The agreement settles a complaint a patient filed with the Office of Civil Rights, claiming the hospital discriminated against her by failing to provide appropriate auxiliary aids to ensure she could communicate with staff during an emergency department visit in 2019.
Under the agreement, CHI St. Vincent Hot Springs will offer patients who are deaf or hard of hearing free and timely access to on-site interpreters and video remote interpreting services, as necessary.
The settlement does not include any admission of liability from CHI St. Vincent, which is part of Chicago-based CommonSpirirt Health.
