Tebra surveyed 1,221 people in November to assess their healthcare preferences, according to the survey.
Sixteen percent of those surveyed said they have left a negative review of a provider, according to the report. Here is what prompted the negative feedback:
1. Quality of care delivered: 42 percent
2. Issues with cost of billing: 14 percent
3. Issues with front desk or staff: 13 percent
4. Physician or dentist’s demeanor: 11 percent
5. Wait times at appointments: 7 percent
6. Canceled appointments: 5 percent
7. Amount of time spent with the physician or dentist: 4 percent
8. Lack of access to timely appointment: 3 percent
9. Issues with parking or getting to the practice: 1 percent
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.