Ten healthcare organizations were ranked for scoring high in customer satisfaction by the Drucker Institute, according to a ranking published in The Wall Street Journal.

Hospitals are taking a hands-on approach in healthcare equity by launching formal equity leadership teams and engaging in community outreach.

Chicago-based Rush University Medical Center's CEO and senior leadership shared their framework for addressing large health inequities in the hospital's West Side Chicago community and worked to promote equity in healthcare, according to a report in the New England Journal of Medicine.

Eighteen percent of adults in the U.S. — about 46 million people — said if they needed access to quality healthcare today, they would not be able to afford it, a recent West Health and Gallup study found.

.article-image{display:none;} Operational leaders in oncology know exactly how difficult it is to balance the multiple tradeoffs needed to schedule infusion services efficiently.

Amazon is navigating its biggest leadership change ever, with the resignation of its CEO and the departure of at least 45 other top executives in the past 15 months, Insider reported April 21. 

The onset of COVID-19 made optimizing healthcare delivery more critical than ever. Clinical and nursing leadership have been at the forefront of the change. During a recent interview Betty Jo Rocchio, Senior Vice President and Chief Nursing Officer at Mercy, discussed her health system’s key objectives in managing capacity as a system and how has pandemic has accelerated the transformation.

Peter Slavin, MD — who is leaving Boston-based Massachusetts General Hospital after 18 years as president — said he is proud of his organization's work during the COVID-19 pandemic and sees culture as one of the most crucial aspects for it to preserve moving forward.

From surges in medical school applications to how expanding healthcare can help the homeless crisis, here are eight must-reads for healthcare leaders this week.

Employee burnout rates in the healthcare sector were exceptionally high even before COVID-19. Burnout has a significant adverse influence on clinicians' overall well-being, as well as their sense of job fulfillment, which results in higher employee turnover rates, lower quality patient care and decreased patient satisfaction.  

Historically, acute care delivery has been provider centric. Patients in need of any care, from stitches to surgery, all traveled to hospitals without question. Even as the retail, travel and finance sectors began to blend in-person and online experiences, healthcare remained stubbornly rooted in the physical. Many patients chafed at the inefficiencies and inconvenience in the system. Still, it took a global pandemic to spark meaningful change.

U.S. Sen. John Cornyn, R-Texas, is holding up President Joe Biden's pick to lead CMS after the Biden administration revoked billions in Texas Medicaid funding, The Hill and Politico Pulse reported. 

Twenty-seven hospitals made Forbes' list of the most diverse workplaces in the U.S., according to an April 20 Forbes report.

Homelessness is beyond a housing problem; it is, in part, a healthcare crisis, and treating it as otherwise can stunt leaders from tackling the problem, an April 17 Forbes article reported.

At least eight of Walmart's healthcare leaders behind the retail giant's health clinic push have left the company since the start of 2020, with another on his way out in May, according to an April 19 Business Insider report.

Michael Dowling's childhood home in Knockaderry, Ireland, was a thatched-roof cottage made of mud and stone. It lacked electricity, indoor plumbing and running water. To obtain peat to heat it, he traveled an hour with his father in a borrowed donkey cart to a bog. 

The COVID-19 pandemic has highlighted the critical role that physicians play in healthcare, with medical schools reporting as high as 50 percent increases in applicants. Along with application surges, medical schools are refining how they select applicants, with some schools no longer requiring formal test scores and others conducting virtual interviews going forward.

Below are 10 hospitals and health systems that posted job listings seeking COOs over the last few weeks.

Loretto Hospital in Chicago will resume its vaccination program after the city paused it in March amid reports of ineligible people receiving vaccines from the 122-bed safety-net facility, according to the Chicago Tribune.

The Johnson and Johnson COVID-19 vaccine may return April 23 after a pause prompted by concerns about blood clots in a small number of vaccinated patients, according to an April 18 article by The Wall Street Journal.