Why Judy Faulkner says ‘congratulations’ rather than ‘thank you’

Epic founder and CEO Judy Faulkner says she tells her 14,500 employees “congratulations” when they do a good job. She saves “thank yous” for people who give her “a ride or a book or a cookie.”

Advertisement

“Saying ‘thank you’ says it’s my project and you did it for me,” she wrote in an Oct. 2 blog post. “‘Congratulations’ says that it’s your work and your success. You owned it, and you did it well.”

Ms. Faulkner, who built Epic from a basement apartment into the nation’s largest EHR vendor, called it a “much better way to recognize someone’s contributions.”

At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.

Register to Attend Webinar

The hidden cost of lost clinical time and how leading health systems are responding

Friday, August 7
12:00 PM - 1:00 PM CDT

Presenters: Kassaundra McKnight-Young, Zebra TechnologiesGregory Carras, Zebra TechnologiesJennifer Gene, Levata

Advertisement

Next Up in EHRs / Interoperability

Advertisement

Comments are closed.