As Ms. Curell moves to the operational helm, she connected with Becker’s to share more about her journey to the COO role — and her vision beyond it.
Question: You’ve been with the University of Chicago since 2001. How have the past two decades primed you to lead the health system’s operations?
Krista Curell: I began my career in the department of risk management/patient safety, which introduced me to many of the complexities of running a health care system. My role evolved to include compliance, business continuity and human resources and I have led operations during both internal and external “disasters,” such as blizzards, work stoppages and, of course, the pandemic. I approach my leadership responsibilities with the philosophy of collaboration, respect and transparency versus creating a hierarchical environment that does not allow for an open and transparent communication. This has enabled me to forge incredible relationships with my colleagues at the medical center and the university. I have been privileged to participate at such a high level in the evolution of our mission, vision and values, and I am incredibly proud of our growth and accomplishments.
QL You also approach the role from a unique perspective as both an attorney and registered nurse. Why are diverse experiences important for C-level executives? How have your JD and RN degrees shaped your leadership style?
KC: Being an attorney and a nurse gives me the knowledge, experience and credibility to work directly with the faculty, staff and administrators. I see things from multiple angles because I am familiar with both the administrative and the operational perspective. As such, I understand and can navigate our organization within the multiple and diverse set of healthcare compliance rules and guardrails that guide hospitals and healthcare systems. Ultimately, though, I believe that regardless of educational background, the key to being a successful leader stems from the relationships you build with your team, your colleagues and staff.
Q: What are your top three focuses for your first year as COO?
KC: We have a number of major initiatives underway, and the next year will be challenging and exciting for us. Specific areas include:
- Supporting the strategic growth of UChicago Medicine’s enterprise so we have effective and efficient operations for our physicians, clinicians and employees.
- Improving patient experience and employee wellness and engagement.
- Working to strengthen our ties to the community and act on the commitment we have made to building our South Side healthcare ecosystem.
