your people first. Download this guide for 10 tips on recruiting and hiring employees, addressing staff burnout and retaining top talent in your healthcare organization, including:
- How to give your staff the opportunity to be part of something bigger than themselves when working for your organization.
- The value of frequent and transparent communication in helping staff feel valued, protecting them from anxiety and burnout.
- Tips for how to equip managers to be there when employees need to talk.
- The importance of having one platform or app where employees can access vital information and connect with other employees.

Take the opportunity to improve your understanding of your patients' experience navigating the entire system—from before they make an appointment, through the care they receive, to the final payment.
This guide provides valuable insight by allowing you to walk in your patients’ shoes. It also identifies places where the patient experience can be improved through better connections, digital interactions and empathy.
Download the guide to learn:
- Why investing in the patient experience often is more powerful than traditional marketing
- Ways to help busy patients feel in control and more engaged with their healthcare
- How a few simple actions in the early phase of a patient’s experience will ensure better engagement from beginning to end

The findings reveal the importance and implications of consumer trust in health.
Download the report to gain an understanding of today's health landscape and:
- How consumer behaviors have changed since 2019
- What can increase trust in the healthcare and life sciences sector
- Variations in consumer trust by generation and sector
- What trusted health organizations do differently

Download this whitepaper to learn:
- Strategies to navigate healthcare staffing challenges in the pandemic
- Methods to craft community and culture in your team
- How to establish a foundation of success for the future nursing workforce

During the Becker's Hospital Review 9th Annual CEO + CFO Roundtable, experts from ServiceNow and senior healthcare leaders discussed how strategies like workforce automation can transform both the patient and clinician experience, and how to make the process simple.
Download this short report for opportunities to streamline and automate workflows, and other key session takeaways.

Physicians have been overburdened by clinical documentation for years. Many have had to rely on the support of medical scribes to accurately document care. However, recent surveys show that 44 percent of medical scribes have no prior experience, and only 22 percent have any form of certification. Scribes also aren't scalable and have high turnover rates, which lead to continuous training for accurate notes.
Emerging technology powered by artificial intelligence can support efficient clinical documentation that supports a better experience for providers and patients.
Download and discover how clinical documentation that writes itself can:
- Improve physician-patient interactions
- Decouple scribes from physicians' and enable scale across the organization with no changes to existing workflows.
- Enhance provider efficiency and satisfaction and improve financial outcomes.

During a workshop at Becker's Hospital Review 9th Annual CEO + CFO roundtable, three experts provided an overview of relevant portions of the regulation and discussed how providers can best prepare to meet coming challenges.
This white paper offers:
- A look at the rule's patient protections
- An overview of how implementation of the rule will challenge physicians
- A breakdown of how physicians and hospitals can partner to mitigate challenges associated with the legislation

During an AMA-led session at Becker's 9th Annual CEO + CFO Roundtable in November, health system leaders from across the country shared their experiences addressing physician well-being and staff turnover amid the pandemic. This whitepaper offers a summary of the discussion, along with a look at emerging research on burnout from AMA.
In this whitepaper, you will learn:
- The current state of burnout and its effect on retention
- The business case for investing in well-being
- How to address the drivers of burnout and improve worker well-being
- Why hospitals should strive for resilient organizations, not just resilient employees

Like many providers, the registration process at ARC was highly manual. Staff had to manage multiple, often duplicative work queues for each patient at each stage of the process.
Using Notable's intelligent automation platform, ARC is powering a touchless patient registration experience, a critical step in patient financial clearance within the revenue cycle. This consists of automating various pre-visit workflows like new patient pre-visit registration, demographic verification, payer/plan matching, and real-time eligibility.
Download the case study to learn how ARC is leveraging Notable to drive:
- 78 percent touchless registrations
- 74 percent digital conversion rates
- 94 percent patient satisfaction rating
- 83 percent reduction in eligibility- and registration-related denials

Healthcare cost reduction is more important than ever, yet legacy accounts payable processes hold providers back, eating up time and inflating costs. Streamlining procure-to-pay in the healthcare industry is key to ensuring that organizations have what they need in order to offer the best, most effective patient care.
However, data from Premier Inc., an industry-leading healthcare improvement company, indicates that most invoices in this sector are still paper-based, with the vast majority of them still paid by paper check. Aside from the expense of doing things this way, manual processes slow down the healthcare P2P workflow and create opportunity for error.
Remitra™, a division of Premier Inc. partnered with the Institute of Finance Management (IOFM) to explore ways in which technology-enabled ordering, invoice processing and payment can help healthcare providers and suppliers do their jobs better. The whitepaper, “Ready, Set, Automate: 5 Ways Healthcare Organizations Can Gain Efficiencies, Reduce Costs with Digitized AP Technology,” explores the benefits of using data to sync up buyers and sellers in order to streamline the supply chain and reduce errors, while minimizing cost and inefficiency.

