Archived Whitepapers

The following whitepapers have been made available to readers of Becker's Hospital Review. Click on a category below to see the whitepapers available on that topic.


Archived Whitepapers
Source: McKesson 
For an orthopedic practice, a single surgical procedure requires more than four hours of administrative tasks and 11 staff hours — time that could be spent on more valuable things.

Reducing these administrative burdens to improve surgical care efficiency is a key opportunity for independent operators to stay competitive in their markets.

This white paper outlines five tips to decrease administrative burden and maximize surgical efficiency in orthopedic practices based on expert insights from a panel at the Becker’s Annual Spine & Ortho Conference.

Clinical Excellence
Source: Wolters Kluwer
Hospital financial performance and clinical outcomes are frequently compromised by unwarranted variation in care, which accounts for at least 25 percent (and possibly up to 65 percent) of costs. Care variations come from diverse sources, but the net result is increasing waste in healthcare spending and decreasing quality of care and outcomes.

Unwarranted variation can lead to inefficiencies, adverse events, increased lengths of stay, and higher mortality rates. Basically, all quality indicators are affected.

How you approach unwarranted variability can either help or hinder your efforts to improve patient care, rein in costs and thrive in this highly demanding healthcare environment. We examine decision points along the care continuum where unwarranted variability is most likely to happen and recommend actions you can take to drive sustainable and effective care.

Source: PointClickCare
Most health plans define success as delivering member-centered, high-quality care, while reducing costs. These are excellent goals, but payers can't achieve them in isolation.

Collaboration is essential and critical care insights frequently come from outside the payer organization. Healthcare is delivered across a wide continuum of nodes, ranging from hospitals to ambulatory surgery centers, federally qualified health centers, home health providers, skilled nursing facilities, and more. To drive optimal clinical outcomes across the complete continuum of care, stakeholders need access to real-time information sharing, as well as easy-to-use in-workflow care collaboration tools.
Collective Medical believes shared success comes from those collaboration tools used in combination with data and technology sharing. 

This whitepaper will cover:
  • The importance of a partnership perspective
  • Using care insights to drive success
  • Collaboration and care insights in the real world
  • How clinical collaboration groups improve stakeholder engagement across the care continuum

Source: Glytec
CMS is adding two new electronic clinical quality measures for severe hypoglycemia and hyperglycemia to the Hospital Inpatient Quality-Reporting Program, and healthcare organizations must start collecting data on these measures in 2023.

This move is making it clear that severe hypoglycemia related to insulin should be a never event that hospitals must actively work towards that goal by prioritizing the optimal treatment and management of severe hyperglycemia.

These measures will create the incentive for hospitals to prioritize glycemic management, which can be difficult without the proper support and technology. There are challenges to achieving optimal glycemic management, but it’s a must-have given that it benefits patients' safety and helps reduce costs for individuals, hospitals and the public.

In this whitepaper, you will:

  • Learn the typical driving factors of poor glycemic management in the hospital.
  • Understand the correlation between uncontrolled blood glucose and increased length of stay, cost of care and readmission rates.
  • See real results from real hospitals that are using an eGlycemic Management System to reliably and consistently reduce the incidence of hypoglycemic and hyperglycemia in your healthcare system.

Source: Optum
Each healthcare leader has a role in the solution. We need to work together to evaluate our cultures, practices, products, and services to identify root causes of inequity, design the interventions and support services that improve health outcomes for everyone and improve levels of inclusivity, diversity, and health equity.


This new C-suite toolkit includes role specific, actionable guides with steps to help CEO’s, CFO’s, and CMO’s better understand the strategic, financial, and clinical implications of implementing health equity initiatives including:

  • Defining your workforce equity goals
  • Building equity into your leadership plan
  • Ensuring equitable care across a diverse set of patients
  • Making equity a part of your purpose and mission
  • Building the business case to support resource allocations
  • Addressing root causes of inequity in the broader community
  • Enabling a diverse, inclusive workforce
  • Activating your community relationships

Source: Elsevier
Clinicians' careers are defined by dozens of moments each day that determine patient outcomes. As medical knowledge continues to expand and care becomes more complex, how are your clinicians keeping up with the latest evidence-based practices?

In this guide, discover how to empower your clinical staff to:

  • Diagnose and treat patients efficiently and effectively
  • Enhance patient outcomes
  • Develop advanced critical thinking skills

Source: Change Healthcare
In the fall of 2018, Carle Health began working with Change Healthcare to focus on low-value testing. The health system implemented CareSelect® Lab, a clinical decision support (CDS) tool that integrates with leading EHRs to provide point-of-order guidance on the appropriateness of every unique lab, pathology, and genetic test order in real time. In the first 30 days after rolling out a non-interruptive intervention, Carle Health saw significant reductions in targeted orders.

Learn how Carle Health and Change Healthcare:

  • built a lab stewardship program that relies on CareSelect® Lab to address lab overutilization and low-value testing
  • gained access to an aggregated view of its data to decide which undesirable ordering behaviors to target—and where and how to target them
  • leveraged evidence-based guidelines authored by Mayo Clinic and provider communication to significantly reduce inappropriate ordering

Source: North American Partners in Anesthesia
Chronic opioid use is the most common post-surgical complication — a poor long-term outcome that affects one in every 16 patients in the U.S. after surgery. Besides harming individuals and communities, excessive opioid prescriptions can also affect hospitals' profitability.

While multimodal pain programs attempt to reduce opioids, their “one size fits all” approach is inefficient for physicians and may cause sentinel events or adverse side effects that prolong a patient’s recovery.

This case study describes how a new inpatient pain management protocol using pre-defined patient risk categories yields meaningful clinical, operational, and financial
results.

Key learning points:

  • Why traditional multimodal pain programs that attempt to reduce opioids are inefficient
  • The benefits of an updated inpatient pain management approach that relies on pre-defined patient risk categories
  • How leveraging anesthesia expertise in this new approach to perioperative pain management saves time for busy hospitalists while improving patient safety and satisfaction

Source: Honeywell
There’s no question that the Covid-19 pandemic forced us all to take a hard look at our supply chain strategies. While demand for critical PPE surged, supply dwindled and the global supply chain crumbled. We’ve learned it’s essential for organizations to take proactive steps to diversify their supply chain and mitigate the risk of potential disruptions.

Now, it's essential for organizations to take protective steps to diversify their PPE supply chain and mitigate the risk of potential disruptions in the future.

In this white paper, you will learn:

  • How the pandemic exposed PPE supply chain issues
  • The importance of diversifying suppliers to increase resiliency
  • Key considerations in selecting a PPE supplier

Source: Salesforce
In order to deliver effective, individualized treatment, providers need to start with a comprehensive 360-degree view of every patient, which includes clinical and nonclinical data, along with relevant social determinants of health.

Download this e-book to see how you can:

  • Connect care teams and proactively reach patients at home
  • Empower every employee to address patient needs efficiently
  • Personalize patient engagement using data insights  

Source: Philips
Clinical confidence can lead to better, more predictable outcomes by getting diagnoses right the first time, ensuring timely treatments, and enhancing patient management across care settings. Now more than ever, health systems must deploy technologies that streamline workflow and relieve clinicians of growing and unnecessary burdens.

Clinical confidence may be the antidote to clinical burnout. The team at Philips aims to design technologies that increase clinical confidence by providing correct and complete information, as well as support caregiver collaboration.

Download our clinical confidence guide to:

  • Bolster clinical confidence by focusing on purposeful innovation.
  • Address the five leading factors that contribute to clinical burnout.
  • Improve patient care, using lessons from other health systems that have leveraged technology.

Source: Roche Diagnostics
NAVIFY® Tumor Board demonstrated positive impacts in the preparation and conduction of a tumor board during a multiyear study with the Ellis Fischel Cancer Center at Missouri Healthcare.

Data was collected prospectively before the use of NAVIFY® Tumor Board (phase 1) through stable integration with the platform (phase 4). Data was collected across the breast, GI, hematopathology and ENT tumor boards looking at the following user groups across the institution: nurse navigators, pathology residents, radiologists and geneticists.

In this whitepaper you’ll learn:

  • Positive impacts that NAVIFY® Tumor Board had on case preparation, case discussion time and case postponement rates at the test site
  • Potential operational benefits seen at test site, including additional cases discussed and working days saved

Source: Cardinal
The number of outpatient surgeries has grown dramatically over the last 40 years and with this ongoing shift, patients recovering at home run the risk of developing deep vein thrombosis (DVT), a serious complication of surgery.

However, mechanical prophylaxis, including intermittent pneumatic compression (IPC), can mitigate the risk for patients recovering at home.

Key learning points:

  • Implications of the shift from inpatient to outpatient procedures and more patients heading home sooner
  • Opportunities to implement at-home compression therapy for VTE risk reduction 

Source: Cardinal
In the past year, the shift in the delivery of patient care from hospitals to other settings has accelerated — a trend that healthcare executives expect to continue.

To better understand what this shift means for healthcare supply chains, Becker's and Cardinal Health surveyed 100 C-suite and supply chain leaders from health systems nationwide in the first quarter of 2021. This research report outlines five key takeaways that emerged from leaders' responses. 

Source: PatientBond
The healthcare system is mobilizing to promote and manage distribution of COVID-19 vaccines. Consumer demand for the vaccine is high; however, not everyone is receptive to a COVID-19 vaccination. 

Read this whitepaper to learn:

  • Who is most (and least) likely to get a COVID-19 vaccination.
  • Why healthcare consumers might avoid a COVID-19 vaccination.
  • How psychographic segmentation can facilitate uptake of the COVID-19 vaccine.

Source: PointClickCare
The Integrated Care Coordination Readiness Report is a first-of-its kind analysis, providing useful insights on data from more than 140,000 post-acute episodes, across 15,000 skilled nursing facilities and 4,000 hospitals to reveal opportunities for health systems to strengthen organizational outcomes, improve patient management and reshape their post-acute network relationships.

Source: AMN Healthcare
Easy-to-use technology enables providers to simply be providers.

By augmenting patient care with technology services, healthcare providers can focus on treating their patients and rely on outside experts to provide reliable communication assistance and cultural brokerage.

Here are key takeaways from this report:

  • When it comes to treating LEP, Deaf and HoH patients, providers need a fast, easy-to-use solution to effectively communicate.
  • Just as providers are committed to effectively treating patients, medical interpreters are committed to facilitating meaningful understanding between healthcare providers and patients from various cultural and linguistic backgrounds.
  • The use of professional language services has been proven to improve the LEP patient experience and reduce the likelihood of readmissions.

Source: Optum
COVID-19 has made dramatic changes to care delivery and cross-industry partnerships. It has exposed the human and financial costs of the nation’s health inequities, forcing shifts to virtual health care delivery, flexible staffing models and more in-home care.

But many questions remain. In this report, Optum surveyed more than 161 health care leaders from health plans, providers and life sciences and asked:

  • Where are we making progress?
  • What challenges still exist?
  • Which areas do you prioritize for investment?

Source: SCP Health
To make 2021 a year of recovery for clinicians, healthcare leaders must have a deep understanding of the resources and support tools needed to help providers do their jobs while making their own wellness a priority. This e-book features 10 must-read articles on what healthcare workers want their leaders to know, strategies for addressing burnout and ways to safeguard clinician well-being amid a crisis.

Source: Suki AI
There’s a phenomenon called “AI-washing,” in which it is purported that a tool is powered by artificial intelligence when it is actually heavily reliant on humans for its capabilities.

In this whitepaper, you’ll learn:

  • Key AI technologies used by clinical digital assistants and what is technically possible today
  • Five stages clinical assistants must go through to evolve
  • Technical milestones needed to ultimately achieve a truly ambient clinical digital assistant

Source: ServiceNow
After months of shutdowns and quarantines, we can now take steps toward a healthier tomorrow. Finally, the vaccines are ready, and we all need to be too.

Find out how ServiceNow can orchestrate vaccine management, connecting workflows from distribution to monitoring, and help meet one of the most significant challenges of our lifetime.

Source: NATHO

As our country’s healthcare labor shortage looms, the need to ensure the safety of residents of all states has never been more acute.

Download this white paper to learn more about:

  • The impacts of the current nursing shortage
  • How a national license could improve healthcare
  • Implementing a national model

Health Information Technology
Source: ServiceNow
Much like the practice of medicine, technology is constantly evolving. In healthcare, the health IT landscape is being reimagined to better meet the needs of providers and the expectations of patients amid the pandemic and the rise of virtual care.

