9 in 10 hospital system patients satisfied with care, survey finds

An American Hospital Association survey found 89% of patients were satisfied with their recent experience at hospital systems.

The survey of hospital system patients, conducted by Morning Consult, found nearly all patients found benefits in their care team having easy access to medical history and health information, and they found comfort in their system having specialists and easy referrals.

"It's no surprise that patients are satisfied with the hospital systems in their community for their integrated care, accessibility and efficiency," AHA President and CEO Rick Pollack said in an Oct. 23 news release. "Hospital systems play a pivotal role in preserving and advancing care in communities and are always searching for better, more effective ways to improve the overall patient experience." 

Here are seven more survey findings:

  • Nearly all patients (91%) said the ability for care teams to easily access their medical history, lab results and other health information benefited their care.

  • More than 8 in 10 patients said their care was efficient and accessible, and 89% indicated they found comfort in the fact that their hospital system had specialists they may need in the future.

  • Patients agreed that the system made it easier for their providers to coordinate care (83%), and they liked that their care came from the same place (89%) instead of a "patchwork of providers."

  • Eighty-two percent of patients said it was easy to get referrals and appointments with specialists and 90% indicated their lab work or test results were processed in a timely manner.

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