Judd Hollander serves as Senior Vice President of Healthcare Delivery Innovation at Thomas Jefferson University.
Judd will speak at Becker's Healthcare Telehealth Virtual Forum. As part of an ongoing series, Becker's is talking to healthcare leaders who plan to speak at the virtual event, which will take place on November 2-3, 2020.
To learn more about the conference and Judd's session, click here.
Question: What tools do hospitals and health systems need to maintain telemedicine growth post-pandemic?
Judd Hollander: The most important thing is to have an easy to use platform that is integrated into the electronic medical record.
Q: What do clinicians want most from their telemedicine platforms?
JH: This is really simple. Clinicians just want it to work easily. No clinician wants to spend time doing tech support during the visit. It is simply, can I hear and see the patient and can they hear and see me? The rest is medicine.
Q: Where is the biggest opportunity for telemedicine and how can hospitals and health systems best take advantage of it?
JH: Telemedicine, when done well, provides convenience and increased access for patients and facilitates efficiency on the clinician side. But, telemedicine is just a health care delivery model, so hospitals and health systems need to determine their unmet needs and decide whether (or how) specific uses of telemedicine can help them solve those needs.
Q: How can providers better navigate the digital divide to help vulnerable patient populations participate in virtual care?
JH: I do not believe the digital divide makes healthcare worse. Patients without digital access don't lose further access to in-person care, and for many patients, digital health improves access. Healthcare disparities are much more driven by lack of insurance than by lack of a smartphone, computer, or broadband. But, let's hope we can get all of those things for our patients.