These 10 must-read articles examine healthcare in the digital era and include CIO predictions about the future of health IT in the next five years, digital health investment red flags, and a look at the use of technology at leading organizations like Cleveland Clinical and Danville, Pa.-based Geisinger.

Healthcare's digital era has arrived. Here's what you need to know.

Source: Hospital IQ
Perioperative leaders share one primary goal: to utilize operating rooms to the fullest potential. They can’t do this while relying on manual resources to collect, integrate and analyze data that drives OR utilization improvement.

In this whitepaper, you’ll learn how artificial intelligence-enabled predictive analytics and workflows can make your organization more strategic and proactive. By delivering up-to-date information and actionable recommendations, these technologies can improve OR block utilization while reducing staff overtime and costs.

Download this whitepaper to learn how predictive analytics can:

  • Improve surgeon access to OR time
  • Align OR staff to surgical demand
  • Grow surgical volume 

Source: Hyland
The potentially disastrous consequences of losing access to critical data and systems is clear, especially for healthcare organizations. In recognizing the need to future-proof operations to be flexible, agile to change and provide for disaster recovery, healthcare providers are increasingly seeing the value in shifting to cloud-based content services.

Download this free ebook to discover:

  • Why healthcare organizations are choosing to move their content services to the cloud
  • How to prioritize your cloud projects effectively
  • Quantifiable and additional benefits of cloud deployment
  • ROI assessment results for three healthcare organizations 

Source: Olive
As the need to streamline workflows, reduce staff administrative burden and expand access to care grows in healthcare, the workforce needs support — and many are looking to emerging technologies for the answer. At the center of this is cybernetics.

Cybernetics forms a communication loop between humans and technology to elevate the work of healthcare professionals. Executives from systems around the country told Olive and Becker's Healthcare that tapping these technologies unlocks a path to a human-centric approach that uses cybernetics to enhance jobs, not eliminate them.

Learning points:

  • Learn about the foundations of cybernetics and how it uses technology to form efficient workflows.
  • Analyze avenues for technological investment and new means to enhance the ROI of human productivity.
  • Hear firsthand accounts of how health systems are using cybernetics to improve efficiency, improve efficiency, provide real time intelligence to the workforce and reduce errors.
  • Learn how this new technology can reduce the overall burden and burnout of workers without workflow disruption, freeing up their capacity to focus on more important things such as patient care.

Source: AKASA
Artificial intelligence and machine learning bring the next level of resilient automation to healthcare revenue cycle operations. And for good reason: they have the potential to ease the increasing strains placed on the revenue cycle by The Great Resignation and the chaos created by the pandemic.

By downloading this ebook, you’ll learn how automation can improve the healthcare revenue cycle. The ebook contains six must-reads that explain how automation can cut waste and which AI-driven tools are best for your organization.

In this ebook, you’ll learn:

  • How automation can save your organization time and resources spent on repetitive tasks
  • How connecting quality, finance and analytics can improve outcomes across your organization
  • Which AI tools best improve the revenue cycle

Source: Allscripts
Health systems are undergoing unprecedented change due to the pandemic, telehealth boom and rise of remote work. They’re also grappling with rising consumerism, price transparency and evolving reimbursement policies and regulatory requirements.

Although healthcare has traditionally been slow to evolve, the past 18 months have shown that rapid change is possible. As health systems prepare for the future, many are evaluating new EHR systems.

To better understand the past, present and future of EHRs, Becker’s Hospital Review recently spoke with leaders from Mercy Iowa City and Allscripts.

In this whitepaper, you’ll learn:

  • Which EHR goals to have
  • How to negotiate a successful EHR contract
  • How to choose an EHR that can accommodate new technologies and care delivery models

Source: Zipnosis
The Digital Front Door® solution is the answer to a more convenient, accessible, consumer-grade care experience in healthcare. It’s a health system’s digital entry point to help connect providers and patients across any service line or use case.

It’s time to open the door for care built for consumers.

Learning Points

  • Increase patient acquisition and reduce patient leakage
  • Using patient reacquisition to address delayed and avoided care
  • Accelerate top-line revenue generation
  • Route and triage patients efficiently

Source: Bright.md
The use of telehealth skyrocketed during COVID-19 and the trend is here to stay. In fact, 83 percent of patients say they are likely to continue using telemedicine post-pandemic, while 75 percent said they expect virtual care offerings to be a standard part of their care moving forward.

What does this mean for the future of care? Download this whitepaper to learn:

  • How COVID-19 has shifted consumer expectations around access to care
  • What key trends should be considered when assessing virtual tools for your organization
  • What’s needed to develop a truly sustainable approach to hybrid care in 2021

Source: Nuance
The shift from volume- to value-based care has been underway for years. To achieve this transformation, CMS and commercial payers have developed means to quantify and incentivize quality outcomes through clinical documentation.

The clerical burden associated with clinical documentation often falls too heavily on individual physicians tasked with accurately documenting conditions at the point of care. This documentation occurs in the EHR, requires time and attention, and can undermine the human element of care delivery as clinicians’ focus is pulled away from the patient in front them toward a digital screen.

This white paper exams the current medical coding landscape and offers insights into how technology can simplify coding complexity.

Source: Salesforce
This white paper will help you select and scale a business model for your patient services program and enable your organization to deliver effective support that patients now expect.

Download this white paper to learn how your life science organization can:

  • Evaluate different patient services programs
  • Understand how to get started in-house
  • Scale your program with your business

Source: Leantaas
The art of managing schedules while maximizing capacity in operating rooms, inpatient units and infusion centers has been a key focus for healthcare executives over the past year.

Artificial intelligence can be a solution to healthcare's capacity conundrum, as it allows leaders to efficiently manage critical resources while using predictive and prescriptive analytics to forecast what's to come.

A recent virtual summit hosted by Becker's Hospital Review and LeanTaaS addressed how technology and perioperative "systemness" can improve hospital operations, now and in the future. Perspectives from leaders at some of the nation's leading health systems, including Chicago-based CommonSpirit Health and New York City-based Mount Sinai, were shared during the summit.

Access the top takeaways to know in this whitepaper. 

Source: FormStack
No-code tools are on the brink of changing the way providers and back office staff work—from automating repetitive, time-consuming patient data entry to empowering staff to build entirely new processes in minutes. Adding no-code tools to your tech stack can enable workers of all technical levels to achieve great results with less time, money, resources, and infrastructure.

Ready to learn how no-code tools can help your hospital or medical practice work smarter? In this guide, you will learn:

  • How no-code workflows can transform your healthcare organization
  • How to add the power of no-code to your health tech stack

Source: Caregility
Today's healthcare and long-term care facilities must balance the tasks of providing high-quality care, maintaining labor costs and lowering liability risks. The COVID-19 pandemic added to those demands with rapidly changing regulations and a renewed focus on customer sentiment.

Consequently, care facilities are now prioritizing tech-based solutions.

In particular, artificial intelligence can be applied to the video recordings taken in most hospital patient rooms to better categorize alarms related to movement in those rooms. AI-assisted Augmented Video Analysis (AVA) systems can provide additional information and data to hospital decision-makers, resulting in more accurate warnings and alerts, among other benefits.

In this white paper, you’ll learn how:

  • AI and machine learning work hand-in-hand with video systems
  • Advanced Video Analytics systems function in a hospital room
  • Patient privacy can be protected using AVA systems
  • Using AVA systems can benefit patient care and your bottom line

Source: VitelNet
After monumental adoption of telehealth in 2020, health systems will need to continue focusing on their ability to actively and accurately evaluate and improve provider and patient experiences, operational efficiency and clinical outcomes. Their ability to do so effectively will determine the level of success an organization achieves at seamlessly and effectively integrating telehealth into its overall clinical delivery strategy and workflows.

Our analysis examines the challenges and available solutions in leveraging data analytics and business intelligence for three main organizational domains: Clinical, Operational/IT, and Administrative/Executive.

  • Meeting current and future expectations for care delivery in virtual environments
  • Defining success for operational, administrative, and clinical domains
  • Leveraging telehealth business intelligence to optimize efficiency and improve the patient experience

Source: Amwell
While Salt Lake City-based Intermountain Healthcare, one of the largest providers in the West, is already known for the scope of its telehealth services, it's not stopping there. Intermountain continues to strive for innovation, with a clear vision for its virtual care offerings.

This case study covers how the health system:

  • Embedded telehealth throughout the enterprise to cover the full spectrum of care across home and hospital settings
  • Seamlessly integrated telehealth within its operations and care delivery
  • Partnered with Amwell on a series of key integrations involving the patient portal, the EHR, and hospital room TVs

Source: Optum
New and existing players are breaking boundaries in healthcare with digitally enabled capabilities that deliver unique value propositions. Healthcare leaders preparing for life in the post-pandemic world are searching for ways to succeed with digital.

We researched these emerging digital disruptors and analyzed them for the breadth of their offerings and presence in the consumer and/or business marketplace.

As leaders, you want to make the right decisions to secure your place in the competitive landscape regionally and globally. Achieving that level of digital dexterity provides an opportunity to delight customers and achieve provider objectives. In so doing, you’ll achieve your organization’s goals for market leadership, differentiation, clinical revenue and margin.

Download our white paper today to understand where you and your competition fall in the following categories:

  • Niche disruptors
  • Digital enablers
  • Game changers
  • Transformation accelerators

Source: Solutionreach
Healthcare organizations have experienced lost revenue of up to 50 percent over the last year. The time to recoup revenue is now, but poor patient communication and a broken appointment workflow can lead to late cancellations, no-shows and other revenue disruptions.

The appointment workflow of old can't support the needs of today's patients and health systems. Download this guide to learn how to optimize patient appointments.

Source: Hyland 
COVID-19 has radically changed diagnostic imaging services for healthcare providers. This whitepaper shares how enterprise imaging can drive improved agility and performance for imaging services and set the strategic direction for healthcare providers to adapt and thrive in a post-pandemic market.

Key learnings:

  • How the pandemic exposed frailties in legacy systems
  • The consequential health IT changes required to address these challenges
  • How enterprise imaging can drive improved agility and performance for imaging services

Source: RealTime Medical Systems
A significant amount of post-acute costs for accountable care organizations and CMS's Bundled Payments for Care Improvement initiative come from skilled nursing facilities. Reducing a patient's length of stay across the entire care continuum can significantly lower the overall cost of care, as can eliminating a hospital readmission.

This white paper outlines the opportunity for acute and post-acute care providers to leverage interventional analytics to risk-stratify patients, standardize care and embed best practices across the
network.

Download this whitepaper to learn:

  • How live data improves network performance
  • How interventional analytics can prevent readmissions and improve length of stay
  • The importance of risk stratification and standardization throughout the care continuum
  • The qualities of a successful partnership between acute and post-acute players

Source: League
The healthcare landscape changes by the day, leaving many providers scrambling to accelerate their digital transformation efforts and competing with tech giants like Amazon and Google. Competing in the digital space. Competing in the mobile space. And ultimately competing for attention and engagement.

This landscape leaves plenty of questions to be answered: How should healthcare organizations approach digital transformation? What should they consider when designing a next-generation consumer experience? How will they drive engagement? And how can they do it quickly?

Source: IMO
Whether you refer to it as data normalization, data standardization or data harmonization, there’s no denying its importance when it comes to patient information.

Download this whitepaper for a closer look at why data normalization is needed, the downstream impact of data loss in healthcare, and how adding a robust terminology layer to the process can help solve data quality problems before they even arise.

In this whitepaper, you’ll learn:

  • The critical link between data quality and data standardization
  • Why standardizing clinical data can be such a challenge
  • The foundational role of terminology in healthcare data

Source: Coverys
As medicine and technology continue to evolve, taking a step back to consider key areas of potential exposure is essential to mitigate risk. The latest Coverys Red Signal Report: Spotlight on Telehealth provides insight into the use of telehealth and telemedicine, tips to help healthcare providers develop and implement successful telemedicine programs, and risk recommendations to help you improve patient safety and reduce malpractice exposure.

Source: Olive
Artificial intelligence (AI) is transforming the healthcare industry, and its impact spans across functional areas. From enhancing clinical treatments to automating critical business processes, AI is advancing medicine by improving outcomes and patient satisfaction.

It's also elevating the efficiency and effectiveness of the workforce.
No, AI is not replacing humans. But it is easing administrative burdens and allowing staff to tackle higher-value work and collaborate with teams and patients.