"The most exciting part of the study is that we know our patients are having better outcomes," Dr. Schmidt said. "We know that our system is going to remain sustainable because we've been able to provide decreased cost of care, while at the same time improving our patient outcomes.”
In this brief report, you can dive into Dr. Schmidt's data and find:
- Steps to understand the influence of order set optimization and mortality, length of stay and variable direct costs across the health system
- Tools used to perform an evidence-based gap analysis on existing EHR order sets
- Benefits Cone Health and its patients experienced because of order set optimization
- What is the distribution and influence of the health plans that provide coverage to members across our network?

Providers rarely have the resources to see these types of broader patterns and opportunities. Oftentimes, claims data external to a provider network can help fill in the gaps to allow for more informed planning and decision support that can provide a much-needed edge in the healthcare marketplace.
In this case study, providers can learn from Lehigh Valley Health Network and how they addressed critical planning challenges including:
- Where are patient referrals coming from?
- What physicians/physician groups should we engage with for network optimization?
- Are there new communities we aren’t serving that provide opportunities for expansion?
- What is the distribution and influence of the health plans that provide coverage to members across our network?

This whitepaper outlines 10 strategies to engage staff and boost retention, while also seizing this opportunity to improve efficiency, automate manual tasks and empower patients to take a more active role in their healthcare experience.
Read this whitepaper to learn:
- Easy-to-implement tips to reduce turnover and engage staff
- Why giving patients the opportunity to take on tasks such as registration and appointment scheduling improves their experience
- How technology can help you weather this staffing crisis and reduce the number of employees you need to add to your organization

Bullet points :
- The top customer operations challenges impacting healthcare organizations
- How improvements in customer operations can drive overall business performance
- What are the key activities and technology enablers being considered?

This e-book is based on the 5th Annual Telehealth Benchmark Survey for Hospitals and Health Systems — conducted by Becker's Hospital Review in partnership with Teladoc Health. More than 150 healthcare leaders responded to the survey. Nearly half of respondents were C-suite executives.
The e-book contains analysis of five crucial telehealth insights identified by the survey:
- Insight 1: Telehealth is a major priority for healthcare executives
- Insight 2: Telehealth goals are consistent across health systems
- Insight 3: Virtual and in-person care are not mutually exclusive
- Insight 4: Engagement and alignment are essential to telehealth success
- Insight 5: Barriers to telehealth advancement remain

In this white paper, you will learn:
- Why not treating obesity carries health and financial risks for individuals, health systems, employers and payers, and society at large.
- Why healthcare providers must treat the disease of obesity using a multidisciplinary approach that includes diet, physical activity, behavioral modifications and pharmacotherapy.
- How tech-enabled services can help overcome vast provider shortages and lack of training to increase access to medical obesity treatment.

This white paper—a culmination of data from over 1,800 patients, physicians and healthcare leaders in 13 countries—focuses on the challenges that arise within the earliest stages of the vascular patient journey.
In this whitepaper, you will learn about:
- Key challenges in symptom recognition and diagnosis that impact patient and physician experience;
- Health equity influence on access to care, emotional impact and physician-patient relationships;
- Expectations your healthcare leader peers have related to adoption of technologies that can alleviate some of these core issues.
It’s a critical time for shaping how healthcare will be delivered and received in future years, and understanding drivers of patient experience is essential. Download the white paper to learn more about these issues and potential solutions related to coronary artery disease (CAD) and peripheral artery disease (PAD) patients around the world.

Find answers to important questions including:
- What are the four factors of digital engagement?
- What is the impact of digital inequity on health outcomes?
- What are the steps for a holistic approach to digital engagement?
- How can executives adopt an innovator's mindset to digital health?

