• How a whiteboard factors into a new patient communication model

    Saint Peter's University Hospital in New Brunswick, N.J., recently launched TeamBirth, a national model that works to improve provider-patient communication in labor and delivery departments. 
  • The Gene and Cell Therapy Institute is on a mission to create a brighter tomorrow.

    Together we are on a mission to revolutionize medicine through gene and cell therapy. The innovations developed by Mass General Brigham researchers and clinicians are helping create a brighter tomorrow.
  • Emailed medical test results stir patient panic

    Medical test results electronically sent directly to patients can arrive before physicians have a chance to review and interpret them, leaving patients analyzing terminology and, in some cases, jumping to conclusions, The Wall Street Journal reported Sept. 14.
  • Protecting your patients with steller infection prevention practices

    There's no room to slack off on your dental practice's infection prevention processes. Find out what it takes to best protect your patients here.
  • US healthcare players fail to take patient affordability seriously: Viewpoint

    There is scant evidence major players in U.S. healthcare such as health insurers, health systems and trade groups look at patient affordability as a primary issue, according to Paul Keckley, writing Sept. 11 in his weekly Keckley Report.
  • Behind the Curtain: Using Customized Technology to Synergize Patient Care

    America’s large and well-trained health workforce, with its wide range of high-quality medical providers, produces many of the best medical outcomes in the world.  
  • Hospital Experience: How Foodservice Impacts Overall Satisfaction

    Food is not just a source of nourishment but also a means of comfort. We all look forward to it, and in healthcare foodservice specifically, we know without a doubt that food impacts the hospital experience. Whether at home or away, we all enjoy having the freedom to choose what to eat and when to eat it. Allowing patients to have that same convenience during a hospital stay is important and can influence their overall outcome.
  • Which HCAHPS measures fell most during pandemic

    HCAHPS measures assessing hospital staff's responsiveness and hospital cleanliness fell the most during the pandemic as hospitals grappled with severe staffing shortages, according to a study published Aug. 25 in JAMA Health Forum.
  • Healing a fractured patient experience through a streamlined digital front-door strategy

    Staffing shortages and workforce turnover continue to pressure healthcare organizations, contributing to a fractured patient experience. This disjointed experience is exacerbated by different parts of a hospital or health system working separately, in silos, with uncoordinated workflows and legacy technologies that don't work together.
  • Breaking the cycle: Improving transition of care for patients following an osteoporosis-related fracture

    Osteoporosis patients are at an increased risk of recurrent bone fractures, which increases costs for health systems and payers. [1],[2] Yet, care gaps that lead to missed opportunities for timely diagnosis and holistic pre- and post-intervention treatment are widespread across health systems and integrated delivery networks.[3]
  • Why Brigham and Women's quietly serves vegan meals

    After complaints piled up about "Meatless Mondays" at Boston-based Brigham and Women's Faulkner Hospital, leaders pivoted to a new strategy: Removing the words "vegan" and "vegetarian" from the cafeteria's menu, NPR reported Aug. 11. 
  • Top healthcare organizations for patient experience in 2023

    NRC Health has identified 12 health systems, hospitals and medical groups that go above and beyond to provide excellence in patient experience, the healthcare data firm said Aug. 8.
  • 6 changes coming to HCAHPS in 2025

    CMS is making key changes to HCAHPS to modernize the survey and increase patient response rates, the agency said in its Hospital Inpatient Prospective Payment System final rule released Aug. 1. 
  • How NewYork-Presbyterian is addressing the challenge to revitalize the patient advisor role

    When we talk about patient experience, we often speak about our work to make our organizations more "patient- and family-centered." This reflects the reality of real structural and cultural barriers that inhibit our ability to put the patient at the center of all we do. 
  • Top 11 hospitals for consumer loyalty in 2023

    NRC Health has identified 100 top-performing hospitals through its annual healthcare consumer-perception survey, the healthcare data firm said Aug. 8.
  • Building loyalty into the patient experience

    Healthcare organizations are experiencing lower levels of trust by patients, partly as a result of misaligned communications during the COVID-19 pandemic. Many healthcare leaders see the critical, timely need to regain that trust.
  • Streamlining banking solutions to benefit patients

    Community health providers play a crucial role in our society, providing quality healthcare that is inclusive and accessible to the communities they serve. To best meet their mission, they need a seamless business infrastructure that allows them to focus on the needs of their patients. That support system becomes even more crucial during stressed periods such as the pandemic and economic downturn.
  • Patients don't see silos: Northwell nurse leader on shaping experiences

    With few exceptions, having to go to the hospital is not at the top of any individual's to-do list. However, long after the pain is gone and sutures have healed, patients remember how they were treated.
  • Hospitals embrace RV living for patients, staff

    Some U.S. hospitals are embracing the idea of RV living for patients, families and staff members, providing on-site parking spaces and hookups for the vehicles, CBS News reported July 26.
  • How data exploration and systemwide insights lead to better patient care

    The Ottawa Hospital and the Canadian Personalized Healthcare Innovation Network (CPHIN) are working together to build a health system that leverages data to empower collaboration and learning in support of delivering high-quality care at lower costs, while promoting the health of all Canadians. 
  • “This Has to Happen” - Children's Hospital Colorado is bringing precision medicine closer to patients.

    Use of comprehensive patient data in healthcare brings with it opportunities to transform clinical care. Nowhere is the potential greater than in precision medicine— which is using genomics to make medicine more precise and changing how care is delivered.

Featured Whitepapers

Featured Webinars