Archived Whitepapers

The following whitepapers have been made available to readers of Becker's Hospital Review. Click on a category below to see the whitepapers available on that topic.

Clinical Excellence
Subjectivity can be counterproductive in a crisis. This spring, health systems scrambled to set up COVID-19 command centers, expand hospital capacity and ensure they had enough medical equipment to care for an influx of patients. For many healthcare leaders, the experience underscored the need for more objective data on their medical device inventories to better understand equipment volume, location and utilization.

Source: GE Healthcare
Hospitals and health systems are among the most capital-intensive organizations in the healthcare sector and as such, capital needs have traditionally been significantly greater than available capital funds.

Key Takeaways:

  • Learn why traditional investment yardsticks, like net present value (NPV), have limited utility in today’s dynamic healthcare landscape
  • Discover why organizations that view capital allocation and operational execution as an integrated process drive increased value
  • Learn how to integrate the five phases of the Clinical Asset Value Chain into your capital investment planning

Source: Invitae
Genetic testing has the power to transform patients' lives. Unlike a decade ago, testing is no longer accompanied by hassle, burdensome costs, or unclear next steps. As a result, health systems can now confidently use genetic testing to improve care for a wide range of patients.

This whitepaper offers an overview of how genetic testing can be integrated with patient care, including:

  • How genetic information can help improve outcomes
  • How patients view genetic testing for health, including case studies
  • How to identify genetic testing that's high-quality, cost-effective, and integrates with current health system processes and systems

Source: Optum
Few health organizations or consumers feel they’ve achieved their goals of improved outcomes, lower cost and higher satisfaction. And clinicians are overwhelmed with administrative volume and complexity. A new role is needed to synchronize the needs of providers, health plans and patients — Chief Outcomes Officer.

Key learnings from this two-part whitepaper include how this emerging role can:

  • Improve outcomes by freeing clinicians from rampant variability and documentation demands
  • Bring the specifics of value-based programs to life
  • Ensure each patient receives the best and most complete set of services
  • Play a vital role in connecting providers, health plans and patients

Download now to explore how to fully integrate this role, increase the time spent with patients, deliver on the promise of value-based care and eliminate unnecessary administrative burden.

Source: Nozin
COVID-19 has forced hospitals to rethink protocols to enhance the safety of patients and staff. The pandemic has caused a diversion of resources, increasing the risk of HAIs, including those caused by methicillin-resistant Staphylococcus aureus.

This whitepaper will discuss:

  • How periods of disruption often lead to new and better solutions
  • How COVID-19 affords this opportunity
  • How decolonization can reduce secondary bacterial infection risk during flu season
  • How universal decolonization can improve efficiency, reduce personal protective equipment use as well as the risk of surgical site infections and central line-associated bloodstream infections

Source: Net Health
On the surface, a hospital's outpatient therapy and acute care rehab settings have drastically different approaches, goals and requirements. However, when we look a bit deeper, we find that they share many similar pain points that can be addressed and improved upon together to generate significant improvements.

By taking a holistic approach, hospital therapy departments can identify opportunities to adopt operational best practices that positively impact multiple therapy settings simultaneously. Implementing these impactful solutions will maximize gains in productivity, outcomes and communication across the board for your hospital's therapy department.

Download the whitepaper to learn how to:

  • Create consistency to improve therapist productivity
  • Promote continuity of care throughout the patient journey
  • Ensure access to relevant data and reporting across all therapy settings
  • Facilitate communication between therapists and therapy departments
  • Define and enhance consistent patient outcomes

Source: Nuance
Accurate clinical documentation supports proper diagnosis, which in turn supports better outcomes. Physicians and CDI teams should be empowered with the right tools and strategies to support accurate and convenient clinical documentation. This e-book is based on findings from the Becker's-Nuance survey and offers insights into how to achieve clinical documentation excellence.

Download the e-book to discover:

Advance clinical documentation maturity with emerging technology
Support CDI program optimization with AI-driven solutions and analytics
Drive outcomes through physician and CDI team guidance
Improve clinical documentation across the continuum

Source: HP
With the surge in EMR usage, keyboards and PCs are used widely in clinical care settings. But unlike medical equipment and high-touch environmental surfaces, these IT devices are rarely subject to infection prevention standards.

There are steps you can take today to help prevent HAI.

Read guidelines on implementing proper healthcare disinfecting and cleaning practices developed by a team of board-certified infection preventionists working on behalf of APIC Consulting Services Inc (Association for Professionals in Infection Control and Epidemiology).

Key Learnings:

  • The risks posed by contaminated IT devices
  • Their role in the transmission of healthcare-associated infections (HAIs)
  • Targeted cleaning and disinfection protocols created by APIC Consulting Services

Source: Spok

Consumers will choose a hospital with higher safety ratings 97 percent of the time, regardless of cost. Safety ratings and other specific measures for federal quality metrics, hospital credentials, and patient satisfaction scores can have a significant impact on a hospital's ability to attract patients and receive full payment for services. Learn how your hospital's communication infrastructure influences these metrics.

Source: North American Partners in Anesthesia

Modern advances in regional anesthesia can provide competitive advantages to hospitals and ambulatory surgical centers. This white paper examines how a robust regional anesthesia program improves efficiency, performance measures and profitability, and delights patients, surgeons and healthcare administrators.

Regional anesthesia and its related cost savings can play a vital role in successful bundled payment initiatives. Advanced techniques facilitate ERAS protocols by reducing pain, increasing ambulation and decreasing length of stay—essentially lowering costs while raising overall patient and surgeon satisfaction. A well-executed regional anesthesia program has the potential to meet the needs of clinical and community stakeholders—one that gives healthcare facilities a valuable competitive edge and yields success in today's evolving healthcare landscape. New state regulations in nearly all US states address reduced use of narcotics for pain control. Regional Anesthesia is an excellent means to support the goal of reduced use of Opioids for post-operative pain management.

Source: Premier

The intensive care unit (ICU) is where some of the most critically ill patients are seen for close observation and monitoring. However, the decision to admit patients to an ICU and how they are treated is often dependent on multiple variables, such as patient clinical status, practitioner discretion, institutional policies and procedures and hospital capacity. ICU admission is often a subjective call, rather than one guided by the evidence. Unjustified variation in ICU care, leading to overuse or misuse, has potential clinical consequences and contributes to unnecessary spending, making this a prime target for optimization.

Premier's newest white paper highlights:

  • Data-driven insights and benchmarks on variation within the ICU, including 10 diagnoses with the highest levels of unjustified variation.
  • Success stories of how hospitals and health systems are driving improvements in ICU care.
  • Best practices which can be leveraged to tailor ICU optimization based on an institution's needs.

Source: Vizient

The American health care system is rapidly changing, and the move towards value-based care is accelerating. With each step along the continuum, health care executives and clinical leaders are challenged to do more with less and focus on value and outcomes instead of volume. Our experience shows that the right data and analytics are critical to engage and align physicians, and ultimately to deliver consistent outcomes, in the most efficient way possible.

This white paper will outline industry trends and best practices to help hospitals improve care delivery by:

  • Balancing quality and total cost of care
  • Reducing non-value added clinical variation
  • Optimizing service line performance
Source: Imprivata

Hospitals can't provide high-quality care if patients are misidentified, as the errors resulting from misidentification can have significant consequences for patient safety and the organization's financial health.

According to a Rand Corporation analysis cited by The Wall Street Journal, patients are misidentified 7 to 10 percent of the time.This widespread problem led The Joint Commission to declare positive patient identification a top patient safety goal for 2017.Find out how one hospital solved its patient misidentification problem to improve the quality of care it provides and to mitigate its financial risk.

Source: Vocera

If you're a healthcare leader with a vision of transforming how the healthcare system should function and deliver care, you know how critical effective clinical communication is.

The Experience Innovation Network, part of Vocera, recently released a report that examines clinical communication extensively, from every angle. It's called Clinical Communication Deconstructed: A framework for successful, human-centered clinical communication.

In creating the report, we examined clinical communication extensively, from every angle:

  • 20+ healthcare leaders share their perspectives and insights.
  • 16 comprehensive case studies demonstrate leading practices that have made a difference for caregivers and patients.
  • 6 patients share their stories about how communication makes a difference in healing.
  • Self-assessment questions at the end of each section help you gauge your organization's strengths and opportunities for improvement.
Source: Healogics

Today, one percent of patients account for more than 20 percent of the nation's healthcare expenses, and the top five percent account for nearly half. One of the lesser known and more complex segments within this high-need patient population are individuals who suffer from chronic wounds. In the U.S., chronic wounds affect approximately 6.7 million individuals and an excess of $50 billion is spent annually on treatment. The prevalence of chronic wounds are increasing in tandem with the growing aging population and incidences of chronic diseases more common in older adults such as, diabetes and peripheral artery disease (PAD). According to the U.S. Census Bureau, in 20 years the percent of the total U.S. population age 65 or older is expected to increase to 21 percent. PAD for example, a circulatory disease commonly associated with non-healing wounds, affects about 8 million Americans and 12-20 percent of Americans age 65 and older.

Because the management of chronic wounds crosses many clinical specialties and extends into social and behavioral services, this paper demonstrates, by the Medicare numbers, the critical need for strategic attention and active cross-sector collaboration in the name of chronic wound healing.

Source: Tru-D

Now that continuous UVC disinfection robots have been validated by a randomized clinical trial to minimize the risk of infections, we invite you to learn how to deliver better outcomes for your next patient and reduce the incidence of multidrug-resistant pathogens through successful UVC implementation.

In this whitepaper you will learn the following:

  • The benefits of enhanced UVC room disinfection
  • How Tru-D can improve patient outcomes
  • Tru-D's scientific validation
Source: Microsoft

Discover how health organizations are using Microsoft Cortana Intelligence Suite and Power BI to improve clinical quality and health-related outcomes.

With growing populations, longer lifespans, and the rise of chronic disease, the health industry is under more pressure than ever to transform a reactive “sick care system” into one that actively promotes individual and population health in ways that are more efficient and cost effective.

Health solutions have, in the past, added more complexity than value. It is simply not feasible to maintain hundreds of solutions, as well as the data silos that come with them, and keep up with rapid advances not only in IT, but also in medical treatments and technologies—all while maintaining compliance with government regulations.

Source: SOC Telemed

In the United States, someone has a stroke every 40 seconds, and every four minutes, someone dies of stroke. By accelerating and streamlining the diagnostic process for stroke patients, telemedicine providers like SOC Telemed help to provide patients with better outcomes by increasing access to the most appropriate brain-saving procedures and giving partner hospitals a competitive edge by strengthening their outcomes and clinical reputation for stroke care.

In this white paper, readers will learn:

  • Why quick decision-making is central to effective stroke care
  • How consulting with specialized practitioners can help hospitals preserve a greater proportion of stroke patients' brain tissue
  • How allowing remote neurologists to assist in the diagnostic process helps small and understaffed hospitals increase their revenue and improve patient care

Source: Vocera

Frequent interruptions distract doctors and nurses from patient care, contributing to stress and burnout. How big is the problem? How can IT and clinical leaders monitor, measure, and manage interruptions? How much do interruptions that disrupt patient care contribute to clinician stress and burnout? This HIMSS Analytics report explores how clinical and IT leaders view these challenges, and how they can solve them efficiently and effectively.

Read the HIMSS Analytics report to learn:

  • How clinical and IT leaders view the challenge of interruptions and how they are working to address it
  • How to more efficiently identify and reduce the interruptions that contribute to clinician stress and burnout
  • How to optimize clinical communication workflows and be better positioned to achieve clinical imperatives for improving patient care
  • Why viewing multiple vendors' usage reports in isolation and manually compiling data to decipher trends is not enough
Source: Select International

Most organizations declare that reducing nursing turnover is a key strategic imperative, but few have a formal, holistic, and effective retention strategy. Perhaps that's because it's a complex problem and the challenges are specific to the organization and the market.

Most organizations declare that reducing nursing turnover is a key strategic imperative, but few have a formal, holistic, and effective retention strategy. Perhaps that's because it's a complex problem and the challenges are specific to the organization and the market.

You can implement any of a long list of potential solutions. Most, however, require talented, effective, and motivated nurse managers to implement them. The most logical place to start improving retention, then, is by hiring and developing more effective managers.

This paper briefly outlines the scope and impact of the nursing turnover problem, its causes, and potential solutions. More importantly, it proposes a more deliberate approach to building a team of effective nurse managers, because without them, many of your retention efforts will be an exercise in futility.

Source: Johnson & Johnson

Total joint replacement in an ambulatory surgery center is an opportunity for health care professionals to optimize the Triple Aim. Buffalo Surgery Center in Buffalo, NY performed 330 outpatient total joint replacements between 2015 and 2017. This white paper shares the Buffalo Surgery Center approach to patient selection and education, pain management, post-operative recovery and the outcomes that they achieved using this approach.

Source: Ergotron

Nurses and patients depend on thoughtfully planned environments to work and heal. As they provide life-changing care, nurses see firsthand the clear connection between effective environments and patient outcomes. They need the best spaces, tools and workflows for them and their patients to thrive.

Source: PatientSafe Solutions

Are your clinical communication systems really meeting your clinical workflow needs? PatientSafe and HIMSS Analytics partnered to take the pulse of 300 clinical, informatics and IT professionals on the state of mobile clinical communication and workflow in their healthcare organizations.

Results suggest the industry is in the middle of a mobile evolution, with 90% of clinicians and informaticists saying a unified application designed to integrate communication with clinical workflow would achieve better financial and clinical outcomes.

Read the whitepaper to:

  • Understand how your organization compares to others in the industry.
  • Find out how your peers are expanding their mobile clinical communication solutions
  • Learn how to future proof your mobile clinical communication and workflow strategy

Health Information Technology
Source: Masimo
Even though hospitals were slow to adopt technologies designed to transform clinical care and the patient experience before the pandemic, virtual care has proved essential amid the greatest public health crisis in more than a century.

Download this whitepaper to gain insight from five of these leaders from leading hospitals and health systems about their organization’s responses to initial surges of COVID-19.

Source: Salesforce
As consumerism in healthcare continues to grow, digital engagement with patients has taken on greater importance. During the COVID-19 pandemic, digital engagement has become an even higher priority, as patients and providers have turned to telehealth and other digital technologies to support care delivery.

This white paper examines digital engagement at Cincinnati-based Bon Secours Mercy Health and Birmingham-based Pack Health, a digital health coaching company focused on chronic care support. This white paper contains best practices for creating a digital engagement strategy and deploying the technology backbone necessary to support this type of transformation.

Download this white paper to learn:

  • Best practices for digital engagement
  • How to evolve a fully integrated patient access and engagement platform
  • How COVID-19 has altered the digital engagement landscape

Source: RingCentral
The COVID-19 pandemic was a tipping point for telehealth adoption. Amid initial surges of novel coronavirus, providers all over the nation rapidly integrated virtual care technology to reach patients from a distance.

This white paper comprises an overview of emerging virtual care solutions and telehealth use cases. Key learning points include:

  • Insights into telehealth usage for hospital-based care and post hospital-based care
  • The benefits of cloud-based communications for telehealth services
  • An overview of telehealth market drivers

Source: Sunquest
As health systems continue fighting the COVID-19 pandemic, labs have increasingly turned to IT tools to help meet challenges. Adopting an add-on laboratory support solution from an enterprise-wide EHR vendor may seem like the simplest choice, but best-of-breed solution providers that are solely focused on labs are actually best suited to deliver on both immediate and evolving lab needs.

This whitepaper’s learning objectives:

  • Understand how best-of-breed technology is helping labs respond quickly and efficiently when faced with challenges
  • Examine the benefits and value gained from a best-of-breed laboratory technology solution as opposed to the hidden costs and challenges associated with an enterprise-wide vendor solution
  • Review five key areas of laboratory workflow for which IT support has been critical in the management of COVID-19

Source: OLAH
With the OLAH Enterprise Archiving Solution™ (EAS), organizations consolidate access to legacy data with less time, costs and resources than traditional methods. Find a 2 minute video introduction to OLAH EAS at

This white paper debunks three common myths with these truths and insights.

  • Legacy system failure is a major threat for data breaches, exposure and expense.
  • Archiving legacy systems can be done with greater cost efficiencies, little disruption and shorter transitions. Aging legacy systems are a significant compliance and security risk.

Despite concerted efforts to improve patient safety over the past 20 years, patients continue to experience high-severity injury outcomes. Analyzing a decade of claims data, this new report from Coverys raises vital questions and renewed areas of focus.

Read the whitepaper to learn:

  • Existing safety vulnerabilities across different specialties
  • Where proactive steps can be taken to prevent adverse outcomes
  • How to examine similar occurrences in your own organization and use data to drive change

Source: RingCentral
This four-step guide explains best practices to create a telehealth business model to reach rural patients, so they can access healthcare in a way that's convenient and cost effective, and providers can keep and even add more patients.

Key learnings include:

  • Tips for selecting telehealth technology
  • Details for the effective promotion of telehealth services
  • Tips for evaluating the success of telehealth services

Source: ServiceNow
2020 has solidified healthcare's digital future and accelerated the adoption of new technologies. Still, providers aren't operating with cash surpluses — leaders have to invest in new technologies and processes wisely and take a pragmatic approach to innovation.

These 11 articles contain real-world insights from healthcare leaders on the future of healthcare and the most effective ways to get the best results from technology investments.

Topics include:

  • EHR burnout prevention
  • 20 bold predictions for health IT in the next five years
  • CommonSpirit and SSM Health execs on the next frontier in healthcare innovation

Source: Amwell
Consumer telehealth adoption increased nearly threefold in 2020, driven largely by restrictions on in-person care during the COVID-19 pandemic. But what began out of necessity has solidified into a preference, and members are expressing newfound interest in a wide variety of virtual care options — from simple prescription refills to follow-up care after surgery.

Read the findings from Amwell’s 2020 Physician and Consumer Telehealth Survey for a deeper look into the changes brought about by the pandemic, including insights on interest in leveraging technology for primary care and a range of other routine care.

Download the eBook to learn more about these findings, including:

  • The proportion of members interested in different types of virtual care
  • Member preference for seeing their existing providers virtually
  • Varied openness to virtual primary care, broken down by age and payer type
  • Expected telehealth usage among members moving forward

Source: Amwell
The COVID-19 pandemic has accelerated the healthcare industry’s implementation of telehealth, quickly breaking down barriers to adoption and ushering in widespread usage by both consumers and providers. There was a distinct shift in how telehealth was being used by both parties, signaling an industry-wide transition toward a hybrid care model. Providers, payers and innovators will need to think differently about how they integrate these a hybrid care models.

Amwell’s 2020 Physician & Consumer Telehealth Survey provides a deeper look into the quickly evolving role telehealth will play in healthcare, including insights on how consumer and physician experiences, behaviors and expectations have shifted.

The ebook includes insights on:

  • How COVID-19 has accelerated hybrid care models that combine in-person and virtual care
  • The importance of usability in adoption of telehealth technology
  • How consumer telehealth access and the know-how to leverage it remain highly uneven
  • How, when and how much consumers and providers plan to use telehealth in the future
  • Strategic questions organizations should consider to influence telehealth’s future trajectory

Source: Bright.MD
If COVID-19 has a silver lining, it might be this: telehealth use has skyrocketed. Widespread adoption of remote care is a win for both providers and patients, but in many cases a remote visit takes as much time and effort as an in-person visit, which means we still haven't addressed healthcare's most pressing challenges: patient access, provider burnout, and ever-decreasing margins for health systems.

Heading into 2021, will you implement a robust digital care strategy that puts you in a leadership position?

In this white paper, you will learn:

  • The three fundamental steps of every patient encounter, and how digital tools can streamline them
  • How to scale your most important (and expensive) resource: physicians
  • The importance of engaging patients online, or risk losing them to DTC apps or retail health

Source: Change Healthcare
Driven by the onset of the COVID-19 pandemic, telehealth and virtual care utilization is booming nationwide—and is expected to continue. Explore telehealth trends in a new ebook, Activate Your Telehealth Strategy: Achieve Effortless Interoperability With Change Healthcare APIs.

Learn how the deployment of APIs can help providers integrate common healthcare workflows into their applications to support each stage of the virtual care visit. Find out how APIs can be used to save time and expenses as developers work to improve existing solutions and create innovative new ones.

Key learning points:

  • View recent telehealth claims information
  • Learn a model for applying APIs throughout the virtual care journey
  • Discover how you can explore APIs that suit your needs

Source: Consensus Signal
Recent studies indicate a ten-fold increased risk of hospital readmissions for patients who fail to see a physician within 30 days of discharge. Yet, one-third of primary care physicians are never notified that their patient was hospitalized.

Read this paper to learn how once in force, electronic alerts admissions, discharges and transfers should result in:

• Up to an 18 percent reduction in preventable hospital readmissions
• A concerted effort to prevent relapses after discharge
• Quicker and more effective care coordination between medical teams and healthcare providers

Source: Interlace Health
Realizing the inefficiencies of their dated paper-based informed consent process, a large university medical center in the South removed paper from the process. The old error-prone process was negatively impacting patient experience, cost, productivity, OR utilization and risk management.

By switching to an electronic informed consent solution, the medical center’s clinicians aren’t interrupted in their workflows, patients are more satisfied, compliance becomes almost guaranteed, and procedures aren’t delayed due to lost paperwork.

This report sheds light on:

  • How a paper-based informed consent process can negatively affect patients and staff, and put your system at legal and financial risk
  • The cost and productivity benefits of a mobile informed consent process
  • The ways in which a mobile informed consent solution enhanced interoperability and streamlined clinician workflows at the health system
  • How the university medical center utilized their database of procedures to implement one standardized form for electronic consent, with the ability to quickly and easily customize the form per procedure to include associated information, risks and benefits

Source: Intuitive
The financial pressure on hospitals prior to the COVID-19 pandemic was already intense. Now, after the pause in elective surgeries and added costs for treating patients with the virus, U.S. hospitals may have lost more than $200 billion over the span of a few months, according to estimates from the American Hospital Association

In the months and weeks to come, hospital leaders focused on financial recovery will work to get the most out of their organization's surgical service lines. With the Quadruple Aim as their guide, healthcare leaders can recalibrate their organizations' surgery lines to safely and efficiently deliver patients the care they need.

This whitepaper assesses the three cornerstones of surgical excellence and details resources available to hospital leaders that can further support excellent surgical care amid the current public health crisis.

Source: PatientPing
CMS released a new e-notification Condition of Participation (CoP) as part of the Interoperability & Patient Access Rule and published it to the Federal Register on May 1 2020. Hospitals have one year to comply. This white paper explains the requirements of the e-notification CoP, discusses how hospitals can meet the reasonable effort provision, reviews the compliance survey process, and provides a capability and a compliance checklist that hospitals can use to evaluate their e-notification readiness and solution.

An important resource for CIOs and IT staff as well as compliance, and HIM professionals, this whitepaper answers questions such as:

  • Which type of hospitals are impacted by the CoP?
  • What constitutes "reasonable effort"?
  • What capabilities must a hospital possess to meet minimum compliance requirements?

Source: Interlace Health
Telehealth has helped reduce the spread of COVID-19, keeping many patients at home and out of crowded waiting rooms. But what about those patients that need to come through the doors of the office for care, either related to COVID-19 or for other reasons?

With more providers delivering remote care, the patient intake process also needs to be available virtually. Remote Patient Intake will continue to be a high priority initiative for health systems looking to streamline the intake process, eliminate waiting room traffic and provide patients with the confidence needed to resume healthcare appointments.

This white paper highlights three reasons why Remote Patient Intake plays an important role in today’s healthcare landscape.

Learning Points:

  • Discover how Remote Patient Intake can help promote staff and patient safety by taking the registration process virtual and eliminating the traditional waiting room.
  • Gain insight into how a 'contactless' registration approach impacts patient and staff experience.
  • Better understand how remote patient intake supports the rise of telehealth.
  • Learn how a digital patient intake process positively impacts revenue.

Source: Servicenow
Imagine you're getting ready for a trip — without a map or GPS, you're not getting far. The same scenario holds true with EHR use, if you don't have visibility into your IT infrastructure, you're not going to get far when it comes to eliminating inefficiencies, achieving financial security and delivering optimal patient care.

Your hospital can't afford to drive blind.

Read this guidebook for an overview of:

  • The importance of service visibility
  • Best practices for automating EHR-related clinical and business services
  • How to get to the bottom of operational inefficiencies

Source: Servicenow
Electronic medical records are powerful tools for healthcare organizations, but they place new management demands on clinicians.
How can health IT lighten the load?

In this report you'll learn about:

  • EMR pain points for IT pros and healthcare providers
  • EMR lifecycle management
  • The power of EMR service mapping

Source: eSolutions
As healthcare moves through the COVID-19 crisis, leaders are transforming how their organizations approach operations, care delivery and revenue cycle management. The pandemic is driving technology leaders to solve enduring technology challenges like interoperability, expand telehealth offerings and optimize revenue integrity with cutting edge tools and strategies.

These 10 articles examine the innovations hospitals and health systems can use to optimize operations and protect their bottom line. Topics include the most promising healthcare tech of 2020, concerning trends in health IT and how hospitals can recover millions through a revenue integrity plan.

Source: Allscripts
We've learned a lot from the COVID-19 public health emergency. Healthcare technologies that were once on the back burner are now mission critical. From telehealth and virtual triage to clinical decision support and interoperability — all can make a life-or-death difference to patient outcomes. The lessons of 2020 will help industry leaders reshape healthcare for the better.

These eight articles explore the rollout of current solutions to meet the challenge of the pandemic and discuss how these efforts may improve future healthcare delivery.

Key learnings include:

  • Supporting the safety of individual staff and patients
  • Lessons from emergency healthcare delivery throughout community and national populations
  • Implementing virtual and data-driven solutions that make the best remote care possible

Source: Cerner
Improving the patient experience has been a top priority for hospital and health system leaders for years. However, the rise of healthcare consumerism has challenged the status quo understanding of what truly patient-centric care is. Many leading hospitals and health systems, such as Florida-based BayCare, are meeting the call to deliver patients more convenience, transparency and personalization.

The key to creating a great consumer experience lies in data. Providers and hospital leaders need technology solutions that derive sophisticated insights from both clinical and engagement data — including information regarding health, financial circumstances and communication preferences. To create such a solution, Cerner and Salesforce entered into a collaboration to offer providers a technology solution that combines Cerner’s ability to capture immense clinical data with Salesforce’s customer relationship management technologies.

In this white paper you'll discover how integrated data helps BayCare:

  • Offer providers a holistic view of patients and enables the creation of predictive models to help providers better anticipate patient needs
  • Help nurses provide better care by giving them the clinical information they need along with personal information to make patients more comfortable
  • Allow call center agents to better help patients understand their financial obligations and determine appropriate payment options

Source: Isabel
When seeking care, 58 percent of consumers search online for their symptoms, condition, referred providers or nearby services. Triage Bot, a digital front door for patient acquisition, combines 20 years of Isabel Healthcare’s symptom checker and triage machine learning development with MedChat’s HIPAA-compliant modern chatbot platform.
In this report, you'll learn more about the data and evidence used to create the modern digital front door every consumer wants.

Here's Triage Bot by the numbers:

  • 36% patient conversion rate
  • 92% of consumers would use again when next searching for care
  • 52 medical schools and residency programs use to train on differential diagnosis
  • 50+ integrated electronic health records, CRM platforms, and check-in apps
  • 96%+ symptom checker accuracy across 6,000 conditions including COVID-19

Source: Collective Medical
With the CMS Interoperability and Patient Access final rule, modified Conditions of Participation require hospitals — including psychiatric and critical access hospitals — to send electronic ADT notifications to the primary care provider identified by the patient and any applicable post-acute providers.

While the Conditions of Participation aren’t optional, the benefits that come from them are. Hospitals that learn to leverage the CoP for collaboration can see additional benefits, including reduced care costs and improved patient outcomes.

This downloadable whitepaper will cover:

  • What hospitals need to know about the new rules and how they impact technical and clinical interoperability
  • Why interoperability can help improve cash flow, including saving roughly $1 million in unnecessary care costs, reducing variable cost avoidance by 47 percent and increasing revenue 30 percent
  • What organizations are doing to overcome the emerging concerns facing hospitals — including increased alert fatigue, interruption of ambulatory workflow and unnecessary financial penalties
  • How care teams can use CoP-facilitated interoperability to improve patient outcomes — including reducing opioid deaths 32 percent, increasing follow-up by 15 percent and reducing readmissions by 60 percent

Source: AmWell
MetroPlus Health Plan, a wholly-owned subsidiary of NYC Health + Hospitals, currently serves more than 550,000 members in New York City, 72% of whom are covered through its Medicaid line of business. In response to the COVID-19 crisis, MetroPlus partnered with Amwell to offer their entire member base access to virtual visits.

In this case study, discover how MetroPlus Health Plan engaged its members in virtual care during the pandemic, including how they:

  • Successfully engaged a large Medicaid population in a telehealth benefit
  • Leveraged multiple marketing channels to inform and educate members about telehealth
  • Used interactive voice response (IVR) calls and SMS texts to drive telehealth registration
  • Engaged nearly 7,000 members in under three months

Source: AmWell
Wellstar Health System, a large nonprofit health system in Georgia, was using telehealth primarily in the inpatient setting as COVID-19 began to spread in March 2020. In response to the pandemic, Wellstar deployed telehealth across its enterprise and the full spectrum of care—from inpatient to ambulatory care—accelerating the timeline and escalating the scale of its telehealth strategy.

Read this case study to learn how the health system:

  • Engaged more than 60% of its medical group providers in telehealth
  • Conducted more than 42,000 ambulatory care video visits within six weeks
  • Expanded telehealth into ICUs and med-surg units to better care for patients and limit PPE use
  • Developed a six-step strategy for rapid provider adoption of telehealth

Source: Intuitive
Robotic-assisted surgery has become increasingly popular among clinicians and patients alike, and while some hospital executives still view the cost of investing in a surgical robotic system to be prohibitive, a growing number of executives are finding that with the right strategy, robotic-assisted surgery can improve efficiency and outcomes, which can ultimately translate into reduced care costs.

With the growing popularity of robotic-assisted surgery among both patients and clinicians, Becker's and Intuitive, maker of the da Vinci surgical system and Ion endoluminal system, convened the March advisory call to engage with health system leaders about their organization's respective minimally invasive surgery journeys. This e-book is based on that conversation and several subsequent interviews with hospital executives and physician leaders

Key learnings include:

  • An overview of the robotics journey at San Antonio-based Methodist Healthcare System
  • The 3 phases of robotic-assisted surgery optimization
  • A high-level overview of the latest robotic-assisted surgery platforms

Source: TeamDynamix
As the role of IT service evolves, healthcare CIOs are evaluating whether they have the right technology in place to support evolving requirements, while also keeping budgets in check.  

In a recent market study, IT leaders in healthcare were asked to rate their IT service management maturity levels; approximately 60 percent were in the mid to low range.

For IT teams buried in ad-hoc work, ever-shifting priorities, an increased volume of tickets and chaotic project management, you're probably asking yourself, "Is there a better way?"

Download this report to learn:

  • What is causing the strain on IT support resources
  • Whether you should manage ticket and project work separately
  • How you can lower the total cost of ownership of your ITSM platform

During the early days of the COVID-19 crisis, telehealth became a lifeline for patients and providers. In some cases, implementing virtual care tools quickly made for a messy process.
But now, healthcare systems should reevaluate their digital strategies to ensure telehealth is part of a wide-open virtual front door that not only delivers care in a way that patients expect, but works as a revenue multiplier as well.

Download this report to learn:

  • How to ensure everyone who wants to can access your services online
  • How to move beyond seeing telehealth as a digital substitute and using it as a way to create digital transformation
  • How an automated care-delivery platform can complement all of your care offerings to make them revenue multipliers

Source: PowerObjects
Discover how healthcare organizations are adopting new technology to improve care coordination and patient outcomes. This e-book addresses five of the biggest opportunities to improve healthcare delivery and examines how providers are using secure digital tools to connect patients, providers, and health insurers.

Read the e-book to learn about:

  • Delivering better care in the face of constrained budgets and complex systems.
  • Improving public health outcomes for communities.
  • Supporting care teams to flag performance concerns proactively.
  • Empowering providers to deliver connected and patient-centered care.
  • Communicating using enterprise-grade security to stay compliant.

Source: Nuance
Healthcare executives have identified physician engagement as the most reliable route toward improved performance and more crucial now than ever as healthcare's business model shifts to value-based care. Success lies in enhancing clinical documentation and ensuring clinicians have a seat at the table to lead the charge.

These six must-read articles provide insight on how health IT can drive a healthier clinician experience, including:
• Best Practices for Hospitals' Physician Engagement Efforts
• Empowering the Clinician Around the EHR
• Engaging Physicians in Clinical Documentation Improvement Programs

Source: Microsoft
Digital technologies have promised to give physicians faster, more meaningful ways of interacting with their colleagues. Now, healthcare providers are deploying digital tools to better understand and serve their patients, especially those with the greatest needs who typically incur the highest costs.

Download the report to learn:

Physician perspectives on the greatest opportunities in digital health.
How hospitals are using cloud technology to close gaps in care.
Effective digital tools improving chronic care management.

Source: Intel
Powerful computing technology — automated intelligence, machine learning, analytics — has the opportunity to address healthcare's fundamental problems of cost, quality and access. Providers and IT developers are working together to make the dream of analytics-driven healthcare into a reality.

Download the ebook to discover:

Interesting, data-driven population health initiatives happening at U.S. hospitals.
How different analytics are helping to reduce administrative burden.
How current hospital CMIOs think about the progress and future for data in healthcare.

Source: Lenovo
This e-book discusses through a series of webinars, podcasts, thought leadership articles and expert interviews, and summit participants the ways in which technology and innovation can support emerging models of care delivery. You will read executives’ perspectives on how they build custom IT infrastructure for clinician empowerment, work to eliminate duplicate medical records and to leverage emerging technologies to support are delivery inside the hospital and beyond.

Source: Allscripts
While health IT advancements like the EHR can improve care coordination and facilitate better outcomes, a number of studies suggest the implementation of these technologies has had the unintended consequence of contributing to provider burnout. However, through improved usability and more streamlined EHR use, provider satisfaction and engagement with health IT can be significantly improved.

This e-book comprises seven articles detailing how hospitals and health systems can get the most out of health IT without sacrificing the well-being of their providers. From rethinking EHR design to reducing th

e burden of physician notetaking, these must-read articles offer important insights for better clinician engagement.

Source: Teladoc
The continued need for remote healthcare services across almost every area of care has resulted in the widespread adoption of varied telehealth offerings in recent years and most recently, an influx of consumer telehealth offerings.

Teladoc's second annual State of Consumer Telehealth Benchmark Survey, in partnership with Becker's Healthcare, assessed healthcare executives and key consumer telehealth stakeholders on experiences with telehealth and plans for future adoption. Respondents included for-profit and nonprofit organizations representing acute, academic and community hospitals and provider groups nationwide. The survey results provide a detailed look at executive perceptions of telehealth services and possible adoption trends to come in the next two years.

Download this e-book for insights on:

Shifting utilization strategies among adopters
Preferred staffing models among new and experienced adopters
Barriers to consumer telehealth adoption
Keys to consumer telehealth program success

Source: Allscripts
In this e-book titled "Supporting excellent care delivery: Identifying trends in the cost of care," you will find seven informative articles outlining where IT solutions have led to better outcomes and reduced costs as well as big opportunities for improvement. This is a must-read for hospital and health system leaders to learn:From EHR implementation to revenue cycle automation, hospitals and health systems are making large investments in health IT that can improve care quality as well as lower costs. There have been success stories at institutions across the country, but health IT has also failed patients.

