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A powerful way to start a medical appointment? With non-medical questions
Talking to patients about the social determinants of their health is just as, if not more, important as prescribing medication to treat an ailment, according to physicians practicing at organizations that utilize screenings to learn about factors like housing and employment. -
Healthgrades recognizes 399 hospitals for patient experience
Healthgrades has recognized 399 hospitals as recipients of its 2022 Outstanding Patient Experience Award, the organization said June 21. This represents the top 15 percent of hospitals in the U.S. for patient experience. -
Improving the patient and provider experience: getting results from reviews and feedback
Gone are the days when people waited for their insurance or other sources to tell them where to get healthcare. People today look for healthcare the same way they look for a restaurant — with online reviews. -
How Redpoint and Lucerna Health create a cohesive, personalized patient experience based on data, analytics and execution
In today's healthcare market, patients see themselves as consumers and expect a consumer-like experience. -
Physician viewpoint: The fading presence of family at the bedside
Daniela Lamas, MD, a pulmonary and critical care physician at Brigham and Women's Hospital in Boston, has noticed a big difference in her hospital and in patient care since the pandemic began: "an erosion of the family presence that we once embraced." -
Pronoun pins prove popular among staff, patients at hospitals that adopt them
When Marcelle Davis, PhD, joined Richmond, Va.-based VCU Health System in the fall of 2020, a large part of her goal revolved around initiatives to improve inclusivity. -
Potential Covenant Health acquisition raises reproductive health concerns
The Connecticut Office of Health Strategy is questioning Covenant Health's potential acquisition of Putnam, Conn.-based Day Kimball Hospital, particularly over reproductive health, CT Insider reported June 9. -
Patients getting more face time with physicians but disparities remain, study finds
The annual face time patients spent with outpatient physicians rose from 40 to 60.4 minutes from 1979 to 2018, according to findings published June 6 in the Journal of General Internal Medicine. -
73% of insured Americans say getting mental healthcare was easy
Seventy-three percent of insured Americans said getting mental healthcare was easy, according to a survey released June 7 by health insurer lobby and trade group America's Health Insurance Plans. -
Inpatient volumes poised to grow 2% over next 10 years
Adult inpatient volumes will recover to pre-pandemic numbers but grow only 2 percent over the next decade, a new report from Sg2 forecasts. -
UCHealth transformed patient journeys with Pointr's indoor-outdoor digital mapping platform- Here's how.
Finding the exact location of an appointment at a healthcare campus can be stressful for patients, especially if they've never been there. UCHealth added Pointr's digital maps and location to their mobile app, to seamlessly guide patients from their home to their appointments. UCHealth uses a digital mapping application to seamlessly guide patients from their home to their appointment. -
NewYork-Presbyterian CXO Rick Evans: An HCAHPS update is needed urgently
Virtually every adult inpatient hospital in America administers the HCAHPS survey to patients. The data from these surveys are publicly reported for all to see, and star ratings are assigned to hospitals based on this patient feedback. In addition, results of these surveys are a driver of the government’s Value-Based Purchasing program, which rewards or penalizes hospitals based on performance. HCAHPS and other CMS-mandated quality measures are ingrained into most hospitals’ goal setting and operations. The stakes on performance are high. -
Gen Z wants social determinants of health screenings from providers
Young patients want their providers to ask about social determinants of health such as housing and food access, according to findings from a recent poll led by researchers at the University of Michigan in Ann Arbor. -
Contrast dye shortage leaves patients in limbo
Many hospitals are reserving contrast dye for emergency situations amid a global shortage, leaving some patients waiting weeks or months for CT scans and other imaging procedures. -
Don't rush through surgical timeouts, medical groups warn
The Joint Commission and Association of periOperative Registered Nurses are urging surgical teams to not rush through safety "timeouts" as they tackle a backlog of surgeries postponed amid the pandemic. -
How to Make the Patient Experience Your Differentiator
Healthcare competition is fierce. -
New diversity standards on treating overweight patients in the works
The Association of American Medical Colleges is planning to roll out new standards aimed at teaching physicians how to treat patients who are overweight in an equitable manner, reported NBC News May 21. -
The data physicians need to succeed with value-based care
Today's physicians are experiencing unprecedented burnout, financial pressures and workplace uncertainty. Some are retiring or closing their practices to become employed or have had their practices acquired by private equity firms. At the same time, physicians and practices are navigating the challenges of operating in a fee-for-service world while beginning value-based care arrangements. -
Convenient Single-Source Payment Experience Drives Patient Satisfaction and More
Keeping patients satisfied is a driving concern in healthcare today. Traditional healthcare providers face competition not just from other providers, but from new players in the consumer retail space and even pharmacies. In addition, patients increasingly expect convenient online access to healthcare, information and billing/financial services. -
PayZen uses fintech to make healthcare more affordable for patients — and accelerate cash for providers
Healthcare's affordability crisis is staggering — one in four patients put off care due to cost, and one in three working Americans have medical debt. Patients widely identify affordability as the single biggest problem with healthcare. Simultaneously, health systems are confronted with challenges related to patient affordability, care access and their own economic well-being.
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