Phillip Chang, MD, MBA, FACS, serves as Chief Medical Officer at University Hospitals Cleveland Medical Center.
On October 14th, Dr. Chang will serve on the panel "The Social and Financial Impacts of the Opioid Epidemic – Thoughts on Reducing Reliance on Opioids" at Becker's Annual Health IT + Revenue Cycle Conference. As part of an ongoing series, Becker's is talking to healthcare leaders who plan to speak at the conference, which will take place October 13-16, 2020 at Navy Pier, Chicago.
To learn more about the conference and Dr. Chang's session, click here.
Question: What technology has taken on greater significance or value during the pandemic?
Phillip Chang: Telemedicine - it was always there with a varying degree of adoption. with this pandemic, the uptake of this technology soared for both providers and patients. And I believe this positive change will continue to reshape our healthcare.
Q: How has the coronavirus pandemic forced a paradigm shift in your line of work, from your perspective?
PC: Old barriers and silos were quickly broken down and we all worked together to treat our patients and protect our colleagues. We should remember how incredibly powerful we can be when we put our minds to the same task.
Q: What is the most underrated trait of the best leaders?
PC: Calmness.
Q: What fundamentals would you encourage your peers to revisit and refine when it comes to health IT and revenue cycle management?
PC: Use technology as an adjustment to a solution, but not the solution itself.