Hospital leaders across the U.S. are trying to find creative solutions to reduce boarding in emergency departments, which challenges health systems.  

Patients who are in need of palliative care and extra symptom management as they recover from being critically ill or are nearing end of life can now take advantage of the services at NYC Health + Hosptial's Bellvue location, which opened a new "serenity unit" for this type of care. 

National fights between health systems and payers are rising in intensity and publicity — and patients are caught in the middle, The Wall Street Journal reported March 1. 

U.S. adults have stronger trust and see a lower prevalence of racism in healthcare compared to other industries, according to a KFF survey of more than 6,000 Americans. 

The landscape of technology is evolving at an unprecedented pace. When Facebook arrived on the scene, it reached 100 million users in 4.5 years. Instagram hit that same milestone in half the time. TikTok, nine months. And OpenAI’s ChatGPT rocketed to 100 million users in just 60 days—proving that AI isn't just the stuff of science fiction anymore. It's everywhere. 

Every February, thousands of healthcare leaders from across the country flock to Orlando, FL, for Press Ganey’s annual Human Experience (HX) Conference. Press Ganey is the leader in helping transform the experience of healthcare, marrying technology with data and expertise.

About 1,600 psychiatric hospitals will soon use a feedback survey created by Yale New Haven (Conn.) Health and Yale University and adopted by CMS, according to a Feb. 5 report from Hartford Courant. 

Healthcare professionals understand the power of technology to improve people’s lives. But what if technology could not only treat illness, but also elevate the entire Human Experience of healthcare?

Nick Holekamp, MD, the chief medical officer at Ranken Jordan Pediatric Bridge Hospital in St. Louis, worked with his team to develop a new caregiving role that moved beyond the bedside: Patient play advocates.

New York City-based Mount Sinai is looking to new technology this year to streamline care and enhance the patient experience, according to ​​LeWanza Harris, MD. 

HHS' Office of Civil Rights issued guidance Jan. 25, outlining healthcare organizations' obligations to ensure visitation policies do not discriminate against patients on the basis of race, religion or other protected characteristics. 

A person's health journey isn't a one-stop shop — so don't treat it as such when monitoring patient experience metrics, according to Trinity Health leader Dan Roth, MD. 

Instead of waiting for patients to flag grievances in HCAHPS surveys, RWJBarnabas Health is going straight to the bedside to identify and solve patient experience issues in real time.

During a featured session at Becker's 11th CEO + CFO Roundtable, two leaders from Press Ganey — Darren Dworkin, president and COO, and Patrick Ryan, chairman and CEO — discussed how artificial intelligence is helping to revolutionize the human experience of healthcare. 

Miami Valley Hospital's closet of cold weather items first began in the locker of Cindy Feltner, RN, after noticing patients who lacked warm clothes, the Dayton Daily News reported Jan. 11. 

Patient experience measures declined nationwide in 2022, though some hospitals are showing early signs of improvement.

On Dec. 13, Reading (Pa.) Hospital celebrated Taylor Swift's birthday by distributing about 60 Eras Tour friendship bracelets to families and staff members. 

Hospitals and health systems across the U.S. are prioritizing making improvements to patient experience, particularly as a recent Leapfrog Group survey found that these measures have declined for a second consecutive year.

Contact centers house insights that are integral to patient access and engagement strategies. The interactions and data captured here can guide hospitals and health systems in strengthening patient relationships, evaluating services more effectively and better understanding patients' concerns.

Patient experience measures declined across five categories for the second year in a row, according to The Leapfrog Group's fall safety grades report which evaluates more than 3,000 hospitals nationwide.