Archived Whitepapers

The following whitepapers have been made available to readers of Becker's Hospital Review. Click on a category below to see the whitepapers available on that topic.

Archived Whitepapers
Source: McKesson 
For an orthopedic practice, a single surgical procedure requires more than four hours of administrative tasks and 11 staff hours — time that could be spent on more valuable things.

Reducing these administrative burdens to improve surgical care efficiency is a key opportunity for independent operators to stay competitive in their markets.

This white paper outlines five tips to decrease administrative burden and maximize surgical efficiency in orthopedic practices based on expert insights from a panel at the Becker’s Annual Spine & Ortho Conference.

Clinical Excellence
Source: Change Healthcare
In the fall of 2018, Carle Health began working with Change Healthcare to focus on low-value testing. The health system implemented CareSelect® Lab, a clinical decision support (CDS) tool that integrates with leading EHRs to provide point-of-order guidance on the appropriateness of every unique lab, pathology, and genetic test order in real time. In the first 30 days after rolling out a non-interruptive intervention, Carle Health saw significant reductions in targeted orders.

Learn how Carle Health and Change Healthcare:

  • built a lab stewardship program that relies on CareSelect® Lab to address lab overutilization and low-value testing
  • gained access to an aggregated view of its data to decide which undesirable ordering behaviors to target—and where and how to target them
  • leveraged evidence-based guidelines authored by Mayo Clinic and provider communication to significantly reduce inappropriate ordering

Source: North American Partners in Anesthesia
Chronic opioid use is the most common post-surgical complication — a poor long-term outcome that affects one in every 16 patients in the U.S. after surgery. Besides harming individuals and communities, excessive opioid prescriptions can also affect hospitals' profitability.

While multimodal pain programs attempt to reduce opioids, their “one size fits all” approach is inefficient for physicians and may cause sentinel events or adverse side effects that prolong a patient’s recovery.

This case study describes how a new inpatient pain management protocol using pre-defined patient risk categories yields meaningful clinical, operational, and financial

Key learning points:

  • Why traditional multimodal pain programs that attempt to reduce opioids are inefficient
  • The benefits of an updated inpatient pain management approach that relies on pre-defined patient risk categories
  • How leveraging anesthesia expertise in this new approach to perioperative pain management saves time for busy hospitalists while improving patient safety and satisfaction

Source: Honeywell
There’s no question that the Covid-19 pandemic forced us all to take a hard look at our supply chain strategies. While demand for critical PPE surged, supply dwindled and the global supply chain crumbled. We’ve learned it’s essential for organizations to take proactive steps to diversify their supply chain and mitigate the risk of potential disruptions.

Now, it's essential for organizations to take protective steps to diversify their PPE supply chain and mitigate the risk of potential disruptions in the future.

In this white paper, you will learn:

  • How the pandemic exposed PPE supply chain issues
  • The importance of diversifying suppliers to increase resiliency
  • Key considerations in selecting a PPE supplier

Source: Salesforce
In order to deliver effective, individualized treatment, providers need to start with a comprehensive 360-degree view of every patient, which includes clinical and nonclinical data, along with relevant social determinants of health.

Download this e-book to see how you can:

  • Connect care teams and proactively reach patients at home
  • Empower every employee to address patient needs efficiently
  • Personalize patient engagement using data insights  

Source: Philips
Clinical confidence can lead to better, more predictable outcomes by getting diagnoses right the first time, ensuring timely treatments, and enhancing patient management across care settings. Now more than ever, health systems must deploy technologies that streamline workflow and relieve clinicians of growing and unnecessary burdens.

Clinical confidence may be the antidote to clinical burnout. The team at Philips aims to design technologies that increase clinical confidence by providing correct and complete information, as well as support caregiver collaboration.

Download our clinical confidence guide to:

  • Bolster clinical confidence by focusing on purposeful innovation.
  • Address the five leading factors that contribute to clinical burnout.
  • Improve patient care, using lessons from other health systems that have leveraged technology.

Source: Roche Diagnostics
NAVIFY® Tumor Board demonstrated positive impacts in the preparation and conduction of a tumor board during a multiyear study with the Ellis Fischel Cancer Center at Missouri Healthcare.

Data was collected prospectively before the use of NAVIFY® Tumor Board (phase 1) through stable integration with the platform (phase 4). Data was collected across the breast, GI, hematopathology and ENT tumor boards looking at the following user groups across the institution: nurse navigators, pathology residents, radiologists and geneticists.

In this whitepaper you’ll learn:

  • Positive impacts that NAVIFY® Tumor Board had on case preparation, case discussion time and case postponement rates at the test site
  • Potential operational benefits seen at test site, including additional cases discussed and working days saved

Source: Cardinal
The number of outpatient surgeries has grown dramatically over the last 40 years and with this ongoing shift, patients recovering at home run the risk of developing deep vein thrombosis (DVT), a serious complication of surgery.

However, mechanical prophylaxis, including intermittent pneumatic compression (IPC), can mitigate the risk for patients recovering at home.

Key learning points:

  • Implications of the shift from inpatient to outpatient procedures and more patients heading home sooner
  • Opportunities to implement at-home compression therapy for VTE risk reduction 

Source: Cardinal
In the past year, the shift in the delivery of patient care from hospitals to other settings has accelerated — a trend that healthcare executives expect to continue.

To better understand what this shift means for healthcare supply chains, Becker's and Cardinal Health surveyed 100 C-suite and supply chain leaders from health systems nationwide in the first quarter of 2021. This research report outlines five key takeaways that emerged from leaders' responses. 

Source: PatientBond
The healthcare system is mobilizing to promote and manage distribution of COVID-19 vaccines. Consumer demand for the vaccine is high; however, not everyone is receptive to a COVID-19 vaccination. 

Read this whitepaper to learn:

  • Who is most (and least) likely to get a COVID-19 vaccination.
  • Why healthcare consumers might avoid a COVID-19 vaccination.
  • How psychographic segmentation can facilitate uptake of the COVID-19 vaccine.

Source: PointClickCare
The Integrated Care Coordination Readiness Report is a first-of-its kind analysis, providing useful insights on data from more than 140,000 post-acute episodes, across 15,000 skilled nursing facilities and 4,000 hospitals to reveal opportunities for health systems to strengthen organizational outcomes, improve patient management and reshape their post-acute network relationships.

Source: AMN Healthcare
Easy-to-use technology enables providers to simply be providers.

By augmenting patient care with technology services, healthcare providers can focus on treating their patients and rely on outside experts to provide reliable communication assistance and cultural brokerage.

Here are key takeaways from this report:

  • When it comes to treating LEP, Deaf and HoH patients, providers need a fast, easy-to-use solution to effectively communicate.
  • Just as providers are committed to effectively treating patients, medical interpreters are committed to facilitating meaningful understanding between healthcare providers and patients from various cultural and linguistic backgrounds.
  • The use of professional language services has been proven to improve the LEP patient experience and reduce the likelihood of readmissions.

Source: Optum
COVID-19 has made dramatic changes to care delivery and cross-industry partnerships. It has exposed the human and financial costs of the nation’s health inequities, forcing shifts to virtual health care delivery, flexible staffing models and more in-home care.

But many questions remain. In this report, Optum surveyed more than 161 health care leaders from health plans, providers and life sciences and asked:

  • Where are we making progress?
  • What challenges still exist?
  • Which areas do you prioritize for investment?

Source: SCP Health
To make 2021 a year of recovery for clinicians, healthcare leaders must have a deep understanding of the resources and support tools needed to help providers do their jobs while making their own wellness a priority. This e-book features 10 must-read articles on what healthcare workers want their leaders to know, strategies for addressing burnout and ways to safeguard clinician well-being amid a crisis.

Source: Suki AI
There’s a phenomenon called “AI-washing,” in which it is purported that a tool is powered by artificial intelligence when it is actually heavily reliant on humans for its capabilities.

In this whitepaper, you’ll learn:

  • Key AI technologies used by clinical digital assistants and what is technically possible today
  • Five stages clinical assistants must go through to evolve
  • Technical milestones needed to ultimately achieve a truly ambient clinical digital assistant

Source: ServiceNow
After months of shutdowns and quarantines, we can now take steps toward a healthier tomorrow. Finally, the vaccines are ready, and we all need to be too.

Find out how ServiceNow can orchestrate vaccine management, connecting workflows from distribution to monitoring, and help meet one of the most significant challenges of our lifetime.

Source: NATHO

As our country’s healthcare labor shortage looms, the need to ensure the safety of residents of all states has never been more acute.

Download this white paper to learn more about:

  • The impacts of the current nursing shortage
  • How a national license could improve healthcare
  • Implementing a national model

Source: Cardinal
Many ASCs were anticipating growth and prosperity in 2020 — until COVID-19 struck. 

Before the pandemic, ASCs were projecting 6 to 7 percent growth driven by lower surgical costs, changes in reimbursement rules and greater convenience for patients. Many of these factors haven't changed, but new challenges regarding supply management and vendor partnerships have arisen.

Fortunately, ASCs are known for agility, allowing for administrators to creatively manage through the COVID-19 pandemic. 

This report, based on industry experts' insights, explains why:

  • The preference for surgery centers is likely to persist beyond the pandemic.
  • Materials managers are playing a more important role than ever.
  • Vendor relationships based on long-term strategic goals are beneficial.

Subjectivity can be counterproductive in a crisis. This spring, health systems scrambled to set up COVID-19 command centers, expand hospital capacity and ensure they had enough medical equipment to care for an influx of patients. For many healthcare leaders, the experience underscored the need for more objective data on their medical device inventories to better understand equipment volume, location and utilization.

Source: Nuance
While pediatric providers have not faced the bulk of the clinical burden created by the COVID-19 pandemic like their adult counterparts, it has still brought challenges. Many pediatric well-care visits were delayed or skipped in the early months of the pandemic, stalling vaccine schedules and delaying potential diagnosis of serious health conditions.

As pediatric hospitals begin operations in 2021, it is essential that they implement technology that aligns with their mission and goals, allows them to reach more patients and frees up clinical staff’s time so they can spend more of it caring for patients.

In this whitepaper, you’ll learn how to:

  • Resume regular care while supporting both your clinical mission and their bottom line
  • Take advantage of CMS’ increased reimbursement rates by expanding telehealth offerings
  • Implement technology that allows clinical staff to spend more time with patients

Source: GE Healthcare
Hospitals and health systems are among the most capital-intensive organizations in the healthcare sector and as such, capital needs have traditionally been significantly greater than available capital funds.

Key Takeaways:

  • Learn why traditional investment yardsticks, like net present value (NPV), have limited utility in today’s dynamic healthcare landscape
  • Discover why organizations that view capital allocation and operational execution as an integrated process drive increased value
  • Learn how to integrate the five phases of the Clinical Asset Value Chain into your capital investment planning

Source: Invitae
Genetic testing has the power to transform patients' lives. Unlike a decade ago, testing is no longer accompanied by hassle, burdensome costs, or unclear next steps. As a result, health systems can now confidently use genetic testing to improve care for a wide range of patients.

This whitepaper offers an overview of how genetic testing can be integrated with patient care, including:

  • How genetic information can help improve outcomes
  • How patients view genetic testing for health, including case studies
  • How to identify genetic testing that's high-quality, cost-effective, and integrates with current health system processes and systems

Source: Optum
Few health organizations or consumers feel they’ve achieved their goals of improved outcomes, lower cost and higher satisfaction. And clinicians are overwhelmed with administrative volume and complexity. A new role is needed to synchronize the needs of providers, health plans and patients — Chief Outcomes Officer.

Key learnings from this two-part whitepaper include how this emerging role can:

  • Improve outcomes by freeing clinicians from rampant variability and documentation demands
  • Bring the specifics of value-based programs to life
  • Ensure each patient receives the best and most complete set of services
  • Play a vital role in connecting providers, health plans and patients

Download now to explore how to fully integrate this role, increase the time spent with patients, deliver on the promise of value-based care and eliminate unnecessary administrative burden.

Source: Nozin
COVID-19 has forced hospitals to rethink protocols to enhance the safety of patients and staff. The pandemic has caused a diversion of resources, increasing the risk of HAIs, including those caused by methicillin-resistant Staphylococcus aureus.

This whitepaper will discuss:

  • How periods of disruption often lead to new and better solutions
  • How COVID-19 affords this opportunity
  • How decolonization can reduce secondary bacterial infection risk during flu season
  • How universal decolonization can improve efficiency, reduce personal protective equipment use as well as the risk of surgical site infections and central line-associated bloodstream infections

Source: Net Health
On the surface, a hospital's outpatient therapy and acute care rehab settings have drastically different approaches, goals and requirements. However, when we look a bit deeper, we find that they share many similar pain points that can be addressed and improved upon together to generate significant improvements.

By taking a holistic approach, hospital therapy departments can identify opportunities to adopt operational best practices that positively impact multiple therapy settings simultaneously. Implementing these impactful solutions will maximize gains in productivity, outcomes and communication across the board for your hospital's therapy department.

Download the whitepaper to learn how to:

  • Create consistency to improve therapist productivity
  • Promote continuity of care throughout the patient journey
  • Ensure access to relevant data and reporting across all therapy settings
  • Facilitate communication between therapists and therapy departments
  • Define and enhance consistent patient outcomes

Source: Nuance
Accurate clinical documentation supports proper diagnosis, which in turn supports better outcomes. Physicians and CDI teams should be empowered with the right tools and strategies to support accurate and convenient clinical documentation. This e-book is based on findings from the Becker's-Nuance survey and offers insights into how to achieve clinical documentation excellence.

Download the e-book to discover:

Advance clinical documentation maturity with emerging technology
Support CDI program optimization with AI-driven solutions and analytics
Drive outcomes through physician and CDI team guidance
Improve clinical documentation across the continuum

Health Information Technology
Source: Salesforce
This white paper will help you select and scale a business model for your patient services program and enable your organization to deliver effective support that patients now expect.

Download this white paper to learn how your life science organization can:

  • Evaluate different patient services programs
  • Understand how to get started in-house
  • Scale your program with your business

Source: Leantaas
The art of managing schedules while maximizing capacity in operating rooms, inpatient units and infusion centers has been a key focus for healthcare executives over the past year.

Artificial intelligence can be a solution to healthcare's capacity conundrum, as it allows leaders to efficiently manage critical resources while using predictive and prescriptive analytics to forecast what's to come.

A recent virtual summit hosted by Becker's Hospital Review and LeanTaaS addressed how technology and perioperative "systemness" can improve hospital operations, now and in the future. Perspectives from leaders at some of the nation's leading health systems, including Chicago-based CommonSpirit Health and New York City-based Mount Sinai, were shared during the summit.

Access the top takeaways to know in this whitepaper. 

Source: FormStack
No-code tools are on the brink of changing the way providers and back office staff work—from automating repetitive, time-consuming patient data entry to empowering staff to build entirely new processes in minutes. Adding no-code tools to your tech stack can enable workers of all technical levels to achieve great results with less time, money, resources, and infrastructure.

Ready to learn how no-code tools can help your hospital or medical practice work smarter? In this guide, you will learn:

  • How no-code workflows can transform your healthcare organization
  • How to add the power of no-code to your health tech stack

Source: Caregility
Today's healthcare and long-term care facilities must balance the tasks of providing high-quality care, maintaining labor costs and lowering liability risks. The COVID-19 pandemic added to those demands with rapidly changing regulations and a renewed focus on customer sentiment.

Consequently, care facilities are now prioritizing tech-based solutions.

In particular, artificial intelligence can be applied to the video recordings taken in most hospital patient rooms to better categorize alarms related to movement in those rooms. AI-assisted Augmented Video Analysis (AVA) systems can provide additional information and data to hospital decision-makers, resulting in more accurate warnings and alerts, among other benefits.

In this white paper, you’ll learn how:

  • AI and machine learning work hand-in-hand with video systems
  • Advanced Video Analytics systems function in a hospital room
  • Patient privacy can be protected using AVA systems
  • Using AVA systems can benefit patient care and your bottom line

Source: VitelNet
After monumental adoption of telehealth in 2020, health systems will need to continue focusing on their ability to actively and accurately evaluate and improve provider and patient experiences, operational efficiency and clinical outcomes. Their ability to do so effectively will determine the level of success an organization achieves at seamlessly and effectively integrating telehealth into its overall clinical delivery strategy and workflows.

Our analysis examines the challenges and available solutions in leveraging data analytics and business intelligence for three main organizational domains: Clinical, Operational/IT, and Administrative/Executive.

  • Meeting current and future expectations for care delivery in virtual environments
  • Defining success for operational, administrative, and clinical domains
  • Leveraging telehealth business intelligence to optimize efficiency and improve the patient experience

Source: Amwell
While Salt Lake City-based Intermountain Healthcare, one of the largest providers in the West, is already known for the scope of its telehealth services, it's not stopping there. Intermountain continues to strive for innovation, with a clear vision for its virtual care offerings.

This case study covers how the health system:

  • Embedded telehealth throughout the enterprise to cover the full spectrum of care across home and hospital settings
  • Seamlessly integrated telehealth within its operations and care delivery
  • Partnered with Amwell on a series of key integrations involving the patient portal, the EHR, and hospital room TVs

Source: Optum
New and existing players are breaking boundaries in healthcare with digitally enabled capabilities that deliver unique value propositions. Healthcare leaders preparing for life in the post-pandemic world are searching for ways to succeed with digital.

We researched these emerging digital disruptors and analyzed them for the breadth of their offerings and presence in the consumer and/or business marketplace.

As leaders, you want to make the right decisions to secure your place in the competitive landscape regionally and globally. Achieving that level of digital dexterity provides an opportunity to delight customers and achieve provider objectives. In so doing, you’ll achieve your organization’s goals for market leadership, differentiation, clinical revenue and margin.

Download our white paper today to understand where you and your competition fall in the following categories:

  • Niche disruptors
  • Digital enablers
  • Game changers
  • Transformation accelerators

Source: Solutionreach
Healthcare organizations have experienced lost revenue of up to 50 percent over the last year. The time to recoup revenue is now, but poor patient communication and a broken appointment workflow can lead to late cancellations, no-shows and other revenue disruptions.

The appointment workflow of old can't support the needs of today's patients and health systems. Download this guide to learn how to optimize patient appointments.

Source: Hyland 
COVID-19 has radically changed diagnostic imaging services for healthcare providers. This whitepaper shares how enterprise imaging can drive improved agility and performance for imaging services and set the strategic direction for healthcare providers to adapt and thrive in a post-pandemic market.

Key learnings:

  • How the pandemic exposed frailties in legacy systems
  • The consequential health IT changes required to address these challenges
  • How enterprise imaging can drive improved agility and performance for imaging services

Source: RealTime Medical Systems
A significant amount of post-acute costs for accountable care organizations and CMS's Bundled Payments for Care Improvement initiative come from skilled nursing facilities. Reducing a patient's length of stay across the entire care continuum can significantly lower the overall cost of care, as can eliminating a hospital readmission.

This white paper outlines the opportunity for acute and post-acute care providers to leverage interventional analytics to risk-stratify patients, standardize care and embed best practices across the

Download this whitepaper to learn:

  • How live data improves network performance
  • How interventional analytics can prevent readmissions and improve length of stay
  • The importance of risk stratification and standardization throughout the care continuum
  • The qualities of a successful partnership between acute and post-acute players

Source: League
The healthcare landscape changes by the day, leaving many providers scrambling to accelerate their digital transformation efforts and competing with tech giants like Amazon and Google. Competing in the digital space. Competing in the mobile space. And ultimately competing for attention and engagement.

This landscape leaves plenty of questions to be answered: How should healthcare organizations approach digital transformation? What should they consider when designing a next-generation consumer experience? How will they drive engagement? And how can they do it quickly?

Source: IMO
Whether you refer to it as data normalization, data standardization or data harmonization, there’s no denying its importance when it comes to patient information.

Download this whitepaper for a closer look at why data normalization is needed, the downstream impact of data loss in healthcare, and how adding a robust terminology layer to the process can help solve data quality problems before they even arise.

In this whitepaper, you’ll learn:

  • The critical link between data quality and data standardization
  • Why standardizing clinical data can be such a challenge
  • The foundational role of terminology in healthcare data

Source: Coverys
As medicine and technology continue to evolve, taking a step back to consider key areas of potential exposure is essential to mitigate risk. The latest Coverys Red Signal Report: Spotlight on Telehealth provides insight into the use of telehealth and telemedicine, tips to help healthcare providers develop and implement successful telemedicine programs, and risk recommendations to help you improve patient safety and reduce malpractice exposure.

Source: Olive
Artificial intelligence (AI) is transforming the healthcare industry, and its impact spans across functional areas. From enhancing clinical treatments to automating critical business processes, AI is advancing medicine by improving outcomes and patient satisfaction.

It's also elevating the efficiency and effectiveness of the workforce.
No, AI is not replacing humans. But it is easing administrative burdens and allowing staff to tackle higher-value work and collaborate with teams and patients.

Source: Allscripts
As the pandemic took hold across the globe, it became clear to healthcare organizations and their patients that “care delivery as usual” had to change, even as progress is made in managing and treating COVID-19.

What once was an option for convenience soon became a necessity, and the entire spectrum of healthcare has been affected. From adopting the technology platforms to strengthen virtual care best practices, to embracing clinicians’ “webside” manner, telehealth is calling for a new path forward and it is going to be increasingly important for all members of the healthcare industry to remain open and innovative in the face of these new challenges.

In this whitepaper, industry experts illuminate key components of adopting and deploying a telehealth strategy in the face of COVID-19, a strategy that will also reach patients where they are and deliver the care they expect as consumers. Regardless of how we combat the pandemic, telehealth has already proven to be a vital piece of many organizations’ care delivery models, and this whitepaper lays out how to develop the best strategy for achieving success in this new world of healthcare.

Source: Ergotron
Healthcare organizations have intensified their focus on combating healthcare-associated infections (HAIs).

To support infection prevention efforts, the industry is now beginning to leverage tech to reduce the room for error. How? By adding in automated pathogen reduction technology as a supplement to existing cleaning protocols.

Source: Keysight Technologies
Intense cyberattacks continue to plague healthcare providers, with threats including phishing, data breaches and ransomware.

HIPAA was enacted to create national standards to protect sensitive patient health information, and many hospitals face fines for noncompliance. In this webinar, you’ll learn how a leading healthcare provider upgraded its security response and preparedness to comply with HIPAA and protect valuable patient data.

You’ll also learn:

  • Why ransomware, phishing and data breaches are key attack vectors in healthcare
  • Why compliance with HIPAA is federally mandated to protect patient records
  • How Keysight provides solutions to comply with HIPAA and technologies to respond to cybersecurity threats

Source: Notable Health
In the wake of the COVID-19 pandemic, most health systems expect a permanent increase in telehealth visit volumes compared to pre-COVID lows. The widespread implementation of telehealth has introduced a number of new operational challenges, from providing technical support to patients, to collecting co-pays and balances from patients who don’t enter the office, to streamlining provider workflows to seamlessly integrate in-person and virtual visits.

This whitepaper shares best practices for using automation and AI to increase telehealth self-pay collections and reimbursements and streamline manual virtual visit workflows, all while providing a delightful experience for patients.

Download the guide to learn:

  • A proven 3-step strategic framework for using automation to improve virtual visit efficiency
  • 6 workflows across the patient journey that can be automated to increase telehealth program efficiency and revenue capture
  • Best practices for avoiding increased staff busywork and reduced provider efficiency from telehealth visits

Source: Notable Health
According to Gartner, over half of healthcare providers will invest in automation over the next three years. By automating manual workflows, health systems can improve staff efficiency, decrease provider burnout, and modernize the patient experience - all while increasing revenue capture and reducing cost-to-collect.

This whitepaper shares strategies and best practices from automation technology adopters like Intermountain Healthcare on maximizing ROI across patient, clinical, and RCM workflow automation.

Download the guide to learn:

  • An overview of robotic process automation (RPA) and artificial intelligence (AI) capabilities in healthcare, and how they can be used to power workflow automation
  • How to prioritize which workflows to automate and how to measure the ROI on automation
  • How to assess different automation partners and platforms based on your organization’s technical maturity and area of focus for automation
  • How to build and scale an agile approach to launching and iterating on automated workflows
  • Examples of how leading health systems have automated patient access, population health, and revenue cycle management workflows with Notable

Source: CyberMaxx
Threat detection and response is top of mind for healthcare organizations facing increasingly aggressive ransomware attacks. So, what is MDR (managed detection and response) and how does proper integration improve its efficacy?

