In this episode we are joined by Erik Wexler, President & COO at Providence St. Joseph Health, to discuss his focus on the importance of human connectivity, the benefits of virtual nursing, advice for emerging leaders, and more.
Summary
Erik Wexler, President & COO at Providence St. Joseph Health, Discusses the Importance of Human Connectivity and Virtual Nursing
Creating a Human Connection
Erik Wexler, the President and Chief Operating Officer at Providence Healthcare, St. Joseph, is focused on creating a more human connection between patients and caregivers to improve care and reduce burnout for staff. He believes that technology can be used to enhance the human connection, but it must be balanced with the power of the human touch.
The Benefits of Virtual Nursing
Wexler is also utilizing virtual nursing combined with on-floor nurses to create more interactions with patients, reduce stress levels, and increase patient satisfaction. This approach has enabled caregivers to spend more quality time with their patients, while also receiving support from their teammates.
Advice for Emerging Leaders
When it comes to leadership, Wexler advises emerging leaders to learn from watching leaders who have made mistakes and from mentors who have had a positive impact. He emphasizes that leadership is not a trait one is born with, but something that can be learned. He also stresses the importance of showing empathy and humility when leading, and respecting everyone you interact with.
Conclusion
Erik Wexler's experience and insights into the healthcare industry provide a valuable perspective on enhancing patient satisfaction and reducing staff burnout. He reminds us that technology is a powerful tool, but it must be balanced with the human touch to create more meaningful connections between patients and caregivers.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 04/22/2023 and can be listened here.
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