Strategy

Heidi was founded on the firm belief that AI has the power to solve the problems facing healthcare systems across the world. Our ambition has been clear from the start: double the world’s capacity for care without dehumanizing it. We…

For years, the prescription for a struggling health system was familiar: grow volume, grow revenue, and use the growth to fix whatever else was wrong. More patients meant more revenue, and the capacity to solve problems. The logic was circular…

For patients with complex chronic conditions, the handoffs — from primary care to a specialist, from hospital to home, from discharge to the pharmacy counter — are where care most often breaks down. The panel’s consensus was that the technology…

Everywhere I look, AI is being positioned as the answer to healthcare’s workforce shortage, and rightly so. Technology can help clinicians work more efficiently, reduce administrative burden and expand access to care. But there’s a more complicated reality: while technology…

Healthcare organizations have more data than ever, but turning that data into insight can be a challenge. Perception, Pointcore’s data intelligence solution for healthcare, brings operational data together to create a clearer view of performance and opportunity. By combining healthcare…

Chris Boukas, RN, is approaching healthcare uncertainty through a rural hospital lens. Mr. Boukas became COO of Paris (Texas) Regional Health in December 2025 after previously serving as COO of St. Catherine of Siena Hospital in Smithtown, N.Y., part of…

Over the last four decades, healthcare has faced one disruption after another. Hospitals fundamentally changed how they were paid. Managed care altered relationships among payers, providers and patients. The patient safety and quality efforts changed how we measure and improve…

St. Louis-based Ascension wanted to test whether sending patients a personalized text message before a primary care appointment could improve care. The health system started with seven practices, where patients received automated messages from their physicians with personalized care plans…

Paul Krakovitz, MD, became CEO of Greensboro, N.C.-based Cone Health on March 16, roughly 15 months after the five-hospital system joined Risant Health, the nonprofit created by Oakland, Calif.-based Kaiser Permanente. Dr. Krakovitz previously held leadership roles at Cressey &…

From the Northwest to the Midwest to the Northeast, health systems are navigating financial recoveries shaped by distinct pressures — different payer mixes, different market structures and different starting points.  Renton, Wash.-based Providence, St. Louis-based Ascension and Pittsburgh-based Allegheny Health…