This quick-read report lays it out. It covers:

  • The evolution of threat detection and response
  • How to separate fact from fictitious vendor assertions in such a crowded market
  • The next generation of MDR with a three-pronged approach to prevent, detect, and respond to cyber-attacks

Source: Interlace Health
The partnership between King’s Daughters Medical Center, Meditech and Interlace Health began over 20 years ago.

Over that time, they learned that integration between Interlace Health and Meditech is crucial to KDMC as the health system strives to eliminate human error, standardize processes, and accelerate consent completion.
While paper consents get lost or must be carried around in a paper chart until they are scanned into the EHR, Interlace Health’s eConsent forms are instantly archived into Meditech.

With Interlace Health, KDMC has decreased forms by 60 percent and now has more meaningful interactions with patients.

Source: Masimo
The pandemic gave healthcare technology leaders the greenlight to swiftly roll out virtual care solutions, driving the widespread adoption and expansion of telehealth platforms.

Emerging remote monitoring solutions are taking patient engagement to the next level while increasing provider access to essential clinical information.

These 9 must-reads examine the regulatory environment, emerging monitoring solutions and what hospital innovation chiefs want from health IT.

Source: Consensus Signal
University of Pittsburgh Medical Center and Winchester Hospital IPA share best practices they deployed in their real-time electronic ADT notifications implementations – improving communication with their care partners and closing care gaps with their patients.

Read this paper to learn how you too can use ADT notifications to:

  • Enhance digital interoperability to improve care coordination, and health outcomes
  • Streamline staff workflows and solve other transitions of care challenges
  • Roll out ADT notifications without over burdening your in-house IT resources

Source: Hyland
The COVID-19 pandemic has widened the cracks in IT infrastructure and hampered healthcare organizations' abilities to serve the needs of remote workers, patients and members. This issue grows more complex when you consider that 75 percent of patient data needed for operations sits outside of core systems and this data is growing by more than 50 percent each year. How can you provide for enterprise agility to deal with future pandemics and meet your clinical, financial and operational goals?

Source: Change Healthcare
By 2023, APIs will transform healthcare as providers and payers harness the technology to share and activate patient and financial data, according to new research commissioned by Change Healthcare. While 9 in 1 executives say APIs are quite important or mission-critical, less than a quarter are currently using APIs at scale. Download this research report to better understand the usage, barriers, and benefits associated with APIs for different healthcare entities, and why embracing the technology today is essential.

Source: Hyland
Although the delivery and accessibility of remote healthcare services remains a priority for providers and patients, many hospitals still struggle with interoperability – a key element in connected healthcare. A recent HIMSS Market Intelligence research report revealed that hurdles, such as unstructured content, still blocked healthcare from achieving its health information technology (HIT) interoperability goals.

Read this whitepaper to learn about the challenges uncovered in the recent HIMSS survey and how to address them including:

• What stands in the way of HIT interoperability success
• How to bridge interoperability gaps surfaced by the pandemic
• Solutions for healthcare content and images that improve interoperability

Source: Smith+Nephew
Hospital-acquired pressure injuries — or HAPIs — may be the nation’s most persistent hospital-acquired condition, increasing even as most other injuries have declined – sometimes dramatically.

This whitepaper summarizes key findings from several of those studies, such as:

  • Institutions using the LEAF System reported reductions of sacrococcygeal HAPIs by up to 85%
  • Adherence with institutional turn protocols – critical to prevent HAPIs – rose by up to 95% at institutions using the LEAF System.
  • Hospitals using the LEAF System avoided up to $1.4 million in HAPI costs and reported HAPI treatment ROI of up to $3.4 million.

Source: Jvion
Aligning the right resources to effectively address social determinants of health remains a challenge for healthcare organizations. This guide will share how payers and providers can leverage prescriptive clinical artificial intelligence to tackle social determinants at both the individual and community level and reduce barriers to care.

Download the whitepaper to learn:

  • The limitations of data and risk scores for actioning SDOH.
  • How AI can save millions by helping target beneficial investments for socially vulnerable communities.
  • How AI inferences and recommendations can lead to more productive conversations with patients about potential barriers to health.

Source: MobileSmith Health
Hospitals have been slammed by the double-whammy of higher costs for treating COVID-19 patients and the loss of revenue from delayed in-hospital tests and procedures. But as COVID-19 vaccine availability widens, some healthcare organizations are seeing the light at the end of the tunnel. Those that are forward-thinking have begun closely examining post-pandemic operations, looking at mobile apps as an avenue to capture greater revenue and boost patient satisfaction.

This whitepaper will explore:

  • How mobile apps can improve patient care and provider revenue
  • Cost pressures facing providers currently and post-COVID-19
  • How patient non-compliance harms revenue
  • The prevalence of smartphones and use of technology during the pandemic

Source: Ergotron
Virtual visits grew exponentially because of the pandemic, and the widespread adoption of telehealth will have lasting effects on the healthcare ecosystem. Because of that, healthcare leadership teams are rethinking the physical environment to best serve patients, families caregivers and staff.

In this white paper, you’ll learn how to integrate technology and equipment with the physical environment by:

  • Determining the specific needs of your facility and team to gain buy-in
  • Reconfiguring your existing space to make technology use easy, safe and efficient
  • Implementing ergonomic solutions into the care environment with ongoing evaluation

Source: ServiceNow
The latest data from the Change Healthcare 2020 Revenue Cycle Denials Index shows denial rates are climbing, up 23% over Change Healthcare’s 2016 Denial Index. The report analyzed over 102 million hospital transactions across more than 1,500 U.S. hospitals from July 2019 - June 2020 and found that while denials continue to climb, the majority are avoidable and revenue loss that is occurring is preventable.

Source: Allscripts
Healthcare organizations must be nimble and ready to adapt as they navigate a new world of healthcare delivery, an ever-evolving regulatory landscape and a new breadth of health IT strategies.

Key points include:

  • How IT is evolving and why organizations need to adapt to a new world of healthcare delivery
  • The top five drivers of change in healthcare
  • The keys to success for changing times in healthcare

Source: Amwell
In 2019, Augusta (Ga.) University Health, an academic medical center, rolled out a grant-funded program to provide telemedicine emergency services at six rural hospitals in Georgia with two major goals in mind: to improve care in rural communities and keep their hospitals financially viable. By the summer of 2020, COVID-19 caused AU Health to shift this tele-ER program to provide critical care consults to patients with the virus or other chronic conditions who could not be transferred to higher levels of care.

Source: Vituity
ED telehealth programs have gained significant traction in the last 12 months and are being leveraged at health systems nationwide to augment traditional care delivery models. While not all the innovations developed during COVID-19 will remain relevant, virtual emergency care models that enhance a patient-centric experience and improve accessibility will endure.

In this whitepaper, we explore:

  • Reducing wait times with virtual providers in triage.
  • Ensuring continuity of care with virtual follow-up for discharged patients.
  • Improving clinician satisfaction and reducing hospital admissions with virtual patient navigation.

Source: InVita Healthcare Technologies
Tissue and medical device implants offer significant benefits to patients, as well as the hospitals and surgical centers that implant them. However, the potentially life-saving benefits of implants come at a hefty price.

Fortunately, there is an innovative platform that integrates the complete implant lifecycle and provides enterprise analytics. The platform’s increased supply chain visibility can help hospitals and health systems enhance patient safety, regulatory compliance and operational efficiency while improving the economics of healthcare.

Source: Notable Health
Evolving patient expectations have forced health systems to rethink how they digitally engage patients. In 2021, touchless digital registration and intake has emerged as a mission critical priority for providers.

Download this whitepaper to learn:

  • 6 essential strategies for designing and implementing a digital front door that patients love
  • Common pitfalls that delay development and reduce adoption of patient engagement solutions
  • How Notable uses robotic process automation and AI to power digital intake experiences with over 80% pre-visit completion and 97% patient satisfaction
  • How to reduce call volume by automating pre-visit patient registration
  • How modernizing patient intake can help optimize revenue cycle management

Source: NeuroFlow
Health systems have wrestled with thin margins for decades. Now, in the wake of COVID-19, it has become even more difficult to hold the line on costs while also shoring up revenue.

The good news is that organizations that champion behavioral health integration — or BHI — can accomplish both goals.

In this new report from NeuroFlow, you’ll learn how tech-enabled BHI — or tBHI — can help your organization:

  • Achieve cost savings and increase revenue
  • Reduce patient leakage and strengthen patient engagement
  • Vaccine appointment reminder check-list

Source: PatientPing
The deadline for hospitals to comply with the May 1, 2021 e-notifications CoP included in CMS’s Interoperability & Patient Access Rule is quickly approaching.

Download Part 1 of the Route to Compliance eBook Series for:

  • An overview of the CMS E-notifications CoP and all requirements included
  • Survey results revealing hospital CIO familiarity with the CMS rule
  • An assessment framework for hospitals and CIOs to find compliance solutions
  • E-notification solutions available to guarantee full CoP compliance for hospitals 

Source: Spectrum Enterprise
With the onset of the COVID-19 pandemic, the adoption of telehealth shifted into hyperdrive. Adoption has occurred at unprecedented levels, cramming years' worth of telehealth integration into months and weeks.

Source: Amwell
Healthcare organizations have long prioritized telehealth solutions that emphasize customization, data security, and seamless integration with EHRs and clinical workflows. While those elements have remained as important as ever, the COVID-19 pandemic has also created an urgent need for seamless, easy-to-use video connectivity for patients and providers. In response to this need, Amwell developed Amwell Now, a lightweight, intuitive and secure solution for video visits that prioritizes simple connectivity and rapid implementation.

Download the case study to learn how the two health systems:

  • Mobilized virtual visits at an unprecedented scale
  • Introduced new tools and additional support to its care teams
  • Are leveraging key features of Amwell Now to deploy telehealth across the enterprise to deliver high-quality care

Source: Masimo
Even though hospitals were slow to adopt technologies designed to transform clinical care and the patient experience before the pandemic, virtual care has proved essential amid the greatest public health crisis in more than a century.

Download this whitepaper to gain insight from five of these leaders from leading hospitals and health systems about their organization’s responses to initial surges of COVID-19.

Source: Motorola
The COVID-19 pandemic has upended the "business as usual" mentality in healthcare. No longer can hospitals tolerate the operational inefficiencies that have plagued the industry for years, and most organizations are already sitting on the key to their salvation — data.

Articles include:
  • Proactive security in action: How health systems demonstrate the ROI in risk prevention
  • Pragmatic innovation: CIO Dr. Andrew Rosenberg's approach to new tech investment
  • The modern CIO's challenge: More tech spending without adding to overall organizational costs
  • During the coronavirus pandemic, 'innovation isn't optional, it's required': Key insights from UPMC Enterprise President Tal Heppenstall
  • HBR: Relying on data will improve decision-making — 10 steps to foster a data-driven culture
  • Healthcare CIOs in 2020: 3 key priorities & how the role is evolving
  • Keck Medicine of USC's IT investment strategy: Key thoughts on taking risks and big opportunities in 2020
  • The IT roles health systems added in 2020 and the focus for next year
  • Health IT one year from today: 8 CIO predictions  

Source: SecureLink
Data breaches that stem from third parties, vendors, or contractors are on the rise. In fact, the increase in third-party data breaches is due to the industrialization of the cybercriminal ecosystem and innovations such as ransomware, which makes cybercrime much more profitable and easier to carry out. Plus, the tools used for remote access, like virtual private networks (VPNs), aren’t properly secured to keep your network (and your company) safe from bad actors. This eBook covers the ins and outs of third-party data breaches including the attack methods, the most common phases, and the importance of a vendor access management platform.

Download this comprehensive eBook to learn:

  • The most common ways hackers use third-party access, like VPNs, phishing, ransomware, and privileged credential use.
  • The top breaches that stemmed from a vendor or third party, like Target, Hancock Health, and the auto industry.
  • About the top 5 phases: Investigation, attacking the vendor, spreading the attack, movement of the attack, and the finale.
  • How to lower the risk from cyberattacks that stem from a third-party.
  • Strategies to reduce impacts from those attacks.

Source: Salesforce
As consumerism in healthcare continues to grow, digital engagement with patients has taken on greater importance. During the COVID-19 pandemic, digital engagement has become an even higher priority, as patients and providers have turned to telehealth and other digital technologies to support care delivery.

This white paper examines digital engagement at Cincinnati-based Bon Secours Mercy Health and Birmingham-based Pack Health, a digital health coaching company focused on chronic care support. This white paper contains best practices for creating a digital engagement strategy and deploying the technology backbone necessary to support this type of transformation.

Download this white paper to learn:

  • Best practices for digital engagement
  • How to evolve a fully integrated patient access and engagement platform
  • How COVID-19 has altered the digital engagement landscape

Source: Change Healthcare

The latest data from the Change Healthcare 2020 Revenue Cycle Denials Index shows denial rates are climbing, up 23% over Change Healthcare’s 2016 Denial Index. The report analyzed over 102 million hospital transactions across more than 1,500 U.S. hospitals from July 2019 - June 2020 and found that while denials continue to climb, the majority are avoidable and revenue loss that is occurring is preventable.

Read the 2020 Denials Index eBook to learn about:

  • Denial rates in each region of the country
  • Trends during the pandemic
  • Denial root causes and where in the revenue cycle most denials are occurring
  • Which denials are potentially avoidable and not recoverable
  • Strategies to help you better prevent and manage denials in your organization


Source: Bank of America
Healthcare organizations rely on vast amounts of data, capturing information on everything from patients' clinical interactions to payer behaviors. This surplus of data has driven the industry to adopt smart devices. The potential benefits to patients and providers are extraordinary.

Leading hospitals and health systems have been working to crack the code on consumerism and chronic disease management by delivering a holistic experience for patients, and interconnected technology is essential to these efforts.

Key Learning Points:

  • Interconnected care technology
  • The rise of ransomware
  • Business email compromise
  • The IoT ecosystem
  • The mobile threat landscape
  • Supporting a cyber secure home
  • Focusing on the fundamentals

Source: Allscripts
Community healthcare providers have always played a special role in serving their populations — and faced unique challenges in delivering that support. The effects of COVID-19 have made these providers even more crucial to community health.

Source: RingCentral
The COVID-19 pandemic was a tipping point for telehealth adoption. Amid initial surges of novel coronavirus, providers all over the nation rapidly integrated virtual care technology to reach patients from a distance.

This white paper comprises an overview of emerging virtual care solutions and telehealth use cases. Key learning points include:

  • Insights into telehealth usage for hospital-based care and post hospital-based care
  • The benefits of cloud-based communications for telehealth services
  • An overview of telehealth market drivers

Source: Sunquest
As health systems continue fighting the COVID-19 pandemic, labs have increasingly turned to IT tools to help meet challenges. Adopting an add-on laboratory support solution from an enterprise-wide EHR vendor may seem like the simplest choice, but best-of-breed solution providers that are solely focused on labs are actually best suited to deliver on both immediate and evolving lab needs.

This whitepaper’s learning objectives:

  • Understand how best-of-breed technology is helping labs respond quickly and efficiently when faced with challenges
  • Examine the benefits and value gained from a best-of-breed laboratory technology solution as opposed to the hidden costs and challenges associated with an enterprise-wide vendor solution
  • Review five key areas of laboratory workflow for which IT support has been critical in the management of COVID-19

Source: OLAH
With the OLAH Enterprise Archiving Solution™ (EAS), organizations consolidate access to legacy data with less time, costs and resources than traditional methods. Find a 2 minute video introduction to OLAH EAS at

This white paper debunks three common myths with these truths and insights.

  • Legacy system failure is a major threat for data breaches, exposure and expense.
  • Archiving legacy systems can be done with greater cost efficiencies, little disruption and shorter transitions. Aging legacy systems are a significant compliance and security risk.

Despite concerted efforts to improve patient safety over the past 20 years, patients continue to experience high-severity injury outcomes. Analyzing a decade of claims data, this new report from Coverys raises vital questions and renewed areas of focus.

Read the whitepaper to learn:

  • Existing safety vulnerabilities across different specialties
  • Where proactive steps can be taken to prevent adverse outcomes
  • How to examine similar occurrences in your own organization and use data to drive change

Source: RingCentral
This four-step guide explains best practices to create a telehealth business model to reach rural patients, so they can access healthcare in a way that's convenient and cost effective, and providers can keep and even add more patients.

Key learnings include:

  • Tips for selecting telehealth technology
  • Details for the effective promotion of telehealth services
  • Tips for evaluating the success of telehealth services

Source: US Cellular
Healthcare is rapidly evolving with technology that puts patients, and the caregivers that serve them, first.

Read this report for insights on how telehealth is becoming:

  • More effective by connecting providers to patients via remote access, helping ensure more convenient care with better outcomes
  • More efficient with mobile solutions for home healthcare workers, which helps with HIPAA compliance and streamlines data collection
  • Technology-driven with cellular-enabled tablets, mobile hotspots and electronic visit verification to help staff provide better care

Source: ServiceNow
2020 has solidified healthcare's digital future and accelerated the adoption of new technologies. Still, providers aren't operating with cash surpluses — leaders have to invest in new technologies and processes wisely and take a pragmatic approach to innovation.

These 11 articles contain real-world insights from healthcare leaders on the future of healthcare and the most effective ways to get the best results from technology investments.

Topics include:

  • EHR burnout prevention
  • 20 bold predictions for health IT in the next five years
  • CommonSpirit and SSM Health execs on the next frontier in healthcare innovation

Source: Amwell
Consumer telehealth adoption increased nearly threefold in 2020, driven largely by restrictions on in-person care during the COVID-19 pandemic. But what began out of necessity has solidified into a preference, and members are expressing newfound interest in a wide variety of virtual care options — from simple prescription refills to follow-up care after surgery.

Read the findings from Amwell’s 2020 Physician and Consumer Telehealth Survey for a deeper look into the changes brought about by the pandemic, including insights on interest in leveraging technology for primary care and a range of other routine care.

Download the eBook to learn more about these findings, including:

  • The proportion of members interested in different types of virtual care
  • Member preference for seeing their existing providers virtually
  • Varied openness to virtual primary care, broken down by age and payer type
  • Expected telehealth usage among members moving forward

Source: Amwell
The COVID-19 pandemic has accelerated the healthcare industry’s implementation of telehealth, quickly breaking down barriers to adoption and ushering in widespread usage by both consumers and providers. There was a distinct shift in how telehealth was being used by both parties, signaling an industry-wide transition toward a hybrid care model. Providers, payers and innovators will need to think differently about how they integrate these a hybrid care models.

Amwell’s 2020 Physician & Consumer Telehealth Survey provides a deeper look into the quickly evolving role telehealth will play in healthcare, including insights on how consumer and physician experiences, behaviors and expectations have shifted.

The ebook includes insights on:

  • How COVID-19 has accelerated hybrid care models that combine in-person and virtual care
  • The importance of usability in adoption of telehealth technology
  • How consumer telehealth access and the know-how to leverage it remain highly uneven
  • How, when and how much consumers and providers plan to use telehealth in the future
  • Strategic questions organizations should consider to influence telehealth’s future trajectory

Source: Bright.MD
If COVID-19 has a silver lining, it might be this: telehealth use has skyrocketed. Widespread adoption of remote care is a win for both providers and patients, but in many cases a remote visit takes as much time and effort as an in-person visit, which means we still haven't addressed healthcare's most pressing challenges: patient access, provider burnout, and ever-decreasing margins for health systems.

Heading into 2021, will you implement a robust digital care strategy that puts you in a leadership position?

In this white paper, you will learn:

  • The three fundamental steps of every patient encounter, and how digital tools can streamline them
  • How to scale your most important (and expensive) resource: physicians
  • The importance of engaging patients online, or risk losing them to DTC apps or retail health

Source: Change Healthcare
Driven by the onset of the COVID-19 pandemic, telehealth and virtual care utilization is booming nationwide—and is expected to continue. Explore telehealth trends in a new ebook, Activate Your Telehealth Strategy: Achieve Effortless Interoperability With Change Healthcare APIs.

Learn how the deployment of APIs can help providers integrate common healthcare workflows into their applications to support each stage of the virtual care visit. Find out how APIs can be used to save time and expenses as developers work to improve existing solutions and create innovative new ones.

Key learning points:

  • View recent telehealth claims information
  • Learn a model for applying APIs throughout the virtual care journey
  • Discover how you can explore APIs that suit your needs

Source: Consensus Signal
Recent studies indicate a ten-fold increased risk of hospital readmissions for patients who fail to see a physician within 30 days of discharge. Yet, one-third of primary care physicians are never notified that their patient was hospitalized.

Read this paper to learn how once in force, electronic alerts admissions, discharges and transfers should result in:

• Up to an 18 percent reduction in preventable hospital readmissions
• A concerted effort to prevent relapses after discharge
• Quicker and more effective care coordination between medical teams and healthcare providers

Source: Interlace Health
Realizing the inefficiencies of their dated paper-based informed consent process, a large university medical center in the South removed paper from the process. The old error-prone process was negatively impacting patient experience, cost, productivity, OR utilization and risk management.

By switching to an electronic informed consent solution, the medical center’s clinicians aren’t interrupted in their workflows, patients are more satisfied, compliance becomes almost guaranteed, and procedures aren’t delayed due to lost paperwork.

This report sheds light on:

  • How a paper-based informed consent process can negatively affect patients and staff, and put your system at legal and financial risk
  • The cost and productivity benefits of a mobile informed consent process
  • The ways in which a mobile informed consent solution enhanced interoperability and streamlined clinician workflows at the health system
  • How the university medical center utilized their database of procedures to implement one standardized form for electronic consent, with the ability to quickly and easily customize the form per procedure to include associated information, risks and benefits

Source: Intuitive
The financial pressure on hospitals prior to the COVID-19 pandemic was already intense. Now, after the pause in elective surgeries and added costs for treating patients with the virus, U.S. hospitals may have lost more than $200 billion over the span of a few months, according to estimates from the American Hospital Association

In the months and weeks to come, hospital leaders focused on financial recovery will work to get the most out of their organization's surgical service lines. With the Quadruple Aim as their guide, healthcare leaders can recalibrate their organizations' surgery lines to safely and efficiently deliver patients the care they need.

This whitepaper assesses the three cornerstones of surgical excellence and details resources available to hospital leaders that can further support excellent surgical care amid the current public health crisis.

Source: PatientPing
CMS released a new e-notification Condition of Participation (CoP) as part of the Interoperability & Patient Access Rule and published it to the Federal Register on May 1 2020. Hospitals have one year to comply. This white paper explains the requirements of the e-notification CoP, discusses how hospitals can meet the reasonable effort provision, reviews the compliance survey process, and provides a capability and a compliance checklist that hospitals can use to evaluate their e-notification readiness and solution.

An important resource for CIOs and IT staff as well as compliance, and HIM professionals, this whitepaper answers questions such as:

  • Which type of hospitals are impacted by the CoP?
  • What constitutes "reasonable effort"?
  • What capabilities must a hospital possess to meet minimum compliance requirements?

Source: Netscout
Healthcare is in the middle of a transformation. Health systems are experiencing an unprecedented number of daily virtual visit volumes amid the COVID-19 pandemic. But the value of telemedicine stretches beyond the current global health crisis. Virtual care can help providers manage high patient volumes and reach patients where they are, potentially improving chronic care management.

Helping customers deliver an excellent overall patient experience through telemedicine is a pivotal part of supporting customer communities for NETSCOUT in healthcare. For patients, families, or caregivers,"experience" refers to their ability to use technology for telemedicine with minimal negative impact or delay. When experiencing care through telemedicine, patients expect the same quality of care and service that they would receive during an in-person encounter.

Source: Interlace Health
Telehealth has helped reduce the spread of COVID-19, keeping many patients at home and out of crowded waiting rooms. But what about those patients that need to come through the doors of the office for care, either related to COVID-19 or for other reasons?

With more providers delivering remote care, the patient intake process also needs to be available virtually. Remote Patient Intake will continue to be a high priority initiative for health systems looking to streamline the intake process, eliminate waiting room traffic and provide patients with the confidence needed to resume healthcare appointments.

This white paper highlights three reasons why Remote Patient Intake plays an important role in today’s healthcare landscape.