How a critical access hospital reduced its accounts receivable by 40 percent
The impact EHR implementation can have on hospital finances
What to expect in terms of interoperability in the future

Source: Validic
The number of remotely monitored patients worldwide hit 7.1 million in 2016. Over the next three years, this figure is estimated to reach 50.2 million.

Remote monitoring offers patients with various chronic and post-acute conditions the ability to collect and transmit relevant health and wellness data to providers, who in turn can provide data-driven treatment assessments and behavior recommendations. However, despite a substantial value proposition, providers often struggle to implement robust virtual care programs.

To investigate why, Validic, the leading platform for patient-generated health data integration and analysis, partnered with Becker's Hospital Review to conduct a survey on providers' attitudes toward the current and future states of remote monitoring and virtual care delivery.

In this e-book, readers will learn to:

Overcome common technological, financial and personnel concerns that providers cite as key barriers to implementing remote monitoring services
Assess technological infrastructure to promote interoperability while ensuring data is only delivered to physicians once it is actionabl
Evaluate how remote monitoring programs will help them meet new incentives under emerging financial models

Source: Allscripts
The healthcare consumer experience encompasses everything from office interactions to actual patient care. Today, providers have the opportunity to use emerging technologies and protocols to deliver quality outcomes and satisfying experiences with a personal touch.

In this e-book titled "6 Must Reads on Enriching the Consumer Experience," you will find six informative articles discussing ways technology solutions and new approaches to patient care can help enrich the healthcare experience. For hospital and health system leaders looking to revitalize their organization's consumer experience, this is a must read.

Readers will gain insights into numerous topics, including the following:

How health IT is helping turn the tide against sepsis
How team-based approaches can optimize stroke care
How the rise of consumer technologies is changing the healthcare consumer experience

Source: Iron Mountain
In healthcare, the stakes could not be higher when it comes to cybersecurity. Organizations need to prevent the potential loss of revenue and erosion in brand reputation and patient trust. A healthcare breach increases patient churn by 6.7 percent and results in a reputational loss worth nearly $4 million, not counting the estimated $1 million necessary for breach remediation, according to the Institute for Critical Infrastructure Technology.

Unfortunately, the rate of successful cyberattacks is proving there is no such thing as 100% prevention. A recent study by IDG and Iron Mountain revealed that, despite the heavy focus on prevention, nearly 40% of healthcare organizations have experienced a ransomware attack. Considering this, it has become critical for healthcare organizations to evolve to a more balanced data management strategy that enables cyber recovery and resilience.

Read this e-book, based on a roundtable discussion with nine hospital and health system IT leaders, to learn:

What contributes to imbalance in health systems' data management strategy and considerations to better enable cyber recovery and resilience
The strengths and deficiencies of traditional backup and recovery methods
Factors heightening cybersecurity threats against hospitals and health systems

Source: Allscripts
The emerging technologies reshaping modern life are also reshaping healthcare. While it can be difficult to predict how exactly these technologies will effect change, industry leaders can be certain that change is coming. Technologies like artificial intelligence and blockchain will alter the way individual providers deliver care and provider organizations manage data. While these technologies hold the promise of more personalized and efficient healthcare, major transitions can bring about significant challenges.

This e-book titled "Network of the Future — 6 Must Reads," comprises six articles that examine the technologies poised to reshape healthcare and offers insights for effective application of emerging solutions. For healthcare leaders looking to get ahead of the health IT knowledge curve, this is a must read.

Readers will gain insights into numerous topics, including the following:

The role of the internet of things in U.S. healthcare
How machine learning can sharpen clinical decision support
How providers should handle increased patient concerns surrounding privacy and security

Source: Lenovo
Hospitals are gearing up to meet the emerging needs of patients, with a focus on improving the patient experience, outcomes and provider satisfaction. In the new era of internet-connected healthcare, that means clinicians must be able to collaborate seamlessly, and technology is a great enabler.

In this e-book, readers will learn how hospitals are leveraging technology for care collaboration and improved patient outcomes and clinical work environments, as well as how to prepare for the next generation of health IT solutions.

Highlights in this E-book include:

Interviews with Lenovo Health executives
Insight from leading healthcare providers
Real-world examples of Lenovo technology in action

Source: NTTData
From EHRs, to medical claims and genomics, today's hospitals and health plans are inundated with data. While this data often holds the key to patient care improvements, parsing out actionable insights can drain resources. An advanced analytics program is key to this process, but to truly capitalize on such a program, providers and payers must first establish the right foundation.

This e-book provides an overview of challenges providers and payers face when working with multiple data types, from ingesting datasets to identifying data-driven insights. This e-book also provides two examples of how a next-generation data and intelligence platform can help hospitals and health plans leverage non-traditional datasets to improve patient care.

Source: Nuance
Accurate clinical documentation supports proper diagnosis, which in turn supports better outcomes. Physicians and CDI teams should be empowered with the right tools and strategies to support accurate and convenient clinical documentation. This e-book is based on findings from the Becker's-Nuance survey and offers insights into how to achieve clinical documentation excellence.

Download the e-book to discover:

  • Advance clinical documentation maturity with emerging technology
  • Support CDI program optimization with AI-driven solutions and analytics
  • Drive outcomes through physician and CDI team guidance
  • Improve clinical documentation across the continuum

Source: Workday
Artificial intelligence is projected to reshape operations across industries. Arguably, healthcare is the sector where these changes are poised to be the most revolutionary. The promise of AI in healthcare bears out in market predictions. In 2014, the national AI healthcare market was worth $600 million. By 2021, the figure will rise to $6.6 billion, according to a 2018 report from Accenture.

The technology could also mean big savings for an industry facing perpetual cost increases. By 2026, AI applications could potentially generate $150 billion in annual healthcare savings in the United States, according to Accenture.

AI is already reshaping healthcare, and as the technology continues its evolution more changes will proliferate. Leaders from provider organizations of all sizes should not only stay apprised of AI’s evolution but understand what specific benefits the technology can bring to their organization today.

This e-book contains nine articles that touch on the current and future role of AI technology in healthcare. Read on to learn more about which business systems AI will overhaul, the nine areas of healthcare where AI can make the biggest difference, and key AI takeaways from a Becker’s 10th Annual Meeting Speaker Series article.

Source: Intuitive
While medical advancements have helped make surgery more effective and safer than ever before in human history, modern surgical care remains a complicated and imperfect endeavor. However, the continued implementation and optimization of robotic surgery systems is ushering in a new era of surgical care — an era in which precision reigns and clinical variation is relegated to the past.

This e-book contains insights into the robotics programs of Newport Beach, Calif.-based Hoag Memorial Hospital Presbyterian and Hackensack (N.J.) University Medical Center. Both organizations began their robotics journey more than 10 years ago.

Download to learn about:

  • The ways intelligent surgery supports the tenets of the Quadruple Aim
  • What goes into achieving a higher standard of surgical excellence
  • The cornerstones of a successful robotic surgery program

Source: Novarad
The transition toward value-based care is inevitable. For healthcare organizations to thrive in this changing environment, leaders must work to improve clinical outcomes while maintaining fiscal sustainability. When investing in health IT solutions designed to improve, providers must be judicious and only select solutions that will have the broadest impact possible. This Frost & Sullivan research will show you how to optimize hospital information technology to deliver seamless performance and enhance clinical quality and safety.

Download the e-book and discover:

Global healthcare system objectives
What PACS & VNA fail to address
6 benefits of Enterprise Imaging solution

Source: Allscripts
What real patient engagement looks like: 6 must-reads for tech leaders

Patient engagement comes naturally when care is truly patient-centered, on patients' terms. Whether it's mobile billing reminders for millennial patients or virtual visits for busy parents, hospitals need digital transformation to fit seamlessly into patient lives. Engaged patients are not only more satisfied, but they historically have better outcomes and are more loyal to their providers.

This e-book breaks down how to engage patients beyond the walls of the hospital and provider office.

Learn more about:

How to engage and build loyalty among millennial patients
A successful mobile-first engagement strategy for physicians practices
Ways to leverage telehealth beyond video visits
For CIOs, CTOs and other healthcare leaders looking to create stickiness with patients using digital technology, this is a must-read.

Source: Elsevier
3 Approaches to Navigate the Era of Digital Diagnosis

Aches and pains? Jump online for fast answers. Today, we all live one mouse click away from a consultation with “Dr. Internet.”

But synoptic or crowd-sourced information alone can be insufficient in treating conditions with rare or unclear symptoms, and this trend can complicate the patient-physician relationship and slow down effective treatment.

Download this complimentary executive brief for 3 steps that can help your care teams stay aligned with better content and successfully navigate the era of digital diagnosis.

Source: Change Healthcare
Artificial Intelligence, Real Transformation

It’s no secret that artificial intelligence has moved from science fiction to science fact. In healthcare, AI is driving improvements across the care continuum, establishing new standards of care. Now AI is starting to drive improvements across the claims lifecycle. AI can help providers optimize revenue in ways humans and rules-based systems cannot—often without having to replace existing software, change workflows, or make more work for the IT department. The advantages of these solutions are measurable and profound. See how many of these advancements you are aware of.

You’ll learn:

How AI will transform the front-end, mid and back-end of the revenue cycle.
Which advances are available today, the impact they can have and how you can access them.
The questions to ask of any vendor when considering AI solutions.

Source: Intuitive
The Future of Surgery is Intelligent

Surgical history, like the whole of human history, can be demarcated by the evolution of tools. Seminal developments in modern surgical history include the advancement of infection prevention practices in 1913, improvements in blood transfusion practices in the 1940s, and the emergence of minimally invasive surgery and robotic surgery in the 1980s, according to the American College of Surgeons' 100-year timeline of surgical quality improvement.

Intelligent surgery represents the next chapter in the evolution of surgical care and comprises three components: smart systems and instrumentation, human understanding and digital insights. The following e-book is based on a Becker's advisory call with health system executives on the topic of intelligent surgery.

Source: Optum360
Calling all physician groups - 3 strategies to boost your bottom line

Why do some physician groups struggle while others thrive? New challenges, competing priorities, shifting care models and technology innovations make it tough to stay nimble and proactive – for any physician group.

Think about your success in dealing with challenges like:

  • Declining physician productivity
  • A need for engagement as patients assume more responsibility for their care
  • Increased merger and acquisition activity with physician groups as key targets
  • The rise of artificial intelligence throughout the revenue cycle
  • The shift to value-based payments becoming more common
  • Where are the priorities for your group? Even the most successful physician groups can’t do it all.

Source: Leidos
OThe definitive guide to digital transformation: 15 must-read articles

Emerging digital solutions are an important piece of achieving better cost control, driving greater efficiencies and improving patient outcomes. However, discerning which technologies to invest and which to forgo is not a simple endeavor. Leaders navigating their organizations' digital transformation need insight into the latest industrywide technology developments and the innovation initiatives being conducted by their peer organizations.

Download this e-book for 15 must-read articles on emerging healthcare technology trends and digital innovation strategies.

Topics include

  • The most dangerous trends in health IT
  • The best strategy for building an innovation team
  • Why it's time for hospitals to get smart with data

Source: Solutionreach
The COVID-19 pandemic has put the spotlight on telemedicine. With healthcare organizations moving to expedite the launch and expansion of telehealth and virtual services, quick fixes to process hiccups can be especially attractive. However, these quick solutions will not help organizations achieve long-term success. Hospital leaders have to act swiftly, but they should do so with foresight and care.

Download this guide for a complete list of the things you need to do to make telemedicine work.

Source: Amwell
Leading chief financial officers recognize there are limits to brick and mortar assets and virtual care offers opportunities to address challenges in ways that are cost effective and responsive to the quadruple aim.

This e-book provides an in depth look at how telehealth is an enabler of improved care delivery, offering the ability to address clinician burnout and enhance patient access and convenience, all at a lower cost.

Read the e-book to learn:
- The new economics and value equations of virtual care
- Virtual care’s role in improving care, access and physician burnout
- A data-drive approach to consumer adoption to maximize ROI

Source: Workday
Data analytics are increasingly used by hospitals and health systems to bring healthcare's enormous datasets into focus. While the technology has broad applications in healthcare — from tracking patient outcomes to monitoring pharmacy performance — many hospitals and health systems have been slow to integrate data analytics solutions. Barriers include the input of flawed data, a lack of executive buy-in, growing concerns over patient data privacy and ownership, and ineffective solutions that fail to serve the end user.

This E-book contains 10 articles that describe not only the many potential advantages of data analytics in healthcare, but also best practices for selecting and deploying an analytics solution. As several health IT experts agreed in one article, "The potential of using analytics to improve efficiency and outcomes is limited only by physician creativity."

Source: Leidos
Technology innovations have long held the promise of solving some of healthcare's most intractable problems. However, in previous iterations, some technology advancements weren't entirely user friendly. Today, emerging health IT solutions put the human experience front and center to improve healthcare for both providers and patients.

From key priorities for healthcare CIOs to insights on digital integration, this ebook features must-read articles for healthcare leaders focused on innovation.

Source: Teladoc
The value of virtual care has never been clearer. Hospitals across the country and globally have expanded the use of telehealth to address capacity issues system-wide.

Even before the COVID-19 outbreak, telehealth was gaining favor among health care providers. This e-book details the successes of two leading health systems' efforts to expand virtual care programs into non-acute service lines. At this moment, we don't know what healthcare's "new normal" will be once the pandemic subsides. But it is safe to say telehealth will continue to play an important role in the future of care delivery.

Source: Transunion
Reliable data can be hard to come by, but it’s imperative to driving healthcare forward — especially in these trying times. Being able to quickly determine quality data can lead to actionable insights and optimized recoveries.

Download our quick guide to better understand the importance of:

  • Identifying accurate data sources
  • Gathering information in a meaningful way
  • Prioritizing internal and external collaboration efforts
  • Using insights to enhance patient outcomes and influence profitability

Physician burnout can lead to medical errors and affect patient safety, provider attrition, health system economics and more.

But Suki, an AI-powered clinical digital assistant, can help physicians save time on documentation and other administrative tasks, which are major contributors to burnout.

Organizations that use Suki have:

  • Increased revenue through higher encounter volumes
  • Reduced claims denial rates due to high quality documentation
  • An analysis quantifying physician satisfaction and impact on organizational economics as a result of using Suki is available in a short report.

Source: Ingenious Med
Healthcare organizations collect massive amounts of clinical, financial and operational data. But they’re often challenged by the “last mile” – transforming that data into meaningful insights for front-line clinicians that strengthen their bottom line.

This whitepaper examines the challenge of connecting clinicians to insights that improve revenues. Several healthcare leaders share their perspectives on the tools and strategies needed to empower clinicians with insights that help improve clinical and operational performance:

  • The importance of point-of-care analytics
  • Improving data quality, transparency and accessibility
  • Standardizing care for higher quality and revenues
  • The benefits of tracking and sharing performance insights

The whitepaper features expert views from:

  • Doug Mitchell, MD – Co-founder and CEO, Adfinitas Health
  • Dennis Deruelle, MD – Executive Director of Hospital Medicine, American Physician Partners
  • Steve Liu, MD – Founder and Chief Medical Officer, Ingenious Med
  • Chris Hegge – Head of Product Development, Ingenious Med

Source: Geneia
Today’s EHR was not designed to handle collaborative patient care or to position hospitals and health systems for value-based care success.

EHRs do not capture enough information to tell the whole story of individual patients or populations, do not deliver the level of context needed to develop and extract necessary insights and do not easily share data with everyone who needs it.

Download Geneia’s whitepaper, "Hospital Success in Data-Driven, Value-Based Care" to learn:

  • Steps hospitals can take to capture crucial social determinant of health data
  • Key considerations for choosing a population health management solution that seamlessly integrates with the existing EHR

Source: PatientKeeper
In the decade since the HITECH Act was passed, first-generation electronic health record systems provided a foundation for innovations such as electronic prescribing, clinical decision support and predictive analytics.

While usability and productivity issues with EHRs have been well documented, there are significant untapped opportunities to optimize the EHR and health IT to benefit everyone from provider to patient.

In this whitepaper, PatientKeeper outlines a vision for the future of health IT through the next decade, which includes:

  • New data-driven approaches that leverage the clinical information being captured by the EHR to improve patient outcomes and reduce physician burnout
  • Optimized communication between physicians, nurses and ancillary staff to produce better patient outcomes as efficiencies improve
  • Better interoperability to improve care coordination and inspire opportunities for ideas like telemedicine to alleviate physician shortages

Source: Wolters Kluwer
As Medicare Advantage plans improve their performance, enrollment rises. With increased enrollment comes a greater need for quality data to help health plan leaders understand their member population. Initiatives meant to maximize reimbursement, manage risk and implement quality improvements all rely on health plans having accurate patient data.

The problem is that the most critical, valuable data such as medical history and clinician notes are locked away in unstructured text and likely not being used.

Read this whitepaper to learn how innovative technology solutions can be leveraged by health plans to extract clinical meaning from unstructured data.

Source: Flywire
Healthcare data can be ten times more valuable than credit data on the black market. This makes hospitals and health systems prime targets for cyberattacks. According to HHS, there were 477 healthcare data breaches reported in 2017 — more than one per day — impacting 5.579 million patient records. The problem has only intensified. In the first half of 2019 alone, cybercriminals breached 32 million patient records.

This whitepaper explores the greatest threats to healthcare data security, evaluates the pros and cons of the top compliance technology, and what details steps your hospital can take to reduce exposure.

Key learning points include:

  • Tips for identifying data vulnerabilities in technology, processes and staff training
  • The four primary options to protect credit card data

Source: Nuance
When surgical care is delivered in the ASC, both payers and patients win. Surgery patients tend to have better experiences when treated in an ASC, and the price tag on these procedures is generally lower than it would be if performed in a hospital. The bottom line: payers reimburse less for procedures in the ASC, and patients have higher satisfaction with the care experience.

However, as ASCs deliver care at a lower cost, it's important for these organizations to ensure bills are accurate and that claims go out clean and garner fair, timely reimbursement. Payer reimbursement for medical procedures is highly dependent on detailed clinical documentation. The list of possible Current Procedural Technology (CPT) variations can appear endless, even for a single type of operation.

During an executive roundtable at Becker's ASC Review 26th Annual Meeting: The Business and Operations of ASCs in Chicago in October, two Nuance CMIOs and the CEO of Greensboro (N.C.) Specialty Surgical Center, discussed how ASCs can enhance documentation workflow, increase the specificity of clinical documentation and optimize the billing cycle. This whitepaper is based on that conversation.

Source: Allscripts
Clinicians shouldn’t have to adapt to their digital tools. When digital tools are created through a proven user-centered design program, the result is a product that meets user needs and achieves their goals. Allscripts developers follow a rigorous user-centered design process, which enables them to understand clinicians' key concerns, create innovative solutions and measure the results.

A rigorous user-centered process asks, “What would make this the most helpful for the user?” The answer fuels innovation and goes beyond delivering merely a usable solution, but one that actively helps the user.

A human-factors approach considers how humans interact with technology and seeks to improve HIT usability. Clinicians and human-factors scientists alike recognize how taking this approach to software development can improve patient care.

In this issue of Next Now, Allscripts explores the latest thinking in HIT software usability, takes a look at what experts in the field have to say about the impact of human factors, and outlines how Allscripts is examining its approach to usability.

Source: Health Catalyst
The digital transformation is great, but is it working for healthcare? Decades into the digital age, healthcare data still isn't living up to its promise. But it could.

In this e-book, we’ll show you how Health Catalyst has developed a new model for its Data Operating System (DOS™) to bring healthcare organizations the benefits of a more flexible computing infrastructure in the Microsoft Azure cloud.

  • This e-book outlines next-generation best practices:
  • Identify the levers for improved healthcare data analytics
  • Learn seven key capabilities to maximize your analytics investment
  • Understand the questions you need to ask to assess your current data analytics capabilities and determine the best next steps

Also, see how Queen’s Health Systems used data analytics to better identify at-risk patients.

Source: Amwell
Netsmart, one of the longest-standing healthcare IT companies in the country, designed an electronic health record (EHR) to address substance use disorders, specifically opioid addiction. Netsmart partnered with American Well to integrate telehealth into this substance use-specific EHR. Through this integration, providers can initiate virtual visits within the EHR via on-demand or scheduled visits.

Read this case study to learn how this integration:

  • Provides health systems with better access to psychiatrists and addiction specialists
  • Allows ED physicians to make better decisions regarding substance use and behavioral health
  • Helped a health system reduce ED wait times, achieving a 33% reduction in costs for consumers
  • Combines telehealth, opioid registries, and quality indicators to meet the payment of value-based care for opioid addiction

Source: Sonifihealth
A study conducted at a Texas hospital showed how EHR-integrated digital whiteboards in patient rooms outperform traditional marker boards in effectiveness, efficiency and experience.

This whitepaper gives an overview of the intended uses and perceived challenges of in-room patient whiteboards, as well as:

  • How whiteboards with integrated technology provides advantages in accuracy, time savings, satisfaction, education outcomes and value
  • Why handwritten marker boards can negatively affect quantifiable outcomes and qualitative patient and staff feedback
  • What should be considered for a successful deployment of a digital whiteboard solution

Source: KenSci
The drive towards greater penetration of machine learning in healthcare is being accompanied by increased calls for machine learning and AI based systems to be regulated and held accountable in healthcare. Explainable machine learning models can be instrumental in holding machine learning systems accountable. Healthcare offers unique challenges for machine learning (ML) where the demands for explainability, model fidelity and performance in general are much higher as compared to most other domains.

While healthcare ML has demonstrated significant value, one pivotal impediment relates to the black box nature, or opacity, of many machine learning algorithms. Explainable models help move away from the black box nature.

In this research paper, KenSci:

  • Explores the impact of Explainable or Interpretable Machine Learning Models in Healthcare
  • Review the notion of interpretability within the context of healthcare, the various nuances associated with it, challenges related to interpretability which are unique to healthcare and the future of interpretability in healthcare.
  • Demonstrates how the user can understand the arrival of predictions by the ML models

Source: Zotec
The American healthcare system is at an inflection point. Care costs and patients' out-of-pocket expenses are rising, reimbursements are declining, and a presidential election is on the horizon. What the future of healthcare will look like, from a regulatory standpoint, is deeply uncertain.

While healthcare leaders may have substantive disagreements about the best ways to meet these challenges, few, if any, would advocate for the status quo. Big change is coming to healthcare — that much is certain. The question is which stakeholders are going to be the primary drivers of that change: providers, disrupters, regulators, or some amalgamation of these entities?

During a Becker's advisory call in October, several healthcare executives discussed the need for price transparency in healthcare, the lessons traditional provider organizations can learn from retail healthcare and what the future of healthcare delivery could look like.

This ebook is based on insights and ideas shared during the discussion.

Source: Navigant
While transactional businesses like retail focus on winning a single sale with a customer, healthcare is a "relational" industry where long-term relationships with customers are essential. And, in today's device-driven world, health systems need a comprehensive digital strategy to establish relationships with patients that extend beyond the four walls of a hospital.

At Becker's 5th Annual Health IT + Revenue Cycle Conference in Chicago in October, leaders from Navigant, a Guidehouse company, led healthcare executives in a roundtable discussion on how hospitals can enhance their digital presence to improve revenue cycle management and consumer engagement.

Key learnings include:

  • The benefits of robotic process automation
  • The growth of consumerism and the importance of consumer contact centers
  • Using technology to address challenges beyond the revenue cycle

Source: Amwell
Pediatric Associates, the largest privately-owned primary care pediatric practice in the country, cares for more than 500,000 patients—55% of whom are in risk-based contracts under Managed Medicaid. The organization found that many of its patients were utilizing the emergency department for low-acuity conditions that could be better treated either in a primary care office or through telehealth.

In this case study, Pediatric Associates discusses how it integrated telehealth into its triage line to divert unnecessary care from the ED and improve access.

Read the case study to learn how Pediatric Associates:

  • Conducts more than 3000 telehealth visits per month with existing patients
  • Uses telehealth to decrease patient wait times by 75%
  • Reduced ER use by 60% among high ER utilizers for low-acuity conditions
  • Expanded beyond its triage line to care for pediatric patients across Florida

Source: Amwell
Blue Cross Blue Shield of Massachusetts launched its telehealth program, Well Connection, in 2016 by offerings its members access to both medical and behavioral health services. The health plan quickly found that Well Connection was being underutilized by its network of behavioral health providers.

In this case study, Blue Cross Blue Shield of Massachusetts reveals its strategy for engaging its network of behavioral health providers in telehealth to address member access issues and increasing demand for mental health services.

Source: Allscripts
When examining innovation in healthcare delivery, the perspective of community hospitals can be overlooked. While they may not have the largest footprint, small to midsized community and critical access hospitals are essential to in the U.S. healthcare system. Fourteen percent of Americans, or approximately 46 million people, live in rural counties, according to the Pew Research Center.

In October 2019, Allscripts hosted a private summit in Chicago at the Becker's Hospital Review 5th Annual Health IT + Revenue Cycle Conference for leaders from hospitals with 100 or fewer beds to discuss opportunities and challenges in the rural healthcare landscape, including innovation, clinician burden, population health and variation in clinical care and practice.

This whitepaper revisits the event and details actionable insights to help hospital leaders support the clinical care patients deserve and generate the ROI their organizations need.

Source: Leidos
Do you know how your competitors perform in clinical quality, cost, and market share? We do.

Can you identify the most impactful opportunities in quality, cost and market share? We can.

If you can, will you be able to sustain those changes? We will.

Pulse performance improvement takes an innovative vector, or service line, approach to focus on the most significant performance issues impacting clinical and operational performance. It resonates with health systems because it avoids ineffective silo-driven optimizations traditionally offered by most consulting firms.

Instead, Pulse utilizes powerful analytics to diagnose areas of opportunity and uses a continuum approach to span the organization (across clinical, revenue cycle, supply chain, pharmacy and post-acute domains) to identify areas where performance can be optimized.

Hospitals and health systems can realize significant, sustainable improvements without expansive and expensive teams of consultants and resources to achieve outcomes.

Read the whitepaper to learn:

  • How to successfully leverage data by understanding true current performance
  • The importance of thinking outside of the silo and into cross-functional service lines
  • The blessing and challenge of widespread EHR implementation

Source: Imprivata
As cyberthreats grow, patient data requires more than a single layer of password protection. Yet adding more log-in points will only add to administrative burden — Physicians already log in and out of networks and applications up to 70 times per shift. Today, hospital CIOs and CISOs need a detailed and sophisticated identity and access management strategy. This means knowing who accessed protected health information and whether they had the proper permissions. It means managing those provisions across thousands of employees with different levels of access. It also means adding security without hindering people who need access to hospital networks to do their jobs. It's time to make your identity and access management strategy secure and seamless.

Fill out the form to download a report on how to:

  • Manage staff access rights to networks and applications
  • Improve security without adding more passwords
  • Simplify the authentication process for clinicians

Source: HP
Hospitals spend a lot of time and money reinforcing firewalls and protecting server infrastructure. But many organizations leave endpoints like PCs and printers unprotected. These seemingly innocuous tools can be the gateway for malware, putting the entire network — and the patient data connected to it — at risk.

Source: American Well
UMass Memorial Health Care, the only designated Level I Trauma Center in Central Massachusetts, had a legacy telestroke program that was built using 14 different communication systems and required 21 steps to complete a consult. In an effort to simplify this program, UMass Memorial partnered with American Well to consolidate communication tools and automate workflows.

Read this case study to learn how UMass Memorial:

  • Conducted more than 1,000 telestroke consults in six months
  • Decreased the number of communication systems from fourteen to four
  • Reduced the number of steps required for a consult by 38%
  • Expanded telehealth to its teleNICU program

Source: Rectangle Health
Patients want to feel safe and secure during their next physicians visit. But with over one billion people affected by data breaches in 2018 alone, it's no surprise that consumer confidence in healthcare is falling.

Outlined in this whitepaper, readers will learn about trends in healthcare security, as well as solutions to reduce risk of a breach by understanding:

  • Breach notification requirements under HIPAA’s rules and regulations
  • The costly consequences of a data breach
  • How advancements in technologies can offer additional risk

Source: Oracle
Leading healthcare organizations are leveraging the power of the internet of things and blockchain to improve patient outcomes and optimize internal operations. Read this whitepaper to find out what healthcare professionals can realistically expect from IoT and blockchain in the future and encounter real-world examples of how healthcare organizations are already benefiting from these innovations.

Learning Points:

  • Discover how IoT fits in the Healthcare space
  • See how industry-leading organizations are leveraging blockchain to optimize their operations
  • Learn the power of data-driven Healthcare

Source: API Healthcare
Learn how VCU Health’s investment in staffing technology has helped them better predict, plan and adjust their staffing. With more data-driven staffing decisions, they can optimize staff distribution and improve unit financial performance. And, their staff has more input into scheduling, which boosts satisfaction.

Source: Imprivata
There is significant momentum behind electronic prescribing of controlled substances (EPCS), with mandates being passed at the national and state levels. While your organization may already be considering an EPCS solution, it’s important to understand the complexity of such a project, including the DEA requirements of EPCS.

There are a number of tactical steps that IT, clinical leadership, pharmacy, application/EHR teams, compliance/credentialing departments, and others must take together to successfully implement EPCS and realize its significant benefits. These steps can be organized into five key phases: assessment, preparation, testing, enrollment, and deployment.

Our EPCS Readiness Guide provides the steps performed during each phase, including the suggested departmental owner of each task, to help you keep your EPCS project on track.

The EPCS Readiness Guide includes:

  • The most important steps to follow in each phase of the project
  • A suggested timeline to map out your EPCS initiative
  • A handy matrix you can use to track your progress
  • Helpful tips and references

Source: Nutanix
Is your healthcare organization in need of digital transformation? Download this white paper to learn how to consolidate legacy infrastructure, simplify management, align IT to embrace technologies such as cloud computing, AI, and IoT. This white paper will explain how to recognize the importance of becoming more agile, efficient and cost-effective in meeting both business and patient expectations.

In this white paper, healthcare organizations will learn how to:

  • Leverage cloud based technologies
  • Gain actionable insights with AI and data analytics
  • Digitally transform healthcare and much more!

Source: Allscripts
Community hospitals are juggling the needs of providers and staff, addressing shrinking margins, and sustaining community relationships. However, an EHR makes it possible to meet all of these challenges while still keeping up in the rapidly changing world of healthcare.

Source: Accelerate Diagnostics
 Improving outcomes and reducing cost for the treatment of sepsis patients while enhancing your Antimicrobial Stewardship Program is a challenge. Faster antimicrobial susceptibility results can improve patient outcomes and quality measures. Technology is available today to achieve these goals, but it must be justified to administration. Learn how three leading healthcare institutions successfully positioned the need for change and how statistically significant quality improvements were achieved post implementation.

Benefits are:

  • A reduction in patient length of stay
  • A reduction in days on antibiotic therapy
  • Faster time to optimal therapy

Source: Imprivata
Sometimes you need expert advice - not from a vendor, but from actual peers who have successfully deployed single sign-on (SSO) and strong authentication at their hospitals. In this paper, IT executives from various hospitals give advice to those who are contemplating the implementation of SSO and strong authentication. What follows are 20 valuable tips for the successful procurement, implementation and deployment of these solutions.

Tips include:

  • Understand your clinical workflows and engage users early on.
  • Determine where and how SSO should fit into your IT security strategy.
  • Understand how the solution you choose works with technologies from other vendors.

Source: Ingenious Med
Hospitals and health systems are constantly challenged to grow revenues and reduce costs. At the same time, they must meet the differing demands of fee-for-service and value-based environments. To be successful, it’s critical for providers and administrators to have effective systems to measure, standardize and align physician performance with their business goals.

This white paper shows how an enterprise-level platform that integrates with multiple EHRs to readily capture, share and analyze clinical, financial and operational data can deliver measurable ROI no matter the setting. Executives from a variety of healthcare organizations share how they’ve benefited from delivering actionable data in real time to physicians and executives.

You’ll see how intelligent data and platforms can:

  • Seamlessly connect data throughout the system and care continuum
  • Optimize provider workflows to reduce administrative burdens and improve productivity
  • Maximize fee-for-service revenue while supporting value-based initiatives

Source: Regent Surgical Health
Using the case study of Blockbuster and Netflix, Regent Surgical Health examines healthcare parallels in a new white paper. The story of these competitors offers six key “lessons learned” that have relevance today for health systems looking to leverage new technology, data, customer preference, and care delivery models to lead healthcare into the future.


  • How to avoid penny-wise mis-steps that cripple customer satisfaction
  • How business strengths can drive innovation complacency
  • About a new technology poised to propel ASCs beyond the tried-and-true

Source: API Healthcare
Learn how a VP of Operations and the system VP of IS teamed up with HR and nursing to standardize staffing practices enterprise-wide. By changing how they staffed and better leveraging workforce management technology, Memorial Hermann was able to ensure that staff were working up to their commitments and reduce their dependency on agency staff. Now, nurses appreciate more scheduling equity and a better work/life balance.

Source: Ingenious Med
With 3,000+ physicians, four acute-care hospitals and over 30 outpatient centers and clinics, San Diego-based Scripps Health continually examines its workflows and information exchanges to uncover operational efficiencies and grow revenues. This focus is critical in an era of shrinking reimbursement and regulatory uncertainty.

Many large health systems like Scripps rely on outside partners to help deliver quality care and optimal financial performance. However, finding trusted, long-term technology partners who deliver on their promises is rare in today’s healthcare environment.

That’s why the Scripps partnership with Ingenious Med® is so noteworthy. In this case study, you’ll learn how the collaboration:

  • helped Scripps transition to an integrated electronic workflow with uniform data and analytics throughout the care continuum
  • drove strong fee-for-service revenue growth while supporting value-based initiatives
  • used intuitive reports to accelerate performance improvement across locations and providers

Source: Hospital IQ
Managing patient flow is a growing and complex challenge for hospitals and healthcare systems of all sizes.

Typically, the problem isn’t that hospitals lack enough beds, staff or data. Rather, the challenge is their inability to match their capacity and workforce to anticipated patient demand. The issue isn’t insufficient resources; it’s insufficient resource management.

In this whitepaper you will learn how predictive and prescriptive analytics can:

  • Be used to align capacity to true demand and better manage length of stay.
  • Empower front-line decision makers to commit to continuous process improvement.

Source: Allscripts
A successful population health strategy is built on a solid foundation of data. While the rapid digitization of healthcare ensures the proliferation of data across the enterprise, providers must still figure out how to glean actionable insights from large repositories of information. This critical need has inspired the development of numerous solutions produced in a highly competitive and crowded health IT marketplace. In this market, providers must learn how to assess product functionality and vendor capabilities, making IT purchasing decisions complex and drawn out.

In our white paper, “Considerations in Selecting a Population Health Management Solution,” we highlight the top six capabilities to look for when assessing population health technology vendors. Topics discussed include: Security standards, adaptability and value-added services, among others.

Source: American Well

According to the American College of Emergency Physicians, more than 80% of emergency department clinicians lack the mental healthcare resources to adequately serve patients.

To address this problem, Behavioral Healthcare Providers partnered with health systems across Minnesota to deliver mental healthcare via Telehealth.

The top reasons for using Telehealth:

1. Safety - patients may be at risk to harm themselves or others if not seen immediately
2. Care - specialists review symptoms, diagnose and offer recommendations in real-time
3. Support - mental health professionals can assist ED staff to locate appropriate resources

Through this program, the organization has been able to:

  • Reduce ED admissions by 19%
  • Decrease wait times to 36 minutes
  • Refer 55% of encounters to outpatient services

Source: Vocera

A Six-Point Checklist for Defining Change

Integrated technologies have already begun to impact the discipline of nursing. Nurse leaders are positioned to influence how technology is applied in the patient care environment - but many aren’'t asking the critical questions that need to be asked, or claiming their rightful seat at the table.

