Between Nov. 1 and Dec. 31, the AMA presented 276 physicians with a list of actions and asked which ones would improve their telehealth workflow. Here are those actions, along with the number of physicians who said they would improve telehealth workflows:
- Separate schedule blocks for in-person visits and telehealth visits (186)
- A formal process for patient check-in and checkout (171)
- Additional staffing resources to support workflows (159)
- Telehealth-specific training for members of the care team (152)
- Technology that provides a digital waiting room (151)
- Better office/exam room space to facilitate telehealth visits (96)
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