Learning Points:

  • Discover how Remote Patient Intake can help promote staff and patient safety by taking the registration process virtual and eliminating the traditional waiting room.
  • Gain insight into how a 'contactless' registration approach impacts patient and staff experience.
  • Better understand how remote patient intake supports the rise of telehealth.
  • Learn how a digital patient intake process positively impacts revenue.

Source: Servicenow
Imagine you're getting ready for a trip — without a map or GPS, you're not getting far. The same scenario holds true with EHR use, if you don't have visibility into your IT infrastructure, you're not going to get far when it comes to eliminating inefficiencies, achieving financial security and delivering optimal patient care.

Your hospital can't afford to drive blind.

Read this guidebook for an overview of:

  • The importance of service visibility
  • Best practices for automating EHR-related clinical and business services
  • How to get to the bottom of operational inefficiencies

Source: Servicenow
Electronic medical records are powerful tools for healthcare organizations, but they place new management demands on clinicians.
How can health IT lighten the load?

In this report you'll learn about:

  • EMR pain points for IT pros and healthcare providers
  • EMR lifecycle management
  • The power of EMR service mapping

Source: eSolutions
As healthcare moves through the COVID-19 crisis, leaders are transforming how their organizations approach operations, care delivery and revenue cycle management. The pandemic is driving technology leaders to solve enduring technology challenges like interoperability, expand telehealth offerings and optimize revenue integrity with cutting edge tools and strategies.

These 10 articles examine the innovations hospitals and health systems can use to optimize operations and protect their bottom line. Topics include the most promising healthcare tech of 2020, concerning trends in health IT and how hospitals can recover millions through a revenue integrity plan.

Source: Allscripts
We've learned a lot from the COVID-19 public health emergency. Healthcare technologies that were once on the back burner are now mission critical. From telehealth and virtual triage to clinical decision support and interoperability — all can make a life-or-death difference to patient outcomes. The lessons of 2020 will help industry leaders reshape healthcare for the better.

These eight articles explore the rollout of current solutions to meet the challenge of the pandemic and discuss how these efforts may improve future healthcare delivery.

Key learnings include:

  • Supporting the safety of individual staff and patients
  • Lessons from emergency healthcare delivery throughout community and national populations
  • Implementing virtual and data-driven solutions that make the best remote care possible

Source: Cerner
Improving the patient experience has been a top priority for hospital and health system leaders for years. However, the rise of healthcare consumerism has challenged the status quo understanding of what truly patient-centric care is. Many leading hospitals and health systems, such as Florida-based BayCare, are meeting the call to deliver patients more convenience, transparency and personalization.

The key to creating a great consumer experience lies in data. Providers and hospital leaders need technology solutions that derive sophisticated insights from both clinical and engagement data — including information regarding health, financial circumstances and communication preferences. To create such a solution, Cerner and Salesforce entered into a collaboration to offer providers a technology solution that combines Cerner’s ability to capture immense clinical data with Salesforce’s customer relationship management technologies.

In this white paper you'll discover how integrated data helps BayCare:

  • Offer providers a holistic view of patients and enables the creation of predictive models to help providers better anticipate patient needs
  • Help nurses provide better care by giving them the clinical information they need along with personal information to make patients more comfortable
  • Allow call center agents to better help patients understand their financial obligations and determine appropriate payment options

Source: Isabel
When seeking care, 58 percent of consumers search online for their symptoms, condition, referred providers or nearby services. Triage Bot, a digital front door for patient acquisition, combines 20 years of Isabel Healthcare’s symptom checker and triage machine learning development with MedChat’s HIPAA-compliant modern chatbot platform.
In this report, you'll learn more about the data and evidence used to create the modern digital front door every consumer wants.

Here's Triage Bot by the numbers:

  • 36% patient conversion rate
  • 92% of consumers would use again when next searching for care
  • 52 medical schools and residency programs use to train on differential diagnosis
  • 50+ integrated electronic health records, CRM platforms, and check-in apps
  • 96%+ symptom checker accuracy across 6,000 conditions including COVID-19

Source: Collective Medical
With the CMS Interoperability and Patient Access final rule, modified Conditions of Participation require hospitals — including psychiatric and critical access hospitals — to send electronic ADT notifications to the primary care provider identified by the patient and any applicable post-acute providers.

While the Conditions of Participation aren’t optional, the benefits that come from them are. Hospitals that learn to leverage the CoP for collaboration can see additional benefits, including reduced care costs and improved patient outcomes.

This downloadable whitepaper will cover:

  • What hospitals need to know about the new rules and how they impact technical and clinical interoperability
  • Why interoperability can help improve cash flow, including saving roughly $1 million in unnecessary care costs, reducing variable cost avoidance by 47 percent and increasing revenue 30 percent
  • What organizations are doing to overcome the emerging concerns facing hospitals — including increased alert fatigue, interruption of ambulatory workflow and unnecessary financial penalties
  • How care teams can use CoP-facilitated interoperability to improve patient outcomes — including reducing opioid deaths 32 percent, increasing follow-up by 15 percent and reducing readmissions by 60 percent

Source: AmWell
MetroPlus Health Plan, a wholly-owned subsidiary of NYC Health + Hospitals, currently serves more than 550,000 members in New York City, 72% of whom are covered through its Medicaid line of business. In response to the COVID-19 crisis, MetroPlus partnered with Amwell to offer their entire member base access to virtual visits.

In this case study, discover how MetroPlus Health Plan engaged its members in virtual care during the pandemic, including how they:

  • Successfully engaged a large Medicaid population in a telehealth benefit
  • Leveraged multiple marketing channels to inform and educate members about telehealth
  • Used interactive voice response (IVR) calls and SMS texts to drive telehealth registration
  • Engaged nearly 7,000 members in under three months

Source: AmWell
Wellstar Health System, a large nonprofit health system in Georgia, was using telehealth primarily in the inpatient setting as COVID-19 began to spread in March 2020. In response to the pandemic, Wellstar deployed telehealth across its enterprise and the full spectrum of care—from inpatient to ambulatory care—accelerating the timeline and escalating the scale of its telehealth strategy.

Read this case study to learn how the health system:

  • Engaged more than 60% of its medical group providers in telehealth
  • Conducted more than 42,000 ambulatory care video visits within six weeks
  • Expanded telehealth into ICUs and med-surg units to better care for patients and limit PPE use
  • Developed a six-step strategy for rapid provider adoption of telehealth

Source: Intuitive
Robotic-assisted surgery has become increasingly popular among clinicians and patients alike, and while some hospital executives still view the cost of investing in a surgical robotic system to be prohibitive, a growing number of executives are finding that with the right strategy, robotic-assisted surgery can improve efficiency and outcomes, which can ultimately translate into reduced care costs.

With the growing popularity of robotic-assisted surgery among both patients and clinicians, Becker's and Intuitive, maker of the da Vinci surgical system and Ion endoluminal system, convened the March advisory call to engage with health system leaders about their organization's respective minimally invasive surgery journeys. This e-book is based on that conversation and several subsequent interviews with hospital executives and physician leaders

Key learnings include:

  • An overview of the robotics journey at San Antonio-based Methodist Healthcare System
  • The 3 phases of robotic-assisted surgery optimization
  • A high-level overview of the latest robotic-assisted surgery platforms

Source: TeamDynamix
As the role of IT service evolves, healthcare CIOs are evaluating whether they have the right technology in place to support evolving requirements, while also keeping budgets in check.  

In a recent market study, IT leaders in healthcare were asked to rate their IT service management maturity levels; approximately 60 percent were in the mid to low range.

For IT teams buried in ad-hoc work, ever-shifting priorities, an increased volume of tickets and chaotic project management, you're probably asking yourself, "Is there a better way?"

Download this report to learn:

  • What is causing the strain on IT support resources
  • Whether you should manage ticket and project work separately
  • How you can lower the total cost of ownership of your ITSM platform

During the early days of the COVID-19 crisis, telehealth became a lifeline for patients and providers. In some cases, implementing virtual care tools quickly made for a messy process.
But now, healthcare systems should reevaluate their digital strategies to ensure telehealth is part of a wide-open virtual front door that not only delivers care in a way that patients expect, but works as a revenue multiplier as well.

Download this report to learn:

  • How to ensure everyone who wants to can access your services online
  • How to move beyond seeing telehealth as a digital substitute and using it as a way to create digital transformation
  • How an automated care-delivery platform can complement all of your care offerings to make them revenue multipliers

Source: PowerObjects
Discover how healthcare organizations are adopting new technology to improve care coordination and patient outcomes. This e-book addresses five of the biggest opportunities to improve healthcare delivery and examines how providers are using secure digital tools to connect patients, providers, and health insurers.

Read the e-book to learn about:

  • Delivering better care in the face of constrained budgets and complex systems.
  • Improving public health outcomes for communities.
  • Supporting care teams to flag performance concerns proactively.
  • Empowering providers to deliver connected and patient-centered care.
  • Communicating using enterprise-grade security to stay compliant.

Source: Nuance
Healthcare executives have identified physician engagement as the most reliable route toward improved performance and more crucial now than ever as healthcare's business model shifts to value-based care. Success lies in enhancing clinical documentation and ensuring clinicians have a seat at the table to lead the charge.

These six must-read articles provide insight on how health IT can drive a healthier clinician experience, including:
• Best Practices for Hospitals' Physician Engagement Efforts
• Empowering the Clinician Around the EHR
• Engaging Physicians in Clinical Documentation Improvement Programs

Source: Microsoft
Digital technologies have promised to give physicians faster, more meaningful ways of interacting with their colleagues. Now, healthcare providers are deploying digital tools to better understand and serve their patients, especially those with the greatest needs who typically incur the highest costs.

Download the report to learn:

Physician perspectives on the greatest opportunities in digital health.
How hospitals are using cloud technology to close gaps in care.
Effective digital tools improving chronic care management.

Source: Intel
Powerful computing technology — automated intelligence, machine learning, analytics — has the opportunity to address healthcare's fundamental problems of cost, quality and access. Providers and IT developers are working together to make the dream of analytics-driven healthcare into a reality.

Download the ebook to discover:

Interesting, data-driven population health initiatives happening at U.S. hospitals.
How different analytics are helping to reduce administrative burden.
How current hospital CMIOs think about the progress and future for data in healthcare.

Source: Lenovo
This e-book discusses through a series of webinars, podcasts, thought leadership articles and expert interviews, and summit participants the ways in which technology and innovation can support emerging models of care delivery. You will read executives’ perspectives on how they build custom IT infrastructure for clinician empowerment, work to eliminate duplicate medical records and to leverage emerging technologies to support are delivery inside the hospital and beyond.

Source: Allscripts
While health IT advancements like the EHR can improve care coordination and facilitate better outcomes, a number of studies suggest the implementation of these technologies has had the unintended consequence of contributing to provider burnout. However, through improved usability and more streamlined EHR use, provider satisfaction and engagement with health IT can be significantly improved.

This e-book comprises seven articles detailing how hospitals and health systems can get the most out of health IT without sacrificing the well-being of their providers. From rethinking EHR design to reducing th

e burden of physician notetaking, these must-read articles offer important insights for better clinician engagement.

Source: Teladoc
The continued need for remote healthcare services across almost every area of care has resulted in the widespread adoption of varied telehealth offerings in recent years and most recently, an influx of consumer telehealth offerings.

Teladoc's second annual State of Consumer Telehealth Benchmark Survey, in partnership with Becker's Healthcare, assessed healthcare executives and key consumer telehealth stakeholders on experiences with telehealth and plans for future adoption. Respondents included for-profit and nonprofit organizations representing acute, academic and community hospitals and provider groups nationwide. The survey results provide a detailed look at executive perceptions of telehealth services and possible adoption trends to come in the next two years.

Download this e-book for insights on:

Shifting utilization strategies among adopters
Preferred staffing models among new and experienced adopters
Barriers to consumer telehealth adoption
Keys to consumer telehealth program success

Source: Allscripts
In this e-book titled "Supporting excellent care delivery: Identifying trends in the cost of care," you will find seven informative articles outlining where IT solutions have led to better outcomes and reduced costs as well as big opportunities for improvement. This is a must-read for hospital and health system leaders to learn:From EHR implementation to revenue cycle automation, hospitals and health systems are making large investments in health IT that can improve care quality as well as lower costs. There have been success stories at institutions across the country, but health IT has also failed patients.

How a critical access hospital reduced its accounts receivable by 40 percent
The impact EHR implementation can have on hospital finances
What to expect in terms of interoperability in the future

Source: Validic
The number of remotely monitored patients worldwide hit 7.1 million in 2016. Over the next three years, this figure is estimated to reach 50.2 million.

Remote monitoring offers patients with various chronic and post-acute conditions the ability to collect and transmit relevant health and wellness data to providers, who in turn can provide data-driven treatment assessments and behavior recommendations. However, despite a substantial value proposition, providers often struggle to implement robust virtual care programs.

To investigate why, Validic, the leading platform for patient-generated health data integration and analysis, partnered with Becker's Hospital Review to conduct a survey on providers' attitudes toward the current and future states of remote monitoring and virtual care delivery.

In this e-book, readers will learn to:

Overcome common technological, financial and personnel concerns that providers cite as key barriers to implementing remote monitoring services
Assess technological infrastructure to promote interoperability while ensuring data is only delivered to physicians once it is actionabl
Evaluate how remote monitoring programs will help them meet new incentives under emerging financial models

Source: Allscripts
The healthcare consumer experience encompasses everything from office interactions to actual patient care. Today, providers have the opportunity to use emerging technologies and protocols to deliver quality outcomes and satisfying experiences with a personal touch.

In this e-book titled "6 Must Reads on Enriching the Consumer Experience," you will find six informative articles discussing ways technology solutions and new approaches to patient care can help enrich the healthcare experience. For hospital and health system leaders looking to revitalize their organization's consumer experience, this is a must read.

Readers will gain insights into numerous topics, including the following:

How health IT is helping turn the tide against sepsis
How team-based approaches can optimize stroke care
How the rise of consumer technologies is changing the healthcare consumer experience

Source: Iron Mountain
In healthcare, the stakes could not be higher when it comes to cybersecurity. Organizations need to prevent the potential loss of revenue and erosion in brand reputation and patient trust. A healthcare breach increases patient churn by 6.7 percent and results in a reputational loss worth nearly $4 million, not counting the estimated $1 million necessary for breach remediation, according to the Institute for Critical Infrastructure Technology.

Unfortunately, the rate of successful cyberattacks is proving there is no such thing as 100% prevention. A recent study by IDG and Iron Mountain revealed that, despite the heavy focus on prevention, nearly 40% of healthcare organizations have experienced a ransomware attack. Considering this, it has become critical for healthcare organizations to evolve to a more balanced data management strategy that enables cyber recovery and resilience.

Read this e-book, based on a roundtable discussion with nine hospital and health system IT leaders, to learn:

What contributes to imbalance in health systems' data management strategy and considerations to better enable cyber recovery and resilience
The strengths and deficiencies of traditional backup and recovery methods
Factors heightening cybersecurity threats against hospitals and health systems

Source: Allscripts
The emerging technologies reshaping modern life are also reshaping healthcare. While it can be difficult to predict how exactly these technologies will effect change, industry leaders can be certain that change is coming. Technologies like artificial intelligence and blockchain will alter the way individual providers deliver care and provider organizations manage data. While these technologies hold the promise of more personalized and efficient healthcare, major transitions can bring about significant challenges.

This e-book titled "Network of the Future — 6 Must Reads," comprises six articles that examine the technologies poised to reshape healthcare and offers insights for effective application of emerging solutions. For healthcare leaders looking to get ahead of the health IT knowledge curve, this is a must read.

Readers will gain insights into numerous topics, including the following:

The role of the internet of things in U.S. healthcare
How machine learning can sharpen clinical decision support
How providers should handle increased patient concerns surrounding privacy and security

Source: Lenovo
Hospitals are gearing up to meet the emerging needs of patients, with a focus on improving the patient experience, outcomes and provider satisfaction. In the new era of internet-connected healthcare, that means clinicians must be able to collaborate seamlessly, and technology is a great enabler.

In this e-book, readers will learn how hospitals are leveraging technology for care collaboration and improved patient outcomes and clinical work environments, as well as how to prepare for the next generation of health IT solutions.

Highlights in this E-book include:

Interviews with Lenovo Health executives
Insight from leading healthcare providers
Real-world examples of Lenovo technology in action

Source: NTTData
From EHRs, to medical claims and genomics, today's hospitals and health plans are inundated with data. While this data often holds the key to patient care improvements, parsing out actionable insights can drain resources. An advanced analytics program is key to this process, but to truly capitalize on such a program, providers and payers must first establish the right foundation.

This e-book provides an overview of challenges providers and payers face when working with multiple data types, from ingesting datasets to identifying data-driven insights. This e-book also provides two examples of how a next-generation data and intelligence platform can help hospitals and health plans leverage non-traditional datasets to improve patient care.

Source: Nuance
Accurate clinical documentation supports proper diagnosis, which in turn supports better outcomes. Physicians and CDI teams should be empowered with the right tools and strategies to support accurate and convenient clinical documentation. This e-book is based on findings from the Becker's-Nuance survey and offers insights into how to achieve clinical documentation excellence.

Download the e-book to discover:

  • Advance clinical documentation maturity with emerging technology
  • Support CDI program optimization with AI-driven solutions and analytics
  • Drive outcomes through physician and CDI team guidance
  • Improve clinical documentation across the continuum

Source: Workday
Artificial intelligence is projected to reshape operations across industries. Arguably, healthcare is the sector where these changes are poised to be the most revolutionary. The promise of AI in healthcare bears out in market predictions. In 2014, the national AI healthcare market was worth $600 million. By 2021, the figure will rise to $6.6 billion, according to a 2018 report from Accenture.

The technology could also mean big savings for an industry facing perpetual cost increases. By 2026, AI applications could potentially generate $150 billion in annual healthcare savings in the United States, according to Accenture.

AI is already reshaping healthcare, and as the technology continues its evolution more changes will proliferate. Leaders from provider organizations of all sizes should not only stay apprised of AI’s evolution but understand what specific benefits the technology can bring to their organization today.

This e-book contains nine articles that touch on the current and future role of AI technology in healthcare. Read on to learn more about which business systems AI will overhaul, the nine areas of healthcare where AI can make the biggest difference, and key AI takeaways from a Becker’s 10th Annual Meeting Speaker Series article.

Source: Intuitive
While medical advancements have helped make surgery more effective and safer than ever before in human history, modern surgical care remains a complicated and imperfect endeavor. However, the continued implementation and optimization of robotic surgery systems is ushering in a new era of surgical care — an era in which precision reigns and clinical variation is relegated to the past.

This e-book contains insights into the robotics programs of Newport Beach, Calif.-based Hoag Memorial Hospital Presbyterian and Hackensack (N.J.) University Medical Center. Both organizations began their robotics journey more than 10 years ago.

Download to learn about:

  • The ways intelligent surgery supports the tenets of the Quadruple Aim
  • What goes into achieving a higher standard of surgical excellence
  • The cornerstones of a successful robotic surgery program

Source: Novarad
The transition toward value-based care is inevitable. For healthcare organizations to thrive in this changing environment, leaders must work to improve clinical outcomes while maintaining fiscal sustainability. When investing in health IT solutions designed to improve, providers must be judicious and only select solutions that will have the broadest impact possible. This Frost & Sullivan research will show you how to optimize hospital information technology to deliver seamless performance and enhance clinical quality and safety.

Download the e-book and discover:

Global healthcare system objectives
What PACS & VNA fail to address
6 benefits of Enterprise Imaging solution

Source: Allscripts
What real patient engagement looks like: 6 must-reads for tech leaders

Patient engagement comes naturally when care is truly patient-centered, on patients' terms. Whether it's mobile billing reminders for millennial patients or virtual visits for busy parents, hospitals need digital transformation to fit seamlessly into patient lives. Engaged patients are not only more satisfied, but they historically have better outcomes and are more loyal to their providers.

This e-book breaks down how to engage patients beyond the walls of the hospital and provider office.

Learn more about:

How to engage and build loyalty among millennial patients
A successful mobile-first engagement strategy for physicians practices
Ways to leverage telehealth beyond video visits
For CIOs, CTOs and other healthcare leaders looking to create stickiness with patients using digital technology, this is a must-read.

Source: Elsevier
3 Approaches to Navigate the Era of Digital Diagnosis

Aches and pains? Jump online for fast answers. Today, we all live one mouse click away from a consultation with “Dr. Internet.”

But synoptic or crowd-sourced information alone can be insufficient in treating conditions with rare or unclear symptoms, and this trend can complicate the patient-physician relationship and slow down effective treatment.

Download this complimentary executive brief for 3 steps that can help your care teams stay aligned with better content and successfully navigate the era of digital diagnosis.

Source: Change Healthcare
Artificial Intelligence, Real Transformation

It’s no secret that artificial intelligence has moved from science fiction to science fact. In healthcare, AI is driving improvements across the care continuum, establishing new standards of care. Now AI is starting to drive improvements across the claims lifecycle. AI can help providers optimize revenue in ways humans and rules-based systems cannot—often without having to replace existing software, change workflows, or make more work for the IT department. The advantages of these solutions are measurable and profound. See how many of these advancements you are aware of.

You’ll learn:

How AI will transform the front-end, mid and back-end of the revenue cycle.
Which advances are available today, the impact they can have and how you can access them.
The questions to ask of any vendor when considering AI solutions.

Source: Intuitive
The Future of Surgery is Intelligent

Surgical history, like the whole of human history, can be demarcated by the evolution of tools. Seminal developments in modern surgical history include the advancement of infection prevention practices in 1913, improvements in blood transfusion practices in the 1940s, and the emergence of minimally invasive surgery and robotic surgery in the 1980s, according to the American College of Surgeons' 100-year timeline of surgical quality improvement.

Intelligent surgery represents the next chapter in the evolution of surgical care and comprises three components: smart systems and instrumentation, human understanding and digital insights. The following e-book is based on a Becker's advisory call with health system executives on the topic of intelligent surgery.

Source: Optum360
Calling all physician groups - 3 strategies to boost your bottom line

Why do some physician groups struggle while others thrive? New challenges, competing priorities, shifting care models and technology innovations make it tough to stay nimble and proactive – for any physician group.

Think about your success in dealing with challenges like:

  • Declining physician productivity
  • A need for engagement as patients assume more responsibility for their care
  • Increased merger and acquisition activity with physician groups as key targets
  • The rise of artificial intelligence throughout the revenue cycle
  • The shift to value-based payments becoming more common
  • Where are the priorities for your group? Even the most successful physician groups can’t do it all.

Source: Leidos
OThe definitive guide to digital transformation: 15 must-read articles

Emerging digital solutions are an important piece of achieving better cost control, driving greater efficiencies and improving patient outcomes. However, discerning which technologies to invest and which to forgo is not a simple endeavor. Leaders navigating their organizations' digital transformation need insight into the latest industrywide technology developments and the innovation initiatives being conducted by their peer organizations.

Download this e-book for 15 must-read articles on emerging healthcare technology trends and digital innovation strategies.

Topics include

  • The most dangerous trends in health IT
  • The best strategy for building an innovation team
  • Why it's time for hospitals to get smart with data

Source: Solutionreach
The COVID-19 pandemic has put the spotlight on telemedicine. With healthcare organizations moving to expedite the launch and expansion of telehealth and virtual services, quick fixes to process hiccups can be especially attractive. However, these quick solutions will not help organizations achieve long-term success. Hospital leaders have to act swiftly, but they should do so with foresight and care.

Download this guide for a complete list of the things you need to do to make telemedicine work.

Source: Amwell
Leading chief financial officers recognize there are limits to brick and mortar assets and virtual care offers opportunities to address challenges in ways that are cost effective and responsive to the quadruple aim.

This e-book provides an in depth look at how telehealth is an enabler of improved care delivery, offering the ability to address clinician burnout and enhance patient access and convenience, all at a lower cost.

Read the e-book to learn:
- The new economics and value equations of virtual care
- Virtual care’s role in improving care, access and physician burnout
- A data-drive approach to consumer adoption to maximize ROI

Source: Workday
Data analytics are increasingly used by hospitals and health systems to bring healthcare's enormous datasets into focus. While the technology has broad applications in healthcare — from tracking patient outcomes to monitoring pharmacy performance — many hospitals and health systems have been slow to integrate data analytics solutions. Barriers include the input of flawed data, a lack of executive buy-in, growing concerns over patient data privacy and ownership, and ineffective solutions that fail to serve the end user.