My 2018 CNO Perspective shows you, as a nurse leader, how to:

  • Use integrated technology to help solve your most urgent challenges of today
  • Choose technology that lets conversations center on the patient
  • Work in partnership with IT to ensure the clinical perspective is always front and center
  • Change is here, happening now, and will only accelerate. This is a report about what to do about it

Source: TriMedX

Many hospital and health system leaders neglect their greatest savings opportunity: clinical assets - the medical equipment you own, service and continue to buy, even as the demand for inpatient care dwindles. In this white paper, readers will learn how to reduce operational and capital expenses by moving up the clinical asset maturity curve.

Download TRIMEDX's white paper to learn how to:

  • Improve clinical asset utilization
  • Extend the life of clinical equipment
  • Improve the capital planning and budgeting process
  • Boost organizational efficiency and nursing satisfaction

Source: Philips

With hospitals collecting more and more data and rising expectations from patients around their healthcare needs, the case for artificial intelligence (AI) adoption is compelling. AI is now gaining traction in healthcare because of its ability to help generate insights from large amounts of data - offering a much-needed helping hand to overburdened staff. For healthcare IT leaders, there is much to gain from the insights, recommendations and operational support that AI promises.

In this paper, we will explore how artificial intelligence (AI) can help health IT leaders drive operational efficiency and support clinical decision making. The paper will delve into four key ways in which AI can support the goals of health IT leaders as they continue to manage their digital transformation.

These areas include:

  • Improving operational performance and efficiency
  • Supporting high-quality and integrated clinical decision
  • Enabling population health management
  • Empowering patients and consumers

Source: Progress Health Cloud

The transition to value-based outcomes, an aging population, and new mobile and wearable technologies are driving changes in every aspect of the healthcare industry.

Advances in digital health technologies hold great promise that healthcare can be delivered in smarter, simpler, and more cost-effective ways. Mobile technologies can foster patient engagement, enhance care team communication, reduce the cost of delivery, and improve the healthcare experience for both patients and their providers.

The key is figuring out which apps to tackle first. This document outlines a few of the key use cases that are showing a positive impact. While this isn't an exhaustive list, it provides several great places to start on the digital health innovation journey.

Source: Change Healthcare

As you manage the transition to value-based care, it's easy to get overwhelmed with the volume of data you're pulling to drive decision-making. How can you glean the insights you need and feel confident you're on the right track? Use our ADOPT Analytics Guide to assess your organization's analytics maturity and to increase your competencies.

Source: Appian

Read this whitepaper to learn how healthcare organizations have responded to today's care demands by implementing low-code development platforms.Discover how to enhance daily processes and catalyze digital transformation across healthcare enterprises by providing opportunities for:

  • More sophisticated data integration
  • Reduced ownership costs
  • Higher emphasis on patient and clinician experience
  • Enhanced business agility
Source: Imprivata

A single staff member's error can lead to a data breach at your hospital. Healthcare providers enter their passwords dozens of times per day and could easily fall victim to a phishing attack or other targeted manipulation. Once hackers have the passwords, they can bypass perimeter security and steal valuable information that could cost your organization millions. However, with two-factor authentication you can differentiate between legitimate and illegitimate information requests without disrupting the clinical workflow.

In this white paper, you will learn:

  • How to assess the risk of phishing attacks in your organization
  • Build your defenses against attackers
  • Implement two-factor authentication for remote access
  • Educate users systemwide
Source: Microsoft

Too many organizations don't realize how sophisticated cyberattacks have become. Hackers are no longer mischievous high school kids hiding in their parents' basements. They are well organized, with tools in their arsenals that include easily obtainable software development kits - complete with product support. Yet, based on security reports from Kaspersky, Experian, Verizon, Mandiant, and others, organizations remain remarkably vulnerable.

Discover how health organizations are using Microsoft Cloud solutions to protect your patient's data from unauthorized disclosure, theft of records, and ransomware.

Source: Microsoft

Discover how health organizations across the globe are partnering with Microsoft to move beyond digitization into transformation and rallying with innovation.

Microsoft is best known for its key role in the computing revolution. Less well known is the role Microsoft plays today in the health industry, but a similar revolution is underway and once again the company is at the center. The sector is not immune from digital disruption that has changed so many other sectors and redefined our perspectives. Moving beyond digitization into transformation is the new challenge, and health organizations across the globe are rallying with innovation.

Source: RelayHealth

There was a time when healthcare data collection meant keeping track of the encounters and costs in your own facility. In today's increasingly risk-based environment, that's no longer an option. You need to connect to data that's not yours, or your analytics will be based on incomplete information.

Within this white paper you'll learn:
- Why you need more data than what is currently in your network for success in the value-based care journey
- The three most common reasons healthcare data doesn't meld easily in its raw form
- The top five key questions to ask a data platform vendor

Source: RelayHealth

The age of Big Data has long since arrived in healthcare, and it continues to evolve rapidly. Solutions that once seemed like the silver bullet are struggling to keep up with increased demands. The biggest change: managing the data that lives outside the four walls of your enterprise. Read this whitepaper focused on how a data platform can unlock the value of healthcare data. You'll learn:

  • Why an EDW model may not be enough for your health system
  • How data acquisition at scale and data access are easier with the right tools
  • What you will need to maximize data value
Source: Hayes

In this new eBook, we cover meaningful use, the implications of its evolution into MACRA, and the way evidence holds the key to the enigma that is big data and its use in improving healthcare delivery.

In this eBook, you'll learn:

  • How to scale the big data mountain using evidence as your guide
  • The relationship between evidence and big data
  • The tools needed to succeed
Source: Sunquest Information Systems

More and more hospitals are meeting the demand for cost-effective, patient-centered care with genetic testing. As the volume of genetic testing grows, healthcare facilities are expanding their in-house capabilities. A critical question they'll face: will it be more efficient to build or buy the informatics pipelines needed for a molecular lab?

Sunquest's new white paper Build or Buy: Optimizing Informatics for Genetic Testing outlines the factors involved in making such a decision, including:

  • Managing the complexity of genomic data
  • Ensuring accurate, up-to-date variant knowledge
  • Prioritizing financial and human resources for return on investment
Source: Salesforce

Studies show 36% of customers are willing to switch health plans for a better customer experience. Delivering the ideal member experience is no simple task but insurers now find themselves with a valuable opportunity to stand out from the competition. Find out how to transform your call center and member experience with the latest e-book from Salesforce.

Source: MarkLogic

Healthcare organizations today are striving to stay relevant by improving customer satisfaction, reducing costs, delivering better outcomes for patients, and building a modern sustainable enterprise. Dealing with the sheer volume and diversity of standalone, proprietary healthcare systems and heterogeneous data is a significant hurdle to achieving healthcare business objectives. Aggregating, harmonizing, and enriching data to get a 360-degree view of a member or patient is more crucial, yet more difficult, than ever. The MarkLogic* Enterprise NoSQL database platform running on the latest generation of Intel® Xeon® processors creates an agile, modern, scalable platform for innovation across the healthcare enterprise.

Source: Salesforce

To understand how Americans today communicate with their healthcare providers, their opinions on telemedicine and wearable devices, and their experiences with post-discharge care, Salesforce conducted its "2016 Connected Patient Report." The report found that people primarily interact with their physicians through in-person visits, phone calls and emails, but are open to virtual care treatment options enabled through technology. The report also found that following discharge from a hospital or clinic, insured adults with a primary care provider strongly believe improvements can be made to their experiences through better communication with their primary care doctor and throughout their care network.

  • Learn why 62% of patients think wearable data might save them money.
  • Discover the number one way care can improve after a hospital stay.
  • Find out if virtual care options are a flop or the wave of the future.
  • Source: Microsoft

    Discover how health organizations are using Microsoft Office 365 and Windows to maintain contact with patients through apps, devices, and a trusted cloud environment.The Patient Engagement solution ensures that your providers can share critical information in near-real time while reducing the wait for patients to be connected to the next clinician.

    Patient engagement in healthcare is no longer about care delivered at discrete points in time. This solution creates a continuous feedback loop for your providers and their patients—inside and outside of care facilities.Through devices like bedside tablets, patients can explore content tailored to their condition. Clinicians can use the same devices to access electronic health records and other hospital tools.

    Source: MobileSmith

    The adoption of value-based purchasing programs has put healthcare executives in an innovator's dilemma: how to allocate resources to run their businesses today while remaining viable for the onset of consumer-driven choice and transparency? This whitepaper examines: (1) where the fragmented healthcare delivery system in the US is struggling to adopt VBP; and (2) how payers, providers, and employers can partner to confront the 2-sided financial risk of VPB by providing healthcare's "new front door"—a transparent patient care navigator.

    In this whitepaper you will learn how to:

    • Address the Innovator's Dilemma in your healthcare organization
    • Adopt patient experience technologies that accelerate VPB goals
    • Select the right programs for immediate impact
    Source: NTT DATA

    Health plans need specialized analytic solutions to improve care, reduce costs and enhance member satisfaction. But they face two problems in doing this: advanced analytics solutions are expensive and time-consuming to implement, and running them typically requires data scientists with healthcare experience, who are difficult to find.

    To help health plans overcome these hurdles, NTT DATA developed three analytics-enabled solutions that organizations can use to drive new business growth and better manage key business indicators, such as medical costs, population risk and member engagement rates. By deploying NTT DATA's medical cost management tool, one health insurer identified nearly $3 million in excess payments within four months of claims data.

    Read on to learn how NTT DATA's cognitive engine-driven predictive analytics solution, medical cost management solution, and member sentiment analysis platform empower health plans to gain insights into their member risk patterns, medical spend trends and financial operations — faster, cheaper and easier.

    Source: Secure-24

    Breaches and cyberattacks are on the rise in the Healthcare industry and the reality is that patient data and lives are at stake. With increased digital technology comes the increased exposure to cyberattacks that can impact patient care delivery, safety, and privacy. Due to the vast channels by which healthcare providers are vulnerable, the need to protect patient data is critical and security must be at the forefront of board discussions.

    Download "Managed Security Services Models for Healthcare Providers: How They Work" to learn:

    • Benefits of engaging a provider to proactively monitor and manage security systems.
    • How to choose the right security provider.
    Source: Salesforce

    Learn more about the different use cases and approaches your organization can take to integrate with Salesforce Health Cloud.

    • Take a closer look at the methodology of identifying and developing the use case.
    • Read about how UCSF is transforming breast cancer screening and treatment with EHR integration through a middleware partner.
    • Explore how Salesforce extends the EHR for a unified patient view through integration.
    Source: Imprivata

    Cybersecurity is an evolving battlefield confronting the healthcare industry with unprecedented threats. Learn how to out-maneuver your opponents and secure your healthcare facility by employing astute military-inspired strategies and cutting edge technologies.

    This whitepaper will offer you a fresh perspective on your cyber security challenges by:

    • Helping you identify your enemies and their most common healthcare attacks
    • Helping you understand your healthcare facility's weaknesses, including:
      • Risky employee behaviors
      • Specific clinical workflow requirements
      • Shared workstation challenges
      • Specialized social engineering threats
      • Offering you healthcare-specific insights into the causes of your weaknesses
      • Equipping you with managerial strategies to turn your weaknesses into strengths
    Source: Sunquest

    At no time in healthcare history has there been a greater convergence of impactful and diverse issues on the lab. The challenges to medical labs and healthcare organizations include: cuts to financial reimbursements and lab fees, the rise of healthcare mergers and acquisitions, the potential of precision medicine, the need to optimize test utilization and the demand for greater healthcare interoperability.

    Read the whitepaper to learn how the right platform can help:

    • How laboratories can meet the challenge of reimbursement cuts and fee-for-value models through optimization of orders and fast billing
    • How an enterprise LIS platform can drive efficiency and better outcomes
    • How to support a multi-lab environment for improved workflow, routing and sharing of tests
    • How a laboratory information management system can help maximize the potential of precision medicine
    • How laboratories can help advance interoperability in medicine.
    Source: American Well

    Beacon Health System recently launched an integrated telehealth program using a three-step implementation strategy. Read the case study to learn how Beacon Health:Looking to get started with a system-wide telehealth program but don't know where to begin?

    • Formed a governance group representing all relevant telehealth stakeholders
    • Helped employer groups see a return on investment for telehealth in the first year
    • Extended its own clinical talent with remote provider rounding
    • Drove provider adoption through test groups that included pediatricians, dermatologists and PCPs
    Source: Nuance

    As health systems increase their financial stake in outpatient surgery centers, administrators are seeking technology to streamline workflows and improve documentation and coding accuracy for outpatient surgeons to enhance revenue capture and quality ratings.

    Source: Philips

    Healthcare organizations are valuable and sensitive infrastructures due to their support for people's well-being and safety but they are dealing with ever-growing and increasingly sophisticated cyber threats. Personal health data is extremely valuable and tends to be the most prized by cyber criminals. Unlike credit card data, which you can change and replace, you cannot change your healthcare data easily. Healthcare information has all of your most sensitive data all in one place. This makes it very popular for identity theft, billing and insurance fraud, and extortion.

    Healthcare providers also face serious shortages of skilled IT professionals who can properly deal with cyber intrusions and every day new cyber threats emerge, varying in sophistication. The most destructive have brought whole IT systems down, compromising patient records and crippling a hospital's operations.

    In this paper we will explore the challenges facing healthcare IT leaders and discuss the multi-faceted approach required by all stakeholders in the healthcare ecosystem to manage and mitigate this pervasive threat.

    Source: ServiceNow

    Electronic Health Record (EHR) systems have become a mission-critical component for delivering appropriate and timely high-quality care. They function as the single source of truth for providers and patients.

    Find out how leading Healthcare providers are using a proactive approach to keep their EHR and supporting infrastructure continually running and compliant with strict regulations for health data security and privacy.

    Learn more about keeping critical systems operational and sensitive data secure.

    Source: KORE Wireless

    The IoT healthcare market is expected to grow to $158B by 2022, as IoT solutions are increasingly adopted by clinicians and healthcare providers looking to bridge physical distance, provide high quality care, and ultimately improve patient outcomes. However, in many cases the critical impact of IoT innovations has been constrained by a highly fragmented and regulated healthcare market and IoT landscape.

    Download the whitepaper to learn more about:

    • How to successfully navigate the complex IoT ecosystem to deploy the right mix of IoT technologies
    • Technical innovations enabling connected care and healthcare IoT expansion
    • Key considerations for connected healthcare success
    • Best practices for executing go-to-market strategies quickly and efficiently
    Source: Capella University
    It's no secret clinicians are frustrated with EHRs. However, digital patient records have contributed to numerous improvements in care and will remain a permanent fixture in healthcare for the foreseeable future.

    EHR adoption is "nearly universal" among acute-care hospitals today, with 96 percent of facilities live on the technology as of 2015, according to an analysis by the Office of the National Coordinator for Health IT at HHS. Yet without clinician buy-in, hospitals and health systems cannot fully capitalize on the technology's benefits.

    As health IT becomes more integrated into hospitals' clinical and operational workflows, it will become increasingly important for clinicians and executives alike to understand how EHR systems work. Formal training offers one solution to ensure hospital staff — from front-line employees to C-level leadership — get the most out of these systems.

    In this white paper, readers will learn:

    • The history of how EHRs were integrated into the hospital setting in the U.S.
    • Examples of how leading providers are using EHRs to support patient care improvement efforts
    • How education programs can support hospital leaders in building IT efforts and maintaining clinician buy-in

    Source: Ergotron CareFit
    Battery power is an often overlooked, yet essential, component in today’s healthcare environments, especially for mobile medical carts that bring electronic medical records and tools to the patient’s bedside and across your entire campus. To support the best care, battery technology and its associated equipment needs to be safe, tested and reliable. In this white paper, you’ll learn about the battery technologies available to power your organization’s medical carts, along with:

    • The importance of selecting a technology that protects against battery-involved fires
    • Which features you should consider during battery selection
    • The advantages of Lithium Iron Phosphate (LiFe) batteries, including longer cycle life

    Using this information, you can power your mobile medical carts with the right battery system that allows caregivers to spend less time focused on charging technology and more time on what’s most important—their patients.

    Source: Scorpion
    The patient experience has changed.

    Today’s experience doesn’t start when the patient walks in the door of your hospital or clinic; it starts the moment the patient asks Google about that mole, that itch, or that sore throat…

    Which is why having a strong digital marketing strategy is so important for your healthcare organization.

    In the whitepaper, “Why a Strong Digital Strategy Is a Critical Component of the Patient Experience,” you’ll learn how to create that strong digital marketing strategy, so you can start giving patients the end-to-end experience they expect.

    In this whitepaper, you’ll get:

    • A real-life story of a concerned father whose patient journey started on a smartphone
    • An analysis of how the Internet has disrupted traditional healthcare, from patient expectations to the way care is delivered
    • Digital marketing strategies you can use to meet patients right in their moment of need, build awareness of your healthcare brand, and increase revenue

    Source: North American Partners in Anesthesia
    Quality data drives clinical excellence across healthcare service lines and facilities, influencing protocols to improve patient safety and satisfaction and increase volume, among other applications.

    NAPA CEO John F. Di Capua, MD says, “Hospitals make money when patients become loyal to one health system…for many young families, their first step in building a hospital relationship begins with a great childbirth experience.” This white paper addresses:

    • How QI has evolved over a century to monetize value over volume
    • How millennial moms, representing 83% of new mothers, are now the $2.4 million social media influencer—and what that means for obstetric services and hospital brand loyalty
    • How NAPA deploys QI intelligence to solve problems and create value for its healthcare partners.

    Source: Premier
    In an effort to overcome the fragmentation and perverse incentives that discourage coordinated, cost-effective care delivery, healthcare provider members of Premier are designing and implementing clinically-integrated, high-value networks. To further identify improvement opportunities, Premier analyzed nearly 24 million emergency department visits across 750 hospitals and found that approximately 4.3 million visits associated with patients who have at least one of the common six chronic conditions were potentially avoidable. Best practices from Premier® and its members suggests that a patient-centric, physician-aligned care management model can be effective in reducing avoidable emergency department visits, with a savings potential of up to $8.3 billion annually.

    Source: Philips Wellcentive
    Our healthcare industry is defined by its tendency to become increasingly complex over time. Thriving in the market requires finding the means to understand that chaos without losing focus on delivering effective care.

    Our new white paper addresses this issue, breaking down three of the largest factors contributing to market chaos and offering new strategies to help your organization take control.

    In this white paper, you’ll find out more about:

    • The changing face of competition from traditional and nontraditional players
    • The fragmented technology market that makes it difficult to act on data
    • The crowded field of payers and payment models

    Source: Cedar
    As patients shoulder more of the costs of their medical care, the financial fate of hospitals, health systems and medical groups depends on the ability to deliver high-quality clinical care and a positive financial experience to patients. By modernizing billing and payment methods, healthcare organizations can simultaneously improve collection rates, time to collect and the patient experience.

    Download Cedar's whitepaper to learn about:

    • Why patients aren't paying their medical bills
    • What a better patient experience looks like
    • How Westmed Medical Group boosted key financial metrics

    Source: Medline
    As California’s historic Camp Fire finally gets under control, it was only a year ago southern California battled the Thomas wildfire, another huge and devastating fire. Learn how Ventura Country Medical Center (VCMC), the main medical facility for the area, prepared for and responded to the Thomas fire to keep its doors open and continue delivering essential medical and surgical services to the county’s residents.

    Read the white paper to learn how VCMC managed this disaster:

    • Developed emergency action plans
    • Conducted mock drills
    • Set up incident command center
    • Collaborated with supply partners and local community partners

    Source: Allscripts
    Shifting to a value-based care model is not without its challenges. But when done right, these approaches can yield substantial benefits for both providers and patients. Holston Medical Group (HMG), which provides care throughout Northeast Tennessee and Southwest Virginia, is an example of an organization that has thrived under a value-based approach.

    This case study examines several successful value-based initiatives, including a physician-led Accountable Care Organization, which recently earned HMG more than $7.2 million. Fill out the form to the right to learn how HMG champions a patient-centered, data-driven approach to care.

    Source: B.E. Smith
    Did you know that Catholic Health Initiatives and Dignity Health tapped Daniel Morissette to serve as CFO of the organization created by its merger, while Denise Brooks-Williams is filling a newly created senior vice president and CEO position for Henry Ford Health System’s north market? Philadelphia-based Jefferson Health selected Austin Chiang, MD, to serve as chief medical social media officer, a newly created role and Steven Choi, MD will serve as Yale New Haven's inaugural chief quality officer.

    The fourth quarter of 2018 was abuzz with healthcare executive moves, including more than 70 CEOs and presidents who stepped into new roles, retired or resigned during the quarter. Altogether, at least 121 hospital and health system C-suite executives were on the move during the final three months of the year.

    Keep track of all the 2018 fourth quarter C-suite executive moves with this report.

    Source: Virence Health
    Phoebe Putney Health System recognized that excessive overtime was costing their organization millions of dollars. The CNO and CFO worked together to create a cross-functional team that could launch a workforce management initiative to save the organization $3M in one year.

    Learn how:

    • Standardized staffing practices and technology created the foundation of their initiative
    • A prioritized rollout helped them realize cost savings more quickly
    • Improved staffing processes delivered both staff satisfaction and cost savings
    • Creating a 24/7 central staffing office provides a hub for moving staff more efficiently to minimize agency and overtime costs

    Source: Imprivata
    Geisinger Health System is rooted in innovation and constantly searching for new and better ways to care for patients. One way Geisinger has led the pack is with their holistic approach to reducing opioid abuse by implementing electronic prescribing for controlled substances (EPCS).

    Geisinger’s commitment and choice – to “do good” – also allowed them to “do well” — saving them almost $1M a month. By implementing Imprivata Confirm ID for EPCS™ in conjunction with other safety and security measures, Geisinger is realizing huge returns on their investment.

    Read our whitepaper to learn how Imprivata Confirm ID for EPCS has enabled Geisinger to:

    • reduce opioid prescribing
    • improve provider and patient satisfaction and increase patient safety
    • generate significant cost savings and return on investment

    Source: Patient Safe
    Like many technologies, mobility adoption in healthcare has followed three successive phases:

    • Phase I: Ad hoc reaction to individual pain points via point solutions
    • Phase 2: Collective awareness of the fragmentation consequences of these point solutions and migration towards integrated platforms
    • Phase 3: Clarity on the need for an integrated strategy, supported by repeatable processes and the ability to monitor and manage towards intended outcomes.

    Although there are pockets of excellence and promise, as a whole, our industry is still far from repeatable processes and true predictable outcomes management of mobile technologies. The PatientSafe Mobile Maturity Model for Healthcare® serves as a navigation framework and strategy map to help health systems achieve the highest level of mobile technology adoption success broadly, but especially in the context of clinical communication and collaboration investments.

    Read the whitepaper to understand the 6 key capabilities to consider and 5 stages of mobile maturity in healthcare organizations.

    Source: Vituity
    Today’s hospitals are challenged to improve quality while reducing costs. More than ever, physicians, advanced providers, nurses, and staff need to work together to find innovative solutions to provide effective, high-quality care. Learning collaboratives foster team integration.

    Innovation and transformation don’t just happen. They require prioritization, resources, leadership, and time. In this white paper, you will see how collaborative learning can help hospitals to:

    • Implement new processes that quickly produce meaningful results
    • Improve team collaboration and efficiency
    • Gain higher satisfaction scores from providers and patients

    Source: Spok
    In a recent study of more than 1,200 clinicians, 87 percent say that alarms for non-actionable, irrelevant issues “occur frequently,” a jump of more than 10 percent in five years. The problem is growing with the proliferation of monitoring devices in hospitals. It’s time to make alarm management a priority, to protect patient safety and to mitigate provider burnout.

    This guide includes:


    • Insights on the latest alarm surveillance technology.
    • Eight steps in a successful alarm management improvement process.

    Source: Schumacher Clinical Partners
    While patient satisfaction scores undoubtedly help gauge the experience from a single episode, they ultimately fall short of a larger, more important goal: to get patients to see the health system and its providers in a spirit of long-term partnership and collaboration. Instead of focusing on episodic patient satisfaction, the way to create real value is to earn patients’ loyalty.

    In this white paper, you’ll find:


    • A framework for starting the shift to patient loyalty
    • The top five loyalty drivers you can influence
    • Three domains of change that will help earn the patients’ trust beyond a single episode


    Hospital Finance
    Source: CareCredit
    While the pandemic has taken a significant toll on many lives and livelihoods, it has also highlighted what is possible in healthcare when roadblocks to innovation are lessened and cooperation becomes the norm.

    Facing unprecedented financial and operational pressures, healthcare organizations have changed care models, altered revenue cycle practices and expanded the use of digital technologies to deliver care while prioritizing patient and staff safety. The financial components of the patient experience have become key areas of focus as the pandemic’s economic fallout left many families on unstable financial ground.

    Download this whitepaper to learn:

    • How to establish digital, frictionless billing and payment systems
    • How to provide patients with proactive financial education and payment flexibility
    • How to sustain collaboration and trust to improve future operations

    Source: Waystar
    Insurance premium and deductible costs are both rising, imposing more of a responsibility on patients to pay for medical costs than ever before. As the 2021 implementation of the hospital price transparency final rule approaches, Waystar wrote a whitepaper exploring consumer experiences regarding healthcare billing and payment, giving insight on how patients approach medical bills, attempt to understand the cost of care and feel about the upcoming price transparency rule.

    In this whitepaper, you will learn:

    • How patients approach and interpret their medical bills
    • What’s on the minds of patients regarding service estimates, out of pocket costs and shopping for healthcare
    • How hospitals can create a better patient payment and consumer-centric healthcare experience

    Source: MDVIP
    In order for health systems to maximize revenue, they need to shift from a reliance on downstream income generated from third-party billing to identifying solutions that meet the needs and wants of today’s healthcare consumer. That begins with evaluating their primary care portfolio.

    Highlights of the report:

    • MDVIP uses proprietary tools to perform a comprehensive physician and capacity analysis that eliminates any upfront cost and risk for the system and gets them to market faster than if the system was to try to create a new offering on their own.
    • Partnering with MDVIP to launch a successful membership-based practice model has worked for more than 1,100 practices for over 20 years.

    Source: Cipher Health
    As health systems resume elective procedures, they must address the most common communication gaps that influence patient retention and acquisition — chief among them is consumer perception of safety and quality of care.

    Closing care gaps for patients with delayed or forgone procedures prevents a different kind of public health crisis and can mean the difference between organizations that continue serving their communities for decades to come and those that will be forced to close.

    Key Takeaways

    • Learn four action items to drive revenue opportunities and ensure patients receive the right level of care at the right time
    • Discover how to rapidly scale an external communication plan to connect every member of your community with guidance on when, where and how to seek treatment
    • Explore how your team can proactively monitor chronically ill patients, intervening in real time to evaluate clinical status and determine necessary treatment options

    Source: Regent Revenue Cycle Management
    The pandemic has wreaked havoc across the industry, but when it comes to its impact on the ASC revenue cycle, diligence and process keep surgery centers on the road to recovery.

    In our latest white paper, we share our proven approach to managing aging accounts receivable and upfront collections, and we feature two case studies where centers are thriving:

    • One center achieved 149 percent of its cash goal
    • Another center accounted for 43 percent of upfront collections in 2019, compared to 100 percent in 2020

    Source: KeyBank
    The initial surge of COVID-19 was a clinical and administrative challenge the likes of which hospitals had never seen before. Caring for patients, increasing capacity and protecting staff were among the many immediate concerns of hospital leaders. Amid the related economic crisis, hospital finance leaders have focused on driving cashflow and preparing their teams to walk the path to recovery.

    In these difficult times, hospital finance leaders must execute sophisticated liquidity management strategies to maintain cashflow while also maximizing investment returns where possible. This white paper comprises six strategies to support hospital leaders' immediate liquidity management efforts and maintain a focus on future recovery.

    Source: TransUnion
    Price transparency matters — to your patients and profitability — and its need is only increasing. Right now, healthcare providers may find the upcoming CMS mandate confusing, and monetary and reputational costs associated with non-compliance leave little time to waste to meet the January deadline.

    Download our insight guide for:

    • Details on the two parts of the mandate — (1) a list of shoppable, common services; and (2) a machine-readable, consumer-friendly list of hospital services
    • Best practices for achieving compliance
    • How to choose the right partner who's able to meet both requirements

    Source: CommerceHealthcare
    *Patient access to affordable healthcare is a key concern for healthcare providers. Patients are asked to shoulder an increasing level of the cost of care. The economic effects of the coronavirus pandemic have significantly exacerbated this burden for many. For this reason, it is imperative health systems, hospitals and physician practices meet patients' financial needs. This whitepaper offers four coordinated payment strategies to help patients, improve collections and enhance the patient experience.

    Key points:

    • Learn the major factors creating financial headwinds for patients and how it is impacting care decisions.
    • Discover how organizations are responding to challenges around patient payments and removing financial barriers to pursuing care.
    • Examine how payment discussions during pre-service and post-service can strengthen the provider/patient relationship and improve the patient payment experience.

    Source: eSolutions
    The economic fallout related to COVID-19 has been devastating. Collectively, the nation’s hospitals are poised to lose more than $323 billion in 2020, according to projections from the American Hospital Association.

    This figure represents potential catastrophe for healthcare organizations already on the brink of fiscal insolvency. But, there is no shortage of tough-minded, forward-looking leaders in healthcare who have met this crisis head on, shifting operational models, expanding telehealth offerings and eliminating fiscal waste.

    This report shares the insights of some of those leaders and keys to a more resilient revenue cycle.

    Here are just a few insights in the whitepaper.

    • Create a revenue integrity team: The COVID-19 crisis pushed many healthcare revenue cycle teams to re-examine their accounts receivable to identify money already owed to their organizations.
    • Support price transparency: Price transparency has been on the radar of healthcare financial leaders for years. Achieving price transparency will make the healthcare financial experience less confusing for patients. Removing this layer of confusion will help improve patient payment collections.
    • Engage patients and improve front-end revenue cycle operations: A proactive, resilient revenue cycle is efficient on the front end. Technology that can automate portions of the patient registration process and identify insurance coverage for patients can bolster an organization’s bottom line without overburdening revenue cycle staff.

    Source: Argos Health
    State Medicaid programs are required by Federal law to provide coverage under certain circumstances when their enrollees are traveling out-of-state. Medicaid plans have wide latitude to implement enrollment processes, authorization guidelines and payment rates for the related claims. Many providers are tempted to write off these claims due to the inherent complexity. This is a mistake.

    Out-of-state claims represent a real revenue opportunity for hospitals and health systems. There are a number of resources available to providers with limited capacity to address these claims internally.

    Download this whitepaper to learn:

    • Why hospitals and health systems should not neglect out-of-state Medicaid claims
    • Challenges in obtaining proper payment
    • Potential approaches to effectively managing out-of-state Medicaid revenue recovery when few resources are available

    Source: R1 RCM
    COVID-19 has led to rising care costs and billing complexities for hospitals and health systems. Revenues plummeted with the deferment of elective procedures while hospital CFOs strove to find funding for technology and infrastructure investments.

    A new focus on the healthcare revenue cycle can help hospitals maintain profitability and improve financial stability. This e-book explores five challenges the COVID-19 pandemic has placed on the revenue cycle – a proliferation of telehealth, increase in consumerism, shift to work from home, primary care closures and revenue nosedives – as well as three strategies hospital financial leaders can use to achieve financial resilience:

    • Improve the patient experience with a digital front door
    • Optimize capacity management to maximize resources
    • Effectively leverage intelligent automation

    Never has there been a more critical time for revenue cycle leaders to increase cash flow. As COVID-19 forces providers to seek sustainable recovery, learn how you can transform revenue cycle processes into an end-to-end workflow that eliminates silos and bottlenecks, reduces waste and rises to the challenge of our "new normal."

    Source: Change Healthcare
    Today’s patients want to shop for medical services and compare quality of service. Federal and state governments are beginning to mandate price transparency. These forces present an opportunity for providers.

    Learning Points:

    • Sustain/grow market share through improved patient satisfaction, reviews, ratings, and reputation scores.
    • Improve cashflow by offering pre-procedure pricing to help reduce post-procedure self-pay, which can help lower the risk of bad debt.
    • Optimize revenue through improved acquisition/retention, e.g., scheduling, referrals, etc.
    • Increase patient satisfaction by creating a retail-like shopping experience for tests and procedures.
      Comply with CMS price transparency rules

    Source: Sarepta Therapeutics
    Innovative therapies are bringing new possibilities and hope for populations with rare neuromuscular disease. However, these important advances also come with cost and administrative challenges. The sooner health systems can align with their organizations in managing these challenges, the better for the entire health system. These learnings will then transfer to the many novel agents to come.

    This whitepaper outlines actionable ways organizations can:

    • Build a business case to gain buy-in for cutting-edge care
    • Optimize access through standard operating procedures that align with payer criteria and national guidelines
    • Ensure sustainability for a cost-effective, expandable model

    Source: IC Systems
    The future of DSOs is uncertain, given the unique set of challenges the dental industry now faces. In this whitepaper, IC System investigates several collection solutions that will maximize your organization's cash flow with smarter accounts receivable management solutions. Using a combination of these recommended strategies, technologies, and most of all empathy to work your patient debt, your DSO will experience higher recoveries and more efficient operations.

    Source: TransUnion
    Prior to COVID-19, capturing every dollar owed for services rendered was an uphill battle for hospitals and health systems. Amid COVID-19, the climb to appropriate reimbursement has gotten even steeper.

    Hospitals and health system leaders need to implement a holistic revenue recovery strategy to survive the difficulties of 2020 and position their organizations for success in the future.

    Download our quick guide for ways to help you:

    • Identify where money is being left on the table
    • Discover hidden insurance coverage
    • Claim higher government reimbursements
    • Optimize underpayment and denial processes

    Source: Nuance
    Before the pandemic, health system financial leaders were expected to navigate an increasingly complex reimbursement environment. In the past, these leaders could rely on reactive strategies and traditional metrics alone to secure financial well-being for their organizations. Now, the hospital CFO must be proactive, leverage a broad range of metrics across various operations and work closely with other executive leaders to achieve financial well-being for the organization.

    During an advisory call hosted by Becker's Hospital Review in conjunction with the healthcare technology company Nuance Communications, a group of healthcare financial executives discussed their efforts to help their organizations maintain financial footing in these challenging times. The conversation was largely future focused with an emphasis on how technology can support financial performance and the importance of clinical documentation improvement efforts.

    Key learnings contained in this whitepaper include:

    • Establishing clinical partnerships and dashboarding the metrics that matter most
    • Determining CDI and CAPD technology ROI
    • How innovation at the point-of-care can support financial recovery amid COVID-19

    Source: IMO
    Providing timely, high quality, patient care is no easy feat. In fact, as the healthcare industry continues the shift toward value-based care, this job becomes more complex, with growing requirements to monitor the outcomes of both individual patients and the greater patient population into which they fall.

    The movement away from fee-for-service, however, doesn't have to be a burden for staff or a threat to the bottom line. When it comes to managing population health, many obstacles that health systems may face have straightforward solutions.

    Download the e-book to learn about five common challenges related to population health management and how to overcome them, including:

    • Prioritizing the clear definition of key terms within the context of each project
    • Assigning separate teams to focus on patient or population health
    • Careful, strategic planning with ideal outcomes in mind

    Source: Optum
    C-suite leaders — Learn how economic uncertainty is shaping the industry, understand emerging risk and explore new ideas for navigating forward.

    COVID-19 has fast-tracked health care transformation timelines and leaders are having a hard time keeping pace. This report for the C-suite, Economic Aftershock, analyzes how economic uncertainty is shaping the industry, including:

    Revenue, funding or financing that is not likely to return
    Unsustainable services, costs or debt loads
    Shifting pricing structures and reimbursement arrangements

    Spot emerging risk and begin to explore new ideas for navigating forward, including repairing, reshaping and resuming care delivery through telehealth, reconfigured delivery models, value-chain reorganization, consumerism, holistic risk and total cost of care.