Source: Allscripts
As the pandemic took hold across the globe, it became clear to healthcare organizations and their patients that “care delivery as usual” had to change, even as progress is made in managing and treating COVID-19.

What once was an option for convenience soon became a necessity, and the entire spectrum of healthcare has been affected. From adopting the technology platforms to strengthen virtual care best practices, to embracing clinicians’ “webside” manner, telehealth is calling for a new path forward and it is going to be increasingly important for all members of the healthcare industry to remain open and innovative in the face of these new challenges.

In this whitepaper, industry experts illuminate key components of adopting and deploying a telehealth strategy in the face of COVID-19, a strategy that will also reach patients where they are and deliver the care they expect as consumers. Regardless of how we combat the pandemic, telehealth has already proven to be a vital piece of many organizations’ care delivery models, and this whitepaper lays out how to develop the best strategy for achieving success in this new world of healthcare.

Source: Ergotron
Healthcare organizations have intensified their focus on combating healthcare-associated infections (HAIs).

To support infection prevention efforts, the industry is now beginning to leverage tech to reduce the room for error. How? By adding in automated pathogen reduction technology as a supplement to existing cleaning protocols.

Source: Keysight Technologies
Intense cyberattacks continue to plague healthcare providers, with threats including phishing, data breaches and ransomware.

HIPAA was enacted to create national standards to protect sensitive patient health information, and many hospitals face fines for noncompliance. In this webinar, you’ll learn how a leading healthcare provider upgraded its security response and preparedness to comply with HIPAA and protect valuable patient data.

You’ll also learn:

  • Why ransomware, phishing and data breaches are key attack vectors in healthcare
  • Why compliance with HIPAA is federally mandated to protect patient records
  • How Keysight provides solutions to comply with HIPAA and technologies to respond to cybersecurity threats

Source: Notable Health
In the wake of the COVID-19 pandemic, most health systems expect a permanent increase in telehealth visit volumes compared to pre-COVID lows. The widespread implementation of telehealth has introduced a number of new operational challenges, from providing technical support to patients, to collecting co-pays and balances from patients who don’t enter the office, to streamlining provider workflows to seamlessly integrate in-person and virtual visits.

This whitepaper shares best practices for using automation and AI to increase telehealth self-pay collections and reimbursements and streamline manual virtual visit workflows, all while providing a delightful experience for patients.

Download the guide to learn:

  • A proven 3-step strategic framework for using automation to improve virtual visit efficiency
  • 6 workflows across the patient journey that can be automated to increase telehealth program efficiency and revenue capture
  • Best practices for avoiding increased staff busywork and reduced provider efficiency from telehealth visits

Source: Notable Health
According to Gartner, over half of healthcare providers will invest in automation over the next three years. By automating manual workflows, health systems can improve staff efficiency, decrease provider burnout, and modernize the patient experience - all while increasing revenue capture and reducing cost-to-collect.

This whitepaper shares strategies and best practices from automation technology adopters like Intermountain Healthcare on maximizing ROI across patient, clinical, and RCM workflow automation.

Download the guide to learn:

  • An overview of robotic process automation (RPA) and artificial intelligence (AI) capabilities in healthcare, and how they can be used to power workflow automation
  • How to prioritize which workflows to automate and how to measure the ROI on automation
  • How to assess different automation partners and platforms based on your organization’s technical maturity and area of focus for automation
  • How to build and scale an agile approach to launching and iterating on automated workflows
  • Examples of how leading health systems have automated patient access, population health, and revenue cycle management workflows with Notable

Source: CyberMaxx
Threat detection and response is top of mind for healthcare organizations facing increasingly aggressive ransomware attacks. So, what is MDR (managed detection and response) and how does proper integration improve its efficacy?

This quick-read report lays it out. It covers:

  • The evolution of threat detection and response
  • How to separate fact from fictitious vendor assertions in such a crowded market
  • The next generation of MDR with a three-pronged approach to prevent, detect, and respond to cyber-attacks

Source: Interlace Health
The partnership between King’s Daughters Medical Center, Meditech and Interlace Health began over 20 years ago.

Over that time, they learned that integration between Interlace Health and Meditech is crucial to KDMC as the health system strives to eliminate human error, standardize processes, and accelerate consent completion.
While paper consents get lost or must be carried around in a paper chart until they are scanned into the EHR, Interlace Health’s eConsent forms are instantly archived into Meditech.

With Interlace Health, KDMC has decreased forms by 60 percent and now has more meaningful interactions with patients.

Source: Masimo
The pandemic gave healthcare technology leaders the greenlight to swiftly roll out virtual care solutions, driving the widespread adoption and expansion of telehealth platforms.

Emerging remote monitoring solutions are taking patient engagement to the next level while increasing provider access to essential clinical information.

These 9 must-reads examine the regulatory environment, emerging monitoring solutions and what hospital innovation chiefs want from health IT.

Source: Consensus Signal
University of Pittsburgh Medical Center and Winchester Hospital IPA share best practices they deployed in their real-time electronic ADT notifications implementations – improving communication with their care partners and closing care gaps with their patients.

Read this paper to learn how you too can use ADT notifications to:

  • Enhance digital interoperability to improve care coordination, and health outcomes
  • Streamline staff workflows and solve other transitions of care challenges
  • Roll out ADT notifications without over burdening your in-house IT resources

Source: Hyland
The COVID-19 pandemic has widened the cracks in IT infrastructure and hampered healthcare organizations' abilities to serve the needs of remote workers, patients and members. This issue grows more complex when you consider that 75 percent of patient data needed for operations sits outside of core systems and this data is growing by more than 50 percent each year. How can you provide for enterprise agility to deal with future pandemics and meet your clinical, financial and operational goals?

Source: Change Healthcare
By 2023, APIs will transform healthcare as providers and payers harness the technology to share and activate patient and financial data, according to new research commissioned by Change Healthcare. While 9 in 1 executives say APIs are quite important or mission-critical, less than a quarter are currently using APIs at scale. Download this research report to better understand the usage, barriers, and benefits associated with APIs for different healthcare entities, and why embracing the technology today is essential.

Source: Hyland
Although the delivery and accessibility of remote healthcare services remains a priority for providers and patients, many hospitals still struggle with interoperability – a key element in connected healthcare. A recent HIMSS Market Intelligence research report revealed that hurdles, such as unstructured content, still blocked healthcare from achieving its health information technology (HIT) interoperability goals.

Read this whitepaper to learn about the challenges uncovered in the recent HIMSS survey and how to address them including:

• What stands in the way of HIT interoperability success
• How to bridge interoperability gaps surfaced by the pandemic
• Solutions for healthcare content and images that improve interoperability

Source: Smith+Nephew
Hospital-acquired pressure injuries — or HAPIs — may be the nation’s most persistent hospital-acquired condition, increasing even as most other injuries have declined – sometimes dramatically.

This whitepaper summarizes key findings from several of those studies, such as:

  • Institutions using the LEAF System reported reductions of sacrococcygeal HAPIs by up to 85%
  • Adherence with institutional turn protocols – critical to prevent HAPIs – rose by up to 95% at institutions using the LEAF System.
  • Hospitals using the LEAF System avoided up to $1.4 million in HAPI costs and reported HAPI treatment ROI of up to $3.4 million.

Source: Jvion
Aligning the right resources to effectively address social determinants of health remains a challenge for healthcare organizations. This guide will share how payers and providers can leverage prescriptive clinical artificial intelligence to tackle social determinants at both the individual and community level and reduce barriers to care.

Download the whitepaper to learn:

  • The limitations of data and risk scores for actioning SDOH.
  • How AI can save millions by helping target beneficial investments for socially vulnerable communities.
  • How AI inferences and recommendations can lead to more productive conversations with patients about potential barriers to health.

Source: MobileSmith Health
Hospitals have been slammed by the double-whammy of higher costs for treating COVID-19 patients and the loss of revenue from delayed in-hospital tests and procedures. But as COVID-19 vaccine availability widens, some healthcare organizations are seeing the light at the end of the tunnel. Those that are forward-thinking have begun closely examining post-pandemic operations, looking at mobile apps as an avenue to capture greater revenue and boost patient satisfaction.

This whitepaper will explore:

  • How mobile apps can improve patient care and provider revenue
  • Cost pressures facing providers currently and post-COVID-19
  • How patient non-compliance harms revenue
  • The prevalence of smartphones and use of technology during the pandemic

Source: Ergotron
Virtual visits grew exponentially because of the pandemic, and the widespread adoption of telehealth will have lasting effects on the healthcare ecosystem. Because of that, healthcare leadership teams are rethinking the physical environment to best serve patients, families caregivers and staff.

In this white paper, you’ll learn how to integrate technology and equipment with the physical environment by:

  • Determining the specific needs of your facility and team to gain buy-in
  • Reconfiguring your existing space to make technology use easy, safe and efficient
  • Implementing ergonomic solutions into the care environment with ongoing evaluation

Source: ServiceNow
The latest data from the Change Healthcare 2020 Revenue Cycle Denials Index shows denial rates are climbing, up 23% over Change Healthcare’s 2016 Denial Index. The report analyzed over 102 million hospital transactions across more than 1,500 U.S. hospitals from July 2019 - June 2020 and found that while denials continue to climb, the majority are avoidable and revenue loss that is occurring is preventable.

Source: Allscripts
Healthcare organizations must be nimble and ready to adapt as they navigate a new world of healthcare delivery, an ever-evolving regulatory landscape and a new breadth of health IT strategies.

Key points include:

  • How IT is evolving and why organizations need to adapt to a new world of healthcare delivery
  • The top five drivers of change in healthcare
  • The keys to success for changing times in healthcare

Source: Amwell
In 2019, Augusta (Ga.) University Health, an academic medical center, rolled out a grant-funded program to provide telemedicine emergency services at six rural hospitals in Georgia with two major goals in mind: to improve care in rural communities and keep their hospitals financially viable. By the summer of 2020, COVID-19 caused AU Health to shift this tele-ER program to provide critical care consults to patients with the virus or other chronic conditions who could not be transferred to higher levels of care.

Source: Vituity
ED telehealth programs have gained significant traction in the last 12 months and are being leveraged at health systems nationwide to augment traditional care delivery models. While not all the innovations developed during COVID-19 will remain relevant, virtual emergency care models that enhance a patient-centric experience and improve accessibility will endure.

In this whitepaper, we explore:

  • Reducing wait times with virtual providers in triage.
  • Ensuring continuity of care with virtual follow-up for discharged patients.
  • Improving clinician satisfaction and reducing hospital admissions with virtual patient navigation.

Source: InVita Healthcare Technologies
Tissue and medical device implants offer significant benefits to patients, as well as the hospitals and surgical centers that implant them. However, the potentially life-saving benefits of implants come at a hefty price.

Fortunately, there is an innovative platform that integrates the complete implant lifecycle and provides enterprise analytics. The platform’s increased supply chain visibility can help hospitals and health systems enhance patient safety, regulatory compliance and operational efficiency while improving the economics of healthcare.

Source: Notable Health
Evolving patient expectations have forced health systems to rethink how they digitally engage patients. In 2021, touchless digital registration and intake has emerged as a mission critical priority for providers.

Download this whitepaper to learn:

  • 6 essential strategies for designing and implementing a digital front door that patients love
  • Common pitfalls that delay development and reduce adoption of patient engagement solutions
  • How Notable uses robotic process automation and AI to power digital intake experiences with over 80% pre-visit completion and 97% patient satisfaction
  • How to reduce call volume by automating pre-visit patient registration
  • How modernizing patient intake can help optimize revenue cycle management

Source: NeuroFlow
Health systems have wrestled with thin margins for decades. Now, in the wake of COVID-19, it has become even more difficult to hold the line on costs while also shoring up revenue.

The good news is that organizations that champion behavioral health integration — or BHI — can accomplish both goals.

In this new report from NeuroFlow, you’ll learn how tech-enabled BHI — or tBHI — can help your organization:

  • Achieve cost savings and increase revenue
  • Reduce patient leakage and strengthen patient engagement
  • Vaccine appointment reminder check-list

Source: PatientPing
The deadline for hospitals to comply with the May 1, 2021 e-notifications CoP included in CMS’s Interoperability & Patient Access Rule is quickly approaching.

Download Part 1 of the Route to Compliance eBook Series for:

  • An overview of the CMS E-notifications CoP and all requirements included
  • Survey results revealing hospital CIO familiarity with the CMS rule
  • An assessment framework for hospitals and CIOs to find compliance solutions
  • E-notification solutions available to guarantee full CoP compliance for hospitals 

Hospital Finance
Source: Sound Physicians
CMS announced their intention to transition the current Bundled Payments for Care Improvement Advanced program from voluntary to mandatory, which implies substantial reimbursement risk for hospitals.

