Why Judy Faulkner says 'congratulations' rather than 'thank you'

Epic founder and CEO Judy Faulkner says she tells her 14,500 employees "congratulations" when they do a good job. She saves "thank yous" for people who give her "a ride or a book or a cookie."

"Saying 'thank you' says it's my project and you did it for me," she wrote in an Oct. 2 blog post. "'Congratulations' says that it’s your work and your success. You owned it, and you did it well."

Ms. Faulkner, who built Epic from a basement apartment into the nation's largest EHR vendor, called it a "much better way to recognize someone's contributions."

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