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7 chief experience officers on patient experience initiatives that can't wait
Regardless of the crisis of the moment — be it a crushing nursing shortage or nonstop stream of patients with respiratory illnesses — hospitals that fail to keep a close eye on providing extraordinary patient experience will pay, one way or the other. -
How physician-peer relationships affect the patient experience: Study
Patients referred to specialists who know their primary care physician may get better care, a study published Jan. 3 in JAMA Internal Medicine suggests. -
52% of patients say their symptoms are ignored: survey
Fifty-two percent of U.S. patients said healthcare providers dismiss their described symptoms, according to a new MITRE-Harris poll. -
Top 10 patient experience stories of 2022
Here are the most-read 10 patient experience stories published by Becker's in 2022, listed in order from most to least popular: -
Clear sodas only for CommonSpirit patients
Chicago-based CommonSpirit Health is removing dark-colored sodas from its hospital menus — but patients can still order "clear sodas" like Sprite and ginger ale, The News Tribune reported Dec. 15. -
When physicians dismiss women's pain
Physicians are more likely to ignore women when they express pain and women wait longer to receive appropriate treatment or do not receive it at all, The Washington Post reported Dec. 13. -
Rethinking digital engagement: What patients really want from healthcare
Healthcare leaders say that improving the digital patient experience and increasing patient engagement are top priorities. -
Nursing homes rarely face sanctions for staffing violations, report shows
Only 4 percent of U.S. nursing homes are cited by government inspectors for flouting federal registered nurse staffing level rules, and even fewer face fines for doing so, a USA Today investigation has found. -
How home- and community-based remote patient monitoring can boost value-based care
Remote care tools and programs have been around for years, but the benefits they offer to providers in today's value-based care (VBC) environment are only now becoming apparent. -
Network navigation: the benefits of a modern navigation platform for patients and health systems
Health systems and payers have both invested heavily in creating comprehensive networks that deliver high-quality healthcare. -
Medical terms used by physicians often confuse patients, study suggests
A new study in JAMA suggests patients may be misinterpreting medical terms used by physicians, affecting health outcomes. -
Seniors Want Access to Digital Health Tools—Here's How to Deliver Them
In the age of value-based care, technology can be leveraged to enhance patient care quality. When it comes to digital health tools and resources, however, there is one patient group that is often overlooked—older patients. While digital health tools have been shown to help improve access and engagement, biases are leaving these resources out of the hands of older patients. -
Real Healthcare Transformation, Focused on Patients
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Reinventing primary care for older Americans with value-based care: Lessons learned from agilon health and MaineHealth's partnership
Primary care is the front door to the healthcare system — and it's ripe for disruption. -
How health systems can position affiliate provider groups for success in value-based care
The concept of value-based care sounds simple, reward providers for the quality of care delivered instead of the volume of care - so why is the successful implementation proving to be extremely difficult? -
Oregon children's hospital adds video game therapy
Portland, Ore.-based Doernbecher Children's Hospital, part of Oregon Health & Science University, is adding a new program to its Child Life Therapy Program: video game therapy. -
Michigan hospital adds wide MRI equipment to ease patient anxiety
Sparrow Clinton Hospital in St. Johns, Mich., has added wide bore MRI equipment to give patients more room and ease anxiety about undergoing a scan. -
Michelin-star food for the same price as frozen meals: Q&A with Northwell's Sven Gierlinger and chef Bruno Tison
Hospitals have a reputation for bland or unhealthy food, but New Hyde Park, N.Y.-based Northwell Health is flipping the script by hiring chefs from Michelin-star restaurants. -
How to offer the experience patients expect: Insights from Grady Health System and Boston Children's Health Physicians
Patients increasingly expect their healthcare experience to be digital, convenient and efficient. While healthcare organizations need to deliver on this expectation for a digital-first experience, they also need to ensure that patients who may not be as comfortable as technology aren't left behind. -
Franciscan Health aims to fight opioid epidemic with new C-section protocol
Franciscan Health in Indianapolis adopted a new protocol for scheduled cesarean sections to help fight the opioid epidemic while improving the state's maternal mortality rate, WRTV reported.
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