Whitepapers & E-Books

The following whitepapers and e-books have been made available to readers of Becker's Hospital Review. Click on a category below to see the whitepapers and e-books available on that topic.

Source: NextGen  
As industrywide concerns like inflation, efficiency and quality persist, leaders at ASCs and specialty care practices are carefully assessing opportunities for tapping into value-based care models.

This white paper highlights findings and an analysis of the 2023 Becker's-NextGen leadership survey, which gathered perspectives on current VBC implementation challenges facing ASCs and specialty providers. You'll find leaders' top obstacles to embracing VBC, as well as expert recommendations for addressing them.

Download to access insights including:

Level of VBC adoption among surveyed organizations + the support they need
ASC and specialty leaders' priorities in shifting away from fee-for-service
Key areas where technology can help to address obstacles to VBC


Source: Premia  
The TOPS System was first implanted in 2005 and the current version has been in clinical use for a dozen years. As of today, thousands of patients have benefited from this innovative system.

This white paper examines how the TOPS System provides an entirely new modality to treat patients with spinal stenosis and spondylolisthesis. TOPS is the first and only FDA-approved facet replacement device with a superiority-to-fusion claim.

A disruptive breakthrough in spinal care, TOPS uniquely addresses the needs of patients, surgeons, facilities and payers to create a broad win for all stakeholders.

Key takeaways about TOPS:

  • Motion alternative to lumbar spinal fusion
  • FDA labeled as superior to spinal fusion
  • New Technology Add-on Payment of up to $11,375 for Medicare eligible procedures


Source: Waystar
Inflation and high deductibles mean patients are getting bigger bills, which causes both surprise and confusion. Often, patients don't understand why they owe so much, or they aren't able to meet their financial responsibility even if they do.

Obviously, this is difficult for patients — but it's also debilitating for healthcare organizations.
When patient collections are down, providers face bad debt, poor patient retention, and decreased satisfaction for patients and staff.

It's time to create a better patient collections experience. Providers who take action now can change a potentially bleak future simply by rethinking patient collections. Download the whitepaper to learn how to leverage data to create consumer-friendly experiences, improving both patient engagement and profit margin.

Key points include:

  • The current state of patient collections, from deductibles to denials
  • Why transparency is key to patient satisfaction + compliance
  • Using automation + data to improve patient collections
  • How to empower patients to pay with the 3 Cs

Source: SURE Retractors  
Surgical site infections continue to plague hospitals and health systems. While the industry has made strides in infection control practices — including sterilization methods — SSIs remain a significant cause of morbidity, prolonged or repeat hospitalization and patient deaths. As a result, some healthcare leaders are closely examining or reassessing their organizations' instrument sterilization practices and opportunities for innovation here. 

In this research-based white paper, you'll learn: 

  • The current state of instrument sterilization quality + deficiencies at most hospitals and ambulatory surgery centers
  • Why the design of reusable surgical instruments makes it challenging to reliably clean them
  • Recommended paths forward, including transitioning to single-use, sterile, pre-packaged instruments

Source: Surgical Site Infection (cdc.gov)


Source: Waystar
Revenue cycle leaders know the staffing crisis in healthcare is not limited to clinical functions; there’s also a revenue cycle staffing crisis.

Based on increasing revenue cycle work and a shortage of skilled workers, it is impossible to hire enough people or ask current employees to work harder.

It’s time to work smarter, not harder. What does working smarter in the revenue cycle mean? It means finding innovative ways to do more with less.

Download for best practices on:

  • Developing a smarter revenue cycle and administrative strategy
  • Cutting down on outdated manual processes
  • Streamlining existing processes with intelligent automation
  Learn more about what intelligent automation is, how it works, which revenue cycle tasks are best automated and what the benefits are

Source: NTT  
Recent statistics show that 7 to 10 cents of every dollar spent on healthcare goes toward paying for fraudulent claims. Meanwhile, the rise of value-based care and new technologies like AI have many payers exploring new strategies to deal with a changing reimbursement landscape. The previous focus on fraud detection and provider audit is shifting to include the unification of other payment integrity functions that were previously siloed, allowing payers to move operations from reactive to predictive.

Health plans that take a comprehensive approach to payment integrity can reduce overall costs while minimizing low-value activity and stakeholder abrasion. This whitepaper details how payers can begin to make that shift, along with trends in the industry and considerations going forward.

You'll learn how to:

  • Increase claims accuracy, enhance coordination of benefits and refine audits
  • Move past traditional data handling processes to get actionable insights
  • Use AI and machine learning to reduce billing errors and fraud


Source: Carrot
Americans' desire for more comprehensive birthing and postpartum care has led to an enduring role in the realm of labor support: the doula.

Doulas are nonclinical professionals who can provide emotional, physical and informational support during pregnancy, delivery and after childbirth. Research shows working with a doula can reduce cesarean section rates, decrease complications and increase satisfaction with birth experiences. But because doula support is rarely covered by insurance, accessing care can be challenging.

This white paper outlines opportunities for health plans to expand access to doula care and improve outcomes, especially for at-risk populations.

Key learnings:

  • How prenatal and birth doula care can improve birth outcomes
  • The role postpartum doulas can play in improving postpartum mental health
  • Strategies for seamlessly integrating doula support with health plan coverage

Process Improvement
Source: AMN Healthcare
After several tumultuous years, healthcare leaders may have a reason for cautious optimism for 2024. In a recent survey, 52% of respondents said they foresee better overall organizational health over the next 12-18 months, a 15-point jump from last year. However, the challenges of recent years still loom large: staffing shortages, financial headwinds, and demand for growth and digital transformation remain top of mind for leaders.

This white paper details the survey of 650-plus healthcare leaders and dives into the biggest trends and challenges for the coming year. From growth initiatives to recruitment and retention strategies, this report offers a wide range of insights for the year ahead. 

You'll learn:  

  • 7 key trends in healthcare for 2024
  • Leaders' top areas of focus to drive organizational growth
  • Recruitment and retention strategies for today's workforce

Source: Tecsys
With mounting pressures on health system and hospital pharmacy leaders — rising costs, staffing issues, drug shortages and compliance — leveraging supply chain management best practices and technologies has become a necessity for ensuring the integrity, efficiency and safety of the pharmacy supply chain.

In this white paper, Valerie Bandy, PharmD, MBA, BS, RPh, offers a pharmacist's perspective on the challenges keeping pharmacy leaders up at night, and describes how U.S. health systems and hospitals are mitigating and even solving them through supply chain management optimization.

Key takeaways:

Explore what challenges pharmacy and healthcare leaders are facing today.
Implement strategies to mitigate the impact of several challenges through an end-to-end supply chain management solution.
Assess and identify opportunities to centralize pharmacy services into a consolidated pharmacy service center performing procurement, operational and clinical services.


Source: Cardinal Health
When it comes to healthcare supply chain issues, there is a lot that isn't in your control: High costs, shortages, a lack of visibility and more all present challenges to supply chain leaders. That means it's crucial to select suppliers, providers and partners willing to solve common problems together. You'll also need the right data to identify the key drivers causing issues and find cost-savings opportunities.

One university health system partnered with its logistics management provider and leveraged data analytics to spearhead better collaboration with its suppliers, helping to meet its goals and cut costs. This whitepaper details their success story and the methods they used to reduce complexity and drive savings and efficiencies. 

Insights include: 

  • Facilitating the right conversations with stakeholders
  • Leveraging data to help lower costs, increase efficiency and streamline operations
  • Setting strategic goals that will put you on the path to success

Source: CHG Healthcare 
As healthcare leaders examine ways to cut labor costs while increasing efficiency, some are looking at their float pool as a key opportunity to update processes, better forecast coverage needs and reduce spending. 

In this short guide, you'll learn how a data-driven system is helping hospitals and health systems optimize permanent, per diem and locum tenens employees, as well as streamline scheduling.  

Download to learn more about:  

  • Key operations, processes & capabilities of a vendor management system
  • Why data and reporting empower locums processes
  • How to determine if a VMS is the right tool for your organization

Source: Honeywell
The healthcare industry is at a turning point. Healthcare facilities are aging, the workforce is overextended and environmental concerns are growing – yet facilities also face limited budgets to upgrade infrastructure, improve processes and reduce energy use. Many in the industry are asking: How do you modernize facilities without disrupting patient care or raising significant funding?

With the right technology, it’s possible to retrofit, upgrade and modernize healthcare facilities while minimizing disruptions to patient care and staff workflows. 

