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Dignity offers sensory kits for ED patients with autism
Dignity Health is now offering sensory kits for patients with autism spectrum disorder to use in its emergency departments across Southern California. -
Johns Hopkins takes primary care door to door
Baltimore-based Johns Hopkins School of Nursing is addressing community needs by taking primary care door to door, NPR reported June 11. -
Viewpoint: The 'fast food' model of healthcare
Healthcare has evolved from a fine-dining-like model to one that more closely resembles that of fast food; but fast-food medicine doesn't work, Mary Meyer, MD, an emergency physician and former director of emergency management for Oakland, Calif.-based Permanente Medical Group, wrote in an opinion piece posted June 2 on MedPage Today. -
Achieving the Quadruple Aim: Leveraging high-quality, rapid diagnostics
Timely and accurate diagnostic testing is important to improving health outcomes, reducing length of stay and minimizing costs. However, providers need to balance the benefits of testing with the risks of overtreatment and of focusing solely on individual patients. -
Digital Empowerment Boosts Patient Satisfaction, Improves Contact Center Performance
As a first line of defense for many patient inquiries, call center staff can make or break the patient experience. -
The telemedicine backgrounds patients prefer
A University of Michigan study found that on telemedicine calls, a physician's background impacts how the patient perceives the provider — with most patients preferring a physician office background. -
Some hospitals push upfront payments before electives
Some hospitals and surgery centers are requesting patients pay in advance for nonemergency procedures and are rescheduling surgeries when payment is not received beforehand, The Wall Street Journal reported May 9. -
Northwell crowns this hospital cooking competition champ
Tarrytown, N.Y.-based Phelps Hospital won Northwell Health's 13th annual Chef's Challenge. -
Patient experience on the upswing, Leapfrog data suggests
Patient experience measures are showing early signs of rebounding after falling dramatically amid the pandemic, according to an analysis from The Leapfrog Group. -
Tennessee solidifies hospital visitor rights
Tennessee Gov. Bill Lee signed a bill into law that outlines visitation rights for hospital patients, ABC affiliate WKRN reported April 29. -
Northwell cooking competition spices up patient menus
New Hyde Park, N.Y.-based Northwell Health is hosting its 13th annual cooking competition among its hospitals, where hospital chefs will present fine dining dishes to be assessed by a panel of judges. -
More than half of patients struggle with out-of-pocket healthcare costs and need alternative payment options
In a recent Consumer Healthcare Journey Research report by Synchronyi , it was revealed that 52% of survey respondents said they struggle to pay out-of-pocket costs for medical services, and over three-quarters said they would pursue additional medical services if they had ways to pay for them. -
The aspects that can improve hospitals' HCAHPS scores
Hospitals can improve HCAHPS scores by investing in the nursing work environment, nurse education and staff levels, a recent study found. -
Steps to Keep Patients Satisfied and Increase Patient Satisfaction Scores
Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, better patient outcomes. -
Inside the farm growing in an AdventHealth parking lot
Patients and staff at AdventHealth Celebration (Fla.) enjoy farm-fresh produce everyday at the hospital's cafe and physician lounge. It all comes from a farm operating right on campus, but you probably won't spot it by simply walking around. -
NewYork-Presbyterian to add 1,300 accessibility enhancements
By the end of 2028, NewYork-Presbyterian Hospital in New York City plans to incorporate more than 1,300 accessibility enhancements to better accommodate patients with disabilities. -
NYC Health + Hospitals serves 1.2M plant-based meals
Since 2022, NYC Health + Hospitals has provided more than 1.2 million plant-based meals to patients, boasting a 90% satisfaction rate among recipients, the New York City-based public health system said March 14. -
5 hospitals creating a better ED experience for patients
Hospital leaders across the U.S. are trying to find creative solutions to reduce boarding in emergency departments, which challenges health systems. -
NYC Health + Hospitals opens 'serenity unit' to meet palliative care demand
Patients who are in need of palliative care and extra symptom management as they recover from being critically ill or are nearing end of life can now take advantage of the services at NYC Health + Hosptial's Bellvue location, which opened a new "serenity unit" for this type of care. -
Hospital-payer standoffs frustrate patients
National fights between health systems and payers are rising in intensity and publicity — and patients are caught in the middle, The Wall Street Journal reported March 1.
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