    Source: symplr
    Today, health systems are under enormous pressure to contain costs without overlooking quality of care or staff engagement. To achieve that balance, healthcare leaders need to evaluate which workforce management strategies need to be expanded and which need to be re-imagined.

    Based on a Becker's survey and interviews of healthcare finance executives, this white paper looks at how to turn workforce management struggles into strengths and success stories.

    Key learnings include:

    • How to flex staff based on volume and patient needs
    • How to reduce turnover through staff engagement
    • How to identify and close data gaps

    Source: Access Healthcare
    Over the past few years, the need for automating healthcare processes has increased significantly, especially in the revenue cycle processes. Now, with the ongoing crisis, the need for automation accelerated at a higher level than ever before.

    This report will cover 10 things to consider before you invest in process automation. Here are just a few:

    • Breaking down the processes to the most granular level to discover automation opportunities
    • Being judicious in choosing the automation platform
    • Managing the automated environment – a robust governance framework is needed

    Source: Ontario Systems
    As financial and regulatory pressures intensify, large health systems are looking for ways to reduce costs and optimize the revenue cycle. But for many providers, accounts-receivable operations are costly and chronically underperforming. Often times, EHR and technology platforms lack the very tools needed to address the problem.

    This whitepaper explains:

    • Two big revenue drains every provider must address
    • The final barrier to RCM optimization
    • How to fill your "EHR platform gap" and start building an accountable collections team in one simple step

    Source: Zotec
    Prior to the health and economic crises created by COVID-19, many of America's hospitals were struggling to navigate a difficult financial environment, due in part to declining reimbursement and increasing patient financial responsibility.

    In a survey of more than 130 hospital leaders conducted by Becker's in conjunction with Zotec Partners in January 2020, respondents were asked to rank the influence of seven different challenges on their organization's financial performance on a scale of 1 to 10. Patient financial responsibility received the highest weighted score. While this survey predates the surge of COVID-19 cases in the U.S., concern among hospital leaders about patients' ability to pay their medical bills has likely intensified as the nation contends with the worst economic crisis since the Great Depression.

    This white paper offers analysis of the survey results and offers insights into delivering patients an empathic financial experience.

    Source: iMedX
    A comprehensive revenue cycle management solution is necessary for all healthcare organizations to survive, recover and protect themselves from losing millions of dollars from unforeseeable events such as the COVID-19 pandemic.

    Even with federal relief funding, losses are only offset by 30 percent to 50 percent at larger hospitals. The C-suite of healthcare organizations have growing concerns ranging from revenue and margin pressure to increased revenue cycle complexities.

    By utilizing iMedX’s comprehensive RCM solution, healthcare organizations will achieve a resilient revenue cycle through flexible staffing, accurate documentation, integrated technology, powerful analytics and visibility into payer contracts.

    This whitepaper offers an overview of the challenges most affecting healthcare providers and details five keys for successful revenue cycle management:

    • Flexible RCM staffing
    • Accurate coding & documentation that includes telehealth
    • Efficient, integrated technology
    • Effective analytics
    • Actionable visibility into payer contracts

    Source: Bank of America
    In an exclusive roundtable, five healthcare CFOs and two finance experts discuss risk management challenges and solutions and the impact of trends including consolidation and new capital spending initiatives. As they look to adapt to seismic shifts in the healthcare industry, hospital and health system CFOs must stay focused and trust their instincts when it comes to managing risks for their organizations.

    Report Highlights:

    ● Core components of hospital and health system risk management

    ● Key strategies for integration risk management

    ● How to approach health IT and other capital spending initiatives

    ● Tips for managing a hospital or health system investment portfolio

    ● How to improve balance sheets and achieve financial sustainability

    Source: Bank of America
    In an exclusive roundtable, six healthcare CFOs and one finance expert discuss capital spending toward soft investments as opposed to traditional hard assets. As healthcare becomes more digital, data-driven and focused on value more than volume, hospital and health system CFOs must shift how they are approaching their capital spending and financing for soft investments, like health IT.

    Source: Bank of America
    In an exclusive roundtable, six hospital and health system CFOs and two healthcare finance experts provide a textured account of hospital and health systems' collection process redesign efforts. From an independent rural health system in Minnesota to the second largest health system in Illinois, the CFOs bring unique perspectives but face common obstacles. Learn how each CFO is redesigning the collection process.

    Source: BE Smith
    Did you know that Eau Claire, Wis.-based HSHS Sacred Heart Hospital President, and CEO Julie Manas stepped down recently while L. Lee Isley, Ph.D., became president and CEO of Rocky Mount, N.C.-based Nash UNC Health Care? Former CEO of Kingsport, Tenn.-based Wellmont Health System Bart Hove was slated to become CEO of Wellmont's merger with Ballad Health, but he resigned unexpectedly on Feb. 1, four days after Meridian, Miss.-based Rush Health Systems named Larkin Kennedy president and CEO.

    The first quarter of 2018 was abuzz with healthcare executive moves, including more than 40 CEOs and 12 presidents who stepped into new roles, retired or resigned during the quarter. Altogether, at least 117 hospital and health system C-suite executives were on the move during the first three months of the year.

    Keep track of all the 2018 first quarter C-suite executive moves with this report.

    Source: Workday
    Health systems' financial needs are quickly changing — and so are the roles and responsibilities of healthcare CFOs.
    To meet evolving financial needs, many healthcare CFOs are looking to technology to become more strategic and
    agile in today's business environment.

    Download the e-book to learn:
    Strategies for cost reduction
    Innovative budgeting and revenue opportunities
    Thought leadership on new technology
    Leadership skills required to drive innovation

    Source: GE Healthcare
    Revenue cycle leaders are the unsung heroes of every healthcare organization. Optimizing revenue cycle management requires that you deliver superhero level effort each day, to achieve the financial results necessary to fund the clinical mission.The purpose of this eBook is to provide the ideas and guidance necessary to help you superpower your revenue cycle and achieve the financial outcomes that are critical to your organization’s success.

    The Revenue Hero’s Guide to Revenue Cycle Success shares strategic thinking and provides real-world ideas and best practices you can implement in your own organization, to make a difference for healthcare and your bottom line.

    Download this eBook to learn:

    Recommended key performance metrics and tips for improvement
    Expert tips and tools to maximize front-end collections
    Methods to ensure back-end collections success; including denials management

    Source: Workday
    Various industry headwinds, such as the rise in patients covered by high deductible health plans, have contributed to increased margin pressure at hospitals and health systems around the nation. For healthcare organizations to maintain fiscal health, it's important for leaders to adapt and find areas of operations ripe for costsavings.

    First, leaders need to gain a deeper understanding of the true cost of care at their organization, which has historically been a challenge. Hospitals and health system operations have long been stifled by data siloes. These information barriers often result in ineffective collections, supply chain waste and miscommunication across an organization. These barriers need a wrecking ball — enter data analytics.

    The following e-book includes 10 must-read articles offering insights into financial, supply chain and human capital analytics, opportunities for savings with predictive analytics and recent news involving Workday, a leading provider of self-service analytics solutions for healthcare providers.

    Source: Optum
    As margins thin, competition heats up, and consumers are more empowered. Both payers and providers face a strategic imperative to make fundamental changes to their operating model. The CFO’s guide outlines each step in the transformation journey and provides best practices to achieve efficiency, profitability and growth.

    Source: Bank of America
    In an exclusive roundtable, five hospital and health system CFOs and two healthcare finance experts discuss the consolidation pressures CFOs are experiencing, the types of affiliations they are entertaining or pursuing, and the traits they want most in a potential partner. Learn how CFOs are now increasingly taking on a greater leadership role in evaluating potential affiliate or integrating several organizations.

    Source: Bank of America
    Hospital and health system executives are wrestling with an uncomfortable reality: Expenses are outpacing revenue and margins are shrinking. The factors fueling this trend are varied and complex, ranging from merger and acquisition activity to provider shortages and regulatory changes. While these external pressures are largely outside of leadership's control, health systems are not without recourse.

    Leading hospital and health system CFOs are responding to external financial pressures with internal reassessments of their organization's cost structure. This e-book takes a closer look at hospital and health system cost structures to discuss opportunities for savings, the role of data in identifying savings, and how organizations balance cost structure realignment efforts while maintaining a focus on innovation. The content is based on results of the Bank of America-Becker's survey and a roundtable discussion with two hospital and health system CFOs and one healthcare strategy expert.

    Source: Strata
    A recent survey of 100 hospital and healthcare executives conducted by Strata Decision Technology and Becker' Healthcare found 90 percent of respondents don't know their cost to provide services. This e-book discusses the need for advanced cost accounting in hospital systems.

    In this readers will learn:

    Three common issues in hospital cost accounting that must be addressed
    Key drivers behind the shift to advanced cost accounting
    Strategic benefits of advanced cost accounting applications

    Source: Prism
    Faced with an ever increasing set of new regulations and rising costs, hospital and health system leaders have been under pressure to increase operational efficiencies and identify savings opportunities without sacrificing innovation. To achieve these aims, healthcare executives are rethinking their approach to long-term strategy development and recognizing that performance improvement initiatives designed to support financial sustainability are required each and every year. This way of thinking and executing is the new normal.

    This e-book includes three articles that examine how healthcare CEOs, CFOs and COOs are working to keep their organizations financially viable with more strategic approaches to operations and a relentless commitment to performance improvement. The articles document expert insights and observations given during three events held at Becker’s Hospital Review’s 7th Annual CEO + CFO Roundtable in Chicago Nov. 12-14, 2018.

    Source: VisitPay
    Increased enrollment in high-deductible health plans has significantly altered the way provider organizations are paid for services. Payments from patients now make up a much larger share of hospital revenue. Since 2012, revenue attributable to patient balances after insurance have increased steadily for health system's nationwide. To maintain fiscal health, provider organization finance leaders must work to optimize the patient financial experience and improve patient payment collection rates.

    In 2016, Falls Church, Va.-based Inova Health decided to modernize its billing experience. Its effort yielded significant success, increasing the collection rate for patients with insurance by more than 30 percent. In addition to detailing Inova's success, this e-book examines the forces driving the rise of the patient as payer, assesses the reasons patients don't pay, and offers insights into the emerging tools and strategies executive leaders can implement to create a more streamlined, satisfying billing system. The content is based on a Becker's roundtable discussion with several finance leaders from major health systems.

    Source: Optum
    Health system challenges are increasingly complex and today’s strategic decisions around clinical and administrative excellence will define care well into the future. Sustainability depends on taking a fresh look at opportunities for innovation, revenue improvement, growth and cost reduction.

    This e-book explores the advantages of selectively leveraging industry experts to immediately innovate, enhance and scale revenue cycle operations for more predictable and efficient outcomes. Organizations must lead on quality care delivery while strategically partnering in operational areas to transfer financial risk, align trading partners, leverage global scale and ultimately thrive in this new economic era.

    Source: VisitPay
    Many in the U.S. hold firmly to the belief that hospitals and health insurers are responsible for driving up healthcare costs. Additionally — in this environment of mistrust — patients are directly paying for a larger portion of their care than ever before amid rising enrollment in high-deductible health plans.

    To inspire confidence and trust in their patients, hospitals need to deliver a financial experience on par with what consumers experience in other industries where bills are transparent and making payments is convenient. However, most hospitals fall short of meeting these expectations.

    This e-book offers an examination of healthcare's trust problem, an outline of what a world-class consumer experience in healthcare looks like and insights from health systems already delivering a personalized billing experience to patients.

    Source: Bank of America
    On the Frontlines of Innovation: Executives weigh in on big tech, barriers to innovation and the future of healthcare

    Digital innovation has ushered in an era of extraordinary convenience across consumer-driven industries. Today, consumers in areas such as retail and banking experience highly personalized, streamlined interactions that fit neatly into the chaos of modern life. Conversely, the healthcare industry has either been reluctant to, or incapable of, keeping pace with these industries when it comes to consumer-facing innovations. While advancements in clinical care — such as the rise of genetic medicine — have abounded in recent years, many industry decision-makers have been reluctant to overhaul longstanding processes and workflows in favor of holding tight to the status-quo and fee-for-service thinking.

    This, however, is changing.

    More and more hospitals and health systems are bringing on tech-savvy executives — in either established roles or newly inaugurated positions, such as chief digital officer — to drive innovation in care delivery and patient engagement, among others.

    Although hospitals and health systems have intensified efforts to make their operational processes more innovative in recent years, the desire to do so isn't exactly new for many executives. They have craved innovation for much longer. According to a handful of executives who spoke with Becker's during a roundtable discussion sponsored by Bank of America, the healthcare industry's sluggish progress on operational innovation can be attributed more to a set of challenging circumstances and limited resources rather than a lack of will.

    Source: Bank of America
    The Path to Prosperity: Executive Insights on Fostering Innovation and Making it Stick

    Emerging technologies such as artificial intelligence and robotic automation are transforming businesses and economies worldwide — consumer interactions are becoming more personalized, manufacturing and distribution more streamlined, and operational planning more predictive. While these technologies have broad implications for all industries, perhaps no other is more likely to experience revolutionary change as the result of technological advancement than healthcare.

    Before hospitals and health systems can innovate effectively and expeditiously, leaders must guide their organizations around numerous barriers. Financial constraints and inherent institutional rigidity can make it difficult for even the most ambitious health systems to innovate. Results from a Becker's Healthcare and Bank of America Merrill Lynch survey of more than six dozen hospital executives conducted in May suggest the most prominent barriers to innovation are budgetary constraints and difficulties generating buy-in from C-level leaders and individual providers.

    This e-book examines barriers to innovation, offers insights into balancing cost savings efforts with investment in new technology, and details how leading health systems are preparing for the future amid various industry uncertainties. The content is based on results from the Becker's-Bank of America Merrill Lynch survey and a roundtable discussion among industry experts.

    Source: Visitpay
    Healthcare's cost crisis is putting the squeeze on patients and providers alike. In recent years, as the cost of care delivery has risen, reimbursements for health systems have declined and patients' out-of-pocket obligations have increased.

    The COVID-19 crisis has exacerbated these challenges. Hospital financial leaders will have to find new ways to help their organizations weather this storm, and the patient financial experience will remain among their primary concerns.

    This ebook provides an overview of some of healthcare's most enduring challenges and offers insights for healthcare leaders working to transform the patient financial experience.

    Source: Optum 360
    When it comes to determining emergency department (ED) facility visit levels, providers and payers have different perspectives on ED care and supporting resources. This difference in perspective creates friction. As a result, payers push back on ED facility visit levels and issue downgrades, denials and delays in payment.

    In order to counter payer pushback on ED facility visit levels, hospitals must follow precise protocols for maintaining claims accuracy and consistency. In this paper, we present three key elements that hospitals can use to support defensible ED visit-level determinations and a three-step process for diagnosing areas for improvement.

    Source: Hayes Management
    When it comes to managing risk for today’s healthcare organizations, billing compliance and revenue cycle professionals face a common set of challenges: missed charges, over- or under-reported units, duplicate claims, over- or under-coding, and other issues. Combining forces to address these challenges not only ensures better outcomes, it also reduces the cost of auditing and risk management.

    This white paper explains how combining the efforts of both groups under a “revenue integrity” umbrella enables organizations to align resources to pursue common goals such as a more robust revenue stream, decreased compliance risk, and enhanced bottom line performance.

    What you’ll learn:

    • Today’s landscape: how healthcare organizations are coping with ongoing changes to regulatory and reimbursement requirements, and the associated risks
    • Billing Compliance and Revenue Cycle oversight: two sides of the risk equation
    • How to leverage analytics to manage compliance risk and optimize revenue
    • How aligning your billing compliance and revenue cycle resources can strengthen overall revenue integrity

    Source: Medpricer
    The COVID-19 pandemic is affecting the nation's healthcare system on multiple fronts. In addition to delivering care to those in need among intensifying demand, hospital executives must also focus on their organizations long-term fiscal health as the pandemic has pushed the overall health of the economy into precarity.

    It's estimated that indirect spend can account for 15 to 27 percent of total operating expenses. Meanwhile, U.S. hospitals overspend an average of $39 billion annually on clinical and nonclinical purchased services.

    Purchased services, while commonplace in supply chain sourcing strategies, remain a final frontier for exploring spend optimization. With the possibility of quick time to savings and long-term strategic potential, we've identified six common themes among organizations with successful purchased services programs in place.

    Source: Philips
    Many leaders of America's health systems are walking a fiscal tightrope with their organization's long-term viability balanced on their shoulders. Margins are thin and the stakes are high. Enter value-based care.

    While many experts argue healthcare's traditional fee-for-service payment models have contributed to the nation's ballooning healthcare cost crisis, transitioning to value-based models brings its own challenges — challenges that can only be met with innovation. However, with limited resources, hospital leaders have to be savvy investors when it comes to innovation. Each piece of technology or new process must be integrated with a tangible ROI in mind.

    During an executive event sponsored by Philips at Becker's 8th Annual CEO & CFO Roundtable in Chicago, hospital leaders gathered and engaged in a discussion about current barriers to innovation and how providers might overcome them. This white paper is based on their conversation.

    Source: ERISA Recovery
    The landscape of healthcare revenue appears bleak: costs and expenses are rising, while reimbursements decline. Traditionally, solutions focus on preventative measures, yet costly write-offs remain ever-present. This is especially true with respect to commercial claims, where denials are plentiful and appeals complicated and labor intensive.

    How, then, can you mitigate loss without straining your resources? One answer is claims appeals through the Federal ERISA process. Through specialization in Federal ERISA Law, the experienced staff of ERISA Recovery can collect on aged claims without undue burden on your systems.

    This whitepaper gives an overview of the benefits provided by ERISA Recovery, including:

    • How focusing on denied, aged commercial claims can impact revenue
    • Why Federal ERISA appeals are the ideal solution for such claims
    • How ERISA Recovery can work without affecting your existing processes

    Source: Change Healthcare
    Health leaders must understand the benefits of their investments in performance improvement projects and the impact on the organization. The traditional approach is most often to measure ROI (return on investment) and, while clearly measurable, is most often related to cost savings or increased revenue and can leave you with an incomplete story. Incorporating VOI (value on investment) enables you to quantify the intangible benefits of your projects and activities making the combination of the two a more robust indicator of project success.

    Source: Change Health
    With more consumers covered by high-deductible health plans, patient payments represent a higher percentage of your revenue. And the primary tool for collecting those payments is patient statements. How well are yours working for you?

    This whitepaper explores how experimentation enables providers to create statements that drive engagement, collections and patient satisfaction.

    You’ll learn:

    • Why patient statements are in the spotlight
    • How consumer testing helps you create an effective statement
    • How artificial intelligence and machine learning can automatically optimize to select the most effective prototype
    • How Design Thinking is applied to patient statements to encourage prompt patient payments

    Source: Navigant
    Significant gaps in expected revenue are the ultimate “pain point” for hospital and health system executives, and revenue cycle leaders are no exception. Understandably, their focus is naturally drawn to immediate, bread-and-butter solutions like reducing avoidable write-offs and bad debt, and improving timely billing and follow-up.

    A recent survey of revenue cycle leaders demonstrates growing attention to longer-term transformation beyond these basic metrics. As providers are coming to realize, they need to deal with immediate shortfalls in a way that also establishes the infrastructure — organizational as well as technological — for deep, strategic, sustainable change.

    Key learning points:

    • The top five pain points for revenue cycle executives — the electronic health record (EHR), patient engagement, clinical integration, managing cost and scale, and revenue rebalancing — are also opportunities for higher-level strategic change.
    • The revenue cycle is in a unique position to contextualize and drive that change.
    • Revenue-cycle-driven exercises like revenue rebalancing require a holistic understanding of the health system’s strengths and weaknesses and an awareness of the disparate processes that impact those areas. Better coordination of those processes translates into a smoother, more seamless patient experience, as well as improved performance.

    Source: BluePrism and KPMG
    Revenue cycle leaders and CFOs are faced with the persistent challenge of augmenting the revenue cycle management workforce in ways that reduce costs without adversely affecting productivity. However, common solutions such as offshoring certain RCM functions rarely generate desired results due to the effort required to maintain quality and manage vendors.

    Enter intelligent automation — the use of this emerging technology in the revenue cycle has been shown to increase ROI for providers. The question facing RCM leaders is when and how to adopt this technology. KPMG LLP (KPMG) and Blue Prism have collaboratively developed a practical and profitable approach to achieving bottom line goals. The two have worked together and implemented intelligent solutions aimed at enhancing the customer experience, automating patient interactions, and improving access to care.

    This white paper outlines:

    • The business case for RCM automation
    • Tips for getting started
    • Sample use cases for automation

    Source: Optum
    When CFOs work to cut costs in today's healthcare environment, achieving profitability is not the sole aim. Reducing costs in key areas can allow organizations to be nimbler and adapt to changing models of care and reimbursement. To achieve such a level of adaptability, healthcare CFOs are increasingly looking for new tools to eliminate fiscal waste and improve efficiency. Implementing these solutions, however, comes with a host of challenges, not the least of which is navigating budgetary restrictions.

    This whitepaper offers an overview of the industry challenges most affecting the role of healthcare CFOs and details five plays for successful cost cutting, including:

    • How to enhance staff engagement and productivity
    • How to foster collaboration between external and internal stakeholders
    • How to align benchmarks with strategy and commit to success

    Source: Collect Rx
    As more and more patients sign up for high deductible healthcare plans, patient obligation increases for providers of all types. But are patients keeping up with their bills? Research suggests that they are not. What are the risks of centering your collections efforts around patient obligation? And what are the alternatives?

    Learn more about benefits of developing a robust payor reimbursement strategy and how it can offset underperformance in patient collections. This whitepaper outlines trends in patient collections, the current reimbursement environment, best practices to optimize payor reimbursements for both in- and out-of-network claims and how technology and outsourcing to experts can dramatically impact the financial side of your business. Learn how you can ensure your patients are able to continue to utilize your services and how to provide an excellent patient billing experience.

    This whitepaper will help you:

    • Determine your return on investment for payor collections vs. patient collections
    • Understand the steps required to put together an effective payor collections program
    • Develop a clear strategy to manage payor denials, delays and underpayments across claims types
    • Understand where technology, data and workflow can most effectively be leveraged to increase success and reduce costs

    Source: Optum
    Healthcare leaders today face increasing pressure to cut medical expenses, improve quality and create new revenue channels — even as they seek to protect their market share and to grow.

    It is important to gather the right data and ask the right questions when sizing up alternative payment models.

    The new CFO playbook provides an overview of six different models and includes:

    • Questions CFOs ask when evaluating potential models
    • Investments to anticipate
    • Contract success dependencies
    • Benefits you can build on and more

    Source: Medpricer
    In this Q & A with Jon Ellsworth, Banner Health’s Strategic Sourcing Director, we uncover how predictive and prescriptive analytics drive fast and effective decision-making for one of the nation’s leading healthcare supply chains. By re-evaluating the way that their purchasing department consumes data analytics, Banner Health is strengthening their position at the negotiation table.

    See how their supply chain is:

    • Proactively addressing spend opportunities within purchased services
    • Shortening their sourcing lifecycle via predictive analytics
    • Prioritizing higher-value projects across clinical and non-clinical service contracts

    Source: Simplee
    Not long ago, Kettering (Ohio) Health found itself in a situation familiar to many healthcare networks. The nine-hospital system was satisfied with its central EHR platform, but patients still lacked clarity in their billing and payment process. Kettering saw a lower-than-desired user rate for the payment function on the patient portal. Patients still relied heavily on paying bills over the phone. It was alarmingly clear: Something had to change for the patients of Kettering — quick.

    After making specific changes to the patient payment process, Kettering saw online payments jump 87 percent and calls for representative- assisted transactions decrease by 62 percent. In this whitepaper, learn how Kettering overhauled its financial payment processes and reimagined how painless it could be for patients by holding itself to the same bar as large tech-driven retailers versus hospitals.

    Here’s what you’ll learn:

    • How Kettering achieved a 91 percent self-service payment rate in 2 months
    • How key Kettering leaders overcame cultural resistance to modernizing its payment processes
    • What Kettering is doing to help patients better understand their financial exposure and personalized payment options

    Source: Loyale Healthcare
    Many patient financial portals claim to deliver price transparency. So why are patients still in the dark?

    Download our whitepaper and learn:

    • Ten criteria to securing patient-facing price transparency for your organization
    • Long-term strategies for authentic patient financial engagement

    Source: DXC Technologgy
    Like most healthcare systems, managing and minimizing supply chain costs is paramount for The Polyclinic. Previously, their manual process was inefficient and often failed to provide the right supplies for care providers at critical times.

    Learn how The Polyclinic has:

    • Streamlined its supply chain
    • Reduced inventory turns, carrying costs and expired materials waste

    “If a doctor or nurse reaches for a syringe, the expectation is that it will be there, and it’s a big deal that we currently have a 99.4% fill rate,” says Jeff Wall, materials manager at The Polyclinic

    Source: HealthTrust Purchasing Group
    The industry’s ongoing transition from fee-for-service to value-based healthcare requires that hospitals and health systems be more clinically focused and fiscally responsible than ever before. A healthcare organization must understand the total costs associated with caring for individuals and communities, deliver quality care aimed at achieving the best possible health, and realize financial results driven by exceptional patient outcomes. This requires an approach to Value Analysis that includes integrated teams, a comprehensive scope, and a strategic planning framework.

    In this paper, you will learn how to:

    • Design a Value Analysis program that moves supply expense management from reactive to strategic
    • Develop a culture of accountability and achieve engagement across departments
    • Achieve evidence-based clinical integration with meaningful, actionable analytics

    Source: Key Bank
    Until recently, The Cleveland Sight Center’s Accounts Payable department was reliant on paper and manual processing. With its antiquated system, the organization faced a number of issues, including delayed approvals and payments and costly inefficiencies.

    After exploring a number of automated payment options, CSC chose KeyTotal Invoice and KeyTotal Pay, powered by AvidXchange, and were immediately able to streamline invoice processes and approval workflows. KeyTotal Invoice enabled CSC to view invoices in real-time, while KeyTotal Pay’s paperless payment process dramatically reduced the amount of time and money spent on manual payments.

    Today, CSC is experiencing greater efficiencies and dramatically lower costs. Read the entire CSC success story and see how KeyBank automated accounts payable solutions can benefit you.

    Source: Simplee
    While the CMS chargemaster requirement may have been well intentioned, many find it impractical to implement. What’s worse, it’s not solving the patients’ price transparency problem. Learn from innovative CIOs to see how augmenting your core EHR can streamline the process to meet the requirements and patient needs.

    Download this whitepaper to learn more about:

    • Secure momentum within your organization to drive the patient personalization & transparency conversation
    • Gain critical lessons learned so you can develop a straightforward, efficient integration with your EHR.
    • See how 2 leading providers innovated beyond the chargemaster requirements to meet the overwhelming patient demand for REAL transparency through self-service tools that reduced costs and increased overall collections.

    Source: Collect Rx
    Today, providers are experiencing increasing denials, underpayments, and plan complexity, and decreasing allowed charges, reimbursements and payor accountability.

    Potentially millions are being left on the table every day. The complexity of plans and the claims system as designed by the payors makes it difficult if not impossible for providers to collect the reimbursements they are entitled to from the payor and to clearly understand if they are accurate.

    A robust A/R management, payor collections, and revenue integrity program is the key to ensuring that your payors are reimbursing at the appropriate and fair rate.

    Read the 8 Keys to Success and learn how you can be successful with payor reimbursements by:

    • Understanding how to optimize your payor reimbursement and AR Management functions
    • Reducing both your days outstanding and your A/R balances
    • Establishing a program to reduce denials, underpayments and payment delays

    Source: The Surgicalist Group
    The Surgicalist Group evaluated the effect of implementation of a Surgicalist staffing model at a community hospital.

    Under the Surgicalist staffing model, they were able to increase the urgent case volume from 0.8 to 1.83/day. Index cholecystectomy capture rose from 0.26 to 0.8/day and their LOS decreased from 2.1 to 1.7 days. Complications requiring a readmission were decreased by over 30%. ED physicians satisfaction was drastically improved with the Surgicalist model regarding their interactions with the surgeon on-call as well as their confidence patients were getting proper care.

    Over $2.4 million additional hospital income was captured off cholecystectomies alone because of the Surgicalist model.

    Learning Points:

    • The Surgicalist staffing model can increase the volume of surgical case captured via the Emergency Department
    • Simply having “call coverage” does not guarantee good patient care
    • The Surgicalist model significantly decreases length of stay for the most common urgent surgical procedures
    • A dedicated team of Surgicalists improve Emergency Department Physician satisfaction and confidence in regarding patient care

    Source: Navvis Healthcare
    For the healthcare industry to achieve widespread success in aligning care quality with reimbursement to improve outcomes and ultimately lower costs, health plans and providers need to work together. The success of one Hawaii health plan provides an example of what can be achieved if providers and health plans collaborate like partners instead of quibble like adversaries.

    This white paper examines the success of Hawaii Medical Service Association's unprecedented payment program. The program was the result of 18 months of planning and collaboration, during which physicians directly informed the health plan about the quality measures most meaningful to them.

    Key learning points include:

    • How HMSA created a quality bonus program that engaged physicians
    • How HMSA achieved consensus buy-in among physicians and stakeholders
    • How HMSA supports provider investment in technology

    Source: Rectangle Health
    Consumers’ share of out-of-pocket medical expenses has increased dramatically over the last 15 years. Out-of-pocket spend reached $365 billion in 2017 alone, representing a 3.6% increase from 2016. At the same time, taking a cue from online retail shopping, today’s medical consumer has come to expect speed, convenience and transparency in their medical purchasing experience. In this whitepaper you will learn about human and technology-based solutions that healthcare practices can implement to help families deal with their rising healthcare financial responsibility. Providing safe, convenient and efficient payment methods that help facilitate timely and predictable payments are a win/win for patients and practices alike.

    Learning objectives

    • Understand how outdated billing practices can hurt your business
    • Learn how to effectively implement and use alternative payment methods to increase your revenue

    Source: TransUnion
    Most hospitals’ internal processes can find up to 99% of health insurance coverage. However, without a holistic collections strategy in place, 9 times out of 10 there’s $100s of thousands to $10s of millions left on the table.

    Read Four Ways to Uncover More Hidden Revenue to find out how you can recover every earned dollar by:

    • Maximizing overall yield through insurance discovery
    • Identifying more overlooked coverage you hadn’t realized you were missing
    • Overcoming industry challenges that affect reimbursements

    Source: VisitPay

    The growth in patient financial responsibility for medical costs is one of the most significant trends to affect healthcare providers in recent years. Patients are now one of the biggest payors, which requires medical providers to make drastic changes to their billing and payment systems. Is your hospital giving patients the tools they need to better manage their medical bills? Read this paper to understand:

    • How to improve the patient financial experience
    • Strategies used by two major health systems to achieve improvements in patient payment yield and patient satisfaction
    • What healthcare organizations can learn from other industries about improving the billing and payment process
    Source: Philips Wellcentive

    Value-based care (VBC) growth has been slower than originally projected, yet there are signs that adoption is on the rise. Is your organization reaping Return on Investment from participating in VBC payment models or are you still watching from the sidelines? Read this paper to understand:

    Three key strategies healthcare organizations can use to make VBC profitable:

    • Create a high-performance referral network to help reduce patient 'leakage'
    • Improve transparency, convenience and value for patients
    • Negotiate inclusion in narrow networks and more favorable payer contracts
    Source: Boston Scientific

    Certified preowned endoscopes are a cost-effective buy for any provider's medical device portfolio. However, limited market regulation and significant variety in quality among third-parties make shopping these contracts complex and time-consuming.This white paper will help take the guesswork out of the preowned endoscope market, discussing when to choose a preowned scope and how to choose a reputable independent service organization.

    Readers will learn:

    • What certifications are meaningful in the third-party repair space
    • The cost benefits of preowned versus new scopes
    • Inside tips for negotiating contracts with independent service organizations and original equipment manufacturers
    Source: Change Healthcare

    How do you uncover reimbursement sources for patients presenting as self-pay?

    New, stringent anti-phishing regulations prohibit traditional eligibility searches, but you can't afford more accounts slipping into bad debt. Fortunately, advances in technology offer providers an aggressive, anti-phishing-compliant solution to quickly identify sources of reimbursement.

    Download our paper and you'll learn how providers are safely detecting undisclosed coverage, and recouping millions of dollars in reimbursement. In fact, providers using our Coverage Insight tool convert an average 8-17% of all accounts submitted from self-pay to insurance.

    Source: MediMobile

    Revenue cycle leaders at physician organizations face two substantial challenges when it comes to ensuring hospital-based providers are paid appropriately and on time: collecting clinical documentation from a hospital and ensuring all encounters are properly charged and billed. An automated charge-note reconciliation tool, properly implemented, supports revenue cycle leaders in finding professional charges many healthcare providers unknowingly fail to submit, recovering critical revenue for the organization.

    Download the white paper to learn:

    • Operating inefficiencies in physician charge capture causing organizations to miss revenue opportunities.
    • How automated charge-note reconciliation supports revenue cycle and regulatory compliance.
    • Four key capabilities enhancing charge capture in MediMobile's platforms.
    Source: TransUnion

    The IRS is serious about 501(r). Are You? Their enforcement is ramping up, and if your hospital is found guilty of 501(r) violations, you could lose your tax-exempt status.

    For insight into these complex IRS rules, download this informative paper. Key takeaways include:

    • 10 red flags for hospitals
    • 5 things you may not know about the 501(r) rule
    • 10 compliance goals
    • How to take quick action to ensure compliance now

    It's not too late to find out what you need to do now to ensure that your hospital is 501(r) compliant. Fill out the form to receive the report today.

    Source: Premier, Inc

    Curious about how evolving risk-based alternative payment models will affect your organization? This in-depth white paper probes the impact of risk-based payment models and uncovers insights around the capabilities health systems need to achieve success in today's healthcare environment.

    Source: Mobile Smith

    As competitive healthcare systems race to improve patient experience (PX), they can learn from adjacent industries that have crafted consumer-centric strategies to succeed. While the methods used in more traditional clinical workflow and informatics require large-scale, multi-year investments to ensurecompliant and profitable operations, PX-focused initiatives can be more agile. By taking small measured steps more quickly and improving return-on-investment (ROI), successful healthcare systems are seeing PX payback in less than 12 months.

    Source: GE Healthcare

    Research from a recent survey of 75 healthcare finance executives sheds light on Workforce initiatives as a leading strategy for impacting financial outcomes. With nearly 3/4 of respondents saying that ‘managing labor costs' was the top financial concern keeping them up at night, staffing strategies are quickly moving to the top of their priority list.

    Download this whitepaper to learn:

    • What finance executives are expecting from Workforce Management
    • 5 common staffing challenges and how health systems are addressing them
    • How leveraging data to optimize staffing decisions impacts cost and quality
    Source: Capio Partners

    RCM systems were designed to optimize the processing of federal, state, and commercial healthcare claims. In particular, with the onset of consumerism in healthcare; this has required the industry to be more "patient centric.” The new revenue cycle model has forced healthcare industry leaders to revisit the patient financial experience. In theory, healthcare modeled the patient experience from a clinical perspective. In the last few years healthcare providers have recognized that it extends far beyond the patients care but into the challenging world of finances.

    Source: Coker Group

    With value-based reimbursement linking provider payment to outcomes, providers and payers should be aware of new transaction types and characteristics relevant to value-based reimbursement. Under contemporary models, much of the financial and clinical risk shifts from the payer to the provider and providers are held accountable for leading the care continuum. Providers are rewarded based on the quality and efficiency of the care they deliver, as well as their ability to contain costs.

    Source: Intermedix

    With so much in flux, healthcare executives view 2017 as the year of uncertainty. In light of this perception, financial officers are focusing their attention on issues that they have more control over in the short-term. To learn more about these strategic shifts, Intermedix interviewed more than 100 healthcare executives and financial leaders from hospitals across the country about their current priorities for 2017.

