Medicaid beneficiaries in Idaho will no longer receive nonemergency medical transportation through Veyo, an Uber-like rideshare organization.
The Idaho Department of Health and Welfare said Veyo terminated its contract with the state, effective March 5, 2018. In Veyo's Sept. 6 termination letter obtained by The Spokesman-Review, the firm's President Josh Komenda wrote Idaho put "significant, non-contractual restrictions on Veyo's model, at great expense to Veyo."
Idaho awarded Veyo a three-year contract for $70.4 million to transport Medicaid patients to the state's hospitals last July. Six months later, Idaho House and Senate Health and Welfare committees held public hearings, during which Veyo users issued several complaints. Care providers and clients, among others, alleged Veyo rides were late or did not show up, among other inconsistencies.
The state said it is "confident" it will contract with a different nonemergency transportation provider before its agreement with Veyo concludes. Roughly 100,000 nonemergency medical transportation trips transfer Idaho Medicaid beneficiaries to Medicaid-covered services monthly.
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