5 states where patient experience measures declined most: Leapfrog

Patient experience measures declined across five categories for the second year in a row, according to The Leapfrog Group's fall safety grades report which evaluates more than 3,000 hospitals nationwide.

Communication about medicine and responsiveness of hospital staff were the two of the five categories measured that saw the sharpest decline in patient experience ratings.

Florida hospitals showed the most significant declines across all five categories of patient experience. Hospitals in Arizona and New Mexico both had declines across four categories. 

"Many hospitals are innovating to help make patient experience better, which is critical because these results are disheartening and unsustainable," Leah Binder, president and CEO of The Leapfrog Group stated in the release. 

The states where patient experience declined the most across patient experience measures include: 

Communication about medicine:

  • Alabama
  • Arizona
  • Florida
  • Nevada
  • New Mexico

Responsiveness of hospital staff:

  • Arizona
  • Connecticut
  • Florida
  • New Hampshire
  • New York

Discharge information:

  • Arizona
  • Florida
  • Nevada
  • New Hampshire
  • New Mexico

Nurse communication:

  • Arizona
  • Florida
  • New Hampshire
  • New Mexico
  • New York

Physician communication:

  • California
  • Florida
  • New Mexico
  • Hawaii
  • West Virginia

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