    Download this industry brief to:

    • Learn which issues CFOs are prioritizing in 2017.
    • Gain insight into the pressures and opportunities steering the strategic direction of hospital CFOs.
    • Read about strategic adjustments being made to address changing market forces.
    Source: GE Healthcare

    Healthcare providers and payers operate under a combination of fee-for-service and fee-for-value payment models today, however the latter is gaining traction and expected to eclipse traditional reimbursement methods in the next few years. This is true for both governmental and commercial reimbursement. CMS has established a timeline to progressively tie more Medicare dollars to value-based payments, and hospitals and health systems expect at least 30 percent of their revenue to fall under value-based contracts by 2018, according to an HFMA survey.

    Source: Coker Group

    Whether reviewing a hospital or employed physician network (EPN), the devil is in the details when examining the health of the Revenue Cycle (RC) ecosystem. Sometimes figures and reports don't tell the entire story. What may appear as a sound measurement of days in accounts receivable (AR) (e.g., 30 days) can actually mask systemic problems in processes and procedures. If data reported are inaccurate, miscalculated, or outright corrupt, leadership may not discover the issues until revenue wanes.

    In this paper, we use a real-world case study to illustrate the signs of an in-danger RC that can be overlooked. Further, we explain how Coker helped one organization turn around its Patient Accounting System resulting in a 14 to 1 return on investment (ROI).

    Source: Simplee

    A survey of 260 revenue cycle leaders by Forrester Consulting found that patient financial experience is becoming a more urgent focus at leading health systems. Health systems are finding that a better patient financial services experience not only drives better revenue cycle outcomes, it also is linked to better patient clinical outcomes. Over half of hospitals say that patient experience is extremely important to them, and nearly two-thirds say that patient financial services are an important driver of overall patient satisfaction.

    Key learning points:

    • Trends driving consumerism in healthcare financial services
    • Financial and clinical impact from improving patient financial services systems
    • Strategies to build a patient experience culture and operation that drives satisfaction
    Source: KeyBank

    Determining the type of cyber insurance to purchase is no trivial matter. Cyberattacks targeted hospitals and health systems at an alarming pace in 2017 — nearly exceeding the rate of one breach per day.

    This white paper helps healthcare leaders assess the cost-benefit of cyber insurance for their organization by reviewing the scope of cyberattacks in 2017, examining various cyber risks and coverage opportunities, and discussing key trends affecting insurance needs in the next three to five years.

    Readers will learn:

    • Financial and intangible costs of
    • CyberattacksEvolving cyber vulnerabilities and key coverage areas
    • How appropriate insurance can support breach responses and cyber exposures
    Source: Intermedix

    Hospital coding departments have seen a dramatic increase in professional fee coding following the wave of physician group acquisitions in recent years. These facility coding teams are highly skilled at inpatient and outpatient coding, but are often challenged by the highly specialized physician-orientated coding subset. This issue is gaining increasing scrutiny as sub-optimal professional fee coding is a compliance risk and can negatively impact the bottom lines of the hospital, and the physicians' practices for which they support.

    • Learn why facility fee guidelines cannot be applied to professional fee E/M level selection
    • Discover the importance of leveraging data on regional payer reimbursements
    • See how formal coding education for providers can impact compliance
    Source: Medpricer

    Are you challenging your supply chain to reach its full potential? Leadership may hold supply chain accountable for savings, but they shouldn't stop there. Talented procurement and materials teams can deliver better outcomes beyond cost, positively influencing factors such as improved service level terms and quality of service. In other industries, supply chain is treated as a strategic asset, but in healthcare, it often seems that supply chain is still trying to earn its way out of the basement.

    The supply chain has vast potential to alleviate revenue pressures by dropping cost savings to the bottom line. Contract improvements in purchased services categories could be the golden ticket.

    Source: Medline

    Lack of systemization in a health care supply chain causes significant issues for the health system financially, logistically and culturally.

    Ohio's largest provider of health care was faced with a decentralized supply chain that made it inefficient and expensive. This white paper tells the story of how Mercy Health rebuilt its supply chain culture, organization and logistics processes to better meet the needs of its internal customers and enhance patient care.

    How consolidation and standardization impacts health care operationsReaders will learn:

    • Why a shared-risk, strategic supply partnership can improve service and efficiencies
    • The benefits of establishing a consolidated managed physician preference items (PPI) logistics model
    Source: Vizient

    Vizient has released its twice yearly Drug Price Forecast, an estimate of price changes expected in 2019 with insight about industry, practice and business factors that influence pricing. Prepared by Vizient Pharmacy Program clinical and contracting experts, the report focuses on drugs and classes used across the provider continuum. Key focus areas from the July 2018 edition include:

    • Class summaries for specialty pharmaceuticals, oncology, infectious disease agents, immunomodulators and plasma products
    • Hot topics: drug shortages and DSCSA milestones
    • Timeline of expected regulatory activity, patent expirations and other events
    • Detailed pricing predictions for key drugs and drug class

    Source: Simplee

    Adventist Health System (AHS) is addressing patient expectations of a consumer-centric financial experience by investing to create a transparent, connected, convenient experience starting at pre-service. By offering patients an easy to use self service financial experience, AHS has been able to:

    • Grow self-service payments by 83%
    • Decrease their use of third party early out services by 28%
    • Achieve high levels of patient satisfaction & loyalty
    Source: Rectangle Health

    Healthcare commerce as a user-friendly experience

    Digitization is the absolute future of healthcare commerce — so, why do only four percent of healthcare executives and leaders state they prefer automated payment plans? Outlined in this whitepaper, readers will learn how healthcare commerce can transcend the age of paper-based billing by understanding the following issues:

    • Outdated patient billing is hurting hospitals and healthcare providers
    • Patients are becoming increasingly more responsible for their healthcare expenses
    • Hospitals and healthcare providers can implement and use alternative payment methods to increase their revenue
    Source: Premier, Inc.

    Total joint replacements represent some of the most commonly performed procedures in the U.S. and their number is expected to grow. Even with the high volume of these surgeries, there's significant variation for hip and knee replacements, especially with respect to cost of the implants.

    Download Premier's report to learn:

    • Key findings from an analysis of more than 800 hospitals, examining the drivers of variation in cost
    • Success stories of several health systems that worked to curb variation in pricing and care delivery
    • Best practices to tackle cost of acquisition for implants

    “Margin of Excellence” is a series of Premier reports dedicated to uncovering next-generation total cost management savings and quality improvement opportunities through integrated data and services. The data and benchmarks can be leveraged to implement evidence-based strategies and tools designed to tackle inefficiencies in healthcare.

    Source: Imprivata

    In fact, when the University of Utah Health examined how much just one facet of patient misidentification "duplicate medical records" was costing; the results were staggering:Undeniably, the most serious threat of misidentification is patent safety, but the possible financial consequences must also be calculated.

    • $650,000 for a master patient index cleanup
    • $15,000 per year attributable insurance write-offs
    • $60-100 or higher per incident to clean up overlays
    • All these costs can be avoided.

    Learn how the University of Utah Health helped reduce the risks and costs of patient misidentification with Imprivata PatientSecure® biometric palm vein scanning technology.

    Source: Parallon

    As consumers become more responsible for footing their own healthcare bills, they have an urgent need to know upfront costs associated with their medical needs. While enabling a more transparent system poses risks to both patients and providers, consumers are ready for a more open environment when it comes to healthcare pricing.

    • 89% of patients want to know their medical costs before they receive any care.
    • 30% of hospital revenue comes from patients.
    • 26% of American adults said they had contacted different doctors or medical facilities about prices.
    • Learn how to adopt price transparency best practices.

    Source: Optum360

    Imagine a revenue cycle so seamlessly interconnected that no claim is ever denied. Advancing the revenue cycle requires a new vision focused not on managing denials, but on preventing them from happening. Start your journey by learning the characteristics needed to make this vision a reality with our free e-book. The e-book includes tips you can implement right now to improve your operations on topics including:

    • CDI
    • Medical necessity
    • Coding
    • Claims integrity
    • Claims processing
    • Denials management
    • Payer appeals
    • Patient estimating
    • Eligibility verification
    Source: Leidos

    The need for data-driven metrics has increased under value-based payment models. More and more, hospitals and health systems are finding that at least a portion of their revenue is tied to meeting or exceeding certain clinical quality measures. At the same time, they must demonstrate cost effectiveness—including finding more efficiency within revenue cycle processes.

    Read the white paper to learn how to:

    • Bridge the gap between revenue cycle and IT
    • Blend clinical and financial accountability
    • Reach broader system goals to achieve today's value based reimbursement models
    Source: Vizient
    What if there was a way to plan better and budget smarter? The January 2019 Vizient® Drug Price Forecast provides a detailed projection of prescription drug price trends for 2019-2020. Using our industry-leading analytics and pharmacy expert insights, this twice-yearly report helps pharmacy leaders anticipate and manage drug spend across their health systems.

    This report offers valuable information on:

    • Projected price increases, listed by generic drug name and by therapeutic class, through June 2020
    • Market dynamics that are likely to have an impact on drug spend
    • Critical industry topics such as drug shortages, rising prices, the adoption of biosimilars and more

    Source: LendingUSA
    Today's medical practices have more options than ever to help patients pay for services — but they're only useful if patients take advantage of them. In fact, patient hesitation regarding procedure costs may be depriving your practice of thousands of dollars in lost revenue each month, which is why offering patient-friendly financing is crucial to the growth of your business. In this whitepaper, you'll explore the ins and outs of patient financing options and learn specific tips for presenting financing and growing revenue.

    • The Evolution of Patient Financing - The way your patients expect to pay for treatment has changed dramatically in the last few years. Discover what this means for your business.
    • How to Offer Financing - One of the biggest obstacles to treatment acceptance is usually cost. This eBook has tons of helpful tips on how to best offer financing so you can increase acceptance rate.
    • Why Financing is Better for Patients - Financing allows patients to pay the out-of-pocket costs for procedures in low monthly payments, while ensuring you get paid quickly and reliably.

    Source: Medpricer
    American hospitals are collectively overspending $39 Billion annually on purchased services. See how leading healthcare providers are addressing this critical issue through purchased services program management. Download the guide “Recover Wasted Spend: Your Savings Strategy Starts Here” to learn the practical steps of how to:

    • Assess your purchasing landscape to develop a savings roadmap
    • Apply an infrastructure to implement your purchased services strategy or to scale your mature program
    • Determine the steps required to get a comprehensive view of your clinical and non-clinical outsourced spend

    Source: Optum 360
    Time to raise the bar on internal and payer communication. The health care landscape continues to experience shifts driven by mergers and acquisitions, Medicare cuts and value-based care – multifaceted changes stressing the bottom line at health systems across the country today.

    The responsibility of health system finance leaders to maximize contract value is more complex than ever. In this white paper, learn more about how best-practice organizations are improving their contract management and getting the most from their contract yield by:

    • Increasing internal communication and coordination
    • Opening regular communication channels with payers

    Patient Safety and Experience
    Source: TeamHealth
    A study of claims data revealed CMS was paying billions of dollars to hospitals for providing care to Medicare recipients who had been hospitalized for the same condition within the previous 30 days.

    Charged with reducing costs, improving quality and increasing hospitals’ accountability for the care they provide, CMS launched the Readmissions Reduction Program — or RRP — targeting specific diagnoses that comprised a significant percentage of unplanned readmissions. Rooted in the concept of negative incentive, more than 2,200 hospitals were hit with the first round of cuts in 2013.

    Today, the jury is still out as to whether the program has improved the quality of care. But one fact is clear — more hospitals are negatively impacted financially by the RRP.

    Since the inception of the RRP, TeamHealth has provided insight and strategies to clients, focusing on reducing unplanned readmissions and mitigating the negative impacts on reimbursement, quality of care and patient perception.

    In this report, you'll learn how TeamHealth identified a set of “non-negotiables” when devising a plan to address this costly issue: communication, collaboration, comprehensive view of the patient experience and closing the loop to mitigate unplanned readmissions.

    Source: Optum360
    The evolution of healthcare consumerism — How hospital leaders can bring a consumer-centric patient journey to life

    Historically, healthcare has lagged other industries like retail and banking in the delivery of a consumer-centric experience. This is changing, however. As patients' out of pocket spending has increased, so has their desire for convenience and price transparency, and providers are under pressure to deliver on both fronts.

    While providers are intensifying efforts to deliver a consumer-centric experience hospitals and health systems face barriers to this goal that are unique to the healthcare industry. Most providers are operating on razor-thin margins with limited resources. Still, hospitals and health systems in highly competitive markets can realize significant advantages from consumer-focused investments.

    According to a group of senior executives who spoke with Becker's Hospital Review during a roundtable discussion sponsored by Optum, the shift to a holistic and transparent patient experience requires every aspect of an organization's care and operational model be tailored to support that effort. This ebook details how health systems are embracing new technologies, different ways of hiring, flexible hours of operation and more to bring consumerism to healthcare.

    Discussion participants included:

    Rob Linnander, Vice President of Revenue Cycle Consulting, Optum360
    Laura Anderson, Vice President of Product Management, Optum360
    Stan Salwei, Director of Patient Financial Services, Altru Health System (Grand Forks, N.D.)
    Rick Lyman, Vice President Revenue Cycle Management, Memorial Hermann Health System (Houston)
    Vince Pryor, Senior Vice President & CFO, Silver Cross Hospital (New Lenox, Ill.)
    Shelly Schorer, CFO, Northern California Division of CommonSpirit Health (San Francisco)

    Source: Somnia Anesthesia

    Patient satisfaction is found at the intersection of patient expectation and provider accomplishment. With so much in our current work environment depending on patient satisfaction, it is crucial that providers gather patient feedback. But that feedback is useless unless it drives continuous improvement.

    Somnia can help you develop the tools you need to truly understand your patient's anesthesia experience. After reading this report, you will:

    • Understand the important difference between necessary experience and real patient satisfaction
    • Realize the fundamental challenges in providing a truly positive anesthesia experience for your patient's
    • Know how to gather relevant, meaningful anesthesia-specific feedback
    • Use that feedback to implement continual improvement in patient care
    Source: Microsoft

    Discover how health organizations are using Microsoft Office 365 and Windows to maintain contact with patients through apps, devices, and a trusted cloud environment.The Patient Engagement solution ensures that your providers can share critical information in near-real time while reducing the wait for patients to be connected to the next clinician.

    Patient engagement in healthcare is no longer about care delivered at discrete points in time. This solution creates a continuous feedback loop for your providers and their patients—inside and outside of care facilities.Through devices like bedside tablets, patients can explore content tailored to their condition. Clinicians can use the same devices to access electronic health records and other hospital tools.

    Source: Tribridge

    Hospitals and health systems spent billions during the first wave of EMR innovation, but leaders now know EMRs aren't the sole answer to developing and maintaining an efficient, effective value-based care delivery system. Forward-thinking healthcare leaders now see a more fundamental need for patient-centered solutions that make more effective use of patient and caregiver data inside and outside of healthcare facilities. To truly impact patient health, healthcare providers must turn data into meaningful actions and lead the transformation.

    In this eBook, we highlight how seven value-based healthcare innovators are embracing value-based care and share their successes, in particular with Health360, a CRM-powered, cloud-based Population Health -solution.

    Learn how today's healthcare organizations are leading the industry's transformation to value-based care and are achieving:

    • Improved performance, outcomes and patient well-being
    • Greater care team efficiency
    • Personalized quality care at lower costs
    Source: HealthStream

    Healthcare is an industry where lives are at stake every day, something that's never far from providers' minds. When major catastrophes, be they man-made or natural, occur, those patients and their care take on even greater importance, as does the support given to those who are providing that care. Learn how healthcare system executives supported their local Emergency Departments through hurricane Harvey, hurricane Irma, and the Las Vegas Shooting.

    Source: Salesforce

    Get the latest research from Salesforce for Healthcare. We asked over 2,000 Americans to share their thoughts on connecting with payers, providers, and life science companies, both currently and in the future. Download this year's "Connected Patient Report" to learn:

    • The artificial intelligence trend that 70% of Baby Boomer patients are most excited about
    • What 72% of respondents unanimously said about video chats and texting with payers
    • Why 72% of Americans choose one pharmaceutical brand over another

    Source: NRC Health

    Satisfied patients aren't necessarily loyal ones. Patients are more likely to change providers than they've ever been. According to new research from NRC Health and The MetroHealth System in Cleveland, 80% of patients reported that they'd switch providers for 'convenience factors' alone. How can you decrease effort to increase retention?

    Key takeaways:

    • Define the problem by mapping points of friction in your care experience
    • Gain a deeper understanding of why healthcare is hard for patients
    • Learn the steps your organization can take to create ease

    Source: Health Catalyst

    Today, researchers estimate that one in three hospitalized patients experience preventable harm and over 400,000 individuals per year die from these injuries.

    There is a gap in healthcare safety culture and the way health systems uses data (or think they use data) to understand patient harm and what to do about it. Much of the data collection is manual and not integrated with financial, operational, and other data, resulting in a fragmented approach to safety analytics that's not actionable or predictive. Scores are recorded, and boxes are checked, but the real work to make patients safer -closing the loop between information and action- is incomplete.

    The status of patient safety moving forward, however, stands to improve. Despite the discouraging statistics noted above, in today's era of data-driven healthcare, machine learning, and predictive analytics, the industry can turnaround decades of lost ground in patient safety and finally make much needed improvements. This white paper describes the problems in safety culture and how healthcare analytics and new-generation tools will fix them.

    • Key Weakness in Patient Safety Today
    • Four Measures to Improve Patient Safety
    • Three Key Capabilities of Machine Learning in Patient Safety
    • Success Stories: Data at Work for Patient Safety

    Source: Glytec

    In a fee-for-value world, avoiding top patient safety risks is key to successful clinical and financial outcomes. The Centers for Medicare & Medicaid Services (CMS) is currently developing a quality measure to address the many patient safety risks surrounding hypoglycemia. Are you prepared?

    Hypoglycemia in the hospital is common, costly, extremely serious and largely preventable. It impacts patients with and without diabetes across all service lines -- and insulin is the #1 precipitating variable. Given one of every three hospitalized patients requires insulin therapy during their stay, the population susceptible to hypoglycemia is considerable.

    • How much do hypoglycemia events cost YOUR hospital every year? Let's do the math.
    • What comprises the CMS hypoglycemia quality measure?
    • What are the causes and clinical implications of hypoglycemia?
    • What can you do to elevate insulin safety, hypoglycemia prevention and glycemic management as strategic priorities for your hospital?
    Process Improvement
    Source: Kalderos
    During the summer of 2020, a handful of major drugmakers caused upheaval in the pharmaceutical industry when they announced changes to their participation in the 340B Drug Pricing Program, eliciting condemnation from providers and their allies.

    Key learning points:

    • Recent changes to drugmakers’ participation in 340B Drug Pricing Program
    • The role of contract pharmacies in 340B
    • The consequences of cutting out contract pharmacies

    Source: HealthStream
    There’s no doubt that staff education and development activities need to be more efficient and personalized for the learner.

    HealthStream recently surveyed industry leaders in the areas of employee education and development to understand their opinions on adaptive learning and how they are implementing a personalized approach.

    Find out the results of the survey in this white paper as well as:

    • The most prevalent education and training challenges facing healthcare organizations
    • How organizations currently use assessment tools to tailor education and training
    • Why an adaptive and personalized approach to learning benefits both the employee and organization

    Source: symplr
    The current dynamics in healthcare have organizations focused on strategies to optimize their workforce. Forward-thinking health systems — such as Grand Rapids, Mich.-based Spectrum Health and Durham, N.C.-based Duke University Health System — understand that workforce management strategies should apply not only to nursing, but to every department and group, for a standardized approach.

    This case study looks at how some organizations are containing costs, impacting staff engagement and positively impacting patient care, by taking an enterprise-wide approach to workforce management.

    • An enterprise-wide approach to Workforce Management
    • Increases visibility to key data
    • Impacts the ability to optimize resources
    • Improves efficiencies

    Source: Intuitive
    Initial surges of COVID-19 in spring 2020 put many of the nation's health systems on their heels — supply chains were disrupted, staff were spread thin and budgets were upended by halted elective procedures and facility transformations to make room for novel coronavirus patients.

    Elective services and nonurgent surgical procedures have since resumed at most hospitals and surgery centers. This is good news for patients and hospitals, but it's not indicative of a return to normal. Surgical care has been transformed by new safety concerns as hospitals work to offer extra layers of protection amid the pandemic.

    How health systems were navigating the surgical backlog and the industry's new normal was the topic of a Becker's advisory call conducted in conjunction with Intuitive in August. The following e-book is based on a conversation of seven hospital and health system leaders.

    Organizations represented on the call were:

    • HSHS Sacred Heart Hospital in Eau Claire, Wis.
    • Franklin, Tenn.-based Community Health System
    • Hartford (Conn.) HealthCare
    • Houston Methodist
    • Hackensack (N.J.) University Medical Center
    • M Health Fairview in Minneapolis
    • Milwaukee-based Advocate Aurora Health

    Source: Hyland
    To better understand healthcare leaders' approaches to change management amid COVID-19 and the potential lasting changes the pandemic could have on the healthcare operations, Becker's Hospital Review convened a group of hospital and health system executives for an advisory call in September.

    Organizations represented on the call included Akron, Ohio-based Summa Health System, The HSC Health Care System in Washington, D.C., and University of Illinois Hospital and Health Sciences System, among others.

    Read the E-book to learn about:

    • 3 pivots made by health systems during the early months of the pandemic
    • 3 2020 healthcare transformations likely to last into the future
    • 3 unanswered questions related to the use of technology solutions in a post-pandemic future

    Source: CarePlus Anesthesia Management
    Gastroenterologist and ASC owner Jeff Williams shares six ways professionalized anesthesia management helped his fast-paced surgery center improve efficiency, volume, and revenue – and eliminate costly and frustrating staffing headaches.

    Learn how professionalized anesthesia management adds value to both the internal anesthesia team and to the surgery center as a whole through:

    • Recruiting expertise
    • Clinical strength & alignment
    • Physician control
    • Financial metrics
    • And much more

    Source: Syft
    Properly managing and tracking patients after death, often referred to as decedent management, is a highly complex and challenging process. Key tasks include properly tracking and transporting deceased patients; communicating with internal and external stakeholders; supporting deceased patients' loved ones; and ensuring no errors occur.

    In this whitepaper, decedent management experts from Vanderbilt University Medical Center, Nashville VA Medical Center, and more, share how hospitals can quickly and easily optimize their decedent management processes and reduce their risks.

    Key takeaways include how to:

    • Eliminate errors in processing patients after death
    • Improve relations with deceased patients’ families
    • Increase organ and tissue donations and autopsies
    • Easily create more efficient, optimized workflows
    • Enhance compliance with city, state, federal, and Joint Commission requirements

    Source: Surgical Solutions
    American healthcare is undergoing a transformation. Changing demographics, technological development and new policy measures have all affected the way we deliver and pay for care. Perhaps nowhere are those changes more evident than in the practice of surgery.
    Operating rooms have long been a major source of revenue for healthcare providers. Yet, as the economics of healthcare shift, health systems have experienced shrinking margins.

    This whitepaper explores key benefits of partnering with vendors by identifying four key trends affecting hospital performance and by analyzing how third-party service providers can help hospitals adapt to those trends. The findings reflect the experience at two health systems, Erlanger Health System and Baystate Health, where healthcare teams benefited from implementing contract service solutions, the results of which are profiled as case studies in this whitepaper.

    Source: Wolters Kluwer
    Although proper dose adjustments for kidney function is well-recognized as an important issue, drug dosing is often not as straightforward as it seems. It must be tailored to each patient’s condition, age, renal and hepatic function, comorbidities and concurrent medications. Good references for dose adjustments tailored to kidney function are lacking, so care teams must make decisions without reliable guidance. A one-size-fits-all standard medication dose that fits all patients doesn’t exist.

    Key takeaways:

    • The danger of incorrect medication and dosing decisions
    • Why half of patients in ICUs need medication dose adjustments
    • How care teams can safely adjust drug doses
    • What the Lexicomp editorial team is doing close the gap in dosing recommendations

    Source: Optum
    In this time of uncertainty, thriving health systems are moving quickly and acting intentionally. They are adapting and innovating because they must. Think about what you were able to overcome and achieve in the last six months that you could not have imagined doing even a year ago. This is a watershed moment that will reward those who prepare with a point of view, respond methodically to challenges and crises and proactively organize to improve their organizational agility. Intentional action today enables you to quickly and successfully navigate an environment where decisions must be provisional and disruption comes from every direction.

    This whitepaper offers leaders an approach for developing “intentional agility”— the capability to move through a rapid cycle of strategy, change management and execution — in order to adapt and thrive amidst uncertainty.

    Key learnings include:

    • How to advance the critical elements of intentional agility
    • What has worked well for progressive health systems
    • Diagnostic questions to assess your organization’s agility

    Source: Compass One
    The Five Pillars of Safety in Healthcare details strategic best practices to mitigate Healthcare Associated Infections (HAIs) and infection transmission. The white paper also highlights the ways standard operating protocols should be enhanced and expanded during a pandemic.

    Inside you'll find:

    • The paper discusses the five pillars needed to approach healthcare safety, holistically creating a safer environment to heal, visit and work.
    • The paper details the impact of Patient perceptions of cleanliness, food service and other experiential elements that shape the Patient’s overall impression and drive hospital recommendations.

    Source: Vituity
    Health systems have never been more open to investing in patient-centric delivery solutions. As a result, front-line initiatives that previously took months to implement now come online in a matter of hours. In this report, leaders in acute psychiatry, hospital medicine and neurology offer their perspectives on recent changes that define a new standard of care. Here are just a few of the topics covered in the whitepaper:

    • Hospital Medicine: In-patient care beyond four walls
    • Acute Psychiatry: A roadmap to improved equity and access
    • Neurology: Rising to the challenges of a high-demand specialty

    Source: NRC Health
    As a result of COVID-19, the future of healthcare has arrived earlier than anyone expected. Healthcare consumers are suddenly experiencing new technologies like telehealth and online appointment-setting on a regular basis.

    One domain of the industry, though, still lags behind: patient feedback. It’s long past time for health systems to bring their feedback operations into parity with the rest of their consumer experience.

    In this whitepaper, NRC Health shows leaders how. They’ll learn:

    • How to update survey methodologies to maximize response rates
    • How to use open-ended questions to explore consumer sentiment in depth
    • How to use this data once they’ve acquired it

    Source: symplr
    A survey of nearly 300 healthcare executives revealed what every healthcare manager needs to know -- the best way to manage workforce issues to balance clinical and financial outcomes.

    This whitepaper takes a closer look at the five key strategies that are elevating care quality and driving down labor costs through better workforce optimization.

    Source: symplr
    In communities across the United States, COVID-19 has helped shine a light on healthcare organizations' access vulnerabilities.

    Are you feeling the weight of potential compromises to the safety and security of your patients and staff? In this ebook, you’ll learn key benefits of creating a strong visitor management policy and backing it with a platform that can flex to meet your organization’s needs.

    Download this ebook to learn:

    • Why healthcare facilities are now taking a closer look at visitor policies
    • How to evaluate the features and benefits of visitor management systems for your healthcare facility
    • How you can make simple improvements for better on-site visitor management

    Source: Hyland
    As COVID-19 approached the U.S. in early 2020, hospitals rushed to move as many employees as possible to remote working status and take safety precautions for essential staff. It was unprecedented change in an excruciatingly short period. It was what one healthcare CIO called "rapid response at scale."

    For many, taking on that innovation wouldn't be possible without the flexibility and security of the cloud. This CIO-focused white paper examines the cloud's role in crisis management, how health system leaders can ensure business continuity amid upheaval and how leaders can rapidly deploy critical solutions at scale.

    Source: Conductiv
    With the emergence of the COVID-19 pandemic, business continuity became a matter of survival for many hospitals across the country. Soaring demand and supply shortages thrust supply chain organizations to the center of boardroom-level focus. Underpinning these conversations are the suppliers, including third-party services, which play an incredible role in the evolving response.

    Download the short article to learn the four keys to success to optimizing hospital-supplier relationships post-pandemic.

    Source: Solutionreach
    Has COVID-19 changed the way patients want health systems to communicate with them?
    SR Health by Solutionreach commissioned a survey to find out.

    Download this white paper to learn how COVID-19 has impacted patients’ desire for automation and tools like text and telehealth. And discover why support for digital communication is an opportunity to improve patient satisfaction.

    Source: Vituity
    The initial phases of the COVID-19 pandemic tested the U.S. healthcare system in unprecedented ways. Providers across the country raced to treat patients as coronavirus cases surged and key supplies, including personal protective equipment and ventilators, dwindled.

    In June, Becker's and Vituity convened a group of healthcare leaders for a virtual roundtable. These leaders from organizations heavily affected in the early months of the pandemic discussed surge preparedness, lessons learned, and the ways healthcare has been permanently altered by the crisis.

    This ebook details insights shared during the roundtable discussion.

    Source: Intuitive
    Surgical care is among the areas of healthcare significantly impacted by COVID-19. Between March and June, American hospitals lost more than $202 billion due to the pandemic, with canceled care and surgeries contributing significantly to that deficit, according to estimates from the American Hospital Association.

    In May, as providers across the nation began working through their surgical backlogs, Becker's Hospital Review and Intuitive convened an advisory call with hospital CMOs, CEOs and other executive titles to discuss how their organizations were approaching the resumption of more surgical services. This ebook is based on their conversation and contains insights on surge preparedness, addressing patient hesitancy in the community and resuming surgical services amid uncertainty.

    Organization's represented in this eBook include: Danville, Pa.-based Geisinger; Edison, N.J.-based Hackensack Meridian Health; Toledo, Ohio-based Promedica; and Houston Methodist, among others.

    Source: Medtronic
    Demand for hip and knee replacement surgery is expected to grow 84 percent in the next decade, driven by an aging population and high obesity rates, according to healthcare consulting firm projections.

    Simultaneously, analysts are seeing a shift in where those procedures are performed. By 2028, the portion of nonfracture hip and knee replacements performed in the outpatient setting will reach 57 percent, up from just 15 percent in 2018, according to industry projections.

    The factors responsible for this shift include surgeon preference, patient convenience and changing payment. Now, COVID-19 can now be added to that list. To discuss outpatient migration, Becker's Spine Review and Medtronic convened an advisory call in the summer of 2020. This E-book is based on that conversation.

    Source: Elselvier
    When the COVID-19 pandemic swept across the globe, immediate integration of emerging science into treatment protocols became — and remains — critical.

    Evidence and guidance for diagnosing and treating patients is changing rapidly – sometimes daily and hourly.

    This whitepaper provides:

    A snapshot of how medical information evolved during the initial surge of COVID-19 in the U.S.
    Insights into how forward-thinking organizations are supporting clinicians’ needs for “in the moment” access to relevant information.

    Learn how your institution can help increase clinician confidence, minimize the potential for variability and promote optimal outcomes.

    Source: 2nd.MD
    Since 2011, 2nd.MD has been connecting our members to specialists all over the country through virtual consultations using our innovative platform. While the adoption of telehealth has been growing steadily over the years, it has accelerated tremendously due to the ongoing coronavirus pandemic.

    With this in mind, 2nd.MD invited three distinguished physicians: Dr. Steven Fishman, Dr. Gerald Hautman, and Dr. Drew Oliveira. The three were able to discuss the following topics in regards to the future of the healthcare industry:

    • Impact of COVID-19 on the healthcare industry
    • New technology innovations in healthcare
    • Future delivery of healthcare
    • Changes in patient experience, cost, and quality

    Source: Citibank
    For most healthcare providers, 2020 began on an optimistic note. With a strong economy, the industry was positioned for another year of growth. Then COVID-19 hit and the world as we knew it changed, possibly forever. Healthcare providers were mandated to cease elective procedures and, in many cases, close down offices altogether. Even as states lift shelter-in-place restrictions and healthcare providers are given the greenlight to start seeing patients again, healthcare practices face unprecedented headwinds. With the financial uncertainties that lie ahead, what should providers be thinking about as they reopen? This whitepaper details the current challenges facing healthcare providers and answers the following questions:

    • Is now a good time for healthcare companies to make acquisitions?
    • How can practices return patient volumes and cash flow back to normal?
    • What does it mean for my company if bank loan covenants are violated?
    • When will banks lend again?

    Source: Allscripts
    During a crisis, understanding patient population trends becomes even more important. The ability to convert data into action and make the right decisions quickly at the point of care is mission critical and can truly mean the difference between life and death.

    In addition, technologies like telehealth — once a nice-to-have — are now be considered among the best and most efficient modes for providing patient care to populations unable to travel or meet in person with caregivers for other reasons.

    This Ebook contains nine must-read articles. Key insights include:

    • Key building blocks for COVID-19 response
    • Insights on using virtual health assistants with COVID-19 patients
    • An overview of the changes to telehealth that may be permanent post-pandemic

    Source: Vituity
    The coronavirus pandemic has transformed healthcare overnight. With their missions on the line, health systems are deploying creative solutions to improve care delivery. Traditional hospital models are being redefined through better-integrated provider teams and technology-driven holistic care, such as:

    • Virtual front doors: triage models that quickly identify the appropriate level of care
    • Beyond in-person care: new technologies for patients and providers to connect in non-traditional settings
    • Accelerated adoption of artificial intelligence and remote care

    Source: SCP Health
    Despite massive growth over twenty years, hospital medicine (HM) is still underdeveloped in many facilities — a reality made clear by the COVID-19 crisis. Though hospitals can never fully prepare for the unknowns of a pandemic, a tailored and intentional strategy is the first step to building a well-equipped HM program that can handle those types of challenges.

    Key takeaways:

    • The beginnings of HM vs. the practice today
    • An overview of a tiered model of HM program development and evaluation
    • How peers are approaching HM advancement
    • What is needed to navigate the future of inpatient care

    Source: Hyland
    During the initial response to the COVID-19 pandemic, healthcare leaders scrambled to prepare clinicians for a wave of new patients and worked tirelessly to enable many employees to work remotely. This focus prompted innovation and acted as an evolutionary catalyst for some health systems.

    In this whitepaper, you'll learn how two notable healthcare organizations — New Orleans-based LCMC Health and The Royal Marsden Hospital in London:

    • Quickly ramped up remote working capabilities for employees and virtual visit strategies for patients
    • Enhanced digital clinical collaboration throughout facilities; and
    • Addressed the new software and hardware demands created by the pandemic

    Source: Vista Staffing
    In a survey of more than 100 hospital leaders and administrators conducted in early 2020 by Becker's Hospital Review in conjunction with VISTA, a leading provider of healthcare staffing solutions, more than 65 percent of respondents rated workforce strategy as either a high or top priority.

    In the era of COVID-19, the importance of an optimized workforce strategy has increased and will remain a top priority for hospital leaders moving forward as they work to lead their cash-strapped organizations and exhausted staff to a better future. This ebook contains insights for executing a smarter approach to managing the healthcare workforce.

    Key learnings include:

    • An overview of the nation's clinician shortage and the current prevalence of physician burnout
    • Results from a recent Becker's survey of more than 100 hospital leaders and administrators
    • The four components of a strong workforce optimization strategy

    Source: Guidehouse
    COVID-19 has brought unparalleled amounts of uncertainty and volatility to the healthcare industry. But there’s one thing hospital and health system executives can be certain of: Their business models will not return to what they were prepandemic.

    Providers are facing a long-term decrease in commercial payment, coupled with a need to boost caregiver- and consumer-facing engagement, all during a significant economic downturn. Competition will be fierce as organizations work to address near-term cash pressures and liquidity concerns, and the window of opportunity that will determine provider success or failure is limited.

    Download the white paper for insights on the key principles regarding what the future holds for providers in this new healthcare reality.

