The healthcare industry is being challenged to reinvent itself along multiple fronts and to advance its place in the digital-first, customer-centric, socially and environmentally conscious era.

Patients who receive in-person training for online portals are more likely to use them, according to a study from Columbus-based Ohio State University College of Medicine. 

Two hospitals that are part of West Orange, N.J.-based RWJBarnabas Health and Virtua Voorhees Hospital in Voorhees Township, N.J., have adopted a national model focused on shared decision making to improve patient outcomes and experience during the birthing process. 

Only 44 percent of U.S. adults say healthcare is handled well in the nation, according to a Sept. 12 poll from the Associated Press-NORC Center for Public Affairs Research.

Tallahassee-based Florida State University joined ResearchMatch and invites interested persons to participate in the health research process, according to a Sept. 9 news release.

HCAHPS surveys have been around for more than 15 years, yet they still don't poll patients on whether they've experienced discrimination or recieved culturally competent care, Kaiser Health News reported Sept. 8. 

Since their initial rollout in 2019, plan of care visits — which bring nurses and providers to the patient's bedside together — have become characteristic of the way care is delivered and managed across Cleveland Clinic. They've become so beneficial that the system has done away with chasing other experience scores, such as patients' likelihood to recommend. 

A new survey of 272 healthcare executives found that nine out of ten believe a robust patient-facing mobile platform can help them achieve their digital strategy goals.

A new study suggests patients experience more pain and pain-related brain activity when they perceive their physicians as less trustworthy. 

Adolescents are notably active online and have easy access to healthcare information. However, according to a recent study, nearly 41 percent of young adults cannot discern between real and fake healthcare messages online, according to an Aug. 29 analysis published in Frontiers Psychology.

A Novant Health hospital in North Carolina has implemented several new policies to improve emergency department care, including assigning a nurse to check patients' vitals every 30 minutes while waiting in the lobby, local NBC affiliate WECT reported Aug. 24. 

Eight healthcare organizations were honored Aug. 16 with awards for excellence in patient experience from healthcare data analytics company NRC Health. 

NRC Health has recognized 100 hospitals nationwide with its 2022 Consumer Loyalty Award, the healthcare data firm said Aug. 16. 

To combat a patient experience crisis, health systems have doubled down on the basics and streamlined communication with patients over the last year. 

More than 5,400 healthcare facilities that partner with The Daisy Foundation will have the option to add award nomination information to Press Ganey patient experience surveys, according to an Aug. 15 news release. 

Traumatic injuries should be classified as chronic conditions to improve outcomes and recovery experiences, Juan Herrera-Escobar, MD, and Jeffrey Schneider, MD, wrote Aug. 13 in The New England Journal of Medicine.

Cancer care requires close physical and emotional interactions, but with threats of COVID-19 infection looming, many physicians lost the personal touch to patient care, oncologist Jalal Baig, MD, wrote in an op-ed for The Washington Post. 

Patients and physicians have different views about what constitutes a sinus infection, which could result in communication issues and misdiagnoses, new research suggests. 

As we move through the summer and see third quarter patient survey results begin to come in, it is a good time to take stock of where things are with regard to recovering the patient experience in our organizations. At NewYork-Presbyterian, we have seen a strong rebound in our ratings as the year has unfolded, after a very challenging start in the first quarter.

About one-third of physicians see disparities in LGBTQ+ medical care due to patients' sexual orientation or gender identity, according to a new Medscape report.