Download this e-book and get the keys to improving environmental, financial and patient outcomes through operating expenses and not capital expenditures.

You'll learn how to: 

  • Improve patient care and the patient experience by modernizing older infrastructure.
  • Increase safety and security to drive staff retention and manage your reputation.
  • Implement technologies to help manage energy use and save operating costs.

Source: Premier  
Driven by sporadic and often unpredictable events, data shows healthcare providers are still experiencing hundreds of product shortages that can negatively affect the delivery of patient care & hinder quality outcomes. 

Nearly half of U.S. healthcare leaders have had to cancel or reschedule cases at least quarterly in 2022 due to product shortages. Preparing for, responding to, and recovering from disasters, disruptions and traumatic events is essential to overall resiliency for healthcare providers, their supply chains and communities alike. 

Download this short report to learn how your organization can future-proof its supply chain and be prepared for the unexpected. It covers: 

  • Resiliency best practices 
  • Quick tips for vetting suppliers
  • 3 key actions to prepare for any disruptions 


Source: Checkr  
Running background checks in the healthcare industry should be a critical part of every healthcare organization's risk management strategy. Not only can pre-employment screening help employers make more informed hiring decisions, but some background checks are often mandated by law.

Conducting healthcare background checks requires maintaining compliance with different federal and state laws, and helps you meet certain federal funding and industry requirements. 

In this whitepaper, you'll learn how background checks can help your organization deliver improved patient outcomes, promote a safer work environment and limit liability.

What you'll learn:

  • How to think about risk management and your screening program
  • Background check laws you need to know
  • Different types of background checks and how they can help you meet regulatory requirements and promote safety.


Source: CHG Healthcare  
Siloed data plagues healthcare organizations — a trend that is especially detrimental to workforce management and cost strategies. When staffing data is tied up in multiple spreadsheets or across different departments, it can limit leaders’ abilities to make sound decisions.

Some organizations, however, are seeing improvements in decision-making with technology that enables enhanced visibility to locum tenens staffing. 

Download this brief white paper to learn more about: 

  • How business intelligence can support the entire organization
  • The key data and reporting capabilities that empower locums processes
  • Perspectives on implementing vendor management system technology


Source: Wambi
Resource and staffing constraints are prompting healthcare leaders to place greater emphasis on the health, wellbeing and satisfaction of their teams—recognizing that employee engagement is consistently associated with safer and higher-quality care.

In this white paper, you’ll learn how the University of Miami Hospital and Clinics (UHealth) is leveraging a powerful, technology-based approach to workforce engagement: sharing real-time recognition from grateful patients, families and colleagues with staff members.

Download for access to insights on:  

  • How patient gratitude can help to combat challenges like employee burnout
  • The ways technology can streamline feedback & recognition and make it more effective
  • Why staff recognition initiatives should be prioritized now

Source: GHX
The healthcare sector is undergoing a massive transformation. This whitepaper can provide a roadmap for how professionals in the field of healthcare value analysis can adapt, innovate and lead in these changing times.

For healthcare entities willing to navigate this intricate terrain, the roadmap is clear: leverage data intelligently, engage with physicians actively, be adaptable to changing regulations, invest in continuous learning, and place the patient at the center of all decisions. As challenges arise, so do opportunities, and those prepared to seize them will shape the future of healthcare.

The survey presented in this whitepaper underscores the importance of a technology-backed, collaborative, and patient-centric approach to healthcare value analysis.

Key concepts that you will learn about:  

  • Optimized Data Management and Product Evaluations: Learn how embracing centralized tools and processes can transform price data management and new product evaluations.
  • Advancing Decision Models: Gain insights into transitioning from clinician preference or cost-based models to more informed, standardized decision-making approaches.
  • Data-Driven Healthcare Insights: Understand the pivotal role of data and analytics in steering the future of value-based care.
  • Clinical Engagement in Decision-Making: Recognize the critical need for physician involvement in value analysis and gain insights on how to close the current gap.
  • Criticality of Financial Literacy in Value Analysis: Grasp the importance of understanding key organizational metrics, such as Net Patient Revenue.

Source: Care Logistics
Capacity pressures have hit crisis levels at hospitals across the nation, but Mary Washington Healthcare took action and solved long-standing operational challenges. 

Like many systems, Fredericksburg, Va.-based Mary Washington Healthcare was already struggling to handle patient loads before COVID-19. The onset of the pandemic brought operational woes to a tipping point. This short case study examines how the organization has since achieved operational excellence, with $36.2 million in financial benefits annually, safer care and strong staff satisfaction. 

The brief report covers:  

  • How Mary Washington Healthcare's systemwide transformations led to staggering financial improvements, including savings from length of stay improvements, a reduction in healthcare associated infections and more
  • How operational excellence drives safer, higher quality care as well as strong staff engagement and satisfaction
  • Why having a partner that aligns its resources to your priorities is key to successful continuous operational improvement

Source: DailyPay
On-demand pay — often referred to as earned wage access — is a new approach to the traditional two-week pay period. Early access to pay provides employees with a level of financial control that allows them to avoid the expensive alternatives of credit cards and payday loans. 

Research shows that healthcare workers are looking for companies that provide on-demand pay. A November 2022 Harris Poll survey commissioned by IntelyCare and DailyPay found that 71 percent of healthcare workers would be more likely to remain at a job if their employer offered an on-demand pay benefit than if they didn’t offer one.

This white paper reveals research-based insights that demonstrate: 

  • The speed of on-demand pay adoption in the healthcare industry
  • The impact on-demand pay is having on employees and how it's translating into accelerated recruiting and increased retention for employers
  • How on-demand pay works so you can evaluate the potential for your business

Source: QGenda
Emergencies don't take breaks. When delivering round-the-clock care, accurate data and efficient communications are vital to addressing urgent patient needs. On-call scheduling and communications play a crucial role in ensuring the right provider is available and easily contacted — every time — for faster time-to-care and better patient outcomes.

Every second wasted tracking down the right provider can have serious repercussions. Lacking centralized visibility into who's on call, clinicians often end up searching multiple sources or accessing outdated schedules.

With patient demand, provider burnout and turnover on the rise, this chaotic approach to on-call scheduling is simply not sustainable. Rethinking on-call scheduling must be a top priority.

Download the e-book to: 

  • Uncover the high-stakes consequences that on-call inefficiencies can have on patient care.
  • Discover how a unified on-call platform improves accuracy and efficiency.
  • Identify best practices for choosing an on-call scheduling solution and ensuring a thoughtful and structured implementation.

Source: Intuitive
da Vinci-assisted surgery has seen a boom in the last decade as more data emerges about its clinical and financial benefits, while the open and laparoscopic modalities decline. Younger surgeons are also making robotics a priority: 77 percent of resident applicants believe that da Vinci surgery will be very important in their future, meaning organizations that offer this experience may have an easier time recruiting.

It's clear hospitals and health systems looking to keep up with innovation and attract top surgeon candidates need to implement or expand robotic surgery programs. In this ebook, experts from New Hyde Park, N.Y.-based Northwell Health and San Diego-based Sharp HealthCare detail how their systems got started and the benefits they've seen from their da Vinci robotic-assisted surgery programs.

You'll learn:

  • Meta-analysis data on robotic surgery outcomes
  • The right investments for long-term success in the robotic surgery space
  • How to expand your robotics program without breaking the bank

Source: Flatiron
Care variation is a persistent problem throughout healthcare — and reducing it is especially important in oncology, where unwanted care variation negatively affects all aspects of cancer care, including operational efficiencies, financial goals, clinician burnout and patient outcomes. 

Oncology leaders are on top of it: In a recent survey, 90 percent said they saw reducing care variation as a priority. Yet many organizations still rely on multiple manual processes to standardize care, which adds to the total cost of care and burdens clinicians and administrative staff. 

This whitepaper dives into insights from 134 oncology leaders on their priorities, strategies and views on the future and details how organizations can more easily achieve care standardization. 

You'll learn: 

  • What clinical pathways leaders are already doing to reduce care variation at their cancer centers
  • How to identify and tackle sources of unwanted care variation
  • The tech solutions that can help reduce costs, improve patient outcomes and unburden staff

Source: ShiftMed
The nation's persistent nursing shortage has forced healthcare organizations to get creative with staffing. Many hospitals are finding success by turning to on-demand marketplaces, rather than travel agencies, to find available nurses.