In this whitepaper, experts from Sound Physicians, who has experience managing over 400,000 episodes and $10 billion in at-risk spending, share what this transition means for hospitals, including:

  • Annual financial implications relative to hospital size
  • Importance of hospital-physician alignment under mandatory bundles
  • Three potential models CMS could select 

 

Source: Accureg
While price transparency mandates have been in effect since Jan. 1, initial audits reveal widespread noncompliance among hospitals. A new proposed ruling would significantly increase annual monetary penalties up to $2 million for a 550-bed hospital beginning Jan. 1, 2022. Price transparency is here to stay, and hospitals that continue to play this high stakes game will pay greatly. Get your copy of the eBook to learn how to avoid millions in financial penalties, improve patient satisfaction and increase revenue using integrated patient access and engagement.

  Download this eBook to learn: 
  • How to meet price transparency compliance and what stiffer financial penalties are at stake in 2022 under the newly proposed rule
  • How automating critical functions in patient access helps maintain the data integrity necessary to generate accurate price quotes, increasing your ability to collect payment prior to service
  • Why a consistent patient financial experience is critical to increasing patient satisfaction and trust, and why aligning price estimates and quotes requires one platform
  • How combining a machine-readable file, patient-facing estimation tools and payments exceeds compliance measures, enables consumerism and maximizes revenue

Source: Savista
The massive loss of insurance coverage due to coronavirus-related unemployment created a growing population of uninsured and underinsured patients. This influx of eligible Medicaid and community benefit participants, fueled by states’ adoption of Medicaid expansion, poses an opportunity and challenge for healthcare providers. The shortage of trained staff and the changing healthcare landscape provides an opportunity for providers to look “outside the box” to maximize Medicaid enrollment, maintain eligibility, reduce costs and increase revenue. Discover how to guide patients through the complexities of government and community assistance.

Source: Payzen
To combat rising out-of-pocket costs, hospitals are turning to fintech to improve cash-flow and provide a better patient experience

Hospitals are all too familiar with the patient affordability crisis. Patient responsibility has more than doubled in the past 20 years and is expected to double again within the next ten.

Still, too many hospitals rely on in-house teams and traditional patient financing solutions that simply don't work. Not only do these programs strain internal resources, but they produce a poor patient experience while bringing in only 15 to 35 cents on the dollar on average for patient responsibility after insurance. With the right solutions and financing options, hospitals can increase collections while at the same time taking debt off their books without recourse.

This whitepaper contains:

  • An overview of the patient affordability crisis by the numbers
  • Five ways to transform patient affordability
  • How Geisinger used fintech to boost collections by 80 percent

Source: RSource
Yale New Haven Health decided to partner with RSource, a company that provides patient-centric, customizable receivables management solutions that maximize and accelerate cash collections for healthcare organizations. The goal? For RSource to serve as a relationship-building extension of the team so the health system could resolve these denials in the most patient-friendly manner possible. It wanted a vendor partner that would truly put patients first and cater to their needs and preferences.

Learn more about the partnership here.

Source: CommerceHealthcare
This ebook shines a light on payments, one of the most prevalent components of the patient journey. We often think of patient payments as the process' final interaction, but it's important to recognize patient payments are a crucial element in pre-service, point of care and post-service.

In this ebook, you'll learn:

  • The current payments context driving urgency for change
  • The leading pain points along the patient financial journey
  • A three-step playbook for implementing a versatile payment strategy that enhances the patient experience

Source: Notable Health
With mounting margin pressure, unsustainable headcount growth, and more work than any team can reasonably absorb, health systems must modernize their revenue cycles. Because of this, it’s no surprise that more revenue cycle leaders are being approached by their executive teams with the question, “what are you automating in the revenue cycle?”

Download the guide to learn:

  • The basics of intelligent automation, including artificial intelligence (AI) and robotic process automation (RPA), and the role they play in a touchless revenue cycle
  • How to prioritize use cases for intelligent automation based on business, human, and automation impact
  • How to define the ROI for intelligent automation in the revenue cycle
  • Why a test and learn approach is necessary to scale quickly and drive impact

Source: Argos Health
With the implementation of the MISSION Act in June 2019, the U.S. Department of Veterans Affairs created a program to provide easier access to non-VA facilities for veterans.

Since the launch of the Community Care Network, providers have found themselves dealing with the VA more and more. Just as this new program was getting off the ground, however, COVID-19 led to hospital staffing shortages, the retirement of experienced employees and reduced productivity due to remote work arrangements.

VA claims can be a significant source of hospital revenue, but they require specialized knowledge to bill and collect.

Hospital CFOs and revenue cycle leaders can benefit from this white paper to learn:

  • How the various VA community care programs operate
  • Why working with the VA is not the same as working with a typical insurer
  • How the VA denial and appeal process differs from that of other payers
  • Why outsourcing may be the best way to ensure every possible dollar is collected on these claims

Source: Mastercard
The healthcare industry loses hundreds of billions of dollars each year to fraud, waste and abuse alone. Healthcare insurers detect only a small fraction of suspicious claims, resulting in rising healthcare costs and higher premiums for patients. The industry faces increasingly more complex schemes such as provider fraud (e.g. phantom billing, upcoding, excessive billing), member fraud (e.g. borrowed or stolen ID) and pharmacy fraud (e.g. non-existent patients, “doctor shoppers”).

However, there is a solution: Proven AI technology increases accuracy in healthcare fraud detection while minimizing false positives.

Read this whitepaper to learn how:

  • Proven AI fraud prevention technology is being applied to healthcare fraud, waste and abuse
  • Advanced AI detects and prevents fraud before the claim is paid
  • Higher detection rates and fewer false positives allow you to focus on more complex FWA schemes

Source: Ludi
The U.S. hospital industry, mobilized with unprecedented speed in the battle against COVID-19, is quickly implementing new programs, technology and protocols to treat and protect patients. However, in the wake of this response, hospitals are also grappling with a critical operational gap: How to pay their physician partners. Why? Because the processes that support physician compensation at many hospitals are inadequate and outdated. This causes operational bottlenecks, heightened compliance risk and a reduction in physician satisfaction and financial ROI. 

To address these issues, many hospitals plan to invest in physician payment automation technology. But what is physician payment automation technology? How can it solve the physician pay dilemma? And why have other technology solutions, such as contract management systems, failed in this area?   In this whitepaper, you’ll learn:
  • Common barriers hospitals face in paying doctors and how to overcome them
  • The benefits of physician payment automation and how various departments, from finance to compliance to doctors themselves, can take advantage of this type of approach
  • Actionable steps hospitals can take to evaluate physician payment technology based on their specific needs

Source: CareCredit
Despite rising consumerism, the healthcare financial environment hasn't gotten more accommodating for patients. A recent poll from NORC at the University of Chicago and the West Health Institute found 40 percent of patients would say the prospect of paying medical bills outweighs their desire or need for healthcare services.

In a June advisory call, finance executives from health systems like Banner Health, Methodist Health System and Spectrum Health discussed how they're prioritizing the patient's financial experience.

Key takeaways from the discussion were featured in a whitepaper. Which include:

  • Strategies on patient education, personalization and price transparency
  • How training, technology and recognition leads to staff support
  • The power of finding a partner for patient financial services

Source: Arthur J. Gallagher
The 2021 Retirement Survey Report highlights how COVID-19 has altered the retirement timetable for many employees. Data was collected from 277 organizations in an online survey conducted between August and September 2020.

The 2021 Retirement Survey Report provides detailed information and insights on how organizations responded to the impact of COVID-19, including:

  • Addressing employee financial stress
  • Managing their fiduciary responsibilities and limiting fiduciary liabilities
  • Evaluating plan design and more

Source: Gordian
In those early, uncertain days of the COVID-19 pandemic, hospitals and healthcare providers relied on collaborative teams to survive the onslaught of sick patients that walked through their doors. With facilities requirements in flux and the healthcare industry embracing flexibility in the wake of the pandemic, decision-makers must use all the tools at their disposal – including value-based construction project delivery, a data-driven procurement model designed around the concept of value-based care.

In this white paper on “Value-Based Construction: A Modern Approach for Today’s Healthcare Challenges”, you will:
  • Learn how to identify a collaborative value-based approach to construction using data and software to create a more flexible and adaptable healthcare facility
  • Discover alternatives to the fee-for-service model of construction
  • Learn how verified construction procurement data can help control costs

Source: ServiceNow
When hospitals improve experiences for their employees, they also improve their care delivery, corporate performance and brand perception.

Onboarding new employees is an incredibly time-consuming and oftentimes money-wasting process. By implementing digital workflows into the onboarding process, hospitals can make it easier and faster for clinicians to begin seeing patients.

Download this infographic to learn how digital workflows improve the way hospitals manage onboarding and other clinician lifecycle events. 

Source: ABILITY Network
Leaders need to protect their vulnerable workforce, yet at the same time, budgets are tight, and costs must be contained, so investing in staff scheduling methods may not be top-of-mind. But, without making changes, hospitals will miss more opportunities to engage staff and save money. Ultimately, it costs more to do nothing.

This practical guide contains scheduling strategies that will empower staff, reduce turnover, boost productivity and cut costs.

Source: Flywire
Although most healthcare organizations started their digital transformations prior to COVID-19, many have found that the pandemic has accelerated initiatives in the areas of telehealth, clinical services and price transparency.

This white paper synthesizes an advisory call that Becker's Hospital Review and Flywire hosted in April with CFOs and revenue cycle executives from organizations like Cleveland Clinic Florida, Ochsner Health and Vanderbilt University Medical Center. During the call, leaders discussed how they use technology to improve patients' financial experiences and how the shift to virtual care is affecting their operations.

Learning points:

  • How leaders are prioritizing price transparency and automation
  • The benefits of digital tools targeting patient affordability
  • The value of digital front doors

Source: Optum
This white paper outlines the opportunity for health leaders to rethink their revenue cycle strategy as a whole and leverage strategic partnerships as a new pathway to accelerate innovation and reduce risk.

Download this white paper to learn:

  • How to accelerate technology and process innovation
  • The differences between traditional outsourcing and a strategic partnership
  • 5 key reasons to adopt a partnership model
  • Structuring a partnership to share more risk and gain more benefit
  • Things to consider when selecting a strategic partner

Source: AccuReg
Consumers expect the same online conveniences from their healthcare providers as they do from retail giants like Amazon or travel industry leaders like Expedia. Add increased safety demands amid COVID-19 and price transparency rules advocating for a better patient financial experience, and change is inevitable. The time is now to embrace fully integrated digital patient access, intake and engagement — to delight patients and grow your bottom line.

Download this e-book to learn why implementing a single, integrated digital patient access, intake and engagement platform is critical to improving patient and staff safety and satisfaction while increasing net revenue.

Source: Spectrum Enterprise
In an era of rapid digital health transformation, healthcare organizations recognize that their telehealth strategies must continue to evolve and adapt. Instead, the challenge is figuring out how to cover the cost of what seems like constant telehealth advancements.

This whitepaper, developed from a three-part study conducted by HIMSS, and sponsored by Spectrum Enterprise, looks at:

  • How telehealth services evolved through the pandemic and the value of virtual care beyond the pandemic
  • How HCOs are funding telehealth advancements
  • How telehealth helps providers attract and retain patients, trim overhead costs, increase access to care and reduce appointment cancellations
  • Building a robust telehealth program that ensures strong patient outcomes, an exceptional patient experience and long-term financial stability

Source: Conductiv
With the healthcare industry expecting a revenue deficit of $58 - $166 billion in 2021, now is the perfect time to explore purchased services optimization opportunities. Whether you already have a purchased services strategy in place or have yet to get started, applying a governance model to structure and scale your strategy can deliver vast improvements to contract terms, stakeholder collaboration, supplier relationships and savings potential.

Learn about the 10 criteria used to determine the efficacy and sophistication of your purchased services efforts, and how they compare with others in the market including:

  • Spend usage and visibility
  • Contract terms and visibility
  • Leadership, staff and skillset

Source: PatientKeeper
Many healthcare provider organizations continue to face financial shortfalls as a result of a perfect storm of declining revenue, increased consolidation and COVID-19 impacts.