    Key learnings for providers include:

    • How competitive positions and market forces will impact strategies for rebuilding patient volumes, reducing operating expenses, and addressing new payment mechanisms
    • The importance of a comprehensive consumer- and caregiver-centric digital strategy, including telehealth, call centers, and RPA
    • The impact of COVID-19 on patient volumes, payer mix, and reimbursement cross-subsidization

    Source: TeamHealth
    As we continue to learn more about the clinical manifestations and implications of COVID-19, Dr. Khadeja Haye, TeamHealth’s National Medical Director for OB/GYN Hospitalist Services, and our Emerging Infectious Disease Task Force partnered together to develop a clinical guide on what we know about the impact of the virus on OB patients and the tactics hospitals and clinicians can employ to ensure safe, effective care of pregnant mothers and their babies.

    TeamHealth is committed to keeping our hospital partners, clinicians and the healthcare community as a whole informed about the evolving clinical manifestations and implications of COVID-19.

    Source: Optum
    Health care is forever altered. Is your organization ready to adapt? The coronavirus (COVID-19) has upended the entire health care landscape — and the danger and breadth of the pandemic has accelerated change to previously unseen speeds. It's up to health leaders to not only keep up with this rapid transformation, but to anticipate what comes next in the new reality. Download this perspective for insights on how C-Suite executives can assess their organizations' sustainability and agility in the face of this unprecedented crisis including:

    • Identifying the new forces shaping health and health care dynamics

    • Examining the risk and requirements of segment interdependencies

    • Understanding the growing demand for greater agility

    Source: RevSpring
    A new report from RevSpring, “Innovation in a Time of Crisis: Now and in the Future,” explains how healthcare providers and revenue cycle managers can adapt and continue to drive innovation.

    Takeaways from this whitepaper include:

    • Ideas for using existing patient engagement tools in creative new ways
    • Ways to align payment options to patient’s needs — with a sensitivity toward those in financial distress — to maintain cash flow
    • Strategies for driving the digital adoption patients have been waiting for and providers need to reduce costs

    Source: Regent Surgical Health
    As healthcare moves toward value-based care and risk-sharing payment models, hospitals are more interested than ever in joint venture ambulatory surgery centers. Physician-owned and operated ASCs are often more efficient than hospital outpatient departments and provide a higher quality of care at lower costs because they’ve been forced to operate on lower margins for the past several years.

    Now, they’re looking for hospital partners as well to leverage managed care contract rates. Traditionally, hospital executives and ASC physician owners have had an adversarial relationship, and some of these tensions remain even as healthcare moves toward more collaborative models of care.

    Source: Medspeed
    For too many organizations, supply integration and transport has not yet made its way to C-suite discussions. While almost 50 percent of survey respondents noted that their organization's physical integration of materials and supplies is a formal part of their strategic plan, almost 40 percent said that it isn't included and 10 percent didn't know if it is or not.

    When healthcare executives take a closer look at the benefits of strategic physical integration, they can transform their hospitals and health systems into the efficient and integrated organizations they visualize. As healthcare stakeholders call for more strategic supply chains, decision-makers must think more about a collaborative and centralized approach to transportation. Modifications must be made to maximize efficiency, reduce redundancies, improve system-wide sharing, consolidate or eliminate travel to certain sites, reduce overlap and avoid delays.

    Source: Kronos
    This compilation of articles published by Becker's Healthcare is ideal for a hospital's front line leaders. Focusing in on topics like communication, talent, satisfaction, case studies, leadership, and cost cutting, this E-book serves as a one-stop guide for operational leadership, nurse leaders, as well as finance executives.

    Source: Surgical Directions
    The operating room is a lynchpin in any hospital.Operating suites represent the economic center of a hospital and the venue for the most intricate form of healthcare — surgery. The significance of an OR to a hospital is inarguable, but only if it is sterile, efficient, productive and managed correctly with clear expectations. The stakes are high, and hospital leaders must ensure OR management a deliberate science rather than an afterthought.

    Over the years, Surgical Directions has collaboratively transformed OR cultures for hundreds of clients — from rural to urban facilities, from community-based hospitals to large academic medical centers. In that time, the Surgical Directions team has amassed a range of lessons, expertise and best practices for hospitals, surgery centers, health systems and other provider organizations to ensure their ORs have the right mix for patient outcomes, patient satisfaction, economic stability and a high-performing culture for physicians, nurses and other staff members.

    Source: GE Healthcare
    It's time to make data-driven – not subjective – staffing decisions. Hospital and health system executives understand what data they need for staffing that ultimately supports top organizational outcomes, including staff productivity, cost containment and patient outcomes. The good news is hospitals and health systems already possess this very data in the EHR. Supported by survey findings and executive interviews, this E-Book shares insight into avenues for more effective staffing practices, the attitudes that obstruct data-driven staffing in organizations, which data points executives find most impactful to financial, clinical and employee performance outcomes, and how executives can evaluate a data-driven solution for their organization.

    Source: Surgical Directions
    Many hospital leaders have chosen to begin value-based transformation in their most profitable, and most expensive, department — the operating room. After all, for high-performing hospitals, surgical services account for upwards of 65 percent of gross revenue and up to 60 percent of operating margin. The operating room, as well as the entire perioperative service line, is an essential area in which executives should focus their attention if they want to boost clinical outcomes and financial results and, ultimately, maximize value. Download this e-book for four articles that will help you do just that.

    Download this e-book to learn how you can transform your OR by:

    Amplifying physician leadership in the OR
    Optimizing patients prior to surgery
    Attracting and retaining the best surgeons
    Aligning the OR to shifting payment models

    Source: Teladoc
    The results are in — 2016 Hospital & Health Systems Benchmark Survey: Consumer Telehealth

    Within this e-book you'll learn:

    Three reasons more hospitals are adopting consumer telehealth
    The current state of consumer telehealth, and what components to consider when implementing a telehealth program at your facility
    Lessons learned from organizations that have already implemented a telehealth program

    Source: Medisolv
    In this Becker’s exclusive eBook you will be guided through the MIPS program. With over 50 pages, the book starts with a review of the basics of MIPS including eligibility, deadlines and the money at stake. Then the book dives deeper into each MIPS category. We review the requirements along with the things you can do to achieve maximum points in each category. At the end, you’ll see an example of how the final score is tallied. Don’t miss this comprehensive MIPS guide, available exclusively on the Beckers’ website.

    Source: GE Healthcare
    While hospitals have always been in the business of providing patient care, the care delivery and payment models have undergone an enormous paradigm shift. It’s no longer about the number of services provided, but instead about the quality of care delivered.
    With so many staffing variables impacting patient outcomes, determining a course of action can initially be daunting. The increasing prevalence of reliable workforce analytics can provide a data-driven solution for the dilemma.

    Learn what areas of staffing to focus on to improve your patient outcomes and the bottom line.

    Source: Novarad
    The current medical imaging landscape is complex, dynamic and demands attention for effective management. Moreover, the lack of a unified imaging platform to streamline patient data access across the enterprise further complicates providers’ objectives to provide better care at a lower cost. Enterprise imaging solutions can bridge the gap by assuring true interoperability among disparate clinical data repositories. Regardless of the size of the facility, providers are searching for an enterprise imaging solution that meets both current and future needs.

    Download the eBook and discover:

    Cost containment strategies
    The often unforeseen complexities of imaging
    Considerations regarding enterprise imaging total cost of ownership

    Source: HP
    Clinicians must be able to rely on devices that make it possible to access all the information they need, including lab results, X-rays and other data. They must then be able to take all the different pieces of information and turn it into something that makes sense.

    This executive summary explores:

    • How purpose-built devices enhance telehealth
    • Tailoring devices to fit clinical hubs
    • The devices which help clinicians access needed information

    Source: Virence Health
    To strengthen their healthcare organizations' financial strategies amid unpredictable business environments, many leaders are prioritizing focus on fundamental billing practices and boosting revenue cycle efficiency by implementing a combined business office.

    This e-book, titled "Evaluating Your CBO Strategy: A 3-Step Guide for Healthcare Providers," offers an in-depth look at the different types of CBO models healthcare organizations can use to improve financial performance, and provides executive insights on how to most effectively implement such a model.

    In this e-book, readers will learn how to:

    Evaluate which CBO model is right for their organization
    Navigate common challenges associated with implementing a CBO model
    Maximize the benefits of a CBO to reduce the cost to collect and improve the patient financial experience

    Source: Novarad
    Key decision-makers are exploring the benefits achievable from Enterprise Imaging solutions with the objective of enhancing the efficiency and revenue of their imaging specialties with effective and more robust diagnostic workflow. Unified image management also leads to an improved patient experience eliminating delays in locating prior studies as well as accelerating care. A wealth of information, including the Gartner Market Guide for Vendor-Neutral Archives, has been assembled in this featured eBook to kick-start your information expedition.

    Download the eBook and discover:

    How a Total Cost of Ownership Approach leads to improved clinical outcomes
    Valuable research from the Gartner Market Guide for Vendor-Neutral Archives
    How one medical center decided to make the Enterprise Imaging upgrade, and how to implement the same strategies at your facility

    Source: Premier
    Today’s health systems face a number of financial challenges including rising drug costs, workforce shortages and uncompensated care, while changing payment models, increased competition and other marketplace realities present more risk and changing performance expectations.

    Learn how you can drive improved performance in this dynamic environment with Premier’s interactive e-book, Six Keys to Achieving Your Margin Improvement Goals. Leveraging Premier’s experience with approximately 4,000 hospitals and health systems, this e-book outlines:

    How to position your organization for success
    Business intelligence capabilities that are needed
    Considerations for strategy development
    What to include in your roadmap
    How to align the organization to system goals

    Source: PatientKeeper
    Physician burnout is rampant, and forecasts of an impending physician shortage are widespread. Left unchecked, this trend may portend a healthcare delivery crisis over the next 20 years. In this e-book, learn what healthcare organizations can do to reconnect physicians with their love of medicine by:

    Engaging with physicians in ways that respect their leadership role in healthcare delivery
    Reducing the burden that IT currently imposes on providers

    Source: Parallon
    Think of large self-pay balances as a flashing warning light indicating a problem.

    A strong eligibility and enrollment strategy helps reduce large self-pay balances. Though many health systems have effective primary screening capabilities, most could benefit from a secondary eligibility process to increase cash flow and lessen uncompensated treatment.

    In this e-book, we’ll cover:

    • The impact of eligibility and enrollment on revenue cycle
    • Resources to help you evaluate your current infrastructure

    Source: IAC
    For hospitals and health systems looking to lead on value-based care, a winning population health strategy is a must. And to have a winning population health strategy, providers must prioritize preventative care among adult populations as the incidence and costs of managing chronic diseases increase as the nation's population ages.

    However, many organizations overlook a proven opportunity to bolster illness prevention efforts through adult immunization programs. The prevalence of vaccine-preventable illness among adults in the U.S. places a considerable morbidity and mortality burden on the healthcare system. Millions of outpatient illnesses related to vaccine-preventable disease occur every year. This white paper details how hospitals and health systems can achieve a winning population strategy through improved adult immunization.

    Download the E-book for insights into:

    • Best practices for an adult immunization program
    • Key considerations for vaccine payer reimbursement
    • Key opportunities for vaccine partnerships

    Source: Ontario Systems
    Your RCM needs a reality check

    Shrinking operating margins are making healthcare providers increasingly uncomfortable. Most are focused on front end efficiencies. But is your A/R operation in peak condition? Providers who haven't assessed their collection efforts lately might be missing an opportunity to strengthen top and bottom lines.

    In this Ebook you'll learn:

    How to free collectors from long hold times
    Keys to improving your A/R team's performance
    The EHR-friendly way to boost collections
    Why automated QA is a must for healthcare collections

    Source: Allscripts
    2020 resolutions for health systems: How hospital leaders can lay the groundwork for long-term sustainability

    Although Jan. 1 marked the beginning of a new decade and promise of a fresh start for many, hospital and health system leaders don't have the luxury of a clean slate. Most remain challenged to shelter their organizations from industry headwinds that intensified in the previous decade, including the rising cost of care, declining reimbursement and increasing competition for market share.

    Amid these financial constraints, hospitals are also challenged to operate under new reimbursement models and meet the consumer expectations as competition intensifies and disruptors move into healthcare from tech and retail.

    During a December 2019 advisory call hosted by Becker's Hospital, several healthcare executives discussed current industry challenges and approaches they're taking to keep pace with this rapidly changing environment. Their conversation inspired this ebook, which proposes three resolutions for how providers can set groundwork for long-term sustainability.

    Source: Allscripts
    A year in review: 8 C-suite must-reads from 2019

    To understand where we're going, it's instructive to understand where we've been. This collection of eight leadership-focused articles reviews trends for large-scale and community health systems, physician practice care and population health management.

    The topics covered include:

    • Tips for managing the revenue cycle more effectively
    • How to evaluate population health platforms
    • How community hospitals can manage social determinants of health
    • How to take a "systems approach" to deliver better care for patients and communities alike

    Source: Force Therapeutics
    While the coronavirus pandemic has presented an opportunity for health systems to more conveniently and affordably implement telehealth, the challenge is differentiating between interim point solutions and sustainable virtual care.

    In this whitepaper from Force Therapeutics, you’ll learn how leaders and innovators are using technology to prepare for the reboot of elective surgery by:

    • Increasing short-staff efficiency by digitizing preoperative workflows and patient optimization.
    • Controlling leakage outside the system by seamlessly integrating services after surgery.
    • Intelligently growing new programs and promoting them to the consumers of healthcare.

    Source: Notable Health
    Exploding administrative costs, growing patient expectations, and increasing clinician burnout have pressured administrators to digitally transform the healthcare experience.

    In response, leading healthcare organizations are rapidly investing in the automation of manual administrative processes like patient registration, clinical intake, provider documentation, and medical billing.

    This whitepaper reviews 4 key strategies that healthcare administrators must consider to effectively implement intelligent automation in their organization.

    Download the whitepaper to learn:

    • Common pitfalls to avoid when automating administrative workflows
    • The return-on-investment to aim for when automating intake, clinical documentation and other administrative processes
    • Best practices for integrating automated digital experiences with the EHR

    Source: SCP Health
    Critical care is distinguished in U.S. hospitals for a number of reasons, including the complexity of patients, evolution of technology and growing use among older adults. The costs and risks associated with caring for high-acuity patients make critical care settings vulnerable places within any hospital. These units are more susceptible to decisions about staffing, technology and models of care.

    This e-book, 10 Must-Reads on Critical Care, contains 10 articles that examine the use of modern technology in ICUs, such as AI and robots, and how distinct models of critical care delivery influence patient outcomes and staff wellbeing. Articles also touch on infection control in critical care settings, medical care that reduces ICU use and ICU rotations.

    Source: Capella University
    Amid regulatory uncertainty, nurse and physician shortages, and an epidemic of burnout, today's health system leaders must work to protect their most valuable assets — clinicians. Providers on the frontlines are the lifeblood of a health system, and these individuals should be working in safe environments where innovation and a constant commitment to performance improvement are deeply embedded in the workplace culture.

    The following nine articles contain insights for nurse leaders on fostering a culture of innovation, retaining talent and equipping teams to meet the healthcare needs of tomorrow.

    Key learning points include:
    - Cultivating and supporting a culture of innovation in healthcare
    - 3 ways nurse leaders can create a culture of resilience
    - Mentorship matters: when nurses succeed, hospitals can, too

    Source: Optum
    As health systems focus on delivering care during the global COVID-19 health crisis, revenue cycle and finance leaders are bracing for seriously challenged cash flows and constrained revenues. Inpatient censuses are at record lows in preparation for surge capacity expectations and profitable elective procedures are postponed. That puts health care providers in a precarious financial position.

    Through our client engagements, Optum Advisory Services experts have identified several no-regrets strategies that health systems should consider now. This white paper highlights tactics to stabilize performance and accelerate recovery.

    Source: PatientKeeper
    Hospitals are a fast-paced, highly regulated and complex working environment, in which care teams often struggle to communicate effectively. The result can be increased stress on providers, inefficiency, and potentially poor patient outcomes.

    While COVID-19 has highlighted the challenges of achieving effective care team collaboration, communication has been a pain point for clinicians for years.

    In this whitepaper, PatientKeeper examines how healthcare leaders can analyze and manage the communication challenges facing the care team as a whole, including:

    • Identifying common communication challenges that hinder providers’ ability to deliver care and increase the potential for physician burnout
    • Navigating the variety of technologies available to improve clinical communication and thinking beyond the needs of today
    • How to measure the effectiveness of these communication tools to ensure maximum ROI

    Source: ZeOmega
    The social determinants of health (SDOH) are increasingly recognized as critical drivers of health and well-being. SDOH data can help healthcare organizations better understand and manage a variety of chronic conditions, but the key is to find the right data, understand its relevance, and apply it directly to patient care.

    In our latest white paper, ZeOmega co-authored with the Center for Open Data Enterprise (CODE), we present a new approach to improving population health outcomes by applying public and proprietary data sources to the identification and addressing of SDOH needs.

    In The Social Determinants of Health: Improving Population Health With Data-Driven Insights, you’ll read about:

    • Why SDOH are important to population health management
    • What public data sources are available to address SDOH
    • What conditions are commonly affected by SDOH
    • How ZeOmega can help you apply SDOH data to your population health strategy

    Source: CommerceHealthcare
    The coronavirus pandemic, and resulting economic impact, have created unprecedented clinical and financial challenges for healthcare providers. On the financial side, providers are urgently seeking alternative sources of revenue to counter diminishing traditional reimbursements. The markets should be one area of focus in these efforts. The historic low-rate environment presents an opportunity for many healthcare providers but requires a shift in investment strategy.

    Fortunately, there are many strategies healthcare organizations can utilize to fully leverage available cash to maximize returns without undue risks. This article provides insights into:

    • Days cash on hand
    • Lines of credit
    • Money market funds
    • Fixed income investments
    • Loans and bonds

    The ability to optimize investment returns through proactive control of cash is substantial. These seven strategies can help organizations turn today's financial challenges into tomorrow's financial opportunities.

    • Learn about the four common cash investing challenges healthcare providers encounter.
    • Discover seven strategies that can form the basis of a beneficial approach to optimizing cash investments.
    • Learn four critical characteristics healthcare providers should seek in their banking relationships.

    Source: ServiceNow
    A lot of the value of IT comes from the fact that software often can be deployed quickly and scaled efficiently. Particularly in the face of a pandemic, where the needs of the population evolve day to day, reaction time is crucial.

    Read this whitepaper to discover just a few of the ways IT has rapidly transformed to meet the challenges and pressures this global pandemic is placing on patients, clinicians, IT, and security:

    • Ensuring staff and clinicians are safe and healthy and enabling them to report illnesses
    • Onboarding new clinicians, such as recent medical school graduates and traveling nurses, and other staff quickly, efficiently, and with as few touchpoints as possible
    • Responding to the influx of potential patient inquiries, orchestrating triage, and facilitating scheduling and more

    Source: Collective Medical
    With the CMS Interoperability and Patient Access final rule, modified Conditions of Participation require hospitals — including psychiatric and critical access hospitals — to send electronic ADT notifications to a primary care provider identified by the patient and post-acute providers.

    While the conditions aren’t optional, the benefits that come from them are. Hospitals that learn to leverage the CoP for collaboration will see additional benefits, including reduced care costs and improved patient outcomes.

    This downloadable whitepaper will cover:

    • What hospitals need to know about the new rules and how they impact technical and clinical interoperability
    • How care teams can use CoP interoperability to improve patient outcomes — including a 60 percent reduction in hospital readmissions and a 32 percent reduction in opioid deaths
    • How collaboration can help improve cash flow, including saving roughly $1 million in unnecessary care costs and increasing revenue 30 percent

    Source: Philips
    As many of the nation's leading health systems continue to innovate toward value-based models of care, executives are increasingly investing in and implementing new technologies and processes designed to improve care quality, lower costs, and enhance both the patient and provider experience. Imaging services represent a prime target for optimization efforts that can support these aims.

    Hospital and health system leaders looking to overcome financial difficulties, improve the patient experience and ensure providers are operating under optimal conditions should prioritize efforts to streamline imaging services.

    This white paper details five best practices for optimized imaging services. Key learnings include:

    • How to create a culture of collaboration
    • How to identify appropriate key performance indicators (KPIs) and improvement benchmarks
    • How optimized imaging services can support the pursuit of the Quadruple Aim

    Source: IMO
    Asking for a pay cut, or trying to get less than what we're owed, is the opposite of what most of us are wired to do – and with good reason. It's natural to want our fair share, not to leave it behind.

    Still, health systems around the country frequently experience inadequate payment. The complexity of the current reimbursement environment demands hospitals take a proactive approach to billing. Without a sound billing strategy for Hierarchical Condition Categories (HCC), for example, large organizations can wind up leaving millions of dollars on the table every year. Most of us aren't surprised to learn this, since we know that HCCs and clinical documentation can be a headache. This whitepaper dives deep into HCC reimbursement issues and offers insights into how a 100-plus physician group in northern Illinois increased its monthly reimbursements by $160,000 with a smart HCC strategy.

    Download the whitepaper to learn:

    • Why your organization needs an HCC strategy
    • How to correctly capture HCCs in the EHR
    • What to do to ensure Medicare Advantage is a profitable part of your institution

    Source: symplr
    Governance, risk, and compliance — or GRC — as applied to provider data management is a coordinated strategy with benefits that bridge often discordant roles, departments, and workflows. symplr has created a Gold Standard blueprint of procedural best practices built into its solutions.

    Learn how:

    • symplr convened industry experts to ratify best practices used in parallel or incorporated into its credentialing technology.
    • Pairing automated, professional services-level guidance with software solves common credentialing, enrollment, and quality improvement problems
    • Embedding best practices into your workflows enables strategic decision-making

    Source: Symplr
    Now more than ever, data-driven staffing decisions are mission critical. Learn how health system leaders are leveraging innovations in both technology and workforce management strategy to optimize their workforce in a way that positively impacts patients, staff and the bottom line.

    Source: Sunquest
    Considering an enterprise-wide solution for lab operations? To further extend the value of the laboratory and support the organization’s strategic initiatives, consider these five factors when assessing enterprise-wide technology for lab operations:

    • Costs for lab components will be higher than expected.
    • Best-of-breed lab systems support strategic imperatives.
    • Limited lab functionality creates new gaps in care.
    • Best-of-breed technology supports consolidation and growth.
    • The downstream effects of disruption are far-reaching.

    Source: Cardinal Health
    The continued growth of specialty pharmaceuticals requires hospital pharmacies to think differently about traditional inventory models. A consignment inventory model ensures critical medications are available when you need them, allowing you to focus on patient care instead of time-consuming manual processes, excessive carrying costs, or waste due to obsolescence.

    In this article you'll learn:

    • Key factors to consider when evaluating a consignment model
    • How consigning emergency drugs with variable demand can help to reduce costs
    • How an RFID-enabled consignment program automates manual tasks

    Source: SecureLink
    The COVID-19 pandemic did nothing to slow the work of cybercriminals around the world. In fact, healthcare is now the top-targeted industry, and the largest attack vector is unsecured remote access.
    At a time when remote access is at its peak, this report, The Ultimate Guide to Third-Party Remote Access: Healthcare, will provide insight about risks associated with third-party remote access and access without compromise.

    In this report you will:

    • Learn about unique third-party remote access risks to the healthcare industry
    • Better understand industry compliance
    • Understand how to protect access credentials and permissions
    • Evaluate compliance using our HIPAA and HITECH checklist

    Because unsecured remote access is quickly becoming the main attack vector, take steps to protect your network without sacrificing efficiency, security or compliance.

    Source: Premier
    Optimal care delivery is a necessity in today’s healthcare environment. As the foundation for long-term hospital and health system performance improvement sustainability, care transformation is necessary to generate financial rewards and drive added value by improving care outcomes, eliminating unnecessary variation and ensuring consistent application of evidence-based practices across the continuum of care.

    In this white paper, Premier®, a leading healthcare improvement company, uniting an alliance of more than 4,000 U.S. hospitals and health systems, provides an overview of the five strategic elements behind creating a healthcare culture that is centered on optimal care delivery.

    Source: BE Smith
    Did you know that Kaiser Permanente selected a new chairman and CEO and that Tenet Healthcare promoted Saum Sutaria, MD, to president and COO? There were also a handful of unique positions filled as of late.

    The last few months continued to have exciting healthcare executive moves. Altogether, at least 123 hospital and health system C-suite executives were on the move during this time of the year.

    Keep track of all the recent executive moves with this report

    Source: Kununu
    Hospital and health system employer branding can make or break recruitment efforts. Nearly 70 percent of healthcare job seekers would reject a job offer if the company had bad reviews or a poor image as an employer.

    This guide will help you solidify employer branding as a priority initiative at your healthcare organization. It includes a step-by-step roadmap for winning executive buy-in and is a source of critical, relevant data to make your case for employer branding. You already know employer branding is no longer a “nice to have” to attract and retain great talent in this competitive market - here’s your chance to break down barriers and start taking action.

    Download this whitepaper to gain:

    • A better understanding of your internal landscape and identify your key players
    • A step-by-step guide on how to support your business case with relevant industry data
    • An outline for crafting your rock-solid plan for winning leadership alignment

    Source: Symplr
    Leaders at Albany, Ga.-based Phoebe Putney Health System recognized that excessive overtime was costing their organization millions of dollars. The CNO and CFO worked together to create a cross-functional team that launched a workforce management initiative to save the organization $3M in one year.

    Read this case study to learn how the health system:

    • Standardized staffing practices and prioritized its workforce management solution rollout to realize cost savings more quickly
    • Improved staffing processes to support both staff satisfaction and cost savings
    • Created a 24/7 central staffing office to provide a hub for moving staff more efficiently to minimize agency and overtime costs

    Source: Nuance
    It’s unfortunate but true that today’s surgeons are more prone to burnout and its effects than other physicians. It takes its toll on surgeons both at home and work, and many healthcare organizations have made it a priority to alleviate the administrative burdens that contribute to burnout. Although there are many approaches based on each organization and each surgeon, computer-assisted physician documentation (CAPD) solutions purposefully designed and built for the ways surgeons work is one such way.

    Download the whitepaper to discover:

    • 10 ways CAPD technologies drive surgeon satisfaction
    • How to bring order to a disorderly surgical documentation process
    • How artificial intelligence applied to surgical documentation workflow allows surgeons to better reflect the delivery of patient care

    Source: Change Healthcare
    Every day patients are becoming more engaged in making healthcare decisions and managing the costs of their care. Core to this responsibility is understanding what they owe for services, and why, which can be difficult if they’re receiving numerous bills from multiple providers for a single care event.

    Consumers may be driving the need for consolidated statements, but the end result also benefits providers by helping to drive patient satisfaction, collections, and cost savings via less paper, printing, and postage.

    Download the whitepaper co-authored by Ernst & Young LLP, to learn:

    • A 4-step readiness plan to help you prepare
    • Keys to success
    • Selecting the right collaborator(s)

    Source: Navigant
    Consumer demands for a more connected experience are turning traditional care models upside down at a time when growth and margin compression are exacerbated by persistent reimbursement changes. Health system executives from across the country convened in Chicago in late 2019 to discuss these issues and suggested solutions at the third annual Guidehouse (formerly Navigant) CEO Forum.

    Download the white paper to learn about the collective insights, lessons learned, and best practices from CEO Forum executives and experts on overcoming current and future healthcare pressures.

    Key topics include how to:

    • Translate consumer engagement strategies from other industries to healthcare
    • Gain a competitive advantage with digital health strategies
    • Overcome healthcare pain points, such as margin preservation and reimbursement obstacles
    • Drive more value from EHRs and other advanced digital investments

    Source: TRIMEDX
    Hospital executives are tasked with ensuring clinicians have the necessary equipment to deliver the best patient care possible. Amid industrywide financial challenges, healthcare executives can best ensure individual providers have what they need by not making superfluous medical device purchases and optimizing the useful life of current clinical assets.

    In November 2019, at Becker's 8th Annual CEO & CFO Roundtable in Chicago, the clinical asset management provider TRIMEDX hosted an executive roundtable to explore how data-driven clinical asset management help protect patients and a health system's bottom line. Attendee participants included hospital CEOs, chief revenue cycle officers and COOs, among other leadership roles. This whitepaper is based on their discussion.

    Key learning points include:

    • How to create better informed equipment replacement strategies with data.
    • How to extend the useful life of medical equipment.
    • How to improve patient safety, clinician satisfaction and equipment utilization through optimized clinical asset management.

    Source: Premier
    The latest analysis by Premier Inc. on maternal healthcare highlights that excess hospital costs in labor and delivery are in part due to potentially preventable complications and pre-existing chronic conditions.

    Key findings of this whitepaper include:

    • Complications, including severe maternal morbidity (SMM) factors and chronic conditions, add on average 20 percent to the cost to hospitals to perform a vaginal delivery and 25 percent to the cost to perform a cesarean delivery.
    • Women with SMM stay in the hospital 70 percent to 75 percent longer, on average, and their care averages 88 percent to 111 percent more in hospitals’ cost compared to uncomplicated deliveries.
    • Behavioral health disorders that complicate childbirth add 27 percent and nearly 36 percent to the cost of uncomplicated vaginal and cesarean deliveries, respectively.

    This whitepaper explores the opportunity to improve outcomes and avoid excess costs and longer lengths of stay by working across provider networks to ensure appropriate care prior to childbirth, and standardizing processes to identify and prevent labor and delivery complications.

    Source: Wolters Kluwer
    Whether it's an unforeseen drug interaction, side effect or off-label indication, care teams need clinical information on drugs at their fingertips. The lack of a single, clear and evidence-based point of reference can create unwarranted care variation, costly disconnects between team members and even dissatisfied patients. To learn more about how to provide a concise, streamlined resource at the bedside, download the whitepaper.

    Please fill out the form to download the whitepaper. 

    Source: BE Smith
    *Did you know that Mt. San Rafael Hospital in Trinidad, Colo., selected Calvin Carey to serve as CEO and that St. Peter's Health Partners in Albany, N.Y., tapped Christopher Jordan to serve as chief nursing officer of acute care? There were also a handful of unique positions filled the last three months.

    The third quarter of 2019 continued to have exciting healthcare executive moves. Altogether, at least 122 hospital and health system C-suite executives were on the move during this time of the year.

    Keep track of all the 2019 third quarter C-suite executive moves with this report.

    Source: TeamHealth
    When it comes to medical care, children are not just "little adults." The field of Pediatric Emergency Medicine (PEM) requires specialized knowledge, training and experience to effectively care for infants, children and adolescents.

    In a study published from the US News & World Report in August 2019, researchers found critically ill children to be more than three times as likely to die if they are taken to a hospital poorly equipped to provide emergency pediatric care than if they visit an emergency department well-prepared for resuscitation of pediatric patients.

    This whitepaper explores how PEM differs from adult emergency medicine and offers tips for hospital leaders to build, grow or strengthen their PEM service.

    Source: AvaSure
    Patient falls that result in injury increase care costs by $13,806 per case and increase patient length of stay by 6.9 days, according to The Joint Commission. With 1 million patient falls occurring per year — 26 percent of which result in some form of injury — falls represent a significant challenge for health systems.

    To address this issue, most hospitals assign staff to sit in high fall risk patients' rooms. Sitters have never been proven effective and no matter how plentiful the staffing budget, no hospital can afford one-to-one staffing for every high fall risk patient. Leaders at Norfolk, Va.-based Sentara Healthcare decided to deploy technology to address the issue. And it worked. Since using technology to monitor patients at high-risk of experiencing a fall, fall rates have declined by as high as 80 percent in some units, generating significant cost savings.

    Source: Premier
    More than 1.7 million adults in America develop sepsis each year. Sepsis is the top cause of hospital deaths and is the most expensive hospital-associated condition. As the healthcare industry transitions to value-based care delivery and payment, health systems are seeking additional opportunities to optimize care, reduce costs and keep patients safe. Sepsis is a prime target for these efforts.

    Premier analyzed data from 870 healthcare facilities compiled a three-year period and found that providers are making noteworthy strides with sepsis care, as the overall mortality, readmissions and incidence of hospital-associated sepsis have declined; still, patients who develop sepsis in the hospital are more likely to suffer from septic shock, leading to more than $1.5 billion in added costs.

    Source: API Healthcare
    Ineffective workforce management policies can reduce employee engagement and increase turnover. A survey of 76 healthcare nursing and human resources leaders found that the biggest dissatisfiers for staff were unsustainable and/or unbalanced workloads and work/life balance.

    This whitepaper examines five workforce management strategies that can boost staff engagement and have a positive impact on cost and quality metrics.

    Source: Vocera
    For hospitals and health systems, healing is the mission and patient safety is priority No.1

    Some significant challenges to patient safety and optimal outcomes include infections, patient falls, distracted providers and expedited stroke care. Mortality from sepsis increases 8 percent every hour treatment is delayed. Hundreds of thousands of people in the U.S. fall in the hospital each year, and a third to a half of those falls result in injury. Distraction has been shown to play a role in nearly 75 percent of medical errors. About 700,000 people in the U.S. have a stroke each year, and 24 percent of them die.

    Read our eGuide to find out how mobile care teams can strengthen patient safety.

    You'll learn how to:

    • Keep sepsis alerts from dead-ending in the EMR
    • Make bed exit alarms a more effective tool for fall intervention
    • Help clinicians stay focused during critical patient care activities
    • Allow a stroke team to be ready with the right intervention before the ambulance arrives

    Source: Collective Medical
    Annual emergency department visits in the U.S. reached 145.6 million in 2016, a 20 percent increase in just ten years. By addressing utilization rates and optimizing workflows, emergency departments can increase throughput, improve efficiency, and avoid preventable visits and admissions — ultimately saving on care costs and increasing revenue while providing better quality care.

    Providers across the country are reducing ED utilization up to 81 percent by coordinating with behavioral health programs, redirecting low-acuity 911 calls to more appropriate providers, and tracking opioid misuse—among other tactics.

    This whitepaper contains success from several provider organizations, including:

    • Torrance Memorial Medical Center (Calif.)
    • Mount Vista, Wash.-based Legacy Salmon Creek Medical Center
    • The Portland Clinic (Ore.)

    Source: Healogics
    Almost 7 million people in America are living with a nonhealing wound right now. The same population is dealing with three to four additional chronic conditions on average, complicating their care. As hospitals and health systems work to improve the health of patient populations and ease the burden of chronic illness in their communities, leaders should consider partnering with a wound care team to help identify and deliver additional medical services to patients in need.

    Read the study to learn how outpatient wound care centers are helping providers create healthier communities and reduce amputations by identifying and engaging patients in need of advanced treatment.

    Source: API Healthcare
    As health system leaders work to achieve better clinical outcomes, greater patient satisfaction, optimized staff engagement and improved financial standing, it's become clear the staffing models of old are not up to the challenge. Nursing leaders from ANA, AONL and AACN have identified patient-centered staffing as the path forward. Case studies from Milwaukee-based Advocate Aurora and Durham, N.C.-based Duke Health provide on-the-ground insights into the successful application of these strategies.

    Key learning points in this whitepaper include:

    • Critical factors contributing to nurse staffing challenges
    • How technology, multidisciplinary teams, process redesign and executive buy-in are all crucial for successful patient-centered staffing
    • Crucial first steps for successful launch of patient-centered staffing

    Source: Schumacher Clinical Partners
    For more than 25 years, health systems have invested in employed physician practices to varying degrees. Recently, we’ve seen a significant shift toward this trend. Though not a brand-new phenomenon, environmental changes have impacted the way these employed providers are managed. In this whitepaper, we’ll discuss primary concerns and benefits with employed provider models, with key takeaways such as:

    • How to define the role of employed physicians
    • What opportunities and issues accompany this model/how to understand and address them
    • How to manage in a way that positively impacts productivity and ways to attain desired performance through critical success factors

    Source: NRC Health
    Healthcare is a unique industry, but customer expectations are not. Health system leaders looking to re-invigorate their services can start by bringing patients' experiences in line with what consumers expect from other industries.

