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Disruptive technologies that will remove disruptions from our healthcare experiences
From self-driving cars to 3D printing, technologies that were once the stuff of science fiction are now becoming a reality. Healthcare has trailed many consumer industries in terms of innovation due to the complexities of human biology and regulatory constraints. However, we are now on the precipice of a new technological evolution where devices will remove friction from our healthcare interactions and provide rich insights into our health. -
Hospitals with top patient experience ratings: Alabama
Becker's has compiled a list of the best hospitals for patient experience in Alabama using the Hospital Consumer Assessment of Healthcare Providers and Systems scores from CMS. -
4 top-rated hospitals for patient experience: Alaska
Becker's has compiled a list of the best hospitals for patient experience in Alaska using the Hospital Consumer Assessment of Healthcare Providers and Systems scores from CMS. -
6 patient experience leaders share their 2022 goals
From reviving the human experience for patients and care teams to increasing digital access, hospitals and health systems around the U.S. are continuing to elevate patient experience initiatives heading into the new year. -
How to Adapt to the Rapid Changes Behind Patient Financial Engagement Preferences in 2022 and Beyond
Salucro Founder and CEO Clayton Bain discusses key findings from the 2021 Patient Payment Technology Report, and why it’s important to adopt patient engagement preferences and adapt your 2022 plans around them. -
Why some patients seek physicians of their own race, gender or sexual orientation
Some Americans seek out physicians who have the same gender, sexual orientation or race or ethnicity to help improve their healthcare experience and eliminate potential care biases, The Washington Post reported Dec. 11. -
New patient-reported experience measures address gaps in palliative care
Chicago-based American Academy of Hospice and Palliative Medicine announced Dec. 7 the development of two new patient-reported experience measures that assess the quality of care in terms of patients feeling understood and receiving desired help for pain. -
NewYork-Presbyterian CXO Rick Evans: We are in a patient experience crisis
I've had the privilege of working to improve the patient experience in hospitals and healthcare settings for over 20 years. I've been part of teams that have successfully "moved the needle" year over year in challenging markets like Boston and New York. -
Lehigh Valley Health Network creates 'hotel room' hospital experience with EHR platform rollout
Lehigh Valley Health Network has announced a partnership with Sonifi Health to install interactive systems for both patients and physicians Dec. 6. -
Powerful Advice on Three Ways to Address Health Equity and Access to Care Needs
Organizations across the country are re-evaluating their approaches to diversity and inclusion in the hopes of creating experiences that are fair, equitable and welcoming for everyone. -
Personalization is the North Star of the patient journey
Provider organizations operating in today's fragmented, ultra-competitive healthcare ecosystem can differentiate themselves by paying close attention to consumer signals and personalizing the patient journey. -
From communication silos to unified communication: 4 takeaways on a new system for improving the patient journey
The traditional patient journey is plagued by communication silos. -
Revitalize the patient journey by embracing technology: 3 insights
Health systems face critical challenges that threaten their growth and financial performance. -
A partnership to serve the underserved — 4 insights from CommonSpirit Health and Get Well
Addressing long-standing health disparities, which were exacerbated during the COVID-19 pandemic, is a driving force behind the partnership between CommonSpirit Health and Get Well. -
Using CRM to stay ahead of the digital acceleration curve
One of the most significant disruptions to healthcare delivery during the pandemic was the shift to telemedicine and virtual healthcare. -
Enhance the Patient Journey by Understanding Preferences in Advance
How Do You Enhance the Patient Journey? Understand Preferences in Advance The evolution of Human Understanding started with compliance measures to gather information on healthcare settings and programs for populations. Then a wave of consumerism formed to gather insights about health services and user segments, tracking transactions for patients as consumers. Today, we know that the evolution of the patient journey is about making a human connection to gain a deep personal understanding of patients to serve them better. -
How to bolster patient satisfaction in the digital age — 5 insights
Strong communication between patients and providers is the key to creating a positive patient experience. And the channel for that communication has shifted in recent years. -
COVID-19 influenced decrease in patients' likelihood to recommend services, survey finds
The overall number of patients who would definitely recommend a hospital to others decreased by 4.5 percent during the pandemic, reflecting a national decrease in patients’ perceptions of care across all care settings, according to a Press Ganey survey published Nov. 4. -
Healthcare transformation must focus on health in place
As health systems struggle with increased demand care amid labor shortages, it's clear that a fundamental transformation must occur. To achieve this transformation, health systems must improve population health and help patients access healthcare on their terms through technology and innovation. -
The digital evolution humanizing healthcare — 4 takeaways
For many patients, the standard healthcare experience has been transactional in nature. But according to Gregory Makoul, PhD, CEO of PatientWisdom at NRC Health, an evolution is underway that focuses on treating each patient as an individual.
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