• NewYork-Presbyterian CXO Rick Evans: Access is the new patient experience

    If the core of patient experience has been focused on compassion in the past, it now is also increasingly focused on convenience. 
  • Podium and Sharp Healthcare Partner to Modernize Patient Experience Through Text Communication and Online Reviews

    Partnership will enable Sharp HealthCare to offer HIPAA compliant text-based patient communication to manage care and collect feedback and online reviews
  • Patient-centricity across the continuum — How technology is helping providers realize the promise of value-based care

    The healthcare sector faces a vexing dichotomy. Experts agree that patient-centric care is the key to improving outcomes and reducing costs. At the same time, many providers face challenges in delivering patient-centric care across the entirety of the traditional care continuum, especially in an environment of value-based healthcare. For providers to deliver the best possible care and to thrive in this environment, provider-facing challenges must be addressed.
  • Building trust for successful delivery of the COVID vaccine

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    Mistrust could hurt your organization's COVID-19 vaccine administration. Ensure a positive experience with tips from this discussion.
  • Adapting the dialogue in healthcare: Communicating with patients about financial responsibilities

    Long before the COVID-19 pandemic began causing disruption and rapid change in the healthcare industry, trends like rising out-of-pocket costs and healthcare consumerism highlighted the growing importance of the patient financial experience. Many patients today are directly responsible for a significant portion of their healthcare costs, and they may want or need more information and support to help them manage these costs effectively. At the same time, they may expect some of the flexibility, convenience and personalization that are often available when making other kinds of purchases.
  • Surgeons seen as better communicators when wearing clear masks, study finds

    Patients were more likely to report good communication with surgeons who wore clear masks instead of standard cloth medical masks in a study published March 11 in JAMA Surgery.
  • NewYork-Presbyterian CXO Rick Evans: How do you maintain patient experience during the pandemic?

    It is clear that the COVID-19 pandemic has challenged healthcare in almost every conceivable way. It has had a powerful impact on the key metrics of any healthcare organization. Quality, financial, employee engagement and patient experience metrics have all been affected in ways we are still trying to understand.
  • Americans more comfortable seeking care amid pandemic, survey suggests

    Americans' comfort with visiting a hospital or physicians' office is growing amid the COVID-19 vaccine rollout, according to Healthgrades' latest COVID-19 Patient Confidence Study published Feb. 18. 
  • The COVID-19 Vaccine: Templates and best practices for patient communication

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    WVU Medicine is alleviating administrative bottlenecks with AI, and they're just getting started. Click here to find out how adopting automation can benefit your enterprise.
  • CMS extends deadline to submit patient experience, interoperability data

    CMS has extended its deadline for hospitals to submit third-quarter 2020 Hospital Consumer Assessment of Healthcare Providers and Systems data to March 17. The original deadline was Feb. 8. 
  • How an improved survey solution can drive engagement at your health system — 5 takeaways

    Health systems are continuously striving for ways to boost engagement with patients, employees and patients. 
  • 2020 trends and 2021 predictions: Executive Q&A with Brian Wynne, Vice President, NRC Health

    The preeminent healthcare headline of 2020 was, of course, the pandemic. But a deeper dive into consumer data reveals a much more nuanced, multifaceted story of the year—along with some important developing trends.
  • NewYork-Presbyterian CXO Rick Evans: How will we rebuild hospital cultures after COVID-19?

    There's no doubt about it: We are in that long, dark winter many predicted with COVID-19. 
  • How a true Centers of Excellence is boosting patient experience and quality

    The term Centers of Excellence (COE) is used broadly throughout the healthcare industry. Generally, a COE offers specialized programs within healthcare facilities that aggregate high concentrations of expertise and related resources centered on particular medical areas and delivered in a comprehensive, interdisciplinary fashion. 
  • Why great technology is not enough: 5 steps to scaling white-glove service and support

    A few weeks ago, my director of sales forwarded me an email. It was from a prospect whose current technology vendor had failed to support his hospital in a consistent way. “Please plan on discussing how you support your customers after the sale (WELL after the sale), including how that support doesn’t degrade over time,” the email read.
  • New Hampshire hospital using robots to keep patients connected, reduce COVID-19 exposure

    The Children's Hospital at Dartmouth-Hitchcock in Lebanon, N.H., is utilizing remote-controlled robots that deliver iPads to patients for telehealth and communication purposes — an effort that has helped limit physician and patient exposure to COVID-19 and preserves personal protective equipment. 
  • Madonna Rehabilitation Hospitals and Curbell Medical team up on a new system to improve patient independence

    Whether a patient suffers from paralysis caused by a traumatic injury or a disorder like Guillain-Barre Syndrome, or has limited strength and dexterity from a stroke or other condition, one common side effect is the loss of independence. What was once a simple task, like changing the TV channel or turning out the lights now requires help.
  • 8 Marketing Metrics Healthcare Executives Should Track

    With a host of digital tools and marketing metrics at your fingertips, it can be hard to know which ones matter the most. Tracking the following eight marketing metrics will help you stay on target for the budget and patient acquisition goals of your healthcare system.
  • The Health Care Experience Matters Now More Than Ever

    Experience matters. Now more than ever. Covid-19 and this time of great change vividly spotlights what matters most for health care team members, providers, patients, and their loved ones, and creates a rare—once-in-forever—opportunity for health care systems and leaders to change everything for the better.
  • Healthcare's digital revolution will transform the patient experience and more — here's how

    Digital display technologies currently deliver providers important, clinically relevant information and enable patients to navigate the hospital, watch television in their room and much more. But Ken Honeycutt, Samsung's senior business manager for healthcare displays, believes display technologies can do even more in hospitals. He envisions a new generation of solutions that will improve patient safety, transform the patient experience, and increase workforce productivity.
  • Using Tech to Improve Patient Engagement in the New Normal

    Although it has struggled to keep pace with other industries in digital adoption, the healthcare industry can move fast when it must. The industry’s response to COVID-19 makes that clear.  Almost overnight, the healthcare ecosystem took action to provide care for those in need and expanded access through telehealth at a scale never seen before.  Looking ahead, there is an opportunity to use this tragedy as a spark for positive change – to sustain and accelerate the digital advances made to engage patients more effectively and reshape healthcare.
  • Healthcare's digital revolution will transform the patient experience and more — here's how

    Digital display technologies currently deliver providers important, clinically relevant information and enable patients to navigate the hospital, watch television in their room and much more. But Ken Honeycutt, Samsung's senior business manager for healthcare displays, believes display technologies can do even more in hospitals. He envisions a new generation of solutions that will improve patient safety, transform the patient experience, and increase workforce productivity.

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