The TRACED Act: are patient communications at risk?

RevSpring advises legal counsel to understand how your organization's patient communication strategy may be affected by the TRACED Act.  

Editor's Note: This publication originally appeared on RevSpring's website

An OmniChannel communication strategy that includes automated outbound calling and texting is more important than ever when you need to communicate with patients about their appointments, financial obligations, and to manage costs internally. But, what impact could the TRACED Act have on your 2020 communication strategy?

The short answer is that it should have none, but you should seek the advice of independent legal counsel to determine if and how the TRACED Act may impact your communications. The Act is primarily directed at the Federal Communications Commission (FCC), the primary regulator of interstate communications. The Act gives new tools to the FCC to target and punish illegal robocalls that violate the Telephone Consumer Protection Act (TCPA). It also directs the FCC to require that telephony carriers/voice providers (e.g., Verizon, Sprint, Cable Companies, etc.), over time, implement a new technology to ensure that caller-ID information is appropriately authenticated. Click here to continue>>

 

 

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