This E-book contains 10 articles that describe not only the many potential advantages of data analytics in healthcare, but also best practices for selecting and deploying an analytics solution. As several health IT experts agreed in one article, "The potential of using analytics to improve efficiency and outcomes is limited only by physician creativity."

Source: Leidos
Technology innovations have long held the promise of solving some of healthcare's most intractable problems. However, in previous iterations, some technology advancements weren't entirely user friendly. Today, emerging health IT solutions put the human experience front and center to improve healthcare for both providers and patients.

From key priorities for healthcare CIOs to insights on digital integration, this ebook features must-read articles for healthcare leaders focused on innovation.

Source: Teladoc
The value of virtual care has never been clearer. Hospitals across the country and globally have expanded the use of telehealth to address capacity issues system-wide.

Even before the COVID-19 outbreak, telehealth was gaining favor among health care providers. This e-book details the successes of two leading health systems' efforts to expand virtual care programs into non-acute service lines. At this moment, we don't know what healthcare's "new normal" will be once the pandemic subsides. But it is safe to say telehealth will continue to play an important role in the future of care delivery.

Source: Transunion
Reliable data can be hard to come by, but it’s imperative to driving healthcare forward — especially in these trying times. Being able to quickly determine quality data can lead to actionable insights and optimized recoveries.

Download our quick guide to better understand the importance of:

  • Identifying accurate data sources
  • Gathering information in a meaningful way
  • Prioritizing internal and external collaboration efforts
  • Using insights to enhance patient outcomes and influence profitability

Physician burnout can lead to medical errors and affect patient safety, provider attrition, health system economics and more.

But Suki, an AI-powered clinical digital assistant, can help physicians save time on documentation and other administrative tasks, which are major contributors to burnout.

Organizations that use Suki have:

  • Increased revenue through higher encounter volumes
  • Reduced claims denial rates due to high quality documentation
  • An analysis quantifying physician satisfaction and impact on organizational economics as a result of using Suki is available in a short report.

Hospital Finance
Source: CareCredit
Despite rising consumerism, the healthcare financial environment hasn't gotten more accommodating for patients. A recent poll from NORC at the University of Chicago and the West Health Institute found 40 percent of patients would say the prospect of paying medical bills outweighs their desire or need for healthcare services.

In a June advisory call, finance executives from health systems like Banner Health, Methodist Health System and Spectrum Health discussed how they're prioritizing the patient's financial experience.

Key takeaways from the discussion were featured in a whitepaper. Which include:

  • Strategies on patient education, personalization and price transparency
  • How training, technology and recognition leads to staff support
  • The power of finding a partner for patient financial services

Source: Arthur J. Gallagher
The 2021 Retirement Survey Report highlights how COVID-19 has altered the retirement timetable for many employees. Data was collected from 277 organizations in an online survey conducted between August and September 2020.

The 2021 Retirement Survey Report provides detailed information and insights on how organizations responded to the impact of COVID-19, including:

  • Addressing employee financial stress
  • Managing their fiduciary responsibilities and limiting fiduciary liabilities
  • Evaluating plan design and more

Source: Gordian
In those early, uncertain days of the COVID-19 pandemic, hospitals and healthcare providers relied on collaborative teams to survive the onslaught of sick patients that walked through their doors. With facilities requirements in flux and the healthcare industry embracing flexibility in the wake of the pandemic, decision-makers must use all the tools at their disposal – including value-based construction project delivery, a data-driven procurement model designed around the concept of value-based care.

In this white paper on “Value-Based Construction: A Modern Approach for Today’s Healthcare Challenges”, you will:
  • Learn how to identify a collaborative value-based approach to construction using data and software to create a more flexible and adaptable healthcare facility
  • Discover alternatives to the fee-for-service model of construction
  • Learn how verified construction procurement data can help control costs

Source: ServiceNow
When hospitals improve experiences for their employees, they also improve their care delivery, corporate performance and brand perception.

Onboarding new employees is an incredibly time-consuming and oftentimes money-wasting process. By implementing digital workflows into the onboarding process, hospitals can make it easier and faster for clinicians to begin seeing patients.

Download this infographic to learn how digital workflows improve the way hospitals manage onboarding and other clinician lifecycle events. 

Source: ABILITY Network
Leaders need to protect their vulnerable workforce, yet at the same time, budgets are tight, and costs must be contained, so investing in staff scheduling methods may not be top-of-mind. But, without making changes, hospitals will miss more opportunities to engage staff and save money. Ultimately, it costs more to do nothing.

This practical guide contains scheduling strategies that will empower staff, reduce turnover, boost productivity and cut costs.

Source: Flywire
Although most healthcare organizations started their digital transformations prior to COVID-19, many have found that the pandemic has accelerated initiatives in the areas of telehealth, clinical services and price transparency.

This white paper synthesizes an advisory call that Becker's Hospital Review and Flywire hosted in April with CFOs and revenue cycle executives from organizations like Cleveland Clinic Florida, Ochsner Health and Vanderbilt University Medical Center. During the call, leaders discussed how they use technology to improve patients' financial experiences and how the shift to virtual care is affecting their operations.

Learning points:

  • How leaders are prioritizing price transparency and automation
  • The benefits of digital tools targeting patient affordability
  • The value of digital front doors

Source: Optum
This white paper outlines the opportunity for health leaders to rethink their revenue cycle strategy as a whole and leverage strategic partnerships as a new pathway to accelerate innovation and reduce risk.

Download this white paper to learn:

  • How to accelerate technology and process innovation
  • The differences between traditional outsourcing and a strategic partnership
  • 5 key reasons to adopt a partnership model
  • Structuring a partnership to share more risk and gain more benefit
  • Things to consider when selecting a strategic partner

Source: AccuReg
Consumers expect the same online conveniences from their healthcare providers as they do from retail giants like Amazon or travel industry leaders like Expedia. Add increased safety demands amid COVID-19 and price transparency rules advocating for a better patient financial experience, and change is inevitable. The time is now to embrace fully integrated digital patient access, intake and engagement — to delight patients and grow your bottom line.

Download this e-book to learn why implementing a single, integrated digital patient access, intake and engagement platform is critical to improving patient and staff safety and satisfaction while increasing net revenue.

Source: Spectrum Enterprise
In an era of rapid digital health transformation, healthcare organizations recognize that their telehealth strategies must continue to evolve and adapt. Instead, the challenge is figuring out how to cover the cost of what seems like constant telehealth advancements.

This whitepaper, developed from a three-part study conducted by HIMSS, and sponsored by Spectrum Enterprise, looks at:

  • How telehealth services evolved through the pandemic and the value of virtual care beyond the pandemic
  • How HCOs are funding telehealth advancements
  • How telehealth helps providers attract and retain patients, trim overhead costs, increase access to care and reduce appointment cancellations
  • Building a robust telehealth program that ensures strong patient outcomes, an exceptional patient experience and long-term financial stability

Source: Conductiv
With the healthcare industry expecting a revenue deficit of $58 - $166 billion in 2021, now is the perfect time to explore purchased services optimization opportunities. Whether you already have a purchased services strategy in place or have yet to get started, applying a governance model to structure and scale your strategy can deliver vast improvements to contract terms, stakeholder collaboration, supplier relationships and savings potential.

Learn about the 10 criteria used to determine the efficacy and sophistication of your purchased services efforts, and how they compare with others in the market including:

  • Spend usage and visibility
  • Contract terms and visibility
  • Leadership, staff and skillset

Source: PatientKeeper
Many healthcare provider organizations continue to face financial shortfalls as a result of a perfect storm of declining revenue, increased consolidation and COVID-19 impacts.

Source: Geneia
Research has long-suggested that a small percentage of people drive the majority of health costs, and health plans have historically struggled to identify high-cost members before the spending occurs.

This white paper explores how identifying and focusing on the members most likely to experience chronic disease complications in the next 12 months can deliver results.

In this case study, you will learn how one health plan:

  • Saved an estimated $7,500 for each identified member
  • Recaptured $3 for every dollar spent on case management administrative costs
  • Improved member engagement and satisfaction

Source: Ingenious Med
The COVID-19 pandemic has heightened existing financial, physical and emotional burdens on physicians nationwide. Some physicians charged with caring for infected patients experienced greater physical and cognitive loads, while others, such as surgeons and office-based primary care physicians, experienced plummeting patient volumes and revenues.

Key learning points:
  • The main issues behind physician burnout
  • Effective ways to address emotional and financial stress
  • How to apply pandemic lessons to the future healthcare operations

Source: VisitPay
The economic fallout from the COVID-19 pandemic has generated severe financial challenges for patients and health systems. While many elements of this economic downturn are out of healthcare leaders' control, one element — the patient financial experience — is an area where health system financial teams can have more influence.

Source: Erisa
The current healthcare revenue landscape presents many challenges, with reimbursements declining as expenses continue increasing.

Costly write-offs remain a problem for many hospitals and practices. This is especially the case with commercial claims, which are marked by denials and complicated, labor-intensive appeals.

ERISA Recovery's new white paper offers an in-depth look at this topic, with a focus on:

  • How focusing on denied, aged commercial claims can improve revenue
  • Why ERISA appeals are the ideal solution for such claims
  • How ERISA Recovery operates, without impacting existing processes
  • How ERISA Recovery collects on aged claims going back up to 10 years
  • How all appeals are handled stateside

Source: Rectangle Health
Despite the clear pain points, for some groups, the perceived burden of implementation and training creates hesitation in moving forward with solutions to address revenue cycle challenges and recouping account receivables. This whitepaper illustrates the top three ways technology helps solve the cash flow problem in the orthopedic sector, including insights and firsthand experiences from orthopedic providers and business professionals that have recently completed a technology transformation, and their practical advice for a successful implementation.

Source: TransUnion
The healthcare revenue cycle has become increasingly complex over the years. For health systems to improve financial performance, RCM and finance leaders must closely evaluate and optimize every stage of the healthcare revenue cycle process.

Highlights include:

  • Why early patient engagement saves healthcare providers money in the long run
  • How to collect from all payment sources
  • Where in the revenue cycle to implement technology-driven solutions to boost revenue

Source: Argos Health
ERISA affords healthcare providers the right to pursue appeals outside of any agreements with health plans, and the opportunity for additional revenue may be substantial. This white paper covers the following topics:

  • A background on ERISA and its complexities
  • Why ERISA appeals are underutilized in the hospital revenue cycle
  • Which plans are covered by ERISA
  • Which adverse benefit determinations are appealable under ERISA
  • A comparison of an ERISA appeal vs. a traditional denial appeal
  • And more…

Source: CommerceHealthcare
2021 is here, but that doesn't mean any of last year's challenges aren't. While no one has a crystal ball, thanks to practice experience and research, we do have a reasonable understanding of which trends will influence the industry the most this year. 

Three learning points from the eBook:

  • The four primary challenges from the COVID-19 pandemic will mark providers' next 12 months
  • The immense burden patients and providers face due to rising healthcare costs and what to do about it
  • Insights on the technology that is altering the healthcare landscape, including telehealth, workflow automation, information security and digital payments

Source: Flywire
Since CMS' Hospital Price Transparency rule took effect Jan. 1, CMS has already started auditing a sample of hospitals for compliance. But what effect will the rule have on healthcare's affordability crisis?

Additional insights from the advisory call, featured in an e-Book sponsored by Flywire, include:

  • Many systems are already providing their patients tools like online price estimators, but hospital and revenue cycle leaders are concerned that disclosing contractual rates won't be helpful for patients
  • Price transparency alone can't solve for healthcare's affordability challenge, especially as more patients have high-deductible health plans
  • Advocacy, experimentation and new technologies will all be necessary as healthcare providers promote patient engagement and revenue recognition.

Source: Optum
Cutting headcount alone won't transform costs. Instead, revenue cycle leaders have come to realize that only a multidimensional approach will help them meet their strategic priorities and cost reduction goals.

Readers of the eBook will learn: 

  • What multidimensional approaches the systems' revenue cycle teams have adopted to cut costs
  • New talent management strategies the organizations are deploying to keep work-from-home a reality
  • What realistic expectations for technology and automation look like, and how both can be used to increase patient satisfaction

Source: Experian
A better patient access experience means a stronger revenue cycle. Experian Health’s Patient Access Survey — with responses from providers and patients — offers a glimpse of what the digital front door may look like in 2021 and beyond. But are providers and patients on the same page?

Source: Merritt Healthcare Advisors
The importance of understanding the current marketplace and types of creative transaction structures that are available to healthcare providers cannot be overstated. In our current landscape, by coordinating messaging and strategy among transaction assets (e.g. real estate, practice, surgery center, etc.) physicians can better position themselves and their Practices for success long-term while maximizing value. Whatever strategy is decided upon, it is essential to consider the options and advocate for consistent communication between transaction advisors, whether they be investment bankers or healthcare real estate transaction specialists.

Key points:

  • Macro economic trends are allowing physicians to consider a coordinated transaction strategy among their most valuable assets.
  • Coordinating transaction messaging and strategy across assets (real estate, practice, surgery center, etc.) is ideal for long-term success and maximizing value.
  • A sale-leaseback allows physician partners to monetize all or a portion of their real estate while securing long-term sustainability for the practice.

Source: CareCredit
While the pandemic has taken a significant toll on many lives and livelihoods, it has also highlighted what is possible in healthcare when roadblocks to innovation are lessened and cooperation becomes the norm.

Facing unprecedented financial and operational pressures, healthcare organizations have changed care models, altered revenue cycle practices and expanded the use of digital technologies to deliver care while prioritizing patient and staff safety. The financial components of the patient experience have become key areas of focus as the pandemic’s economic fallout left many families on unstable financial ground.

Download this whitepaper to learn:

  • How to establish digital, frictionless billing and payment systems
  • How to provide patients with proactive financial education and payment flexibility
  • How to sustain collaboration and trust to improve future operations

Source: Guidehouse

Amid the transformation of 2020, it's worth remembering that change has always been one of the few constants in healthcare. The events of not just the last year, but the previous decade, are evidence of the adaptability and innovation of those who work in the healthcare industry.

As 2021 approaches, forward-looking healthcare leaders are doing what they do best — preparing their teams for what could come next. In October, Becker's Hospital Review and global consulting firm Guidehouse convened an advisory call with several leaders to discuss the lasting effects of the COVID-19 pandemic on healthcare. This e-book is based on their conversation.

Organizations represented on the call include:

  • Tacoma, Wash.-based CHI Franciscan
  • Scottsdale, Ariz.-based HonorHealth
  • Sarasota (Fla.) Memorial Health Care System
  • Flemington, N.J.-based Hunterdon HealthCare Partners

Source: Waystar
Insurance premium and deductible costs are both rising, imposing more of a responsibility on patients to pay for medical costs than ever before. As the 2021 implementation of the hospital price transparency final rule approaches, Waystar wrote a whitepaper exploring consumer experiences regarding healthcare billing and payment, giving insight on how patients approach medical bills, attempt to understand the cost of care and feel about the upcoming price transparency rule.

In this whitepaper, you will learn:

  • How patients approach and interpret their medical bills
  • What’s on the minds of patients regarding service estimates, out of pocket costs and shopping for healthcare
  • How hospitals can create a better patient payment and consumer-centric healthcare experience

Source: VisitPay
The 2020 VisitPay Report is based on survey responses from more than 3,500 patients. The report dives deep into current trends in healthcare finance and sheds light on the needs, motivations and behaviors of Americans.

You will learn:

  • Why patients are facing an impossible decision
  • The rising demand for billing transparency and digital solutions
  • The seven patient audiences to address

Source: MDVIP
In order for health systems to maximize revenue, they need to shift from a reliance on downstream income generated from third-party billing to identifying solutions that meet the needs and wants of today’s healthcare consumer. That begins with evaluating their primary care portfolio.

Highlights of the report:

  • MDVIP uses proprietary tools to perform a comprehensive physician and capacity analysis that eliminates any upfront cost and risk for the system and gets them to market faster than if the system was to try to create a new offering on their own.
  • Partnering with MDVIP to launch a successful membership-based practice model has worked for more than 1,100 practices for over 20 years.

Source: Cipher Health
As health systems resume elective procedures, they must address the most common communication gaps that influence patient retention and acquisition — chief among them is consumer perception of safety and quality of care.

Closing care gaps for patients with delayed or forgone procedures prevents a different kind of public health crisis and can mean the difference between organizations that continue serving their communities for decades to come and those that will be forced to close.

Key Takeaways

  • Learn four action items to drive revenue opportunities and ensure patients receive the right level of care at the right time
  • Discover how to rapidly scale an external communication plan to connect every member of your community with guidance on when, where and how to seek treatment
  • Explore how your team can proactively monitor chronically ill patients, intervening in real time to evaluate clinical status and determine necessary treatment options

Source: Regent Revenue Cycle Management
The pandemic has wreaked havoc across the industry, but when it comes to its impact on the ASC revenue cycle, diligence and process keep surgery centers on the road to recovery.

In our latest white paper, we share our proven approach to managing aging accounts receivable and upfront collections, and we feature two case studies where centers are thriving:

  • One center achieved 149 percent of its cash goal
  • Another center accounted for 43 percent of upfront collections in 2019, compared to 100 percent in 2020

Source: KeyBank
The initial surge of COVID-19 was a clinical and administrative challenge the likes of which hospitals had never seen before. Caring for patients, increasing capacity and protecting staff were among the many immediate concerns of hospital leaders. Amid the related economic crisis, hospital finance leaders have focused on driving cashflow and preparing their teams to walk the path to recovery.

In these difficult times, hospital finance leaders must execute sophisticated liquidity management strategies to maintain cashflow while also maximizing investment returns where possible. This white paper comprises six strategies to support hospital leaders' immediate liquidity management efforts and maintain a focus on future recovery.

Source: TransUnion
Price transparency matters — to your patients and profitability — and its need is only increasing. Right now, healthcare providers may find the upcoming CMS mandate confusing, and monetary and reputational costs associated with non-compliance leave little time to waste to meet the January deadline.

Download our insight guide for:

  • Details on the two parts of the mandate — (1) a list of shoppable, common services; and (2) a machine-readable, consumer-friendly list of hospital services
  • Best practices for achieving compliance
  • How to choose the right partner who's able to meet both requirements

Source: CommerceHealthcare
*Patient access to affordable healthcare is a key concern for healthcare providers. Patients are asked to shoulder an increasing level of the cost of care. The economic effects of the coronavirus pandemic have significantly exacerbated this burden for many. For this reason, it is imperative health systems, hospitals and physician practices meet patients' financial needs. This whitepaper offers four coordinated payment strategies to help patients, improve collections and enhance the patient experience.

Key points:

  • Learn the major factors creating financial headwinds for patients and how it is impacting care decisions.
  • Discover how organizations are responding to challenges around patient payments and removing financial barriers to pursuing care.
  • Examine how payment discussions during pre-service and post-service can strengthen the provider/patient relationship and improve the patient payment experience.

Source: eSolutions
The economic fallout related to COVID-19 has been devastating. Collectively, the nation’s hospitals are poised to lose more than $323 billion in 2020, according to projections from the American Hospital Association.

This figure represents potential catastrophe for healthcare organizations already on the brink of fiscal insolvency. But, there is no shortage of tough-minded, forward-looking leaders in healthcare who have met this crisis head on, shifting operational models, expanding telehealth offerings and eliminating fiscal waste.

This report shares the insights of some of those leaders and keys to a more resilient revenue cycle.

Here are just a few insights in the whitepaper.

  • Create a revenue integrity team: The COVID-19 crisis pushed many healthcare revenue cycle teams to re-examine their accounts receivable to identify money already owed to their organizations.
  • Support price transparency: Price transparency has been on the radar of healthcare financial leaders for years. Achieving price transparency will make the healthcare financial experience less confusing for patients. Removing this layer of confusion will help improve patient payment collections.
  • Engage patients and improve front-end revenue cycle operations: A proactive, resilient revenue cycle is efficient on the front end. Technology that can automate portions of the patient registration process and identify insurance coverage for patients can bolster an organization’s bottom line without overburdening revenue cycle staff.

Source: Argos Health
State Medicaid programs are required by Federal law to provide coverage under certain circumstances when their enrollees are traveling out-of-state. Medicaid plans have wide latitude to implement enrollment processes, authorization guidelines and payment rates for the related claims. Many providers are tempted to write off these claims due to the inherent complexity. This is a mistake.

Out-of-state claims represent a real revenue opportunity for hospitals and health systems. There are a number of resources available to providers with limited capacity to address these claims internally.

Download this whitepaper to learn:

  • Why hospitals and health systems should not neglect out-of-state Medicaid claims
  • Challenges in obtaining proper payment
  • Potential approaches to effectively managing out-of-state Medicaid revenue recovery when few resources are available

Source: R1 RCM
COVID-19 has led to rising care costs and billing complexities for hospitals and health systems. Revenues plummeted with the deferment of elective procedures while hospital CFOs strove to find funding for technology and infrastructure investments.

A new focus on the healthcare revenue cycle can help hospitals maintain profitability and improve financial stability. This e-book explores five challenges the COVID-19 pandemic has placed on the revenue cycle – a proliferation of telehealth, increase in consumerism, shift to work from home, primary care closures and revenue nosedives – as well as three strategies hospital financial leaders can use to achieve financial resilience:

  • Improve the patient experience with a digital front door
  • Optimize capacity management to maximize resources
  • Effectively leverage intelligent automation

Never has there been a more critical time for revenue cycle leaders to increase cash flow. As COVID-19 forces providers to seek sustainable recovery, learn how you can transform revenue cycle processes into an end-to-end workflow that eliminates silos and bottlenecks, reduces waste and rises to the challenge of our "new normal."

Source: Change Healthcare
Today’s patients want to shop for medical services and compare quality of service. Federal and state governments are beginning to mandate price transparency. These forces present an opportunity for providers.

Learning Points:

  • Sustain/grow market share through improved patient satisfaction, reviews, ratings, and reputation scores.
  • Improve cashflow by offering pre-procedure pricing to help reduce post-procedure self-pay, which can help lower the risk of bad debt.
  • Optimize revenue through improved acquisition/retention, e.g., scheduling, referrals, etc.
  • Increase patient satisfaction by creating a retail-like shopping experience for tests and procedures.
    Comply with CMS price transparency rules

Source: Sarepta Therapeutics
Innovative therapies are bringing new possibilities and hope for populations with rare neuromuscular disease. However, these important advances also come with cost and administrative challenges. The sooner health systems can align with their organizations in managing these challenges, the better for the entire health system. These learnings will then transfer to the many novel agents to come.

This whitepaper outlines actionable ways organizations can:

  • Build a business case to gain buy-in for cutting-edge care
  • Optimize access through standard operating procedures that align with payer criteria and national guidelines
  • Ensure sustainability for a cost-effective, expandable model

Source: IC Systems
The future of DSOs is uncertain, given the unique set of challenges the dental industry now faces. In this whitepaper, IC System investigates several collection solutions that will maximize your organization's cash flow with smarter accounts receivable management solutions. Using a combination of these recommended strategies, technologies, and most of all empathy to work your patient debt, your DSO will experience higher recoveries and more efficient operations.

Source: TransUnion
Prior to COVID-19, capturing every dollar owed for services rendered was an uphill battle for hospitals and health systems. Amid COVID-19, the climb to appropriate reimbursement has gotten even steeper.

Hospitals and health system leaders need to implement a holistic revenue recovery strategy to survive the difficulties of 2020 and position their organizations for success in the future.

Download our quick guide for ways to help you:

  • Identify where money is being left on the table
  • Discover hidden insurance coverage
  • Claim higher government reimbursements
  • Optimize underpayment and denial processes

Source: Nuance
Before the pandemic, health system financial leaders were expected to navigate an increasingly complex reimbursement environment. In the past, these leaders could rely on reactive strategies and traditional metrics alone to secure financial well-being for their organizations. Now, the hospital CFO must be proactive, leverage a broad range of metrics across various operations and work closely with other executive leaders to achieve financial well-being for the organization.

During an advisory call hosted by Becker's Hospital Review in conjunction with the healthcare technology company Nuance Communications, a group of healthcare financial executives discussed their efforts to help their organizations maintain financial footing in these challenging times. The conversation was largely future focused with an emphasis on how technology can support financial performance and the importance of clinical documentation improvement efforts.

