UCLA Health System CEO David Feinberg: Prioritizing Patients Drives System's Success

UCLA Health System CEO David Feinberg, MD, attributes the health system's successful operations to prioritizing patients and paying special attention to the healing process, according to an LA Times news report.

"I want people to be treated like they're a member of my own family," Dr. Feinberg said. To back up his convictions, he spends approximately two hours every day at patient's bedsides, speaking with patients and their families about how to make their experiences better.

Dr. Feinberg has gone so far as to jot down his cell phone number on his business card and handing it to patients, asking them to reach out if they are in need of anything. According to the news report, patients have called Dr. Feinberg with questions regarding hospital bills or with specific complaints about their individual care. The health system CEO also carries vouchers for patients that range from $20 gas cards to free valet and massage services.

While the university has richly awarded Dr. Feinberg for his leadership at the health system — his annual compensation clocks in at $1.3 million per year — some hospital physicians and nurses feel the CEO is more focused on marketing the hospitals to generate revenue than solving real patient problems, including staffing and room shortages, according to the news report.

Despite some complaints, under Dr. Feinberg's leadership, UCLA Health System maintains high patient volumes, revenues and patient satisfaction.

Read the news report about Dr. David Feinberg.

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