The types of patient messages that may require a charge include messages that require assessment or referral, changes to medications, check-ups for a chronic condition, and those that request to complete a medical form.
Nebraska Medicine said although most messages won’t incur a fee, it made the move to keep care “cost effective” for its patients.
According to the health system’s website, patients with Medicare can expect a $11 to $21 fee, patients with private insurance can expect a $24 fee, and those without insurance can expect a $24 fee.
Nebraska Medicine joins a growing list of hospitals and health systems who have begun charging patients for MyChart messages that require medical expertise.
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.