To compete on a level with digital disruptors, healthcare organizations must provide the same connected, frictionless experiences. This requires an overhaul in the standard approach to customer engagement, but it doesn't mean starting from scratch. For HCOs, that means becoming more than just outcome providers. It requires these organizations to become intelligent experience builders too.
Download this short e-book to learn how Pega's customer engagement platform enables HCOs to quickly adopt digital engagement improvements specific to their goals. Key learning points:
- Why many tech transformations fail and how to prevent that
- The key benefits of a customer engagement platform
- Strategies for seamless implementation

The consumerization of healthcare is a paradigm shift—and leading healthcare provider organizations have to shift with it. Having complete and trusted patient data is foundational to your success in this consumer-directed world.

During the worst of the initial economic shutdown between mid-March through mid-June, telehealth visits comprised about 30 percent of total outpatient visits. As the pandemic’s grip loosens, providers must continue to embrace new ways of reaching patients as a large and growing number of consumers expect telehealth to be an option in the future.
The new care paradigm is patient engagement, which encompasses virtual visits, patient education, medication adherence and the ability to monitor and track patients through fitness devices and medical mobile apps that fully involve patients in their care.
Patients who are more engaged in their health enjoy better outcomes and incur lower costs, which benefits both patients and providers. This whitepaper will explore:
- The use of telehealth during the pandemic
- The basics and benefits of patient engagement
- Pros and cons of telehealth when it comes to patient engagement
- How mobile apps propel patient engagement strategies and enhance the patient experience

Download this whitepaper and discover:
- Best practices in loyalty from Mayo Clinic, One Medical, and Baycare that can be adopted by providers
- How loyalty strategy can impact key metrics such as HEDIS, NPS, and star ratings
- A new model of connected membership that works to engage consumers before, during, and after care episodes

Growing call volumes and worsening staffing shortages have led to call centers that are overworked and unable to meet patient expectations. As a result, today’s leading health systems are designing “digital front doors” that can offload call volume by replacing manual calls with automated digital services.
Leading health systems are leveraging AI, robotic process automation, and digital patient engagement to automate many of the workflows that previously ran through the call center. By streamlining cumbersome, manual processes with AI and robotic process automation, teams are increasing their capacity and better serving their patients, while reducing the overall cost of care.
Read this whitepaper to learn best practices from industry leaders on automating common call center workflows with a digital front door, including triage and scheduling, appointment reminders, registration, prior authorization, referral management and payment collection.
Readers will learn:
- Best practices for orchestrating cutting-edge automation, patient engagement, and AI technologies to improve call center efficiency.
- Why digital point solutions for scheduling and appointment reminders require back-end automation to eliminate call center workflows.
- How to diagnose the root causes underpinning call center capacity constraints in your organization.
- How to determine which call center workflows are best suited for automation, and which are best left for staff to manage.
- How Notable partnered with a leading healthcare provider to eliminate over 60% of their call volume through intelligent automation.

In this eBook, we review hospital discharge processes and discuss the challenges. We also outline how intelligent automation is being used in hospitals and health systems of all sizes to achieve three simple steps for consistently managing patient discharges:
- Identify discharges early
- Develop both system- and unit-level actions
- Assign and manage specific items to take action

This white paper examines how eight healthcare executives are adjusting to meet the challenge and drive down labor costs. Through a combination of monitoring operations, leaning into digital care accessibility and leveraging partnerships to develop a robust digital infrastructure, leaders are not just easing labor strains, but creating more efficient workflows.
Learn how executives are combating rising labor costs by:
- Adjusting to the new norm of outsourcing administrative work.
- Investing in digital transformation and workflow automation.
- Optimizing digital access to care.

To better understand the current state of cardiac care and how health systems can best respond to growing patient consumerism and value-based challenges, Becker’s Hospital Review and Siemens Healthineers conducted a survey of more than 100 cardiologists and health system leaders. Respondents identified key challenges faced by health system cardiology service lines and the means by which they are working to solve them.
This special report shares these industry leaders’ insights and perspectives to identify potential solutions that can help transform cardiac care delivery to benefit patients and health systems.