    This paper outlines four accessible strategies for leaders to pursue, including:

    • How to involve patients in service design
    • How to clarify invoice confusions
    • How to eliminate patient confusion
    • How to recover when service stumbles

    Source: Spok
    Each year, it seems the burden clinicians carry gets a bit heavier — the weight of administrative tasks increases, meeting patient needs becomes harder, and the only staples in the industry seem to be uncertainty and rapid change.

    More than 470 clinical staff participated in Spok's 2019 clinician burnout survey. Read about their perceptions of clinician burnout and how their organizations are working to tackle it.

    The survey revealed:

    • 92% of clinicians called burnout a “public health crisis”
    • 90% believe increased and ineffective technology contributes to risk of clinician burnout
    • 65% say they are prevented from seeking help because their organization lacks resources

    Download today to also learn:

    • The role of technology in clinician burnout
    • What measures clinicians believe will help
    • How organizations are responding

    Source: Covermymeds
    While many patients face the reality of high deductible insurance plans, they also walk into the pharmacy with no perception of what they might pay. More than half of patients will abandon their prescriptions when they cost on average $125 or more, endangering their health. Last year, CoverMyMeds partnered with RelayHealth to launch RxBenefit Clarityä, a real-time benefit check solution that provides health care providers and their patients with medication cost at the point of prescription within one of the largest EHRs.

    Between March 2018 and January 2019, over 120,000 health care providers used RxBenefit Clarity to generate over 108 million transactions with 97 percent price accuracy.

    In this case study, read about:

    • The various options health care providers can give patients by leveraging an open network of EHR systems, pharmacies and health plans such as cash price and medication alternatives
    • The decreased time-to-therapy RxBenefit Clarity provides by flagging and resolving roadblocks such as prior authorization early
    • Solution optimizations that have expanded program reach

    Source: TeamHealth
    Patient flow at a crawl, outcome measures flagging and clinician tensions running high. Sound like an average day in your hospital's emergency department? If so, it might be time for a total ED transformation.

    Transformation can be complex and dependent on a multitude of factors. Fill out this form to receive a whitepaper on the universal strategies to consider when taking on an ED transformation project and address the problem at its root — and see how Sharp Grossmont Hospital in La Mesa, Calif., committed to ED overhaul and succeeded.

    Source: Allscripts
    Medical care plays only a small role in what makes a person—and a population—healthy. While medical care receives the greatest share of resources and attention, social determinants play a larger role in determining what make a person healthy.

    What has all of this got to do with providing value-based care? Find out in this issue of Next Now, an electronic magazine made possible by Allscripts.

    In this issue of Next Now, Allscripts explores factors that contribute to a person’s health, do a deep dive into the social determinants of health, then look at policy implications affecting a comprehensive approach to improve community health and well-being.

    Source: Strata Decision Technology
    Healthcare is one of the fastest-changing industries in the U.S.—with new policies, technologies, and even competition shifting how providers plan for the future. In this whitepaper, learn about how healthcare organizations like yours can leverage a strategic plan to bring goal-setting to your financial planning for the present and the future. Read about how strategic planning can help your organization better determine expansion in new locations, access points, and services, to plan for growth and move forward with a more agile approach to planning.

    From this whitepaper, readers will learn:

    • What strategic planning is and how best to integrate it with your financial plan
    • How to leverage each part of your organization to help ensure holistic success, today and in the future
    • How to create a strategic plan, using specific financial goals to optimize your growth

    Source: Vituity
    A growing number of emergency departments are employing Medication-Assisted Treatment (MAT), which combines medication intervention and behavioral therapy to quickly initiate recovery. The results are better outcomes, reduced readmissions, and improved ED efficiency.

    Widespread acceptance of this treatment is largely being driven by three factors:

    • With MAT vs. traditional treatment, patients are almost twice as likely to stay in a 30-day treatment program.
    • Patients use fewer inpatient addiction-treatment services.
    • As opioid-related visits and readmissions overwhelm EDs, earlier and more effective treatment is required.

    Source: Sunquest
    As the health industry shifts from volume to value, patient outcomes are replacing revenue as a central measure of health system success. In response, lab leaders must think beyond their own cost centers and expand the lab’s capacity to support value based strategic objectives.

    Position the lab as a strategic pillar by creating value across all programs. The following steps are designed to help lab leaders reframe and elevate the lab’s position as a core component of systemwide success.

    What you’ll learn:

    • Identify how the lab contributes to the system’s strategic imperatives.
    • Use data to illuminate the path forward.
    • Identify how lab services contribute to Total Cost of Care.
    • Change the way you measure success.
    • Adopt a new language.
    • Maintain a strong footing in both models (volume to value) during the transition.

    Source: eSolutions
    Is your Medicare claims process helping or hurting your hospital? Medicare billing is not for the faint of heart and can be frustrating even for the most seasoned biller. That's why the Medicare experts at eSolutions have created this guide to help you learn the ins and outs of the claims process so you can get paid quickly and accurately.

    What you’ll learn:

    • Revenue forecasting using claim data
    • Turning problematic claims into revenue
    • 3 steps to improve your claims process

    Source: Force Therapeutics
    Fifteen of the top 20 US News and World Report Hospitals also appear in the top 20 national ranking for orthopedics. As leading Centers of Excellence shift towards greater value, they're investing in orthopedic episodic care management to future-proof their organization.

    In this whitepaper from the Force Therapeutics team, you’ll learn how 60+ leading ortho groups are turning their pain points into opportunities by:

    • Controlling patient-generated cost by engaging patients across the entire journey
    • Extending reach into the home by optimizing navigation and clinician workflows
    • Predicting outcomes by creating a process for data collection and evidence-based change

    Source: Intuitive
    Reducing unnecessary clinical variation presents a considerable challenge for hospitals and health systems, but it is a challenge that needs to be overcome. Unwarranted variations in care not only adversely affect care quality and outcomes but can also cost hospitals millions.

    Operating rooms are substantial cost centers for hospitals and health systems, making them a prime target for clinical variation reduction efforts. Optimizing surgical performance and OR utilization can yield better outcomes for patients and better financial results for providers.

    Read this white paper for a breakdown of best practices for optimizing OR management and surgical care.

    Learning points include:

    • The role of data in performance optimization
    • How to identify top performers and leverage their expertise to raise the performance of others
    • How to leverage outside resources to improve surgical care

    Source: Leidos
    Healthcare organizations have significant pressure to deliver improved care at the lowest possible cost and healthcare leaders are increasingly being pressed to improve financial, clinical, and operational performance in new ways. This white paper looks at why hospitals are underperforming and why the traditional way of fixing problems may no longer be viable. It also provides insight on how hospitals can remain competitive by using a data-driven, integrated, and cross-functional approach to driving operational and clinical performance improvement that results in sustainable outcomes.

    Key learning points include:

    • A more effective and modern approach to improving performance
    • Thinking outside of the traditional siloed approach to remediation
    • The importance of data in identifying, prioritizing, and remediating opportunities for improvement
    • How to put your data to work to see trackable and manageable results
    • Four steps to drive quantifiable and sustainable improvements in cost per case, length of stay, and quality performance

    Source: API Healthcare
    A survey of nearly 300 healthcare executives uncovered the top workforce management initiatives to balance clinical and financial outcomes. This white paper takes a closer look at the five key strategies that are elevating care quality and driving down labor costs through better workforce optimization.

    Source: Bernoulli Health
    Key advancements in real-time healthcare and advanced data analysis present a significant opportunity for health systems to push patient safety initiatives into the realm of proactive healthcare.

    A new Bernoulli Health white paper, Continuous Clinical Surveillance: A Real-Time Solution for Comprehensive Patient Safety leverages peer-reviewed research, literature reviews, market analysis and use-cases to demonstrate how broader utilization of continuous clinical surveillance can help clinical teams proactively anticipate the early signs of opioid-induced respiratory depression, sepsis, unplanned extubation and other costly hospital-acquired conditions by capturing an evolving portrait of a patient’s condition in real-time.

    Key learning points include:

    • How continuous clinical surveillance works and is distinct from patient monitoring
    • The multi-dimensional benefits of real-time patient safety in the areas of early intervention, length of stay, alarm fatigue and clinical decision support
    • The foundational role EHRs play in how hospitals innovate with continuous clinical surveillance

    Source: Philips
    As healthcare organizations’ experience with value-based care matures, they need comprehensive capabilities to meet the needs of multiple populations with varying acuity levels. Supplementing EHRs with advanced PHM technology and a ‘Scalable Care Management’ approach provides the proactive and longitudinal insights health systems need to optimize scarce resources by developing a coordinated ecosystem of tools and programs to meet the care needs of multiple types of patients over time.

    Learn how this approach helps with:

    • Managing patients that aren’t receiving care
    • Flipping the delivery model to be more patient-focused
    • Getting results through an integrated, multi-channel care solution

    Source: Vocera
    HIMSS Analytics (part of Definitive Healthcare) surveyed 323 clinical and IT leaders at HIMSS19 and online to find out how prevalent clinician cognitive overload is, which healthcare technologies are contributing to it most, and how to solve the problem.

    In this report, you’ll learn:

    • Signs and symptoms of clinician cognitive overload healthcare leaders are observing most frequently
    • Technology-based tasks that contribute most to the problem
    • Technology improvements leaders say would help the most to reduce clinician cognitive burden

    Source: Vituity
    Leading hospitals are improving patient care quality and ED patient experience while relieving overcrowding.

    Innovation and transformation don’t just happen. To improve the way acute care is delivered, high-performing EDs are turning to a new approach that employs three innovative solutions:

    • Telehealth: Expand service offerings by making specialists available via telehealth platforms.
    • Integrated Teams: Increase throughput efficiency by integrating emergency and hospital medicine teams.
    • Urgent/Teleurgent Care: Relieve pressure on the ED by directing patients with less severe conditions to urgent or teleurgent care services.

    Source: PSI
    Every healthcare organization has a similar set of goals: Improve the coordination of care to enhance the patient experience and patient outcomes, while reducing costs. It’s similar to any industry - make the best product possible. Provide better service than your competitors. Increase margins and revenue. Healthcare differs slightly, at least, in the non-profit sector, where maximizing profit is not a primary goal - but working to maintain a viable margin is important, and challenging.

    What organizations from other industries have learned is that new processes only take you so far – success requires a high-performance culture. Healthcare is unique in that organizations readily share their strategies and keys to success. So why can’t every organization replicate that success and why hasn’t the entire healthcare system made more progress? Is culture the barrier?

    This paper briefly explores what we mean by culture, and why healthcare organizations find it difficult to create the culture they envision. We’ll also provide practical advice from leaders working on the front lines of building new, high-performance cultures for their organizations you can use today.

    Key Takeaways:

    • Why you should care about building a strong culture
    • Why culture change is difficult in healthcare
    • Practical advice from leaders driving culture change in their organizations

    Source: Salesforce
    *From meeting higher patient expectations to balancing patient trust with personalization, discover new findings on the trends redefining healthcare and life sciences marketing.

    Salesforce Research surveyed over 300 healthcare and life sciences marketing leaders worldwide to discover how:

    • Cross-functional dynamics are shifting to satisfy customer and business demands
    • Data is transforming how marketers operate
    • Personalization is becoming more refined at the crossroads of intelligence and trust
    • New standards of engagement are inspiring and challenging marketers

    Source: Boston Scientific
    When endoscopes are in need of repair, surgery centers risk disrupting patient and procedural flow. Third-party endoscopy repair services offer surgery centers an alternative to OEM services and provide high-quality repairs up to OEM quality standards. In this whitepaper you will learn about Total Scope, an ISO-13485-certified endoscope repair company and how your center can benefit from utilizing a third-party repair service.

    Learning Objectives:

    • How third-party endoscope repair services work
    • The benefits of ISO-13485 certification
    • How your center can realize cost savings

    Source: Cardinal Health
    For ASC administrators looking to bolster their organization's bottom line, the supply chain remains an ample target for process improvement efforts. While many administrators have been working to improve supply chain efficiency for years, a wealth of opportunities for cost savings remains untapped in this space.

    This must-reads roundup features 10 articles that offer insights into supply chain optimization.

    Key learning points include:

    • 3 strategies for operating room inventory reduction
    • 3 ways surgery centers can reduce the burden of high drug costs
    • The 3 most cost-effective tools to improve supply chain efficiency

    Source: Infor
    As the healthcare industry shifts from fee-for-service to value-based payment models and operating margins tighten, it's becoming increasingly important for hospitals and health systems to fully understand their costs and repeated causes of revenue loss. Using a combination of education, training and technology, some hospitals are beginning to see the benefits of value-based payment arrangements.

    Download this white paper to learn about:

    • The challenges hospitals must overcome to shift from fee-for-service to value-based care
    • Why relevant, timely cost data is critical to driving margin improvements and delivering value
    • How cloud technology supports the transition to value-based care

    Source: Nexara
    The methods employed by high reliability organizations (HROs) provide an orderly approach to managing complex, high-stakes issues that are unique to hospitals.

    Becoming an HRO decreases variability through attention to detail in daily operations. This becomes the foundation for improved clinical outcomes and cost-savings in the form of greater efficiencies, increased staff satisfaction, and reduced waste.

    Nexera posed 28 questions to assess nurses’ general understanding of HRO principles and their perception of how their facilities have put those principles into action in the OR. Nexera’s goal was to find common opportunities for improvement and determine if there is a connection between identified pain points and process gaps.

    In this white paper you will learn:

    • how nurses perceive HROs versus how they put HRO principles into practice
    • what nine practices can be employed to achieve high reliability in the perioperative suite
    • the top pain points identified by nurses and the top five areas in which they feel their organizations need to improve in order to become an HRO.

    Source: Aspen Dental
    This is the first paper in the series. Topics include:

    • The financial control process—basics of setting standards, measuring performance and more
    • Profitability analysis—understanding your true profit or loss
    • 6 critical factors for success:
    • Maintaining production
    • Maintaining collections
    • Controlling costs
    • Generating a patient stream
    • Gaining high case acceptance
    • Promoting staff effectiveness

    Source: Aspen Dental
    This is a must-read paper for aspiring practice owners who are searching for the right business model. Content includes:

    • The four types of business entities: Sole proprietorship, General partnership, Professional corporation, and Professional limited liability company
    • Choosing the right entity—an in-depth look at the pros and cons of various dental practice models
    • Important factors—things to consider when choosing a business entity
    • Entity usage—common examples of when using a specific entity makes sense

    Source: B.E. Smith
    Did you know that Catholic Health Initiatives named a new COO of their Texas Division, Liz Youngblood, while John Doyle, President of Ascension Holdings announced his retirement in June? There were also a number of unique positions filled this quarter including a chief pharmacy officer, chief patient safety officer and chief equity and inclusion officer.

    The first quarter of 2019 was abuzz with healthcare executive moves, including more than 50 CEOs and presidents who stepped into new roles, retired or resigned during the quarter. Altogether, at least 126 hospital and health system C-suite executives were on the move during the first month of the year.

    Keep track of all the 2019 first quarter C-suite executive moves with this report.

    Source: Kindred Healthcare
    In today’s competitive market, it is more critical than ever to attract and retain top talent.

    Read the article to learn key strategies on reducing the staffing burden, including:

    • Talent acquisition
    • Retaining and engaging rehab talent

    Source: Geneia
    Social determinants of health (SDoH) are all the rage these days. That’s because researchers believe social determinants drive more than 80 percent of health outcomes. And in a value-based care world, it’s critical to identify and manage patient social challenges.

    In this white paper, Social Determinants of Health: From Insights to Action, you’ll learn:

    • How physicians and care managers use SDoH data to improve the care and outcomes for populations while
      personalizing healthcare for individuals
    • How technology and analytics are making SDoH initiatives scalable
      What’s next in SDoH

    Source: Change Healthcare
    With more consumers covered by high-deductible health plans, patient payments represent a higher percentage of your revenue. And the primary tool for collecting those payments is patient statements. How well are yours working for you? This white paper explores how Experimentation enables providers to create statements that drive engagement, collections, and patient satisfaction.

    You’ll learn:

    • Why patient statements are in the spotlight
    • How consumer testing helps you create an effective statement
    • How artificial intelligence and machine learning can automatically optimize to select the most effective prototype
    • How Design Thinking is applied to patient statements to help encourage prompt patient payments

    Source: ServiceNow
    Even for the most developed nations, healthcare spend is finite. What’s most critical is the pursuit of more efficient and effective delivery of care, that leads to improved patient outcomes and experiences.

    Clinical workflows have been shown to have a direct effect on efficiently transitioning patients through their care plan, ultimately delivering improved outcomes.

    There are many technical aspects underpinning clinical workflows that warrant attention if they are to be improved.

    Core areas of focus:

    • Flexibility, intelligence and standardization
    • Efficient use of time
    • Interoperability, integration, and data mobility
    • Security, risk and compliance

    Source: American Well
    Spectrum Health, an integrated health system headquartered in Grand Rapids, Michigan, needed to improve care delivery for specialty consults. Through its telehealth program, Specialty MedNow, Spectrum Health launched more than 90 telehealth use cases across its system and saw impactful results, including:

    • A 76 percent reduction in readmissions for Wound Care
    • A reduced transfer savings of $345,400 for Infectious Disease
    • More than $5 million in savings for its insurance arm, Priority Health
    • More than 25,000 remote consults using American Well telemedicine carts

    Source: KPMG
    The healthcare industry is facing major demographic and market changes that will dramatically impact which services are needed and how they are delivered. The organizations that put the consumer at the center of decision-making stand to be leaders in the new economy.

    In this white paper, you will gain insights into how to:

    • Start serving different consumers in different ways, rather than taking a one-size-fits-all approach.
    • Keep an eye toward creating a seamless delivery network through which patients can move.
    • Forge strategic partnerships with technology disruptors - from integrators for patient/program matching, to reimbursable health tools, to predictive and behavioral analytics providers.

    Source: ECG Management Consultants
    While there are many perspectives and publications on the “Hospital of the Future,” few, if any, provide a system perspective. Too often, when imagining the Health System of the Future, a hospital-centric model emerges. The challenge in this hospital-centric view is that it ignores most of the factors that are already driving services, activity, and revenue to new and different care environments, and will do so increasingly over the next decade.

    This whitepaper discusses:

    • The new rules driving the shift towards the Health System of the Future including:
    • Provider Cost Risk
    • Patient Centricity
    • Value Transparency
    • The seven pillars of transformation

    Source: MedHQ
    The continuing evolution of hospital services and procedures to outpatient settings creates a challenge for hospital ambulatory leaders and hospital HR professionals. Hospitals partnering in ambulatory ventures need an HR solution that will match the speed and efficiency that is central to the ASC business model. MedHQ’s new paper offers insights around key efficiencies, including:

    • Benefits design and administration
    • Recruiting, hiring and managing employee relations
    • Technology

    Source: Salesforce

    Reimagine the patient experience and explore how social, cloud, and mobile technology can be leveraged to create a connected journey for every patient. Download this e-book that features:

    • Salesforce use cases across patient acquisition, service, and engagement
    • Insights on investing in a patient-centered future, including a checklist for connected patient journeys
    • Advice from our customers such as CareCentrix for those considering a new patient relationship management solution
    Source: Perahealth

    The focus of this paper is on how PeraHealth solutions compare to other early warning systems; specifically, the challenges facing early warning systems and how the Rothman Index (RI) and PeraHealth's clinical surveillance solutions provide clinicians with insights into patient condition that are early and actionable.

    Source: Scorpion

    Is it possible to choose the patients you want?

    Niche targeting in pay-per-click advertising may be the next big thing in healthcare marketing as technology and consumer behavior push further into localized solutions.

    In this white paper on Choosing Patients with Precision: The Future of Niche Targeting in Healthcare Marketing, we'll explore:

    • Changing consumer behavior and its effect on the Healthcare industry
    • The growing preference for local solutions in digital search
    • And a breakdown of niche targeting at work

    Get the white paper here and take the first step in addressing the health needs of your community, while exposing yourself to new patient streams.

    Source: MobileSmith

    Millennials are quickly becoming the dominant healthcare consumers, both for themselves, their families and as caregivers. Having grown up in a technology-first environment, however, they are increasingly dissatisfied with the static nature of healthcare options and are seeking out alternatives.

    Now is the time to engage with Millennials; with 82% of babies born this year to Millennial mothers, many are looking to establish a relationship with a healthcare system for the first time. A strong mobile-first digital strategy is essential to offering the engagement and convenience this very brand-loyal generation is expecting.

    Source: Change Healthcare

    The ability to acquire and then manage data at scale is a core competency in a value-based healthcare environment, not only to ensure the best quality of care but also better manage costs for risk-based contracts. Many health systems have already begun exploring options for better data acquisition and aggregation. But healthcare data cannot be infinitely accessible. Data relating to patient health is controlled by a complex matrix of federal policy, state laws, and business agreements. The complexity of these restrictions makes it challenging to ensure that the right user is seeing the right data for the right purpose.

    Download this whitepaper to help understand:

    • Data policy, the complexity, and obstacles you may face
    • Benefits of a global data policy solution
    • How you can include data policy as part of your data strategy
    Source: Mylan

    Chronic obstructive pulmonary disease is a leading cause of emergency hospital admissions and readmissions in the U.S. Early interventions for worsening COPD symptoms help shorten their duration and reduce their severity. Telemedicine and digital health solutions have emerged as effective, patient-friendly tools to facilitate improved patient-clinician communication and daily symptom tracking, resulting in fewer acute exacerbations.

    Download this white paper to learn:

    • The major benefits of telemedicine in managing COPD-related health issues.
    • Multiple clinical studies of telemedicine and digital health apps and their affect on severity of symptoms and functional status.
    • Ways healthcare providers are deploying evidence-based digital health apps to improve COPD care management in real time.
    Source: Cipher Health

    Patient follow up is a key strategy for hospitals looking to reduce readmissions and increase patient satisfaction. In this whitepaper, Scaling Patient Follow Up by Creating a Centralized Model of Success for Providers, learn how your organization can create efficient processes for patient outreach.

    Inside the whitepaper:

    • Learn how to improve patient outcomes and experiences by creating an efficient follow-up process
    • See how hospitals and health systems are achieving success by coupling technology with a centralized system
    • Understand the importance of implementing effective and efficient processes to reach out to patients post-discharge
    Source: Select International

    Every healthcare organization has a similar set of goals: Improve the coordination of care to enhance the patient experience and patient outcomes, while reducing costs. It's similar to any industry - make the best product possible. Provide better service than your competitors. Increase margins and revenue. Healthcare differs slightly, at least, in the non-profit sector, where maximizing profit is not a primary goal - but working to maintain a viable margin is important, and challenging.

    Source: Spok

    Thirty percent of malpractice lawsuits cite communication as a contributing factor. Communication is also cited as a root cause in 21 percent of sentinel events. Learn how you can improve your hospital's communications in these three key areas and stop making patient pay the price for communication failures and breakdowns:

    • Care team coordination
    • Managing alarms
    • Situational awareness of key events
    Source: MedSpeed

    Large healthcare companies deliver thousands of items every day to an ever-expanding delivery network. And while not every item is critical in a life-and-death sense, they are collectively vital to operational efficiency and the consistent delivery of safe and high-quality care. Combined with advanced technology, sophisticated intra-company logistics drive standardization, centralize and streamline operations, eliminate fragmentation and redundancies, limit risk and liabilities, reduce down-time; and even reduce overall energy use.

    The lesson is simple: When health companies get transportation right, they save time and money while improving performance.

    Source: Nuance

    The trend of shifting financial risk from payers to providers through value-based reimbursement models - accountable care organizations, bundled payments and capitation - is driving healthcare organizations to engage in clinical practices that improve patient health at the population level. As volume continues to increase in the ambulatory care setting, organizations must ensure the right provider is performing appropriate care at the right place and at an affordable price for the patient, while also documenting the encounter at the time of service to support full reimbursement.

    Download this white paper to learn about:

    • Clinical documentation and risk adjustment practices in the ambulatory setting;
    • Why organization's can't simply transplant hospital CDI into ambulatory facilities;
    • And how automated intelligence can improve clinical documentation and physician satisfaction at the point of care.

    Source: American Well

    In this whitepaper, Dr. Shayan Vyas, medical director at Nemours Children's Health System, discusses how telehealth and EHR integration helps Nemours deliver more complete, effective care to patients while streamlining the provider workflow. Nemours introduced its telehealth service, CareConnect, through a partnership with American Well and integrated CareConnect with its Epic system in 2016.

    Source: Patientory

    Recent ransomware cyber-attacks have exposed a vulnerable global healthcare IT infrastructure. Personal health information is now at risk. Unfortunately, legacy systems administrate personal health info across siloed database networks. Fragmented electronic health records (EHRs) create cumbersome access points and data exchanges are vulnerable to cyber-attacks.

    Download this whitepaper to learn:
    • What is blockchain
    • How to improve patient outcomes with blockchain
    • Educating your staff on blockchain infrastructure and use cases
    Source: Leidos

    The launch of an Electronic Health Record (EHR) may mark the end of a large technology initiative to modernize a hospital's IT system, but it can also mark the launch of a disruptive period for staff, clinicians, and patients. After a significant investment of time, money and effort, it is time to drive user adoption of the EHR to enhance patient care and provide financial return on investment.

    Read about go-live strategies to help ensure go-live success:

    • Ensure a smooth transition for a go-live support team
    • Avoid common go-live challenges
    • Drive and streamline EHR adoption by clinicians, patients, and staff
    Source: Spok

    Electronic health records (EHRs) have proliferated across the U.S. over the past decade. While EHRs have enabled caregivers to make well-informed treatment decisions more quickly and more safely, they do not solve the challenges of one critical area of care: clinical communication and collaboration. This ebrief explores six reasons why healthcare organizations need a complementary system to the EHR that enables messaging and collaboration among all members of the care team to support the real-world communication needs of physicians, nurses, and the organization overall.

    Source: Select International

    Effective leadership today requires a unique mix of skills – mostly behavioral, including high levels of emotional intelligence, relationship-building, communication, strategic thinking, and change management. Healthcare can learn from the progressive leadership talent strategies used in other industries, starting with defining the skills required today, and tomorrow, and then measuring and developing the most important behavioral skills, in candidates and incumbents. This paper also explores the characteristics of successful succession planning efforts.

    Source: ECG Management Consultants

    This white paper outlines the key issues driving change in the surgery landscape and movement toward the ASC model, and offers three high-level strategic options to consider as hospital-based surgery continues to be threatened by a combination of regulatory, financial, and competitive forces.

    Source: MedAssist

    Any Revenue Cycle leader will tell you the danger in the work-down of legacy accounts receivable can be the difference between financial stability and insolvency for a hospital. Yet with the right process, analytics, and people, achieving the best results was recently described by one leader of a large regional healthcare system as “a walk in the park”.

    See how a partnership with MedAssist made it possible to...
    • Focus their team and resources on, and achieve, success in the transition of technology from a legacy accounting system to Epic
    • Preserve cash and financial stability in the revenue cycle

    Source: Specialists On Call

    This whitepaper explains how Specialists on Call (SOC) psychiatrists have helped increase reversals of involuntary commitments, further reducing costs and improving outcomes for our partner hospitals. SOC psychiatrists have conducted more than 75,000 consults as of July 2017, with a response time to video averaging 65 minutes. Consider that:

    • One in eight ED patients has a mental health or substance abuse problem
    • Nationwide average ED boarding times 8-34 hours
    • Average boarding costs alone are $2,264
    • Shortage of psychiatrists worsening
    Source: Souce: Commvault

    Ransomware has become an easy source of revenue for cyber criminals, and the number of ransomware incidents targeting healthcare is on the rise.

    This whitepaper will provide guidance on the following:

    • Creating an information security program
    • Implementing best practices to protect your data
    • Employing effective backup strategies
    • Educating your staff on how to best protect critical data
    Source: Intarcia Therapeutics, Inc.

    Large claims databases offer a unique opportunity to examine year-to-year trends in diabetes population management. Intarcia Therapeutics, Inc., sponsored a study conducted by Milliman, a well-known source of actuarial expertise to the healthcare industry, to develop this whitepaper, which highlights the relationship between glycemic control and medication adherence.

    Download the paper to discover:

    • Trends in HbA1c and diabetes drug adherence
    • Challenge of sustaining glycemic control and diabetes drug adherence over time
    • Association between healthcare costs and HbA1c levels
    • Correlation between glycemic control and medication adherence, including drug therapy characteristics
    Source: Atlantic.Net

    This e-book is essentially a Mega-Guide on HIPAA Hosting, the Health Insurance Portability and Accountability Act of 1996. First, we take a broad look at the basics of HIPAA; the roles of covered entities and business associates; and the related issue of HITECH compliance. Second, we discuss actionable steps to achieve compliance - closing with a straightforward and practical checklist.

    • Learn about the HIPAA Hosting Fundamentals
    • Get a free HIPAA E-book
    • HIPAA Compliant Hosting checklist included

    Source: TeamHealth

    In the typical hospital, clinical service lines operate as silos; distinct entities working independently from each other and failing to maximize the value of coordination and collaboration. Ideally, important service lines such as emergency medicine, hospital medicine and anesthesiology should work together throughout the patient experience to improve clinical quality and patient safety, optimize the hospital's financial performance, and improve patient satisfaction. This white paper will show you how clinical integration can be maximized in your hospital, the benefits of aligning your important service lines, and the results that have been achieved at hospitals who have successfully navigated the process of clinical integration.

    Source: BD

    Hospitals across the United States face many challenges, including antimicrobial resistance, healthcare associated infections and sepsis which all contribute to increasing costs throughout the healthcare system while negatively impacting patient outcomes. However, there are innovative new technologies available to the microbiology laboratory that can contribute to solving these challenges. These technologies provide earlier, accurate results that enable physicians, pharmacy and infection control professionals to collaborate to ensure that patients receive the appropriate therapy as soon as possible or infections are prevented in the first place.

    Source: Premier

    While 85 percent of health system leaders are interested in creating or expanding partnerships with preferred and local post-acute care providers, 9 out of 10 report they may experience challenges in creating these partnerships. In this new guide, Premier discusses how to effectively use new tools, data, case studies and other resources to improve the post-acute network development process, and replicate and scale successful strategies.

    Source: MobileSmith

    A record-high $528 million in penalties in 2016 has hospitals continuing to look for ways to reduce preventable readmissions, while the patients ultimately pay the price. Strategically-targeted mobile apps offer providers the means to engage patients and caregivers throughout the treatment plan in a helpful, cost-effective manner.

    Source: Regent Surgical Health

    Outpatient strategy is key to providing value-based care and Regent Surgical Health shows how health systems can double their ambulatory platform in their latest white paper, which answers four key questions:

    • What is your managed care strategy?
    • What are your current assets?
    • What's missing?
    • Can you execute?
    Source: ShareCare

    Two primary challenges face America's healthcare system today: rising costs and increasing prevalence of chronic diseases. For decades, the increasing cost of healthcare has been a major strain on the economy, however little attention has been given to preventing the rapidly growing prevalence of chronic disease. That is until now.

    Source: Doc Halo

    With nearly 80% of serious medical errors involving miscommunication during patient transfers, it's time to close this dangerous communication gap. A well-designed transitions of care program can reduce readmissions, improve outcomes and keep your patients in network. Learn five steps for designing an effective program for your health system.

    Source: TeamHealth

    Surgical patients are an often-overlooked opportunity for hospitals looking to improve outcomes, enhance patient satisfaction and increase efficiency. The Perioperative Surgical Home (PSH) is a new model of surgical care designed to achieve these goals by creating a more patient-centric, team-based system of coordinated care. This white paper explores the Perioperative Surgical Home, the positive impact it can have on hospital operation and finances, and steps hospitals can take to implement the model in their facilities.

    Source: CipherHealth

    Download the white paper to uncover strategies for maximizing staff time on patient care activities. In this white paper we explore how various hospitals and health systems are improving their rounding, care coordination, and patient follow-up processes.

    Source: Medxcel Facilities Management

    In this whitepaper you will find four crucial steps hospitals leaders should follow to allow for a more achievable (and less costly) resolution when deficiencies arise and ensure a smoother survey process. The pressure to ensure constant compliance between surveys has never been stronger on hospital leadership as The Joint Commission and other Accreditation Organizations continually increases the accountability measures for accredited healthcare organizations. With the ever-changing landscape of regulatory compliance, the key to success is to be nimble and adaptable to the changes recently made by TJC and prepare for changes on the horizon.

    Source: Schumacher Clinical Partners

    Emergency department overcrowding and lengthy wait times are nothing new. But with the advent of the Affordable Car Act and resultant rise in ED volume, both are getting increasingly worse. By implementing a few process changes at a patient's arrival in the ED, your hospital's ED can significantly improve flow and set the stage for more efficient throughput, ultimately reducing overcrowding and wait times.

    In this white paper, we'll focus on:

    • Quickly assess arriving patient's needs while minimizing risk
    • Minimize patient wait times, waste and redundancies in productivity
    • Drastically reduce patient-to-provider time and LWBS rates

    Source: Regent Surgical Health

    Regent Surgical Health's comprehensive, new white paper, “Ambulatory Care Platforms as the Key Driver of a Successful Value-Based Care Strategy,” shares insights and expertise to help hospital systems embrace the strategic, structural and operational approaches that optimize ambulatory care platforms to enhance value-based care strategies. In addition to exploring industry best practices, Regent Surgical Health shares its experience working with health systems across the country to develop and execute ASC strategies that improve outcomes and lower the cost of care.

    Source: Microsoft

    Learn how cloud-based technologies can power a new model for healthcare.

    The Microsoft Cloud empowers organizations of all sizes to re-envision the way they bring together people, data, and processes that better engage patients and customers, empower care teams and employees, optimize clinical and operational effectiveness, and digitally transform health.

    Source: Regent Surgical Health

    Hospitals across the country are converting outpatient departments to ASCs and Regent Surgical Health is leading the way in this emerging trend. ASCs provide health systems the opportunity to capture outpatient cases in the highest quality and most cost-effective setting while also partnering with physicians and freeing up inpatient OR space for more complex cases. In their latest white paper, Regent's executive team along with several industry partners help define how the HOPD to ASC conversion is empowering health systems to adapt and thrive in a landscape punctuated by advances in technology, shifting public policy, and an industry-wide move toward value-based care.

    Learn how HOPD conversions drive advantages, including:

    • Improved operational efficiency
    • Physician alignment
    • Payer cost sharing
    • Marketplace reputation and relevance
    Source: Tribridge

    Providing a framework to optimize healthcare performance, the Institute for Healthcare Improvement (IHI) developed the Triple Aim—using population health, patient experience and per capita cost as foundational outcomes to track and measure. Recently, employee experience has been added, creating the Quadruple Aim to reflect the importance of job satisfaction for medical professionals in the quality care equation.

    So how are organizations tackling the next step in this journey? In this eBook, we'll explain how organizations can build a framework to:

    • Provide exceptional patient care and outcomes
    • Reduce costs and the complexities of administration
    • Improve staff productivity and visibility across the healthcare organization
    Source: GE Healthcare

    The move toward value-based care reimbursement models is putting pressure on healthcare organizations to modernize their IT systems so they can more effectively measure and improve the quality and efficiency of their care.

    Imaging is a natural hub for data consolidation as it tends to be a major profit center in traditional pay-for-service models, but becomes a major cost center in newer, value-based models. Thus it is an area where these efforts can have such a substantial impact on data management, patient care, and overall profitability.

    Download the white paper and learn three steps you can take now in order to position your Imaging department for success in the future.

    Source: Coupa

    Digitizing supply chain operations is a major step toward becoming a high-value, low-cost care delivery system.It's no secret that a hospital's supply chain presents ample opportunities to reduce costs and improve efficiency. The key to unlocking this potential is total transparency of purchasing and spend processes across the board — a feat now possible due to the rise of comprehensive and cloud-based Business Spend Management (BSM) solutions.