Source: Geneia
Research has long-suggested that a small percentage of people drive the majority of health costs, and health plans have historically struggled to identify high-cost members before the spending occurs.

This white paper explores how identifying and focusing on the members most likely to experience chronic disease complications in the next 12 months can deliver results.

In this case study, you will learn how one health plan:

  • Saved an estimated $7,500 for each identified member
  • Recaptured $3 for every dollar spent on case management administrative costs
  • Improved member engagement and satisfaction

Source: Ingenious Med
The COVID-19 pandemic has heightened existing financial, physical and emotional burdens on physicians nationwide. Some physicians charged with caring for infected patients experienced greater physical and cognitive loads, while others, such as surgeons and office-based primary care physicians, experienced plummeting patient volumes and revenues.

Key learning points:
  • The main issues behind physician burnout
  • Effective ways to address emotional and financial stress
  • How to apply pandemic lessons to the future healthcare operations

Source: VisitPay
The economic fallout from the COVID-19 pandemic has generated severe financial challenges for patients and health systems. While many elements of this economic downturn are out of healthcare leaders' control, one element — the patient financial experience — is an area where health system financial teams can have more influence.

Source: Erisa
The current healthcare revenue landscape presents many challenges, with reimbursements declining as expenses continue increasing.

Costly write-offs remain a problem for many hospitals and practices. This is especially the case with commercial claims, which are marked by denials and complicated, labor-intensive appeals.

ERISA Recovery's new white paper offers an in-depth look at this topic, with a focus on:

  • How focusing on denied, aged commercial claims can improve revenue
  • Why ERISA appeals are the ideal solution for such claims
  • How ERISA Recovery operates, without impacting existing processes
  • How ERISA Recovery collects on aged claims going back up to 10 years
  • How all appeals are handled stateside

Source: Rectangle Health
Despite the clear pain points, for some groups, the perceived burden of implementation and training creates hesitation in moving forward with solutions to address revenue cycle challenges and recouping account receivables. This whitepaper illustrates the top three ways technology helps solve the cash flow problem in the orthopedic sector, including insights and firsthand experiences from orthopedic providers and business professionals that have recently completed a technology transformation, and their practical advice for a successful implementation.

Source: TransUnion
The healthcare revenue cycle has become increasingly complex over the years. For health systems to improve financial performance, RCM and finance leaders must closely evaluate and optimize every stage of the healthcare revenue cycle process.

Highlights include:

  • Why early patient engagement saves healthcare providers money in the long run
  • How to collect from all payment sources
  • Where in the revenue cycle to implement technology-driven solutions to boost revenue

Source: Argos Health
ERISA affords healthcare providers the right to pursue appeals outside of any agreements with health plans, and the opportunity for additional revenue may be substantial. This white paper covers the following topics:

  • A background on ERISA and its complexities
  • Why ERISA appeals are underutilized in the hospital revenue cycle
  • Which plans are covered by ERISA
  • Which adverse benefit determinations are appealable under ERISA
  • A comparison of an ERISA appeal vs. a traditional denial appeal
  • And more…

Source: CommerceHealthcare
2021 is here, but that doesn't mean any of last year's challenges aren't. While no one has a crystal ball, thanks to practice experience and research, we do have a reasonable understanding of which trends will influence the industry the most this year. 

Three learning points from the eBook:

  • The four primary challenges from the COVID-19 pandemic will mark providers' next 12 months
  • The immense burden patients and providers face due to rising healthcare costs and what to do about it
  • Insights on the technology that is altering the healthcare landscape, including telehealth, workflow automation, information security and digital payments

Source: Flywire
Since CMS' Hospital Price Transparency rule took effect Jan. 1, CMS has already started auditing a sample of hospitals for compliance. But what effect will the rule have on healthcare's affordability crisis?

Additional insights from the advisory call, featured in an e-Book sponsored by Flywire, include:

  • Many systems are already providing their patients tools like online price estimators, but hospital and revenue cycle leaders are concerned that disclosing contractual rates won't be helpful for patients
  • Price transparency alone can't solve for healthcare's affordability challenge, especially as more patients have high-deductible health plans
  • Advocacy, experimentation and new technologies will all be necessary as healthcare providers promote patient engagement and revenue recognition.

Process Improvement
Source: Coverys
Millions of care transitions take place every day in the United States. Most happen without major incident, but they come with risk for poor outcomes.

  Analyzing data from thousands of care transition events, Coverys looked for signs of vulnerability and clues for continuous improvement. This analysis led to the identification of key factors that contribute to poor care transitions and ways you and your organization can mitigate these factors.   Read more in the latest Coverys whitepaper, including which specific types of care transitions pose the greatest vulnerabilities and how you can reduce risk in each situation. 

Source: AMA
Healthcare workers nationwide are grappling with high levels of fear, fatigue and stress amid the pandemic, with widespread burnout fueling turnover as employees seek positions with fewer stressors.

During an AMA-led session at Becker's 9th Annual CEO + CFO Roundtable in November, health system leaders from across the country shared their experiences addressing physician well-being and staff turnover amid the pandemic. This whitepaper offers a summary of the discussion, along with a look at emerging research on burnout from AMA.

In this whitepaper, you will learn:

  • The current state of burnout and its effect on retention
  • The business case for investing in well-being
  • How to address the drivers of burnout and improve worker well-being
  • Why hospitals should strive for resilient organizations, not just resilient employees

Source: Pega
Today's patients, members and customers expect healthcare organizations to provide the same level of convenient digital experiences as other industries.

To compete on a level with digital disruptors, healthcare organizations must provide the same connected, frictionless experiences. This requires an overhaul in the standard approach to customer engagement, but it doesn't mean starting from scratch. For HCOs, that means becoming more than just outcome providers. It requires these organizations to become intelligent experience builders too.

Download this short e-book to learn how Pega's customer engagement platform enables HCOs to quickly adopt digital engagement improvements specific to their goals.

Key learning points:  
  • Why many tech transformations fail and how to prevent that
  • The key benefits of a customer engagement platform
  • Strategies for seamless implementation

Source: Verato
Consumers navigate almost every industry from the comfort of their computers and phones, with just a few taps and clicks. Yet the healthcare industry has always been the exception. Historically, patients have passively relied on primary care physicians for recommendations on all aspects of care and referrals because they have not been empowered to direct their own care. But this is changing.

The consumerization of healthcare is a paradigm shift—and leading healthcare provider organizations have to shift with it. Having complete and trusted patient data is foundational to your success in this consumer-directed world.

Source: MobileSmith
While 2020 will be known as the year of COVID-19, healthcare professionals will also remember it as the year of telehealth.

During the worst of the initial economic shutdown between mid-March through mid-June, telehealth visits comprised about 30 percent of total outpatient visits. As the pandemic’s grip loosens, providers must continue to embrace new ways of reaching patients as a large and growing number of consumers expect telehealth to be an option in the future.

The new care paradigm is patient engagement, which encompasses virtual visits, patient education, medication adherence and the ability to monitor and track patients through fitness devices and medical mobile apps that fully involve patients in their care.

Patients who are more engaged in their health enjoy better outcomes and incur lower costs, which benefits both patients and providers.

This whitepaper will explore:
  • The use of telehealth during the pandemic
  • The basics and benefits of patient engagement
  • Pros and cons of telehealth when it comes to patient engagement
  • How mobile apps propel patient engagement strategies and enhance the patient experience 

Source: Concentrix Catalyst
As a Forrester recognized leader in loyalty services, Concentrix Catalyst, formerly PK, sees a once-in-a-generation opportunity for providers to redefine loyalty in healthcare. Findings from Concentrix Catalyst's 2021 independent research with 1,016 healthcare consumers reveal an industry-wide challenge in earning consumer trust. Shifts in the industry and in the expectations of its consumers are making healthcare loyalty a must-win battle.

Download this whitepaper and discover:

  • Best practices in loyalty from Mayo Clinic, One Medical, and Baycare that can be adopted by providers
  • How loyalty strategy can impact key metrics such as HEDIS, NPS, and star ratings
  • A new model of connected membership that works to engage consumers before, during, and after care episodes

Source: Notable Health
For most health systems, the call center serves as a legacy “front door” for most patient interactions - from appointment scheduling and reminders, to registration, authorizations, financial assistance and payment collection.

Growing call volumes and worsening staffing shortages have led to call centers that are overworked and unable to meet patient expectations. As a result, today’s leading health systems are designing “digital front doors” that can offload call volume by replacing manual calls with automated digital services.

Leading health systems are leveraging AI, robotic process automation, and digital patient engagement to automate many of the workflows that previously ran through the call center. By streamlining cumbersome, manual processes with AI and robotic process automation, teams are increasing their capacity and better serving their patients, while reducing the overall cost of care.

Read this whitepaper to learn best practices from industry leaders on automating common call center workflows with a digital front door, including triage and scheduling, appointment reminders, registration, prior authorization, referral management and payment collection.

Readers will learn:

  • Best practices for orchestrating cutting-edge automation, patient engagement, and AI technologies to improve call center efficiency.
  • Why digital point solutions for scheduling and appointment reminders require back-end automation to eliminate call center workflows.
  • How to diagnose the root causes underpinning call center capacity constraints in your organization.
  • How to determine which call center workflows are best suited for automation, and which are best left for staff to manage.
  • How Notable partnered with a leading healthcare provider to eliminate over 60% of their call volume through intelligent automation.

Source: Hospital IQ
Hospital patient flow initiatives characteristically include a focus on the patient discharge process, setting goals to have discharges occur by a specific time of day. And for good reason: Reducing avoidable delays and managing capacity to ensure beds are available for incoming patients are key goals for implementing effective and sustainable discharge practices.

In this eBook, we review hospital discharge processes and discuss the challenges. We also outline how intelligent automation is being used in hospitals and health systems of all sizes to achieve three simple steps for consistently managing patient discharges:

  • Identify discharges early
  • Develop both system- and unit-level actions
  • Assign and manage specific items to take action

Source: R1 RCM
Between the ongoing coronavirus pandemic and rising demand for nurses and physicians, the already challenging costs of labor are only growing. In many cases, the pressures of the pandemic forces hospitals to offer incentives to encourage staff to pick up additional shifts or hold "bidding wars" with other local providers over talent.

This white paper examines how eight healthcare executives are adjusting to meet the challenge and drive down labor costs. Through a combination of monitoring operations, leaning into digital care accessibility and leveraging partnerships to develop a robust digital infrastructure, leaders are not just easing labor strains, but creating more efficient workflows.

Learn how executives are combating rising labor costs by:

  • Adjusting to the new norm of outsourcing administrative work.
  • Investing in digital transformation and workflow automation.
  • Optimizing digital access to care.

Source: Siemens
With one person dying from cardiac disease every 36 seconds in the United States, the importance of delivering high-value heart care is clear: patients need and expect it. Cardiovascular surgery is also a major revenue driver for health systems.

To better understand the current state of cardiac care and how health systems can best respond to growing patient consumerism and value-based challenges, Becker’s Hospital Review and Siemens Healthineers conducted a survey of more than 100 cardiologists and health system leaders. Respondents identified key challenges faced by health system cardiology service lines and the means by which they are working to solve them.

This special report shares these industry leaders’ insights and perspectives to identify potential solutions that can help transform cardiac care delivery to benefit patients and health systems.

Source: Workday
Merger and acquisition activity remains strong throughout the healthcare sector and continues to gain momentum. Organizations across the continuum of care face similar challenges associated with mergers and acquisitions. Embracing lessons learned by peers can help smooth the path to success, even before transactions close.

Recently Becker's Hospital Review asked three healthcare industry experts to share insights from their M&A-related experience:

  • Joe Gage, Chief Human Resources Officer, Cincinnati-based Bon Secours Mercy Health
  • J. Lankford Wade, CFO, Berkley Heights, N.J.-based Summit Health
  • Shana Graff, MHA, Value Manager for Healthcare, Workday

This white paper contains an overview of common M&A challenges and 10 best practices for overcoming these challenges. 

Source: AmWell
With telehealth here to stay, healthcare leaders are rethinking the role it will play in care delivery and their long-term strategy. What factors and priorities are they weighing? What do they envision for the future?

To shine a light on how stakeholders across the industry are driving the evolution of virtual care, Amwell teamed up with HIMSS Analytics to ask senior executives at hospitals, health systems, and health plans across the country about their post-pandemic strategy and their planned investments in telehealth. To keep them honest, we also surveyed front-line clinicians caring for patients in a broad range of practice settings.

