Taylor Davis said she went to the ER in July for a head injury. After waiting seven hours in the waiting room without being called back, Ms. Davis said she left.
A few weeks later she received a bill for the ER trip.
“I didn’t get my vitals taken, nobody called my name. I wasn’t seen at all,” Ms. Davis told Fox 5.
Ms. Davis said she thought the bill was a mistake so she called Emory Decatur. Ms. Davis said she was told “it’s hospital protocol even if you’re just walking in and you’re not seen. When you type in your social, that’s it. You’re going to get charged regardless.”
In response to the ER bill, Emory Healthcare told Fox 5:
“Emory Healthcare takes all patient concerns seriously and appreciates this has been brought to our attention. Our teams are currently looking into this matter and will follow up directly with the individual.”
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.