This white paper outlines how hospitals can use W-2 marketplaces as a bridge to hire permanent nurses and ensure uninterrupted patient care. From streamlined staffing to risk management, find out how these platforms redefine workforce excellence, elevate patient outcomes and reduce overall expenses.

Key Points:

  • How an on-demand local workforce reduces overall expenses while continuing to engage, support and attract your workforce
  • How a nurse marketplace leads to less reliance on agencies, lower labor costs and increased retention rates

Source: Commure
Workplace violence has become all too familiar for healthcare workers in the U.S. With violence in these settings at epidemic levels, hospitals and health systems must act to assess unique risks in their organizations to foster a safer environment for all staff members and patients. 

This white paper overviews key statistics on violence in healthcare settings today, how legislative measures may change requirements for organizations, and proactive measures that mitigate risks. 

Learning points:

  • Understand the growing scope of workplace violence in healthcare & the cost to patients, staff, and organizations at large
  • Gain insights for conducting a thorough risk assessment of  your workforce's safety, wellbeing, and preparedness for workplace violence
  • Discover potential sources of workplace violence and determine how to address, deescalate, or prevent each of them as quickly and efficiently as possible

Source: AccuReg
Facing frequent no-shows, high staff turnover and resource draining, paper-based processes in patient access, Wayne HealthCare was due for a digital upgrade.

Read the case study to learn how using EngageCare self-service technology to transition administrative and financial tasks to patients helped Wayne improve patient safety, reduce no-shows and increase staff efficiency.

Download a copy of the case study to learn how Wayne:

  • Reduced denials 80 percent
  • Decreased no-shows and cancellations, saving revenue
  • Reallocated staff and eliminated need to fill 5 vacant positions

Source: Cardinal Supply Chain
Supply chain inefficiencies cost hospitals $25.7 billion annually. With the right strategies, however, supply chain teams can not only lower supply chain and healthcare costs but also serve as a direct bridge to improved care quality.

At the Becker's Supply Chain Leadership Virtual Forum, six healthcare supply chain experts discussed their systems' supply chain transformation efforts and shared how supply chains can become a strategic asset when bolstered by the power of data, standardization and process efficiency. This report offers seven takeaways from the discussion.

Key learnings:

  • How labor challenges are affecting supply chain teams
  • Top priorities for healthcare supply chain leaders in 2022
  • The key to successful supply chain transformations

Source: Livongo
Learn how we worked with this fully-integrated healthcare system to deliver a whole-person approach to care for its employees and spouses with chronic conditions.

Results include:

  • A coordinated experience across conditions for people living with both diabetes and hypertension Multiyear impact on clinical diabetes measures, including reduced HbA1c levels and a fewer hypoglycemic readings
  • Measurable impact on systolic and diastolic blood pressure rates among those with uncontrolled hypertension
  • Reduced spending incurred through medical care, emergency room visits and pharmacy costs associated with managing chronic conditions, resulting in a positive ROI

Source: Collective Medical
Before COVID-19, the opioid epidemic was the nation's most consequential public health threat. The pandemic has magnified the impact of the opioid crisis on communities as unemployment, homelessness and behavioral health disorder rates soar.

Learn how eight organizations across the country have used technology and collaboration to achieve the following:

  • 61 percent reduction in opioid prescriptions
  • 32 percent reduction in opioid deaths
  • 50 percent decrease in emergency department visits for patients with high utilization patterns
  • $34 million in cost savings

This downloadable whitepaper will cover:

  • Four proven strategies for addressing the opioid epidemic on an organizational and community level
  • Statewide efforts to reduce opioid prescribing and use, including implementation of seven best practices for prescription opioids
  • How collaboration helped achieve measurable results outside opioids — including decreased ED visits and significant cost savings

Health IT
Source: Notable
Traditional digital front door investments have not met expectations.

Patients are still frustrated with roadblocks to accessing care, and staff are doing more data entry and other manual repetitive tasks than ever before.

Digital transformation was supposed to bring healthcare into the modern age, but the industry is still burdened by processes like clipboards, faxes, and never-ending manual work queues.

But, there’s a shift happening - thanks to AI and automation. This guide covers: 

  • Key indicators of an ineffective digital front door.
  • Proven strategies from top healthcare organizations for an efficient, AI-powered digital front door that benefits patients and staff.
  • How conversational AI is revolutionizing patient navigation in healthcare.

Source: EXL Service
More accurate diagnoses, predicting health risks and highly tailored treatment plans. Today's patients expect all of this, but to truly move the needle on personalized care, healthcare organizations need to get serious about harnessing the right data.

This whitepaper explores 5 key industry trends driving the shift to more personalized care, how companies can respond, and the role technology plays in that response. It covers what it will take for the industry to make good on its promises to deliver better outcomes and more cost-effective care, and the steps individual companies can take today to accelerate progress on personalized care.

Learning points:

  • 5 key trends amplifying the importance of patient-centric care
  • How healthcare companies can respond to deliver the experience patients expect and improved outcomes
  • How integrating technology and data-driven insights is revolutionizing the patient-provider relationship and setting the course for the future of healthcare

Source: TeleVox 
It’s widely agreed that generative artificial intelligence (AI) has the power to transform many industries, including healthcare. But how exactly this transformation will unfold remains unclear. As health systems look to capitalize on this new technology, leaders must evaluate what pressing business challenges they need to address and whether the technology can truly help solve those challenges.

  In its current iteration, there are three components of healthcare that can immediately be improved by the integration of generative AI. These are:  
  • Patient Experience: Generative AI can be used to create personalized and conversational experiences for patients. This includes answering questions, booking appointments, and providing care guidance.
  • Care Team Efficiency: With generative AI at their side, health providers can automate tasks such as note-taking and patient outreach, freeing up care teams to focus on more important tasks.
  • Care Guidance: Generative AI can be used to provide patients with personalized care guidance, such as medication reminders and disease management tips

This report examines how to overcome barriers to technology integration and realize the promise of generative AI sooner rather than later.

Source: Roche
Tumor board conferences play a crucial role in the comprehensive management of cancer patients. Yet, without the support of a digital platform, multidisciplinary teams can face challenges in communication, collaboration and decision-making, potentially resulting in care delays, errors and diminished outcomes.

This report explores how healthcare organizations can adopt new technology to improve tumor board workflows, optimize care decisions and prevent treatment delays. 

Learning points: 

  • Best practices for the successful implementation and use of digital tumor board solutions
  • Key benefits of the solutions based on real-world implementations

Source: Philips 
Atrial fibrillation patients discharged from an emergency department have a 2.7 times greater risk of stroke, death or AF re-presentation within a year1. To improve outcomes, some hospitals are leveraging connected cardiac ambulatory monitoring, which also streamlines ED workflows and shifts care to more suitable, cost-effective settings. 

In this paper, you’ll learn how this monitoring technology leads to improved care coordination, more efficient patient workflows and throughput, reduced care costs and better patient outcomes for AF and stroke. 

1. Wei M, Do D, Tang P, et al. Optimal disposition for atrial fibrillation patients presenting to the emergency departments. J Am Coll Cardiol. 2018;71(11):A509. doi:10.1016/S0735-1097(18)31050-7

Source: JLL
Facilities management is integral to the overall success of healthcare organizations, but many leaders are sleeping on a key opportunity to help these teams reach their full potential. 

Most facilities management teams at mid-sized or large healthcare organizations rely on various technologies to mitigate risk and boost facility performance. But despite the advantages these technologies deliver, it's impossible for facilities management professionals to fully excel without intensive training.

Wherever your organization is on its technology journey, take steps to achieve a better return on investment from your facilities management technology. Download the guide for key considerations on optimizing your technology to: 

  • Achieve facilities compliance, maintain accreditation and reduce risk
  • Boost performance and reduce costs
  • Enhance the employee experience

Source: Huron
As hospitals and health systems lean into technology innovation, many are striving for the "digital first" badge. But creating a culture where agility, transparency and innovation are woven into organizations' DNA is far from simple. 

In this paper, you'll learn four takeaways from an exclusive discussion with hospital and health system leaders, where they candidly shared how they're navigating challenges and lessons learned at various stages of digital transformation. 

  Key points:  
  • Components of a true digital mindset
  • The foundation hospitals + health systems need to meaningfully innovate
  • The role of technology in access-to-care disparities
  • Opportunities in patient engagement

Source: DXC
Technology-driven innovation is a common goal among healthcare leaders. Most want to see their organizations embrace innovation, nurture it and benefit from it.