The findings suggest that telehealth is entering a critical new phase. As healthcare leaders take stock of the telehealth experience of the past year, the focus is shifting from pandemic-fueled expediency to a “smart-growth” mindset that prioritizes consolidation, integration and purposeful central planning. Based on their insights, we’ve identified three key themes that will define this new phase and the future of virtual care.

Source: LeanTaaS
As the healthcare industry continues to recover from COVID-19, a transformation is taking shape. Hospitals are increasingly turning to AI and predictive analytics for fresh approaches to managing constrained healthcare assets such as inpatient beds and operating rooms.

Growth in patient volume will continue to rise as the nation's population ages and chronic disease rates increase. As a result, hospitals need to be more efficient with their resources than ever before. This means capacity management must become one of the most important areas for hospitals to focus on.

In this whitepaper, you'll learn:
  • Why current methods of allocating and managing capacity are simply inadequate to meet the challenge's growing complexity
  • What mathematical concepts underlie successful capacity management, and what healthcare can learn from the industries that have unlocked them
  • How health systems are using tools to solve their mathematical challenges and achieve stunning improvements in their capacity

Source: Ingenious Med
This white paper shares how three leading healthcare organizations — AtlanticCare Regional Medical Center, Community Health Systems, and TeamHealth — are maximizing their margins while streamlining the workload for physicians and other clinicians amid the pandemic’s ongoing challenges.

Learn how they’re achieving:

  • More efficient charge capture
  • Automated patient attribution
  • Streamlined communication among providers and between providers, coders and billers
  • Greater productivity while reducing physicians’ burden

Source: Smith+Nephew
Most U.S. hospitals rely on clinician education, auditing and chart reviews rather than real-time, patient-generated data to remind staff to turn patients in order to prevent hospital acquired pressure injuries. However, these methods have proven ineffective.

Halting HAPIs in American hospitals demands attention. Recent reports from the Agency for Healthcare Research and Quality indicate that the incidence of many hospital-acquired conditions is falling. However, pressure injuries rates continue to rise despite being a top priority for health systems.

A recent survey conducted by Frost and Sullivan was designed to better understand the persistent rise of pressure injuries and examine potential solutions to the problem.

This report is based on those survey findings and in-depth interviews with 20 healthcare professionals.

Source: Ergotron 
Workflow and process improvements have always been an important consideration for healthcare organizations. But in today's dynamic healthcare environment, factors such as rapidly changing technologies and a shifting disease landscape mean that workflow efficiency is not merely a consideration, but a priority.

In this whitepaper, you’ll learn:

  • How workflow improvements affect everything from interoperability initiatives to the patient experience
  • Why healthcare solutions designed with the future in mind ensure that caregivers remain prepared to address evolving priorities
  • Why it's so crucial that healthcare equipment is versatile enough to be used in various applications

Source: NAPA
Read this case study to learn:

  • How an ASC’s exceptional experience with standardized regional anesthesia protocols for total joint and breast procedures prompted its affiliated hospital to move many complex procedures across multiple service lines to the outpatient environment, with excellent quality, efficiency, and satisfaction results for patients, physicians, and payers. 
  • How providing long-acting nerve blocks with minimal or no opiates provides effective pain management with fewer opioid-related perioperative complications, allowing surgical patients to go home the same day without pain, and eliminating costs associated with inpatient length of stay that average $2,500 per patient day.
  • How leadership and expertise that enabled one ASC to move to a cutting edge regional anesthesia program has been transformative, by expanding its capabilities, expediting operating room throughput, and achieving patient and surgeon satisfaction scores consistently in the high 90s.  

 

Source: SCP Health 

Emergency departments have a unique vantage point driven by high-touch interfaces with community and hospital resources, and frequent access to a high volume of key patient populations.

This whitepaper explains how this vantage point yields crucial insights into much-needed changes in health care and issues a call for transformation.

In this whitepaper, you’ll learn:
  • What an analysis of more than a million patient encounters reveals about the post-discharge “Care Gap”
  • Opportunities to leverage and impact the emergency department’s unique view of the health care system
  • Ways to improve patient outcomes and satisfaction while increasing health care value for key populations

Source: Podium
Online reviews are paramount — 95 percent of consumers read a review before making a purchase or working with a local business, according to research from Northwestern University in Evanston, Ill. Online reviews have not only replacing word-of-mouth referral, but they’ve also become the trusted source for choosing which company to buy from.

Managing the online reputation for a multi-location healthcare organization is a tall task, so instating an effective online reputation program is critical. Doing so will help build brand awareness, grow revenue by driving more customers and increase an organization’s ability to compete online.

Read this ebook to learn how to:
  • Build an online reputation program that works
  • Get started with Google Reviews
  • Optimize your review request program

Source: Notable Health
Maximize the value of your investments in automation with this guide from The Advisory Board & Notable. The combination of RPA and AI, also known as intelligent automation, has the potential to alleviate administrative burden and drive financial ROI, all while optimizing the care delivery experience.

Get insight from experts at The Advisory Board, and learn:

  • How providers should be thinking about RPA and AI
  • 4 key pivots health care leaders need to make to reach their strategic goals
  • Strategies from The Advisory Board's latest research on getting the most out of your organization's investments in intelligent automation  

Source: RevSpring
Healthcare financial stakes are higher than ever and engaging effectively with patients is critical and complicated. As healthcare organizations evolve their engagement strategies and add channels, it becomes more difficult to understand how each patient interacts, what channels are effective for which patients, and what combination of channels most effectively drives patient action.

Many turn to data for answers, but overly simplistic data frequently drives organizations in the wrong direction. Instead, methods are needed to help providers understand what's working, what's not and what should happen next. Communication based on an OmniChannel strategy ensures that patient engagement is efficient and effective, whether it's for pre-service preparation, payments or everything in between.

In this whitepaper, you'll learn new strategies for healthcare organizations to:

  • Apply intelligence to every type of patient interaction
  • Reduce waste, save money and increase engagement
  • Seamlessly integrate data science, machine learning and customer engagement to drive better financial results and increased patient loyalty
  • Unify the patient experience for happier, more engaged patients every step of the way

Source: Vizient
Many of the changes made to the U.S. healthcare system during the pandemic are anticipated to be permanent or gain momentum. In order to compete and succeed, healthcare providers must to continue to evolve and pivot.

To learn about these key trends and projections for recovery and growth over the next decade, as well as how to rework your strategies for success, read this executive summary.

The 10-year forecast includes trend analysis and projections for:
  • Site-of-care shifts
  • Surgical shifts
  • Emergency department volumes
  • Virtual care

Source: Cardinal Health
Hospital Acquired Infections remain a key clinical concern, especially among critical care patients. Reducing or eliminating opportunities for pathogen exposure through cross-contamination may be an effective strategy for reducing HAIs. Previously published research suggests that replacing reusable ECG leads with single-patient use ECG leads was associated with reduced SSI risk in coronary artery bypass graft (CABG) patients. Using a public database, this analysis explored the broader association between single-patient use ECG leads and HAI rates in California hospitals.

Learning Points:

  • The inherent vulnerability of the critical care patient
  • The burden of hospital-acquired infections and the benefits of reducing their incidence
  • The role of ECG cables and wires

Source: Augmedix
COVID-19 has only made clinicians' lives harder. Adequately supporting clinicians in the ED will require a multitude of resources, support services and initiatives to eliminate inefficiencies that have lingered far too long in their workflow.

In this whitepaper you will learn:
  • Strategies to mitigate clinicians' administrative burden in the ED while reducing costs and improving the patient experience.
  • Use cases from forward thinking organizations leveraging scribes, hospitalists and telehealth to ease the overload on ED clinicians.
  • How to support clinician well-being in times of crisis.

Source: Elsevier
Achieving success under the Star Rating System is a critical part of doing business today. The quest for success has led health insurers, PBMs and retail pharmacies to work together to formulate strategies to achieve top ratings.

To effectively do this, they need access to trusted information and educational resources to deliver patient-centric care and to engage members in managing their own care.  

When all involved are using the same knowledge tools for clinical, drug reference and patient education, you can improve efficiency, increase consumer satisfaction, and achieve the best possible health outcomes.

Download this whitepaper to:
  • Understand the latest star ratings and their impact on health insurers, PBMs and retail pharmacies
  • Learn how accurate, trusted knowledge sources can be an effective strategy in achieving top ratings
  • Understand the value of a trusted knowledge partner in this era of misinformation

Source: Vida
In the U.S., social determinants such as race, gender and even the neighborhood you live in can influence your health outcomes — generally to the detriment of already underserved populations. Treating mental and physical chronic conditions requires time, money and perhaps most importantly, access to care — most of which are often unavailable to at-risk populations.

Equitable care requires innovative solutions.

Download this whitepaper, titled Why Virtual Care is Key to Overcoming Social Determinants, to discover

  • How social determinants of health impact chronic conditions
  • How virtual care can be an effective and innovative solution
  • Why treating both mental and physical care together delivers better outcomes

Source: Vituity
This year, estimates show more than 4 million people with behavioral health conditions will enter an emergency department, but ED staff are not always well-equipped to treat them.

That's where Emergency Psychiatric Intervention, or EPI, comes in. It's an approach and toolkit designed by Vituity emergency medicine and acute psychiatry physicians that aims to elevate the standard of care for emergency behavioral health patients. EPI brings together front-line physicians and clinical support staff with existing ED teams to optimize workflows and increase staff engagement.

In this whitepaper, you'll learn:

  • A deeper look into what EPI is and how it operates
  • How EPI helps hospitals improve clinical quality and profitability while strengthening community trust, as well as the other benefits
  • Case studies of EPI in caption at two health systems of care.

Source: Leantaas
In the wake of COVID-19, operating room managers have faced unprecedented challenges with optimizing the OR schedule. For those still relying on manual methods such as phone calls and faxes, significant opportunity exists to make the scheduling process more efficient and improve visibility into the historically opaque OR schedule.

In this eBook, learn to streamline your OR scheduling process, optimally fill open time and increase surgeon and staff satisfaction. Additionally, explore how to address:

1. Block time left unfilled
2. Missed connections between clinics and/or facilities
3. Reallocating surgeon' block time in a more surgeon-centric manner 

Source: Intrado
Consumers have been “cutting the cord” on cable TV for years to save money and streamline service. Healthcare's now seeing the same trend. Healthcare organizations can benefit from cost savings and higher patient response rates by "cutting the cord" on manual patient engagement and moving to automated patient communication, especially via SMS-based outreach.

Those adopting new patient engagement technologies report a better experience for both patients and staff members.

In this whitepaper you’ll learn more about:

  • The hidden costs of manual engagement
  • How digital solutions address health system needs
  • Improving patient outcomes and resource efficiencies

Source: Experian
This white paper compares answers from the first State of Patient Access survey (November 2020) with those in Experian Health's State of Patient Access 2.0 (June 2021).

Sample findings:

  • 73 percent of consumers want to schedule their own appointments online
  • Improving the patient experience is a top priority for 93 percent of providers
  • More than 50 percent of providers find it difficult to keep track of changing pre-authorization requirements
  • Just 14 percent of consumers felt their final healthcare cost differed significantly from estimates — down from more than 50 percent in the first survey

These and many other topics were addressed in the survey, making this white paper a useful resource for strategy and planning beyond the pandemic.

Source: Qualtrics
Today’s patients judge their healthcare experiences against their interactions with service providers in other industries. While many healthcare providers are hesitant to think of patients as customers, the patient journey has many similarities to what customers experience with retail, banking, travel and hospitality companies.

In this guide, you’ll learn how to:

  • Embrace the power of omnichannel communication
  • Cultivate a culture of authenticity
  • Personalize the end-to-end journey
  • Capture timely feedback and take action

Source: Conductiv
As diversity, equity and inclusion commitments become more commonplace, healthcare organizations large and small are looking internally to see where more equitable strategies could be implemented, including with vendor selection. Organizations are increasingly including supplier diversity as a common decision criteria to select a vendor.

This guide outlines how healthcare organizations can implement equitable and inclusive sourcing practices to support their diversity commitments.

Key insights:

  • The definition of a diverse supplier
  • The importance of equitable and inclusive sourcing
  • Roadblocks to implementing more equitable and inclusive sourcing practices
  • Sourcing strategies to increase diverse supplier spend

Source: Wolters Kluwer
The volume of data generated within the healthcare industry is staggering with experts estimating that healthcare data doubles every 73 days.

While this data contains a wealth of patient insights, most healthcare organizations lack the resources, technology and time required to leverage its true value.