Key learnings contained in this whitepaper include:

  • Establishing clinical partnerships and dashboarding the metrics that matter most
  • Determining CDI and CAPD technology ROI
  • How innovation at the point-of-care can support financial recovery amid COVID-19

Source: IMO
Providing timely, high quality, patient care is no easy feat. In fact, as the healthcare industry continues the shift toward value-based care, this job becomes more complex, with growing requirements to monitor the outcomes of both individual patients and the greater patient population into which they fall.

The movement away from fee-for-service, however, doesn't have to be a burden for staff or a threat to the bottom line. When it comes to managing population health, many obstacles that health systems may face have straightforward solutions.

Download the e-book to learn about five common challenges related to population health management and how to overcome them, including:

• Prioritizing the clear definition of key terms within the context of each project
• Assigning separate teams to focus on patient or population health
• Careful, strategic planning with ideal outcomes in mind

Source: Optum
C-suite leaders — Learn how economic uncertainty is shaping the industry, understand emerging risk and explore new ideas for navigating forward.

COVID-19 has fast-tracked health care transformation timelines and leaders are having a hard time keeping pace. This report for the C-suite, Economic Aftershock, analyzes how economic uncertainty is shaping the industry, including:

Revenue, funding or financing that is not likely to return
Unsustainable services, costs or debt loads
Shifting pricing structures and reimbursement arrangements

Spot emerging risk and begin to explore new ideas for navigating forward, including repairing, reshaping and resuming care delivery through telehealth, reconfigured delivery models, value-chain reorganization, consumerism, holistic risk and total cost of care.

Source: symplr
Today, health systems are under enormous pressure to contain costs without overlooking quality of care or staff engagement. To achieve that balance, healthcare leaders need to evaluate which workforce management strategies need to be expanded and which need to be re-imagined.

Based on a Becker's survey and interviews of healthcare finance executives, this white paper looks at how to turn workforce management struggles into strengths and success stories.

Key learnings include:

  • How to flex staff based on volume and patient needs
  • How to reduce turnover through staff engagement
  • How to identify and close data gaps

Source: Access Healthcare
Over the past few years, the need for automating healthcare processes has increased significantly, especially in the revenue cycle processes. Now, with the ongoing crisis, the need for automation accelerated at a higher level than ever before.

This report will cover 10 things to consider before you invest in process automation. Here are just a few:

  • Breaking down the processes to the most granular level to discover automation opportunities
  • Being judicious in choosing the automation platform
  • Managing the automated environment – a robust governance framework is needed

Source: Ontario Systems
As financial and regulatory pressures intensify, large health systems are looking for ways to reduce costs and optimize the revenue cycle. But for many providers, accounts-receivable operations are costly and chronically underperforming. Often times, EHR and technology platforms lack the very tools needed to address the problem.

This whitepaper explains:

• Two big revenue drains every provider must address
• The final barrier to RCM optimization
• How to fill your "EHR platform gap" and start building an accountable collections team in one simple step

Source: Zotec
Prior to the health and economic crises created by COVID-19, many of America's hospitals were struggling to navigate a difficult financial environment, due in part to declining reimbursement and increasing patient financial responsibility.

In a survey of more than 130 hospital leaders conducted by Becker's in conjunction with Zotec Partners in January 2020, respondents were asked to rank the influence of seven different challenges on their organization's financial performance on a scale of 1 to 10. Patient financial responsibility received the highest weighted score. While this survey predates the surge of COVID-19 cases in the U.S., concern among hospital leaders about patients' ability to pay their medical bills has likely intensified as the nation contends with the worst economic crisis since the Great Depression.

This white paper offers analysis of the survey results and offers insights into delivering patients an empathic financial experience.

Source: iMedX
A comprehensive revenue cycle management solution is necessary for all healthcare organizations to survive, recover and protect themselves from losing millions of dollars from unforeseeable events such as the COVID-19 pandemic.

Even with federal relief funding, losses are only offset by 30 percent to 50 percent at larger hospitals. The C-suite of healthcare organizations have growing concerns ranging from revenue and margin pressure to increased revenue cycle complexities.

By utilizing iMedX’s comprehensive RCM solution, healthcare organizations will achieve a resilient revenue cycle through flexible staffing, accurate documentation, integrated technology, powerful analytics and visibility into payer contracts.

This whitepaper offers an overview of the challenges most affecting healthcare providers and details five keys for successful revenue cycle management:

  • Flexible RCM staffing
  • Accurate coding & documentation that includes telehealth
  • Efficient, integrated technology
  • Effective analytics
  • Actionable visibility into payer contracts

Source: Wednesday, July 22nd, 2020 | 1:00 pm - 2:00 pm CT

Drew Koerner, Chief Healthcare Architect, ServiceNow

Kristen Hoyt, ITSM Product Marketing, ServiceNow

Bill Hansey, ITSM Product Marketing, ServiceNow

Source: Bank of America
In an exclusive roundtable, five healthcare CFOs and two finance experts discuss risk management challenges and solutions and the impact of trends including consolidation and new capital spending initiatives. As they look to adapt to seismic shifts in the healthcare industry, hospital and health system CFOs must stay focused and trust their instincts when it comes to managing risks for their organizations.

Report Highlights:

● Core components of hospital and health system risk management

● Key strategies for integration risk management

● How to approach health IT and other capital spending initiatives

● Tips for managing a hospital or health system investment portfolio

● How to improve balance sheets and achieve financial sustainability

Source: Bank of America
In an exclusive roundtable, six healthcare CFOs and one finance expert discuss capital spending toward soft investments as opposed to traditional hard assets. As healthcare becomes more digital, data-driven and focused on value more than volume, hospital and health system CFOs must shift how they are approaching their capital spending and financing for soft investments, like health IT.

Source: Bank of America
In an exclusive roundtable, six hospital and health system CFOs and two healthcare finance experts provide a textured account of hospital and health systems' collection process redesign efforts. From an independent rural health system in Minnesota to the second largest health system in Illinois, the CFOs bring unique perspectives but face common obstacles. Learn how each CFO is redesigning the collection process.

Source: BE Smith
Did you know that Eau Claire, Wis.-based HSHS Sacred Heart Hospital President, and CEO Julie Manas stepped down recently while L. Lee Isley, Ph.D., became president and CEO of Rocky Mount, N.C.-based Nash UNC Health Care? Former CEO of Kingsport, Tenn.-based Wellmont Health System Bart Hove was slated to become CEO of Wellmont's merger with Ballad Health, but he resigned unexpectedly on Feb. 1, four days after Meridian, Miss.-based Rush Health Systems named Larkin Kennedy president and CEO.

The first quarter of 2018 was abuzz with healthcare executive moves, including more than 40 CEOs and 12 presidents who stepped into new roles, retired or resigned during the quarter. Altogether, at least 117 hospital and health system C-suite executives were on the move during the first three months of the year.

Keep track of all the 2018 first quarter C-suite executive moves with this report.

Source: Workday
Health systems' financial needs are quickly changing — and so are the roles and responsibilities of healthcare CFOs.
To meet evolving financial needs, many healthcare CFOs are looking to technology to become more strategic and
agile in today's business environment.

Download the e-book to learn:
Strategies for cost reduction
Innovative budgeting and revenue opportunities
Thought leadership on new technology
Leadership skills required to drive innovation

Source: GE Healthcare
Revenue cycle leaders are the unsung heroes of every healthcare organization. Optimizing revenue cycle management requires that you deliver superhero level effort each day, to achieve the financial results necessary to fund the clinical mission.The purpose of this eBook is to provide the ideas and guidance necessary to help you superpower your revenue cycle and achieve the financial outcomes that are critical to your organization’s success.

The Revenue Hero’s Guide to Revenue Cycle Success shares strategic thinking and provides real-world ideas and best practices you can implement in your own organization, to make a difference for healthcare and your bottom line.

Download this eBook to learn:

Recommended key performance metrics and tips for improvement
Expert tips and tools to maximize front-end collections
Methods to ensure back-end collections success; including denials management

Source: Workday
Various industry headwinds, such as the rise in patients covered by high deductible health plans, have contributed to increased margin pressure at hospitals and health systems around the nation. For healthcare organizations to maintain fiscal health, it's important for leaders to adapt and find areas of operations ripe for costsavings.

First, leaders need to gain a deeper understanding of the true cost of care at their organization, which has historically been a challenge. Hospitals and health system operations have long been stifled by data siloes. These information barriers often result in ineffective collections, supply chain waste and miscommunication across an organization. These barriers need a wrecking ball — enter data analytics.

The following e-book includes 10 must-read articles offering insights into financial, supply chain and human capital analytics, opportunities for savings with predictive analytics and recent news involving Workday, a leading provider of self-service analytics solutions for healthcare providers.

Source: Optum
As margins thin, competition heats up, and consumers are more empowered. Both payers and providers face a strategic imperative to make fundamental changes to their operating model. The CFO’s guide outlines each step in the transformation journey and provides best practices to achieve efficiency, profitability and growth.

Source: Bank of America
In an exclusive roundtable, five hospital and health system CFOs and two healthcare finance experts discuss the consolidation pressures CFOs are experiencing, the types of affiliations they are entertaining or pursuing, and the traits they want most in a potential partner. Learn how CFOs are now increasingly taking on a greater leadership role in evaluating potential affiliate or integrating several organizations.

Source: Bank of America
Hospital and health system executives are wrestling with an uncomfortable reality: Expenses are outpacing revenue and margins are shrinking. The factors fueling this trend are varied and complex, ranging from merger and acquisition activity to provider shortages and regulatory changes. While these external pressures are largely outside of leadership's control, health systems are not without recourse.

Leading hospital and health system CFOs are responding to external financial pressures with internal reassessments of their organization's cost structure. This e-book takes a closer look at hospital and health system cost structures to discuss opportunities for savings, the role of data in identifying savings, and how organizations balance cost structure realignment efforts while maintaining a focus on innovation. The content is based on results of the Bank of America-Becker's survey and a roundtable discussion with two hospital and health system CFOs and one healthcare strategy expert.

Source: Strata
A recent survey of 100 hospital and healthcare executives conducted by Strata Decision Technology and Becker' Healthcare found 90 percent of respondents don't know their cost to provide services. This e-book discusses the need for advanced cost accounting in hospital systems.

In this readers will learn:

Three common issues in hospital cost accounting that must be addressed
Key drivers behind the shift to advanced cost accounting
Strategic benefits of advanced cost accounting applications

Source: Prism
Faced with an ever increasing set of new regulations and rising costs, hospital and health system leaders have been under pressure to increase operational efficiencies and identify savings opportunities without sacrificing innovation. To achieve these aims, healthcare executives are rethinking their approach to long-term strategy development and recognizing that performance improvement initiatives designed to support financial sustainability are required each and every year. This way of thinking and executing is the new normal.

This e-book includes three articles that examine how healthcare CEOs, CFOs and COOs are working to keep their organizations financially viable with more strategic approaches to operations and a relentless commitment to performance improvement. The articles document expert insights and observations given during three events held at Becker’s Hospital Review’s 7th Annual CEO + CFO Roundtable in Chicago Nov. 12-14, 2018.

Source: VisitPay
Increased enrollment in high-deductible health plans has significantly altered the way provider organizations are paid for services. Payments from patients now make up a much larger share of hospital revenue. Since 2012, revenue attributable to patient balances after insurance have increased steadily for health system's nationwide. To maintain fiscal health, provider organization finance leaders must work to optimize the patient financial experience and improve patient payment collection rates.

In 2016, Falls Church, Va.-based Inova Health decided to modernize its billing experience. Its effort yielded significant success, increasing the collection rate for patients with insurance by more than 30 percent. In addition to detailing Inova's success, this e-book examines the forces driving the rise of the patient as payer, assesses the reasons patients don't pay, and offers insights into the emerging tools and strategies executive leaders can implement to create a more streamlined, satisfying billing system. The content is based on a Becker's roundtable discussion with several finance leaders from major health systems.

Source: Optum
Health system challenges are increasingly complex and today’s strategic decisions around clinical and administrative excellence will define care well into the future. Sustainability depends on taking a fresh look at opportunities for innovation, revenue improvement, growth and cost reduction.

This e-book explores the advantages of selectively leveraging industry experts to immediately innovate, enhance and scale revenue cycle operations for more predictable and efficient outcomes. Organizations must lead on quality care delivery while strategically partnering in operational areas to transfer financial risk, align trading partners, leverage global scale and ultimately thrive in this new economic era.

Source: VisitPay
Many in the U.S. hold firmly to the belief that hospitals and health insurers are responsible for driving up healthcare costs. Additionally — in this environment of mistrust — patients are directly paying for a larger portion of their care than ever before amid rising enrollment in high-deductible health plans.

To inspire confidence and trust in their patients, hospitals need to deliver a financial experience on par with what consumers experience in other industries where bills are transparent and making payments is convenient. However, most hospitals fall short of meeting these expectations.

This e-book offers an examination of healthcare's trust problem, an outline of what a world-class consumer experience in healthcare looks like and insights from health systems already delivering a personalized billing experience to patients.

Source: Bank of America
On the Frontlines of Innovation: Executives weigh in on big tech, barriers to innovation and the future of healthcare

Digital innovation has ushered in an era of extraordinary convenience across consumer-driven industries. Today, consumers in areas such as retail and banking experience highly personalized, streamlined interactions that fit neatly into the chaos of modern life. Conversely, the healthcare industry has either been reluctant to, or incapable of, keeping pace with these industries when it comes to consumer-facing innovations. While advancements in clinical care — such as the rise of genetic medicine — have abounded in recent years, many industry decision-makers have been reluctant to overhaul longstanding processes and workflows in favor of holding tight to the status-quo and fee-for-service thinking.

This, however, is changing.

More and more hospitals and health systems are bringing on tech-savvy executives — in either established roles or newly inaugurated positions, such as chief digital officer — to drive innovation in care delivery and patient engagement, among others.

Although hospitals and health systems have intensified efforts to make their operational processes more innovative in recent years, the desire to do so isn't exactly new for many executives. They have craved innovation for much longer. According to a handful of executives who spoke with Becker's during a roundtable discussion sponsored by Bank of America, the healthcare industry's sluggish progress on operational innovation can be attributed more to a set of challenging circumstances and limited resources rather than a lack of will.

Source: Bank of America
The Path to Prosperity: Executive Insights on Fostering Innovation and Making it Stick

Emerging technologies such as artificial intelligence and robotic automation are transforming businesses and economies worldwide — consumer interactions are becoming more personalized, manufacturing and distribution more streamlined, and operational planning more predictive. While these technologies have broad implications for all industries, perhaps no other is more likely to experience revolutionary change as the result of technological advancement than healthcare.

Before hospitals and health systems can innovate effectively and expeditiously, leaders must guide their organizations around numerous barriers. Financial constraints and inherent institutional rigidity can make it difficult for even the most ambitious health systems to innovate. Results from a Becker's Healthcare and Bank of America Merrill Lynch survey of more than six dozen hospital executives conducted in May suggest the most prominent barriers to innovation are budgetary constraints and difficulties generating buy-in from C-level leaders and individual providers.

This e-book examines barriers to innovation, offers insights into balancing cost savings efforts with investment in new technology, and details how leading health systems are preparing for the future amid various industry uncertainties. The content is based on results from the Becker's-Bank of America Merrill Lynch survey and a roundtable discussion among industry experts.

Source: Visitpay
Healthcare's cost crisis is putting the squeeze on patients and providers alike. In recent years, as the cost of care delivery has risen, reimbursements for health systems have declined and patients' out-of-pocket obligations have increased.

The COVID-19 crisis has exacerbated these challenges. Hospital financial leaders will have to find new ways to help their organizations weather this storm, and the patient financial experience will remain among their primary concerns.

This ebook provides an overview of some of healthcare's most enduring challenges and offers insights for healthcare leaders working to transform the patient financial experience.

Source: Optum 360
When it comes to determining emergency department (ED) facility visit levels, providers and payers have different perspectives on ED care and supporting resources. This difference in perspective creates friction. As a result, payers push back on ED facility visit levels and issue downgrades, denials and delays in payment.

In order to counter payer pushback on ED facility visit levels, hospitals must follow precise protocols for maintaining claims accuracy and consistency. In this paper, we present three key elements that hospitals can use to support defensible ED visit-level determinations and a three-step process for diagnosing areas for improvement.

Source: Hayes Management
When it comes to managing risk for today’s healthcare organizations, billing compliance and revenue cycle professionals face a common set of challenges: missed charges, over- or under-reported units, duplicate claims, over- or under-coding, and other issues. Combining forces to address these challenges not only ensures better outcomes, it also reduces the cost of auditing and risk management.

This white paper explains how combining the efforts of both groups under a “revenue integrity” umbrella enables organizations to align resources to pursue common goals such as a more robust revenue stream, decreased compliance risk, and enhanced bottom line performance.

What you’ll learn:

  • Today’s landscape: how healthcare organizations are coping with ongoing changes to regulatory and reimbursement requirements, and the associated risks
  • Billing Compliance and Revenue Cycle oversight: two sides of the risk equation
  • How to leverage analytics to manage compliance risk and optimize revenue
  • How aligning your billing compliance and revenue cycle resources can strengthen overall revenue integrity

Patient Safety and Experience
Source: TeamHealth
A study of claims data revealed CMS was paying billions of dollars to hospitals for providing care to Medicare recipients who had been hospitalized for the same condition within the previous 30 days.

Charged with reducing costs, improving quality and increasing hospitals’ accountability for the care they provide, CMS launched the Readmissions Reduction Program — or RRP — targeting specific diagnoses that comprised a significant percentage of unplanned readmissions. Rooted in the concept of negative incentive, more than 2,200 hospitals were hit with the first round of cuts in 2013.

Today, the jury is still out as to whether the program has improved the quality of care. But one fact is clear — more hospitals are negatively impacted financially by the RRP.

Since the inception of the RRP, TeamHealth has provided insight and strategies to clients, focusing on reducing unplanned readmissions and mitigating the negative impacts on reimbursement, quality of care and patient perception.

In this report, you'll learn how TeamHealth identified a set of “non-negotiables” when devising a plan to address this costly issue: communication, collaboration, comprehensive view of the patient experience and closing the loop to mitigate unplanned readmissions.

Source: Optum360
The evolution of healthcare consumerism — How hospital leaders can bring a consumer-centric patient journey to life

Historically, healthcare has lagged other industries like retail and banking in the delivery of a consumer-centric experience. This is changing, however. As patients' out of pocket spending has increased, so has their desire for convenience and price transparency, and providers are under pressure to deliver on both fronts.

While providers are intensifying efforts to deliver a consumer-centric experience hospitals and health systems face barriers to this goal that are unique to the healthcare industry. Most providers are operating on razor-thin margins with limited resources. Still, hospitals and health systems in highly competitive markets can realize significant advantages from consumer-focused investments.

According to a group of senior executives who spoke with Becker's Hospital Review during a roundtable discussion sponsored by Optum, the shift to a holistic and transparent patient experience requires every aspect of an organization's care and operational model be tailored to support that effort. This ebook details how health systems are embracing new technologies, different ways of hiring, flexible hours of operation and more to bring consumerism to healthcare.

Discussion participants included:

Rob Linnander, Vice President of Revenue Cycle Consulting, Optum360
Laura Anderson, Vice President of Product Management, Optum360
Stan Salwei, Director of Patient Financial Services, Altru Health System (Grand Forks, N.D.)
Rick Lyman, Vice President Revenue Cycle Management, Memorial Hermann Health System (Houston)
Vince Pryor, Senior Vice President & CFO, Silver Cross Hospital (New Lenox, Ill.)
Shelly Schorer, CFO, Northern California Division of CommonSpirit Health (San Francisco)

Process Improvement
Source: Ingenious Med
This white paper shares how three leading healthcare organizations — AtlanticCare Regional Medical Center, Community Health Systems, and TeamHealth — are maximizing their margins while streamlining the workload for physicians and other clinicians amid the pandemic’s ongoing challenges.

Learn how they’re achieving:

  • More efficient charge capture
  • Automated patient attribution
  • Streamlined communication among providers and between providers, coders and billers
  • Greater productivity while reducing physicians’ burden

Source: Smith+Nephew
Most U.S. hospitals rely on clinician education, auditing and chart reviews rather than real-time, patient-generated data to remind staff to turn patients in order to prevent hospital acquired pressure injuries. However, these methods have proven ineffective.

Halting HAPIs in American hospitals demands attention. Recent reports from the Agency for Healthcare Research and Quality indicate that the incidence of many hospital-acquired conditions is falling. However, pressure injuries rates continue to rise despite being a top priority for health systems.

A recent survey conducted by Frost and Sullivan was designed to better understand the persistent rise of pressure injuries and examine potential solutions to the problem.

This report is based on those survey findings and in-depth interviews with 20 healthcare professionals.

Source: Leantaas
In the wake of COVID-19, operating room managers have faced unprecedented challenges with optimizing the OR schedule. For those still relying on manual methods such as phone calls and faxes, significant opportunity exists to make the scheduling process more efficient and improve visibility into the historically opaque OR schedule.

In this eBook, learn to streamline your OR scheduling process, optimally fill open time and increase surgeon and staff satisfaction. Additionally, explore how to address:

1. Block time left unfilled
2. Missed connections between clinics and/or facilities
3. Reallocating surgeon' block time in a more surgeon-centric manner 

Source: Experian
This white paper compares answers from the first State of Patient Access survey (November 2020) with those in Experian Health's State of Patient Access 2.0 (June 2021).

Sample findings:

  • 73 percent of consumers want to schedule their own appointments online
  • Improving the patient experience is a top priority for 93 percent of providers
  • More than 50 percent of providers find it difficult to keep track of changing pre-authorization requirements
  • Just 14 percent of consumers felt their final healthcare cost differed significantly from estimates — down from more than 50 percent in the first survey

These and many other topics were addressed in the survey, making this white paper a useful resource for strategy and planning beyond the pandemic.

Source: Qualtrics
Today’s patients judge their healthcare experiences against their interactions with service providers in other industries. While many healthcare providers are hesitant to think of patients as customers, the patient journey has many similarities to what customers experience with retail, banking, travel and hospitality companies.

In this guide, you’ll learn how to:

  • Embrace the power of omnichannel communication
  • Cultivate a culture of authenticity
  • Personalize the end-to-end journey
  • Capture timely feedback and take action

Source: Wolters Kluwer
The volume of data generated within the healthcare industry is staggering with experts estimating that healthcare data doubles every 73 days.

While this data contains a wealth of patient insights, most healthcare organizations lack the resources, technology and time required to leverage its true value.

In this white paper we share three steps on the road to semantic interoperability that support optimal performance in value-based arrangements.

Download now to learn:

  • Why collecting, integrating, normalizing and interpreting data from across care interactions, devices, apps and settings is critical within a value-based care environment
  • The role of natural language processing and machine learning in effectively managing population health
  • Three strategies for creating a "Rosetta Stone" of health language that will equip you to improve care for entire patient populations

Source: Flywire
For years the U.S. healthcare system’s affordability crisis has made it more difficult for patients to seek and pay for care. This not only has huge implications for patients but also has a profound impact on the revenue cycle for health systems and other providers.

Download this E-book to access 11 must-read articles on the patient affordability crisis and how it’s affecting healthcare. You’ll gain insight on:

  • How healthcare’s affordability crisis is negatively influencing patient decisions
  • How providers are handling patients’ inability to pay for care
  • How technology can make it easier for patients to understand and meet their medical expenses

Source: Cerner
Health system leaders have prioritized expanding their ambulatory footprints for years amid growing demand for more outpatient services and the need to expand access to care. The pandemic has only accelerated this trend, with more systems actively acquiring clinics and surgery centers while also expanding virtual care offerings.

Amid acquisitions and expansions, health system leaders must work to ensure staff are strategically unified and the right technology systems are in place to support high-quality care. Without this integration, organizations are vulnerable to unnecessary operational complexities and care variation.

This white paper offers insights into the integration journeys at three health systems and is derived from interviews with leaders from Roseville, Calif.-based Adventist Health; Phoenix-based Banner Health; and Springfield, Mo.-based CoxHealth.

Source: Vizient
Costs of pharmaceuticals in aggregate are so high, even lower price increases can have a dramatic effect on financial performance. It is critical for pharmacy leaders to be vigilant observers of all changes that impact medication use and cost.

