The technology UChicago Medicine uses to boost relationships with patients

Susan Murphy, RN, BSN, is chief experience officer at UChicago Medicine, which includes around 1,200 physicians and 3,000 nurses who care for patients.

She answers the question: what is the most interesting patient-facing innovation you are working on today?

Susan Murphy: In high-tech environments like hospitals, it is important for nurses, physicians, and other care team members to have high-touch moments with patients and families. To create these moments, we use many methods of engagement, including innovative technology. Among the human-centered innovations we use is a mobile rounding solution with sentiment analysis that helps nurse leaders proactively capture, address and track patient and family feedback in real-time. Mobile rounding is one of many patient-facing innovations within our Patient Experience and Engagement Program. We place a premium on building trusted relationships with our patients and empower them to share their voices and make shared decisions about their care plans.

Join us for the Becker's Hospital Review 3rd Annual Health IT + Clinical Leadership + Pharmacy Conference, May 19-21, 2020 in Chicago. Topics include artificial intelligence, telehealth, data analytics, clinician burnout, population health, pharmaceutical care and more. Learn more and register here. For more information about exhibitor and sponsorship opportunities, contact Maggie Dunne at

Copyright © 2023 Becker's Healthcare. All Rights Reserved. Privacy Policy. Cookie Policy. Linking and Reprinting Policy.


Featured Whitepapers

Featured Webinars