A persistent challenge that has emerged for leaders, however, is change management — and whether they have the required expertise to allow the capabilities and culture of innovation to take root and spread broadly across clinical, revenue cycle and other operations.

In an executive roundtable at Becker's Health IT + Digital Health + RCM Meeting, Daryle Abrahams, a change effectiveness consultant and leader at DXC Technology, moderated a discussion with three healthcare technology leaders: 

  • Edward Kim, MD, physician-in-chief and senior vice president, City of Hope Orange County (Irvine, Calif.)
  • Marty Sheetz, vice president, business implementation and operations, Delta Dental
  • Paul Williams, associate vice president, infrastructure technology, Penn Medicine (Philadelphia) 
The panelists discussed how hospitals and health systems can successfully implement new technologies, as well as the strategies and capabilities organizations need to overcome internal resistance, support user adoption and upskill and empower their staff.

In this white paper, you'll learn: 
  • Why behavioral change is often necessary to drive user adoption of new technologies
  • Why technology-driven initiatives face multiple challenges, both old and new
  • How intrapreneurship can spur innovation

Source: Notable
From unfilled positions to fewer write-offs and denials, this longitudinal study examines the effect of automation over two years at North Kansas City and Meritas Health. 

Today, the system has implemented digital scheduling, automated registration and intake, automated care gap outreach, and more, with far-ranging effects across patient and staff experience, as well as financial and care outcomes.

This whitepaper: 

  • Reveals how performance metrics changed over the course of two years
  • Details how frontline workers and clinic managers have responded to the new technology
  • Shares the real, human impact of AI and automation on care outcomes

Source: LeanTaaS
Continuing financial difficulties have made it more crucial for hospitals to improve their resource management and bolster their workforce to manage costs without compromising the quality of care or patient access.

The operating room is a powerful place to begin on this journey, as ORs can generate up to 70% of a hospital's revenue and up to 40% of its expenses. The potential to drive further revenue in the OR through increased case volume, while optimizing resources and staff, is enormous.

This whitepaper offers healthcare leaders a roadmap to identify OR inefficiencies and address them using a "magic equation" of artificial intelligence, automation and change management. The roadmap also includes case studies from Baptist Health Jacksonville (Fla.) and The University of Kansas Health System in Kansas City.

Key learnings:

  • 10 ways to identify OR inefficiencies
  • Best practices for using AI, automation and change management in the OR
  • Real-world results from Baptist Health Jacksonville and The University of Kansas Health System

Source: Community Hospital Corporation
As healthcare undergoes a digital transformation, rural and community hospitals with limited resources must embrace new digital strategies and tools to enhance their clinical and financial performance. But that's easier said than done for community hospital CEOs with limited budgets.

The challenge requires community hospital leaders to ensure they're adopting technology solutions that are strategic, cost effective and efficient.

This whitepaper offers a roadmap for IT infrastructure investment to help leaders identify and implement solutions that will support their organizations' clinical, business and security needs.

Key learnings:

  • How to evaluate evaluate potential IT investments
  • The business case for replacing legacy systems and other outdated IT solutions
  • 7 steps to a successful IT transformation

Source: BOK Financial  
The prevalence of healthcare cyberattacks is rapidly growing, posing significant threats to health systems and patients alike. 

Healthcare organizations experienced 1,426 cyberattacks per week in 2022, a 60 percent jump from the year prior, according to data from Check Point Research. As of July, the average cost of a healthcare data breach was $10.9 million — the highest of any industry, a separate report from IBM Security found.  
This whitepaper offers a state of the union on healthcare cyberattacks in 2023, examining their rising prevalence and how health systems can work to prevent them.

Key learnings:

  • The prevalence of healthcare cyberattacks
  • 5 ways to protect against cyberattacks
  • The role of cyber insurance 


Source: Mastercard
The healthcare industry loses an estimated $430 billion annually to increasingly complex fraud, waste and abuse. Only 10 to 15 percent is ever recovered.

With artificial intelligence, anomalous billings can be flagged or auto-denied, enabling investigators to focus on high-value, complex cases.

What if you could continuously monitor provider behavior and risk levels, manage daily billing fraud risk in real time and access pre‐pay analytics to identify FWA before claims are paid? AI for healthcare fraud detection can do all this and more.

Read this e-book to learn:

  • How AI optimizes workflows by triaging good, bad and suspicious claims
  • Why higher detection rates and fewer false positives helps teams focus on more complex FWA schemes, resulting in substantial savings
  • How models are continuously trained, evolving with schemes as they arise

Source: VirtuSense  
Traditional nurse staffing models aren't going to cut it amid today's healthcare labor crisis. Faced with significant staff shortages and high turnover rates, many healthcare leaders are adopting creative approaches to streamline nursing workflows.

This white paper explores how hospitals can use automation to reduce stress on nurses, while also improving patient experience and outcomes. See how a blended nursing strategy using bedside nurses, virtual nurses and documentation automation can increase team members' efficiency, reduce procedural errors, and give patients more facetime with caregivers. 

Learn how this approach can:

  • Shrink length of stay by 90 minutes
  • Cut patient sitting hours by 48 percent
  • Reduce patient falls by 60 percent 


Source: Zoom
There's a consensus among healthcare leaders: Artificial intelligence has the potential to improve patient outcomes and experiences, as well as reduce the cost of care delivery. But when it comes to the pace of deploying this technology and concerns of bias, privacy and effects on patients — confidence levels and viewpoints become mixed. 

In this e-book, you'll see key takeaways from a survey of more than 190 clinical, administrative and IT leaders on their current approaches to AI and perspectives on what this technology means for the future of healthcare. 

Read more to learn: 

•  How leaders believe AI can help achieve strategic objectives
•  The current state of this tech at organizations surveyed
•  Privacy, security and ethical concerns + pathways forward

Source: Optum 
The nation is facing high demand for mental health services, but there's no one-size-fits-all approach to solving today's challenges. 

Despite the high demand for behavioral healthcare services, many face barriers care. To make real change, it's essential to identify and reduce the root causes of mental health inequity and expand access to meet the mental health needs of every individual.

This mental health series for healthcare executives explores how to close the information gaps in mental and behavioral health data, uncover and conquer the root causes of mental health disparities, and evolve to meet an ever-rising mental health demand.

You'll learn: 

  • 4 steps to assess and improve the quality of your mental health data
  • 7 tips for improving health equity and care access 
  • How to guide your organization through adapting to new strategies and customizing the mental health experience to fit each unique individual

Source: Teladoc
Hackensack Meridian Health, one of the largest health systems in New Jersey, has a telestroke program that operates 24/7/365. This program has allowed Hackensack Meridian to improve its stroke response times and treatment rates, ensuring that patients receive the highest standards of care and minimize the potential long-term effects of a stroke.

The program is a model for how virtual care can be used to improve stroke care. This approach has the potential to save lives and improve the quality of life for stroke patients.

In this whitepaper, healthcare leaders will learn:

  • How the organization implemented a 24/7/365 telestroke program.
  • How the program has allowed Hackensack Meridian to improve its stroke response times and treatment rates.
  • How the program provides a more coordinated and efficient approach to stroke care, which can lead to better outcomes for patients.

Source: TRIMEDX  
Healthcare systems are undergoing significant transformations as they strive to optimize their operations while delivering high-quality patient care. Strategic decisions at the executive level impact both the operational efficiency and financial security of the organization and most importantly, patient safety. One key aspect that can significantly influence executive decision-making is data-driven clinical asset management. By connecting executive leadership teams with actionable data from their organizations' medical device inventories, health systems can enable strategic capital planning and resource allocation decisions that drive positive outcomes.
Learning statements:

  • Learn about the challenges impacting health system executive decision-making.
  • Explore five steps that health systems can take to better inform stronger executive decision-making.
  • Review how health systems can achieve better organizational outcomes by formalizing visibility and standardized processes in their clinical asset management strategy. 

By harnessing the power of actionable data, health system executives can navigate the challenges of today's healthcare landscape with confidence, drive positive organizational outcomes, and usher in a new era of excellence in patient care and operational performance.


Source: AWS
Medical imaging experienced profound advancements in the 19th and 20th century. Beginning with the advent of the X-ray in 1895 and continuing through the emergence of ultrasound technologies, tomography techniques such as CT and PET scans, and capping off with the invention of the MRI in 1977.