Recently Becker's Hospital Review asked three healthcare industry experts to share insights from their M&A-related experience:
- Joe Gage, Chief Human Resources Officer, Cincinnati-based Bon Secours Mercy Health
- J. Lankford Wade, CFO, Berkley Heights, N.J.-based Summit Health
- Shana Graff, MHA, Value Manager for Healthcare, Workday
This white paper contains an overview of common M&A challenges and 10 best practices for overcoming these challenges.

To shine a light on how stakeholders across the industry are driving the evolution of virtual care, Amwell teamed up with HIMSS Analytics to ask senior executives at hospitals, health systems, and health plans across the country about their post-pandemic strategy and their planned investments in telehealth. To keep them honest, we also surveyed front-line clinicians caring for patients in a broad range of practice settings.
The findings suggest that telehealth is entering a critical new phase. As healthcare leaders take stock of the telehealth experience of the past year, the focus is shifting from pandemic-fueled expediency to a “smart-growth” mindset that prioritizes consolidation, integration and purposeful central planning. Based on their insights, we’ve identified three key themes that will define this new phase and the future of virtual care.

Growth in patient volume will continue to rise as the nation's population ages and chronic disease rates increase. As a result, hospitals need to be more efficient with their resources than ever before. This means capacity management must become one of the most important areas for hospitals to focus on.
In this whitepaper, you'll learn:- Why current methods of allocating and managing capacity are simply inadequate to meet the challenge's growing complexity
- What mathematical concepts underlie successful capacity management, and what healthcare can learn from the industries that have unlocked them
- How health systems are using tools to solve their mathematical challenges and achieve stunning improvements in their capacity

Learn how they’re achieving:
- More efficient charge capture
- Automated patient attribution
- Streamlined communication among providers and between providers, coders and billers
- Greater productivity while reducing physicians’ burden

Halting HAPIs in American hospitals demands attention. Recent reports from the Agency for Healthcare Research and Quality indicate that the incidence of many hospital-acquired conditions is falling. However, pressure injuries rates continue to rise despite being a top priority for health systems.
A recent survey conducted by Frost and Sullivan was designed to better understand the persistent rise of pressure injuries and examine potential solutions to the problem.
This report is based on those survey findings and in-depth interviews with 20 healthcare professionals.

In this whitepaper, you’ll learn:
- How workflow improvements affect everything from interoperability initiatives to the patient experience
- Why healthcare solutions designed with the future in mind ensure that caregivers remain prepared to address evolving priorities
- Why it's so crucial that healthcare equipment is versatile enough to be used in various applications

- How an ASC’s exceptional experience with standardized regional anesthesia protocols for total joint and breast procedures prompted its affiliated hospital to move many complex procedures across multiple service lines to the outpatient environment, with excellent quality, efficiency, and satisfaction results for patients, physicians, and payers.
- How providing long-acting nerve blocks with minimal or no opiates provides effective pain management with fewer opioid-related perioperative complications, allowing surgical patients to go home the same day without pain, and eliminating costs associated with inpatient length of stay that average $2,500 per patient day.
- How leadership and expertise that enabled one ASC to move to a cutting edge regional anesthesia program has been transformative, by expanding its capabilities, expediting operating room throughput, and achieving patient and surgeon satisfaction scores consistently in the high 90s.

This whitepaper explains how this vantage point yields crucial insights into much-needed changes in health care and issues a call for transformation.
In this whitepaper, you’ll learn:
- What an analysis of more than a million patient encounters reveals about the post-discharge “Care Gap”
- Opportunities to leverage and impact the emergency department’s unique view of the health care system
- Ways to improve patient outcomes and satisfaction while increasing health care value for key populations

Managing the online reputation for a multi-location healthcare organization is a tall task, so instating an effective online reputation program is critical. Doing so will help build brand awareness, grow revenue by driving more customers and increase an organization’s ability to compete online. Read this ebook to learn how to:
- Build an online reputation program that works
- Get started with Google Reviews
- Optimize your review request program

Get insight from experts at The Advisory Board, and learn:
- How providers should be thinking about RPA and AI
- 4 key pivots health care leaders need to make to reach their strategic goals
- Strategies from The Advisory Board's latest research on getting the most out of your organization's investments in intelligent automation

