MyChart on smart TVs, two-way texting, genomics: Epic's plans for '23

After a year in which it debuted several new software programs and worked with Big Tech companies such as Google and Apple, Epic has big plans and goals for 2023.

Here is what the EHR vendor has in store for this year, a spokesperson emailed Becker's:

Improving health system efficiency

— Helping care teams manage the surge of in-basket messages by enhancing automation.

— Supporting nurse efficiency and improving time at the bedside by simplifying documentation, automating tasks, helping organizations manage nurse workloads, and enabling new care models like virtual nursing.

— Helping clinicians and staff work more efficiently through the use of machine learning technologies. Potential use cases run the gamut, from speeding up patient-provider communication to promoting operating-room utilization.

— Helping health systems reduce costs by automating administrative work throughout the revenue cycle.

— Helping health systems reduce costs by creating a high-volume scanning and indexing system.

— Developing device formularies that are built into provider workflows.

— Helping health systems provide more services in the home — like hospital at home, primary care at home, home infusion, and remote patient monitoring — to improve the convenience, cost, and quality of care while maximizing staff efficiency.

— Consolidating billing across organizations' multiple EHR instances, including non-Epic instances.

— Reducing administrative burden, decreasing denials, automating prior authorizations, and streamlining interactions with payers through Payer Platform.

Enhancing the patient experience and promoting population health

— Creating Hello World, a two-way texting engine, to help patients by automating simple transactions, like paying a bill or accepting an earlier appointment.

— Expanding the channels through which health systems can connect new patients to the care they need, including two-way SMS, live chat and chatbots.

— Making it possible for patients to manage their care at multiple health systems with MyChart Central and a single patient portal login.

— Helping health systems uniquely market their brands and services with low-code/no-code MyChart microsites and other personalization capabilities.

— Putting MyChart Bedside on smart TVs to give patients and their loved ones a shared way to review patient education.

Advancing medicine

— Advancing evidence-based medicine at the point of care with Best Care for My Patient.

— Helping providers connect with peers who have treated patients with similar rare conditions through Look-Alikes.

— Making more specialty diagnostic tests easily available to health systems through Aura, the company's Orders and Results Anywhere framework, and enriching the discrete results shared with ordering providers.

— Improving access to clinical trials by matching health systems with sponsored research opportunities suited to their patient populations, supporting study recruitment through MyChart, and streamlining study-site activation and participation.

— Using genomic data along with Cosmos data to create Cosnome and enable new discoveries, like drug efficacy and treatment alternatives.

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