Patient Experience
Featured Content
Ten years ago, when healthcare leaders spoke about quality, the conversation centered largely on clinical outcomes, safety indicators and operational…
More in Patient Experience
Two units at Palo Alto, Calif.-based Lucile Packard Children’s Hospital Stanford cut bedside monitor alarms from 60,000 to 26,000 without an increase in emergencies, The Wall Street Journal reported Sept. 28. The result points to a shift in how hospitals…
Researchers at West Orange, N.J.-based RWJBarnabas Health found three drivers of patient satisfaction during a hospital stay. The study, published in the American Journal of Medical Quality, analyzed more than 86,000 patient surveys across 12 hospitals using machine learning predictive…
America has built a culture and quality metrics that push families and physicians to send patients home to die, but dying in the hospital can be a peaceful and dignified option for patients with complex conditions, Daniela Lamas, MD, a…
Almost every hospital in the United States has run a patient safety initiative in the past five years. Most have run several. High reliability training, safety huddles, event reporting refreshes, zero-harm campaigns, culture surveys, action learning collaboratives. If you are…
“Consumer” is a word some healthcare industry members resist, wary that it reduces patients to a transactional label. Heather Geisler, executive vice president and chief brand and experience officer of Henry Ford Health in Detroit, doesn’t share that hesitation. “I…
New Orleans-based Ochsner Children’s has launched an advisory council made entirely up of pediatric patients. Ochsner Children’s Kids’ Council members are ages 5 to 18 and represent a wide range of medical experiences, according to a Sept. 3 news release…
For most of healthcare’s history, language access and patient experience have traveled on parallel tracks. One evolved into a strategic discipline with executive sponsorship, dedicated budgets, sophisticated measurement systems, and direct ties to quality and reimbursement. The other evolved primarily…
Over the past decade, healthcare organizations have increasingly adopted high-reliability organization principles to improve patient safety. The Agency for Healthcare Research and Quality, a component of the U.S. Department of Health and Human Services, defines HROs as organizations that operate…
Nearly 7 in 10 patients view their test results online before a clinician contacts them to explain, according to a study published Aug. 18 in JAMA Network Open. The study drew on 4,982 respondents to the 2024 “Health Information National…
Texting has become one of the most reliable ways to reach patients, but hospitals can easily overuse this communication mode and risk losing the channel entirely, Penn Medicine researchers wrote in a June 29 viewpoint in JAMA Internal Medicine. Kimberly…