In this white paper we share three steps on the road to semantic interoperability that support optimal performance in value-based arrangements.

Download now to learn:

  • Why collecting, integrating, normalizing and interpreting data from across care interactions, devices, apps and settings is critical within a value-based care environment
  • The role of natural language processing and machine learning in effectively managing population health
  • Three strategies for creating a "Rosetta Stone" of health language that will equip you to improve care for entire patient populations

Source: Flywire
For years the U.S. healthcare system’s affordability crisis has made it more difficult for patients to seek and pay for care. This not only has huge implications for patients but also has a profound impact on the revenue cycle for health systems and other providers.

Download this E-book to access 11 must-read articles on the patient affordability crisis and how it’s affecting healthcare. You’ll gain insight on:

  • How healthcare’s affordability crisis is negatively influencing patient decisions
  • How providers are handling patients’ inability to pay for care
  • How technology can make it easier for patients to understand and meet their medical expenses

Source: Cerner
Health system leaders have prioritized expanding their ambulatory footprints for years amid growing demand for more outpatient services and the need to expand access to care. The pandemic has only accelerated this trend, with more systems actively acquiring clinics and surgery centers while also expanding virtual care offerings.

Amid acquisitions and expansions, health system leaders must work to ensure staff are strategically unified and the right technology systems are in place to support high-quality care. Without this integration, organizations are vulnerable to unnecessary operational complexities and care variation.

This white paper offers insights into the integration journeys at three health systems and is derived from interviews with leaders from Roseville, Calif.-based Adventist Health; Phoenix-based Banner Health; and Springfield, Mo.-based CoxHealth.

Source: Vizient
Costs of pharmaceuticals in aggregate are so high, even lower price increases can have a dramatic effect on financial performance. It is critical for pharmacy leaders to be vigilant observers of all changes that impact medication use and cost.


Utilizing Vizient's extensive pharmacy analytics, the Vizient Pharmacy Outlook is an industry-leading report providing drug price inflation projections over the next 18 months across multiple classes of trade and therapeutic areas. Health system and hospital financial and pharmacy leaders rely on this report to budget smarter and prepare for future trends that impact their delivery of care.

Key insights include:

  • Changes in biosimilars for acute care
  • Shifts in non-acute care to outpatient and telemedicine settings
  • Impressions of the FDA Accelerated Approval program
  • Specialty drugs, changes in disease states, and the pipeline

Source: Notable Health
In the wake of the COVID-19 pandemic, investment in population health continues to surge as health systems increase risk-based contracting in response to new incentives created by private and public payers. As a result, leading health systems have turned to intelligent automation as a way to empower their care coordinators and clinicians to identify and engage more patients in need of care, drive patient action, and measure the ROI of their efforts.

This whitepaper walks through 7 proven use cases for improving population health program impact by automating manual and repetitive workflows, and outlines best practices for automating population health workflows.

Download our whitepaper to learn:

  • How intelligent automation can eliminate repetitive tasks for clinicians, and enable them to practice at top of license
  • Why common approaches to population health technology, such as implementing digital nudges for clinicians, often fail to realize expected impact
  • How to avoid increasing administrative burden on clinicians through the introduction of new population health technologies
  • How to automate the identification and engagement of patients with open care gaps
  • Best practices for optimizing HCC coding workflows to ensure appropriate value-based reimbursement

Source: Securelink
Without a standardized method, vendors move through health system networks with a wide range of methodologies including modems, VPN accounts, desktop sharing tools and more. This disorganized access is insecure and compromises HIPAA compliance.

At Medical Center Hospital, disorganized vendor access created three significant problems:

1. Their IT staff had to be heavily involved.
2. There was no common method of tracking the remote access sessions.
3. It was impossible to implement a uniform security policy, making HIPAA compliance difficult to determine.


Download this case study to learn how the hospital was able to implement a uniform security policy and ensure HIPAA compliance by:

  • Strictly defining system access for each vendor.
  • Taking the load off IT staff in administering support connections.
  • Ensuring network security and compliance.

Source: AMA  
COVID-19 has introduced unique stressors to the healthcare community, which will likely have lasting effects in the years ahead. National findings from the AMA's "Coping with COVID-19 for Caregivers” survey provided important insights into healthcare workers' experiences over the past year. Nearly 1 in 4 physician respondents said they were likely to leave practice within the next two years.

Download the summary report to learn more about these insights and discover organizational well-being resources available through the AMA Health System Program.

Key insights include:

  • What insights have we gained from healthcare workers' experience with COVID-19?
  • Do care teams feel valued by their organization?
  • How has COVID-19 affected the team's sense of meaning and purpose?
  • What organizational resources are available to support physician well-being?

Source: Cardinal Acute
The past year and half has tested healthcare supply chain leaders’ strength and resilience, forcing them to reimagine their strategy amid a global public health crisis. Now more than ever, supply chain leaders need to stay on top of the industry’s latest trends in order to ensure success for their organizations and positive outcomes for patients.

From how to effectively use tracking technology to ensuring the supply chain is clinically integrated to how sustainability can reduce costs, there are key trends of which supply chain leaders must be aware.

Download this whitepaper to learn how to:

  • Reduce supply chain costs
  • Prepare for the next healthcare crisis
  • Track the supply chain more effectively

Source: CoverMyMeds  
Providers and care teams are often searching various sources for multiple types of data to inform medication choice and access conversations with each patient.

Scattered, often unavailable, information creates frustrating workflows and wastes valuable time that could better be spent on high-level tasks and interactions. This can further lead to care team frustration and poor patient outcomes.

Patient-considerate and patient-facing technology can help fill in missing data at various points in the patient journey, saving care teams time and giving patients a voice in their healthcare journey.

In this report, CoverMyMeds explores:

  • The impact of information gaps on quality of care
  • The role interoperable technology can play in providing a single source of care team data
  • How integration and automation could have a positive influence on reducing care team burnout

Source: Cardinal Health
Many ASCs are still grappling with pandemic-related supply shortages, rising costs and inventory management issues. To navigate these challenges, supply chain leaders will need to adopt more creative and agile solutions.

These eight articles are must-reads for supply chain leaders who want to stay ahead of the curve and position their ASC for success. They contain insights on topics such as improving surgery center efficiency, addressing burnout and long-term capital planning.

Source: 3M
Because COVID-19 cases have largely declined since the start of 2021, hospitals and health systems have been able to shift more focus back to the long-term goals of driving down costs, improving care quality and enhancing clinician workflow processes.

3M and Becker's Hospital Review recently surveyed dozens of hospital and health system executives about the ongoing obstacles in the way of those mission critical goals, and the technology they're relying on to make progress.

In this whitepaper, you'll learn:

  • The value of speech recognition technologies in enhancing EHR documentation workflow
  • The tech-driven solutions organizations are using to address denials and enhance clinical care documentation
  • What solutions hospitals and health systems are using to accelerate the shift to value-based care

Source: AvaSure
Historically, hospitals and health systems have used “patient sitters” to provide one-on-one monitoring support for patients. Since this approach is costly and inefficient, virtual sitters that can monitor multiple patients simultaneously have become one of the fastest growing trends in virtual care.

Ochsner Health adopted a centralized patient monitoring model, which allowed the New Orleans-based health system to have eight or nine technicians monitoring 90 to 108 patients instead of using individual sitters for each patient. The model delivered a clear return on investment for the system, while also supporting revenue-generating opportunities.

In this whitepaper, you’ll learn how centralized monitoring systems like the one used at Ochsner Health can:

  • Improve safety and support for patients and staff
  • Result in a 90 percent cost reduction
  • Potentially integrate with other centralized healthcare services

Source: Doximity
The healthcare ecosystem is constantly expanding and evolving. Incumbent participants — such as providers, payers, suppliers and regulators — are now joining new entrants as disruptors to the system.

To better leverage the new healthcare ecosystem, healthcare leaders must take on four distinct imperatives. To do so, they should consider outside partners who can deliver more: data, access and improved patient experience.

In this whitepaper, you will gain strategies for:

  • Embracing new technologies
  • Building a customer-centric focus that emphasizes access
  • Adopting non-traditional partners
  • Improving access, quality and affordability

Source: Intuitive
With the upsurge of a value-based reimbursement landscape, better surgical outcomes and reduced readmissions are critical. That's why hospitals and health systems around the world have increasingly adopted minimally invasive procedures and built strong robotic-assisted surgery programs.

For many healthcare executives, cost concerns have made them hesitant to invest in surgical robots. However, when built right, a robotic surgery service line can enhance operational efficiencies and reduce the total cost to treat.

This ebook explores the value of robotic surgery in a value-based market, as well as the key considerations needed to shape a viable program.

Key learning points:

  • Financial and operational benefits of robotic surgery
  • 4 steps health systems can take for robotics to enhance economic value
  • Real-world insight on how health systems decreased costs after transitioning to robotics

Source: Keybank
Supply procurement and vendor payments have become a complex, time-consuming and costly problem for too many providers.

A supplier payment platform can help providers understand what's working well in their supply management processes and what could use improvement. While healthcare and hospitals systems have historically lagged in adopting automation for invoices and payment processing, those who have are able to strengthen their supply network and use their internal resources smarter.

In this white paper, learn how your organization can:

  • Use rebates and bargaining power to work with large medical suppliers
  • Customize your supply procurement approach
  • Implement an automated accounts payable platform

Source: Cardinal Health
Amid industry disruption and various challenges created by the COVID-19 pandemic and recent natural disasters, health systems have continued to face ongoing financial pressures. To mitigate these challenges, many health systems have turned to new strategies and care models. These initiatives, however, often introduce new operational requirements.

Health systems are striving to enhance the quality of patient experiences and outcomes, while simultaneously expanding and growing the business aspects of healthcare delivery. This white paper offers an overview of recent industry challenges and insights into new approaches to strategic planning.

Key insights include:

  • The role of specialty medications in the modern care continuum.
  • The industry pressures affecting all sites of care.
  • Four questions all health system leaders should ask when developing a successful growth strategy.

Source: Cardinal Health
Hospitals and health systems responded swiftly. A shift toward more ambulatory care and the value of virtual care solutions are just a few of the trends emerging from the shadows of the COVID-19 pandemic.

Earlier this spring, Becker’s Hospital Review and Cardinal Health convened a group of health system leaders to discuss how their organizations responded to the COVID-19 pandemic and how they’re adapting their strategies moving forward. This whitepaper summarizes insights from that discussion.

Source: TeamHealth
Timely clinician-patient communication is already a top priority for every health system. However, special challenges brought on by COVID-19 exposed new truths about the need for an empathetic, relatable information exchange. TeamHealth performed a deep dive into the core elements of patient experience during COVID-19 and beyond, which are outlined in this whitepaper.

Key learnings:

  • How to address patient experience in a COVID-19 world
  • The benefits of improved patient experience
  • How TeamHealth clinicians are using innovative ways to connect with patients

Source: Ribbon Health
As patients increasingly move between care settings, referrals are the most critical influences on healthcare experiences and outcomes. Over half of providers are dissatisfied with their current referral process, and this impacts a third of patients in the U.S. who are referred to a specialist each year alone. It’s no surprise that providers and digital health innovators are seeking to ensure a seamless process — whether it's in-person or virtual care — but the data that these organizations rely on to power this process often stands in the way.

This whitepaper will cover:

  • Impact of broken referral management on patients, such as 33% of patients not following through on a referral
  • Current provider data and infrastructure barriers to referral management
  • How a patient-first approach to provider data can improve patient care journeys

Source: VisualDx
Racial bias is a pervasive issue plaguing healthcare, and industry leaders are unsure how to best address it.

Health systems’ chief digital officers, chief medical officers, chief quality officers, chief innovation officers and educational deans must reevaluate their digital resources and encourage the use of equitable evidence in medical education and within the exam room. And these actions are needed urgently.

This whitepaper offers a digital solution to the following three problems:

  • Most clinical knowledge resources are not equitable.
  • Artificial intelligence and machine learning algorithms are not trained on representative data.
  • Digital medical education tools and training lectures lack equity in representation of skin of color.

Source: Infor
As the industry begins to move forward, providers, health plans and technology companies will continue advancing healthcare innovation, aiming to transform patient care and bridge the gap between clinical and business operations.

These eight articles are must-reads for healthcare leaders who want to pursue successful innovation programs. They contain insights on topics such as interoperability, artificial intelligence, how to build resilient clinical teams and how to prepare for future health crises.

