66% of patients with chronic conditions would pay for support between physician visits, survey finds

Two-thirds of consumers indicated the U.S. healthcare system does not effectively help those with chronic illnesses manage their conditions, according to a West report.

The report, titled "Prioritizing the Patient Experience," was compiled from two recent surveys on patient satisfaction. The first, conducted by Kelton Global on behalf of West, surveyed 1,010 U.S. adults about their patient experience. The second, administered by West, surveyed 236 healthcare providers.

The majority of patients with chronic conditions — 66 percent — said they would be willing to pay up to $10 per month for additional support between physician visits. Forty-seven percent of patients with chronic conditions reported they search out providers who communicate with patients between appointments.

Sixty-six percent of patients with chronic illnesses also indicated they would be more likely to stay with a healthcare provider who monitors their personal data to inform remote interventions.

To access the full report, click here.

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