Here are the seven most commonly broken promises, according to the survey of more than 14,000 organizations published in May.
1. Support communication and follow-through: 42 percent
2. Product capabilities: 16 percent
3. Implementation: 15 percent
4. Upgrades: 9 percent
5. General sales: 8 percent
6. Development: 6 percent
7. Ongoing costs: 5 percent
