Patient Experience

Richmond, Va.-based VCU Medical Center nurses arranged a wedding ceremony Oct. 23 for a patient and colleague before the patient’s emergency C-section, according to VCU Health. Kandra Norris, a safety compliance officer at VCU Health, and Bernard Manatu had planned…

Tampa (Fla.) General Hospital has received a $25,000 grant from Community Foundation Tampa Bay to expand its Food as Medicine program to pediatric patients through the TampaWell Food Pharmacy. The funding will support expansion of the health system’s existing food…

Among patients who learned of their cancer diagnosis through an online portal, 59% were alone at the time, according to a study published June 24 in JAMA Network Open.  The 21st Century Cures Act requires healthcare organizations provide patients with…

The University of Nebraska Medical Center designed its 20-bed quarantine unit to feel nothing like a hospital. Tension arose between that design intent and the reality of quarantine, when a patient there with hantavirus exposure tried to leave for Florida…

A nurse-driven inpatient sleep protocol raised Hospital Consumer Assessment of Healthcare Providers and Systems nighttime quietness scores 8.47% and reduced sitter hours by 896 over seven months, according to a study published June 23 in Cureus. Researchers at UC San…

Hospitals and health systems are focusing more on the design of their facilities to improve quality of care, patient experience and outcomes, according to an article published on the American Hospital Association website. Here are four ways hospitals are using…

When both patients and providers receive reminders about end-of-life goals and care preferences, patients have 79% higher odds of an advance care planning conversation occurring within 60 days, according to a study published in JNCCN — Journal of the National…

Inpatient hospital nurses need more education and self-competency in palliative care, particularly around psychosocial and spiritual care, a study conducted by researchers at the University of Northern Colorado in Greeley found. Researchers surveyed 129 registered nurses across three Colorado hospitals,…

Hammond, La.-based North Oaks Health has promoted Julie Crockett, BSN, RN, to director of patient experience and community impact. Ms. Crockett previously served as patient advocacy and experience manager for six years at North Oaks. The system includes a 330-bed…

New Orleans-based Ochsner Health has built a unified strategy connecting employee and patient experience, and in 18 months has improved net promoter scores for physicians and more patients are calling their providers “kind.” Nationally, Press Ganey found that hospitals in…