Quiet quitting? Front-line workers say they're going the extra mile

Despite allegations of quiet quitting, front-line workers are going above and beyond at work, according to a recent poll of the population. 

Kahoot, a game-based learning platform, surveyed 1,626 full-time front-line workers defined as those who work out of their home, not behind a desk — between Sept. 28 and Oct. 10. Employees were asked about their workplace ambitions, and their answers were reported in Kahoot's "2023 Workplace Culture Report." 

As "quiet quitting" and "coffee badging" trend — encouraging the bare minimum on the job in favor of a better work-life balance — employers have questioned workers' dedication to their companies and individual careers. Kahoot's survey paints a different picture, depicting abundant initiative on the front lines. 

Some notable stats from the survey: 

  • Ninety-four percent of front-line workers say they are willing to go the extra mile to ensure their company's success, and 71% are "extremely" or "very" willing to do so.

  • Ninety-one percent of front-line workers want to advance their careers through upskilling or reskilling to take on new roles.

  • Ninety-three percent are motivated to continue learning and developing their skills at work. 

Although the survey does not specifically sample healthcare workers, it has important implications in the hospital setting, where burnout runs rampant among front-line workers — particularly nurses. "Quiet quitting" can stem from exhaustion, induced by short-staffing and other management pitfalls, health system human resources officers told Becker's; front-line workers are driven people, and improving their circumstances can improve engagement. 

"We believe that the quiet quitting, rage applying and other dynamics impacting nurses' overall well-being stem from stress, burnout and nurses not feeling as if they are being heard regarding the concerning issues they continue to face in the workplace," American Nurses Association President Jennifer Mensik Kennedy, PhD, RN, told Becker's in November. "Unhealthy work environments can lead to increased sick calls, absenteeism, presenteeism and, ultimately, turnover."

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