The CWH PatientPay 2022 survey was compiled with interviews of 38 hospital and medical group executives in the fourth quarter of 2022.
Three takeaways:
1. Workforce shortages and staffing turnover continue to negatively affect revenue cycle operations and patient collections.
2. Sixty-eight percent of executives surveyed said excellent customer service is among their top three priorities for selecting an external patient payment service.
3. The market for patient payment services is highly fragmented and confusing to provider executives.
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.
