Patient Experience

Hospitals and health systems are focusing more on the design of their facilities to improve quality of care, patient experience and outcomes, according to an article published on the American Hospital Association website. Here are four ways hospitals are using…

When both patients and providers receive reminders about end-of-life goals and care preferences, patients have 79% higher odds of an advance care planning conversation occurring within 60 days, according to a study published in JNCCN — Journal of the National…

Inpatient hospital nurses need more education and self-competency in palliative care, particularly around psychosocial and spiritual care, a study conducted by researchers at the University of Northern Colorado in Greeley found. Researchers surveyed 129 registered nurses across three Colorado hospitals,…

Hammond, La.-based North Oaks Health has promoted Julie Crockett, BSN, RN, to director of patient experience and community impact. Ms. Crockett previously served as patient advocacy and experience manager for six years at North Oaks. The system includes a 330-bed…

New Orleans-based Ochsner Health has built a unified strategy connecting employee and patient experience, and in 18 months has improved net promoter scores for physicians and more patients are calling their providers “kind.” Nationally, Press Ganey found that hospitals in…

A digital portal can enhance patient engagement during and after clinical trial participation, according to a study published April 11 in JNCI Cancer Spectrum. Led by researchers from Columbus-based Ohio State University, the study followed 2,221 patients enrolled in the…

As the link between oral health and overall wellness becomes more widely recognized among patients, healthcare leaders are looking for more ways to integrate care to enhance patient outcomes. More than 90% of adults in the U.S. agree that oral…

Hospitals in the top quartile for employee engagement are 4.2 times more likely to achieve top patient experience scores, according to a Press Ganey report that analyzed feedback from more than 2.6 million healthcare employees and physicians surveyed in 2025.…

For much of the last decade, health systems have treated digital progress as a visibility problem. They thought the remedy was more features, more access points and more reminders that a portal or app is available. Now, a growing number…

Seattle Children’s recently hosted its first patient prom, bringing together 35 teenage patients for a night designed to give them an experience many have missed due to lengthy or recurring hospitalizations. Many young patients at the hospital have grown up…