As technology continues to fuel changes in consumers' healthcare expectations, a customer relationship management (CRM) system can help hospitals and health systems create a more tailored patient experience, which they have come to expect from other industry interactions. 

Forty-nine percent of iPhone owners and 34 percent of Android owners who are the head of a U.S. broadband household own at least one connected health product, according to new research from Parks Associates.

The COVID-19 pandemic has accelerated digital health adoption and shifted the consumer experience, leaving patients looking to virtually engage with their providers more than ever. 

More than half (61 percent) of patients want to manage their health by downloading their health records to applications on their mobile devices, according to a Sept. 16 Pew Charitable Trusts report.

A new wave of consumerism is leading healthcare's shift to remote patient monitoring, with big tech players like Apple and Amazon carving out a presence alongside smaller virtual care platforms, according to a Sept. 16 STAT report.

CVS Health is offering Aetna commercial and CVS Caremark members a one-year subscription to Apple Fitness+, the company announced on Sept. 15.

Apple and Singapore are developing a personalized health program in which the Singapore government offers residents financial rewards to track health activity via an Apple Watch. 

With multiple generations involved in the healthcare system, hospitals are finding new ways to transform patient experience and offering different technology initiatives to accommodate baby boomers, millennials and Gen Z's expectations. 

New Medicare Advantage plan benefits and increased tech adoption during the COVID-19 pandemic will help support older adults aging in place, but there's still a range of opportunities where digital health can help improve healthcare for older adults.

The acceleration of virtual care driven by the COVID-19 pandemic may save digital health from a two-year adoption decline among consumers, according to a recent Accenture report.

While most consumers (81 percent) prefer physical and in-person healthcare experiences, younger generations are becoming more accepting of digital encounters as their first choice, according to a recent Accenture report.

Lyft and Uber have over the past year formed partnerships with health systems, payers and health IT companies such as Sutter Health and Cerner.

St. Louis-based BJC HealthCare signed a clinical affiliation agreement with Athletico Physical Therapy to deliver therapy for BJC patients and employees.

Rochester, Minn.-based Mayo Clinic is extending joint and spine surgical care to Carrum Health patients through a new partnership with the digital health company, according to a Sept. 1 news release.

One out of every four U.S. broadband households plans on purchasing a connected medical device in the next 12 months to support virtual care, according to a recent report by research firm Parks Associates.

Amazon on Aug. 27 launched its new health tracking device Halo, the retail giant's first move into the wearables market. 

Twenty-five health IT companies including Google Health, Livongo and Philips have joined the Consumer Technology Association's new initiative to establish standards for the use of digital therapeutics. 

Google's AI-focused venture fund co-led a $15 million investment round for a patient engagement solutions company.

Apple is the first company to reach a $2 trillion valuation, according to a Wall Street Journal report.

Brian Caveney, MD, LabCorp Diagnostic's president and CMO, has spent only three years at the Burlington, N.C.-based company, but he has contributed to its expansion significantly — namely by leading efforts to scale up remote diagnostics.