Utilizing Vizient's extensive pharmacy analytics, the Vizient Pharmacy Outlook is an industry-leading report providing drug price inflation projections over the next 18 months across multiple classes of trade and therapeutic areas. Health system and hospital financial and pharmacy leaders rely on this report to budget smarter and prepare for future trends that impact their delivery of care.

Key insights include:

  • Changes in biosimilars for acute care
  • Shifts in non-acute care to outpatient and telemedicine settings
  • Impressions of the FDA Accelerated Approval program
  • Specialty drugs, changes in disease states, and the pipeline

Source: Notable Health
In the wake of the COVID-19 pandemic, investment in population health continues to surge as health systems increase risk-based contracting in response to new incentives created by private and public payers. As a result, leading health systems have turned to intelligent automation as a way to empower their care coordinators and clinicians to identify and engage more patients in need of care, drive patient action, and measure the ROI of their efforts.

This whitepaper walks through 7 proven use cases for improving population health program impact by automating manual and repetitive workflows, and outlines best practices for automating population health workflows.

Download our whitepaper to learn:

  • How intelligent automation can eliminate repetitive tasks for clinicians, and enable them to practice at top of license
  • Why common approaches to population health technology, such as implementing digital nudges for clinicians, often fail to realize expected impact
  • How to avoid increasing administrative burden on clinicians through the introduction of new population health technologies
  • How to automate the identification and engagement of patients with open care gaps
  • Best practices for optimizing HCC coding workflows to ensure appropriate value-based reimbursement

Source: AMA  
COVID-19 has introduced unique stressors to the healthcare community, which will likely have lasting effects in the years ahead. National findings from the AMA's "Coping with COVID-19 for Caregivers” survey provided important insights into healthcare workers' experiences over the past year. Nearly 1 in 4 physician respondents said they were likely to leave practice within the next two years.

Download the summary report to learn more about these insights and discover organizational well-being resources available through the AMA Health System Program.

Key insights include:

  • What insights have we gained from healthcare workers' experience with COVID-19?
  • Do care teams feel valued by their organization?
  • How has COVID-19 affected the team's sense of meaning and purpose?
  • What organizational resources are available to support physician well-being?

Source: Cardinal Acute
The past year and half has tested healthcare supply chain leaders’ strength and resilience, forcing them to reimagine their strategy amid a global public health crisis. Now more than ever, supply chain leaders need to stay on top of the industry’s latest trends in order to ensure success for their organizations and positive outcomes for patients.

From how to effectively use tracking technology to ensuring the supply chain is clinically integrated to how sustainability can reduce costs, there are key trends of which supply chain leaders must be aware.

Download this whitepaper to learn how to:

  • Reduce supply chain costs
  • Prepare for the next healthcare crisis
  • Track the supply chain more effectively

Source: CoverMyMeds  
Providers and care teams are often searching various sources for multiple types of data to inform medication choice and access conversations with each patient.

Scattered, often unavailable, information creates frustrating workflows and wastes valuable time that could better be spent on high-level tasks and interactions. This can further lead to care team frustration and poor patient outcomes.

Patient-considerate and patient-facing technology can help fill in missing data at various points in the patient journey, saving care teams time and giving patients a voice in their healthcare journey.

In this report, CoverMyMeds explores:

  • The impact of information gaps on quality of care
  • The role interoperable technology can play in providing a single source of care team data
  • How integration and automation could have a positive influence on reducing care team burnout

Source: Cardinal Health
Many ASCs are still grappling with pandemic-related supply shortages, rising costs and inventory management issues. To navigate these challenges, supply chain leaders will need to adopt more creative and agile solutions.

These eight articles are must-reads for supply chain leaders who want to stay ahead of the curve and position their ASC for success. They contain insights on topics such as improving surgery center efficiency, addressing burnout and long-term capital planning.

Source: 3M
Because COVID-19 cases have largely declined since the start of 2021, hospitals and health systems have been able to shift more focus back to the long-term goals of driving down costs, improving care quality and enhancing clinician workflow processes.

3M and Becker's Hospital Review recently surveyed dozens of hospital and health system executives about the ongoing obstacles in the way of those mission critical goals, and the technology they're relying on to make progress.

In this whitepaper, you'll learn:

  • The value of speech recognition technologies in enhancing EHR documentation workflow
  • The tech-driven solutions organizations are using to address denials and enhance clinical care documentation
  • What solutions hospitals and health systems are using to accelerate the shift to value-based care

Source: AvaSure
Historically, hospitals and health systems have used “patient sitters” to provide one-on-one monitoring support for patients. Since this approach is costly and inefficient, virtual sitters that can monitor multiple patients simultaneously have become one of the fastest growing trends in virtual care.

Ochsner Health adopted a centralized patient monitoring model, which allowed the New Orleans-based health system to have eight or nine technicians monitoring 90 to 108 patients instead of using individual sitters for each patient. The model delivered a clear return on investment for the system, while also supporting revenue-generating opportunities.

In this whitepaper, you’ll learn how centralized monitoring systems like the one used at Ochsner Health can:

  • Improve safety and support for patients and staff
  • Result in a 90 percent cost reduction
  • Potentially integrate with other centralized healthcare services

Source: Doximity
The healthcare ecosystem is constantly expanding and evolving. Incumbent participants — such as providers, payers, suppliers and regulators — are now joining new entrants as disruptors to the system.

To better leverage the new healthcare ecosystem, healthcare leaders must take on four distinct imperatives. To do so, they should consider outside partners who can deliver more: data, access and improved patient experience.

In this whitepaper, you will gain strategies for:

  • Embracing new technologies
  • Building a customer-centric focus that emphasizes access
  • Adopting non-traditional partners
  • Improving access, quality and affordability

Source: Intuitive
With the upsurge of a value-based reimbursement landscape, better surgical outcomes and reduced readmissions are critical. That's why hospitals and health systems around the world have increasingly adopted minimally invasive procedures and built strong robotic-assisted surgery programs.

For many healthcare executives, cost concerns have made them hesitant to invest in surgical robots. However, when built right, a robotic surgery service line can enhance operational efficiencies and reduce the total cost to treat.

This ebook explores the value of robotic surgery in a value-based market, as well as the key considerations needed to shape a viable program.

Key learning points:

  • Financial and operational benefits of robotic surgery
  • 4 steps health systems can take for robotics to enhance economic value
  • Real-world insight on how health systems decreased costs after transitioning to robotics

Source: Keybank
Supply procurement and vendor payments have become a complex, time-consuming and costly problem for too many providers.

A supplier payment platform can help providers understand what's working well in their supply management processes and what could use improvement. While healthcare and hospitals systems have historically lagged in adopting automation for invoices and payment processing, those who have are able to strengthen their supply network and use their internal resources smarter.

In this white paper, learn how your organization can:

  • Use rebates and bargaining power to work with large medical suppliers
  • Customize your supply procurement approach
  • Implement an automated accounts payable platform

Source: Cardinal Health
Amid industry disruption and various challenges created by the COVID-19 pandemic and recent natural disasters, health systems have continued to face ongoing financial pressures. To mitigate these challenges, many health systems have turned to new strategies and care models. These initiatives, however, often introduce new operational requirements.

Health systems are striving to enhance the quality of patient experiences and outcomes, while simultaneously expanding and growing the business aspects of healthcare delivery. This white paper offers an overview of recent industry challenges and insights into new approaches to strategic planning.

Key insights include:

  • The role of specialty medications in the modern care continuum.
  • The industry pressures affecting all sites of care.
  • Four questions all health system leaders should ask when developing a successful growth strategy.

Source: Cardinal Health
Hospitals and health systems responded swiftly. A shift toward more ambulatory care and the value of virtual care solutions are just a few of the trends emerging from the shadows of the COVID-19 pandemic.

Earlier this spring, Becker’s Hospital Review and Cardinal Health convened a group of health system leaders to discuss how their organizations responded to the COVID-19 pandemic and how they’re adapting their strategies moving forward. This whitepaper summarizes insights from that discussion.

Source: TeamHealth
Timely clinician-patient communication is already a top priority for every health system. However, special challenges brought on by COVID-19 exposed new truths about the need for an empathetic, relatable information exchange. TeamHealth performed a deep dive into the core elements of patient experience during COVID-19 and beyond, which are outlined in this whitepaper.

Key learnings:

  • How to address patient experience in a COVID-19 world
  • The benefits of improved patient experience
  • How TeamHealth clinicians are using innovative ways to connect with patients

Source: Ribbon Health
As patients increasingly move between care settings, referrals are the most critical influences on healthcare experiences and outcomes. Over half of providers are dissatisfied with their current referral process, and this impacts a third of patients in the U.S. who are referred to a specialist each year alone. It’s no surprise that providers and digital health innovators are seeking to ensure a seamless process — whether it's in-person or virtual care — but the data that these organizations rely on to power this process often stands in the way.

This whitepaper will cover:

  • Impact of broken referral management on patients, such as 33% of patients not following through on a referral
  • Current provider data and infrastructure barriers to referral management
  • How a patient-first approach to provider data can improve patient care journeys

Source: VisualDx
Racial bias is a pervasive issue plaguing healthcare, and industry leaders are unsure how to best address it.

Health systems’ chief digital officers, chief medical officers, chief quality officers, chief innovation officers and educational deans must reevaluate their digital resources and encourage the use of equitable evidence in medical education and within the exam room. And these actions are needed urgently.

This whitepaper offers a digital solution to the following three problems:

  • Most clinical knowledge resources are not equitable.
  • Artificial intelligence and machine learning algorithms are not trained on representative data.
  • Digital medical education tools and training lectures lack equity in representation of skin of color.

Source: Infor
As the industry begins to move forward, providers, health plans and technology companies will continue advancing healthcare innovation, aiming to transform patient care and bridge the gap between clinical and business operations.

These eight articles are must-reads for healthcare leaders who want to pursue successful innovation programs. They contain insights on topics such as interoperability, artificial intelligence, how to build resilient clinical teams and how to prepare for future health crises.

Source: ProviderTrust
With the rapid growth in telehealth across the U.S. in 2020, Amwell, a large telehealth provider faced the need to scale quickly, including their compliance monitoring efforts. When the pandemic first hit in April 2020, Amwell was utilizing ProviderTrust, which provides smarter compliance monitoring solutions, for OIG exclusion monitoring and another vendor for sanction screening and Medicare Opt Out list monitoring.

Source: Ontario Systems
Between COVID-19-related financial challenges and an increasingly remote workforce, healthcare systems are struggling to navigate this new terrain. Many are taking a hard look at their accounts receivable (A/R) processes, determined to find ways to improve efficiency and productivity for better long-term financial health. By simplifying their A/R operations in one easy step, leading providers across the U.S. are transforming the back end of their revenue cycle.

Download this eBook to learn:

  • The three pillars of A/R optimization—and your biggest barriers to progress
  • The hallmarks of a high-performing A/R operation
  • Real results leading providers have achieved 

Source: CareCredit
Patients are struggling with healthcare’s financial burden, as Americans’ average income has not kept pace with rising costs. Additionally, patients expect healthcare to have the same convenience and transparency they’ve come to enjoy in industries such as retail or banking.

Seventy percent of hospital executives said they had plans to expand price transparency, but only 25 percent said they strongly agreed that their staff was well-prepared to have financial conversations with patients, according to a survey conducted in early 2021 by CareCredit and Becker’s. This incongruence between priority and ability sheds light on a crucial area hospitals need to improve upon to deliver a consumer-centric, transparent experience to patients.

Source: Optum 
Health inequity is costing health organizations and communities over $93 billion in excess cost and over $42 billion in untapped productivity. Millions of people are not able to receive the care they need or achieve good health. Communities are looking for leaders who can address the structural bias that allows health inequities to remain.

Source: MDVIP
With the rise of consumer-directed healthcare, discerning patients want choice and are expecting a higher level of service, including more quality time with a physician and less time in the waiting room.

When their experience in traditional, volume-based medicine falls short, they seek care elsewhere, often outside your hospital system. This is why investigating an innovative primary care model is a valuable strategy to address increasingly savvy patient needs in order to retain current customers and attract new ones.

Source: ServiceNow
To remain competitive, healthcare organizations must meet today’s challenges while preparing for the next major crisis. Learn how you can improve outcomes by providing a better experience for both patients and clinicians. Download our ebook on elevating patient care with connected digital workflows.

Learning points:

  • 10 best practices to solve last-mile vaccine management
  • 5 steps to a safer workplace for everyone
  • How 2.5 million high-risk citizens were vaccinated in Scotland

Source: Bright.MD
More than two-thirds of provider executives plan to use more care navigators in 2021. As health systems look for ways to recover after the pandemic, why are so many executives focused on navigation and care coordination? The answer lies in exploring how effective navigation addresses five of healthcare's biggest challenges in 2021 and beyond.

Source: Molnlycke
Traditional transactional relationships with suppliers are becoming things of the past. Today, value-analysis professionals (and other leaders responsible for a healthcare organization's bottom line) are actively seeking to blaze new paths forward toward value-based partnerships and contracting.

In January, Molnlycke assembled an advisory board of value analysis leaders to discuss how suppliers can achieve more meaningful relationships with healthcare organizations. This e-book provides an overview of the main themes that emerged from the discussion.

Read this whitepaper to learn:

How healthcare organizations can form meaningful relationships with suppliers
The qualities of a strong value-based partnership
The evidence value analysis committees seek to inform their decision-making process

Source: Elsevier
During early surges of COVID-19, treatment protocols evolved at a rapid pace. Healthcare leaders had to keep their strained teams up-to-speed on the most recent developments.

Clinical knowledge is inherently dynamic, but the way healthcare leaders attain this knowledge can sometimes seem static. For hospital leaders, having the ability to track search data within reference tools to understand what clinical information their clinicians need and in what form they need it is crucial both during and after a crisis.

This research guide includes: 

  • A timeline of COVID-19 research trends
  • A breakdown of how research data can inform continuous care improvement strategies

Source: Ultimate Kronos Group
Healthcare needs to more effectively use labor resources and recruit talent. COVID-19 has shown the importance of having the right staff in place. Organizations have realized that without centralized staffing and scheduling they have poor system wide resource visibility. This inhibits their ability to efficiently manage labor resources and meet patient care demands. They are now taking the time to reevaluate current staffing and scheduling processes to ensure that they can match the need for care with the right resources in the right setting.

Source: Phreesia
The patient referral process should facilitate effective communication among providers and support coordinated care. However, as it stands today, referrals are often challenging for everyone involved.

Read this white paper to learn:

  • How providers decide when to refer patients and to whom
  • Referral senders' goals and the challenges they face when communicating with referral receivers
  • Opportunities for technology-based referral solutions that support all providers and eliminate obstacles to high-quality care

Source: Optum
Healthcare provider leaders shared their viewpoints with Optum and Scottsdale Institute on how pandemic related disruptions will influence the way care will be delivered, managed and paid for moving forward. Read this report to understand where providers see progress in the digital road forward, putting consumers at the center of care, and challenges they will continue to face.

Source: Attainia
Construction and renovation projects in the healthcare industry are complex due to facility-specific demands and the ever-changing nature of medical technology. This guide provides key considerations to help make your next equipment planning project a success.

In this report you will learn:

  • Why a cross-disciplinary team is critical to success
  • The importance of establishing and driving a medical equipment standards program
  • How the right tools can enhance collaboration and optimize equipment purchasing decisions

Source: Optum
Despite COVID-19 adjustments, many health organizations are still not used to treating members or patients like consumers. With safety concerns, cost pressures and competitive threats, health organizations are thinking differently about attracting and retaining customers.

This e-book highlights innovations and success factors across the consumer health experience, including:

  • Shopping for benefits
  • Staying well
  • Choosing care
  • Receiving care
  • Managing conditions
  • Saving and paying for care

Source: ABILITY Network
Nursing shortages and staffing issues threaten your organization’s ability to deliver quality patient care. With those challenges amplified by COVID-19, staffing initiatives that promote nurse satisfaction and engagement need to be a key priority.

This whitepaper outlines seven staffing strategies that value, protect and optimize nurses.

  • Key learning points:
  • How to make staffing and scheduling a collaborative process
  • Streamline the open shift management process
  • Make it easy to access and act upon critical staffing information

Source: TeamHealth
Inconsistent communication within emergency departments can make an already stressful patient experience worse. Based on the company’s work with leading hospitals and health systems, TeamHealth has developed the A-PEX program to ensure outstanding performance in patient experience.

Source: Podium
In today's world, patients start researching healthcare decisions online first. From simple health questions to selecting a new provider — patients seek out peer reviews and third-party commentary before they make a healthcare decision. And each of these areas impacts a healthcare organization's perceived online reputation.

Read this whitepaper to learn:

  • How to impact patient reviews to improve your average star rating
  • What best practices to implement to increase your number of patient reviews
  • Why reviews influence search results and patient growth
  • What to expect in future online presence trends for healthcare

Source: AvaSure
In early 2019, the WHO proposed making 2020 "the year of the nurse and midwife" given that 2020 would mark the 200th anniversary of Florence Nightingale's birth, the woman widely considered to be the founder of modern nursing. 2020 would indeed become "the year of the nurse," testing these crucial front-line providers in unprecedented ways. By year's end, the immeasurable importance of nurses was clear to all.

Source: ServiceNow
Healthcare is a 24/7 industry. Yet, many organizations still rely on a shared services operation to provide services and information for employees from just 8 a.m. to 5 p.m. This approach is no longer acceptable.

Download the ServiceNow whitepaper to learn:

  • How the COVID-19 pandemic has accelerated digital strategy development
  • Missed opportunities for digital employee engagement in healthcare
  • Methods and best practices for implementing new tech solutions

Source: Everbridge
COVID-19 has tested the limits of the healthcare system for more than a year. Healthcare providers are now juggling the challenges of treating patients with and without COVID-19 while executing mass vaccination campaigns. However, the pandemic has also revealed new opportunities for telehealth, collaboration tools for remote teams and technology applications that improve the patient experience and provider safety.

Source: Zipari
Healthcare payers and third-party administrators need digital customer experience (CX) solutions designed specifically for them and their consumers. Use this new guide to quickly initiate a CX strategy that is powerful enough to fuel better outcomes, drive value, and achieve higher ROI.

Fill out the form to get the guide, "Cut to the Chase: The Simplified Blueprint for Payer CX Success," and read about:

  • The 3 strategies for creating the most impactful consumer experiences
  • The trouble with off-the-shelf customer relationship management systems
  • The one-stop-shop software solution for accelerating speed-to-market and speed-to-value

Source: QGenda
It’s no surprise that capacity optimization is at the top of the list when it comes to healthcare priorities. The capacity problem has been exacerbated by the pandemic and healthcare organizations are searching for the right ways to optimize their use of providers, rooms, and resources.

Read this eGuide to find out:

  • How lack of capacity optimization affects providers, patients, and revenue.
  • How provider scheduling, room scheduling, and workforce analytics solutions help organizations solve the capacity problem.
  • Strategies you can implement to address capacity challenges.

Source: Medallia
The COVID-19 pandemic has sparked dramatic transformations in the patient experience. From a heightened emphasis on safety to the massive expansion of telehealth, one thing continues to remain constant: The importance of the provider-patient relationship.

Survey finding themes explored in the report:

  • Key aspects of the care experience that have always been central to the patient satisfaction
  • Patients are more attuned to safety
  • Patients are using telehealth services in record numbers
  • COVID-19 patients are straining hospital capacity and reporting poorer experiences

Telehealth adoption has skyrocketed due to COVID-19, and the demand for virtual tools is here to stay: Two-thirds of patients plan to continue using telehealth after the pandemic.

Download this white paper to learn:

  • What an integrated hybrid care delivery model is and how it differs from just adding telehealth care options
  • The risks of not offering a variety of care-delivery options—to both patients and system revenues
  • 4 best practices to get you started

Source: RingCentral
Cloud communication technologies can enhance member engagement, support new collaboration-based workflow models, boost employee retention and increase payers’ flexibility, agility and efficiency.

In this whitepaper, you’ll learn:

  • The kind of personalized experience members expect from payers
  • How cloud-based communication technologies give payers better security and efficiency
  • How analytics from digital member engagement platforms can optimize payer performance
  • How digital engagement tools generate higher employee satisfaction and retention

Source: AGFA
Enterprise imaging — or EI — plays an important role in the shift toward value-based care and is the next logical investment for many following the electronic health record.

In this report you will learn:

  • What are the different technology approaches to managing imaging across the enterprise?
  • How can converging imaging workflow and infrastructure support my business growth initiatives?
  • What are the key financial and clinical care metrics that can be used to measure the benefits of enterprise imaging?
  • How do I build an effective governance team to oversee my enterprise imaging project?

Source: Philips
Health systems striving to deliver quality care at a sustainable cost are facing turbulent times. Leaders across the healthcare spectrum are collaborating with strategic partners to co-create innovative solutions.

In this whitepaper, you’ll learn:

  • Ways long-term strategic partnerships can improve health systems
  • Practical considerations for selecting strategic partners
  • Case studies about innovation approaches and successful outcomes

Source: Solutionreach
Now that the COVID-19 vaccine is here, patients have questions. To ensure a smooth vaccine rollout, it's critical to be proactive and deliver clear information to patients via text, email, and other channels. Strengthen your organization's vaccine communication efforts with templates from this booklet.

The E-book shares key templates on:

  • Frequently asked questions
  • Dispelling common myths
  • The vaccine’s safety and efficacy
  • Vaccine appointment reminder check-list

Source: Clearwave
We are seeing a paradigm shift in healthcare solutions following a tumultuous 2020. Finally, the need for patient self-scheduling is aligning with the patients' embrace of its adoption.

In this ebook, we'll take a closer look at six significant facets of scheduling for 2021 to paint a clearer picture of what's in store for smart scheduling and healthcare operation. Trends include:

  • Personalization
  • Instability and agility
  • Hybrid care
  • And more!

Source: Podium
Your health system cannot improve unless you consistently track data on quality of care, patient engagement and internal efficiency. However, with a surplus of data and digital tools, health system leaders can be unsure about what metrics to pay attention to.

Download this whitepaper to learn:

  • 9 critical marketing metrics for healthcare
  • How to find each metric (with examples)
  • A clear action plan to improve in each area

Source: hc1
Precision health has the potential to dramatically transform the healthcare landscape, but the reality of leveraging it effectively can be complex. WIth the right data insights, precision healthcare can produce better patient outcomes by accurately matching the right treatments with the right patients.

Source: Medxcel
In January 2020, news of the novel coronavirus began to hit headlines. At the time, it was just background noise for most of the population, but Medxcel was already prepared to face what would become one of the greatest healthcare challenges the United States has ever faced. This white paper details how proactive planning allowed for the continuation of hospital operations during COVID-19.

Download this whitepaper for a closer look at:

  • Laying the foundation for a proper emergency plan.
  • How associates can ensure the highest level of care during a crisis.
  • Preparing for future pandemics and other difficult situations.

Source: Optum
Collaboration between payers and providers has been essential to healthcare's pandemic response. Payers have enhanced reimbursement for virtual care services to help providers deliver the care patients need remotely. The widespread adoption of virtual care technologies and the commitment of payers and providers to collaborate signifies a paradigm shift in the industry. This shift will have broad implications for payers, providers and patients.

Source: Elselvier
Nurse residency programs have become a key focus of hospitals and health systems seeking to better prepare new nurses for the workforce, strengthen engagement and support, and reduce turnover.

In this white paper, expert Kandi Helminiak, RN, BSN, explores:

  • Leading factors contributing to new nurse turnover and burnout
  • Core barriers impeding new nurse readiness and satisfaction
  • Strategies to advance new graduate nurses’ performance and progression

Source: Intelligent Medical Objects
There’s no denying the delicate balancing act between prioritizing patient care and staying financially afloat. So, when actions can be taken to advance both of these pressing priorities, it’s a win all around. It’s also where specificity comes into play.

Download the guide for a closer look at:

  • The effect of capturing and keeping data granularity at the patient and population levels
  • The implications of “specifically specific” standardized codes
  • How clinical interface terminology solutions can bolster a wide range of data-driven initiatives

Source: Steris
When building or renovating hospital sterile processing departments, the importance of uptime and sterility assurance cannot be overlooked. Implementing the STERIS Mobile SPD, a mobile sterile processing solution, helps hospitals eliminate phases of construction in the sterile processing environment without restricting designs, increasing risk of contamination, or interrupting care.