Source: ProviderTrust
With the rapid growth in telehealth across the U.S. in 2020, Amwell, a large telehealth provider faced the need to scale quickly, including their compliance monitoring efforts. When the pandemic first hit in April 2020, Amwell was utilizing ProviderTrust, which provides smarter compliance monitoring solutions, for OIG exclusion monitoring and another vendor for sanction screening and Medicare Opt Out list monitoring.

Source: Ontario Systems
Between COVID-19-related financial challenges and an increasingly remote workforce, healthcare systems are struggling to navigate this new terrain. Many are taking a hard look at their accounts receivable (A/R) processes, determined to find ways to improve efficiency and productivity for better long-term financial health. By simplifying their A/R operations in one easy step, leading providers across the U.S. are transforming the back end of their revenue cycle.

Download this eBook to learn:

  • The three pillars of A/R optimization—and your biggest barriers to progress
  • The hallmarks of a high-performing A/R operation
  • Real results leading providers have achieved 

Source: CareCredit
Patients are struggling with healthcare’s financial burden, as Americans’ average income has not kept pace with rising costs. Additionally, patients expect healthcare to have the same convenience and transparency they’ve come to enjoy in industries such as retail or banking.

Seventy percent of hospital executives said they had plans to expand price transparency, but only 25 percent said they strongly agreed that their staff was well-prepared to have financial conversations with patients, according to a survey conducted in early 2021 by CareCredit and Becker’s. This incongruence between priority and ability sheds light on a crucial area hospitals need to improve upon to deliver a consumer-centric, transparent experience to patients.

Source: Optum 
Health inequity is costing health organizations and communities over $93 billion in excess cost and over $42 billion in untapped productivity. Millions of people are not able to receive the care they need or achieve good health. Communities are looking for leaders who can address the structural bias that allows health inequities to remain.

Source: MDVIP
With the rise of consumer-directed healthcare, discerning patients want choice and are expecting a higher level of service, including more quality time with a physician and less time in the waiting room.

When their experience in traditional, volume-based medicine falls short, they seek care elsewhere, often outside your hospital system. This is why investigating an innovative primary care model is a valuable strategy to address increasingly savvy patient needs in order to retain current customers and attract new ones.

Source: ServiceNow
To remain competitive, healthcare organizations must meet today’s challenges while preparing for the next major crisis. Learn how you can improve outcomes by providing a better experience for both patients and clinicians. Download our ebook on elevating patient care with connected digital workflows.

Learning points:

  • 10 best practices to solve last-mile vaccine management
  • 5 steps to a safer workplace for everyone
  • How 2.5 million high-risk citizens were vaccinated in Scotland

Source: Bright.MD
More than two-thirds of provider executives plan to use more care navigators in 2021. As health systems look for ways to recover after the pandemic, why are so many executives focused on navigation and care coordination? The answer lies in exploring how effective navigation addresses five of healthcare's biggest challenges in 2021 and beyond.

Source: Molnlycke
Traditional transactional relationships with suppliers are becoming things of the past. Today, value-analysis professionals (and other leaders responsible for a healthcare organization's bottom line) are actively seeking to blaze new paths forward toward value-based partnerships and contracting.

In January, Molnlycke assembled an advisory board of value analysis leaders to discuss how suppliers can achieve more meaningful relationships with healthcare organizations. This e-book provides an overview of the main themes that emerged from the discussion.

Read this whitepaper to learn:

How healthcare organizations can form meaningful relationships with suppliers
The qualities of a strong value-based partnership
The evidence value analysis committees seek to inform their decision-making process

Source: Elsevier
During early surges of COVID-19, treatment protocols evolved at a rapid pace. Healthcare leaders had to keep their strained teams up-to-speed on the most recent developments.

Clinical knowledge is inherently dynamic, but the way healthcare leaders attain this knowledge can sometimes seem static. For hospital leaders, having the ability to track search data within reference tools to understand what clinical information their clinicians need and in what form they need it is crucial both during and after a crisis.

This research guide includes: 

  • A timeline of COVID-19 research trends
  • A breakdown of how research data can inform continuous care improvement strategies

Source: Ultimate Kronos Group
Healthcare needs to more effectively use labor resources and recruit talent. COVID-19 has shown the importance of having the right staff in place. Organizations have realized that without centralized staffing and scheduling they have poor system wide resource visibility. This inhibits their ability to efficiently manage labor resources and meet patient care demands. They are now taking the time to reevaluate current staffing and scheduling processes to ensure that they can match the need for care with the right resources in the right setting.

Source: Phreesia
The patient referral process should facilitate effective communication among providers and support coordinated care. However, as it stands today, referrals are often challenging for everyone involved.

Read this white paper to learn:

  • How providers decide when to refer patients and to whom
  • Referral senders' goals and the challenges they face when communicating with referral receivers
  • Opportunities for technology-based referral solutions that support all providers and eliminate obstacles to high-quality care

Source: Optum
Healthcare provider leaders shared their viewpoints with Optum and Scottsdale Institute on how pandemic related disruptions will influence the way care will be delivered, managed and paid for moving forward. Read this report to understand where providers see progress in the digital road forward, putting consumers at the center of care, and challenges they will continue to face.

Source: Attainia
Construction and renovation projects in the healthcare industry are complex due to facility-specific demands and the ever-changing nature of medical technology. This guide provides key considerations to help make your next equipment planning project a success.

In this report you will learn:

  • Why a cross-disciplinary team is critical to success
  • The importance of establishing and driving a medical equipment standards program
  • How the right tools can enhance collaboration and optimize equipment purchasing decisions

Source: Optum
Despite COVID-19 adjustments, many health organizations are still not used to treating members or patients like consumers. With safety concerns, cost pressures and competitive threats, health organizations are thinking differently about attracting and retaining customers.

This e-book highlights innovations and success factors across the consumer health experience, including:

  • Shopping for benefits
  • Staying well
  • Choosing care
  • Receiving care
  • Managing conditions
  • Saving and paying for care

Source: ABILITY Network
Nursing shortages and staffing issues threaten your organization’s ability to deliver quality patient care. With those challenges amplified by COVID-19, staffing initiatives that promote nurse satisfaction and engagement need to be a key priority.

This whitepaper outlines seven staffing strategies that value, protect and optimize nurses.

  • Key learning points:
  • How to make staffing and scheduling a collaborative process
  • Streamline the open shift management process
  • Make it easy to access and act upon critical staffing information

Source: TeamHealth
Inconsistent communication within emergency departments can make an already stressful patient experience worse. Based on the company’s work with leading hospitals and health systems, TeamHealth has developed the A-PEX program to ensure outstanding performance in patient experience.

Source: Podium
In today's world, patients start researching healthcare decisions online first. From simple health questions to selecting a new provider — patients seek out peer reviews and third-party commentary before they make a healthcare decision. And each of these areas impacts a healthcare organization's perceived online reputation.

Read this whitepaper to learn:

  • How to impact patient reviews to improve your average star rating
  • What best practices to implement to increase your number of patient reviews
  • Why reviews influence search results and patient growth
  • What to expect in future online presence trends for healthcare

Source: AvaSure
In early 2019, the WHO proposed making 2020 "the year of the nurse and midwife" given that 2020 would mark the 200th anniversary of Florence Nightingale's birth, the woman widely considered to be the founder of modern nursing. 2020 would indeed become "the year of the nurse," testing these crucial front-line providers in unprecedented ways. By year's end, the immeasurable importance of nurses was clear to all.

Source: ServiceNow
Healthcare is a 24/7 industry. Yet, many organizations still rely on a shared services operation to provide services and information for employees from just 8 a.m. to 5 p.m. This approach is no longer acceptable.

Download the ServiceNow whitepaper to learn:

  • How the COVID-19 pandemic has accelerated digital strategy development
  • Missed opportunities for digital employee engagement in healthcare
  • Methods and best practices for implementing new tech solutions

Source: Everbridge
COVID-19 has tested the limits of the healthcare system for more than a year. Healthcare providers are now juggling the challenges of treating patients with and without COVID-19 while executing mass vaccination campaigns. However, the pandemic has also revealed new opportunities for telehealth, collaboration tools for remote teams and technology applications that improve the patient experience and provider safety.

Source: Zipari
Healthcare payers and third-party administrators need digital customer experience (CX) solutions designed specifically for them and their consumers. Use this new guide to quickly initiate a CX strategy that is powerful enough to fuel better outcomes, drive value, and achieve higher ROI.

Fill out the form to get the guide, "Cut to the Chase: The Simplified Blueprint for Payer CX Success," and read about:

  • The 3 strategies for creating the most impactful consumer experiences
  • The trouble with off-the-shelf customer relationship management systems
  • The one-stop-shop software solution for accelerating speed-to-market and speed-to-value

Source: QGenda
It’s no surprise that capacity optimization is at the top of the list when it comes to healthcare priorities. The capacity problem has been exacerbated by the pandemic and healthcare organizations are searching for the right ways to optimize their use of providers, rooms, and resources.

Read this eGuide to find out:

  • How lack of capacity optimization affects providers, patients, and revenue.
  • How provider scheduling, room scheduling, and workforce analytics solutions help organizations solve the capacity problem.
  • Strategies you can implement to address capacity challenges.

Source: Medallia
The COVID-19 pandemic has sparked dramatic transformations in the patient experience. From a heightened emphasis on safety to the massive expansion of telehealth, one thing continues to remain constant: The importance of the provider-patient relationship.

Survey finding themes explored in the report:

  • Key aspects of the care experience that have always been central to the patient satisfaction
  • Patients are more attuned to safety
  • Patients are using telehealth services in record numbers
  • COVID-19 patients are straining hospital capacity and reporting poorer experiences

Source: Bright.md
Telehealth adoption has skyrocketed due to COVID-19, and the demand for virtual tools is here to stay: Two-thirds of patients plan to continue using telehealth after the pandemic.

Download this white paper to learn:

  • What an integrated hybrid care delivery model is and how it differs from just adding telehealth care options
  • The risks of not offering a variety of care-delivery options—to both patients and system revenues
  • 4 best practices to get you started

Source: RingCentral
Cloud communication technologies can enhance member engagement, support new collaboration-based workflow models, boost employee retention and increase payers’ flexibility, agility and efficiency.

In this whitepaper, you’ll learn:

  • The kind of personalized experience members expect from payers
  • How cloud-based communication technologies give payers better security and efficiency
  • How analytics from digital member engagement platforms can optimize payer performance
  • How digital engagement tools generate higher employee satisfaction and retention

Source: AGFA
Enterprise imaging — or EI — plays an important role in the shift toward value-based care and is the next logical investment for many following the electronic health record.

In this report you will learn:

  • What are the different technology approaches to managing imaging across the enterprise?
  • How can converging imaging workflow and infrastructure support my business growth initiatives?
  • What are the key financial and clinical care metrics that can be used to measure the benefits of enterprise imaging?
  • How do I build an effective governance team to oversee my enterprise imaging project?

Source: Philips
Health systems striving to deliver quality care at a sustainable cost are facing turbulent times. Leaders across the healthcare spectrum are collaborating with strategic partners to co-create innovative solutions.

In this whitepaper, you’ll learn:

  • Ways long-term strategic partnerships can improve health systems
  • Practical considerations for selecting strategic partners
  • Case studies about innovation approaches and successful outcomes

Source: Solutionreach
Now that the COVID-19 vaccine is here, patients have questions. To ensure a smooth vaccine rollout, it's critical to be proactive and deliver clear information to patients via text, email, and other channels. Strengthen your organization's vaccine communication efforts with templates from this booklet.

The E-book shares key templates on:

  • Frequently asked questions
  • Dispelling common myths
  • The vaccine’s safety and efficacy
  • Vaccine appointment reminder check-list

Source: Clearwave
We are seeing a paradigm shift in healthcare solutions following a tumultuous 2020. Finally, the need for patient self-scheduling is aligning with the patients' embrace of its adoption.

In this ebook, we'll take a closer look at six significant facets of scheduling for 2021 to paint a clearer picture of what's in store for smart scheduling and healthcare operation. Trends include:

  • Personalization
  • Instability and agility
  • Hybrid care
  • And more!

Source: Podium
Your health system cannot improve unless you consistently track data on quality of care, patient engagement and internal efficiency. However, with a surplus of data and digital tools, health system leaders can be unsure about what metrics to pay attention to.

Download this whitepaper to learn:

  • 9 critical marketing metrics for healthcare
  • How to find each metric (with examples)
  • A clear action plan to improve in each area

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