Increased web traffic caused Kaiser Permanente server delays

Oakland, Calif.-based Kaiser Permanente experienced disruptions on its websites Jan. 19 through Jan. 21;users were unable to access certain parts of the healthcare organization’s website and patient portal. Now, Kaiser reports some of the performance issues were due to an increase in website traffic, which caused “load-balancing issues,” reports San Francisco Business Times.

According to the report, the server delays were due to a 20 percent increase in “post-holiday” web traffic. The website outage was not related to a cyberattack, Kaiser said. 

Some users had trouble accessing the patient portal and sections of the website where enrollees could make appointments, request prescription refills and communicate electronically with providers. 

The website is back to full functionality.

More articles on health IT:

10 latest data breaches
50 things to know about Epic and Judy Faulkner
Whispers around Oscar Health insurance startup hint at $3B valuation


Copyright © 2024 Becker's Healthcare. All Rights Reserved. Privacy Policy. Cookie Policy. Linking and Reprinting Policy.


Featured Whitepapers

Featured Webinars