Procedural department managers, such as cath lab directors and OR directors, see the challenges facing hospitals from a unique vantage point. Like frontline clinicians, they are focused on delivering excellent patient care and addressing patient concerns. Like administrators, they are responsible for managing budgets to help meet the hospital's financial objectives. And as managers, they pay close attention to the day-to-day frustrations of clinical staff. They wear many hats, which gives them a broad understanding on what's working well and what isn't.