Shaun E. Smith, JD, Senior Vice President & Chief People Officer at NewYork-Presbyterian & Heather Brace, Senior Vice President and Chief People Officer at Intermountain Healthcare

In this episode we connect with two great leaders to learn about inclusion and the healthcare talent market. Heather Brace, a SVP and Chief People Officer at Intermountain Healthcare, and Shaun E. Smith, a SVP and Chief People Officer at NewYork-Presbyterian, talk about current challenges, going beyond the traditional tools for recruitment and retention, DEI strategy, and more. This episode is sponsored by InStride


Leaders Discuss Inclusion and Talent Market Challenges in Healthcare

In this episode, we dive into a conversation with two healthcare leaders, Heather Brace and Shaun E. Smith, to discuss the challenges surrounding inclusion and the healthcare talent market. As the SVP and Chief People Officers at Intermountain Healthcare and NewYork-Presbyterian, respectively, Brace and Smith share their insights on navigating the difficulties within the industry.

Tackling Industry Challenges

The healthcare industry has been impacted by several obstacles, from increased turnover and retirements to high vacancy rates. To address these concerns, Brace and Smith have been seeking solutions that help fuel and feed employees' passions. One of their primary areas of focus is creating more human-centric workplaces by incorporating changes to benefits, pay, diversity, equity inclusion, schedules, telework and other elements.

Going Beyond Traditional Tools

Intermountain Healthcare is making strides towards expanding their recruitment and retention methods. They are developing new talent pools, investing in career pathways, and exploring the gig economy model. Additionally, they are recognizing the importance of integrating workforce education in their diversity, equity, and inclusion strategy through mentorship programs, offering tuition reimbursement up front, and extending these benefits to employees' children or spouses.

Embracing Change and Leveraging Technology

Healthcare leaders need to embrace the changes that the industry is undergoing to remain relevant. This includes creating more flexible work environments, removing barriers to entry, and creating pathways for individuals with varied levels of experience to join the industry. Furthermore, leaders should explore how technology, AI, and data can create more efficient ways of providing care.

Sponsored by InStride

This episode is sponsored by InStride, a company that supports businesses in empowering their employees to further their career and education goals.


Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to


This episode aired on 09/12/2022 and can be listened here.


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