ED process changes were led by Chief Clinical Officer Shaheed Koury, MD, who started working with Adena Health earlier this year. Among the changes made include having patients undergo a workup as soon as possible after arrival. That entails handling initial lab work, getting initial medications to the patient and getting them into a treatment room within six minutes.
Since these changes were implemented nearly four months ago, patients are consistently seen by a physician or advanced practice provider within 12 minutes of arrival. That’s down from an average of 45 minutes in 2022. This has had a domino effect on other key ED metrics: The average length of time a patient needs to remain in the ED has fallen by about 30 percent and the left-without-being-seen rate has fallen to less than 1 percent. On the patient experience side, negative comments on surveys have dropped 18 percent.