Many turn to data for answers, but overly simplistic data frequently drives organizations in the wrong direction. Instead, methods are needed to help providers understand what's working, what's not and what should happen next. Communication based on an OmniChannel strategy ensures that patient engagement is efficient and effective, whether it's for pre-service preparation, payments or everything in between.
In this whitepaper, you'll learn new strategies for healthcare organizations to:
- Apply intelligence to every type of patient interaction
- Reduce waste, save money and increase engagement
- Seamlessly integrate data science, machine learning and customer engagement to drive better financial results and increased patient loyalty
- Unify the patient experience for happier, more engaged patients every step of the way

To learn about these key trends and projections for recovery and growth over the next decade, as well as how to rework your strategies for success, read this executive summary. The 10-year forecast includes trend analysis and projections for:
- Site-of-care shifts
- Surgical shifts
- Emergency department volumes
- Virtual care

Learning Points:
- The inherent vulnerability of the critical care patient
- The burden of hospital-acquired infections and the benefits of reducing their incidence
- The role of ECG cables and wires

- Strategies to mitigate clinicians' administrative burden in the ED while reducing costs and improving the patient experience.
- Use cases from forward thinking organizations leveraging scribes, hospitalists and telehealth to ease the overload on ED clinicians.
- How to support clinician well-being in times of crisis.

To effectively do this, they need access to trusted information and educational resources to deliver patient-centric care and to engage members in managing their own care.
When all involved are using the same knowledge tools for clinical, drug reference and patient education, you can improve efficiency, increase consumer satisfaction, and achieve the best possible health outcomes. Download this whitepaper to:
- Understand the latest star ratings and their impact on health insurers, PBMs and retail pharmacies
- Learn how accurate, trusted knowledge sources can be an effective strategy in achieving top ratings
- Understand the value of a trusted knowledge partner in this era of misinformation

Equitable care requires innovative solutions.
Download this whitepaper, titled Why Virtual Care is Key to Overcoming Social Determinants, to discover
- How social determinants of health impact chronic conditions
- How virtual care can be an effective and innovative solution
- Why treating both mental and physical care together delivers better outcomes

That's where Emergency Psychiatric Intervention, or EPI, comes in. It's an approach and toolkit designed by Vituity emergency medicine and acute psychiatry physicians that aims to elevate the standard of care for emergency behavioral health patients. EPI brings together front-line physicians and clinical support staff with existing ED teams to optimize workflows and increase staff engagement.
In this whitepaper, you'll learn:
- A deeper look into what EPI is and how it operates
- How EPI helps hospitals improve clinical quality and profitability while strengthening community trust, as well as the other benefits
- Case studies of EPI in caption at two health systems of care.

In this eBook, learn to streamline your OR scheduling process, optimally fill open time and increase surgeon and staff satisfaction. Additionally, explore how to address:
1. Block time left unfilled
2. Missed connections between clinics and/or facilities
3. Reallocating surgeon' block time in a more surgeon-centric manner

Those adopting new patient engagement technologies report a better experience for both patients and staff members.
In this whitepaper you’ll learn more about:
- The hidden costs of manual engagement
- How digital solutions address health system needs
- Improving patient outcomes and resource efficiencies

Sample findings:
- 73 percent of consumers want to schedule their own appointments online
- Improving the patient experience is a top priority for 93 percent of providers
- More than 50 percent of providers find it difficult to keep track of changing pre-authorization requirements
- Just 14 percent of consumers felt their final healthcare cost differed significantly from estimates — down from more than 50 percent in the first survey
These and many other topics were addressed in the survey, making this white paper a useful resource for strategy and planning beyond the pandemic.

In this guide, you’ll learn how to:
- Embrace the power of omnichannel communication
- Cultivate a culture of authenticity
- Personalize the end-to-end journey
- Capture timely feedback and take action

This guide outlines how healthcare organizations can implement equitable and inclusive sourcing practices to support their diversity commitments.
Key insights:
- The definition of a diverse supplier
- The importance of equitable and inclusive sourcing
- Roadblocks to implementing more equitable and inclusive sourcing practices
- Sourcing strategies to increase diverse supplier spend

While this data contains a wealth of patient insights, most healthcare organizations lack the resources, technology and time required to leverage its true value.
In this white paper we share three steps on the road to semantic interoperability that support optimal performance in value-based arrangements.
Download now to learn:
- Why collecting, integrating, normalizing and interpreting data from across care interactions, devices, apps and settings is critical within a value-based care environment
- The role of natural language processing and machine learning in effectively managing population health
- Three strategies for creating a "Rosetta Stone" of health language that will equip you to improve care for entire patient populations

