New York hospital unable to collect $38M due to billing system problems

Glens Falls (N.Y.) Hospital sustained financial losses after its billing system malfunctioned in 2017, according to The Post Star.

Three things to know:

1. The hospital experienced "collection issues" after implementing a new Cerner billing system in November 2016, according to the report, which cited an audit by KPMG.

2. The hospital was unable to collect on $12.6 million in bills in 2016, and that number rose to $54 million in 2017. Of that, $38 million was caused by problems with the billing software, according to the report.

3. Uncollectable rates grew after the billing software conversion due to bills being sent out very late or not at all, according to the report. Two employees who spoke with The Post Star on the condition of anonymity said several months of bills were not sent out because of issues with the new billing software.

Cerner didn't respond to The Post Star's request for comment. Access the full Post Star article here.

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