Source: symplr
Whether it's in a single hospital or in a large health system, on average the healthcare workforce accounts for more than 54 percent of operating costs. These dynamics have spurred organizations to focus on strategies to optimize their workforce to reduce costs and enhance productivity.

Source: Intuitive
Modern surgical excellence is less the product of virtuoso talent than it is the collective efforts of a team that not only includes individual clinicians, but also operational administrators and executive-level, decision-makers all aligned under the tenets of the Quadruple Aim.

  • Key learnings include:
  • The three pillars of surgical excellence
  • Insights on measuring clinical and economic performance
  • A breakdown of a cohesive surgical ecosystem
  • Looking at the total cost of care

Source: Solutionreach
The pandemic has highlighted how critical a real-time communication tool like text can be, especially in getting out urgent messages to huge numbers of patients.

Think phone calls are the way to go? The response rate for text messages is 209 percent higher for text messages than phone calls.
That's just one reason to consider texting your patients.

Source: DailyPay
Since 2015, the average hospital turned over 89 percent of its workforce, according to an analysis of industry data conducted by DailyPay. Market analysts say that healthcare's turnover is second worst, only to hospitality.

Read the guide to learn:

  • How you can improve attrition in the healthcare industry
  • The true cost of turnover and staffing gaps
  • An overview of a payment tool designed to fight turnover

Source: Philips
Stronger, more resilient care organizations can respond faster, adapt easily and provide higher-quality care to more people both virtually as well as inside hospital walls. This is a critical moment in our nation's history. To help people stay healthy, prevent illness and receive care when and where they need it, hospitals — the foundation of our healthcare system — must extend care beyond their walls.

Source: Well
Patient communication has changed dramatically since the onset of the pandemic. Relying on call centers to answer patients' questions and reschedule appointments isn't adequate in the quickly changing environment of COVID-19. New workflows have emerged to reach patients, and have been validated by leading hospitals.

In this report you'll learn how to:

  • Enable touchless patient intake through a virtual waiting room
  • Automate telehealth appointment coordination
  • Reach chronic care patients to reduce gaps in care and improve outcomes

Source: Kalderos
During the summer of 2020, a handful of major drugmakers caused upheaval in the pharmaceutical industry when they announced changes to their participation in the 340B Drug Pricing Program, eliciting condemnation from providers and their allies.

Key learning points:

  • Recent changes to drugmakers’ participation in 340B Drug Pricing Program
  • The role of contract pharmacies in 340B
  • The consequences of cutting out contract pharmacies

Source: HealthStream
There’s no doubt that staff education and development activities need to be more efficient and personalized for the learner.

HealthStream recently surveyed industry leaders in the areas of employee education and development to understand their opinions on adaptive learning and how they are implementing a personalized approach.

Find out the results of the survey in this white paper as well as:

  • The most prevalent education and training challenges facing healthcare organizations
  • How organizations currently use assessment tools to tailor education and training
  • Why an adaptive and personalized approach to learning benefits both the employee and organization

Source: symplr
The current dynamics in healthcare have organizations focused on strategies to optimize their workforce. Forward-thinking health systems — such as Grand Rapids, Mich.-based Spectrum Health and Durham, N.C.-based Duke University Health System — understand that workforce management strategies should apply not only to nursing, but to every department and group, for a standardized approach.

This case study looks at how some organizations are containing costs, impacting staff engagement and positively impacting patient care, by taking an enterprise-wide approach to workforce management.

  • An enterprise-wide approach to Workforce Management
  • Increases visibility to key data
  • Impacts the ability to optimize resources
  • Improves efficiencies

Source: Intuitive
Initial surges of COVID-19 in spring 2020 put many of the nation's health systems on their heels — supply chains were disrupted, staff were spread thin and budgets were upended by halted elective procedures and facility transformations to make room for novel coronavirus patients.

Elective services and nonurgent surgical procedures have since resumed at most hospitals and surgery centers. This is good news for patients and hospitals, but it's not indicative of a return to normal. Surgical care has been transformed by new safety concerns as hospitals work to offer extra layers of protection amid the pandemic.

How health systems were navigating the surgical backlog and the industry's new normal was the topic of a Becker's advisory call conducted in conjunction with Intuitive in August. The following e-book is based on a conversation of seven hospital and health system leaders.

Organizations represented on the call were:

  • HSHS Sacred Heart Hospital in Eau Claire, Wis.
  • Franklin, Tenn.-based Community Health System
  • Hartford (Conn.) HealthCare
  • Houston Methodist
  • Hackensack (N.J.) University Medical Center
  • M Health Fairview in Minneapolis
  • Milwaukee-based Advocate Aurora Health

Source: Hyland
To better understand healthcare leaders' approaches to change management amid COVID-19 and the potential lasting changes the pandemic could have on the healthcare operations, Becker's Hospital Review convened a group of hospital and health system executives for an advisory call in September.

Organizations represented on the call included Akron, Ohio-based Summa Health System, The HSC Health Care System in Washington, D.C., and University of Illinois Hospital and Health Sciences System, among others.

Read the E-book to learn about:

  • 3 pivots made by health systems during the early months of the pandemic
  • 3 2020 healthcare transformations likely to last into the future
  • 3 unanswered questions related to the use of technology solutions in a post-pandemic future

Source: CarePlus Anesthesia Management
Gastroenterologist and ASC owner Jeff Williams shares six ways professionalized anesthesia management helped his fast-paced surgery center improve efficiency, volume, and revenue – and eliminate costly and frustrating staffing headaches.

Learn how professionalized anesthesia management adds value to both the internal anesthesia team and to the surgery center as a whole through:

  • Recruiting expertise
  • Clinical strength & alignment
  • Physician control
  • Financial metrics
  • And much more

Source: Iron Mountain
"Business as usual" is a thing of the past.The COVID-19 pandemic disrupted businesses, professionals and consumers worldwide. No single industry has proven immune, and organizations now face new operating processes, safety protocols, public health guidelines, and federal and state regulations. 

As COVID-19 cases continue to surge in most parts of the country, health systems are faced with dual short- and long-term threats related to their supply chains, operational resiliency, remote work and infrastructure. Their reality is the ultimate juggling act: Meeting the virus' demands on the system and keeping employees and patients safe, while also assessing whether they have the critical information, assets and processes in place to best respond to current and future crises.

This e-book explores the critical role of information in health systems' pandemic response: Is it accurate and trustworthy? Is it secure? Is it easily accessible? Does it provide insight to inform decisions? Successful organizations can answer "yes" to all of these questions. If yours cannot, this e-book just became a must-read. 

Source: Syft
Properly managing and tracking patients after death, often referred to as decedent management, is a highly complex and challenging process. Key tasks include properly tracking and transporting deceased patients; communicating with internal and external stakeholders; supporting deceased patients' loved ones; and ensuring no errors occur.

In this whitepaper, decedent management experts from Vanderbilt University Medical Center, Nashville VA Medical Center, and more, share how hospitals can quickly and easily optimize their decedent management processes and reduce their risks.

Key takeaways include how to:

  • Eliminate errors in processing patients after death
  • Improve relations with deceased patients’ families
  • Increase organ and tissue donations and autopsies
  • Easily create more efficient, optimized workflows
  • Enhance compliance with city, state, federal, and Joint Commission requirements

Source: Surgical Solutions
American healthcare is undergoing a transformation. Changing demographics, technological development and new policy measures have all affected the way we deliver and pay for care. Perhaps nowhere are those changes more evident than in the practice of surgery.
Operating rooms have long been a major source of revenue for healthcare providers. Yet, as the economics of healthcare shift, health systems have experienced shrinking margins.

This whitepaper explores key benefits of partnering with vendors by identifying four key trends affecting hospital performance and by analyzing how third-party service providers can help hospitals adapt to those trends. The findings reflect the experience at two health systems, Erlanger Health System and Baystate Health, where healthcare teams benefited from implementing contract service solutions, the results of which are profiled as case studies in this whitepaper.

Source: Wolters Kluwer
Although proper dose adjustments for kidney function is well-recognized as an important issue, drug dosing is often not as straightforward as it seems. It must be tailored to each patient’s condition, age, renal and hepatic function, comorbidities and concurrent medications. Good references for dose adjustments tailored to kidney function are lacking, so care teams must make decisions without reliable guidance. A one-size-fits-all standard medication dose that fits all patients doesn’t exist.

Key takeaways:

  • The danger of incorrect medication and dosing decisions
  • Why half of patients in ICUs need medication dose adjustments
  • How care teams can safely adjust drug doses
  • What the Lexicomp editorial team is doing close the gap in dosing recommendations

Source: Optum
In this time of uncertainty, thriving health systems are moving quickly and acting intentionally. They are adapting and innovating because they must. Think about what you were able to overcome and achieve in the last six months that you could not have imagined doing even a year ago. This is a watershed moment that will reward those who prepare with a point of view, respond methodically to challenges and crises and proactively organize to improve their organizational agility. Intentional action today enables you to quickly and successfully navigate an environment where decisions must be provisional and disruption comes from every direction.

This whitepaper offers leaders an approach for developing “intentional agility”— the capability to move through a rapid cycle of strategy, change management and execution — in order to adapt and thrive amidst uncertainty.

Key learnings include:

  • How to advance the critical elements of intentional agility
  • What has worked well for progressive health systems
  • Diagnostic questions to assess your organization’s agility

Source: Glytec Systems
In the midst of the COVID-19 pandemic, emerging data suggests that glycemic control for patients with and without a previous diagnosis of diabetes is a critical component for managing the care of critically ill patients.

In this executive summary, you'll learn:

  • The striking mortality results of recent COVID-19 research about patient outcomes related to hyperglycemia
  • How hyperglycemia in COVID-19 patients impacted length of stay
  • Best practice for inpatient glycemic management and what you can do now to improve glycemic management for your patients

Source: Compass One
The Five Pillars of Safety in Healthcare details strategic best practices to mitigate Healthcare Associated Infections (HAIs) and infection transmission. The white paper also highlights the ways standard operating protocols should be enhanced and expanded during a pandemic.

Inside you'll find:

  • The paper discusses the five pillars needed to approach healthcare safety, holistically creating a safer environment to heal, visit and work.
  • The paper details the impact of Patient perceptions of cleanliness, food service and other experiential elements that shape the Patient’s overall impression and drive hospital recommendations.

Source: Vituity
Health systems have never been more open to investing in patient-centric delivery solutions. As a result, front-line initiatives that previously took months to implement now come online in a matter of hours. In this report, leaders in acute psychiatry, hospital medicine and neurology offer their perspectives on recent changes that define a new standard of care. Here are just a few of the topics covered in the whitepaper:

  • Hospital Medicine: In-patient care beyond four walls
  • Acute Psychiatry: A roadmap to improved equity and access
  • Neurology: Rising to the challenges of a high-demand specialty

Source: NRC Health
As a result of COVID-19, the future of healthcare has arrived earlier than anyone expected. Healthcare consumers are suddenly experiencing new technologies like telehealth and online appointment-setting on a regular basis.

One domain of the industry, though, still lags behind: patient feedback. It’s long past time for health systems to bring their feedback operations into parity with the rest of their consumer experience.

In this whitepaper, NRC Health shows leaders how. They’ll learn:

  • How to update survey methodologies to maximize response rates
  • How to use open-ended questions to explore consumer sentiment in depth
  • How to use this data once they’ve acquired it

Source: symplr
A survey of nearly 300 healthcare executives revealed what every healthcare manager needs to know -- the best way to manage workforce issues to balance clinical and financial outcomes.

This whitepaper takes a closer look at the five key strategies that are elevating care quality and driving down labor costs through better workforce optimization.

Source: symplr
In communities across the United States, COVID-19 has helped shine a light on healthcare organizations' access vulnerabilities.

Are you feeling the weight of potential compromises to the safety and security of your patients and staff? In this ebook, you’ll learn key benefits of creating a strong visitor management policy and backing it with a platform that can flex to meet your organization’s needs.

Download this ebook to learn:

  • Why healthcare facilities are now taking a closer look at visitor policies
  • How to evaluate the features and benefits of visitor management systems for your healthcare facility
  • How you can make simple improvements for better on-site visitor management

Source: Hyland
As COVID-19 approached the U.S. in early 2020, hospitals rushed to move as many employees as possible to remote working status and take safety precautions for essential staff. It was unprecedented change in an excruciatingly short period. It was what one healthcare CIO called "rapid response at scale."

For many, taking on that innovation wouldn't be possible without the flexibility and security of the cloud. This CIO-focused white paper examines the cloud's role in crisis management, how health system leaders can ensure business continuity amid upheaval and how leaders can rapidly deploy critical solutions at scale.

Source: Conductiv
With the emergence of the COVID-19 pandemic, business continuity became a matter of survival for many hospitals across the country. Soaring demand and supply shortages thrust supply chain organizations to the center of boardroom-level focus. Underpinning these conversations are the suppliers, including third-party services, which play an incredible role in the evolving response.

Download the short article to learn the four keys to success to optimizing hospital-supplier relationships post-pandemic.

Source: Solutionreach
Has COVID-19 changed the way patients want health systems to communicate with them?
SR Health by Solutionreach commissioned a survey to find out.

Download this white paper to learn how COVID-19 has impacted patients’ desire for automation and tools like text and telehealth. And discover why support for digital communication is an opportunity to improve patient satisfaction.

Source: Vituity
The initial phases of the COVID-19 pandemic tested the U.S. healthcare system in unprecedented ways. Providers across the country raced to treat patients as coronavirus cases surged and key supplies, including personal protective equipment and ventilators, dwindled.

In June, Becker's and Vituity convened a group of healthcare leaders for a virtual roundtable. These leaders from organizations heavily affected in the early months of the pandemic discussed surge preparedness, lessons learned, and the ways healthcare has been permanently altered by the crisis.

This ebook details insights shared during the roundtable discussion.

Source: Intuitive
Surgical care is among the areas of healthcare significantly impacted by COVID-19. Between March and June, American hospitals lost more than $202 billion due to the pandemic, with canceled care and surgeries contributing significantly to that deficit, according to estimates from the American Hospital Association.

In May, as providers across the nation began working through their surgical backlogs, Becker's Hospital Review and Intuitive convened an advisory call with hospital CMOs, CEOs and other executive titles to discuss how their organizations were approaching the resumption of more surgical services. This ebook is based on their conversation and contains insights on surge preparedness, addressing patient hesitancy in the community and resuming surgical services amid uncertainty.

Organization's represented in this eBook include: Danville, Pa.-based Geisinger; Edison, N.J.-based Hackensack Meridian Health; Toledo, Ohio-based Promedica; and Houston Methodist, among others.

Source: Medtronic
Demand for hip and knee replacement surgery is expected to grow 84 percent in the next decade, driven by an aging population and high obesity rates, according to healthcare consulting firm projections.

Simultaneously, analysts are seeing a shift in where those procedures are performed. By 2028, the portion of nonfracture hip and knee replacements performed in the outpatient setting will reach 57 percent, up from just 15 percent in 2018, according to industry projections.

The factors responsible for this shift include surgeon preference, patient convenience and changing payment. Now, COVID-19 can now be added to that list. To discuss outpatient migration, Becker's Spine Review and Medtronic convened an advisory call in the summer of 2020. This E-book is based on that conversation.

Source: Elselvier
When the COVID-19 pandemic swept across the globe, immediate integration of emerging science into treatment protocols became — and remains — critical.

Evidence and guidance for diagnosing and treating patients is changing rapidly – sometimes daily and hourly.

This whitepaper provides:

A snapshot of how medical information evolved during the initial surge of COVID-19 in the U.S.
Insights into how forward-thinking organizations are supporting clinicians’ needs for “in the moment” access to relevant information.

Learn how your institution can help increase clinician confidence, minimize the potential for variability and promote optimal outcomes.

Source: 2nd.MD
Since 2011, 2nd.MD has been connecting our members to specialists all over the country through virtual consultations using our innovative platform. While the adoption of telehealth has been growing steadily over the years, it has accelerated tremendously due to the ongoing coronavirus pandemic.

With this in mind, 2nd.MD invited three distinguished physicians: Dr. Steven Fishman, Dr. Gerald Hautman, and Dr. Drew Oliveira. The three were able to discuss the following topics in regards to the future of the healthcare industry:

  • Impact of COVID-19 on the healthcare industry
  • New technology innovations in healthcare
  • Future delivery of healthcare
  • Changes in patient experience, cost, and quality

Source: Citibank
For most healthcare providers, 2020 began on an optimistic note. With a strong economy, the industry was positioned for another year of growth. Then COVID-19 hit and the world as we knew it changed, possibly forever. Healthcare providers were mandated to cease elective procedures and, in many cases, close down offices altogether. Even as states lift shelter-in-place restrictions and healthcare providers are given the greenlight to start seeing patients again, healthcare practices face unprecedented headwinds. With the financial uncertainties that lie ahead, what should providers be thinking about as they reopen? This whitepaper details the current challenges facing healthcare providers and answers the following questions:

  • Is now a good time for healthcare companies to make acquisitions?
  • How can practices return patient volumes and cash flow back to normal?
  • What does it mean for my company if bank loan covenants are violated?
  • When will banks lend again?

Source: Allscripts
During a crisis, understanding patient population trends becomes even more important. The ability to convert data into action and make the right decisions quickly at the point of care is mission critical and can truly mean the difference between life and death.

In addition, technologies like telehealth — once a nice-to-have — are now be considered among the best and most efficient modes for providing patient care to populations unable to travel or meet in person with caregivers for other reasons.

This Ebook contains nine must-read articles. Key insights include:

  • Key building blocks for COVID-19 response
  • Insights on using virtual health assistants with COVID-19 patients
  • An overview of the changes to telehealth that may be permanent post-pandemic

Source: Vituity
The coronavirus pandemic has transformed healthcare overnight. With their missions on the line, health systems are deploying creative solutions to improve care delivery. Traditional hospital models are being redefined through better-integrated provider teams and technology-driven holistic care, such as:

  • Virtual front doors: triage models that quickly identify the appropriate level of care
  • Beyond in-person care: new technologies for patients and providers to connect in non-traditional settings
  • Accelerated adoption of artificial intelligence and remote care

Source: SCP Health
Despite massive growth over twenty years, hospital medicine (HM) is still underdeveloped in many facilities — a reality made clear by the COVID-19 crisis. Though hospitals can never fully prepare for the unknowns of a pandemic, a tailored and intentional strategy is the first step to building a well-equipped HM program that can handle those types of challenges.

Key takeaways:

  • The beginnings of HM vs. the practice today
  • An overview of a tiered model of HM program development and evaluation
  • How peers are approaching HM advancement
  • What is needed to navigate the future of inpatient care

Source: Hyland
During the initial response to the COVID-19 pandemic, healthcare leaders scrambled to prepare clinicians for a wave of new patients and worked tirelessly to enable many employees to work remotely. This focus prompted innovation and acted as an evolutionary catalyst for some health systems.

In this whitepaper, you'll learn how two notable healthcare organizations — New Orleans-based LCMC Health and The Royal Marsden Hospital in London:

  • Quickly ramped up remote working capabilities for employees and virtual visit strategies for patients
  • Enhanced digital clinical collaboration throughout facilities; and
  • Addressed the new software and hardware demands created by the pandemic

Source: Vista Staffing
In a survey of more than 100 hospital leaders and administrators conducted in early 2020 by Becker's Hospital Review in conjunction with VISTA, a leading provider of healthcare staffing solutions, more than 65 percent of respondents rated workforce strategy as either a high or top priority.

In the era of COVID-19, the importance of an optimized workforce strategy has increased and will remain a top priority for hospital leaders moving forward as they work to lead their cash-strapped organizations and exhausted staff to a better future. This ebook contains insights for executing a smarter approach to managing the healthcare workforce.

Key learnings include:

  • An overview of the nation's clinician shortage and the current prevalence of physician burnout
  • Results from a recent Becker's survey of more than 100 hospital leaders and administrators
  • The four components of a strong workforce optimization strategy

Source: IC System
The future of DSOs is uncertain, given the unique set of challenges the dental industry now faces. In this whitepaper, IC System investigates several collection solutions that will maximize your organization's cash flow with smarter accounts receivable management solutions. Using a combination of these recommended strategies, technologies, and most of all empathy to work your patient debt, your DSO will experience higher recoveries and more efficient operations.

Source: Guidehouse
COVID-19 has brought unparalleled amounts of uncertainty and volatility to the healthcare industry. But there’s one thing hospital and health system executives can be certain of: Their business models will not return to what they were prepandemic.

Providers are facing a long-term decrease in commercial payment, coupled with a need to boost caregiver- and consumer-facing engagement, all during a significant economic downturn. Competition will be fierce as organizations work to address near-term cash pressures and liquidity concerns, and the window of opportunity that will determine provider success or failure is limited.

Download the white paper for insights on the key principles regarding what the future holds for providers in this new healthcare reality.

Key learnings for providers include:

  • How competitive positions and market forces will impact strategies for rebuilding patient volumes, reducing operating expenses, and addressing new payment mechanisms
  • The importance of a comprehensive consumer- and caregiver-centric digital strategy, including telehealth, call centers, and RPA
  • The impact of COVID-19 on patient volumes, payer mix, and reimbursement cross-subsidization

Source: TeamHealth
As we continue to learn more about the clinical manifestations and implications of COVID-19, Dr. Khadeja Haye, TeamHealth’s National Medical Director for OB/GYN Hospitalist Services, and our Emerging Infectious Disease Task Force partnered together to develop a clinical guide on what we know about the impact of the virus on OB patients and the tactics hospitals and clinicians can employ to ensure safe, effective care of pregnant mothers and their babies.

TeamHealth is committed to keeping our hospital partners, clinicians and the healthcare community as a whole informed about the evolving clinical manifestations and implications of COVID-19.

Source: Optum
Health care is forever altered. Is your organization ready to adapt? The coronavirus (COVID-19) has upended the entire health care landscape — and the danger and breadth of the pandemic has accelerated change to previously unseen speeds. It's up to health leaders to not only keep up with this rapid transformation, but to anticipate what comes next in the new reality. Download this perspective for insights on how C-Suite executives can assess their organizations' sustainability and agility in the face of this unprecedented crisis including:

  • Identifying the new forces shaping health and health care dynamics

  • Examining the risk and requirements of segment interdependencies

  • Understanding the growing demand for greater agility

Source: RevSpring
A new report from RevSpring, “Innovation in a Time of Crisis: Now and in the Future,” explains how healthcare providers and revenue cycle managers can adapt and continue to drive innovation.

Takeaways from this whitepaper include:

  • Ideas for using existing patient engagement tools in creative new ways
  • Ways to align payment options to patient’s needs — with a sensitivity toward those in financial distress — to maintain cash flow
  • Strategies for driving the digital adoption patients have been waiting for and providers need to reduce costs

Source: Regent Surgical Health
As healthcare moves toward value-based care and risk-sharing payment models, hospitals are more interested than ever in joint venture ambulatory surgery centers. Physician-owned and operated ASCs are often more efficient than hospital outpatient departments and provide a higher quality of care at lower costs because they’ve been forced to operate on lower margins for the past several years.

Now, they’re looking for hospital partners as well to leverage managed care contract rates. Traditionally, hospital executives and ASC physician owners have had an adversarial relationship, and some of these tensions remain even as healthcare moves toward more collaborative models of care.

Source: Medspeed
For too many organizations, supply integration and transport has not yet made its way to C-suite discussions. While almost 50 percent of survey respondents noted that their organization's physical integration of materials and supplies is a formal part of their strategic plan, almost 40 percent said that it isn't included and 10 percent didn't know if it is or not.

When healthcare executives take a closer look at the benefits of strategic physical integration, they can transform their hospitals and health systems into the efficient and integrated organizations they visualize. As healthcare stakeholders call for more strategic supply chains, decision-makers must think more about a collaborative and centralized approach to transportation. Modifications must be made to maximize efficiency, reduce redundancies, improve system-wide sharing, consolidate or eliminate travel to certain sites, reduce overlap and avoid delays.

Source: Kronos
This compilation of articles published by Becker's Healthcare is ideal for a hospital's front line leaders. Focusing in on topics like communication, talent, satisfaction, case studies, leadership, and cost cutting, this E-book serves as a one-stop guide for operational leadership, nurse leaders, as well as finance executives.

