How healthcare providers are using CRM to transform the patient experience

The shift to value-based care has put patient experience center stage, and hospitals and health systems across the nation are using customer relationship management software to aid the transition. 

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Under value-based care models, hospital and health system reimbursement is more closely tied to clinical outcomes as well as patient satisfaction. To succeed in a value-based environment, healthcare organizations are investing in new technology to better manage patient care. Although most hospitals and health systems have implemented EMRs and revenue cycle management platforms, the most progressive organizations are also leveraging customer relationship management software to get a 360-degree view of patients.

Learn more about how healthcare organizations can benefit from CRM software during a May 31 webinar sponsored by Tribridge. During the webinar, Damon Auer, vice president of health and life sciences at Tribridge, will discuss how leading health systems are using CRM to centralize disconnected patient information, understand patient behaviors, personalize care plans and improve productivity, patient satisfaction and outcomes.  

To learn more, or to register for the webinar, click here.

At Becker's 4th Annual CEO + CFO Roundtable, taking place November 2–5 in Chicago, more than 1,500 hospital and health system executives tackle decisions that determine whether organizations thrive or merely survive: protecting margins under cost pressure, choosing where to grow, renegotiating payer relationships, stabilizing the workforce and proving real ROI on technology. This is where leaders work through them together, face-to-face. Apply for complimentary registration now.

Register to Attend Webinar

Beyond the bottleneck: How health systems are improving access, flow and care continuity

Thursday, July 30
1:00 PM - 2:00 PM CDT

Presenters: Imamu Tomlinson, MD, MBA, VituityWilliam Morice II, MD, PhD, Mayo Clinic LaboratoriesJordan Dale, MD, Houston MethodistAsh Tengshe, City of HopeChris Klay, MHA, MA, PT, FACHE, Hospital Sisters Health System

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