-
Patients' retention of care info remains poor, but here's what they say could help improve it
Roughly half of patients are able to correctly remember post-discharge treatment plans and diagnosis details, even though 90 percent of patients say they feel confident in their knowledge of this upon discharge, a study published by The Joint Commission found. -
'Difficult patient' flag leads to treatment disparities, researchers say
Behavioral flags in electronic health records are designed to to help prevent violence against clinicians, but the flags might also prevent some patients from receiving full care, according to a recent study. -
Press Ganey recognizes top healthcare organizations for patient experience
Press Ganey recognized 95 hospitals, health systems, ASCs, medical groups, and other healthcare providers that rate in the 95th percentile for patient experience. -
5 patient experience tips from Cleveland Clinic's former CXO
Adrienne Boissy, MD, a practicing neurologist and Cleveland Clinic's former chief experience officer, has been in healthcare for 20 years, but as is the case with so many professionals in the field, COVID-19 reshaped how she viewed the patient experience and her role as a provider. -
NewYork-Presbyterian CXO Rick Evans: 2023 is here. Where are we with patient experience?
As 2023 begins and we reflect on yet another challenging year for patient experience work, the pandemic's lingering effects continue to reverberate in our organizations. What have we accomplished during the year, and what has been learned about the work needed to restore the experience? -
Beaufort Memorial partners with Publix to offer telehealth services
Beaufort (S.C.) Memorial Hospital is partnering with Lakeland, Fla.-based supermarket and pharmacy chain Publix to open a fourth telehealth location. -
7 chief experience officers on patient experience initiatives that can't wait
Regardless of the crisis of the moment — be it a crushing nursing shortage or nonstop stream of patients with respiratory illnesses — hospitals that fail to keep a close eye on providing extraordinary patient experience will pay, one way or the other. -
How physician-peer relationships affect the patient experience: Study
Patients referred to specialists who know their primary care physician may get better care, a study published Jan. 3 in JAMA Internal Medicine suggests. -
52% of patients say their symptoms are ignored: survey
Fifty-two percent of U.S. patients said healthcare providers dismiss their described symptoms, according to a new MITRE-Harris poll. -
Top 10 patient experience stories of 2022
Here are the most-read 10 patient experience stories published by Becker's in 2022, listed in order from most to least popular: -
Clear sodas only for CommonSpirit patients
Chicago-based CommonSpirit Health is removing dark-colored sodas from its hospital menus — but patients can still order "clear sodas" like Sprite and ginger ale, The News Tribune reported Dec. 15. -
When physicians dismiss women's pain
Physicians are more likely to ignore women when they express pain and women wait longer to receive appropriate treatment or do not receive it at all, The Washington Post reported Dec. 13. -
Rethinking digital engagement: What patients really want from healthcare
Healthcare leaders say that improving the digital patient experience and increasing patient engagement are top priorities. -
Nursing homes rarely face sanctions for staffing violations, report shows
Only 4 percent of U.S. nursing homes are cited by government inspectors for flouting federal registered nurse staffing level rules, and even fewer face fines for doing so, a USA Today investigation has found. -
How home- and community-based remote patient monitoring can boost value-based care
Remote care tools and programs have been around for years, but the benefits they offer to providers in today's value-based care (VBC) environment are only now becoming apparent. -
Network navigation: the benefits of a modern navigation platform for patients and health systems
Health systems and payers have both invested heavily in creating comprehensive networks that deliver high-quality healthcare. -
Medical terms used by physicians often confuse patients, study suggests
A new study in JAMA suggests patients may be misinterpreting medical terms used by physicians, affecting health outcomes. -
Seniors Want Access to Digital Health Tools—Here's How to Deliver Them
In the age of value-based care, technology can be leveraged to enhance patient care quality. When it comes to digital health tools and resources, however, there is one patient group that is often overlooked—older patients. While digital health tools have been shown to help improve access and engagement, biases are leaving these resources out of the hands of older patients. -
Real Healthcare Transformation, Focused on Patients
-
Reinventing primary care for older Americans with value-based care: Lessons learned from agilon health and MaineHealth's partnership
Primary care is the front door to the healthcare system — and it's ripe for disruption.
Page 8 of 50