In the 21st century, medical imaging is again experiencing a leap forward. New imaging technologies will allow for more detailed pictures of patients’ tissues and organs — perhaps even at the cellular level.

Technologies powered by artificial intelligence and machine learning also have the potential to detect health issues, such as stroke or heart attack, sooner. Machine learning can also support physicians with real-time feedback as they review images.

Collectively, these solutions could improve speed to diagnosis and treatment which would ultimately improve patient outcomes.

Maintaining, growing and securing on premises data storage presents major challenges for hospitals and health systems in such an environment.

Enter the cloud.

Source: Altair
Given the breadth and depth of potential use cases, one thing is clear – more and more people will find themselves working in environments where ML plays a critical role. And thanks to the emergence of low-code and no-code software, ML is no longer the exclusive preserve of programmers, data scientists, and people who paid attention in math class. More of us can – and will – be involved in developing and deploying practical ML solutions.

This eGuide will help you understand:

  • The key concepts behind ML and common applications
  • How it’s becoming more useful to people at all levels of organizations

Source: Keysight Technologies
At virtually every stage of a patient’s wellbeing, different forms of technology and software support the expansion of better healthcare. As the reliance on technology grows, ensuring that these lifesaving systems don’t break under the strain is imperative.

  To keep operations running smoothly, healthcare IT professionals must perform regular and exhaustive testing. Fortunately, the introduction of automation, robotics, and artificial intelligence (AI) has made testing easier to deliver.

In this eBook from Keysight Technologies, you will discover  
  • How automation can improve workflow management to help physicians and patients alike
  • How AI-driven test automation helps your EMR become more interoperable and user-friendly
  • Six critical tasks that can be optimized with robotic process automation
  • The importance of testing both on-site and wearable medical devices

Please fill out the form to download the eBook.

Source: ClearBalance
Healthcare billing has long been a pain point for providers and patients. Labor shortages, burnout and financial strain over the past few years have elevated the importance of simplifying the billing experience to get patients engaged — and keep them engaged — in the process.

Providers have a unique opportunity to enhance financial performance through billing efficiency — but only if they're willing to take action. Download this white paper to learn about a versatile digital billing platform that eliminates administrative burdens and simplifies the payment process for patients, leading to consistent revenue and a better overall care experience.

Key learnings include:

  • Why a patient-centric mobile billing platform is central to making improvements in financial outcomes
  • Key features that empower patients and improve engagement
  • Opportunities to showcase provider's unique brand identity

Source: R1 RCM 
Medicare and Medicaid administration can be nightmarishly complicated with interconnected programs and requirements. Even for those well-versed in the fundamental rules, hidden pitfalls can lead to significant financial gains or losses, often in the millions.

The silver lining is that proactive steps can be taken to safeguard revenue and optimize reimbursement. This tip sheet presents healthcare finance leaders with five practical strategies to attain excellence in government reimbursement, encompassing: 
  • Fundamental pathways to follow for financial success
  • Tactical approaches to ensure ongoing compliance
  • Proven methods to maximize reimbursement potential

Source: R1 RCM
Revenue cycle teams are frustrated. Amid inflation and other industry headwinds, reimbursements have become an even bigger point of contention for payers and providers.

In fact, one vice president of revenue cycle operations from a large academic health system recently told Becker's, "Payer behavior is the biggest threat we have to our industry."

This whitepaper outlines an exclusive discussion with health system revenue cycle leaders, who shared how they’re navigating these challenges. They offered strategies for revenue cycle improvements, including automation technology, and their ideas for bettering payer-provider relations, including:

  • Exploring service-level agreements and outside industry support
  • Building stronger relationships with managed care teams
  • Technology and capacity upgrades in RCM

Source: Earned Wealth  

Selling a medical practice can be a difficult process to navigate. Without the right strategies and team in place, owners will likely leave substantial money on the table. This whitepaper outlines how owners can avoid this common mistake and highlights considerations when evaluating potential buyers. These concepts are brought to life in a two-part case study that showcases how an owner was able to increase a physician’s post-sale, after-tax net worth by 77%.

Key learnings:  
  • How practice owners can best position themselves in the market with a strategic buyer or private equity (PE) platform
  • The value that an investment banker-led marketed process brings vs a non-marketed process
  • Strategies to maximize personal wealth for physician owners through pre-sale and post-sale wealth planning


Source: Experian Health
Beyond clinical staff, labor shortages are putting significant pressure on the revenue cycle function at hospitals and health systems, leading to negative consequences on the bottom line and for patient engagement. 

This report uncovers findings from a survey of 200 employees responsible for staffing the revenue cycle function at provider organizations, demonstrating how chronic staff shortages of non-clinical staff affect the revenue cycle at their organization. Before the pandemic, the situation was concerning. Now, it's unsustainable.

Download the report to learn where there are opportunities to address top challenges and position your organization for long-term stability.

Sample findings: 

  • 96% of respondents indicated that payer reimbursements, patient collections -- or both -- were affected by staff shortages
  • More than 8 out of 10 respondents say the patient experience is worse due to staffing shortages 
  • 92% of respondents say new staff members make errors that negatively affect claims

Source: Consensus
While healthcare communication standards and protocols for sharing clinical documentation between organizations have evolved significantly, faxing remains the universal communication tool — even though it's a time-consuming, manual process.

However, a milestone has been reached in modern computing that can finally eliminate this workflow bottleneck: the coupling of existing optical character recognition (OCR) capabilities with modern artificial intelligence technologies such as machine learning and natural language processing. This whitepaper outlines how these technologies, working together, allow an organization to automate its fax triage process, cutting costs and improving efficiency.

You'll learn:

  • Three reasons fax remains dominant in healthcare
  • How AI can process faxes faster, more accurately and at a significantly lower cost
  • Before/after results of installing AI-based fax processing

Source: Optum  
Revenue cycle management plays a critical role in the financial success of hospitals and ambulatory care centers. But challenges such as manual processes, staff shortages, reimbursement models and coding errors can leave revenue uncollected and lead to negative margins.

A strategic partner with end-to-end, automated RCM solutions can help. These solutions can improve operational efficiency, patient experience and financial outcomes with features such as patient engagement tools, financial clearance tools, clean claim submissions and accurate coding.

This whitepaper explores how to select the right RCM partner to better address your revenue cycle pain points and increase your bottom line. 

You'll learn how to:

  • Improve patient experiences through scheduling and payment options
  • Optimize claims processing, reduce denials and increase patient collections
  • Integrate clinical workflows to drive appropriate care and streamline outpatient charging


Source: AccuReg
Enacting a preemptive revenue cycle management strategy powered by intelligent automation is the most effective way to avoid revenue loss while increasing staff efficiency and productivity.
Download this e-book to learn the five-step strategy for optimizing front-end accuracy to prevent denials, reduce administrative costs and increase yield.

You'll get solutions and strategies to:

  • Incorporate intelligent automation to improve data accuracy and optimize staff resources
  • Automate and streamline prior authorization processes to reduce administrative burden and care delays
  • Improve the patient financial experience by generating accurate cost estimates and convenient payments

Source: R1 RCM
CMS recently issued the Final Rule on Medicare payment policies and rates for 2024 under the Inpatient Prospective Payment System, with changes effective Oct. 1. Now, hospital and health system leaders are working to understand how the changes will affect finances and operations at their organizations.

Stay informed with this highlights brief, put together by government reimbursement experts. It summarizes 11 key changes leaders need to know about the new regulations, including:

  • A look at the annual increase and market basket percentage
  • Updates on new and expired MS-DRGs
  • A review of the dramatic reduction in uncompensated care payments

Source: Optum
Traditional revenue cycle management processes are no longer serving hospitals and health systems amid complex payer rules, tighter margins and rising patient financial responsibility. Organizations that do not evolve risk facing the consequences of lower profits, increased labor and administrative expenses, and a decline in patient satisfaction.

In this white paper, you'll learn how front-end enhancements within your RCM to include pre-care tasks can keep your organization proactive and profitable, while creating a positive patient experience.

Read more to learn about: 

  • Automating front-end RCM functions to increase efficiency and accuracy
  • Delivering accurate patient estimates to support regulatory requirements and improve the patient experience
  • Strategies for consolidating disparate, siloed systems to improve consistency across the patient journey
  • Three simple steps to start making RCM change happen

Source: Dexur 
CMS released its latest quality Star Ratings in July, and Dexur had a 98 percent accuracy rate when predicting where hospitals would fall. This whitepaper provides hospital-specific guidance, which are not final predictions but provide valuable strengths, opportunities & weaknesses for 2024 and beyond. 

