8 must-reads for healthcare leaders this week

Culture. Productivity. Strategy. Execution. These ideas will never go out of style for hospital and health system leaders.

The following leadership articles were published by Becker's Hospital Review in the last week.

1. Michael Dowling: The CEO's role in tech and cybersecurity
The rapid evolution of technology is changing the way virtually every business runs. In healthcare, whether it's program development, workflow, supply chain or care delivery, technology plays a critical role. And although technology offers multitudes of opportunities to provide better, more efficient care, it also creates new areas of vulnerability — which is why it demands attention from the entire leadership team. 

2. Collaboration is vital to ensure veterans receive safe, quality care
As we look toward the future of healthcare in our country, we must aim to prioritize the health of a well-deserving group of individuals, our nation's military veterans. While there has been debate about how the veterans' health system should be managed, St. Louis-based Ascension, the nation's largest non-profit health system, has a deep-seated belief in the importance of public-private partnerships. 

3. Dr. Atul Gawande on the heroism of incremental care
Physicians are heroes. They touch people's lives in a uniquely tangible way, and represent the difference between life and death for people on a daily basis. But not all physicians are viewed in the same way, and that is a problem that has broad-reaching repercussions, according to an article by Atul Gawande, MD, in The New Yorker

4. Chuck Lauer: What is good customer service? Memorable interactions with lasting impact
Most of what passes for the customer experience these days is, at best, "OK." We have had our expectations lowered by the cost cutting and offshoring of back office operations.

5. How first impressions online affect patient acquisition and hospital revenue
There are few things consumers don't research before making purchasing decisions. Just as they do when choosing a hotel, airline or restaurant, prospective patients seeking new providers often turn to the web to inform their decision, tapping company websites, third-party rating sites and online reviews.

6. CEO credibility at all-time low, study finds: 5 findings
CEO credibility dropped 12 points across the globe to reach a record low of 37 percent, according to the 2017 Edelman Trust Barometer. 

7. Do hospitals and health systems face the same fate as big box stores? 3 key thoughts
'In the hospital arena like in the big box arena, we see erosion of revenue (or much smaller increases in revenues) paired with a cost structure that remains largely unchanged.'

8. Bill Gates, Arianna Huffington and others share tips for getting a better night's sleep
If you're physically exhausted after a full day of work, your evening routine might be to blame. The way you unwind and prepare for bed could contribute to your quality of sleep, which in turn affects your energy levels throughout the day. For instance, staring at brightly lit screens, eating, drinking caffeine or exercising can all hinder sleep.

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