The access issues were due to performance problems with some of Kaiser Permanente’s servers, “an internal computer glitch and not related to a cyber attack,” officials told San Francisco Business Times.
According to the report, the access issues began the morning of Tues., Jan. 19 and lasted through Thurs., Jan 21. A notice from Kaiser Permanente said the health system experienced disruptions on Jan. 19 and Jan. 20.
While the servers were down, Kaiser switched to using servers at another data center, which allowed the organization to restore access to most of the website’s features, the system told San Francisco Business Times. The patient portal and the section of the website where enrollees can make appointments, request prescription refills and communicate electronically with providers were affected by the outage, according to the report.
“Although neither our delivery of healthcare nor our ability to access our members’ health records was affected, we realize how frustrating it can be to not have access to the convenient online features you enjoy,” Kaiser said in its notice.
The health system said its website is back to full functionality.
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