You'll learn:  

  • What your hospital's 2024 CMS Star Rating range is likely to be
  • Challenges hospitals face in managing CMS Star Rating and other programs 
  • How Dexur helps hospitals achieve quality excellence 

Source: R1 RCM 
Finance leaders are standing at a crossroads and must answer the following question: How do you build a strong revenue cycle in the face of fiscal headwinds and a shifting regulatory environment?

In the 2023 Revenue IntelligenceTM Data and Insights report, experts from R1 and Cloudmed examine the converging trends reshaping today's healthcare revenue cycle. The report is based on public and private data on hospital RCM performance and patient experience trends.

In this report, you'll learn:
  • Expert tips and actionable insights across 13 steps of the revenue cycle
  • How to manage complex claims, challenging payer behavior trends and adjudication lags
  • The role digital tools and patient experience can have on your bottom line 

Source: Waystar  
Denials are a consistent healthcare industry challenge, and they are often outside of a health organization’s control (think new payer rules or patients switching medical plans).

What’s the best way to stay ahead of denials in healthcare? With the proper insights and action, health organizations can prevent more upfront denials, empower staff with the right tools, and reduce revenue leakage.

In this report, we’ll dive into: 

  • Research on the current state of denials
  • Steps to prevent, prioritize, and outsmart denials
  • Real world examples on how healthcare organizations benefit from purpose-built automation 
  • Strategies to examine where denials most frequently originate and how to stay ahead of them

Source: Conifer  
The Medicaid redetermination process has begun. HHS estimates more than 8 million beneficiaries will be affected by the phase-out and will need to transition to other forms of coverage, making it even more difficult for hospitals and systems to predict and protect revenue. 

This brief whitepaper delves into effective strategies for healthcare organizations to overcome the challenges posed by Medicaid enrollments.

Healthcare leaders will learn: 

  • How to overcome barriers with state agencies
  • The importance of Medicaid recipient re-enrollment and retention of coverage 
  • Opportunities for automation within the revenue cycle process and how to implement it for eligibility and benefits verification
  • How patient-centric strategies alleviate payment-related stress and enhance a system’s payment collection success


Source: R1 RCM
Health systems are painfully aware of the complexities of revenue cycle management and understand the need for RCM partners. In fact, 93% of health systems rely on at least one RCM partner.

But there are different reasons for pursuing RCM partnerships and very different approaches to partnership. Which approach and partners are best for your organization?

Here are insights from new research conducted with the Health Management Academy:

  • 4 key reasons health systems pursue RCM partnerships
  • 2 primary approaches to RCM partnership, and the key differences between them
  • Factors to consider when vetting and evaluating RCM partnerships
  • Why so many leading health systems are considering enterprise RCM partnerships

The key takeaway: RCM partnerships are necessary but they're not all alike. Understand the differences to make the best RCM decision for your health system.

Source: Waystar
High deductible health plans (HDHPs) have shifted the already-complex payer reimbursement burden onto the shoulders of consumers who are unprepared to bear it.

Consumers, on the one hand, need increased support to understand their bills and figure out how to pay them. On the other hand, patients with more skin in the game are becoming more demanding about the quality of their customer experience.

These changes necessitate a new patient payment model that focuses on delivering convenience and clear communication to patients, driving both quicker payments and increased patient satisfaction.

Download this whitepaper to learn:

  • The current state of patient collections, with data
  • How to help patients take charge of their new responsibility
  • How to identify hidden coverage
  • How to increase the likelihood of quick, easy payment

Source: Optum
The economic landscape of the healthcare market has been forever altered by the COVID-19 crisis. Existing challenges have intensified, and the pace of change is accelerating, raising the bar for organizations to adapt strategically and quickly.

Download the e-book to learn more about how health leaders can ready their organization for growth with forward-thinking strategies that include:

  • Meeting the consumer on their terms
  • Adapting to new competition
  • The growing role of strategic partnerships
  • Mastering the new indicators of growth
  • Tracking the spend of the health care dollar

Source: IngeniousMed
Operating health systems and physician practices has always been hard, but COVID-19 has created extraordinary profitability challenges in 2020. Lower volumes, changing case and payer mixes and greater operating margin anxiety make revenue optimization more essential than ever.

We asked physician management and healthcare organization leaders to share their strategies for overcoming the considerable challenges of this altered landscape. They offer 10 strategies for using data and analytics to better manage capacity, coordinate care and optimize revenues, including:

  • Tracking real-time practice COVID-19 volumes
  • Managing productivity and modifying physician incentive compensation
  • Capturing charges efficiently and accurately at the point of care
  • Improving throughput across the continuum

The white paper features expert views from:

  • Dennis Deruelle, MD – Executive Director of Hospital Medicine, American Physician Partners
  • Andrea Funk, RN, MEd, CPHQ – Vice President of Integrated Acute Care Operations, US Acute Care Solutions
  • Derick D. Perkins – Founder and Managing Partner, Metis Advisors LLC

Source: Halo Health
COVID-19 has pushed healthcare delivery beyond its breaking point, heightening the urgent need for accelerated patient care, improved clinical efficiencies and secure clinical communication with real-time critical patient updates.

Before the arrival of COVID-19, specific environmental trends were challenging the healthcare industry, such as acquisitions of smaller health systems by larger health systems, clinician shortages and burnout. These trends had already created an urgent demand for clinical communication platforms (CCP) that would work securely across growing networks of diverse care provider organizations. The arrival of COVID-19 has applied untold new pressures to already strained systems.

In this white paper, you will learn about:

  • The impact and cost of COVID-19 on healthcare
  • How clinical collaboration platforms improved communication during COVID-19
  • Where you will see cost savings from leveraging clinical collaboration platforms
  • What to look for in a clinical collaboration platform in order to achieve savings
  • How clinical collaboration platforms can help your organization increase efficiency and achieve return on investment

Source: Freshpaint
Healthcare marketers must constantly work to balance patient privacy concerns with the need to engage with patients on digital platforms. Updated guidance from the HHS on web tracking technology and HIPAA have complicated this balancing act, making it difficult for healthcare teams to supply important data to their most critical marketing tools in a HIPAA compliant way.

In this guide for healthcare marketers, readers will learn how to bridge the gap between patient privacy and digital marketing quickly and cost-effectively.

Key learnings include:

  • How to navigate HHS guidance around tracking tools and technologies
  • How to make your most important analytics and marketing tools HIPAA compliant
  • How to do digital advertising without sharing protected health information

Source: Neuroflow
Healthcare leaders don't have to feel helpless when it comes to addressing the rising rate of suicide in the U.S. With the right insights, organizations can quickly identify rising risk and intervene in the moments that matter.

This latest whitepaper from NeuroFlow explores how organizations can take a data-driven approach to suicide prevention and population risk management. It covers how real-time data provides greater visibility into previously overlooked populations, and how these insights arm care teams with the tools and confidence they need to prevent crises.

This white paper will answer key questions such as:

  • What is the cost of suicide on the healthcare industry and society?
  • What is the liability of suicide prevention programs?
  • What are innovators doing to identify at-risk individuals at scale?

Source: Elsevier
Precision oncology has made huge strides in recent years. Thanks to advancements in technology, bioinformatics and computer modeling, many providers are now able to incorporate precision oncology into their day-to-day practice, ensuring patients receive precise diagnoses and are then connected to the right treatment or clinical trial. 

But roadblocks remain. Health equity is a major concern, both because limited data could exacerbate health disparities and because many patients cannot afford care. Additionally, a large pool of patients is needed to ensure comprehensive data, and some payers still need to be convinced of precision oncology's value. 

During a Becker's advisory call, leaders from hospitals and health systems across the country discussed these challenges and how the field will continue to evolve, offering insights on how organizations of any size can find success utilizing precision oncology for treatment. 

Download the white paper to learn: 

  • The biggest roadblocks to precision oncology today + strategies to overcome them
  • How leaders are addressing health equity, reimbursement + more
  • How to prepare for the future of precision oncology

Source: Elsevier
Healthcare leaders are optimistic that generative artificial intelligence will benefit operations, staff and patients, but many are proceeding with caution in leveraging this budding technology.

