• How a true Centers of Excellence is boosting patient experience and quality

    The term Centers of Excellence (COE) is used broadly throughout the healthcare industry. Generally, a COE offers specialized programs within healthcare facilities that aggregate high concentrations of expertise and related resources centered on particular medical areas and delivered in a comprehensive, interdisciplinary fashion. 
  • Why great technology is not enough: 5 steps to scaling white-glove service and support

    A few weeks ago, my director of sales forwarded me an email. It was from a prospect whose current technology vendor had failed to support his hospital in a consistent way. “Please plan on discussing how you support your customers after the sale (WELL after the sale), including how that support doesn’t degrade over time,” the email read.
  • New Hampshire hospital using robots to keep patients connected, reduce COVID-19 exposure

    The Children's Hospital at Dartmouth-Hitchcock in Lebanon, N.H., is utilizing remote-controlled robots that deliver iPads to patients for telehealth and communication purposes — an effort that has helped limit physician and patient exposure to COVID-19 and preserves personal protective equipment. 
  • Why every healthcare provider should be texting with patients

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    Still calling your patients? Click here to find out why texting them will bring about better results for your practice.
  • Madonna Rehabilitation Hospitals and Curbell Medical team up on a new system to improve patient independence

    Whether a patient suffers from paralysis caused by a traumatic injury or a disorder like Guillain-Barre Syndrome, or has limited strength and dexterity from a stroke or other condition, one common side effect is the loss of independence. What was once a simple task, like changing the TV channel or turning out the lights now requires help.
  • 8 Marketing Metrics Healthcare Executives Should Track

    With a host of digital tools and marketing metrics at your fingertips, it can be hard to know which ones matter the most. Tracking the following eight marketing metrics will help you stay on target for the budget and patient acquisition goals of your healthcare system.
  • The Health Care Experience Matters Now More Than Ever

    Experience matters. Now more than ever. Covid-19 and this time of great change vividly spotlights what matters most for health care team members, providers, patients, and their loved ones, and creates a rare—once-in-forever—opportunity for health care systems and leaders to change everything for the better.
  • Healthcare's digital revolution will transform the patient experience and more — here's how

    Digital display technologies currently deliver providers important, clinically relevant information and enable patients to navigate the hospital, watch television in their room and much more. But Ken Honeycutt, Samsung's senior business manager for healthcare displays, believes display technologies can do even more in hospitals. He envisions a new generation of solutions that will improve patient safety, transform the patient experience, and increase workforce productivity.
  • A blueprint for delivering omni-channel experiences for patients and practitioners

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    How strong is your organization’s digital front door? Click here to learn how to create an omni-channel experience that increases efficiency and patient satisfaction.
  • Using Tech to Improve Patient Engagement in the New Normal

    Although it has struggled to keep pace with other industries in digital adoption, the healthcare industry can move fast when it must. The industry’s response to COVID-19 makes that clear.  Almost overnight, the healthcare ecosystem took action to provide care for those in need and expanded access through telehealth at a scale never seen before.  Looking ahead, there is an opportunity to use this tragedy as a spark for positive change – to sustain and accelerate the digital advances made to engage patients more effectively and reshape healthcare.
  • Healthcare's digital revolution will transform the patient experience and more — here's how

    Digital display technologies currently deliver providers important, clinically relevant information and enable patients to navigate the hospital, watch television in their room and much more. But Ken Honeycutt, Samsung's senior business manager for healthcare displays, believes display technologies can do even more in hospitals. He envisions a new generation of solutions that will improve patient safety, transform the patient experience, and increase workforce productivity.
  • How a small network of freestanding emergency centers has redefined patient satisfaction

    Patient satisfaction has become a widely accepted healthcare quality measure. With the consumerization of healthcare, patients have higher expectations than ever about timely and efficient delivery of medical services. Emergency care in particular presents challenges to patient satisfaction. Surges in volume are unpredictable and wait times are often long.
  • Cancer patient reports unsanitary conditions at Memorial Health

    A breast cancer patient at Savannah, Ga.-based Memorial Health said hospital staff neglected to clean her room and didn't provide basic supplies like toilet paper, reports NBC affiliate WSAV. 
  • Healthcare's digital revolution will transform the patient experience and more — here's how

    Digital display technologies currently deliver providers important, clinically relevant information and enable patients to navigate the hospital, watch television in their room and much more. But Ken Honeycutt, Samsung's senior business manager for healthcare displays, believes display technologies can do even more in hospitals. He envisions a new generation of solutions that will improve patient safety, transform the patient experience, and increase workforce productivity.
  • The pandemic and the patient experience — 3 health IT experts weigh in

    Before COVID-19, digital technology was reshaping the patient experience. Now, after the widespread adoption of telehealth to meet demand and protect patients and staff amid the pandemic, this trend is poised to accelerate.
  • The future of patient feedback is already here. Is your organization ready for it?

    The future of the healthcare industry has arrived—with a jolt.
  • How Monument Health transformed the patient experience with a digital solution

    Patient convenience is rarely something that complex health systems are able to truly tackle, and the issue has only been exacerbated by the need to prepare for possible surges in patient volumes amid the COVID-19 pandemic.
  • Defining the future of patient feedback: An executive Q&A with Brian Wynne, Vice President, Growth Team at NRC Health

    COVID-19 has accelerated a number of developments in care delivery. Long-awaited initiatives like telehealth and online appointment-scheduling are suddenly fixtures of the patient experience.
  • NewYork-Presbyterian CXO Rick Evans: Improving patient experience cannot succeed without physicians, but how do you engage them?

    I am sure we would all agree that physicians are core to the quality of patient experience. They are the quarterbacks for care and stand at the center of the care team.
  • Patient experience in the age of COVID-19: Northwell Health's CXO on lessons learned & what lies ahead

    After facing an onslaught of coronavirus cases in the early months of the COVID-19 pandemic, hospitals in New York are now focused on what comes next. With flu season right around the corner and the pandemic raging on, hospitals in the state are trying to take what they learned from the first spike to prepare.
  • Boosting patient experience through food & nutrition services

    Patients are at the heart of healthcare, but their expectations have changed. Patients have become consumers. To meet their growing needs and expectations, hospitals must innovate by creating programs and processes that directly impact the patient experience.
  • Digital Healthcare: Contactless payments in a post-COVID world

    From telemedicine and virtual care to the state of online bill pay and healthcare payment processing, the way healthcare payments are made will continue to transform. Are you ready for the changes?

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