Communication about medicine and responsiveness of hospital staff were the two of the five categories measured that saw the sharpest decline in patient experience ratings.
Florida hospitals showed the most significant declines across all five categories of patient experience. Hospitals in Arizona and New Mexico both had declines across four categories.
“Many hospitals are innovating to help make patient experience better, which is critical because these results are disheartening and unsustainable,” Leah Binder, president and CEO of The Leapfrog Group stated in the release.
The states where patient experience declined the most across patient experience measures include:
Communication about medicine:
- Alabama
- Arizona
- Florida
- Nevada
- New Mexico
Responsiveness of hospital staff:
- Arizona
- Connecticut
- Florida
- New Hampshire
- New York
Discharge information:
- Arizona
- Florida
- Nevada
- New Hampshire
- New Mexico
Nurse communication:
- Arizona
- Florida
- New Hampshire
- New Mexico
- New York
Physician communication:
- California
- Florida
- New Mexico
- Hawaii
- West Virginia
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