In this article, you'll find a recap of an exclusive discussion with health system clinical and technology leaders, who candidly share their stance on generative AI, how they're currently using it and what's "keeping them up at night."

Download to learn more about: 

  • Where health systems currently stand in generative AI adoption
  • Key patient considerations (age, data ownership, etc.)
  • How leaders are navigating challenges and concerns in accuracy, safety and unintended consequences

Source: Illumina
As precision medicine and genomic testing become increasingly accessible, more health systems are building robust programs to scale innovative, high-quality and personalized care. But with these exciting possibilities come myriad implementation challenges — from organizational alignment and data capabilities to simply knowing where to start. 

In this white paper, you'll learn how health system leaders are building their precision medicine programs, fueled by genomics, and tips for navigating common challenges along the way. 

Download to find more on: 

  • Approaches to strategic partnerships
  • Data and tech capabilities that drive successful programs
  • The need for aligning incentives/payment models
  • How to ensure equitable access in precision medicine


Source: IQVIA Healthcare Solutions
Addressing social determinants of health largely depends on data, but key information is often locked up in silos, hindering hospitals and health systems progress. 

Northshore Edward-Elmhurst Health got around this challenge and accelerated its health equity initiatives by unlocking key SDOH data, which uncovered an alarming life expectancy disparity in its regional population. This whitepaper recaps their success, including how a solution from IQVIA enabled emergency department social workers to identify 56% more at-risk patients at the point of care, resulting in more targeted interventions and treatment. 

Learning points: 

  • Why it is critical for health systems to have a view of the SDOH most relevant to their patient populations
  • How NLP can unlock patient level insights at scale
  • How artificial intelligence can be deployed successfully in clinical settings

Source: Cepheid
Achieving the Quadruple Aim — improving population health, cost of care, patient experience and provider satisfaction — requires innovation. While there isn't a silver bullet, many health systems are prioritizing tools and interventions that hit all four buckets at once. One such tool is point-of-care molecular diagnostic testing.

In this white paper, you'll learn how a decentralized PCR testing infrastructure supports all aspects of the Quadruple Aim, and how health systems are using technology to scale quick, accurate and accessible tests for better outcomes.

Download to learn more about:

  • Benefits of decentralized testing, including reduced length of stay and readmissions
  • How decentralized PCR testing data supports disease tracking + antibiotic stewardship
  • How standardized molecular diagnostics helps health systems achieve the Quadruple Aim

Source: AMN Healthcare  
With unrelenting staffing constraints, healthcare leaders are laser focused on the entering workforce. Effectively supporting workforce strategies requires a deep understanding of new practitioners’ preferences and desires.

In this report, you’ll have access to survey findings and perspectives of 13,000 medical residents in their final year of training. The report sheds light on the level of demand for graduating medical residents, as well as their practice preferences and plans. As a thought leadership resource, this analysis also is intended to help healthcare organizations recruit medical residents and assess the priorities of newly trained physicians entering the field.

Download for more insights on:

  • The relative importance of various job features as residents evaluate practice opportunities
  • The population size of communities where residents would most like to practice
  • The types of practice settings residents prefer


Source: Smith+Nephew
Reducing hospital-acquired conditions is top of mind for clinical leaders working to realign their teams' expectations around quality and safety. 

To get a handle on what their priorities actually are and best practices for leading quality improvement projects, Becker's and Smith+Nephew recently convened a panel of chief medical and nursing officers. This brief summarizes how hospitals and health systems are shifting focus back to hospital-acquired conditions, and action items to reduce them. 

Learning points:  

  • How leaders are refocusing attention on quality and patient safety 
  • 3 HACs leaders are most focused on, & the changes they're making to reduce them
  • Technology's role in supporting clinicians in preventing HACs

Source: Flatiron
The combination of rapidly evolving cancer treatment guidelines and constant FDA approvals and label expansions for new cancer treatments makes it difficult for cancer centers to keep up with the latest best practices for cancer care. With more treatment options comes more complex decision-making, leading to decision fatigue for clinicians who are trying to keep the most current information top of mind when choosing treatment plans for patients. On top of this, the increase in therapeutic options puts new demands on administrators responsible for achieving financial and operational goals.

  With customizable clinical decision support, cancer centers can: 
  • Equip clinicians with evidence-based medicine, clinical research, and site-specific preferences at the point of care
  • Streamline clinical and pharmacy workflows with clinical decision support embedded directly into the electronic health record (EHR)
  • Standardize the delivery of high quality care across cancer center sites and patient populations
  • Drive financial success by capturing and reporting payer-required data elements

Source: AvaSure
In the transformative world of healthcare right now, one topic is at the center of all the headlines: the critical nursing shortage. This gap of over 1 million nurses nationwide is the culmination of years of declining nurse enrollment amplified by the pandemic. As hospitals must function with fewer RNs without sacrificing quality care, the use of virtual care has emerged as a potential savior to a dire situation.

Hospitals across the U.S. are dipping their toes into the world of virtual nursing, but many are unsure where to start and not making much progress. Yet Aurora, Colo.-based UCHealth has been in the virtual care game for years and can be viewed as a roadmap for other facilities looking to cope with capacity challenges, staffing shortages and extended emergency department wait times.

Download the whitepaper to learn:

  • Concrete strategies and starting points for implementing virtual care
  • How virtual nursing can improve employee retention and patient outcomes
  • Real-world results from a successful virtual nursing program

Source: Smith+Nephew
A pragmatic, open-label, randomized controlled trial at two ICUs at Stanford Medical Center – specializing in the care of cardiothoracic surgery patients or critically ill, medical, surgical and trauma patients – saw significant reduction in hospital-acquired pressure injuries with implementation of the LEAF◊ Patient Monitoring System.

Publication summary covers: 

  • Improvement in turn protocol adherence
  • Reduction in incidence of pressure injuries
  • Specifics on ventilator-dependent patients

The LEAF System combines wearable patient sensors with a user interface, offering: 
  • Personalized care for each patient
  • Digital turn reminders (in room and at the nurses’ station)
  • Confirmation that patient turns have sufficiently offloaded pressure
  • Automatically generated reports that can be used for root cause analysis

Source: ServiceNow
Healthcare leaders are preparing for operations and care delivery to look vastly different a few years from now. While digital transformation holds the key to greater efficiencies, cutting-edge care and meeting patients' expectations, the journey is far from simple and demands resilience.

In this e-book, you'll find a collection of seven must-read articles that highlight innovation, challenges and viewpoints of leading hospitals and health systems like CommonSpirit Health (Chiago), UPMC (Pittsburgh) and more as they work toward building a unified digital environment.

You'll find:  

  • What leaders predict healthcare will look like in 100 years
  • How digital chiefs are preparing for the near future
  • Best practices for achieving a unified tech environment that's safe + compliant

Source: Cue Health
Healthcare today is rapidly evolving to facilitate patient care that is decentralized, less fragmented and more competitive. To meet these demands, the industry has begun adopting point-of-care testing (POCT) for convenience and speed over lab-based testing.

To learn more about the state of POCT today, Becker's Hospital Review spoke with Rhonda Ashcraft, laboratory manager for clinical operations with Memorial Hermann Medical Group in Houston, and two leaders from Cue Health, an innovator in molecular point-of-care diagnostics.

This white paper contains insights on:

  • The evolution and limitations of antigen testing
  • Traditional barriers to molecular POCT and how to overcome them
  • Why molecular POCT is becoming the "gold standard" of POCT solutions

Source: NICE  
Hospital and health systems are all working to attract new patients, retain existing ones and rebuild trust in the wake of the COVID-19 pandemic. Improving access and engagement are key to succeeding in each of these areas. 

Becker's Hospital Review recently spoke with digital experts — including Maria Fernandez, director of patient experience at Emory Johns Creek (Ga.) Hospital — to discuss how to deliver the consumer-centric experience patients are demanding and achieve each of the above goals. 

This brief report covers: 

  • Key factors driving patient frustration 
  • The type of technology hospitals can use to streamline digital interactions 
  • How Emory Johns Creek Hospital is improving staff and patient experience


Source: NICE
When it comes to the patient experience, standout organizations are those that embrace consumerism and fully understand what patients expect out of technology. What is the preferred technology? How does it increase satisfaction? 