Download this E-book to access 11 must-read articles on the patient affordability crisis and how it’s affecting healthcare. You’ll gain insight on:
- How healthcare’s affordability crisis is negatively influencing patient decisions
- How providers are handling patients’ inability to pay for care
- How technology can make it easier for patients to understand and meet their medical expenses

Amid acquisitions and expansions, health system leaders must work to ensure staff are strategically unified and the right technology systems are in place to support high-quality care. Without this integration, organizations are vulnerable to unnecessary operational complexities and care variation.
This white paper offers insights into the integration journeys at three health systems and is derived from interviews with leaders from Roseville, Calif.-based Adventist Health; Phoenix-based Banner Health; and Springfield, Mo.-based CoxHealth.

Utilizing Vizient's extensive pharmacy analytics, the Vizient Pharmacy Outlook is an industry-leading report providing drug price inflation projections over the next 18 months across multiple classes of trade and therapeutic areas. Health system and hospital financial and pharmacy leaders rely on this report to budget smarter and prepare for future trends that impact their delivery of care.
Key insights include:
- Changes in biosimilars for acute care
- Shifts in non-acute care to outpatient and telemedicine settings
- Impressions of the FDA Accelerated Approval program
- Specialty drugs, changes in disease states, and the pipeline

This whitepaper walks through 7 proven use cases for improving population health program impact by automating manual and repetitive workflows, and outlines best practices for automating population health workflows.
Download our whitepaper to learn:
- How intelligent automation can eliminate repetitive tasks for clinicians, and enable them to practice at top of license
- Why common approaches to population health technology, such as implementing digital nudges for clinicians, often fail to realize expected impact
- How to avoid increasing administrative burden on clinicians through the introduction of new population health technologies
- How to automate the identification and engagement of patients with open care gaps
- Best practices for optimizing HCC coding workflows to ensure appropriate value-based reimbursement

At Medical Center Hospital, disorganized vendor access created three significant problems:
1. Their IT staff had to be heavily involved.
2. There was no common method of tracking the remote access sessions.
3. It was impossible to implement a uniform security policy, making HIPAA compliance difficult to determine.
Download this case study to learn how the hospital was able to implement a uniform security policy and ensure HIPAA compliance by:
- Strictly defining system access for each vendor.
- Taking the load off IT staff in administering support connections.
- Ensuring network security and compliance.

Download the summary report to learn more about these insights and discover organizational well-being resources available through the AMA Health System Program.
Key insights include:
- What insights have we gained from healthcare workers' experience with COVID-19?
- Do care teams feel valued by their organization?
- How has COVID-19 affected the team's sense of meaning and purpose?
- What organizational resources are available to support physician well-being?

From how to effectively use tracking technology to ensuring the supply chain is clinically integrated to how sustainability can reduce costs, there are key trends of which supply chain leaders must be aware.
Download this whitepaper to learn how to:
- Reduce supply chain costs
- Prepare for the next healthcare crisis
- Track the supply chain more effectively

Scattered, often unavailable, information creates frustrating workflows and wastes valuable time that could better be spent on high-level tasks and interactions. This can further lead to care team frustration and poor patient outcomes.
Patient-considerate and patient-facing technology can help fill in missing data at various points in the patient journey, saving care teams time and giving patients a voice in their healthcare journey.
In this report, CoverMyMeds explores:
- The impact of information gaps on quality of care
- The role interoperable technology can play in providing a single source of care team data
- How integration and automation could have a positive influence on reducing care team burnout

These eight articles are must-reads for supply chain leaders who want to stay ahead of the curve and position their ASC for success. They contain insights on topics such as improving surgery center efficiency, addressing burnout and long-term capital planning.

