Montana hospital to implement loan program, improve billing statements

Hospitals are increasingly making efforts to adapt to consumers' needs when it comes to billing.

One of these hospitals is St. Peter's Hospital in Helena, Mont. The hospital has experienced some issues with its billing in the last year after outsourcing the statement processing to a new vendor, St. Peter's Hospital Vice President of Finance John Green told KTVH.

However, the organization is now looking at new options to combat this issue.

Mr. Green told KTVH these options include "a different statement vendor that will have an easier statement to read for the patient."

He also noted the hospital is putting a new loan program in place to help patients pay off their debt.

"It'll be a program that will allow for low or no interest on extended payment periods," Mr. Green told KTVH. "We're still working out the details of that."

The new changes to the billing department are expected to be fully implemented within the next four months.



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