This new report answers these questions and examines more trends affecting the patient experience. It covers:  

  • Why healthcare providers need a strong, proven patient-experience strategy 
  • Which patient-experience projects should be top priority for providers 
  • How artificial intelligence is impacting the quality of digital patient experience 
  • 6 practical recommendations for achieving success

Source: Connexall
Seamless. Cohesive. Unified. These are the praises sung by clinical leaders to describe the transformative impact of a fully connected healthcare delivery ecosystem. When technologies are seamlessly integrated, the result is a streamlined experience for frontline
care teams, enabling them to dedicate their energy to patient care rather than grappling with disjointed tools.

Connexall solutions power the connected hospital with an integrated end-to-end communication platform to promote care quality, enhance patient experience, elevate staff satisfaction, and improve health outcomes.

This interactive guide illustrates examples of how Connexall is helping transform patient care and realize their vision of a becoming truly connected hospitals.

Learning Objectives:

Through this guide, users will:

  • Recognize the positive impact that smart integration technology can have on streamlining workflows, improving care delivery, and enhancing patient and staff satisfaction.
  • Understand the value of employing a flexible, vendor neutral, and fully customizable use case-based methodology to realize the vision of a smart connected hospital.
  • Experience how leading health systems across North America are employing Connexall solutions to more effectively meet the unique needs of their patients, providers, and communities.

Source: RevSpring  
Despite the various disruptions and financial headwinds buffeting health systems, one constant remains — a commitment to integrating more patient-facing technologies. However, there is no single solution that can deliver all patients the consumer-friendly experience they crave. And integrating new solutions introduces new operational and user challenges.

To unpack this issue, Becker's Hospital Review hosted an advisory call with technology and patient engagement leaders from prominent hospitals and health systems. Organizations represented on the call include: 

  • Intermountain Health (Salt Lake City)
  • MUSC Health (Charleston, S.C.)
  • UPMC (Pittsburgh)
  Download the white paper to learn about:  
  • The barriers to a positive tech experience for patients
  • Health systems' inclusive, proactive patient-facing digital strategies
  • Why change management is the biggest hurdle in any technology journey 


Source: Constellation
Despite best intentions, things can go wrong in fast-paced healthcare environments. Early intervention after a patient-harm event is key to minimizing negative effects for everyone involved: patients, families and staff. 

This report covers how to speed up resolution after patient-harm events, lower costs, and mitigate clinician stress and care team disruptions. Cases close three times faster than the national average in instances where intervention happens quickly and indemnity is paid, according to early findings. 

Learning objectives:  

  • Why reporting harm events early is important 
  • How early reporting influences both expenses and the lifecycle of a case positively 
  • The elements of early intervention and their benefits

Source: Helix
Gone are the days where genomics is singularly viewed as expensive, hard to implement, and lacking clear benefits and return on investment. 

For forward-thinking healthcare leaders, genomic screening is on the brink of becoming the standard of care.

In this whitepaper, you'll read three experts' thoughts on the evolving clinical and research landscape for genomics, as well as the business case for population genomics at an academic medical center.

Key learnings:

  • Explore MUSC's innovative genomics initiative
  • The growth of enterprise genomics programs
  • How population genomics is transforming clinical care and driving strategic growth

Source: Smith+Nephew
This meta-analysis tracks results across eight studies covering more than 34,711 patients, 19,136 of whom were monitored using the LEAF◊ Patient Monitoring System.
See the huge impact the system made on protocol adherence and incidence of pressure injuries. 

  • 1 randomized controlled trial
  • 7 conference abstracts
  • Study results included both clinical and health economic data
  The LEAF System combines wearable patient sensors with a user interface, offering:   
  • Personalized care for each patient
  • Digital turn reminders (in room and at the nurses’ station)
  • Confirmation that patient turns have sufficiently offloaded pressure
  • Automatically generated reports that can be used for root cause analysis

Source: Capsule Technologies
Hospitals are fighting an ongoing battle against unrecognized patient deterioration, alarm fatigue, opioid-induced respiratory depression, sepsis, unplanned extubation and other preventable conditions. In this whitepaper, we will review the scope of these patient safety matters, inadequacies of current practices, the emergence of clinical surveillance and a strategy to implement continuous clinical surveillance that helps enhance patient safety and outcomes.

Key points that readers will learn include:

  • The clinical and financial impact of alarm fatigue and these adverse patient conditions
  • How continuous clinical surveillance is different from patient monitoring and alarm management and focuses on mitigating non-clinically actionable alerts and notifications
  • Published results that hospitals have achieved with continuous clinical surveillance

Source: AskNicely
Many dental practices measure patient experience, though not as many make use of the feedback. Good organizations have a clear understanding of their strengths and key areas for improvement, but the strongest take it a step further by acting on this information to drive operational changes within their practice. 

This e-book distills the secrets of the world's best front-line teams into seven habits to help dental practices deliver an exceptional patient experience every time. The insights are based on interviews and analysis on what's worked at thousands of prominent experience brands, such as Starbucks and Uber. 

Learning points:  

  • What daily habits the best and brightest customer experience brands implement
  • How to master a seven-step process to increase repeat visits, strengthen staff retention and get more patient referrals
  • How to introduce and implement habits across teams

Source: Compliancy Group
Meeting healthcare compliance requirements is challenging, and even more so when an organization, such as a DSO, is responsible for overseeing multiple locations. In this complex and evolving landscape, leaders must monitor and proactively address regulations as compliance mistakes can lead to fines, penalties, reputational damage and liability for all stakeholders.

In this guide, you'll find pertinent information and how-to's for navigating regulatory compliance as a DSO. 

Download to learn more about:

  • What regulatory compliance is and how it can benefit your DSO
  • Common compliance mistakes and how to avoid them
  • How to simplify compliance management, tracking and reporting


Source: RingCentral
DSOs are growing rapidly with no sign of slowing any time soon. As these organizations' networks of clinics, dentists and patients expand, however, key challenges arise — particularly in operations and communications.

In this must-reads e-book, you'll find a collection of seven articles that paint a picture of today's current DSO and dental landscape, common challenges associated with growth, and how dental leaders are using technology for streamlined patient engagement and stronger finances.

Download to learn more about:

  • The role of emerging artificial intelligence technology in dentistry
  • Executives' tips for improving the patient experience
  • What 60% of the largest DSOs are using to strengthen operations + their bottom line

Source: Henry Schein One
Achieving same-store growth isn't easy, but innovative technologies can be your dental organization’s ticket to success.

Same-store growth entails boosting productivity and profitability within your organization compared to the previous year. It's about refining existing systems, adopting innovative technology, and seizing opportunities in an ever-evolving market.

In this eBook authored by Brian Colao, Director of DSO Industry Group at Dykema, you'll learn:

  • Ways to leverage data-driven insights to assess your practice's health, identify growth opportunities, and optimize operational efficiency.
  • How to boost same-store growth by using technology to enrich the patient journey and provide individualized care.
  • Methods to attract, cultivate, train and empower staff using the latest technologies.

Source: Kleer
As the subscription economy soars and giants like Amazon explore subscription-based healthcare offerings, it's evident that direct, patient-centric solutions create a financially viable framework that dentists and DSOs can leverage to scale up. 

In this white paper discover:  

  • Emerging trends in subscription-based care, plus the rate of industry adoption 
  • The ties between patient sacrifice, satisfaction, and profitability
  • How to use subscription business strategies to cut patient acquisition costs and extend lifetime value
  • Top considerations for implementation in your dental practice(s)

Source: SourceClub
To be successful, every DSO must strive for a strong and dynamic procurement strategy. Large rapidly growing specialty DSOs are no exception.

One multispecialty DSO with more than 180 locations was able to save about $3 million annually by executing a strategic procurement initiative that drove savings towards their bottom line and increased ordering efficiencies among their practices in the process. This was all done while maintaining physicians' and clinicians' autonomy regarding clinically sensitive items they have access to.

Download the case study below to learn how SourceClub helped this multispecialty DSO save millions and achieve success

Source: DentalRobot
Today's most significant business operation problem in dental offices is repetitive, consistent, and boring manual processes and tasks. DentalRobot solves this problem with its proprietary automation platform specially designed for dental practices, and its unique approach of Pre-Built Robots and Automated Workflows.

Regardless of how you built the processes in your DSO, MSO, or Group, DentalRobot provides a custom-fit automation solution that matches your current context and vision for operations and growth. We understand each specialty and its journey. We impact your organization's outcomes by rapidly automating every process from insurance verification or EOB posting to Accelerated Patient Scheduling or Customized Treatment Plan Follow-Ups.

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