3M and Becker's Hospital Review recently surveyed dozens of hospital and health system executives about the ongoing obstacles in the way of those mission critical goals, and the technology they're relying on to make progress.
In this whitepaper, you'll learn:
- The value of speech recognition technologies in enhancing EHR documentation workflow
- The tech-driven solutions organizations are using to address denials and enhance clinical care documentation
- What solutions hospitals and health systems are using to accelerate the shift to value-based care

Ochsner Health adopted a centralized patient monitoring model, which allowed the New Orleans-based health system to have eight or nine technicians monitoring 90 to 108 patients instead of using individual sitters for each patient. The model delivered a clear return on investment for the system, while also supporting revenue-generating opportunities.
In this whitepaper, you’ll learn how centralized monitoring systems like the one used at Ochsner Health can:
- Improve safety and support for patients and staff
- Result in a 90 percent cost reduction
- Potentially integrate with other centralized healthcare services

To better leverage the new healthcare ecosystem, healthcare leaders must take on four distinct imperatives. To do so, they should consider outside partners who can deliver more: data, access and improved patient experience.
In this whitepaper, you will gain strategies for:
- Embracing new technologies
- Building a customer-centric focus that emphasizes access
- Adopting non-traditional partners
- Improving access, quality and affordability

For many healthcare executives, cost concerns have made them hesitant to invest in surgical robots. However, when built right, a robotic surgery service line can enhance operational efficiencies and reduce the total cost to treat.
This ebook explores the value of robotic surgery in a value-based market, as well as the key considerations needed to shape a viable program.
Key learning points:
- Financial and operational benefits of robotic surgery
- 4 steps health systems can take for robotics to enhance economic value
- Real-world insight on how health systems decreased costs after transitioning to robotics

A supplier payment platform can help providers understand what's working well in their supply management processes and what could use improvement. While healthcare and hospitals systems have historically lagged in adopting automation for invoices and payment processing, those who have are able to strengthen their supply network and use their internal resources smarter.
In this white paper, learn how your organization can:
- Use rebates and bargaining power to work with large medical suppliers
- Customize your supply procurement approach
- Implement an automated accounts payable platform

Health systems are striving to enhance the quality of patient experiences and outcomes, while simultaneously expanding and growing the business aspects of healthcare delivery. This white paper offers an overview of recent industry challenges and insights into new approaches to strategic planning.
Key insights include:
- The role of specialty medications in the modern care continuum.
- The industry pressures affecting all sites of care.
- Four questions all health system leaders should ask when developing a successful growth strategy.

Earlier this spring, Becker’s Hospital Review and Cardinal Health convened a group of health system leaders to discuss how their organizations responded to the COVID-19 pandemic and how they’re adapting their strategies moving forward. This whitepaper summarizes insights from that discussion.

Key learnings:
- How to address patient experience in a COVID-19 world
- The benefits of improved patient experience
- How TeamHealth clinicians are using innovative ways to connect with patients

This whitepaper will cover:
- Impact of broken referral management on patients, such as 33% of patients not following through on a referral
- Current provider data and infrastructure barriers to referral management
- How a patient-first approach to provider data can improve patient care journeys

Health systems’ chief digital officers, chief medical officers, chief quality officers, chief innovation officers and educational deans must reevaluate their digital resources and encourage the use of equitable evidence in medical education and within the exam room. And these actions are needed urgently.
This whitepaper offers a digital solution to the following three problems:
- Most clinical knowledge resources are not equitable.
- Artificial intelligence and machine learning algorithms are not trained on representative data.
- Digital medical education tools and training lectures lack equity in representation of skin of color.
These eight articles are must-reads for healthcare leaders who want to pursue successful innovation programs. They contain insights on topics such as interoperability, artificial intelligence, how to build resilient clinical teams and how to prepare for future health crises.


Download this eBook to learn:
- The three pillars of A/R optimization—and your biggest barriers to progress
- The hallmarks of a high-performing A/R operation
- Real results leading providers have achieved

Seventy percent of hospital executives said they had plans to expand price transparency, but only 25 percent said they strongly agreed that their staff was well-prepared to have financial conversations with patients, according to a survey conducted in early 2021 by CareCredit and Becker’s. This incongruence between priority and ability sheds light on a crucial area hospitals need to improve upon to deliver a consumer-centric, transparent experience to patients.


When their experience in traditional, volume-based medicine falls short, they seek care elsewhere, often outside your hospital system. This is why investigating an innovative primary care model is a valuable strategy to address increasingly savvy patient needs in order to retain current customers and attract new ones.

Learning points:
- 10 best practices to solve last-mile vaccine management
- 5 steps to a safer workplace for everyone
- How 2.5 million high-risk citizens were vaccinated in Scotland