What keeps the doors of your health system open? Patients. Making and keeping them happy is critical. Unfortunately, staff burnout in healthcare can negatively affect the patient experience and jeopardize patient retention. 

As the U.S. enters year three of the pandemic, the healthcare workforce is still reeling from COVID-19’s impact.

ATLANTA, GA, May 2, 2022: iVitaFi, a leading non-recourse patient financing company, today announced the release of its new digital patient engagement and payment platform for hospitals and health systems, iVitaFiSM MyPlan.

Nearly two-thirds of family members restricted from visiting COVID-19 patients admitted to intensive care units suffered from stress-related disorders three months after the hospitalization, a study published April 25 in JAMA Internal Medicine found.

Health systems that have real-time data on patients' financial situations and engagement preferences can customize interactions with patients around bill payment.

Older Americans are experiencing racial and ethnic discrimination that is taking a toll on their health, according to an analysis released April 21 by the Commonwealth Fund. 

Last week, I did something I haven't done in a long time. I went in person to a professional conference. The meeting was the "ElevatePX" conference sponsored by The Beryl Institute, an organization dedicated to advancing the human experience in healthcare. The Beryl community is over 60,000 strong and is comprised of patient experience leaders, patient advocates and other organizations involved in patient experience work.

Health inequities have risen to the top of healthcare leaders' agendas, and organizations across the country are trying to determine the most effective ways to tackle one of the key issues: barriers to care access.

Florida Gov. Ron DeSantis signed legislation into law April 6 that bars any healthcare facility in the state from restricting in-person visitation to patients.

Genomic testing has been used for years as a point solution in isolated clinical cases but is now increasingly viewed as a potential solution to health screening on a much larger scale.

Clinicians were less likely to report role misidentification while wearing role-identifier badges, a new study published in Mayo Clinic Proceedings found. 

Despite 93 percent of patients reporting satisfaction with the service and expertise provided at rural health providers, price transparency and wait times created difficulties for some patients.

A mom wakes up in the morning to find out that her young son feels sick. She takes his temperature and pulse on her smart watch, which is connected to her health system’s patient app on her smartphone. Sure enough, he has a high fever and his heart rate is elevated. The app, connected with her son’s patient records, runs through his medical information and advises her to take him to the doctor.

Becker's has compiled a list of the best hospitals for patient experience in each state using the Hospital Consumer Assessment of Healthcare Providers and Systems scores from CMS.

Becker's has compiled a list of the best hospitals for patient experience in Oregon using the Hospital Consumer Assessment of Healthcare Providers and Systems scores from CMS.

Becker's has compiled a list of the best hospitals for patient experience in Oklahoma using the Hospital Consumer Assessment of Healthcare Providers and Systems scores from CMS.

Becker's has compiled a list of the best hospitals for patient experience in the Eastern U.S. using the Hospital Consumer Assessment of Healthcare Providers and Systems scores from CMS.

Becker's has compiled a list of the best hospitals for patient experience in Ohio using the Hospital Consumer Assessment of Healthcare Providers and Systems scores from CMS.

Community Health Systems has the best reputation among its patients of the 25 largest health systems in the U.S., according to a report released March 16 by brand management firm Reputation.