    It's time for hospitals to put a premium on innovation and achieve significant results. This white paper covers:

    • Major digital and operational trends in healthcare
    • Exponential growth of Business Spend Management (BSM) systems in hospitals
    • Five impactful benefits of using BSM solutions to improve control over supply chain management
    Source: IBM Watson Health

    Healthcare organizations are discovering that while operating in an electronic environment accrues many advantages, it also presents new challenges. Learn how the right medical imaging management system can help healthcare organizations overcome challenges by:

    • Increasing efficiency to tackle the growing volume of images
    • Breaking down barriers caused by multiple IT systems
    • Meeting rising quality expectations from both patients and regulators
    Source: Everbridge

    Coordinating across care teams to rapidly respond to the patient's needs is always a challenge for Emergency Departments. Our research has found, however, that delivering clear communication can make all the difference when responding to acute trauma victims and code alerts. With over 735,000 heart attacks every year, improving clinical response times can save lives and revenue.

    Source: GE Healthcare

    The time is right to put your Enterprise Imaging strategy into place. With reliance on diagnostic imaging, expanding use of visible-light images and un-structured data the demand for access to clinical images across the enterprise has never been higher. To meet today's challenges, CIO's and IT Management providers need to capture and share clinical data across the organization to build a unified patient record.

    Source: Leidos

    Over the last 10-15 years hospitals and health systems have spent millions of dollars to implement EHR systems. Yet, despite the investment in technologies promising bottom line improvements and greater efficiencies, many organizations have not seen their cost of care decrease or efficiency improve. Unfortunately, believing a new system or technology will resolve existing problems an organization is experiencing is a common misconception. While a new system may solve some problems, it cannot fix existing organizational and operational issues.

    Source: Schumacher Clinical Partners

    Reducing variation in care is now more important than ever, and can impact tens of millions of dollars in savings while improving outcomes and efficiencies. Yet, despite varied recommendations, truly sustainable strategies are still elusive. We must rethink common avenues of standardization to leverage the skills, experience, and perspectives of all team members.

    In this white paper, you'll find:

    • A new framework to engage unique contributions from five different stakeholders
    • Recommendations for leveraging data and feedback systems
    • The key role of clinical partnership in the quest for sustained standardization
    Source: HealthTrust

    In healthcare, data is only as valuable as the number of physicians who trust it and are willing to use it. Helping physicians understand exactly how and why analytics programs use information is critical to implementing sustainable, data-driven improvement initiatives in any healthcare organization.

    Becker's Hospital Review and four data and quality improvement experts from HealthTrust joined to discuss opportunities and strategies for using data to drive clinical and financial outcomes in health systems. Download this executive roundtable to discover:

    • How to make data meaningful to clinical and nonclinical stakeholders
    • The key to gaining physician trust in data
    • Tips for implementing sustainable, long-term improvement programs

    Source: MobileSmith

    Competition and consumerism are quickly transforming the traditional outlook for the healthcare industry. Technology is both the disruptor and the deliverance as organizations balance medical efficiency with a better patient experience, filling the spaces between traditional care models and engaging patients in their care journey. With renewed interest from large tech companies that have built successful consumer-first business models now focused on efficiencies in the healthcare chain, traditional healthcare organizations must act faster to set the bar and leverage their unique expertise.

    Key learning points:

    • How to embrace mHealth as your new front door
    • How consumer-focused tools can save as much as $300 per surgical procedure
    • Why optimizing patient experience, management and self-care is mandatory
    Source: Wolters Kluwer

    Extracting "value" to achieve bottom-line results requires healthcare organizations have systems in place to ensure clinical, operational, and financial data are captured and used to for reporting quality metrics tied to risk-based payments and reimbursement.

    The reality is providers are leaving money on the table. And it all comes down to how data is being managed. Providers must properly manage a critical, yet underutilized data asset "reference data" to ensure a "single source of truth." Read the executive brief for a five-step approach on how to manage reference data to maintain a competitive edge and maximize reimbursement.

    Source: NRC Health

    Satisfied patients aren't necessarily loyal ones. Patients are more likely to change providers than they've ever been. According to new research from NRC Health and The MetroHealth System in Cleveland, 80% of patients reported that they'd switch providers for 'convenience factors' alone. How can you decrease effort to increase retention?

    Key takeaways:

    • Define the problem by mapping points of friction in your care experience
    • Gain a deeper understanding of why healthcare is hard for patients
    • Learn the steps your organization can take to create ease

    Source: RSM

    Hospital and health system CFOs and revenue cycle management leaders are tasked with addressing cost and capacity issues unique to today's trends. High-deductible health plans, greater patient out-of-pocket responsibility, tightening regulatory compliance and value-based agreements have made outsourcing the revenue cycle a critical decision for hospital leaders. Read this whitepaper to understand.

    • What's pushing CFOs and RCM executives to outsource part or all of their revenue cycles
    • Some predictable pitfalls financial executives should avoid when outsourcing their revenue cycle management functions
    • Best practices to achieve a symbiotic relationship with a vendor

    Source: Medxcel

    When organizations successfully engage their customers and employees, they experience a 240% boost in performance-related business outcomes, reports Gallup. On the surface, these may seem like separate issues – swaying internal audiences, showing value and engaging employees. In this resource, we'll help you understand how one fuels another, with data and communications helping you bridge the gap to build relationships that are fruitful and profitable for everyone involved.

    Source: Vituity

    The struggle to address the crisis in emergency psychiatry impacts patient safety, quality of care, hospital efficiency, and the bottom line. Industry leaders agree, early intervention is critical. Since the vast majority of psychiatric emergencies resolve within 24 hours, hospitals can prevent unnecessary admission and enhance care by shifting to earlier intervention in the ED. This paper shares how today's leaders are transforming EDs to address this population.

    Source: Change Healthcare

    In our industry today, most providers expect a certain level of revenue leakage, but often the opportunity to collect on underpayments is undetected. With a common goal to optimize reimbursement, Change Healthcare partnered with a private, not-for-profit hospital because they suspected there was opportunity to recover lost revenue. Forty-five days later, our Audit and Recovery team delivered more than $1 million in cash remittances. And that was only the beginning. Read the case study to learn how this hospital:

    • Discovered that ~40% of their underpayments were denials
    • Initially focused on Audit and Recovery services but quickly expanded their scope to target denials management
    • Leveraged Change Healthcare’s payer relationships to achieve successful appeals and bring in $8 million dollars annually in additional revenue

    Source: Redefine Health

    When The growth of specialty pharmacy has introduced new opportunities and challenges for healthcare providers. Redefine Health's industry insight report highlights best practices from pharmacists who have worked within hundreds of specialty pharmacies across the country.

    Source: TeamHealth

    Communities nationwide face a seemingly ever-increasing risk of natural and man-made disasters. Now more than ever, hospitals must be prepared to respond at a moment's notice to powerful storms, hurricanes, tornadoes, mass casualty events and other potential disasters.

    This paper looks through the lens of three events in 2017 to discuss strategies that TeamHealth, one of the nation's largest integrated physician groups, utilized to prepare and respond to disasters affecting the hospitals they serve.

    • Discover successful strategies and lessons learned to help hospitals evaluate their readiness to effectively respond in times of crisis.
    • Learn the importance of establishing and managing command centers and establishing clear communication paths.
    • Investing time and resources into mass casualty training allows for quick-thinking and action-oriented responses.

    Source: Captify Health

    Many gastroenterology practices are struggling to optimize current processes and procedures, while transitioning to value-based care. Download Captify Health's whitepaper to learn a two-step approach for building a thriving, sustainable practice.

    Source: Allscripts

    Transitioning patients between outpatient, inpatient, post-acute and home settings can be a major challenge for hospitals. For organizations participating in value-based reimbursement models, it can also be costly. This case study examines how Holyoke (Mass.) Medical Center redesigned its care management process to break down communication siloes across the care continuum and improve patient care. After six months, the efforts yielded measurable results, including improved patient experience scores and reduced readmissions based on an analysis by Press Ganey.

    Source: HealthCare Appraisers

    Since 2003, HealthCare Appraisers has surveyed the ambulatory surgery center (ASC) industry to determine trends in the value and characteristics of ASC ownership interests and management fees charged to ASCs. This year's respondents own and/or manage over 700 surgery centers throughout the country. The following pages include a selection of key results of the survey.

    Source: Optum 360

    While the practical applications of artificial intelligence (AI) are still being discovered, one area of AI - natural language processing (NLP) - is already helping advance the revenue cycle. Discover how the right NLP can support accuracy, efficiency and revenue integrity by powering comprehensive clinical documentation improvement and coding earlier in the process. Download the whitepaper "Artificial intelligence is transforming health care operations," to find out the five ways clinically intelligent NLP is making an impact.

    Source: Allscripts

    There are no shortage of barriers and roadblocks on the path to true healthcare interoperability. Merging healthcare organizations often face the particularly vexing challenge of unifying disparate EHRs. This case study examines how Rochester (N.Y.) Regional Health, a five-hospital health system with an extensive outpatient care network, built a unified patient record after merging with several organizations that relied on different EHRs.

    Source: Vituity

    This year, over 4 million Americans with behavioral health conditions will enter an emergency department (ED) that is not prepared to properly treat them.

    When EDs handle psychiatric emergencies as effectively as physical ones, the quality of care for all patients improves.

    Learn how an integrated approach to emergency psychiatric care empowers EDs. Among the many benefits of this care model are:

    • Improved ED clinical quality
    • Increased hospital profitability
    • Optimized workflows and increased staff engagement
    • Greater community and patient trust
    Quality and Infection Control
    Source: CareCentrix
    The care delivery pendulum was already swinging toward more home-based healthcare before 2020. The COVID-19 pandemic has since pushed the entire industry to take a fresh look at the safest and most accessible way to deliver care.

    Report highlights:

    • 72 percent of consumers prefer to recover at home versus a medical facility following a major medical event.
    • 69 percent of consumers interested in regular, at-home check-ins with physicians.
    • 97 percent of payer respondents agree the trend toward moving healthcare to the home is in the best interest of insurers and members alike.

    Source: Novarad
    The current medical imaging landscape is complex, dynamic and demands attention for effective management. Moreover, the lack of a unified imaging platform to streamline patient data access across the enterprise further complicates providers’ objectives to provide better care at a lower cost. Enterprise imaging solutions can bridge the gap by assuring true interoperability among disparate clinical data repositories. Regardless of the size of the facility, providers are searching for an enterprise imaging solution that meets both current and future needs.

    Download the eBook and discover:

    Cost containment strategies
    The often unforeseen complexities of imaging
    Considerations regarding enterprise imaging total cost of ownership

    Source: Change Healthcare
    Price and quality transparency is coming: Are you prepared?

    Today’s patients want to shop for medical services and compare quality of service. Federal and state governments are beginning to mandate price transparency. These forces present an opportunity for providers to help foster an improved patient/provider relationship and reduce financial risk for both.

    In this E-book, you'll learn:

    • Current federal and state initiatives centered on increasing healthcare transparency, including updates on progress and future direction
    • What questions to ask within your organization to understand how prepared you are to address any new requirements around price transparency
    • Strategies and tactics that providers can focus on immediately to help move the needle in healthcare transparency and overall patient engagement

    Source: Tru-D
    According to the CDC, there are nearly 700,000 hospital-acquired infections every year in the U.S. In 2016, Clearwater, Fla.-based BayCare Health System began trialing UVC disinfection technology at its community hospitals. The trial was a success.

    In 2017, BayCare, which comprise more than 28,000 individual providers across the Tampa Bay area, implemented UVC disinfection technology systemwide. This case study details the BayCare infection control journey and features Suzanne Chandler, RN-BC, MSN, CIC, Director-Infection Prevention & Control for BayCare Health System. Read the case study to discover how the health system successfully rolled out its UVC program.

    Source: Philips
    Standardized metrics, open data standards, new reimbursement models and greater stakeholder involvement identified as keys to wider adoption of value-based care.

    Faced with multiple challenges, including the aging population, endemic chronic disease, rising patient demands, clinician burn-out and the soaring cost of care, healthcare systems worldwide are increasingly being stressed to their limits. As a result, patient outcomes often remain sub-optimal, not through want of trying but simply due to lack of effective resources. Yet the transition to value-based care, which is widely seen as the solution to many of today’s problems, has been slow to materialize. This positioning paper from Philips offers a perspective on why this is the case and proposes a set of measures to accelerate the implementation and scale up of value-based care.

    Central to the position paper’s argument is the belief that all stakeholders, including industry and policy makers, need to work together and share the risks in order to build a successful and sustainable future for value-based healthcare – one that achieves the quadruple aim of better health outcomes, improved patient experiences, better staff satisfaction and lower cost of care. To illustrate what can be achieved, the paper highlights numerous examples of how to implement value-based care strategies.

    Source: CipherHealth
    After patients leave the hospital, they face the challenge of navigating and managing their plan of care without the 24/7 support of healthcare professionals. As such, a comprehensive patient engagement strategy must transcend the four walls of the hospital to meet patients where they are in their care journey. In this whitepaper, we’ll explore why every patient deserves timely follow up and share data-driven best practices for how health systems can successfully scale outreach during care transitions.

    Key Takeaways:

    • Uncover four best practices for developing an automated patient outreach program designed to improve patient outcomes such as readmission rates and HCAHPS scores
    • Discover the role of post-discharge follow up in ensuring patients experience safe care transitions
    • Learn proven strategies to effectively scale patient outreach across populations

    Source: Tru-D
    Hospitals have a responsibility to protect patients from harm, and as patients become more aware of their options when it comes to health care, they seek facilities that have a demonstrated commitment to patient safety. Lima Memorial Health System has made concerted efforts to expand on its infection prevention protocols since 2014, including the implementation of UVC disinfection.

    In this case study, you will learn:

    • How a community rallied together to protect patients
    • Lima Memorial Health System’s approach to implementing and sustaining a successful UVC disinfection program
    • Advantages of choosing the right UVC partner

    Source: Serres
    Today’s OR leaders must ensure all workflows and equipment are delivering a positive impact in relation to efficiency, safety, cost, space and sustainability. These factors are especially important, and often overlooked, when examining surgical fluid collection and disposal systems.

    Serres’ experience powering more than 40,000 cases each day has led us to develop updated solutions that vary based on the amount of fluid collected. Rather than use the same system for every case, we found that efficiency, safety, cost, space and sustainability are heightened when solutions are optimized specifically for the amount of fluid volume produced by each surgery.

    Key Takeaways:

    • Approximately 2/3 of all cases produce less than 2 canisters of fluid waste, and would be considered low fluid volume surgical cases. These cases require a closed collection and disposal process that is more efficient than a high volume disposal system.
    • Many healthcare facilities are overusing fluid collection and disposal systems designed for high fluid volume cases, which is both costly and wasteful.
    • Disposing of filled canisters as red bag waste can contribute to unnecessary costs and OR turnover inefficiencies.

    Source: Nozin

    Important progress has been made in patient infection prevention. However, evidence indicates more can be done, for example, to increase safety and lower costs in addressing Staph aureus colonization.

    MRSA surveillance alone can leave patients at risk from pathogens. Contact isolation precautions (CP) can adversely affect patient care, utilization of staff and costs. Research shows that universal skin and nasal decolonization can point to solutions. Despite the continued growth of evidence that universal patient decolonization is more effective than targeted screen and isolate protocols in reducing HAIs, concerns for antibiotic over-use has fostered the reluctance of some to adopt the universal approach. With the availability of a nonantibiotic nasal decolonization alternative suitable for universal application, infection preventionists, infectious disease personnel, nursing managers and other professionals responsible for patient care and safety have reason to re-consider the advantages of universal decolonization. These advantages extend to areas in which reducing MRSA infection and transmission are paramount and can include responsible evidenced-based reduction in the use of contact precautions.

    This Whitepaper will discuss:

    • The history of MRSA surveillance and contact precautions for patients
    • Negative impacts associated with the use of contact precautions
    • The role of universal nasal decolonization on the road to reducing the use of contact precautions
    Source: CarePlus Anesthesia Management

    Surgery center leaders are facing incredible challenges and equally dynamic opportunities in today's market. This white paper will examine three ways anesthesia can help combat challenges and capture opportunity in today's ASC environment.

    1. Adding new cases and specialties

    2. Establishing operational flexibility

    3. Optimizing center efficiency

    Source: Nozin

    With the evident burden of contact isolation precautions (CP) on quality of care and costs, the use of antiseptic nasal decolonization to help reduce CP can be significant. Research shows universal nasal and skin decolonization allows for responsible reduction of CP for MRSA colonization. Universal decolonization has also been shown to be more effective than targeted screen and isolate in lowering HAIs. In addition, the availability of an effective alcohol-based nasal antiseptic can avoid use of mupirocin antibiotic.

    This Whitepaper covers:

    • The history of contact isolation precautions for patients with MRSA
    • Assessing the benefits and negative impact of CP
    • Comparing universal decolonization to screen and isolate
    • Using antiseptic, not antibiotic, nasal decolonization to help reduce CP
    Source: Healogics

    Chronic, non-healing wounds present a significant economic burden to our healthcare system; they also impact the quality of life of those affected — including 15 percent of Medicare beneficiaries (8.2 million people), according to 2014 Medicare data.

    To address this need, Healogics' Wound Science Initiative recently partnered with faculty from leading medical institutions to conduct a large-scale analysis of wound outcomes using a modified intent-to-treat framework. The resulting study, which provides external validation of the comprehensive healing rate, was just published in Wound Repair and Regeneration Journal (Ennis et al. 2017).

    Source: Immunization Action Coalition

    The National Adult and Influenza Immunization Summit's white paper, "Lowering the Burden of Disease, One Shot at a Time," examines barriers hospitals and health systems face when trying to increase adult immunization rates as well as opportunities for advancements, such as data transparency and immunization measures.

    This report outlines:

    • Contributors to the low U.S. adult immunization rate;
    • Industry expert insight into key challenges pushing adult vaccination programs to the wayside;
    • Examples of three health systems boosting adult immunizations;
    • And opportunities for accelerating vaccination efforts, with six action items for healthcare systems to leverage to boost adult immunization rates.
    Source: Vocera

    HIMSS Analytics surveyed IT and clinical leaders at HIMSS17 to find out how health systems select and deploy IT systems.

    In this report, you'll learn:

    • Who decides which clinical arenas get IT attention
    • How clinical and IT leaders collaborate to identify requirements
    • How much IT leaders consult with frontline teams to understand real-world workflows
    • How hospitals measure the clinical value of IT systems
    Source: Quantros

    Independent research and in-depth interviews of Quantros hospital and integrated health system clients of varying sizes looked at specific value drivers, benefits and ROI associated with their adoption of Quality Management and Performance Analytics Solutions. These interviews revealed three top quality and performance management challenges associated with meeting clinical quality measures requirements and evaluating clinical and financial performance in inpatient healthcare settings.

    This paper will address:

    • The implications of value-based care models impacting America's healthcare system
    • The study findings and examples of ROI realized by Quantros clients
    • How hospitals and health systems can maximize clinical and financial performance in the transition from fee-for-service to value-based care models.

    Source: Warbird Consulting Partners

    Healthcare organizations must prepare finance and IT strategies that will drive both financial and quality of care improvement in the age of MACRA. There are, unfortunately, no easy answers to the question of which of the three payment tracks offered under the Quality Payment Program - MIPS, AAPM, or Partial Qualifying APM - is best suited for a particular organization. This paper presents qualification, scoring, and payment information for each track as well as what IT operational readiness goals your organization should meet to ensure compliance going forward.

    Source: Accelerate Diagnostics

    Preliminary data suggest the rate of sepsis mortality, as a percentage of overall deaths, is dropping at University Health Care System (UHCS) in Augusta, GA. Recently the health system implemented a strategy of combining faster diagnostics to enhance their antibiotic stewardship program in addition to real-time communication to clinicians. Over a period of 12-months, UHCS measured both the time patients had a bloodstream infection and the mortality rates associated with them. Leveraging earlier actionable susceptibility results combined with robust antibiotic stewardship, clinicians there were able to optimize antibiotic therapy days faster for their patients which contributed to life-saving outcomes.

    Source: Tru-D

    Tru-D SmartUVC is changing the way healthcare works by providing hospitals with cutting-edge technology for enhanced disinfection of hospital environments. Tru-D aims to offer a programmatic solution for hospitals' room disinfection needs and works with each facility to achieve their specific HAI reduction goals, resulting in significant cost savings and improved patient outcomes. This white paper details Tru-D's unique technology and how Gibson Area Hospital successfully uses Tru-D to help keep patients and staff safe and germ-free.

    Source: Healthstream

    We wake up most mornings expecting a normal workday. Suddenly, the world around us changes, and we are asked to perform under conditions most healthcare leaders have never experienced.

    In the fall of 2017, a number of our nation's leading health systems dealt with natural disasters or mass casualty events one right after the other.

    In this eBook, HealthStream focuses on first-hand accounts from the local emergency department Medical Directors in Southeast Florida, Houston, and Las Vegas. Learn more about the tremendous stories of healthcare leaders rising to the occasion and heroes working around-the-clock to care for multitudes of patients.

    Source: CipherHealth

    By prioritizing patient engagement pre-, during, and post-hospitalization, leading organizations are achieving the Quadruple Aim of enhancing the patient experience, improving the health of populations, increasing staff engagement, and reducing the cost of care. In this whitepaper, we examine each dimension of the Quadruple Aim by investigating its impact on optimizing health system performance, as well as the role of technology in enhancing patient engagement across the continuum of care.

    Source: Spok

    What happens when care teams don't communicate? Communication failures, delays, and breakdowns can result in greater medical errors, malpractice costs, and mortality rates. Dive into the real-life story of an academic medical center that experienced challenges with their communication infrastructure: Explore the five leading points of failure and discover how you can correct or prevent issues in your organization. You'll learn how the right technology, process, and culture supports frictionless clinical communications to support patient safety.

    Source: BE Smith
    Did you know that Columbus-based OhioHealth CEO, David Blom is retiring after 17 years, while Richard Davis became CEO of Henry Ford Hospital? New York City-based NYU Langone Health selected Daniel Widawsky to serve as CFO and Beth Beckman will serve as Yale New Haven's inaugural chief nursing executive. 

    The third quarter of 2018 was abuzz with healthcare executive moves, including more than 55 CEOs and presidents who stepped into new roles, retired or resigned during the quarter. All together, at least 120 hospital and health system C-suite executives were on the move during the third three months of the year.

    Keep track of all the 2018 third quarter C-suite executive moves with this report.

    Readmissions and Care Coordination
    Source: NAPA

    An evidence-based, sophisticated approach to pain management has been shown to improve the patient experience and drive multiple revenue streams for healthcare providers. This white paper explores how closing the gap between acute, sub-acute and chronic pain is consistent with current trends in customer service and yields rewards for patients, providers and payers alike.

    Supply Chain
    Source: Tribridge

    As we move along the continuum from volume- to value based care, not all providers face the same challenges, although there are critical areas of overlap. In this eBook we will look more closely at acute care, post-acute care/rehabilitation management and chronic disease management providers, and spotlight areas of innovation, in particular with Tribridge Health360, a CRM-powered, cloud-based Population Health Management (PHM) solution.

    Learn how today's healthcare organizations are leading the industry's transformation to value-based care and are achieving:

    • Improved performance, outcomes and patient well-being
    • Greater care team efficiency and improved consumer loyalty
    • Higher quality care at lower costs
    Workforce and Labor Management
    Source: GE Healthcare
    While hospitals have always been in the business of providing patient care, the care delivery and payment models have undergone an enormous paradigm shift. It’s no longer about the number of services provided, but instead about the quality of care delivered.

    With so many staffing variables impacting patient outcomes, determining a course of action can initially be daunting. The increasing prevalence of reliable workforce analytics can provide a data-driven solution for the dilemma.

    Learn what areas of staffing to focus on to improve your patient outcomes and the bottom line.

    Source: API Healthcare
    With labor accounting for 50 to 60 percent of hospital operating costs, making workforce optimization the center of operational strategy is critical to a hospital's long-term sustainability. The ultimate goal is to consistently create staffing plans that optimize the entire workforce, and harnessing timely, actionable data can help hospitals achieve this goal.

    These six must-read articles for hospital CFOs provide more insight on effective workforce management strategies, including tips on the following topics:

    How data-driven staffing can positively impact the financial health of your organization
    How better staffing can help improve employee satisfaction, patient outcomes and your organization's bottom line

    Source: API Healthcare
    Most CNOs would agree nurses serve as something of a backbone for hospitals and health systems. Nurses juggle their time between providing direct and indirect patient care, performing various medication tasks, answering questions from patients and families, and keeping members of the healthcare team in the know.

    This e-book provides CNOs with pertinent information on strategies to enhance nurse engagement by addressing the biggest issues facing nurses today, staffing strategies to improve the patient experience and clinical outcomes, and scheduling pitfalls to avoid.

    Learn how engaging these frontline staff members can enhance various aspects of a hospital's performance, including nurse satisfaction, patient care and the bottom line.

    Source: Workday
    A culture of employee disengagement will threaten a healthcare organization's productivity, efficiency and care quality. To combat this internal downfall, leaders need forward-thinking strategies to elevate employees in a positive workplace as the industry moves toward value-based care. Through the development of a culture of wellness, employees find purpose and patients receive exemplary care.

    Download the report to learn:

    Strategies for improving employee retention.
    Key survey insights on staff training, staff shortages and supporting a culture of wellness.
    Leadership techniques proven to boost employee engagement.
    How to avoid common pitfalls of succession planning.

    Source: SCP Health
    Today’s hospitals are increasingly being asked to do more with less. Margins are shrinking while the demand for a more streamlined, satisfying care experience intensifies. Hospital CEOs and finance leaders are looking to balance investment in innovation and quality improvement initiatives with efforts to cut costs.

    Hospital executives and administrators are increasingly encountering difficulties navigating this environment. However, these leaders are not without resources. Strategic managed services partnerships can help hospitals overcome challenges and achieve financial sustainability while improving the health of patients. Partners offering emergency medicine and hospital medicine services can deliver the tools and leadership necessary to drive cultural change, reduce practice variance and improve the patient experience.

    This e-book comprises 10 articles examining emerging revenue cycle trends, physician spend management and the metrics healthcare leaders check daily, among other related topics. Read this e-book to learn about the industry trends driving increases in managed services partnerships.

    Source: MedHQ

    Handled improperly, adverse events in human resources can significantly derail your workforce productivity, cost tens of thousands of dollars and cause upward pressure on your insurance rates. Learn strategies for mitigating your ASC's top 5 HR risk events, including:

    • Hostile work environments
    • Discrimination claims
    • Involuntary terminations
    • Claims of sexual harassment
    Source: Select International

    Is any group of professionals more important to the efforts to reform healthcare, than nurses? The profession is working hard to prepare more qualified nurses, but the demand is far out-pacing the supply. What's your strategy in the face of this challenge? This paper covers the scope of the problem, evolving expectations, and progressive recruiting, selection, and retention strategies.

    Source: Stamp&Chase

    In a 2016 Harvard Business Review article, experts estimate that over one-third of U.S. companies have abandoned traditional annual performance reviews. Given rapid transformation in the industry coupled with changes in the makeup and expectations of its workforce, isn't it time for health care to follow suit?

    This white paper explores why old-school performance appraisals are ineffective and outlines a contemporary philosophy and approach to employee assessment and performance management that focuses on individual and team development in quality, safety, patient experience and productivity.

    Source: Medxcel

    Look around. Chances are most leaders in your organization are nearing retirement age. Who will carry your organization when the current generation of leaders ages out of the workforce?

    Just as important, what are you doing today to counter the massive productivity and revenue losses that follow employee disengagement, or misalignment between needs and skills?

    In this resource, we'll guide you through:

    • Common pitfalls in employee engagement and succession planning
    • Building a workforce that can dramatically enhance patient care and profitability
    • Long-term considerations & immediate-impact challenges & solutions

    Our goal: to leave you with actionable insights that will benefit you now and in the future.

    Source: Optum

    In an era of value-based care, providing documentation of medical necessity and using evidence-based standards of care are essential to reduce waste while ensuring providers are appropriately reimbursed. However, the single most common cause of improper payments is lack of clinical documentation, especially when supporting medical necessity, according to CMS. When clinical documentation fails to meet a commercial payer's standards, claim denials can be labor-intensive and costly to appeal. Although clinical documentation presents ample opportunity for improvement at most healthcare organizations, physicians often overlook or don't understand the importance of patient status determination and clinical documentation in both patient care and financial performance, further complicating the issue.

    Download this whitepaper to learn:

    • Challenges associated with determining patient status and medical necessity
    • Benefits to implementing a physician advisor program
    • How to start a successful physician advisor program
    Source: Care Continuity

    Care coordination is rapidly becoming an essential capability for hospital systems in their quest to improve clinical outcomes, build market share, and better position themselves in a rapidly changing industry. In this paper we discuss:

  • The clinical, financial, and strategic benefits for hospitals that commit to fully coordinated care as a clinical standard in an industry still dominated by fee for service.
  • The key elements required to build out a world class care coordination organization in terms of people, workflow, and technology.
  • Given the compelling benefits of fully coordinated care, the only real question facing hospital leadership teams is whether to seize the early mover competitive advantage or wait until they are forced to coordinate care as a matter of survival.

    Source: RelayHealth

    Healthcare needs data exchange that is truly interoperable, beyond the limitations of what many providers now experience. We must move from our silos and combine clinical, financial and operational data so clinicians and patients can receive information that is relevant and timely.

    Download this white paper to learn about:

    • Person-centered interoperability
    • Interoperability as a culture
    • Signs of a stronger future
    Source: ROi

    Many healthcare executives are identifying the supply chain as an area of strategic opportunity to cut costs and improve the bottom line, but they don't always have the right tools to do so. Resource Optimization & Innovation (ROi) has managed the end-to-end supply chain for St. Louis-based Mercy for 15 years, helping the 43-hospital health system save more than $1 billion. Learn how ROi is now sharing this knowledge and experience through a uniquely integrated supply chain and group purchasing model to help other healthcare providers recognize similar operational improvements and cost savings.

    Source: Select International

    Are you taking an “evidence-based” approach to designing your talent acquisition systems? From front line staff through the C-Suite, nothing impacts your organization's goals more than the ability to find, develop, and retain top talent. You can improve hiring efficiency, effectiveness, and the candidate experience by designing and implementing a more deliberate, thoughtful process. Go beyond basic talent metrics like time to fill and turnover and build a comprehensive approach where hiring managers take an active role in building their team.

    Source: GE Healthcare

    The healthcare workforce is the critical component that links the entire organization's clinical and financial imperatives. A survey of 293 healthcare executives reveals 5 of the most effective workforce management initiatives used to drive both labor cost reductions and quality of care improvements. Download this whitepaper to learn 5 top workforce management strategies used by healthcare organizations to enable better clinical and financial outcomes.

    Source: Select International

    Hospitals are facing the challenge of delivering value, rather than volume, and new levels of accountability. Care delivery models are evolving, as well as payment methodologies, and the pace of technological advances will not abate. It's certain that organizations with the most talented leaders, physicians, nurses, and front line staff have the best chance of success. The shift to a more evidence-based approach to hiring is part of an important trend. Learn more in this whitepaper from Select International.

    Source: HealthStream

    Your employees are one of the most important drivers to the success of your organization. However, the level of your employee engagement can impact everything from your patient experience to your clinical outcomes. While employees share responsibility for staying engaged, leaders also play an important role in encouraging the passion and enthusiasm necessary to create and maintain an engaged workforce. But how can you create a culture that not only keeps employees engaged, but inspires them to deliver the best care?

    Source: ECI Healthcare Partners

    For a hospital administrator determined to have an outstanding emergency department, a limited supply of EM docs and ever-increasing demand and competition certainly poses a challenge. But there's good news: Recruiting and retaining enough doctors and high quality doctors at that is not only possible but also uniquely within your control.

    In this white paper, we'll show you:
    - Where and how to devote resources to attract outstanding physicians to your hospital.
    - How to keep them as a part of your team for the long haul.
    - How to identify where you or your recruiters might be going wrong.
    - Tips to make your vetting process more efficient.

    Source: CareCulture Healthcare Partners

    The challenges of healthcare management are constant and inevitable. The ED is no different. Issues vary from facility-to-facility and may even vary from month-to-month therein. Whatever the challenge, there are measures you can take to prepare your team to thrive through challenge and change.The best place to start is to establish a strong team culture. In this white paper, we outline key ways to cultivate an ED culture that clinicians will want to be part of that, in turn, will drive improvements in quality, efficiency, and provider retention metrics, including:

    • Developing medical leadership
    • Aligning priorities, mindset, and goals
    Source: GE Healthcare

    Acquiring and retaining skilled staff is becoming more and more challenging for health systems, and it has a large effect on both cost and quality outcomes. Voluntary nurse turnover continues to be a big issue, especially among millennials. A survey conducted revealed 5 staffing strategies that can help boost engagement:

    • Successful and effective incentive programs to fill difficult shifts
    • Acuity-based staffing methods
    • Self-scheduling
    • Nurses working to top of their licenses
    • Equitable workloads
    Source: Medicus

    Want to boost patients' trust and support the delivery of higher quality care while building business value and maximizing revenue? Download our latest white paper, "Business Implications of Cultural Humility in the Healthcare Setting," to learn about the impact of social responsibility and six significant steps for healthcare leaders from Cristina Muise, president of Medicus Healthcare Solutions.

    Source: RevenueWell
    Familia Dental is a dental service provider that operates 42 practices across 6 states. Since opening in 2008, they have rapidly grown to serve over 450,000 patients a year, providing a wide range of general dentistry and orthodontic treatment to children and adults. This case study demonstrates the challenges they faced in trying to build an effective marketing and communications strategy, and how RevenueWell and our platform helped them execute against their goals.

    Source: KPMG Spark
    The work of dental professionals is time intensive and hands-on, and the last thing they want is for their bookkeeping to be equally demanding. KPMG Spark is a small and medium-sized bookkeeping and tax service that provides dentists with real-time financial statements and personal bookkeepers to make running their practice easier than ever before.

    Dental professionals can now focus on what they do best and leave the finances to the professionals. Tax services, business licensing, and payroll are just a few services that can be powered by KPMG Spark.

    Read more about how we can partner together and help your practice continue to grow, with these 5 strategies.

    Source: Boyd
    Whether you’re opening a new location, updating your practice, or beginning a multi-office project, planning all aspects of your ideal dental space and work flow can be daunting.

    Boyd Industries, an industry-leading manufacturer of dental specialty equipment and cabinetry, has created this guide to collaboration during the design process.

    Learn how to build a comprehensive vision of your project, and how expert consultation can ensure success when considering the needs of a specialty practice.

    Source: CEDR HR Solutions
    Nobody wants to make a mistake during a job interview. The best candidates want to put their best foot forward, and the best employers do the same. That’s why it’s so surprising many firms violate U.S. labor laws by conducting "working interviews" — a much graver mistake than when your candidate arriving 5 minutes late.

    Fortunately, there are other effective methods to find and hire your team's next game-changer.

    In this whitepaper, learn:

    • Why working interviewees are actually employees — and what that means for you
    • Specific examples behavioral interview questions that will discern desirable traits
    • Nine skill tests you can put to use for clinical positions, front office positions and office managers

    Source: Lending USA

    When patients say no to treatment because of the price tag, it costs your group thousands of dollars in lost revenue every month.

    Establishing a solid patient financing system and effectively presenting to patients will help boost your profitability and ensure patients can afford the treatment they need. Here are five reasons patient financing is key to any DSO’s success, along with tips to help dentists, practice managers and treatment coordinators effectively present financing options to significantly increase the group’s profitability

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