John Snyder, FACHE serves as Executive Vice President and System Chief Operating Officer for Carle Health System and Chief Administrative Officer for Health Alliance Medical Plans.
On April 11th, John Snyder will give a presentation and on April 12th, he will speak on a panel at Becker's Hospital Review 9th Annual Meeting. As part of an ongoing series, Becker's is talking to healthcare leaders who plan to speak at the conference, which will take place April 11-14, 2018 in Chicago.
To learn more about the conference and John's session, click here.
Question: What did you notice about your healthcare experience the last time you were at the receiving end as a patient?
John Snyder: What I noticed the last time I was a patient was how much the little things matter. Quality care should be a given. What makes the difference between a good and excellent experience are a couple of things. Being treated as a partner in your own care, and being educated about what is happening and why it is happening makes a big difference in patient engagement and satisfaction.
Q: As a leader, what is the best investment you made in your own professional development in the past five years?
JS: One of the most important lessons I have learned in my career is the need to continually improve and change with the changing need of the organization and the people you serve.
Continual 360* self‐evaluations have helped me do that. However, to be effective you have to be “servant‐leader” minded and willing to change.
Q: When was the last time your organization responded to concerns or needs expressed by physicians? What unfolded?
JS: One of the most common concerns I hear from physicians is not being involved in a meaningful way in how the organization is run. Our organizational response to that has been the development of a meaningful dyad leadership structure. Truly integrating the physicians in real decision‐making roles can transform health care organizations and break down traditional barriers to real improvements in clinical performance, patient engagement and efficient operations.