In addition to “working on building relationships, being adaptable and listening to understand,” Kimberly Scaccia, vice president of revenue cycle at Cincinnati-based Mercyhealth, told Becker’s that leaders also have to focus on “motivating employees and peers and using decision-making and critical thinking in everything [they] do.”
As such, hospital leaders are always on stage, in the spotlight. Regardless of their own burnout and feeling like they are drowning in administrative work and attending meeting after meeting, it’s important to recognize that “staff members look to you for inspiration, motivation, innovation, compassion and so much more. If you think that is not your job, you are wrong,” Ms. Scaccia said.
Ms. Scaccia said that every hospital C-suite leader has a responsibility to step up and be a role model and “it’s up to each of them, as a leader, to create an employer/employee dynamic” that will keep good employees in their jobs.
She added: Leaders lead. “You signed up for this and it has to be part of everything you do,” she added.
At Becker's 4th Annual CEO + CFO Roundtable, taking place November 2–5 in Chicago, more than 1,500 hospital and health system executives tackle decisions that determine whether organizations thrive or merely survive: protecting margins under cost pressure, choosing where to grow, renegotiating payer relationships, stabilizing the workforce and proving real ROI on technology. This is where leaders work through them together, face-to-face. Apply for complimentary registration now.