Source: Surgical Directions
The operating room is a lynchpin in any hospital.Operating suites represent the economic center of a hospital and the venue for the most intricate form of healthcare — surgery. The significance of an OR to a hospital is inarguable, but only if it is sterile, efficient, productive and managed correctly with clear expectations. The stakes are high, and hospital leaders must ensure OR management a deliberate science rather than an afterthought.

Over the years, Surgical Directions has collaboratively transformed OR cultures for hundreds of clients — from rural to urban facilities, from community-based hospitals to large academic medical centers. In that time, the Surgical Directions team has amassed a range of lessons, expertise and best practices for hospitals, surgery centers, health systems and other provider organizations to ensure their ORs have the right mix for patient outcomes, patient satisfaction, economic stability and a high-performing culture for physicians, nurses and other staff members.

Source: GE Healthcare
It's time to make data-driven – not subjective – staffing decisions. Hospital and health system executives understand what data they need for staffing that ultimately supports top organizational outcomes, including staff productivity, cost containment and patient outcomes. The good news is hospitals and health systems already possess this very data in the EHR. Supported by survey findings and executive interviews, this E-Book shares insight into avenues for more effective staffing practices, the attitudes that obstruct data-driven staffing in organizations, which data points executives find most impactful to financial, clinical and employee performance outcomes, and how executives can evaluate a data-driven solution for their organization.

Source: Surgical Directions
Many hospital leaders have chosen to begin value-based transformation in their most profitable, and most expensive, department — the operating room. After all, for high-performing hospitals, surgical services account for upwards of 65 percent of gross revenue and up to 60 percent of operating margin. The operating room, as well as the entire perioperative service line, is an essential area in which executives should focus their attention if they want to boost clinical outcomes and financial results and, ultimately, maximize value. Download this e-book for four articles that will help you do just that.

Download this e-book to learn how you can transform your OR by:

Amplifying physician leadership in the OR
Optimizing patients prior to surgery
Attracting and retaining the best surgeons
Aligning the OR to shifting payment models

Source: Teladoc
The results are in — 2016 Hospital & Health Systems Benchmark Survey: Consumer Telehealth

Within this e-book you'll learn:

Three reasons more hospitals are adopting consumer telehealth
The current state of consumer telehealth, and what components to consider when implementing a telehealth program at your facility
Lessons learned from organizations that have already implemented a telehealth program

Source: Medisolv
In this Becker’s exclusive eBook you will be guided through the MIPS program. With over 50 pages, the book starts with a review of the basics of MIPS including eligibility, deadlines and the money at stake. Then the book dives deeper into each MIPS category. We review the requirements along with the things you can do to achieve maximum points in each category. At the end, you’ll see an example of how the final score is tallied. Don’t miss this comprehensive MIPS guide, available exclusively on the Beckers’ website.

Source: GE Healthcare
While hospitals have always been in the business of providing patient care, the care delivery and payment models have undergone an enormous paradigm shift. It’s no longer about the number of services provided, but instead about the quality of care delivered.
With so many staffing variables impacting patient outcomes, determining a course of action can initially be daunting. The increasing prevalence of reliable workforce analytics can provide a data-driven solution for the dilemma.

Learn what areas of staffing to focus on to improve your patient outcomes and the bottom line.

Source: Novarad
The current medical imaging landscape is complex, dynamic and demands attention for effective management. Moreover, the lack of a unified imaging platform to streamline patient data access across the enterprise further complicates providers’ objectives to provide better care at a lower cost. Enterprise imaging solutions can bridge the gap by assuring true interoperability among disparate clinical data repositories. Regardless of the size of the facility, providers are searching for an enterprise imaging solution that meets both current and future needs.

Download the eBook and discover:

Cost containment strategies
The often unforeseen complexities of imaging
Considerations regarding enterprise imaging total cost of ownership

Source: HP
Clinicians must be able to rely on devices that make it possible to access all the information they need, including lab results, X-rays and other data. They must then be able to take all the different pieces of information and turn it into something that makes sense.

This executive summary explores:

  • How purpose-built devices enhance telehealth
  • Tailoring devices to fit clinical hubs
  • The devices which help clinicians access needed information

Source: Virence Health
To strengthen their healthcare organizations' financial strategies amid unpredictable business environments, many leaders are prioritizing focus on fundamental billing practices and boosting revenue cycle efficiency by implementing a combined business office.

This e-book, titled "Evaluating Your CBO Strategy: A 3-Step Guide for Healthcare Providers," offers an in-depth look at the different types of CBO models healthcare organizations can use to improve financial performance, and provides executive insights on how to most effectively implement such a model.

In this e-book, readers will learn how to:

Evaluate which CBO model is right for their organization
Navigate common challenges associated with implementing a CBO model
Maximize the benefits of a CBO to reduce the cost to collect and improve the patient financial experience

Source: Novarad
Key decision-makers are exploring the benefits achievable from Enterprise Imaging solutions with the objective of enhancing the efficiency and revenue of their imaging specialties with effective and more robust diagnostic workflow. Unified image management also leads to an improved patient experience eliminating delays in locating prior studies as well as accelerating care. A wealth of information, including the Gartner Market Guide for Vendor-Neutral Archives, has been assembled in this featured eBook to kick-start your information expedition.

Download the eBook and discover:

How a Total Cost of Ownership Approach leads to improved clinical outcomes
Valuable research from the Gartner Market Guide for Vendor-Neutral Archives
How one medical center decided to make the Enterprise Imaging upgrade, and how to implement the same strategies at your facility

Source: Premier
Today’s health systems face a number of financial challenges including rising drug costs, workforce shortages and uncompensated care, while changing payment models, increased competition and other marketplace realities present more risk and changing performance expectations.

Learn how you can drive improved performance in this dynamic environment with Premier’s interactive e-book, Six Keys to Achieving Your Margin Improvement Goals. Leveraging Premier’s experience with approximately 4,000 hospitals and health systems, this e-book outlines:

How to position your organization for success
Business intelligence capabilities that are needed
Considerations for strategy development
What to include in your roadmap
How to align the organization to system goals

Source: PatientKeeper
Physician burnout is rampant, and forecasts of an impending physician shortage are widespread. Left unchecked, this trend may portend a healthcare delivery crisis over the next 20 years. In this e-book, learn what healthcare organizations can do to reconnect physicians with their love of medicine by:

Engaging with physicians in ways that respect their leadership role in healthcare delivery
Reducing the burden that IT currently imposes on providers

Source: Parallon
Think of large self-pay balances as a flashing warning light indicating a problem.

A strong eligibility and enrollment strategy helps reduce large self-pay balances. Though many health systems have effective primary screening capabilities, most could benefit from a secondary eligibility process to increase cash flow and lessen uncompensated treatment.

In this e-book, we’ll cover:

  • The impact of eligibility and enrollment on revenue cycle
  • Resources to help you evaluate your current infrastructure

Source: IAC
For hospitals and health systems looking to lead on value-based care, a winning population health strategy is a must. And to have a winning population health strategy, providers must prioritize preventative care among adult populations as the incidence and costs of managing chronic diseases increase as the nation's population ages.

However, many organizations overlook a proven opportunity to bolster illness prevention efforts through adult immunization programs. The prevalence of vaccine-preventable illness among adults in the U.S. places a considerable morbidity and mortality burden on the healthcare system. Millions of outpatient illnesses related to vaccine-preventable disease occur every year. This white paper details how hospitals and health systems can achieve a winning population strategy through improved adult immunization.

Download the E-book for insights into:

  • Best practices for an adult immunization program
  • Key considerations for vaccine payer reimbursement
  • Key opportunities for vaccine partnerships

Source: Ontario Systems
Your RCM needs a reality check

Shrinking operating margins are making healthcare providers increasingly uncomfortable. Most are focused on front end efficiencies. But is your A/R operation in peak condition? Providers who haven't assessed their collection efforts lately might be missing an opportunity to strengthen top and bottom lines.

In this Ebook you'll learn:

How to free collectors from long hold times
Keys to improving your A/R team's performance
The EHR-friendly way to boost collections
Why automated QA is a must for healthcare collections

Source: Allscripts
2020 resolutions for health systems: How hospital leaders can lay the groundwork for long-term sustainability

Although Jan. 1 marked the beginning of a new decade and promise of a fresh start for many, hospital and health system leaders don't have the luxury of a clean slate. Most remain challenged to shelter their organizations from industry headwinds that intensified in the previous decade, including the rising cost of care, declining reimbursement and increasing competition for market share.

Amid these financial constraints, hospitals are also challenged to operate under new reimbursement models and meet the consumer expectations as competition intensifies and disruptors move into healthcare from tech and retail.

During a December 2019 advisory call hosted by Becker's Hospital, several healthcare executives discussed current industry challenges and approaches they're taking to keep pace with this rapidly changing environment. Their conversation inspired this ebook, which proposes three resolutions for how providers can set groundwork for long-term sustainability.

Source: Allscripts
A year in review: 8 C-suite must-reads from 2019

To understand where we're going, it's instructive to understand where we've been. This collection of eight leadership-focused articles reviews trends for large-scale and community health systems, physician practice care and population health management.

The topics covered include:

  • Tips for managing the revenue cycle more effectively
  • How to evaluate population health platforms
  • How community hospitals can manage social determinants of health
  • How to take a "systems approach" to deliver better care for patients and communities alike

Source: Force Therapeutics
While the coronavirus pandemic has presented an opportunity for health systems to more conveniently and affordably implement telehealth, the challenge is differentiating between interim point solutions and sustainable virtual care.

In this whitepaper from Force Therapeutics, you’ll learn how leaders and innovators are using technology to prepare for the reboot of elective surgery by:

  • Increasing short-staff efficiency by digitizing preoperative workflows and patient optimization.
  • Controlling leakage outside the system by seamlessly integrating services after surgery.
  • Intelligently growing new programs and promoting them to the consumers of healthcare.

Source: Notable Health
Exploding administrative costs, growing patient expectations, and increasing clinician burnout have pressured administrators to digitally transform the healthcare experience.

In response, leading healthcare organizations are rapidly investing in the automation of manual administrative processes like patient registration, clinical intake, provider documentation, and medical billing.

This whitepaper reviews 4 key strategies that healthcare administrators must consider to effectively implement intelligent automation in their organization.

Download the whitepaper to learn:

  • Common pitfalls to avoid when automating administrative workflows
  • The return-on-investment to aim for when automating intake, clinical documentation and other administrative processes
  • Best practices for integrating automated digital experiences with the EHR

Source: SCP Health
Critical care is distinguished in U.S. hospitals for a number of reasons, including the complexity of patients, evolution of technology and growing use among older adults. The costs and risks associated with caring for high-acuity patients make critical care settings vulnerable places within any hospital. These units are more susceptible to decisions about staffing, technology and models of care.

This e-book, 10 Must-Reads on Critical Care, contains 10 articles that examine the use of modern technology in ICUs, such as AI and robots, and how distinct models of critical care delivery influence patient outcomes and staff wellbeing. Articles also touch on infection control in critical care settings, medical care that reduces ICU use and ICU rotations.

Source: Capella University
Amid regulatory uncertainty, nurse and physician shortages, and an epidemic of burnout, today's health system leaders must work to protect their most valuable assets — clinicians. Providers on the frontlines are the lifeblood of a health system, and these individuals should be working in safe environments where innovation and a constant commitment to performance improvement are deeply embedded in the workplace culture.

The following nine articles contain insights for nurse leaders on fostering a culture of innovation, retaining talent and equipping teams to meet the healthcare needs of tomorrow.

Key learning points include:
- Cultivating and supporting a culture of innovation in healthcare
- 3 ways nurse leaders can create a culture of resilience
- Mentorship matters: when nurses succeed, hospitals can, too

Source: Optum
As health systems focus on delivering care during the global COVID-19 health crisis, revenue cycle and finance leaders are bracing for seriously challenged cash flows and constrained revenues. Inpatient censuses are at record lows in preparation for surge capacity expectations and profitable elective procedures are postponed. That puts health care providers in a precarious financial position.

Through our client engagements, Optum Advisory Services experts have identified several no-regrets strategies that health systems should consider now. This white paper highlights tactics to stabilize performance and accelerate recovery.

Source: PatientKeeper
Hospitals are a fast-paced, highly regulated and complex working environment, in which care teams often struggle to communicate effectively. The result can be increased stress on providers, inefficiency, and potentially poor patient outcomes.

While COVID-19 has highlighted the challenges of achieving effective care team collaboration, communication has been a pain point for clinicians for years.

In this whitepaper, PatientKeeper examines how healthcare leaders can analyze and manage the communication challenges facing the care team as a whole, including:

  • Identifying common communication challenges that hinder providers’ ability to deliver care and increase the potential for physician burnout
  • Navigating the variety of technologies available to improve clinical communication and thinking beyond the needs of today
  • How to measure the effectiveness of these communication tools to ensure maximum ROI

Source: ZeOmega
The social determinants of health (SDOH) are increasingly recognized as critical drivers of health and well-being. SDOH data can help healthcare organizations better understand and manage a variety of chronic conditions, but the key is to find the right data, understand its relevance, and apply it directly to patient care.

In our latest white paper, ZeOmega co-authored with the Center for Open Data Enterprise (CODE), we present a new approach to improving population health outcomes by applying public and proprietary data sources to the identification and addressing of SDOH needs.

In The Social Determinants of Health: Improving Population Health With Data-Driven Insights, you’ll read about:

  • Why SDOH are important to population health management
  • What public data sources are available to address SDOH
  • What conditions are commonly affected by SDOH
  • How ZeOmega can help you apply SDOH data to your population health strategy

Source: CommerceHealthcare
The coronavirus pandemic, and resulting economic impact, have created unprecedented clinical and financial challenges for healthcare providers. On the financial side, providers are urgently seeking alternative sources of revenue to counter diminishing traditional reimbursements. The markets should be one area of focus in these efforts. The historic low-rate environment presents an opportunity for many healthcare providers but requires a shift in investment strategy.

Fortunately, there are many strategies healthcare organizations can utilize to fully leverage available cash to maximize returns without undue risks. This article provides insights into:

  • Days cash on hand
  • Lines of credit
  • Money market funds
  • Fixed income investments
  • Loans and bonds

The ability to optimize investment returns through proactive control of cash is substantial. These seven strategies can help organizations turn today's financial challenges into tomorrow's financial opportunities.

  • Learn about the four common cash investing challenges healthcare providers encounter.
  • Discover seven strategies that can form the basis of a beneficial approach to optimizing cash investments.
  • Learn four critical characteristics healthcare providers should seek in their banking relationships.

Source: ServiceNow
A lot of the value of IT comes from the fact that software often can be deployed quickly and scaled efficiently. Particularly in the face of a pandemic, where the needs of the population evolve day to day, reaction time is crucial.

Read this whitepaper to discover just a few of the ways IT has rapidly transformed to meet the challenges and pressures this global pandemic is placing on patients, clinicians, IT, and security:

  • Ensuring staff and clinicians are safe and healthy and enabling them to report illnesses
  • Onboarding new clinicians, such as recent medical school graduates and traveling nurses, and other staff quickly, efficiently, and with as few touchpoints as possible
  • Responding to the influx of potential patient inquiries, orchestrating triage, and facilitating scheduling and more

Source: Collective Medical
With the CMS Interoperability and Patient Access final rule, modified Conditions of Participation require hospitals — including psychiatric and critical access hospitals — to send electronic ADT notifications to a primary care provider identified by the patient and post-acute providers.

While the conditions aren’t optional, the benefits that come from them are. Hospitals that learn to leverage the CoP for collaboration will see additional benefits, including reduced care costs and improved patient outcomes.

This downloadable whitepaper will cover:

  • What hospitals need to know about the new rules and how they impact technical and clinical interoperability
  • How care teams can use CoP interoperability to improve patient outcomes — including a 60 percent reduction in hospital readmissions and a 32 percent reduction in opioid deaths
  • How collaboration can help improve cash flow, including saving roughly $1 million in unnecessary care costs and increasing revenue 30 percent

Source: Philips
As many of the nation's leading health systems continue to innovate toward value-based models of care, executives are increasingly investing in and implementing new technologies and processes designed to improve care quality, lower costs, and enhance both the patient and provider experience. Imaging services represent a prime target for optimization efforts that can support these aims.

Hospital and health system leaders looking to overcome financial difficulties, improve the patient experience and ensure providers are operating under optimal conditions should prioritize efforts to streamline imaging services.

This white paper details five best practices for optimized imaging services. Key learnings include:

  • How to create a culture of collaboration
  • How to identify appropriate key performance indicators (KPIs) and improvement benchmarks
  • How optimized imaging services can support the pursuit of the Quadruple Aim

Source: IMO
Asking for a pay cut, or trying to get less than what we're owed, is the opposite of what most of us are wired to do – and with good reason. It's natural to want our fair share, not to leave it behind.

Still, health systems around the country frequently experience inadequate payment. The complexity of the current reimbursement environment demands hospitals take a proactive approach to billing. Without a sound billing strategy for Hierarchical Condition Categories (HCC), for example, large organizations can wind up leaving millions of dollars on the table every year. Most of us aren't surprised to learn this, since we know that HCCs and clinical documentation can be a headache. This whitepaper dives deep into HCC reimbursement issues and offers insights into how a 100-plus physician group in northern Illinois increased its monthly reimbursements by $160,000 with a smart HCC strategy.

Download the whitepaper to learn:

  • Why your organization needs an HCC strategy
  • How to correctly capture HCCs in the EHR
  • What to do to ensure Medicare Advantage is a profitable part of your institution

Source: Optum 360
Over the past 15 years, emergency departments (ED) have started to use high-acuity ED visit levels more frequently. While this change may have originally produced additional hospital revenue, recently it has also begun to draw significant scrutiny. Commercial payers are pushing back against this shift by using their own tools, technology and individual rules to deny or downcode when they believe a billed encounter doesn’t justify a higher acuity ED visit level.

There is no universal rule or regulation to provide guidance in this area and very little transparency. As a result, hospitals struggle to determine the right strategy that reduces the burden and protects reimbursement. Fortunately, the right foundation can produce well-documented ED visit level determinations and diagnose the deficiencies that lead to denials or downcodes.

This whitepaper discusses the three elements every hospital should employ to create defensible ED visit level determinations and a three-step process for diagnosing areas of improvement.

Source: Vituity
Hospitals need disruptive thinking to survive. Operational spend is on the rise, reimbursements are declining and margins have never been tighter. Forward-thinking leaders know organizations must innovate to reduce costs while improving outcomes.

This guide includes three case studies that showcase cost-effective care models designed to transform hospitals.

  • Rapid Medical Evaluation (RME)® prompted a 28-minute reduction in door-to-provider time.
  • One ED Revisit Reduction Program saved a hospital more than $500,000 in unfunded ED and observation care.
  • A Hospital Care Navigation Program lowered readmissions by 33% and reduced discharges to SNFs by 67%.

Quality and Infection Control
Source: CareCentrix
The care delivery pendulum was already swinging toward more home-based healthcare before 2020. The COVID-19 pandemic has since pushed the entire industry to take a fresh look at the safest and most accessible way to deliver care.

Report highlights:

  • 72 percent of consumers prefer to recover at home versus a medical facility following a major medical event.
  • 69 percent of consumers interested in regular, at-home check-ins with physicians.
  • 97 percent of payer respondents agree the trend toward moving healthcare to the home is in the best interest of insurers and members alike.

Source: Novarad
The current medical imaging landscape is complex, dynamic and demands attention for effective management. Moreover, the lack of a unified imaging platform to streamline patient data access across the enterprise further complicates providers’ objectives to provide better care at a lower cost. Enterprise imaging solutions can bridge the gap by assuring true interoperability among disparate clinical data repositories. Regardless of the size of the facility, providers are searching for an enterprise imaging solution that meets both current and future needs.

Download the eBook and discover:

Cost containment strategies
The often unforeseen complexities of imaging
Considerations regarding enterprise imaging total cost of ownership

Source: Change Healthcare
Price and quality transparency is coming: Are you prepared?

Today’s patients want to shop for medical services and compare quality of service. Federal and state governments are beginning to mandate price transparency. These forces present an opportunity for providers to help foster an improved patient/provider relationship and reduce financial risk for both.

In this E-book, you'll learn:

  • Current federal and state initiatives centered on increasing healthcare transparency, including updates on progress and future direction
  • What questions to ask within your organization to understand how prepared you are to address any new requirements around price transparency
  • Strategies and tactics that providers can focus on immediately to help move the needle in healthcare transparency and overall patient engagement

Workforce and Labor Management
Source: GE Healthcare
While hospitals have always been in the business of providing patient care, the care delivery and payment models have undergone an enormous paradigm shift. It’s no longer about the number of services provided, but instead about the quality of care delivered.

With so many staffing variables impacting patient outcomes, determining a course of action can initially be daunting. The increasing prevalence of reliable workforce analytics can provide a data-driven solution for the dilemma.

Learn what areas of staffing to focus on to improve your patient outcomes and the bottom line.

Source: API Healthcare
With labor accounting for 50 to 60 percent of hospital operating costs, making workforce optimization the center of operational strategy is critical to a hospital's long-term sustainability. The ultimate goal is to consistently create staffing plans that optimize the entire workforce, and harnessing timely, actionable data can help hospitals achieve this goal.

These six must-read articles for hospital CFOs provide more insight on effective workforce management strategies, including tips on the following topics:

How data-driven staffing can positively impact the financial health of your organization
How better staffing can help improve employee satisfaction, patient outcomes and your organization's bottom line

Source: API Healthcare
Most CNOs would agree nurses serve as something of a backbone for hospitals and health systems. Nurses juggle their time between providing direct and indirect patient care, performing various medication tasks, answering questions from patients and families, and keeping members of the healthcare team in the know.

This e-book provides CNOs with pertinent information on strategies to enhance nurse engagement by addressing the biggest issues facing nurses today, staffing strategies to improve the patient experience and clinical outcomes, and scheduling pitfalls to avoid.

Learn how engaging these frontline staff members can enhance various aspects of a hospital's performance, including nurse satisfaction, patient care and the bottom line.

Source: Workday
A culture of employee disengagement will threaten a healthcare organization's productivity, efficiency and care quality. To combat this internal downfall, leaders need forward-thinking strategies to elevate employees in a positive workplace as the industry moves toward value-based care. Through the development of a culture of wellness, employees find purpose and patients receive exemplary care.

Download the report to learn:

Strategies for improving employee retention.
Key survey insights on staff training, staff shortages and supporting a culture of wellness.
Leadership techniques proven to boost employee engagement.
How to avoid common pitfalls of succession planning.

Source: SCP Health
Today’s hospitals are increasingly being asked to do more with less. Margins are shrinking while the demand for a more streamlined, satisfying care experience intensifies. Hospital CEOs and finance leaders are looking to balance investment in innovation and quality improvement initiatives with efforts to cut costs.

Hospital executives and administrators are increasingly encountering difficulties navigating this environment. However, these leaders are not without resources. Strategic managed services partnerships can help hospitals overcome challenges and achieve financial sustainability while improving the health of patients. Partners offering emergency medicine and hospital medicine services can deliver the tools and leadership necessary to drive cultural change, reduce practice variance and improve the patient experience.

This e-book comprises 10 articles examining emerging revenue cycle trends, physician spend management and the metrics healthcare leaders check daily, among other related topics. Read this e-book to learn about the industry trends driving increases in managed services partnerships.

Source: Rectangle Health
Technology continues to make it easier for dentists to engage digitally with their patients, and recent stressors are prompting practices to adopt this technology faster than ever.

Among the key takeaways:

  • Digital tools are transforming patient interactions, such as scheduling appointments and notifying patients when to enter the office.
  • Organizational culture plays a significant role in determining whether a dental practice is receptive to digital tools.
  • Culture change starts with buy-in at the top.
  • Despite widespread acceptance of digital tools, some practices resist adopting new technology.
  • Organizations that have adopted the use of digital capabilities attest to the positive responses from their patients.

Source: KPMG Spark
The work of dental professionals is time intensive and hands-on, and the last thing they want is for their bookkeeping to be equally demanding. KPMG Spark is a small and medium-sized bookkeeping and tax service that provides dentists with real-time financial statements and personal bookkeepers to make running their practice easier than ever before.

Dental professionals can now focus on what they do best and leave the finances to the professionals. Tax services, business licensing, and payroll are just a few services that can be powered by KPMG Spark.

Read more about how we can partner together and help your practice continue to grow, with these 5 strategies.

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